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1 Helpful Vote
Sail Date: August 2019
We joined the cruise at Shanghai after a week in China visiting Beijing, Xian and Shanghai .with Wendy Woo Tours who were excellent. Don't try to Facebook etc in China as its all blocked including Google although email works. ... Read More
We joined the cruise at Shanghai after a week in China visiting Beijing, Xian and Shanghai .with Wendy Woo Tours who were excellent. Don't try to Facebook etc in China as its all blocked including Google although email works. The processing getting onto the ship was quick and efficient and the ship is magnificent, now where it gets interesting. The cruise is labelled 'East meets West' for a reason and embarking from Shanghai should give you a clue. Maybe 80% of the people were Chinese and from what I've been informed 800 children . People from different shore have different standards - lets leave it there! Formal wear for evening meal at restaurants was a joke where the any standard was acceptable (why have formal wear then)with whatever they wanted (Shorts,t Shirts , flip flops) , Americans, Aussies and Brits made the effort to dress correctly although after seeing what the standard was many of us, including me, dressed down to meet the downward standard. I thought the food was of a high standard. I only went to the Buffet at Breakfast and it was always busy and tables were at a premium so my wife and I eat breakfast by the pool where there was loads of empty seating. Food is catered to both Chinese and western tastes. Entertainment had be be revised to meet both spectrum's and I think it was a success although everything being said had to be repeated in English and Cantonese. The shows were excellent and should be commended. There where plenty of sun beds to be had although they were far less walking waiters on the decks because again Chinese not being drinkers. The cruise trips were excellent where the Chinese and non Chinese had separate trips and the guides knew their stuff. Japan was less compressed than China and I personally enjoyed the experience. The weather was stiffing with high humidity and the sweat was pouring off you just walking around on shore trips. Take an umbrella to protect you from the sun and a face cloth to wipe the sweat off you. Once again the cruise industry are not catering for vegetarians (my wife being one) and they need to get on board with this requirement. Too many chats with the Head Waiter were had. The cabin we had was excellent but all cabins on every ship are about the same. All in all a good cruise but people must be aware that this cruise is catered towards the Chinese. Read Less
7 Helpful Votes
Sail Date: August 2019
People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door ... Read More
People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door continually left open and smoke streaming out into main atrium, children allowed to run riot on dance floor after 10pm. Princess usually has dress standards for dining rooms. None applied on this cruise, you could wear singlet top basket ball shorts and slip on sandals, jeans T-shirt’s and you’d be allowed in. We ended up staying away from pool and spa as we couldn’t stomach the snorting and spitting, it made our stomach turn. We spent majority of time in our cabin watching movies. We ate in the dining rooms onboard 5 times and each time the food was luke warm/cold. The staff were doing the best they could with the circumstances they had to deal with. Marketplace Buffet had a huge variety of food choices but trying to get a seat after you had selected your food was a challenge. Some passengers refused to share tables and made it very had for the staff. The amount of food left on peoples plates was terrible to see. We were in cabin E416, our Steward Rommel was amazing, he actually made our cruise. Princess is very lucky to have him he went over and above in every aspect of looking after us. We had evening room service twice as we couldn't face the thought of the catastrophe that was the dining rooms. It was excellent, best meals on the ship. The coffee shop on level 5 was very good, the food was always hot and the staff were exceptional in their service and care. Come back new??? Not us we came back discussed, frustrated, angry, annoyed, disappointed, mortified and concerned, as we’d already booked and paid for cruise with Princess in December. Fingers crossed, with saying that we must say that in the many cruises we have done with Princess we have never had one complaint or issue, service standards have always been well beyond our expectations. . Read Less
9 Helpful Votes
Sail Date: August 2019
Our balcony cabin with of a sofabed on deck 15 in a nice quiet location which we choose diliberatly had been given to someone else. We only found this out onboard and not at checkin. We were given a mini suite instead but sadly the ... Read More
Our balcony cabin with of a sofabed on deck 15 in a nice quiet location which we choose diliberatly had been given to someone else. We only found this out onboard and not at checkin. We were given a mini suite instead but sadly the location was so bad we spent most of our cruise sleep deprived from the noise the crew made dragging tables and chairs around from midnight till 1am and then again at 4am. Complaints fell on deaf ears. Cabin wasn't ready, shelves were dirty, floor dirty, not enough toiletries for 3 in a room. We had to find our own luggage as it went to the wrong cabin. Buffet food - mostly Chinese food & same nearly every evening. Main dining rooms was pretty poor quality food so we choses not to dine there. Speciality restaurant: Harmony (Chinese) was average and not worth the extra cost. La Mer main menu not great but we ate Chef Darren Maclean's own menu 2 nights running and this was the only decent food onboard. staff took our drinks away whilst we had a photo with chef after the nine course & wine paring evening. pool deck Free ice-cream worst I've ever had. Buffet area has Plastic plates & bowls which is terrible. Buffet staff could not manage and tables sat dirty unless you asked staff to clean them. Gym area is poor, stretching area always used for seminars, Kareoke mostly Chinese songs. Ports: Shimizu isn't a great port but credit to the people of this small town who went out of their way to be helpful. Also Kochi isn't worth stopping at. Osaka should be an overnight stop there is so much to do and no time to do it. Took 3 excursions with Princess, they were good but expensive, I do question the time wasted on lunch which is included in the full day excursions. The ship is CROWDED. Everyone I met on the ship said it was ridiculous how many people are squeezed into rooms onboard. 6+ in small balcony rooms. Staff told us 4000 Chinese passengers were onboard when it should have been 3000. Apparently the ship just added more beds to cabins, shocking, is that allowed?. This is a cruise for the China Chinese only, it does not work for anyone else. The cultural differences will defiantly impact on you. Spitting in the pool, spitting on plates in buffet, shouting, pushing in, children in the adults only area throughout the whole cruise. I met several Chinese passengers from Singapore and Hong Kong who felt very uncomfortable with the behaviour of the majority passengers. There were 2 good shows at the theatre and thats about it. The language issues made most entertainment difficult. This cruise felt budget, unsafe, lawless and to be honest insulting. Disembarkation was chaotic, no crew around to help, passengers missed flights as they were unable to get off the ship in time, we just made it to the airport for our flight but we had to make a lot of noise to get off. Shameful. This is not how you say goodbye to customers, get some training. I do NOT recommend this cruise to customers outside of China. This cruises is totally aimed at China Chinese only. This cruise was certainly no Princess. Read Less
15 Helpful Votes
Sail Date: August 2019
This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty. ... Read More
This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty. Our cabin had an inoperable balcony door, a broken safe, and what appeared to be semen stains on the sofa in our mini-suite when we got on board. During the week, several times we found dark black hairs in our sink and/or bathtub after the cabin was "cleaned" by our cabin steward, Rolando. My wife's hair is light blond, and mine is gray/white, so it sure wasn't ours! My wife has a severe seafood allergy, which we reported when we booked. When we got on board, we had a note to contact the Maitre-de to go over the allergy. We called, got no answer. In fact in the 8 days of our cruise, the only time we saw him was when he walked thru the dining room with his nose up in the air. We dealt with his assistant, for a few days, who then had HIS subordinate deal with us. This lack of continuity in dealing with what could be a life-threatening allergic reaction did nothing to instill confidence. My recommendation would be to definitely skip this cruise (Shangahi start/finish with 4 port stops in Japan). The Japanese port stops were great, but otherwise, this was a major and expensive disappointment. We intend not to sail with Princess again on ANY itinerary. There are too many better cruise lines out there. Read Less
