21 Seward Holland America Westerdam Cruise Reviews

I selected this for the land tour as we had never been to inland Alaska. Was what I had hoped for. Weather excellent for land, but some rain on cruise. Included Excursions , especially Denali bus and train to Anchorage were spectacular. ... Read More
I selected this for the land tour as we had never been to inland Alaska. Was what I had hoped for. Weather excellent for land, but some rain on cruise. Included Excursions , especially Denali bus and train to Anchorage were spectacular. The road in Denali is fast falling away, so may not be available for too long. Saw moose, bears, caribou, sheep. Accommodations were as expected, lodges fine, Anchorage hotel a little older and tired. Holland America’s logistics are excellent, including meeting our plane at 2:30 am. Luggage always where it was supposed to be. Check in was 5 minutes. Ship looks in excellent condition, and food excellent. A real upgrade since our last HAL cruise in 2014 when we found it stodgy. Entertainment good but could benefit from more choices like a piano bar or dance band in the pre dinner hour. Excursions, as always, over priced. Do at least one boat trip and one glacier. The Kenai Fjord was great with all the expected birds and animals. I left HAL after many of their cruises, feeling they were stuck in the past. After this successful trip, I will be back. Read Less
Sail Date September 2019
This was our first cruise--and we chose it based largely on reviews here and on other sites which gave it high marks for food. We beg to differ. Among the low-lights: burned omelets, over-cooked fish, under-cooked pasta, laughably bad ... Read More
This was our first cruise--and we chose it based largely on reviews here and on other sites which gave it high marks for food. We beg to differ. Among the low-lights: burned omelets, over-cooked fish, under-cooked pasta, laughably bad fried chicken and pathetic attempts at caesar salad. In fairness--the desserts on board were fabulous--but the only truly good meal we enjoyed came during an on-shore visit to a non-affiliated restaurant. The food was not the only disappointment. Drinks were exorbitantly priced and the constant badgering to buy jewelry of unknown origin and quality was extremely annoying. Add to that--easily 1/3 of the guests were ill by the end of the cruise--easy to recognize by the hacking and wheezing. Rumors were rife that the on-board medical clinic was charging highly excessive fees for such basic treatments such as Tamiflu--which may well explain the spread of the illness. We felt--and this was echoed by many of our fellow travelers--that Holland America was trying to relieve us of more money at every possible opportunity. If this is typical of cruising--we have done our first and last. Read Less
Sail Date September 2019
I've written another review of our experience on the Volendam from Vancouver to Skagway Alaska. After that cruise we went on a nine-day land tour of the Yukon and Alaska, and at its completion we boarded the Westerdam for the trip ... Read More
I've written another review of our experience on the Volendam from Vancouver to Skagway Alaska. After that cruise we went on a nine-day land tour of the Yukon and Alaska, and at its completion we boarded the Westerdam for the trip back to Vancouver. To be fair, this seven-day cruise was better overall than three days on the Volendam. Our waiter in the main dining room was great, as was our room steward. We still have complaints about the way food is served in the Marketplace (the buffet restaurant), where people are funneled into a single line for all the main dishes. Not efficient at all, especially if someone simply wants a piece of sausage at breakfast. They are forced to wait for everyone else who are selecting their entire meal. Other cruise lines have numerous stations throughout the room so that lines are short or nonexistent. Beyond that, however things went pretty well. Most of the entertainment was fine. Our only real quarrel was with guest services. Without going into a lot of detail, I was trying to get a refund of several gift cards which we did not use on the Volendam. I was told it could be accomplished on this ship, and spent every one of the entire seven days checking in with them to see the status. Everyday they told me things were moving along well, until the last night. I was then told that, unfortunately, there was nothing they could do and that corporate guest services had been notified and would be taking over. I told them I wished they had simply stated that at the beginning so I didn't have to walk the entire length of the ship everyday to get a progress report. Debarking was a simple process, and we went home the next day. The day after arriving my wife mentioned that the amount of our final bill did not match the amount charged to our credit card (it was nearly $200 more!). I immediately phoned Holland America guest services, waited on hold for a half hour, finally gave up and sent them an email. A day later they had not responded to the email, so I phoned again. After waiting 42 minutes (I timed it this time), someone in the finance department answered the call. Upon hearing about the charging discrepancy, she looked at the account record and asked me if we had removed anything from the minibar. I said we had all the drinks removed when we first embarked. She said that apparently what had happened was the room steward had not restocked the refrigerator before the person checking it came through, and we were charged for everything in the minibar! She apologized, and said a credit would be issued for that, as well as our gift cards. However, refunds take 4-6 weeks to process! I was flabbergasted but apparently that's the way it works with Holland America. Left quite a bad taste in our mouths to say the least. Read Less
Sail Date August 2019
We were a group of 3 couples & a travel agent recommended this cruise & itinerary. In addition to the cruise we also booked a 3 day land tour. Our trip didn’t start very well, as we all flew out of Chicago O’hare Airport for ... Read More
We were a group of 3 couples & a travel agent recommended this cruise & itinerary. In addition to the cruise we also booked a 3 day land tour. Our trip didn’t start very well, as we all flew out of Chicago O’hare Airport for the land portion to Anchorage. Our initial departure of 9:35am turned out to be 10:20pm, due to a brief storm early that morning. The delay was awful. We finally arrived at our hotel in Anchorage about 3:30-4am. We had to have our luggage out at 6am with a full day Glass Dome Train Ride to Denali. We were obviously exhausted. The train ride was really nice with dining facilities on the 1st level of each car & reserved seating on the 2nd floor with all Glass Dome to view the beautiful landscape. Unfortunately there was a family of 21 people in our car with about 6 of them children 6-12 years old. They were understandably noisy as kids would be, but it made for a very disturbing ride, especially with how tired we all were. We had breakfast in the dining level which was very good & peaceful. Our waiter suggested taking a walk to the last car where we could be outside looking at the scenery. It was a great suggestion, although we were in the first car & there were 9 cars. We had to traverse up and down two sets of stairways in each car to get back to the 9th car caboose. The reason was each car had their own kitchen so we couldn’t walk straight through. It was interesting to see how peaceful all of the other cars were without the young kids. In hindsight we