I was rally looking forward to this cruise from shanghai to Vancouver . Meant to be the trip of a lifetime. Our trip started really well with a good flight to Shanghai and two lovely days there in agood hotel. But the cruise started really ... Read More
I was rally looking forward to this cruise from shanghai to Vancouver . Meant to be the trip of a lifetime. Our trip started really well with a good flight to Shanghai and two lovely days there in agood hotel. But the cruise started really badly with a 2 1/2 hour wait to get on board the ship after half an hour through customs. So many people crowded in a very stuffy passage with no air or water or explanation as to why we were delayed so long. Our cabin was fine, we had no complaints there,except thatI had to put a blanket on the metal corner of the bed so that I didn't bang myself each time I passed by. The first night in the main dining room was chaotic, but the staff did their best. Food was mediocre. This was repeated at breakfast. The service was very slow. It took them half and hour to bring milk for the cereal! And three attempts to make a soft boiled egg!
The lectures were quite good, but one of the speakers had such a monotonous voice, it was hard to stay to listen to her.
Nori virus was rampant. As the cruise progressed we where subjected to more and more restrictions, but no more staff to cope. Plenty of gel to wash our hands, but no extra staff to serve a cup of tea.
Being vegetarian was also a problem. Very little choice and they had no notion that a spoon that had been used for bacon or chicken could then be used to serve salad without being washed first!
As the cruise progressed they ran out of basics like bananas, avocado, fresh fruit. No first class.
We booked Celebrity was we were highly recommended by friends.
This cruise we could not recommend.
Our complaints resulted in a small discount off a future cruise with Celebrity, with no real apology.
Would you go with them again?