3 Helpful Votes
Sail Date: August 2018
The main reason for me to do this cruise was that this ship was going to Vietnam where I was sent in 1967 as a National Serviceman to see the changes in the region I was in and to take my wife. I found this ship was far too big and there ... Read More
The main reason for me to do this cruise was that this ship was going to Vietnam where I was sent in 1967 as a National Serviceman to see the changes in the region I was in and to take my wife. I found this ship was far too big and there appeared at times to be a lack of staff in certain areas to cope with this. We ate in the anytime dining most of the time and on a number of occasions the wait between was far too long one time was an hour wait. The Princess Theater to me was not large enough and if you were to sit at the rear you were obstructed by the cameras and lights on the ceiling, also the front twelve or so rows were not teared and the seats did not have a tray for your refreshments. The embarkation was a total disaster in Shanghai with no Princes representative advising us for the reason for the long wait in queues in the heat. We were not informed the reason until almost on the ship, the reason being it was late in docking. Overall the entertainment was good with a variety of shows. Something has to be done regarding passengers not vacating the areas where you were served coffee when there are plenty of areas throughout the ship to play cards, knit, read a book and just generally chat. The disembarkation at Sydney Circular Quay was terrific with not a hitch. Read Less
Sail Date: August 2018
New destinations were the main attraction. The ship is beautifully appointed and spacious. The live shows were excellent but you need to get seated an hour before the show if you want a prime seat. The food started out quite interest but ... Read More
New destinations were the main attraction. The ship is beautifully appointed and spacious. The live shows were excellent but you need to get seated an hour before the show if you want a prime seat. The food started out quite interest but faded to average by week two and many dishes were reserved with a different name. Many of the staff appeared to be new and not really well trained .. this led to a lot of misinformation and confusion for the passengers. Many passengers stated that they had cruised with princess Cruises on several occasions and enjoyed their cruise, however, this particular cruise was the worst experience for cruising that they had encountered. Hopefully, this was just a " one off" for the lovely Majestic Princess and the staff will pick up their game with experience. The shore excursions ( booked through Princess Cruises ) prior to leaving Australia, were well worth while and interesting. Read Less
10 Helpful Votes
Sail Date: August 2018
We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also ... Read More
We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also several areas to appreciate music and entertainers in the evening and to dance if we wanted. None of this was the case on the Majestic Princess ! I don't know if it is still in the teething process, but nothing was clear, the plan of the ship doesn't make sense (one big outdoor area with two small pools, 6 small spa pools (one not working as a spa) for 3000 passengers !! One undercover indoor pool area with strong chlorine smell, which was supposed to be a fun hollywood disco at night, but which was empty after 5.00 pm. No deck in the front of the ship. No real promenade deck (just tow decks on level 7 on both side of the Atrium with 10 chairs). And only one dancing area in the very public and opened atrium. A big shopping area (which was described as the biggest department store at sea !!) with 3 shops (one jewellery and leather, one perfume and one very sad clothes shop with a poor range of polo shirts for men and stretch cotton dresses for women) ! A casino (which again was supposed to be one of the biggest at sea) which was cut in one third to create an extra bar (the Crooners). The nightmare started at boarding in Shanghai : 4.5 hours standing in a queue for boarding, part of it in full sun, no seats, no water, no explanation of what was going on !!! We had a mini suite, which although slightly smaller then the Diamond, are a good size. But it was smelly and not clean (clamps of hair on the balcony, blood stains on the curtains..) We understood later that the ship was delayed on her arrival to Shanghai, and that is where most of these problems were coming from, however no one was there to explain and apologise ! After initial disappointment, we decided to make the best out of it, and remain positive. However disorganisation kept on bothering us : The second night we had to wait over half an hour for a table in the Concerto restaurant (and we were anytime dining), and again 3 days later. Most of the nights half of the wine were not available from the wine list (the waiters were very apologetic and had an exhaustive hand written list of the wine which were no more available (our main waiter told us that it would get better after Brisbane which was 2 days before our arrival. And worse of all, you had to queue for almost everything (a free seat around the pool, a free seat on the decks bellow, a free seat in the atrium cafe, a drink at most of the bars, a waiter to pass by...) The service was mostly pleasant, but they certainly did lack numbers. We understood that this ship was created to cater for the Asian market, and we knew it when we booked. We liked the idea of the Karaoke rooms (which were cancelled when we arrived) we like the idea of the juice bar and the dim sim and dumpling bars (which were cancelled). I have the feeling that the marketing team got overwhelmed by the change in the client target (more than 80 % of the clientele was from Australia, New Zealand or North America !) and tried to patch where and however they could. If you add to this that the entertainment was poor : Same three groups over and over from one side of the boat to the other. One really good show in 22 days. And the same entertainer for the whole trip in most of the bar. Day entertainment was equally poor if you compare it to the entertainment onboard the Diamond Princess (and for a ship of this size). And the fontain water show (which was advertised as the main attraction) is a totally non event (and according to me a total lost of space on the main outdoor deck, and could have been an extra pool) There is no doubt that this vessel is meant to be a money maker (we payed $499 to access the only quiet spa area-advertised as the tranquility heaven of the ship). we didn't have the wine we wanted on the wine list, but were offered repeatedly to join the paying wine tasting to try the wine from the menu, to purchase digestifs alcohols with matching glasses... !!! And a lot of fuss and advertising about deals in the shops (a big piece of the daily entertainment program), at the spa... In conclusion, we made the best out of these holidays, but wouldn't know whom recommend it to, as it doesn't seam to be clear on the clientele target : If you like quietness and luxe, you will find it noisy (constant loud music in the outdoor public areas, and no where to escape) If you like loud music fun and dance, there is no dance floors, no disco, and no fun dance entertainment. If you like outdoor water and pool be ready to share it with a lot of other people. But we did meet a few nice people and friends, and were reassured by the kindness of most of the staff people, which is actually the main positive of this trip ! Read Less
1 Helpful Vote
Sail Date: August 2018
It was a great experience to sail on the Majestic Princess as she sailed "Down Under " for her Maiden Voyage to Australia. She certainly is a very large and beautiful ship. We spent 11 days in China before embarking which was ... Read More
