10 Silversea Silver Muse Baltic Sea Cruise Reviews

I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in ... Read More
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one another. Our cabin # was 937 which was under the pool deck. You could hear movement of furniture from above in the cabin and in the bedroom area when at sea there was a load creaking noise as the ship swayed. It made for uncomfortable sleeping. Our butler, Anu, and his assistant were professional and caring. Read Less
Sail Date August 2017
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with ... Read More
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with a smile. Our suite was very nice with lots of storage and nice touches, e.g. a jewelry case that fit inside the safe. The main negative has been discussed over and over, that being the lack of a main dining room. Everyone we spoke to was bummed by the inflexibility that brought. For the most part, the food was very good. Our one below average meal was in Silver Note but the excellent singer there made up for it. And we thought the food at Indochine was just ok. Several people told us they had bad experiences at the upcharge restaurants, so we passed on those. Loved Hot Rocks and Atlantide. We took four ship excursions and they were all very good. The singers in the Venetian lounge were excellent. Overall, we had a delightful time and would definitely recommend it. Look forward to hearing how the upcoming dining changes play out. Read Less
Sail Date August 2017
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had ... Read More
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After bringing it to attention of crew hierarchy we were told the ship was under warranty and could not be fixed right now. Finally after us and our a joining cabins complained(they alsohad the same problem) the squeaking/loud noise was reduced by driving wooden shims the ceiling molding. Entertainment - nothing special. NO onboard lectures by special speakers regarding the history of our destinations especially Normandy the war/cemetery.On previous Silverseas cruises we had great lectures. Dining reservations are being changed so there will be a regular dining room no reservation necessary. Service personal - butlers etc. are very good. Ports and excursions most went well. We have been on many Silverseas cruises, but this ship has not found it's "soul". Read Less
Sail Date August 2017
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our ... Read More
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of Silverseas, the quality and training of the staff. The food was good too, especially in Atlantide and Kaeseki, but also in La Terraza and the Grill. We loved the cruise itinerary, with many of the ports on our bucket list. The time on shore was adequate for our requirements and we enjoyed ourselves in each of the Portuguese, Spanish and French towns and cities. But otherwise this was, in our opinion with 51 days of sailing on Silverseas, a poor shadow of the Silverseas experience we had come to love. The following aspects really annoyed us: 1. The dining arrangements are too regimented. You have to book every night of the cruise in advance, and for those of us who did not do so in advance, we had to take what was left available. 2. Dress code by restaurant, as opposed to by specified evening, detracted from the ambience of our evenings, because only those eating in the two formal restaurants tonight were dressed up. Half our formal clothes came home unworn! 3. There is a lack of intimate space on board. Dolce Vita is a huge open area that has a bar and piano tucked into one corner and usually has about 30 guests at cocktail hour. The Arts Cafe is sterile and poorly serviced, and we so missed the afternoon teas and cocktails in the Panorama Lounge. 4. Communication is atrocious. The public announcements only play in public areas, so if you are in your cabin when the ship docks or is about to depart you miss them. 5. The letter asking me to meet the head chef at 5pm on day one to discuss my food allergy was delivered to my suite while I was at dinner that night. We had only been able to get a booking at Indochine (late, see #1) but I couldn't eat any item on their menu. The staff didn't know how to solve that problem, and eventually we ate in La Terrazza after others had finished. 6. The captain's personal letter of birthday greetings for my wife was delivered 2 days late. 7. Our invitation to the Venetian Club (frequent travellers) arrived so late we were unable to change a reservation in the Spa so we missed the event. 8. Notwithstanding we had a letter confirming dinner arrangements for each night, when we arrived at La Terrazza on the last night of the cruise, the maitre d said we had no reservation and he had no vacancies so we would have to find somewhere else to eat. He could not offer any suggestions. I returned to our suite, unpacked the suitcase to recover the letter, and when I presented that to him his response was "it's not in the computer, I can't help). Thus the title of our critique, Basil Fawlty on board Silver Muse! 9. The ship was so impersonal. Everything is done by cabin number, so no one knows your name, with the exception of a few of the serving staff who made the effort. The executive had no idea who we are or what our history is with Silversea. We certainly won't sail on Silver Muse again. Read Less