should have asked if there were 6 seats available in a different car. We finally arrived in Denali where we checked into our room at the Chalet Lodge, which is owned by Holland America. Our luggage was already in our room. I will say Holland America is unbelievably well organized & ALL of their staff on land & sea were outstanding. Always had a welcoming smile even when just passing by. The next day we did the included Denali Tundra Wilderness Tour through Denali National Park in a somewhat modified school bus. Not real comfortable. The tour was about 8 hours. Our driver & tour guide, Steve, was a great driver, especially when going along the edge of the narrow roads way up high. He was very knowledgeable but unfortunately he had no personality. His narrations throughout the tour came across monotonous which made for a very boring day. Others on the bus had the same sentiment. We did stop along the way several times & saw some bears, moose & bald eagles that made the trip somewhat interesting. But it didn’t make up for Steve’s demeanor. He seems like a really nice guy, but he doesn’t have the ability to make a tour like this interesting. It made for a very long day. That night we went to The Music of Denali, combination dinner & show. The all you can eat food was very good but we were rushed & it felt like the food was being thrown at us. The waitstaff also were the actors in the sophomoric music show that followed. It was a fun time & was at extra cost, not included in the land package. In the Denali Chalet Resort there is a small square area that had a restaurant & some shops. There also was outside seating with a guy playing guitar & singing popular songs. It was very relaxing & entertaining to sit outside & listen to his music each night while in Denali.The next day was a full day motor coach ride to Seward where we started the cruise. Our driver/narrator, Mike, was just the opposite of Steve. He kept us engaged with his enthusiasm, knowledge & humor. He made the drive very interesting with several stops along the way. We were fortunate to be in the 30% that were able to see Mt. Denali/McKinley. When we arrived in Seward at the port our embarkation was amazingly smooth & fast. We soon were in our cabin. Our luggage was in our cabin too. We didn’t have to wait for it which was very nice. We soon met our two cabin stewards who were very nice & did a great job always keeping our cabin fresh. We opted for a cabin with a balcony & the other two couples did an ocean view without a balcony We were very glad we did the balcony. It gave us a little extra room to chill out with beautiful views. Unfortunately for our friends their cabins were just below the dining room kitchen which every morning had loud noises of carts rolling above them & often could hear loud banging noise starting at 5-6 every morning. When they complained to Guest Services they were each provided a bottle of wine, hardly reasonable compensation. The next two days we were at Sea, one of which was cruising around Glacier Bay. It was beautiful & relaxing. It was nice having a vantage point from the bow of the ship, which is normally closed to the public. They served pea soup & hot chocolate was also available. We had open seating for the evening dining which did work out & gave us lots of flexibility for our evening dinners. The cuisine overall on the ship I would rate a strong 7, it was very good. One night we ate in the Pinnacle Grill, one of the specialty restaurants. It was excellent. I had a huge order of king crab legs & my wife had a steak. The service & staff on the entire cruise were extremely friendly & welcoming, always with a smile! The entertainment was excellent as well. The band in the BB King Lounge were fantastic as well as the piano players/singers playing dueling pianos. The Lincoln Center had a nice orchestra too. Also every night there was a show in the Main Showroom with a nice variety of talent, singers, comedian, illusionist & more. Very entertaining. We took some excursions, in Haines we went on a Jet-boat Tour. The driver/narrator was egotistical & there wasn’t much wildlife that we saw. Not a great tour. In Juneau we went on a Whale Watching Cruise on a smaller not crowded boat that was excellent. We saw Killer Whales & lots of Pods of Orcas. Great excursion. Afterwards we did a Helicopter to Mendenhall Glacier with Dog Sledding. That was the highlight of the trip. Worth every penny & an amazing experience. Next stop was Ketchikan where we did The Misty Fjords Wilderness Cruise. It was 4.5 hours & unfortunately very boring. The staff was excellent & very safety conscious although the naturist speaking throughout the tour, very nice, was too monotonous sounding & not very interesting to listen to. She had no enthusiasm or engagement with us passengers. Half way out we did see quite a few beautiful waterfalls that were running due to the recent rain. Other than that the tour was really boring. Our last day on the ship was at sea. Our wives all had massages that they seemed to enjoy. Although they were all over pitched on buying their products. Which they didn’t! The next day we arrived in Vancouver & the disembarkation was extremely well organized as was the entire HAL experience, with a very quick exit from the ship as well as through customs. My brother & his wife live in Seattle. They drove up to Vancouver & we spent one night there & then drove back to Seattle with them for two days followed by our flight back to Milwaukee. We had a very memorable trip with lots of laughs, good cuisine & unforgettable excursions. Read Less
Sail Date July 2019
My husband and I have gone on 4 cruises; HAL was the worst. First of all, we embarked in Seward at 6:30 pm. After going through the muster drill, we came back to our room to unpack. The steward knocked on the door and introduced ... Read More
My husband and I have gone on 4 cruises; HAL was the worst. First of all, we embarked in Seward at 6:30 pm. After going through the muster drill, we came back to our room to unpack. The steward knocked on the door and introduced himself. My husband told him that the safe did not work. He said someone would get in touch with us. No one ever did. We wanted to close the drapes to go to bed and they were on a motorized track. We were not shown by the steward how to work anything in our cabin. When I opened our cabin door to look for him, he was NOWHERE to be found and that is how it was the WHOLE week. Our bed was made everyday with replacement bathroom towels as well as turned down service every night; however, he never ONCE knocked on our door to see if we needed anything. It just so happened that I found a crew member on our floor and asked him to come in and show us how to close the drapes. The next morning (1st full day of the cruise), I called Guest Services. I was on hold for ten minutes! And that is how it was the entire week. I was on a Celebrity Cruise with 3,500 people and when I called Guest Services, they answered in a couple of minutes. HAL had 1,980 people. I had to go in person to Guest Services and told them about the problem with the safe and that the steward told us that someone would be calling us and never did. She came with me to the room and said a locksmith would have to fix it and it was fixed by mid-afternoon. We stayed in a signature suite with a veranda on the Upper Veranda deck. The room was very nice EXCEPT the tub was way too high to get in or out of. Thank G-d for the bars or I would have fallen. The food was average. We ate in the dining room for breakfast as well as dinner everyday. We ate at the Lido