It was a great experience to sail on the Majestic Princess as she sailed "Down Under " for her Maiden Voyage to Australia. She certainly is a very large and beautiful ship. We spent 11 days in China before embarking which was a great experience, then 22 days on board exploring Majestic from top to bottom.The highlight was the Ultimate Ships tour which includes a visit to the bridge. We also we experienced "The Chefs Table Lumiere fine dining experience, and the Harmony Restaurant. The World Fresh Market Place dining has an excellent choice of food.All the staff and crew were extremely warm and friendly.We took advantage of the all inclusive photo package, so all photos from the 22 day voyage only $249, There was heaps of entertainment, live music, shows. Andrew the cruise director and his staff were fantastic.Shore excursions were well organised.We aquired a new member to our family as we adopted " Grandpa Stanley ". As he ventured around the ship he was hugged by many of the passengers and crew. It was a fantastic journey. Read Less
7 Helpful Votes
Sail Date: August 2018
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing ... Read More
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing expectations created by Princess. Embarkation was a disaster with people queued for 2.5 to 5 hours in the heat with one person being taken away by ambulance, I accept Princess can't control Chinese Immigration but they can control the comfort of their guests whilst waiting in the queue, there was 2 air-conditioned terminals in use, the first one was used to drop off your bags, you were then ushered outside into the heat to queue for 1.5 to 3 hours to get to the next terminal, they could have seated us in the first one and shuttled us over when space was available, reading other reviews about the Majestic from Shanghai it seems they encounter this issue often and have failed to resolve it. The ship itself was impressive to start but as the cruise went on you encountered the flaws, the Hollywood area was our favourite area, we found most of the bars to be too small only seating round 20 people and very hard to get a seat most of the cruise, The Theatre and Princess live rooms were cramped with tight seats and nowhere to put your drink, overall it did not live up to their marketing videos. FOOD Included restaurants: Very disappointing, at best I would say equal to a cheap RSL club meal and not as good as that at times, an example of one night Filet Mignon was on the menu, my wife ordered it and what came out was 4 tough rump cubes on a skewer, when we said that was wrong and repeated her order we were told, yes that's our version, when I said everywhere in the world it is a piece of eye filet steak wrapped in bacon, we were told he would let the chefs know what we said, the standard of food only increased in the last 2 days of the 22 day cruise, when we left Brisbane where a group of travel agents and I think some company executives boarded, that night in the dining room we had rack of lamb cooked to perfection and an amazing chocolate dome desert, the next day in the upstairs buffet, the spread of food was the best we had seen all cruise, to the point even the chefs were coming out with their phones and taking pictures of what they had put out on offer, I can only assume the travel agents were scheduled to have lunch there. The Pizzeria Italian place had basic pizza and 2 pasta dishes that remained the same for the whole 22 day cruise and were quite bland in flavour, certainly nothing rememberable, the Lobster and Dim Dum bar that was supposed to be an included eatery (according to their web site), turned out to be a free burger bar (with bad burgers) and lobster that you had to pay $24 to $29 for and not a Dim Sum to be seen, The Stir Fry place had 3 items on it per day, 2 of these never change the whole cruise, we eat there twice and found we had to put chilli on to get some flavour into the dishes. The Chefs table: The Majestic videos create a great expectation and as soon as we got onboard we rang and got put on a list and despite several calls had to wait 10 days to be told that we were going to receive an invite to the chefs table at a cost of $125 each, instead of the usual Hors D'Oeuvres & Champagne followed by a 7+ course degustation with different wines matching each course, we received 3 Hors D'Oeuvres with Champagne served in the Galley whilst standing at a trestle table, then taken to a very impressive table within the dining room, to be given what was essentially a 3 course meal with a sorbet between entrée and main with one white wine, one red wine and a desert wine, which made it the most expensive and least impressive chefs table out of the 9 we have done. Speciality dining restaurants: After the overall experience at the other eateries we decided to give the Crown Grill ago, again very disappointing and not worth the $35 each cover charge, the Filet Mignon was at least eye fillet but still no bacon wrapped around it, no sauces (eg pepper, mushroom etc) available just a gravy, limited vegetables and when I asked for carrots and beans/peas I was told they did not have any but could go down to the other restaurant to get them but it would take a very long time, in other words my meal would be cold or finished by the time he got back, after that meal we decided not to waste any more money on the speciality restaurants, we asked other passengers if they tried the French or Chinese ones and got mixed responses but neither of these were busy and the French one is in a bad position open to the Piazza which had bands playing so you had to raise you voice to hear each other during dinner. ENTERTAINMENT Again very disappointing, only 3 production shows for the whole 22 days, other cruises had 2 to 3 per week, the first one was excellent and set a standard that was never meet again, the second was like a free RSL Tuesday night show and only went for 2 thirds of the time, the third was a bit better, let’s say a Friday night RSL free show. The other guest entertainers were of a free RSL mid week level and the piano player in Crooners bar was given the nick name by a few passengers of "the Screecher" which speaks for itself and the guitar soloist had to have the "echo" of the vocal microphone turned up to cover the quality of his voice (the same way they do it at karaoke) except for the band "The Drop" which we felt were very good, the entertainment was a low standard. There is no night club and the bands play in the Piazza area, so it’s like dancing in a Westfield mall, later the DJ plays in Crooners bar which was the VIP casino when it was based in Asia, so it has a low ceiling, partitions blocking the view, no real dance floor and bad acoustics, the DJ was told on many occasions to turn the volume down by his superiors. CABIN We had an inside cabin and thought it was the best cabin of that type we have ever had, the beds were awesome and we always had a good night’s sleep (the pillows were soft which my wife loved but I was not so keen on), there was a large screen TV with movies on demand, which was great for a long cruise, everything was clean and kept that way by our cabin steward, when we arrived 2 draws had their runners broken but they fixed it within a couple of hours when we reported it. SHORE EXCURSIONS We only did 2 of these the first was in Busan where the guide took us a different route which turned out to be harder for the older people and some could not make it all the way to the Temple, on the way back I left the group and followed the original route which was more scenic and would have been less strenuous for the group as the steps were in small groups and low level, when we were asked which way we wanted to go there were only 2 responses, 1 for each way so the guide made the decision. The second tour was in Nha Trang, the guide could hardly speak English (not like the ship told us) and spoke at such a low level that if you were not in the front 2 rows (as the majority of us were) you could not here or understand anything, at each stop we were told "the attraction is up there be back in 20mins etc" and left to do our own self guided tour, at one stop he lost 6 people due to bad instructions and we had to wait for 30 mins while he went off to find them. In Hong Kong and Singapore we did our own thing and got the Hop on Hop off Bus and had a much better experience. SUMMARY We went on board with high expectations created by the Princess marketing and were very disappointed with what we received, we had intentions of purchasing a future cruise deposit for a 31 day Mediterranean cruise next year on the Emerald Princess but after what we experienced on this cruise we did not get one and if this is an example of the new offering from Princess, we are unsure if we will sail with them again, surely on their newest and biggest ship which has been sailing for over 12 months they should have had time to get it right. Nice ship designed for the Asian market but I don’t think it will suit the Western market without some major adjustments to the bar and entertainment areas as well as a major improvement to the food and quality of entertainment. Read Less
