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4 Helpful Votes
Sail Date: October 2018
As experienced cruisers we were looking for something a little different and more energetic so we tried Silver Cloud Expedition. What we got was the same old, same old only on a smaller ship. Embarkation was so-so as we were ... Read More
As experienced cruisers we were looking for something a little different and more energetic so we tried Silver Cloud Expedition. What we got was the same old, same old only on a smaller ship. Embarkation was so-so as we were uncomfortable leaving our bags in the middle of the platform unattended. After a beautiful transit through the Canal we anticipated a variety of interesting expeditions. The first day our rain forest tour at Parida Island was a 40 minute walk of which 20 minutes was spent waiting for members to catch up. The highlights were the two termite nests we saw. If we had seen any termites they would have been the only wildlife encountered. We did have to step over two muddy little streams. When we got back to the beach we found out that we had the best excursion as those who wanted to snorkel met their boat only to find out the boat had no snorkel gear. That expedition became a whale and dolphin watching ride without the whales and dolphins. Because of bad weather our next two stops were changed and we spent two days at Puntarenas. While they handled the change of schedule well there was no effort to replace the expeditions with something similar. For each of the two days we spent over four hours on buses. The first destination was a horse demonstration which was mediocre. The next was "a walk in the clouds" which was a rain forest at 5000 feet. Very interesting, lots of birds and flora. Because there was construction en route and our bus broke down on the way up we were late getting back to the ship and in danger of not making it on time. Swiss Travel, the tour operator called the police. They closed an oncoming lane for over a mile and allowed us to pass stalled traffic and make the ship on time. Everyone on the bus cheered madly. Sadly this was one of the highlights of the cruise. Very surprised that Silversea was unable (or unwilling) to come up with expedition type of options while at Puntarenas. After a nice day at sea our next stop at Isla de la Plata was a true expedition experience with zodiacs to shore and then an extensive walk on the island seeing thousands of birds including the lovable blue footed boobies. What was totally surprising was that both the Silversea expedition person and the local guide totally ignored the rules and regulations they had laid out which were similar to those in the Galapagos: don't leave the paths, no interacting with the fauna, keep a good distance between groups etc. One woman in our group approached boobies three different times with the birds responding aggressively twice and squirting excrement the third time with nothing said by the guide or expedition member. Our group of 8 spread out and ultimately we ended up with several other groups totaling about 40 people. Machala was our next destination with one of the tours through a petrified forest with over a 130 different types of birds per the brochure. Again two hours in a bus each way. In our two hour walk we saw one bird eating a snail and one squirrel so high in a tree that the only way to verify he was there was to greatly enhance the resolution of the picture I took. We fully understand that fauna come and go but to only see two living things? Seems like either Silversea didn't do their homework or the Machala tourism bureau wrote the trip description. Very unsatisfying waste of a day. Isla Lobos was another highlight of the trip as the expedition team spotted numerous whales and the Captain did a great job of positioning the ship and literally turning it in circles so that we could fully enjoy a spectacular display of humpbacks frolicking and two blue whales with their magnificent flukes. Salaverry Peru was our last stop with a short bus ride to the temples of the Moon and Sun. The latter wasn't open but the former was fascinating and an enjoyable half day but not what I'd consider an expedition experience. This turned out to be a classic cruise on a small ship. Service was uniformly excellent throughout. However, on Regent, Seabourn and Oceania their service has also been excellent so it was not a differentiator. The cabin was very cluttered and would have been far more usable if one of the chairs was removed. Everything was in very good shape and kept immaculate by our service team. The wifi was better than on any other cruise we've been on. As you can tell this cruise wasn't what we thought we were getting. The crew and senior officers were all outstanding. Silversea should not have marketed this as an expedition cruise even though Silver Cloud is an expedition ship. There was a Finnish travel agent on board with 14 of his clients who said this was the worst Silversea cruise (out of 10) that he had been on. Numerous other passengers who were more experienced than we concurred. Another passenger said Silversea is really good at the Arctic and Antarctic expeditions but hasn't figured the rest out. We'd consider sailing on Silversea again with the right itinerary but not on an expedition ship. It will be interesting to see how Silversea handles our complaint. The expedition team acknowledged the shortcomings as did the senior officers with both saying they reported this to Silversea corporate.. When we went on Seabourn sponsored tours that were awful they promptly refunded the costs. All-inclusive doesn't remove the obligation to provide the service advertised. Read Less