market for lunch and one breakfast and were disappointed. Could never find a seat and the food was fair at best. My husband and I had to order room service because we were not feeling well. We both ordered soup and a grilled cheese sandwich. We could not believe that the "grilled cheese sandwich" was actually two slices of toasted bread with a piece of cheese in between, not melted cheese. HORRIBLE. The trays and dishes were too heavy for us to put outside the cabin door. Again, where was our steward?? The nightly entertainment was very good. BB King's was fantastic. Great singers and musicians. Fitness center was adequate; enough machines for use. I did ALOT of research on which cruise line to go with regarding Alaska. The two cruise lines that were always mentioned in my research were HAL and Princess. I decided to go with HAL since they have been going to Alaska for years. We did a land/sea tour, the land tour being first, starting in Fairbanks and catching the ship in Seward. I give HAL a 10+ on their land portion EXCEPT we had to pay for ALL meals EXCEPT one lunch in a 7 day period which was not totally spelled out on the booking. The tours, the organization, everything was seamless. It was wonderful. However, I will not cruise with HAL again. I did complain to the head of Housekeeping Services regarding the steward. The last day they sent a bottle of wine with their apologies and asked if we wanted another steward. Our cruise was over and the damage had been done. I give bad marks for the crew overall. Service was fair at best. Read Less
Sail Date July 2019
this trip was WAY beyond our expectations - it was AWESOME and I highly recommend! Definitely recommend doing the Alaska land part first - because you are in constant motion and it can be a bit exhausting. And then you get on the ship ... Read More
this trip was WAY beyond our expectations - it was AWESOME and I highly recommend! Definitely recommend doing the Alaska land part first - because you are in constant motion and it can be a bit exhausting. And then you get on the ship where you have more time to relax. Our overall itinerary only included one full day in Denali - I would recommend two Full days there if possible. Flew into Fairbanks and home out of Vancouver - highly recommend! Part of the cruise itinerary included a half day Riverboat tour in Fairbanks - I wasn’t expecting much, but it was actually a fantastic excursion and learned alot about the history and culture. From Fairbanks, you only have to go 2 1/2 hours south to Denali....where we had Two nights and One full day. On the full day- the cruise package included an 8-hour bus ride that goes 2/3 of the way into Denali Park (62 miles) where you see wildlife and gorgeous beauty. Later on that day, we took a 2+ hour Flightseeing Tour into Denali (details below). From Denali, you take an 8 hour Dome train ride (awesome) down to Anchorage. Spent one night in Anchorage (eat at the Glacier Brewhouse for dinner) - and next day was a 5 1/2 hour train ride south to Seward - where you board the ship. We sprung for a Neptune Suite on the Holland Westerdam ship - it was worth it! Details below. We really enjoyed the Holland Westerdam. It was refurbished in 2017 and is very tasteful, understated elegance and more of a quiet ship. You won’t find big theatrical productions or go-kart tracks/rock climbing etc - but we liked that. 1940 passengers and about 800 crew. Not 3000-5000 passengers.... ideally, the smaller the better, but the price points go WAY up for that. (I.e. Seabourn). The ship has an always-open Lido Cafe - with tons of different food, buffet style (they serve you, which is good - more healthy/less germy). The main dining room where you can have breakfast and make a standing reservation for either late or early dinner seating (we chose early) was very nice - we had the same two waiters at our Table 81 the whole week. The menu changes every night and the food was delicious. Then there are a couple of specialty restaurants for a slight upcharge. THE best was Pinnacle - upcharge of $35 pp, and worth it! We only ate there once and wish we had eaten there more! The ship also has a very nice spa (I had a massage, facial and accupuncture treatment!) We did a 7 night Southbound inside passage - Seward to Vancouver. We did Two major excursions during our trip. 1) in Denali - a flightseeing/glacier landing ($549 a person - worth it!!!!) - THE HIGHLIGHT OF MY LIFE! We flew in a 8-seater plane including the amazing pilot, Joe (Fly Denali) for one hour, into Denali park (6 million acres), through/over mountain ranges, right past the North Face of Denali - then landed on the Ruth Glacier and threw snowballs in the brilliant sunshine and took pictures with Mt Denali in the background - and then flew another 40 minutes back to base. It was incredible that we were even able to SEE Denali (all week long while we were in Denali and traveling southbound) - only 30% of people get to see it, because it’s usually covered in clouds. We took the 6:15pm departure - and with 21 hours of sunlight a day (in July) - it was still super bright and sunny at that point. 2) In Juneau - did the Tracy Arm Fjord excursion - a 7 1/2 hour day - aboard a high speed catamaran - ending up at the South Sawyer Glacier (almost in the Yukon) - watching it calve, sea lions, floating icebergs, Caribbean blue colored water, waterfalls/cascades, bald eagles Both excursions were major WoW factor!! Ending in Vancouver was fantastic - and so glad we chose to spend a few more days instead of hopping off the ship and flying home. First day in Vancouver - we checked in EARLY (by 11am) to the Westin Bayshore - perfect location. Rented bikes right out in front of the hotel and biked 9 miles around Stanley Park - very organized bike and walking paths. https://vancouver.ca/parks-recreation-culture/stanley-park.aspx Next day - FULL Day- did an All-day trip to Victoria - through Viator tours. They picked us up at 8:30am at our hotel in big bus, then picked up other people at their hotels - took us to ferry - bus gets on the ferry 1 1/2 hours over to Victoria. Did the Butchart Gardens (amazingly beautiful!), then only had 1 1/2 hours to explore downtown Victoria (had dinner), and took the 7pm ferry back, then bused us to our hotel - it was 10pm before we got back. LONG DAY. But It was worth it for the gardens. Next day - FULL Day - we walked 20 minutes to Canada Place and hopped on a free bus over to Capilano Suspension Bridge park - beautiful! Spent most of the day there - had a delightful lunch there as well. Next day flew home. You might also want to tack on another 3-4 days and go over to Lake Louise/Banff/Whistler area - about 2 hours east of Vancouver, i think. Trying to load photos but having trouble... will try to do that separately. HOTELS: let me preface by saying I travel a LOT for work and am very picky about hotels. I’m used to staying at Hilton and Marriott - good beds/pillows, clean, etc - but because of some reviews I had read before the trip, I was initially not all that keen on the hotels that were part of this itinerary. However, they all turned out to be just fine! Westmark Fairbanks - One night - not 100% contemporary but room was big, bed/pillows clean and comfortable, bathroom fine, dining room (arrived late, cannot comment on dinner) but breakfast buffet was good. McKinley Chalet (Denali) - reviews I had read had complained about no AC. You DO NOT need it! I get hot very easily - and we were in Alaska during a major heat wave - i.e. in Denali, it was high 80’s, low 90’s each day! The river flowed right behind our