2 Helpful Votes
Sail Date: August 2018
Where do I start Firstly the embarkment in Shanghai was terrible. Waiting for up to 3-4 hours This Cruise was for the older clientele Average age was around the 75 plus It was like being in a nursing home. Lots of mobility ... Read More
Where do I start Firstly the embarkment in Shanghai was terrible. Waiting for up to 3-4 hours This Cruise was for the older clientele Average age was around the 75 plus It was like being in a nursing home. Lots of mobility scooters, walking frames, wheelchairs. Most of the time you could never get a lift So the easy option was to walk the stairs. Being on the 15 deck. It was hard to work up all the stairs as hubby had recently had a knee replacement. Deck 15 Oh boy how if Id have known I would never have booked this deck Staff moving furniture at midnight for an hour or so Then again at 5am. After 3 days we complained It did eas off a little but not completely. So no sleep in for us Food Was not the best it seemed what was in the restaurants on an evening got recycled In the food buffet the following day It was some time like eating a pub lunch in the buffet The symphony restaurant was great apart from one of the waiters dropping lemon butter down my formal gown Hence I never made a fuss about this. Entertainment What can I say You had to get to the shows 1hour early to get a seat With many still saving seats Even though they were told not to save. Some of the shows were pretty average. Deck 16 Movie under the stars Hardly anyone went to the 10pm movie. So why show the same one twice in one evening. Same trivia on the big screen was the same over and over. Elton John tribute was on 3 time So princess get your act together otherwise you will lose a lot of your up and coming cruisers Read Less
2 Helpful Votes
Sail Date: August 2018
SHIP: We chose this cruise as we had not visited any of the destinations previously, save for Brisbane where we remained on board. The ship is indeed a large vessel, but that's the way its going these days. The crew had been used ... Read More
SHIP: We chose this cruise as we had not visited any of the destinations previously, save for Brisbane where we remained on board. The ship is indeed a large vessel, but that's the way its going these days. The crew had been used to servicing Asian customers who generally have a different cultural expectation to that of westerners. There were approximately 2700 Aussies on board with the next group being Americans numbering only approximately 90. I think the crew did a magnificent job accommodating and adapting to the expectations of the Aussie passengers, although it did take a few days. There were many complainers on board that we noticed, but hey as other reviewers of other vessels say, look for the positives and not the negatives. CABIN: We booked M130 a deluxe balcony cabin. This was well appointed, tho a little smaller than the equivalent on Pacific Pearl. Standard features, Large comfy bed and couch with a smallish balcony containing two chairs and a small table. Our cabin Steward was attentive and friendly and provided for all our requests. DINING: We chose anytime dining and the "World Fresh Marketplace" provided a wide and varied choice for all meals. A favorite being the bakery which had a large selection of cakes and sweets to follow your meals with. The other dining choices including Crown Grill and Harmony Chinese were of a great standard and ample food was served at our 2 sittings for each of these. We did not try LaMer simply because we are not fond of French cuisine. The other eateries including Alfredo's Pizzeria and the Burger Bar and International cafe were also of a high standard serving a variety of choices. ENTERTAINMENT & ACTIVITIES: We found the entertainment on-board to be of a high standard. The shows in the main theatre were great. We did not like the american entertainer (pianist) in the crooners bar as she did not know the words to songs she was playing, and repeated the same performance for all 22 nights we were aboard. Also if we wanted karaoke we would have gone else where. Using passengers to supplement her inabilities did not go down well with not only us but others we were sitting near. One of the older american passengers ,named Francine, she used managed to racially slur the whole Asian population and this was inappropriate. Hopefully she will not be aboard any future cruises we undertake. Overall, however, the entertainment standard was high and varied enough to provide a choice every night for the whole 22 night cruise. SERVICE: The crew were impeccable in their willingness to be best with their service. Particularly we would like to mention Nenad in the International Cafe and Sascha in the gift shop. These two gentlemen went out of there way to accommodate requests and help us with purchases on board. All of the crew and hotel staff were friendly and courteous when we needed assistance. A big thanks to the medical staff on board who assisted us with an injury we sustained on the tender transfer into NhaTrang. PORTS & EXCURSIONS: This trip we only took Princess Shore Excursions and we found these to be interesting and informative. Only one tender transfer was required at NhaTrang and although it was hot and humid we managed this without major hiccup. We thoroughly enjoyed this cruise, and yes we were aware of issues at boarding in Shanghai, however this is something the Chinese authorities need to address and Princess need to keep abreast of. We heard many passengers complaining about things that to us seemed insignificant, so again I say look for the positives people not the negatives. If that's what you set out to do you are bound to have a crap holiday. We on the other hand enjoyed ourselves thoroughly and would sail again on this class of vessel if the itinerary appealed to us. Read Less
6 Helpful Votes
Sail Date: August 2018
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No ... Read More
We have sailed on the Royal and loved it. We knew Majestic was different as designed for a Chinese market but did not expect how little was avaliable. The Piasa has 3 bars,most closed at 2200. There is no Wheelhouse bar. No casino bar. No Vista Lounge bar. Crooners is a converted high rollers bar which is a thoroughfare from the theatre and had a high screen running through the middle which stopped people seeing the piano. No dance floor. 3 pool bars. Trivia was in Princess live for the first week then moved to Vista. Table service was very slow as crew had to get drinks from the Crown Grill bar. Bingo was an after thought and the first games were a disaster. 1 production show per week. No Night Club. The only dance floor was the Piasa. International cafe is great for a snack and Vines for a drink. The paid French restaurant was a thoroughfare so people walked through as you dined. There was a band who were fantastic who played in various venues including the pool. Varied artists playing piano, singing and violins. Princess staples. Nightlife was centred in the converted Crooners with the fabulous Tonya on piano until 12pm then DJ Chris. Dancing on carpet was a pain. On average the bar closed around 1am. Sanctuary has also been removed and is a public area but get there early as seats are taken early. For those of you who smoke the choice was an uncovered area on 17 which for most of the time was either to hot or a wind tunnel. The other on 7 was semi protected but no chairs. The deck chairs wooden tables were the only seating. Chairs were brought in a week into the cruise. They also opened another area on 17 with tables and chairs plus ashtrays. If you cruise with Princess you are used to multable areas to gather, drink and dance. Majestic has removed most of these. 22 days became very long. If you only want to sit, read this ship is for you. If like me you like to dance this ships not for you. We did have fun and met some amazing people and as bars and entertainment was limited we made our own fun. There is one redeeming feature of Majestic and that was the crew. As the realisation of the many missing Princess staples became apparent and many passengers became disheartened the crew made all attempts to raise the spirit of the ship. We named the ship the Majestic guinea pig as management juggled areas, venues limited as they were and entertainment to try to offer a come back new experience. The load was mainly Australian and as such we like to party. This is not a party ship. Again I cannot fault the crew. Read Less
4 Helpful Votes
Sail Date: August 2018