4 Helpful Votes
Sail Date: August 2018
Over many months prior to the cruise, my TA asked the same question of Silverseas central offices: “What are the charter flight departure and arrival times in and out of KEF?” Each time he asked, there was a different story. They ... Read More
Over many months prior to the cruise, my TA asked the same question of Silverseas central offices: “What are the charter flight departure and arrival times in and out of KEF?” Each time he asked, there was a different story. They varied from 7 am to 10 am to 1 pm to 2 pm departure on the first day. The arrival time in KEF on the return was given as noon, 2 pm and 6 pm. How does a person plan their international flights with such bogus information? The charter flights to and from Kangerlussuaq from KEF were a joke. They should have been scheduled 5-6 hours earlier from KEF on both days. There was nothing to be gained by arriving in Greenland so late in the day on the first day. On the debarkation day after 16 days seeing spectacular things, all 200 passengers were loaded on buses for a tundra tour and a lunch at a lake. When people are leaving on the last day of the cruise just wanting to either get home or on to their next adventure of their vacation, being dragged around on a hokey tour left the guests with a very bad last impression of SIlverseas. Having 200+ passengers sitting in a miserable Kangerlussuaq airport for hours waiting on a “charter” flight is just plain stupid. From our experiences with NatGeo/Lindblad and Ponant, this Expedition crew is the amateur hour of that class of ship. For the first two ship days, virtually no information about procedures in the mud/changing room are explained. Also, the proper procedures for entering and exiting a Zodiac for a wet landing are never explained. There were a number of guests who required assistance from the ship doctor for serious injuries during the cruise. An example of the hapless Expedition crew came at the second port, when one of the staff fell overboard on a Zodiac. It provided an unplanned demonstration of the inflatable life preserver, but it reflected the inexperience of members of the staff. During the first few days of the cruise, the Expedition staff were very difficult to identify. Everyone looks alike, even some of the guests, what with everyone wearing parkas and wet gear. Some of your younger Expedition crew were standoffish while others interfaced with the guests in an inappropriate manner or flippantly. As expected, the reception desk, hotel and food/beverage staff were nothing short of world class. They created a “Four Seasons Hotel” experience on the ocean. The cuisine and beverage quality was world class. The many, daily educational briefings were fabulous, even if some of the presenters were a little hard to understand. The ship interior was great. The exterior could use some more frequent preventative maintenance, re: paint. The smallest cabin was very roomy and the shipboard entertainment and ship information system on the TV monitor was world class. In summary, we cannot recommend Silverseas for the new expedition efforts on the Silver Cloud. The company is trying to capitalize on the superb quality reputation of Silverseas earned for many years by the ship staff. That reputation is badly tarnished by the Expedition staff management and the poor pre- & post- cruise ground planning and execution. We can recommend and continue to recommend the non-expedition ships to our well financed, retired friends. The reputation of those ships are well-sustained, despite the hapless Expedition and shoreside transportation operations. All these comments were shared with Silverseas using their comment system. Read Less
3 Helpful Votes
Sail Date: August 2018
We were intrigued by the idea of a 'luxury' expedition on a 'small' ship. Unfortunately, the ship chose(despite the brochure's promise to have a maximum of 200 passengers) to embark fully booked, creating lines ... Read More
We were intrigued by the idea of a 'luxury' expedition on a 'small' ship. Unfortunately, the ship chose(despite the brochure's promise to have a maximum of 200 passengers) to embark fully booked, creating lines for everything--from dinner in the main restaurant, La Terrazza breakfasts and lunches, and boarding the zodiaks. The service was perfunctory, with some exceptions--our assistant butler was wonderful, as were many individual members of the staff. And there were some unique experiences, from the 'polar plunge' to kayaking in dry suits. The captain was welcoming and generally terrific. But the overall experience--from spending hours trying to figure out what appropriate clothing to bring(no, Silversea--not 4 pairs of gloves PLUS glove liners for a 10 day cruise; not hugely difficult-to-pack calf-length waterproof boots for what turned out to be ONE!! wet zodiac landing) to the final day--again, no details til night before,but basically a lovely almost 5 hour excursion offset by standing in way too many lines--did not in any way measure up either to my expectations or Silversea's promises. Read Less