Cabin unit (Building P, Room 105) and there was a great cool breeze of mountain air flowing all the time. Left our windows open and frankly, I got a bit cool at night! The rooms are rustic - think Ski Chalet - don’t go expecting Four Seasons and you will be A-OK! The rooms had a small living room/sitting area, bathroom and smaller bedroom with King Size bed. Everything was comfortable and clean. Westmark Anchorage - One Night - reviews I read said REQUEST HIGHER FLOOR - Agree! We requested - were on the 9th floor - and it was fine. There is a lot of street/traffic noise down below. The room was HUGE, king sized bed comfy and clean. Big bathroom. Again, not 100% up to contemporary standards, but it was all good. There is a fantastic restaurant across the street where you can have dinner - HIGHLY RECOMMEND - Glacier Brewhouse (upscale brewhouse - not just burgers - with great variety including fantastic seafood). The hotel also has a restaurant - good for breakfast, or grabbing a drink/salad at the bar. Westin Bayshore (Vancouver) - AWESOME! Perfect location overlooking the marina - and adjacent to shoreline walking/biking trails. 20 minute walk to Canada Place (where the cruise ships disembark and where it’s a central stopping place for buses/transportation to take you on excursions. You can rent bikes right in front of the hotel - (the little three-speeds are free, but in limited QTY - otherwise we rented the 21 speed for $20 each.) - and ride through Stanley Park - which is right there! Stop at the Totem pole area in the park, see sailboats and beaches.. great sights. It’s only 9 miles around - and very organized - everyone walks/bikes in the same direction - there is a bike path and a pedestrian walking path. Actually, this is how Vancouver is everywhere - very bike/walking friendly! Read Less
Sail Date July 2019
We were part of an 18 member family party on a cruise from Vancouver BC to Anchorage AK. The staff were generally helpful, the facilities fine, the Alaskan scenery amazing, the food ok, yet my experience was largely negative. We brought ... Read More
We were part of an 18 member family party on a cruise from Vancouver BC to Anchorage AK. The staff were generally helpful, the facilities fine, the Alaskan scenery amazing, the food ok, yet my experience was largely negative. We brought our three small children with us. Mistake. The marketing literature implied “child friendly” but that is misleading. The kids center “Club Hal” was fun for older kids (mostly they watched movies) though occasionally with limited hours, but unfortunately not available to toddlers. But THERE WAS NO SAFE PLACE ON THE SHIP FOR OUR TODDLER. Lots of ways he could get hurt. For example, on Glacier Bay day we rented a cabana and we were on high alert (hard to enjoy) because he could easily slip thru the bars and fall 11 stories to certain DEATH. Deck 2 was the floor with the entertainment on it, and it included a Casino with sounds and lights which seem designed to attract toddlers. CASINO STAFF (manager Tom) WERE MILITANT ABOUT NO KIDS. So I spent endless hours in the evenings going up and down the stairs and elevator, trying to keep our toddler entertained, safe, and out of the casino. BEING TRAPPED ON THE WESTERDAM WITH A TODDLER WAS A FRUSTRATING, STRESSFUL, and EXHAUSTING EXPERIENCE. Never again. For the most part, with the exception of the casino staff, the WESTERDAM staff were empathetic and helpful to our situation, but still a horrible way to spend a vacation. In retrospect we should have just told the family we were not going with them. Read Less
Sail Date July 2019
We chose this cruise as part of a Land/Sea cruise for our 25th Annivrsary. The ship is in great shape, the staff is always friendly and the services can't be beat. We started in Seattle for the beginning of our R6L. We flew to Alaska ... Read More
We chose this cruise as part of a Land/Sea cruise for our 25th Annivrsary. The ship is in great shape, the staff is always friendly and the services can't be beat. We started in Seattle for the beginning of our R6L. We flew to Alaska on Alaska Airlines, SEATAC is a bit chaotic.. We wandered around Anchorage, went to the Huli knife shop, began souvenoir hubting and a headed back to get something to eat at a Brewery across the street from the Westmark Anchorage, a a good hotel to get some sleep. We picked up a snack for our breakfast the next morning, choosing to eat on the train. The next morning we were bused to the train station, got on our assigned train car and settled in. Once the train was moving we ate breakfast (1/2 the hotel pric) which was excellent!. Back in the train car we enjoyed our train attendan and his knowledge of Alaska while having a couple cocktails. We had an afternoon snack and arrived in Denali 9 hrs later. Debarking the train we were bused to out lodge, we were in the new lodge, Ridge View. These are very nice! Our luggage was waiting for us in the room, we changed and went for a stroll and enjoyed a dinner at Kartstens, good food. After a good night's sleep we had an early start to the day, meeting the Denali Tundra Wilderness Tour at 0530! It was worth it though, seeing allot of animals and great views of Denali. The next day we took a bus from Denali to Seward, another 9hrs! We stopped half way for a very nice make your ouwn sandwich at the Settles Bay Lodge. T he boarding was quick, and we were on the Westerdam. Cruising Glacier bay was beautiful, They expect the glaciers to be completely receeded in 5 years! Haines is a nice small town, Alaska Rod's is a great souvenoir shop, most items are hand made by Rod himself or elsewhere in Alaska. Junea is anothe great port, be sure to see the Medenhall Glacier, it is also quickly receeding! Ketchikan is a busy place, uualy 5 ships in at a time. The Lumberjack show is very entertaining! If you want real canned Salmon, go to Salmon Etc. It is privately owned and operated. Another day of relaxing and then disembarking in Vancouver, we were qulified for direct to ship. You meet in the mainstage area and then are quided to your coach on a seperate brow from everyone else. Yur luggage is already in the bus. After a stop at the borde and passing US customs it's off to SEATAC. Read Less
Sail Date June 2019
Loved the Westerdam. Great cabin 10018 with excellent location. Good viewing when on a southbound cruise. Entertainment great and went late into the night. BB Kings good. The 2 piano players in the Billboard Bar were also great. ... Read More
Loved the Westerdam. Great cabin 10018 with excellent location. Good viewing when on a southbound cruise. Entertainment great and went late into the night. BB Kings good. The 2 piano players in the Billboard Bar were also great. Food good. Only disappointment was lunch in the Pinnacle Restaurant. Not worth the extra $. Not sure why a Coconut Trifle would gave 2 layers of rich chocolate that overpowered the taste of anything else...inedible. Strawberry pavlova...better pavlova in the Lido. Crab cakes for appetizer were excellent. Entrees (mains) pretty ordinary. Dinner may have been better. Santos and Otto did a great job in looking after us in our stateroom on Deck 10. Recommend this Stateroom, in particular location. Great service with a smile everywhere. Plenty of updates from the Captain. Smooth sailing. Embarkation was easy and we were able to board earlier than designated. Disembarkation needed more signs for lines of group colours. Easy to look up everything on TV in cabin, e.g. account and dining menus for the day. Good movies too. Read Less
Sail Date May 2019