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, ... Read More
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, lifts not working, no shore tours offered for people in wheelchairs. For example I was unable to call a lift as the garbage bins are put directly under the lift call buttons so I either kick the bin out of the way to press the button or waited for someone else to do it for me. I mentioned my issue to a senior maintenance officer who assured me that he would pass on my issue. But each time the bins were moved away from the lifts the cleaners would put them back. As the corridors were continually blocked with housekeep trolley there was only 1 bank of lifts I could get to. For the whole cruise one of these 4 lifts was out of service and on one occasion all the lifts were out of order for an hour stranding me. There is only one accessible public toilet with an automatic door on level 17. all the rest have extremely heavy manual doors I had no chance of opening them myself and needed someone to do it for me. The vista lounge is so packed with large chairs that I had extreme difficulty moving around the room to find a place to park my chair to see a show. There are only 4 accessible seats in the theatre and unless you get there an hour before the show you have no chance of getting somewhere to watch a show. Generally the food quality and variety was poor to very poor. 80% of the menu was seafood based and as I really don't eat a lot of seafood the choices where limited. Each night there was one red meat dish on the fine dining menu and even though the description and title of the dish was different what was delivered was meat cooked the same way. My waiter was unable to provide any further information about the menu than what was written on the menu. They also refused any additions or substitutions like adding more gravy or sauce. Each night we had a bread roll for each person dining and always one butter less than the number of bread rolls. After asking 3 nights in a row for more butter you would think that the waiter would get the message and have more butters on the table I think it was night 18 or 19 when we had enough butter. Pre dinner drinks often arrived with our main meal or desert. There was one night where our fellow passengers when round with pepper mill (as our waiter continually did not offer the pepper mill) and the waiter reprimanded the fellow passenger for doing his job that he had neglected. The embarkation process in Shanghai was a nightmare taking more than 3.5 hours in the extreme heat. people throwing up due to heat stroke, VERY long snaking queues and people absolutely everywhere blocking paths and corridors. There is no one deck on Majestic princess that you can walk around on the entire ship. There is no walking track on this ship. the only place you can look out the front of the ship is the Hollywood pool room through glass which is not very good if it is dark outside as all you get is internal reflections. The "runway of flares" everyone saw on the TV news was not visible from the ship. Princess could not assist with any on shore activities for people in wheelchairs or mobility issues. There big offering in ports where the ship dock a considerable way from any "town" and they offered a coach "shuttle" into "town" for $20. not accessible to me. When asking staff for information on a port they were unable to assist or at best contradict each other. I got better information once I left the ship. I would seriously think about travelling on princess again after this experience. My wife is an Elite captain circle member and she is of the same mind. Read Less
4 Helpful Votes
Sail Date: August 2018
Have cruised with Princess many times and always had a great time. This new ship was built for the Chinese market at it shows. Poorly staffed, beds too hard, boarding process in Shanghai was abysmal. It did improve as the cruise ... Read More
Have cruised with Princess many times and always had a great time. This new ship was built for the Chinese market at it shows. Poorly staffed, beds too hard, boarding process in Shanghai was abysmal. It did improve as the cruise progressed, but was a really bad start. I would not take Children on a Princess Cruise, average age of passengers is in their 80's. Way too many zimmer frames and wheel chairs and heart attacks and diversions for medical evacuations. That said, the cabin was good, although the mattress was way too hard and was not up to the standard of the promoted Princess Luxury mattress. Dining was fine food was wonderful, not enough staff in the first couple of days. Entertainment was average with only 3 production shows for the entire 22 days. Would I cruise again, yes, with Princess - not sure. They will need to reduce the number of old people first. Read Less
9 Helpful Votes
Sail Date: August 2018
I have been cruising for more than twenty years with nine cruise lines. I'm at Elite level in Princess Captain's Circle. After some years away from Princess we joined four friends to board in Shanghai for a return cruise to ... Read More
I have been cruising for more than twenty years with nine cruise lines. I'm at Elite level in Princess Captain's Circle. After some years away from Princess we joined four friends to board in Shanghai for a return cruise to Australia, celebrating two birthdays and an anniversary. I understand some adverse weather conditions led to the ship's late docking in Shanghai, which caused a queue to shuffle for two hours in the heat, though under cover. On board we found a well-appointed mini suite, the best yet found on Princess. We had a large bathroom with big square, modern basin, ideal for washing small things and a full-sized bath. The walk-in wardrobe was spacious and for the first time ever, had enough coat hangers. Extra space in the stateroom gave it a large feel, though it had the tiniest balcony I've ever seen on a ship. There was just room to sit on a chair without having knees against the glass surround. The ship is badly designed in several areas. Inside is almost completely enclosed with only occasional small windows to the sea view. The largest view to the sea is from the watch concession and that's to the starboard side only.There is no observation/panorama lounge fore or aft and the ship's wake can only be seen from an exposed, small Wake View Bar on deck 16. Our eastern itinerary prohibited enjoyable sail-aways there due to the heat and wind. It is also noisy due to the large number of passengers. We passed on pre-dinner drinks in the confines of dim inside bars. Our early arrival to a flare-decorated Sydney harbour could only be watched from private side balconies simultaneous with the ship's TV webcam, a shame. Do not go to La Mer restaurant, for which there is a cover charge. It's badly sited inside the central atrium with no buffer against constant loud live music from below. A celebration dinner there was ruined by the noise. Food was not special and it was inconvenient for us to ask for the regular wine list instead of the offered French list. Harmony Asian was terrific - twice - and Crown Grill, also twice, was the same. Both have cover charges and are good value. Our Allegra wait staff was good, though wine was a problem and our traditional dining room began to run short on day 11 of the 22-day cruise. White wine was down to a choice of three at day 16. The ship, despite its size and featured dining, has no sommelier - astounding. Menus are basic and only one of four formal nights featured special dishes. Food is only of average quality and frequently cool. Limited lounge areas were permanently occupied by the usual sunlounge-hugger style passengers and were in short supply due to the crowds. Be ready to queue, queue and queue. This is a big, basic ship. There is no décor to speak of and it feels rather like a floating barn. No more big-ship cruising for me. Read Less
3 Helpful Votes
Sail Date: August 2018
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of ... Read More