Sail Date August 2017
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which ... Read More
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which was much less than using Silversea transfer. The staff at the Intercontinental were great. The Silversea rep told me that since I had booked the room through Silversea I was automatically signed up for the transfer. That is not the case. She was misinformed. We were on a Silversea cruise to Alaska in 2013 and it was EXCELLENT. So great, in fact, I have recommended Silversea to ALL my friends. The Muse trip was another story. The positives: BEAUTIFUL ship. WONDERFUL suite decor, size, and AMAZING service with our butler, Shakil. We had great food every single day and wonderful wines. Excellent service from everyone we met. Now, the not so good: Room NOISE was extreme. We asked our butler to have our ceiling looked at because the noise in the ceiling kept us awake a few nights. The door to the balcony rattled. The creaking in the room was unreal. Secondly, we did not realize that we HAD to have dinner reservations EVERY night. One of our party (there were two couples traveling together) spoke with a person from corporate who was on the ship and she made sure we got a table each night at 7pm (two nights we were "wait listed") Many people on the ship were unaware of this requirement and it was very sad to know that some who were not as bold as our party were struggling. We heard rumors that Silversea is changing this and making one or two dining rooms open seating. I hope so for future travelers. We simply could not eat dinner at 9pm! It would have been helpful to know what ports were tender ports and those where we simply walked off the ship and into the town. We booked our excursions in advance on the Silversea website. Most of the excursions were great meeting our expectations completely. A couple were lackluster and possibly we just chose poorly. In a few instances the guide's accent was so strong we had a hard time understanding her. We were given a 50% refund on one tour in Gijon as there was a Red Bull Event going on with thousands of people in the area. Our guide had no knowledge of the event or how it could impact our tour. As a group we asked her to just return to the ship as none of us was willing to go out on a sidewalk with literally thousands of people. We did attend one evening show and it was entertaining. Two of the singers (Mary and Johnny) introduced themselves to us during our cocktail time and because of their friendly approach we wanted to see the show. Otherwise, we simply are not heading to a show at 10pm. I guess other people can stay up later than us! The washer and drier are just down the hall and that was a bonus. The tours we really enjoyed were: Santiago de Compostela, Guggenheim Museum, Bordeaux is beautiful, winery excursion very nice. St. Emilion was incredible. Mont San Michel as must as is Normandy. We stayed 3 extra nights in London at the Conrad St. James. A hotel that Silversea uses, but we booked on our own. (less expensive that way) So enjoyed London! The location of the Conrad St James is truly wonderful. Read Less
Sail Date August 2017
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the ... Read More
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the excursions were mediocre - Gijon/Aviles and La Coruna/Betanzos arranging dining was a chore. it interfered with our pleasure. There should be more indoor dining spaces that are informal especially when the cruise is going to cooler locations. The food itself was not memorable, nowhere near Seabourn. Should vary the offerings more. Meat quality was mediocre except for the grill. Meat undercooked and cold in 7th floor big restaurant (I forgot name). the service was terrific billing process needs work cabin was fine butler was terrific I was billed 110% of limo (southampton to LHR) charge "on account of insurance". Curious to say the least. Read Less
Sail Date August 2017
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every ... Read More
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every occasion. The menus never changed in Atlantide. Return to a main dining room with a Maitre d is a necessity. No computer room for reviewing newspapers such as USA Today or reviewing E mails or stock market reports. Had to be on personal devices brought on board. The limit on time for daily use was absurd at these prices. Internet should be FREE. Lacked the intimacy of smaller ships. Will avoid the Muse in future bookings. Hotel booking and plane connections were ok. Seldom saw our butler. The shore launches were great with easy entry and well handled. Best Conneisours Corner yet with our door to deck. Mark was great. Read Less