The Holland American Alaska Land & Sea Cruise was a marvel in it's organization from Fairbanks to Seward on land and Seward to Vancouver at sea. The hotels, ground transport, buses and train moved us with without any problems. ... Read More
The Holland American Alaska Land & Sea Cruise was a marvel in it's organization from Fairbanks to Seward on land and Seward to Vancouver at sea. The hotels, ground transport, buses and train moved us with without any problems. The weather was exceptional for May. The Panning for Gold, Steamboat Cruise, The Denali Outback was 102 miles filled with moose, brown bear, caribou, sheep was great. The sea excursions the White Pass Train and Salmon Fishing was outstanding. The transfers from airport and to ship were again very On the ship the Neptune Lounge, staff, the stewards, our waiters, wine steward, and the entire crew were helpful and friendly. They tried their hardest to improve the food that was being served and it did improve a little. The quality of menu was terrible. The managing chef his menu lacked any inspiration. His plate pairings were off the wall. His line chefs plaited the food poorly and no one was tasting the food or were uneducated with what good food should taste like. The quality of the food has been reduced to the level of it's parent company Carnival. It was not like this on my previous sailings with Holland American. Even the cafe was dull and tasteless and the specialty restaurants were only slightly better, just OK that's all we can say about the food. Read Less
Sail Date May 2019
In celebration of my retirement, my husband and I, along with our two adult children made this "bucket list" trip. We thoroughly enjoyed the Westerdam – the ship, the staff, our staterooms, and the food were all high quality. ... Read More
In celebration of my retirement, my husband and I, along with our two adult children made this "bucket list" trip. We thoroughly enjoyed the Westerdam – the ship, the staff, our staterooms, and the food were all high quality. Recently refurbished, the ship was in excellent condition and very tastefully appointed. The food was very high quality and we found a nice variety of selections. Also, many comfortable and attractive places to relax throughout the ship. We did not book excursions through Holland America, so I can't rate the HAL excursions, but the activities we booked privately were all excellent. We visited the Kroschel Animal Rescue center in Haines (we rented a car, which also allowed us to explore and look for bears!); we did a seaplane trip to the Misty Fjords in Ketchikan which was fantastic! We literally flew through a rainbow! Did the tram in Juneau and found a great place for king crab. Our family did not partake of all the ship entertainment - the only show we went to was the BB King room, but we did enjoy that. I would definitely book on the Westerdam again, and hopefully experience more of the on-board programs and entertainment. Read Less
Sail Date August 2018
We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we ... Read More
We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we did. Having sailed 5 or 6 times before on HAL, we were shocked and disappointed by the food, the lack of entertainment and many amenities that once were included that are now nickle and dime you to death. All of the excursions are nearly double or more than what you can book them for online yourself. The cruise itself was fine. Glacier Bay was amazing. The amenities, food, and entertainment on board were way below our expectations and experiences on other cruise lines. This includes HAL cruises in the past were much better. The HAL hotels they put you up in while doing the Land part of Alaska are below sub standard. Dirty and musty smelling Westmark in Fairbanks. Complained to front desk twice and even call Joanna Reinard (HAL cruise consultant) and wasn't even acknowledged. No amenities included in the Land Portion. Hotels do not offer coffee. You must buy every cup at 4.00 plus. No continental breakfast anywhere on the Land portion. There were more negatives, but this gives you an idea. This was our Last trip with HAL. Read Less
Sail Date July 2018
Holland America reviewed well for our selection with our 2 friends and we wanted to go to Alaska. We booked the Westerdam on the southbound cruise from Seward to Vancouver with strops in glacier Bay, Haines/Skagway, Juneau and Ketchikan. ... Read More
Holland America reviewed well for our selection with our 2 friends and we wanted to go to Alaska. We booked the Westerdam on the southbound cruise from Seward to Vancouver with strops in glacier Bay, Haines/Skagway, Juneau and Ketchikan. HAL has priority over the vessels to cruise glacier Bay where 2 boats/day are allowed and docking privileges for a once a week ship at Haines. We booked the Neptune Suite and selected the drink package, upgraded restaurant 1 night and shipboard credits. We pre-cruised with 3 days in Anchorage and the pre-cruise train from Anchorage to Seward. Our introduction to HAL was minutes after the easy boarding process and entering our awesome stateroom. Absolutely WOW and a large balcony and enough closet/drawer space form many large luggage pieces. Our service stewards throughout the week gave us many WOW moments, from the afternoon snacks to towel animals greeting us in the afternoon. Service aboard was incredible from our stewards, concierge, bartenders, and dining room staff. Most notable is the Pinnacle Grill which serves breakfast to Neptune guests. The best food we experienced was clearly the Pinnacle Grill and then fooled by our lunching at the Dive-In hot dog and burger bar. Dining room and Lido buffet food was decent but nothing to WOW about and we would give it a C+ with some food much better. Never without an opportunity for food. The shipboard atmosphere was relaxed and only required pants and a collared shirt for men in best dining evenings...So no Tux needed! The wildlife experts aboard and the Crows Nest public area was fun as we constantly spotted some form of wildlife or a notable attraction. We loved the wildlife interaction and the day on glacier Bay was memorable with bears, otters, eagles, etc...and the glacier. Our onshore tours were very good with the Juneau helicopter to the glacier and2 mile sled dog mushing being a real 10+...expensive and worth the money...Our first day in Haines with the fast ferry to Skagway and helicopter to the glacier was interesting although not too exciting with a "wrote" pathway there/back and a limited opportunity on the glacier...at the end of that trip their helicopter service bus dumped us in town and told us to walk back to the fast ferry...poor. The third land tour was a fast boat to Misty Fjords and floatplane ride back...pretty nice. The cruise was everything se expected and more and everything we made it to be. We saw some show, listened to blues at BB King club and danced...and explored the entire ship where allowed. Some issues arose with our final night in the dining room whereby our sommelier ordered drinks and charged us overage for those that had been OK as we had asked/been answered by bar staff throughout the ship...A lively discussion with the beverage Manager was fruitless and not very nice...However one rotten apple....and we loved the cruise. Off-boarding in Vancouver and 2 days of sightseeing was wonderful and a great finally to our memorable cruise on Holland America...We will return. Read Less
Sail Date July 2018
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market ... Read More