5 Helpful Votes
Sail Date: August 2018
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, ... Read More
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, sloppy, not friendly, poor in execution of excursions. As soon as the ship handed us off to the expedition staff, it became like we at a campground. The expedition staff is indifferent without service attitude. We had no idea which landings were wet and which were dry. As we got to the port, it was clear and the ship could have told us before we boarded. Guess they enjoy their free ride and leave the clients to their own. The last day of the cruise, we left the boat on Zodiacs and were put on a bus enclosed for one hour waiting without direction. No staff accompanied us. We had no direction. Senior citizens were left to figure out where to go on the plains of windy Greenlandon excursions. It’s a miracle no one was seriously injured although a few people fell a bit. As we left the ship, the expedition guide said, “Honestly, I have not heard back from the guide company, so I hope they come.” At lunch, a buffet was set up insufficient creating a large cafeteria line. The bathroom wait was 45 minutes. The excursions on Zodiacs to see the icebergs were brilliant and beautiful. Really unmatchable. The cruise was generally fantastic. It was hard to leave the ship. Only the expedition segment was painful and disappointing. Read Less
1 Helpful Vote
Sail Date: August 2018
We had a bucket list wish to travel to Greenland. We had been to Iceland previously and wanted to experience more of these two beautiful and remote islands. The Silver Cloud is a comfortable and sleek ship with all of the amenities of ... Read More
We had a bucket list wish to travel to Greenland. We had been to Iceland previously and wanted to experience more of these two beautiful and remote islands. The Silver Cloud is a comfortable and sleek ship with all of the amenities of the larger ships (no casino and no shows though). Awesome specialty restaurants to choose from, especially our favorite, the Grille (hot rock cooking at its' best). The crew service was outstanding in every way. Our butler and attendant were especially attentive and provided the best service we have ever received on board any ship. We enjoyed our first use of the spa services and were pleasantly surprised by how nice the service was! We also wanted to suggest that the disembarkation tour of 5 hours, was not the best use of time for us. It was too long and too confined in the rustic artic buses with all of our carry on luggage. Also, restroom facilities were very limited, which made us uncomfortable. We were really spoiled being on the ship and had a rude awakening when we disemabarked. Definitely enjoyed all aspects of the cruise until the very end and when we did our post trip hotel. We had lunch on the 5 hour tour and then our flight was delayed so much that we missed dinner completely and about 50 of us arrived at the hotel both hungry and exhausted, only to find no food available. To top it off, someone neglected to arrange for our transportation to the airport (which was included). We had to find a way on our own and it made our last day of the trip terribly stressful. Even with the end of the trip not going so well, would we do it again? Absolutely! Loved the SilverSea Silver Cloud and it's crew a lot!! Thank you for asking our opinion. Read Less
5 Helpful Votes
Sail Date: July 2018
We’ve sailed several times on SilverSea and have had mixed experiences. Our favorite expedition was Antarctica; our favorite ocean cruise was The Baltic’s where we spent 3 days in St. Petersburg. We selected the SS Arctic ... Read More
We’ve sailed several times on SilverSea and have had mixed experiences. Our favorite expedition was Antarctica; our favorite ocean cruise was The Baltic’s where we spent 3 days in St. Petersburg. We selected the SS Arctic expedition because we wanted to see Arctic wildlife and especially polar bears. We certainly knew there was no guarantee of seeing polar bears, whales, seals, foxes, etc., but we thought there would be a huge effort from the expedition leader and captain to meet our goals since that was our experience with previous expedition ships. They are known for not having a set schedule and route but rather a day by day or moment by moment agenda depending on where they have to go to meet expectations. We found this expedition full of an inexperienced expedition leader and expedition team. It was the first time in this area for all of them. There was very little effort in reaching their passengers goals and we followed a very preplanned route. We knew days in advance of exactly where we were going and there was no variance in that plan. The only expedition experience on this cruise was that you were in zodiacs vs. tenders. We saw very, very few animals and there was no effort in finding them. While they can say we saw a polar bear, it was our very first day and they said there was one on shore. Everyone rushed to see it but even with decent binoculars, most people couldn’t identify it. We were told that what looked like a rock was actually a polar bear laying down with his back towards us. Maybe it was?? I