Sail Date August 2017
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, ... Read More
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, inviting ship. The cabins are large and well laid out. The bathrooms have large sinks, counter tops and shelf areas. The ship was completely full but never felt crowded. The staff, as usual, was top notch. They are the high point of any Silversea cruise. They are always willing to help although this cruise, some were not so friendly. The food started off a bit rocky (way overdone meat served dry and cold) but recovered nicely. La Dame and Indochine were the star performers. Silver Notes used to be small plates with an interesting variety. This time it was a dull and short menu. The larger dining rooms have been completely re-configured with curved lines to create the feeling of smaller rooms and the obtrusive waiter stations are gone. Sorry about the extra work for the waiters, but clanging silver an plates were annoying. The mandatory reservation system has been duly criticized though we had no trouble changing reservations. We were told they are scrapping the system and consolidating at least two restaurants as of October 1st so I will not waste time beating the dead horse. However, there is collateral damage from this system that should be considered by the powers that be. 1. Since dinner reservations were (are?) pretty much required 120 days before sailing, sample menus should be made available. We did not eat at Indochine until the 8th day and until we sat down for dinner we had no idea what to expect. We learned only through other reviews that Spaccanapoli was only a pizza place. 2. Lines formed at breakfast and lunch as guests tried to change dinner reservations with the maitre d' while others waited to be seated. 3. Part of cruising is meeting new people. Making reservations 120 days out puts a wet blanket on that. We found that tables reserved for two were just that. It took another conversation to expand. We offered to sit with others but were politely shown to our reserved table for two. I have two huge gripes that dropped the rating significantly. 1. We were in cabin 919. By far it was the noisiest cabin we have ever had on any line. One problem is a design flaw. The TV's over the vanity are back to back with the adjoining cabin. If our neighbors turned on their TV even at a very low volume, we had to turn ours on to muffle the noise. If they turned it up loud, it was more than annoying. In this cabin we collected noise from every source: walking above us, furniture moving above us, heavy walking from either side and the constant slamming of doors. If a door slammed five cabins away, our walls shook. Suggestion: note the door closures from the pool on deck 10. They shut the door firmly and quietly every time. 2. The dress code. I don't have much use for dress codes but I understand their function and that some folks like them. If there is to be dress code, enforce it. In La Dame there were men in sports jackets and open shirts. In Atlantide there were men in sports jackets and no ties. In theory, no shorts or sandals are allowed in public areas at night. I rarely saw that enforced. I really don't care what anyone wears but from now on I feel no need to adhere to a phony, unenforced rule. I will think twice about lugging a "dark suit" or tux across the continent. This is more detail than usual but Silversea invited the comments so I hope they read them. We will definitely sail with Silversea again. We have booked two voyages already. We will avoid the Muse if possible unless the above problems are addressed. Read Less
Sail Date August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
Sail Date August 2017
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a ... Read More
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a reservation for the dining experience... this is an extremely tough experience if you are a first time guest on the Muse because all of the good reservations and dining areas are taken up by the long time customers. There were many times all we could get was dining by the pool with very limited menu and plastic wine glasses. The food is so-so nothing exceptional in any of the dining areas ... nothing like Crystal or Regent. The staff was somewhat helpful in our efforts to get something to eat on the ship.... Our butler was exceptional and was extremely helpful but he too could not fight the computer system on the boat. The boat was very rough in relatively clam seas meaning it did not have stable control or it was just not working. The seas were so rough we could not dance in the lounge... and we were not the only one. Shore excursions were good and the guides were pretty knowledgeable on the subject... but we used private guides , not arranged by the ship line, in most of the bigger ports and that worked quite well. All in All...... Save you money and go on Crystal and have a much better experience. Read Less
Sail Date August 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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