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of standing in the heat before we boarded. We were lucky, others told us it took 4-5 hours, they did nothing to assist the elderly or people with walkers. One passenger collapsed and was taken away by ambulance! The ship itself is beautiful, but even though it has many bars, most of them only seat about 20 people, and some of these seats were taken by people reading books or knitting. There is no nightclub, so most of the dancing is done in the Atrium with limited floor space. The food was very average, we did anytime dining, so ate in the restaurant most days. The food often didn't match the description, one night I ordered Fillet Mignon and got beef kebabs! I did query this with the waiter and was assured it was Fillet Mignon. It seemed no effort was being put into our meals until we reached Brisbane where some Travel agents got on and then suddenly we had the best meal of the entire cruise. I don't think this was a coincidence and most people felt the same. The Market place was very confusing and the food very repetitive, until again after Brisbane, they had an amazing spread of food. The great production shows we were promised consisted of 1 brilliant show and 2 average shows for the whole 3 week cruise. The rest of the entertainment was mostly B grade, again it felt like this was a relocation cruise, so little effort was put in to give us great entertainment. We ate at the Bar and Grill, which was and extra charge, and was very dissappointed. We asked for a pepper sauce or mushroom sauce to go with our steaks and was told there wasn't any, just a very watery jus. There was a selection of sides to choose from, but the waiter said he would bring us all of them. He didn't bring the jacket potatoes and when we asked for them, we got 3 for a table of 4. The Hollywood inside pool area was lovely and we spent most of our time there. The cabin was nice and the beds very comfy. We spoke to many people on the cruise, a lot of them had sailed with Princess before, and they all said how dissappointed they were and it was the worst Princess cruise they had done. Again it felt like little effort was put in because we were relocating, but we won't be sailing with Princess again. Read Less
11 Helpful Votes
Sail Date: August 2018
The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 ... Read More
The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 minutes. People were fainting and the bus from one terminal to the other in Shanghai had luggage in the isle of bus and we had to unload ourselves . I will never cruise with Princess again. Nice ship but nothin to do onboard. No entertain for the younger group. The lounges and seats in Main Theather are so tiny and no where to place your drink. If some one in the middle needs to get out every one has to get out to let one person out. The tenders we were packed in like sardines. The beverage package is over priced for a 15 drink limit and kept being charge for drinks I never had. Always keep checking your account.Never again will I cruise with Princess. Read Less
3 Helpful Votes
Sail Date: August 2018
I chose this ship as it was new, but after cruising on the Royal Princess 2 years ago, which is a beautiful ship, plenty of atmosphere, great menu, happy hour I felt these things were missing on this ship. I hope it adjusts for the Aussie ... Read More
I chose this ship as it was new, but after cruising on the Royal Princess 2 years ago, which is a beautiful ship, plenty of atmosphere, great menu, happy hour I felt these things were missing on this ship. I hope it adjusts for the Aussie market. It would be great to have a ship this size based in Australia.Also there is no walking track, the Royal Princess has an excellent walking and running track. The Majestic Princess could improve the atmosphere on the ship, more activities like shows in the attrium to make more lively. Improve the menu and stock up better with Aussie wines. Also the cost of bottled water seems to have doubled. Hopefully the reviews for this ship will improve and I will enjoy another cruise from Australia in the near future. The ship is so big that it is very smooth on the ocean, hardly know where sailing. The Vista lounge was always hard to find a seat as to many bulky seats that take up extra room. The Crooners bar could do with the glass panels removed as its used as a piano bar and it would be great to see the talented singer/pianist. The show dancers only put on a show in the theatre 3 times in 3 weeks., it would have been nice if they had a few more shows. The show band were excellent and seem to perform every day. The dining room staff were always friendly but the menu wasn't as good as other Princess ships. A lot of bottles of wine ran out half way through the cruise as well. The shore excursions were good, and no problem with the tender for 1 port. As for the embarkation in Shanghai, it would have to improve as left a lot of people to fend for themselves with heavy suitcase in the heat of the day for hours, not a pleasant experience before a cruise. Our cabin was good as we had a mini suite, so very comfortable and our cabin stewart was very good and friendly. Read Less
Sail Date: August 2018
This cruise was its initial cruise from Shanghai to Sydney via Korea, Hong Kong, Nha Trang, Saigon, Singapore, Darwin, Brisbane to Sydney. As an experienced Princess cruiser I was very disappointed at the start, but over 22 days the ... Read More
This cruise was its initial cruise from Shanghai to Sydney via Korea, Hong Kong, Nha Trang, Saigon, Singapore, Darwin, Brisbane to Sydney. As an experienced Princess cruiser I was very disappointed at the start, but over 22 days the service improved markedly. Primarily, the problem was the lack of experienced waiters and chefs, and inadequate numbers of staff overall. The ship had been crewed by many Chinese and they left the ship in Shanghai to be replaced by a very large number of inexperienced staff. The situation improved when more staff were loaded in Singapore. The food was very disappointing as it rarely matched the menu. Too often the food was poorly cooked or sometimes not cooked at all! I had never experienced a dining room on Princess where at times there were no supervisors present and no waiters - they were all out the back trying to find meals. I wrote an extensive report on our experiences as the voyage progressed which was passed to Princess at the completion of the voyage. I hope they read my comments (and that of many others who also submitted reports) and have made significant improvements. The cabins (mini suite) were OK but smaller than normal. The cabin staff were excellent, always courteous and helpful. I wrote much more on our experiences but readers can get the idea. I expect Majestic Princess will improve on all its Pacific voyages. Overall the voyage was pleasant but not up to the standard of Princess. Read Less
5 Helpful Votes
Sail Date: August 2018
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the ... Read More
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the older passengers. Food was very average with same choices in the buffet every day - very little change to the menu. Bar / waiting staff and stateroom attendants were fantastic which was a positive! The theatres weren`t big enough to accommodate the number of people wanting to watch the shows with many having to stand. The ports of call were good. The embarkation process in Shanghai was the worst we have experienced with lack of communication from Princess and terminal staff as to why passengers were waiting out in the searing heat for over 3 hours. Disembarkation in Sydney was the best - lots of ground staff who were friendly and willing to assist Read Less
10 Helpful Votes
Sail Date: February 2018
Far east cruise Feb-Mar '18 from Shanghai to Singapore. Our first time with Princess. I liked the ship and we had a good holiday, but the overall experience was not good enough to say that we will definitely sail with them again. ... Read More
Far east cruise Feb-Mar '18 from Shanghai to Singapore. Our first time with Princess. I liked the ship and we had a good holiday, but the overall experience was not good enough to say that we will definitely sail with them again. For us it is usually the itinerary that entices us, and certainly is never based on cruise line loyalty, as we have yet to see this returned by any company. Good and standard obstructed balcony cabin layout E607 on deck 8 (pictures attached as I hope these will help others considering choosing this category) and, being quite a new ship, all amenities worked well, though my wife reported that there were almost always cubicles out of action in the public ladies toilets. Anytime dining works for us though we found the dining room menu's and food quality quite poor, especially beef/steaks were very tough. We never use the buffet except for getting an occasional snack to eat elsewhere, though positively we thought the quality here was better than other cruise lines. We ate twice in the steak speciality restaurant, first visit was very good, second not so good as waiter poorly trained, scallop starter (a mousse not a real scallop - penny pinching!) was disgusting in taste and consistency and the side dishes were cold so had to be sent back, which is very poor on a night when not busy. Very positive that the pizza restaurant and room service were not chargeable and the quality of both was good. Also, the coffee (payable) at