thought at that time the ship would check that off as a sighting and make no effort in finding another. Unfortunately, that proved true. We saw a couple of seals and 1 haul of walrus. We saw reindeer at a reindeer farm...could have done that in a zoo. We did see tons of birds, tons. The other very disturbing situation was that there was a 3 year old child on board. The SS website clearly states that children under 5 will absolutely not be allowed on the zodiacs. This child was on most of the zodiac outings. When we questioned the staff, they responded that they weren’t aware of their policy. Totally unacceptable ...this child endangered himself and everyone in each zodiac. While I voiced my concern, no one at SS responded. Overall, very disappointing in the lack of effort and excitement but I do think some of that is attributed to the inexperienceof the entire team. Read Less
5 Helpful Votes
Sail Date: June 2018
We flew from Cleveland to Oslo, Norway where we met up with most of the other passengers. Hotel was booked downtown to let us enjoy a bit of Oslo before catching an early charter flight the next morning to Longyearbyen where we would meet ... Read More
We flew from Cleveland to Oslo, Norway where we met up with most of the other passengers. Hotel was booked downtown to let us enjoy a bit of Oslo before catching an early charter flight the next morning to Longyearbyen where we would meet the Silver Cloud. We love Level 6 on the Cloud because it is close to the Expedition Desk, the reception desk and on the same level as the auditorium where presentations and briefings are held. The Cloud originally held about 300 passengers but now takes about 200 as it was retrofitted for Expeditions which require zodiacs and kayaks.Our cabin was roomy and had a large screen TV. Unfortunately, the satellite signal in the arctic wasn't strong so often you couldn't get live TV. You could still watch movies. Everything is included on Silversea. We ate in four different restaurants and also had room service. Alcohol is free whether it be hard liquor, wine or beer.Top shelf brands. The expeditions were well planned and offered a variety of options. Most involved zodiacs with both wet and dry landings. Silversea provided personal parka, backpacks and water bottles which you take home with you at the end of the cruise. Butler and maid service are outstanding. They are always there but not under your feet.Food is high quality with choices at every meal. You can always ask for something special and if they can make it you will get it.Our Expedition Team was outstanding. Very knowledgeable, informative and approachable. You are urged to invite them to dinner. Captain Taillard was refreshing. He is outgoing and personable. He worked hard to find ice and bear for us. We ended up having g dinner with him the night that the Silver Cloud went the farthest North that any Silversea ship has gone. We have already booked our next Silversea Cruise. In all we have sailed on four of their ships. All have had high quality of service and staff. Read Less
3 Helpful Votes
Sail Date: May 2018
Excellent itinerary that included many remote islands; some, like St. Kilda, Lunga and Fair Isle are rarely visited by cruise ships. The food and service staff were both very good in The Restaurant and La Terrazza. We enjoyed one ... Read More
Excellent itinerary that included many remote islands; some, like St. Kilda, Lunga and Fair Isle are rarely visited by cruise ships. The food and service staff were both very good in The Restaurant and La Terrazza. We enjoyed one dinner in La Dame; food was excellent, the service was good and the more intimate ambience was appreciated. However, the surcharge of US$60 per person seems excessive, in my opinion. Silver Cloud's size is ideal for an expedition type cruise. Silversea did an excellent job with the recent renovation of the ship. The ship's interior decor is very tasteful, complimented by a superb collection of black and white photographs taken on early expeditions to the Antarctic, such as the one led by Sir Ernest Shackleton in 1914. The tasteful interior decor extends into the cabins, where warm wood trim compliments the neutral wall colours and the photographic prints from the Antarctic. Our Deluxe Veranda cabin was well fitted out. Our bed was extremely comfortable as were the pillows. Compared to other ships that we have cruised on, our Cabin #526 was the quietest one that we have ever slept in at sea. Our 'Butler' Chokhoni was first class and she was ready to attend to all of our requests, always with a pleasant smile ! Without asking on our part, she even gave our shoes a polish ! This attention to detail was much appreciated ! The Expedition team, superbly led by Tim Amm, was well prepared and their lectures were informative and entertaining. Overall, I would say that the on board lectures were of better quality than any that I have heard aboard other ships, including the much touted ones by Adventure Canada. Getting in and out of the zodiacs was made easy and safe by a very dedicated crew who were always ready to assist passengers. These able crew members ensured that no one was injured, even during some challenging sea conditions. I would have no hesitation in highly recommending Silver Cloud Expedition, but with one caveat. Her tenders are