This was a relaxing vacation for us. Having lived in Seattle for many years, I thought the scenery would be "good", but truly Alaska's beauty far surpassed my expectations. Holland America is really good mass market line. I've been the gamut from Cunard Queens to Carnival and found the luxury to be above most cruise lines. The new renovations on the ship are fabulous, especially the public spaces. The BB King Blues band on this cruise was truly fantastic. They made our vacation! You could put any single one of those talented musicians into Jimmy Fallon's band and they would not miss a beat. The vocalists and saxophone players were amazing. The drummer super human. The band also played a wide variety of music from current pop to jazz standards. Something for everyone - they are not just "crying the blues" all the time. The food was good, but almost never great. The variety was a little lacking for those of us who can't eat seafood. There were a lot of "low food cost fillers" like stewed prunes for breakfast vs. fresh fruit. It would have been nice to have more fresh, healthful options. Also the baked goods were really below average in appearance and taste. Caneltto's was disappointing in execution of Italian Food. The Pinnacle Grill was better in food and execution- and the staff including the manager the best on the ship. We were put off on the super-high pressure upsell from the spa (post treatment) and beverage servers to buy packages. We would be asked by the same employees several times a day to sign up for packages. It was not in line with and "upscale cruise line". As suite guests, we enjoyed the perks. One disappointment was that, as sweet as they are, the concierge's really didn't have any "pull" to make things happen. For example, they just pointed to a screen that was all red for restaurant reservations without calling to see if they could find a way to fit in our small party. We went and checked in with the manager and she fit us in without any fuss. We had a similar situation where we needed one more "seat" for a bike tour, and we just got a stock answer, how hard would it have been to add another bike in the first place? We found some great employees in almost every area of the ship. Most really seemed to be enjoying their jobs and appreciative of guests that treat them like people. The management - officers they call them - very visible and also really enjoyed talking with people. This was a very professional run ship and cruise and the only reason it is 4 stars is due to the food. Read Less
Sail Date July 2018
A quick way to read this review: Find the heading and skip to the bottom where you will find a letter grade for the service/experience on this Holland America Ship. WHY THE WESTERDAM? We chose this cruise because Holland America ... Read More
A quick way to read this review: Find the heading and skip to the bottom where you will find a letter grade for the service/experience on this Holland America Ship. WHY THE WESTERDAM? We chose this cruise because Holland America provides easy access to Denali National Park via the Alaska Railroad. We were transported by a special train to the McKinley Resort at Denali National Park and to the ship in Seward via comfortable motor coach. Both trips are lengthy and are narrated. Brace yourself for the usual bad puns from time to time. The better guides limit themselves to a wealth of information of the area you are in. The best guide was the guide for the chartered Wilderness Tour, a 7.5 hour narrated ride on 60 of the 90 miles of two lane gravel road into the park. The return trip is on the same gravel road as it's the only one in the park. Those exploring on their own must ride the National Park shuttle. We saw the following mammals: Grizzly bear (a couple singles and a sow with 2 two-year-old juveniles); 3 wolves; about 10 Dall sheep, red fox, snow-shoe hares, and caribou. I'm not going to give a grade since the three transports are so different in scope. The Wilderness Tour should not be missed. BOOKING From conversations on-board, we got the impression that we spent less for some of the same amenities since we booked through Costco's travel agency. At the very least the large added on-ship credits added by Costco allowed us to skip paying for the drink plans which seem somewhat reasonable, but the idea of having access to 10-15 drinks per day was not something we would use. Through cruise-critic, we found out that our price went down about 4 months before the trip. Through the travel agency, we saved $500, keeping the same reserved cabin in the middle of the ship. However, we ended up with about $750 in combined on ship credit. No money is used on board, it's all part of your room key/credit card. Make sure you check your balance daily which is easily done on a machine near guest services. You can view it electronically or have the machine print the record. There is also access through the on-board app which runs on the free portion of wifi. You can purchase the slow, expensive Internet access if you wish to degrade your vacation time by being online when you "should" be enjoying the scenery. Grade: B+ CABIN I'd read reviews on cruisecritic.com saying the rooms were outdated. It appears that the Westerdam has gone through a recent upgrade. The photos on this site were no longer accurate. The condition of our room was quite good. What to ask for when greeted by your room stewards who will ask you if there's anything additionally you want after first viewing your room: Ask your room steward to explain how the shower works AND to put the single beds together as a (queen-sized) larger bed. By booking a half year early, we were able to reserve a cabin mid-ship and one level below the lido deck where the buffets are available nearly 24/7. Our cabin was smaller than a hotel room, but since you don't spend much time there, that is hardly a problem. There were two single beds that the room stewards put together as a queen sized bed on the first night by request. The head has a toilet, bathtub, sink, and shower. There was a 3-shelved medicine cabinet for storage. The balcony was a bit bigger than I expected. The suite includes 2 end tables with two drawers for storage, bed with able storage for suitcases below, love seat with small table, desk with small refrigerator and two more small shelves. One includes a hair dryer for your use. The room stewards automatically clean twice a day and replace towels during those two visits. More visits may be done by request. Grade: A DINING The buffet area on the lido deck is very clean. It's easy to access hand disinfectant at various places near the food service. Used dishes are quickly picked up by friendly staff. Tables are also cleared quickly so it's not difficult to find a place to sit near the buffet or near the pools. Most areas have attendants preparing made-to-order items or simply ladling food into bowls and onto plates. This isn't your average buffet. It's mostly fine dining quality food which is easily accessible. You could easily take all your meals here, but I'd suggest using the dining room most evenings and as often as possible for breakfast. You will be seated with others on-board unless you request otherwise. I'm not much on meeting new people, but I'm glad we chose to eat with new acquaintances each time we went for breakfast in the dining room. We were seated with the same couples at night, but if someone chose to eat in the specialty cafe or lido buffet, their seats were empty. Gala nights are a step up in quality of environment, but the the food is always exquisitely prepared and served. Meals in the dining room last about 2 hours, which surprising goes quickly