the international cafe in the atrium was very good and with an egg and bacon muffin or danish made for an easy and relaxing breakfast option which we used often. Bar prices are average, not as expensive as Royal Caribbean but not as good value as P&O, however, the cocktails (approx $8'ish) were not dressed very much and were often quite dull, not living up to the menu description. When the barman asked my wife if the cocktail was good and she said it was not a great choice he was happy to swap it at no extra cost. Daytime entertainment was not extensive, but the trivia's were good. Theatre entertainment was mostly good, though surprised that the company dance troupe were not used more. Duke, the cruise director and his assistant Abi, worked very hard throughout the cruise. Although the enrichment lecturer (Neil McShane Oz outback PC) was not a natural speaker I enjoyed his talks. Annoying that Princess do not publish that they run shuttles in many ports (clearly do not want to impact on excursion sales, exorbitantly priced as usual). $20pp in Busan and Hakata was a total rip off, as the journey was very short, and we heard some customers who complained were given a refund. We preferred to use public transport (despite getting on the right bus but in the wrong direction in Busan!) except in Thailand where we did pay the $20 each for the 40 minute shuttle to Pattaya. It is also worth mentioning that immigration in all ports, as well as embarkation in Shanghai and disembarkation in Singapore, was very well handled in the background reducing delays. Princess deserve credit here. Overall, and as said, it was an enjoyable cruise and a memorable holiday. If Princess keep focusing on good agenda's then we will likely be back but they did not offer enough to win our loyalty. Oh lastly, we had a good laugh at a British lady we had seen many times walking fine around the ship suddenly walking with a walking stick to justify early boarding on the flight back before the masses. You know who you are!! Read Less
5 Helpful Votes
Sail Date: February 2018
The ship was good, the people lovely, itinerary varied and interesting, food excellent and entertainment entertaining! We have travelled with several companies but to date, Princess is the best operator. The overall experience with the ... Read More
The ship was good, the people lovely, itinerary varied and interesting, food excellent and entertainment entertaining! We have travelled with several companies but to date, Princess is the best operator. The overall experience with the quality of the service, the ship, the entertainment and the food exceeds Princess's competitors and I would personally favour Princess in the cruise line-up. Give them a try and you won't regret it. We also tried the leisure facilities. The pool was lovely and warm and the gym well equipped. The spa was excellent and the masseuses were knowledgeable in their work - a very nice celebratory treat! The excursions were well planned and they all went smoothly and without delays. In addition each port visit was conducted efficiently and quickly. Visiting Asia is highly recommended and this particular cruise very interesting and informative - getting to see Japan, South Korea, Hong Kong, Vietnam and Thailand! Read Less
7 Helpful Votes
Sail Date: February 2018
We chose this cruise because of it itinerary, which we really liked. Embarkation and Disembarkation were very smooth. First time ever that our room was available when we were aboard. Their handling of immigration and customs was handled ... Read More
We chose this cruise because of it itinerary, which we really liked. Embarkation and Disembarkation were very smooth. First time ever that our room was available when we were aboard. Their handling of immigration and customs was handled very well. Our cabin B 736 was great. Aft of ship overlooking the stern. Extra large balcony, We had been upgraded from lowest catagory to deluxe. The ship was really pretty nice. As usual with any ship, never enough deck chairs. The common area was beautiful. The dining was challenging at best. I do not feel it was up to what we experienced on our last Princess cruise in 2015. Not much choice and the quality was not there. Have gone from a 3 course menu to a 2 course. They repeated the menu after 7 days.The buffet was almost the same food everyday. Service in the buffet and dining room was not up to par. Slow. Same can be said of the lounges, maybe a little short staffed. The entertainment was ok, the cruise entertainers were very good, but the brought on entertainers were not all that good. The shops for the most part were high end designer shops. We ignored the shopping. Usually do anyway. The cruise port speaker was ok, but he spent too much time on things that we would not experience or need to know for the short time in port. Could have spent more time on what to expect on the dock and local transportation and shuttles , etc for those not going on organized tours. We did not make use of the ships shore excursions as they were too expensive, We had arranged smaller tours with others thru the room call on Cruise Critic. Other than the lounges and dinning areas any other service was very good. Overall it was good cruise, but sort of felt that it was thrown together for these cruises. Read Less
14 Helpful Votes
Sail Date: February 2018
The embarkation process wasn't too bad, as we are platinum we had priority boarding, and although we had a later scheduled time to get on, for some reason no one had gotten on by the time we arrived, but they opened it up soon after ... Read More
The embarkation process wasn't too bad, as we are platinum we had priority boarding, and although we had a later scheduled time to get on, for some reason no one had gotten on by the time we arrived, but they opened it up soon after that and we got on in reasonable time. Its interesting to note that the platinum treatment is only for the first gate, once you are in the hall for immigration, there is no special treatment and you join the long queue, but it didn't bother us to wait. The boat is beautiful, its still lovely and new and fresh and very very big. You don't get to avoid doing a lot of walking on this boat. We had a mini suite and we weren't disappointed, it was lovely and roomy and well maintained. This was the first time in months the ship was opened up to the non Chinese market, so the staff onboard seemed happy to be having a change, particularly with it being a 14 day cruise, as the Chinese ones are only 4 days at a time. We had the traditional dining in Concerto restaurant which was very nicely laid out, we had table 369 which was in the middle area, and our waiter was always good and attentive. Mixed reviews about the food though, some was very good and some was just horrid, I'm not sure what beef they were using but I didn't have one beef dish that tasted nice. Sadly I'm not a seafood eater, so it meant my choices were often limited. The pizza restaurant Alfredos was very good though, ate there a couple of times and the pizzas were lovely. We didn't eat at any of the specialty restaurants as the menus didn't appeal to us, so I can't comment on them, they never looked busy though. I'm not sure why, but they didn't do the English pub in the Crown Grill for lunch on sea days, which was a shame as we usually enjoy that. As expected the buffet area is a nightmare, ventured up a couple of times to get breakfast items but other than that we avoided the place, the issue isn't the food but other passengers. The Hollywood Conservatory was a nice addition to the boat, although there isn't really enough seating there as people tend to get their early put their gear on seats and come and go as they please during the day, so we never got to enjoy relaxing on a lounge there. People seemed to be using it as a place to sleep during the day as there was a lot of snoring going on from the couches, perhaps they didn't like their luxury Princess bed to sleep in, I don't quite understand people wanting to do public sleeping. We were very disappointed that there were no happy hours, in the past we have enjoyed having an afternoon cocktail during happy hour, we went to the Platinum/Elite members afternoon nibbles on some days and they would have a special of the day, which we tried a few times but they were pretty awful to be honest, not our sort of cocktail. The other issue was that there was a problem with the billing of them and we were told it would be corrected by the end of the cruise, they did change a couple but the rest they didn't and I couldn't be bothered following up for the sake of a few dollars. Overall the cocktails on the boat were a total let down. We think perhaps the bar staff have been told to reduce