in my opinion unseaworthy and and unfit for duty on the high seas. How Silversea can have these so-called ancient "lifeboats" aboard the Silver Cloud is beyond me. Why were they not replaced during Silver Cloud's recent US$45 million refit ? I have cruised on various expeditions to the high Arctic, Galapagos and Cape Horn, plus cruises on Oceania, Regent and Seabourn. I have never experienced such inadequate tenders on any ship ! If the Captain of the Silver Cloud ever had to order "abandon ship", it would become a calamity, unless the seas were flat calm. Silver Cloud's tenders each have a bow door that leaks water, plus two entry portals on each side, covered by tacky canvas covers. These entry portals, being very close to the waterline, would be breached by the first wave of water hitting the side of the tender. Sea water would eventually swamp the interior of the tender. Imagining 150 people stuffed into each of Silver Cloud's two tenders is unthinkable, especially in locations such as the Antarctic, crossing Drake Passage or mid-Atlantic ! In general, cruise lines tend to provide tenders with minimal seaworthiness. The ones on Silver Cloud are the worst of an already low standard set for life boats. Now that Royal Caribbean has bought out Silversea, perhaps they will pay close attention and replace the inadequate tenders aboard Silver Cloud ? Despite the issue with the tenders, we would have no hesitation in doing another cruise aboard Silver Cloud - she is such a comfortable ship with a very fine crew ! Read Less
4 Helpful Votes
Sail Date: April 2018
We reserved this cruise over a year in advance based on the itinerary; we had not visited any of the ports listed. There was a new stop every day between Lisbon and London, including two days in Bordeaux and London and a visit to Omaha ... Read More
We reserved this cruise over a year in advance based on the itinerary; we had not visited any of the ports listed. There was a new stop every day between Lisbon and London, including two days in Bordeaux and London and a visit to Omaha Beach. As an expedition cruise, all of the tours, and there were many to choose from, were included. This, and the fact that it was all-inclusive, was enough to sign me up. After that, however, it only got better and better and exceeded our expectations. A person was waiting at the airport for our private car transfer to the hotel (Lisbon Sofitel), which we booked (through Silversea) for a one-day pre-stay. At the hotel, a dedicated hospitality desk was available from 9 to 6 to handle all our questions, advise walking tours, restaurants and sites. On sail day, a luxury bus took us the 20 minute ride to pier and check in at Lisbon was quick. Although it was a our first time in Lisbon, we were never left to feel lost or easy tourist marks. (This was true of the all of the ports we visited). The ship was recently refitted and has furniture and appointments generally similar to the new Silver Muse. Style is subdued and elegant and lacks the Las-Vegas-Disney style glitz so distracting on the 3,000 passenger ships we have previously sailed. Although I knew this was an "expedition" cruise, I did not know until later that it was a "culinary" expedition cruise, with lectures on food, wine and cooking demonstrations. that does not say it all, however, as they also offered highly entertaining talks on military history, medieval cultural history, plants and animals. The tours offered reflected these particular interests. All of the tour guides were local and highly well informed. The passengers ran from about 50 to 80 years of age. I was particularly impressed by the care and attention given by all of the expedition staff on the tours. A crew member was always available to make sure no one got lost and everyone got back to the ship on time. Many ports had courtesy desks set up so that you could strike out on your own. Although Silversea does attract an older crowd (there were no children aboard), many of the tours required an admirable level of fitness, including several walks of several miles over various terrain and bike rides of several miles, and the passengers were more than up to this. They go in all weathers! By evening, passengers were happy to spend a few hours enjoying the evening meal, or a cocktail in the two lounges with pianists/vocalists. We did not miss the absence of broadway song and dance shows, which we usually skip anyway. The level of service was outstanding; you only had to catch the eye of the steward for the merest moment for them to be rushing to your side. Yet, it was not intrusive. Each cabin has a butler as well as a steward for cleaning. In our case, the butler handled in-room dining and assisted with clothing care and was generally always available nearby. About 30% of the passengers were US, the rest were Brits, Aussies and a smattering of others. All communications are in English. A red and white wine is selected every evening for dinner; they are of medium quality but usually locally significant. The cocktails are uniformly imaginative and superb. Although I have no interest in an Antarctic cruise (which is more than 50% of their expedition business), I would definitely sail with Silversea again on another type of expedition cruise. The one thing I would change next time is to make my own flight