if you simply talk about what you did during the day with your table-mates. On those evenings we ate at the Lido Market (buffet) we made separate trips for appetizers, salad, main course, and dessert, much like those served in fine dining. Drinks are served by request in all areas. The dining room attendants are numerous and very attentive learning your name quickly. You will most likely find that nearly every person associated with the dining room make your voyage amazing. From our viewpoint, the small added cost dining areas, such as the Pinnacle Grill, are not necessary. However, those we talked to reported being very pleased by their meals there. Grade: A+ ENTERTAINMENT VENUES The entertainment venues that we attended after dining: BB King Stage (Rhythm and Blues and Soul), Lincoln Center Stage (violin, cello, viola, and piano), and Main Stage which included hour long performances a comedian, illusionists which we attended as well as some song/dance variety shows (which we didn't but heard were good). Drinks are served by request. During the day there are various activities available from card playing to trivia to afternoon concerts. The BB King Stage was transformed to a cooking show by PBS's America's Test Kitchen, now in its 18th season(see episodes at https://www.americastestkitchen.com/episodes or teasers on youtube such as the following: https://youtu.be/mpnshdmtE2Y ). Carla, from the youtube link was the host on this ship. This cooking show was very well done. I loved Carla's dry sense of humor. The technicians could do away with the canned applause, though. Even if you don't prepare meals, make it a point to get to at least part of a 45-60 min. presentation. You are given the recipes to the items prepared so you can follow along. Get to the Main Stage show about 20 minutes early or you may not find a seat. It's ok to send one of your party to save 3-4 seats while others wait to enter spending $$ in the nearby casino or have a drink in a nearby lounge. We were surprised to find a lack of interaction between audience and musicians in the BB King Stage. However, the quality of the music was quite high. The classical musicians at the Lincoln Center Stage were quite accomplished in many different styles of music (not just classical). There was a small contingent of hearing impaired guests. An ASL interpreter was at the Main Stage. I don't think the ship supplied interpretation, but the signers did a good job for those they served. I appreciated that the comedienne interacted with the interpreter and indirectly with those they served. Grade: B+ OVERALL SERVICE One of the supervisors at the guest services mentioned that Holland America is not for the rowdy and you won't find lots of children. There were families with with children, but the kids had an access area on the 10th deck all their own and could play basketball, paddle ball, table tennis and have other activities without being bothered by adults. It sounds like Carnival (corporate owner of Holland America) is more of a ship for kids/young families. We found that on a ship of over 2000 people, we did not feel crowded until disembarkation morning and that's only because breakfast was only available on the lido deck. Still, the staff did an excellent job keeping tables available for those later arrivals. If you abhor cigarette and cigar smoke, stay off the aft area of the lido deck. That's the only place for smoking. Generally, the smoke is blown off the back of the ship while moving. In short, the diverse staff, representing some 80 different countries and regions, was outstanding. If you are on board, you are treated like family (except for the family squabbles). Grade: A OVERALL EXPERIENCE We imagined our first cruise would be very good with some pitfalls due to not having cruised before. It was much better than we could have imagined. The Westerdam's crew and staff's grade: SUPERIOR. Read Less
Sail Date July 2018
This was our second Alaskan cruise and Alaska did not let us down. The weather was great -83 degrees in Haines! But such a relief from Texas heat. Plus, the air was so clean and fresh. My sister and I were about the average age of ... Read More
This was our second Alaskan cruise and Alaska did not let us down. The weather was great -83 degrees in Haines! But such a relief from Texas heat. Plus, the air was so clean and fresh. My sister and I were about the average age of passengers and there were few young people or kids. We took a Bear Paw shuttle from Anchorage to Seward and it broke down along the way. Our driver was a pleasant young man who took good care of us. We did have a cabin with a veranda (4002) but it was not our favorite. It was smaller than we've ever had before and the veranda did not have plexiglass so we had to stand to see the beautiful sites. Made the chairs and table useless. Our wonderful cabin steward Enjay could not have been better or friendlier. We had anytime dining but never had to wait. I would suggest this alternative as we met some great people from all over the US and New Zealand, Ukrane, Canada, etc by sharing a table. The food in the Main dining room was good but not as we have had on others cruises. They tried too hard to make it fancy but the flavor just wasn't there most of the time. The Lido buffet was great for breakfast GREAT MELONS but just ok for lunch and dinner. Not enough variety-Asian and Italian every day. and a few other options. We did get a great premade ham sandwich. The salad bar had a lot of selections and we did like that they had servers rather than everyone dishing for themselves. Made going through the line much faster. Kannika was our server who was so pleasant and worked so hard. The ice cream was also delicious. Ok now for Entertainment. The Westerdam hit a homerun with the Billboard twin pianos (OUTSTANDING, we went every night) and the entertainers in BBKing. All these entertainers were absolutely professional quality and so much fun. The classical music was above reproach. The comedian CHRIS had one of the funniest shows we've seen but we didn't go to see the illusionist. Other activities seemed to be scarce if you didn't want to learn how to buy stuff or learn about excursions.Trivia was rare but enjoyable. Missed having Marriage show and game shows. We saw a couple of movies in the main stage area that were very good.Alaska provided so much to enjoy so the trip was certainly not a waste! We took a city tour in Haines which is a lovely place but you can do the town by walking. It was 83 degrees that day and we dressed for cooler temps. In Juneau we took a whale watching tour and saw whales and sea lions. Our Nature person was very knowledgeable. I would suggest this excursion as but the whales and orcas were not putting on a show that day. The weather was perfect and the scenery you can't even begin to describe. Wish we had gone on shore in Ketchikan much earlier to explore the town. We did see a fun show (Logger show which was hilarious) and ate some awesome snow crabs near the show. Shopping is good there and there are diamond stores everywhere! Too many. We would love to cruise Alaska again someday but probably wouldn't take Holland America. Our Norwegian trip was more fun. Holland is a little less lively than we enjoy. Read Less
Sail Date June 2018
My in-laws chose to go on this cruise to celebrate their 54th wedding anniversary and was my first cruise. Made the mistake of buying their soda package for about $70. The Dining Rooms have one specific person (the Wine Steward) for ... Read More