the amount of alcohol in the cocktails and to substitute with sugar syrup as they were overly sweet, to the point of being undrinkable. I watched some being made and no measures were used, but a quick tip in of the alcohol followed by a big swig of the sugary mixers and huge amounts of ice. So pretty early on we just stopped having cocktails. Another issue I didn't like was that they encouraged people to book shuttles at Hakata and Busan. In Hakata there wasn't a free shuttle offered, but it was a short walk to the public bus which was a fraction of the cost they were charging, however, in Busan a free shuttle was provided as well, and those of using the free shuttle actually had better service than those who used the paid service. We were provided with maps and information, nothing was provided to those on the paid shuttle and we all ended up at the same place. It just came across as a money grab by Princess cruises and a lot of people were upset about it. On the most part the entertainment was good, they had some good acts come onboard. The first show done by the dancers was amazing, but this was the last one for that contract group of dancers, and the first show by the new dancers had a lot of timing issues, and just overall seemed to lack the magic of the first one. We didn't go to the last show which was Russian acrobats, I particularly don't like acrobat shows and by then I was very sick with a sinus infection so wasn't really leaving the room. The doctor onboard was good with giving me antibiotics, spray and cough medicine so I could at least be ready for my flight home from Singapore. My recommendations for the ports: Shanghai - we had a few days here before hopping on the boat and we had a lovely time, we took a tour via Viator to a water village and really enjoyed it. Hakata - we walked to the public bus, we hopped on the bus and hopped off at a temple and had a look around then walked to the Canal Shops, this was a nice little shopping area, we then continued walking down to the main part of town and caught the public bus back. Busan - we took the free shuttle to downtown, once there we logged onto Dynamic Busan free wifi, I had already worked out what I wanted to see, which was to go on the Busan Air Cruise gondola, so we took the public bus and walked down to the beach. The beach was really beautiful and had a lovely walkway, but the gondola wasn't working that day, but we certainly weren't disappointed with what we saw anyway. Next was Gamcheon Village, this is an amazing colourful village and you purchase a map at the entrance and walk all the way around to see many different sights and cultural items. It was very enjoyable and was not offered as a tour on the boat which was a shame as I think a lot of people would enjoy going there. We did find it hard with the language barrier, there was no understanding of us by people, however, thanks to the free wifi I was able to show them on the phone where I wanted to go and they understood, taxi is very cheap there. Hong Kong - again a free shuttle was offered to a local train station, but the line was long, and there is a public bus that does the same thing from the entrance for $6HKD each ($1AUD), so we took that. We have been to Hong Kong many times so we just visited a park, one of our favourite restaurants and a pint of cider at an Irish pub, doesn't get much better than that. It was an extremely smoggy day, so not a good day for sightseeing anyway. Ho Chi Minh City - Here we took a princess tour to the Mekong Delta, the port is a long way from town, so we spent more than half of the tour in travel time there and back, but we did enjoy learning from our guide, who was very proud of Vietnam. I wasn't about to risk eating anything that I don't know how its been prepared, so that was a bit awkward as I think they feel bad if people won't eat, but I genuinely can't risk getting sick with my fickle stomach. We went on a sampan ride and a paddle boat ride, all of which was an interesting experience. Bangkog - again you are a very long way from town, so again, for 5 hours of bus rides, we got about 4 hours to see some sights. We were lucky that our friend lives in Bangkok so he was there to great us and show us around some temples and the Grand Palace, it was very hot and humid there, which wasn't great as I had a sinus infection by then. Our bus was pulled over on the return journey as apparently the policeman had a 'complaint' about how fast the driver was going, but a quick check of the driver and guide's wallet seemed to make the complaint go away. Read Less
11 Helpful Votes
Sail Date: February 2018
We are seasoned cruisers, we chose the Grand Asian Cruise on Majestic Princess for the itinerary. We pre-booked a year in advance and was a 'bucket list' cruise for us. Arriving in Shanghai and our pre-cruise stay and ... Read More
We are seasoned cruisers, we chose the Grand Asian Cruise on Majestic Princess for the itinerary. We pre-booked a year in advance and was a 'bucket list' cruise for us. Arriving in Shanghai and our pre-cruise stay and excursions were wonderful (not part of Princess). Once we got to PuDong Cruise Terminal the nightmare started. We arrived about noon, we were in a mini-suite (which we found gets you nothing, no perks). We stood in line for hours, being told it was Chinese Customs authorities and not Princess, completely a mess and no apologies for the wait. 1st they would only take the LARGE suitcase, so any other smaller bag you had to haul through the lines with you. People on walkers and canes and had a extreme difficult time, with no help. Wheelchair people were whisked to front of the line. Once that nightmare was over, we got to our room. Shockingly the bags were waiting for us. No Champagne that I ordered, no flowers that I ordered, the water (which I found out only 1 day before you had to buy and could only do so prior to boarding!!) wasn't there either. When speaking with the room steward, everything we asked, we had to call someone else to help us. No robes in the room, no choice of pillows (Celebrity spoils us I guess). Everything was a hassle. The Wi-Fi we paid for was unlimited, yet when we got on board, they changed the payment policy so you had to buy MB's. I did that, every time I tried to get on, it wouldn't work. I needed to keep up with my work emails, I spent an hour deleting one day, they were ALL back the next. I complained and complained to Internet Manager who acted young, uncaring and not willing to help. Finally with a lot of hassle I got 80% of money back, 20% use was just trying to get on!!! But they were unwilling to refund. The evening shows were 'ok'. But the hassle trying to get a set. Most of the ship were Asian people 60-70%. They would save many seats, we could never find a seat. We had to go 30 to 45 min early to just get a set. People were standing in the aisles everywhere I have vision problems, and could never get up close enough to watch. We could not stay up late to go to 2nd show, because of early am excursions. The elevators were few and always some out of order. When the doors opened there was never any room. The Asians however would push and shove their way on no matter what and the Aussies, Brits and Americans were all left standing with our jaws open. The excursions were mediocre at best. The way Princess handles, is put all people in the theater like cattle and file them all out by color, then once outside it's every person for themselves to try and find your bus. We unfortunately had 2 different Captains, one left to have a baby. But the daily briefings were so dry and useless... Every time I went to customer service, they either could not help me resolve, or I was in the wrong place. There was NEVER any true customer service.\ The food was just OK. Even going to specialty restaurants didn't improve the eating experience. By the end of the cruise, we were trying multiple dishes and eating very little. We have traveled on multiple different cruise lines, I was unhappy with the first Mexico trip on Princess, and now foolishly took another one. I will NEVER EVER take Princess again. You are not treated with respect, you are treated as cattle. Not individuals. I will no longer take large ships,...pay more take less cruises, but go on a smaller ship!!! Viking River Cruises was so different and we thoroughly enjoyed the experience. All we remember from Asia is the heat, humidity, crowds, pushing, shoving. Never got to the pool, never a deck chair available... Total Disaster, Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.4
Public Rooms 4.0 3.6
Fitness Recreation 4.5 3.5
Family 4.0 3.5
Enrichment 3.0 3.1
Service 4.5 4.0
Value For Money 4.0 3.3

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