arrangements. Silversea offered a good price for the flights to and from Europe, but there was an upcharge if you did not want to fly back immediately after the cruise (ie, if you want to stay a day or more in the place of debarkation). It has nothing to do with the day of week on which you were leaving; it was just the mere change of departure date. Further, although you pay for the flights at the same time as the rest of cruise (which could be more than a year in advance), they do not actually "buy" the flight and assign the seats until shortly before you leave. Therefore, whereas you should get a choice of seats months in advance, you get whatever is left only 4 to 6 weeks before you fly. In our case, this meant that we were relegated to the last boarding group and were told we could not bring hand luggage onto the plane because there was no more room. This caused quite a bit of consternation at the outset of the trip. The last thing you want is to be kneeling on the floor at the departure gate trying to move valuables and medication from one bag to another two minutes before boarding.. I suggest that you price the flights before you make your cruise commitment.and see if you want to do your own flights and transfers. One last tip: Silversea has a "My Silversea" link on their website which allows you to review and reserve all tours, specialty dinners and spa services in advance. I did all my reservations on line and was not disappointed once. Many of the tours booked up on the ship and there was only a waitlist. Read Less
8 Helpful Votes
Sail Date: April 2018
We chose this cruise because of the unusual West African ports of destination. Also, Silverseas is supposed to be a "luxury cruise." What a disappointment! From our hotel in Ghana- where they were supposed to meet the ... Read More
We chose this cruise because of the unusual West African ports of destination. Also, Silverseas is supposed to be a "luxury cruise." What a disappointment! From our hotel in Ghana- where they were supposed to meet the passengers, throughout the cruise- one issue after another. In Ghana we were promised staff to help with getting on buses and to the port. The paperwork in our rooms wasn't correct- it even said "sample letter" on it..... total disorganization getting on the buses- we were left to our own devices. Our luggage was supposed to be picked up from our room. It never was. We heard later that passengers who trusted that to happen NEVER did see their luggage again.... on and on. The ship had problems throughout with both plumbing and AC issues. Our room was hotter than hell, literally. We moved rooms 3 times on the ship. I kept begging for them to just pick me up a fan when we were in port. Even asked the bus driver if he would just stop briefly for me to get a fan when we saw some.... nothing.... For 6 nights I suffered unable to sleep...... Doesn't seem particularly "luxury" to me. Hallways smelling like sewage, rooms without AC. We asked before booking if pirates were an issue in the areas we would be traveling. We were assured that there was no chance of pirates on the West Coast of Africa. Then, after we boarded and were out to sea, we had a letter put on our bed stating that we were in a high pirate caution area, and that we couldn't open our balcony door or curtains, and that the deck restaurant would be closed for the next 4 evenings. All of the other restaurant curtains were tightly closed, and windows and sliders to the deck were taped up with paper covering them. I felt like I was in England during the second world war bombings! They even told us that if pirates were to board the ship to come to the main lobby and lay in the middle covering our heads! For the love of Pete! This WASN'T what we signed up for! Many of the tours were disorganized. Rude tour leaders. It goes on and on and on..... We expected the excursions to have more explanation regarding the area we were going to see, some info on the demographics regarding the people, income, history, etc. We were, once again, disappointed. Days at sea were a total bore. There could have been many more activities offered than were. My husband found a shard of glass in his food one day at lunch. The food, at best, was adequate. No better than an NCL large ship would be, just FAR more expensive. They comped us a few free dinners at their upscale restaurant. I don't think this even begins to compensate for the total lack of "luxury" compared to the price of this cruise. I wrote a letter to Silverseas over 3 weeks ago. I never got any sort of response. Not even an auto-prompt type that said "thanks for your letter." I emailed again a week ago, asking if they received my original letter. Still nothing.... REALLY? I will say, their staff was amazing. They greeted you by name from the first day. They were wonderful. I'm generally very disappointed in Silverseas, and even MORE disappointed in their lack of follow up when there was a problem. I gave them time to address the issues, and make things right, but obviously, customer satisfaction is not important to them. Read Less
Silver Cloud Expedition Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 2.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 5.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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