My in-laws chose to go on this cruise to celebrate their 54th wedding anniversary and was my first cruise. Made the mistake of buying their soda package for about $70. The Dining Rooms have one specific person (the Wine Steward) for the zone you sit in and you can only place your soda order with that person. That person holds off coming to your table until 1/4 to half way through your meal to even take your soda order. Rarely could I get their attention for a refill. To make matters worse they kept constantly bringing me Diet Coke instead of regular which I was very specific about. Officially complained to management at Customer Service expecting at least a partial reimbursement since I didn’t get even half the value on what I paid. He only offered to print a copy of my bill to date. Also be aware when using late night room service that even though I had their soda package that they charged me $2.49/can of Coke because the night staff have no access to a soda dispenser. After filling out their official survey I got a formal email from the shiplines management saying they’ll talk to their staff about it. In other words they don’t care. They got my money... So in return they get this somewhat negative review. Also be warned. Turn OFF your cellphone data on your cell phone if you don’t pre-purchase or sign up for overseas cell service. We ended up with over $50 each in roaming charges for two phones being Verizon non-Unlimited customers. Lastly do NOT purchase their wifi plan. It is next to useless with your website requests mostly timing out or having to reload many times to get to where you are going on the Internet. And that’s using the ships desktop computers they use for the onboard Microsoft training classes. In my official survey I said they shouldn’t be charging people for crap wifi service that doesn’t even work and should just include it for free use. Other than that the views were amazing, the staff friendly and accommodating. A very enjoyable trip. Read Less
Sail Date June 2018
This was the only one that had a land package available with three days in Denali at the time we booked. We would have preferred a smaller ship. The ship had three maintenance issues during the cruise.The first was the PA system was ... Read More
This was the only one that had a land package available with three days in Denali at the time we booked. We would have preferred a smaller ship. The ship had three maintenance issues during the cruise.The first was the PA system was broken. The boat drill was a disorganized. Another was for, as the captain explained, to fix the breaks. The other would shut off the air conditioning for four hours (not a problem in Alaska). The restaurant served average bland food. When you order seafood, it is mostly foreign imports. The frozen fish and meat is standard fare. All is cooked to a bland person's liking. Nothing was savory of juicy. We tried the 3 "special restaurants", which were just as bland and boring. The Alaskan King Crab legs was the only locally sourced seafood I had, which was good, with a tiny amount of drawn butter. The side of creamed spinach was like baby food. I always had to ask for a take-up plate for shells and a seafood fork. You had to ask for salt and pepper also. They must have a shortage. The full service restaurant was not always available for lunch and if you did not make a reservation for the empty specialty restaurant, you would have to eat at the food toughs. My husband ordered a baked potato and he got a 1/2 of a baked potato upside-down on a plate. There are no rib eye steaks. The shore excursions were hit or miss. I would not do anything that involves a family style dinner or show again. Food was barely shared and you had to beg for someone to pass it down. This include dinner shows, wagon rides & ATV rides. The wagon and ATV rides are in the same place with two dirty outhouses to use without running water. We enjoyed the river rafting in Denali and the hike/canoe to the Davidson Glacier. The outhouses were the worst ever at the Davidson Glacier. The room where the enrichment talks was open to the Explorers' Lounge where there are bar blenders making noise for drinks and people milling about. The lectures were good and well worth going to. I found many of guests on this ship had a lack of manors, hygiene (using hand sanitizer at the restaurants) and talked in an "outdoor voice". We ended up catching a cold from a man who coughed directly on my head during a bus trip. I would go back to Alaska again because it is totally awesome. I just would not go on a large ship ever again. Read Less
Sail Date June 2018
This was our second Alaskan cruise. We chose this itinerary because we wanted to see Denali and then sail one way to Vancouver rather than just the Inside Passage. We had been on Holland America before on the Eurodam and had a great ... Read More
This was our second Alaskan cruise. We chose this itinerary because we wanted to see Denali and then sail one way to Vancouver rather than just the Inside Passage. We had been on Holland America before on the Eurodam and had a great experience. The Westerdam was not as nice as the Eurodam in terms of the ship's condition. We were expecting more after reading about the refurbishment of the ship. The second deck reeked with a sewage smell. It was the worst the first two days of the cruise before it got slightly better. In fact, it was so bad that we just avoided Deck 2 around America's Test Kitchen for most of the week. All in all, the cruise was great, but the ship's condition less so. Food was delicious on all occasions at all venues, and the servers were wonderful. If you have dietary allergies/needs, the servers and kitchen take very good care of you. In terms of the passengers, it was a much older average age than we were. That was fine for us as we didn't want a wild, nightlife. However, we were mostly to ourselves because of the age difference. Embarkation at Seward was horrendous. All the buses from Denali arrived at once, along with the train. So, almost all the ship's passengers arrived at once and overwhelmed the cruise terminal. This was extremely poor planning and made for a not so nice start to the cruise. All the terminal workers were friendly and made the best of a bad situation, but better planning by HAL was needed. Read Less
Sail Date May 2018
I liked the fact that this was a smaller ship than many and it suited us perfectly. The cruise was no too long but long enough to leisurely see the sights we wanted and the ports we thought the most worth seeing. The full day up to the ... Read More
I liked the fact that this was a smaller ship than many and it suited us perfectly. The cruise was no too long but long enough to leisurely see the sights we wanted and the ports we thought the most worth seeing. The full day up to the glaciers was spectacular. Our cabin was well appointed and very comfortable. The staff were all exceptionally friendly and helpful and they came from such a diverse range of cultures it was a pleasure talking to them. They seemed to have no pressure to not have the ability to stop for a chat. The entertainment, in particular with two pianists was spectacular. This was my first cruise so I was unsure what to expect. The boat was very stable and even the first night when we went through a storm, it was uneventful, although I had chosen a cabin on the first floor to avoid too much movement, and it paid off. Well worth the experience. Read Less
Sail Date May 2018
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.9
Enrichment 4.0 3.6
Service 4.5 4.3
Value For Money 4.5 3.9
Rates 4.0 4.2

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