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57 Regent Seven Seas Seward Cruise Reviews

I have read recent reviews of cruises on the Mariner that cast doubt on the exceptionable quality of the cruise experience on this ship. In part, my motivation for writing this review is to balance what has been written by some others (and ... Read More
I have read recent reviews of cruises on the Mariner that cast doubt on the exceptionable quality of the cruise experience on this ship. In part, my motivation for writing this review is to balance what has been written by some others (and to reinforce the positive reviews of the Mariner Alaska cruises that also appear in CruiseCritic). I travelled with my two adult daughters for a 7 day Alaska cruise on the Regent Seven Seas Mariner. We spent several days on our own in Anchorage prior to the cruise, travelling on day trips with a rented car. The night before the cruise we stayed at the Anchorage Hilton (which we enjoyed somewhat less than our stay at the Sheraton Anchorage Hotel & Spa) in a free, pre-cruise package, followed by a bus transfer to the port in Seward on the day of the cruise. The embarkation was extremely quick and simple, taking no more than about 5 minutes. The cruise experience of all three of us on the Regent Seven Seas Mariner was extraordinary. The staff was uniformly outstanding (more details about this later) and very friendly, from the captain to the dining staff and the room cleaners. The food was, in general, excellent, and great efforts were made to adapt the menu to the special needs of one of my daughters, who is lactose intolerant and does not eat meat (more about this in the next paragraph). We enjoyed almost all of the shore excursions, although some were much better than others. We chose not to go to most of the entertainment shows (usually because we ate dinner relatively late, so I have no comments to offer on them). When I reserved the cruise, I informed our Regent Cruise Consultant (through whom I purchased the cruise), that one of my daughters is lactose intolerant and does not eat meat. Shortly after our arrival on board the Mariner, we met with the Douglas, the officer in charge of dining on the ship. He told us that every evening we would receive menus for the next day at all of the Mariner's restaurants and that we would be able to make modifications to suit my daughter's food needs. The first two days we made requests to make modifications in various dishes that were on the menu -- and to add a non-dairy prepared dessert. We also asked our butler to arrange with the restaurants that my daughter receive a special order of non-dairy pancakes at breakfast. Everything was prepared as we requested. Then we decided to be more pro-active with everything on the menu. What followed was extraordinary. We would request salads, main courses and desserts that did not appear on the menu, but whose ingredients either appeared somewhere on one of the restaurant's menus or which we knew were available. Essentially, we prepared unique dishes that my daughter thought she would enjoy, and the kitchen staff prepared those dishes especially for her. In addition, at every meal they would prepare a special cake or pie for her dessert and, on the last night of the cruise she received a fresh cherry pie that was the tastiest dessert that I sampled on the entire cruise. I can't emphasize enough the contribution to our enjoyment of the cruise that was made by such outstanding and individual treatment (which also was tasty); it transformed one of my daughter's and my concerns about the cruise into an enjoyable and sometimes even exciting (culinary) experience. I also would like to single out the warm and friendly atmosphere in interactions with the ship's crew. We had several opportunities to speak briefly with the captain, who was always willing to spend a minute or two to talk with us. Our butler, Arnel, was extraordinarily helpful and went out of his way to resolve any issue or answer any question that we might have. The cleaning staff, including our steward Thirupathi, always greeted us with a smile and a warm welcome. The dining room staff was almost universally warm, attentive and helpful -- and, in addition to Douglas, I would like to single out the French Dining Room Officer Maria; both of my daughters and I enjoyed talking with her and we also were impressed by her ability to direct the staff under her supervision as well as to take responsibility on herself. The ship experience was in general very positive. The ship was clean and aesthetically pleasing. There were some problems with the 2 elevators on the other side of the ship from our room and this may have affected many passengers, but the 3 elevators on the forward side of the ship had no problems. A particular on-board experience that the three of us greatly enjoyed was the cruise along the Hubbard Glacier and the ability to bring the ship so close to the glacier, allowing us to clearly see and hear the sounds of the glacier's calving. Additional highlights for us were the shore excursions. In general, we enjoyed the excursions, although there were truly local experts who added tremendously to their guiding based on many years of experience, whereas other of the "local" guides were less familiar with the sights that they described, as they were summer staff that seemed to have undergone a quick orientation, but were lacking deeper knowledge of the surroundings. The two excursions that one or all of us enjoyed the most were the Tongass Rainforest Nature Hike (from Sitka), which had an excellent guide, and the Mendenhall Glacier and Whale Quest (from Juneau). To sum up, on the basis of my cruise experience on this Alaska, Regent Seven Seas Cruise, I would definitely choose to sail again with Regent. Read Less
Sail Date September 2019
We have sailed on Regent's 'sister' line, Oceania Cruises, several times and have had excellent experiences, so when we were searching for a higher end cruise line to Alaska and found Regent and learned it was all-inclusive, ... Read More
We have sailed on Regent's 'sister' line, Oceania Cruises, several times and have had excellent experiences, so when we were searching for a higher end cruise line to Alaska and found Regent and learned it was all-inclusive, we decided to give them a try. Overall it was a good experience but I would not rate the experience as highly as I have rated the Oceania cruises we have experienced. Ship: While the ship has been updated, the decor is lacking in appeal. The main carpet throughout the ship is dated in style though it looks new. The multi-story atrium wall across from the bank of elevators is a dark brown with some blown glass pieces that look dark and dreary. The artwork throughout the ship is contemporary but not to my taste Our cabin 732, a Veranda suite, was appealing with comfortable furnishings. The bathroom had marble and granite with a roomy shower -- no tub. Dining: Marina has two truly speciality restaurants. Prime 7 for steak and Chartreuse for French cusine. They turn the breakfast/lunch buffet restaurant, La Veranda, into Sette Mari for Italian themed cusine in the evening which was quite good so much so we went back a second time. The carbonara was very good. Prime 7 was excellent. We ordered a ribeye steak and Alaskan King Crab and made our own shared surf and turf. Both were excellent and we enjoyed this dinner tremendously. However, the people seated at the table next to us ordered lobster and we could overhear them complaining that it was overcooked and they were disappointed Chartreuse was our poorest most disappointing meal of the week. I ordered a tenderloin steak -- it was tough and not flavorful. The cheese souffle, which had to be ordered 20 minutes ahead of time, was ok -- not bad but not the best souffle I have had. Our first evening we dined in the main dining room, Compass Rose. I ordered the fish special of the evening which was pan fried red snapper. Something must have happened to my order as it took a long time and the waiter as well as maitre d came by to apologize for the wait and ensure me my meal would come soon. When the fish finally did arrive it was over cooked and dry. Other meals we had at Compass Rose were much better including our last evening on board during which I had a crusted baked salmon which was cooked perfectly and very tasty. We had breakfast each day at LaVeranda. I initially was impressed that their cooked to order egg station would take your order and table number and then deliver it to you. On Oceania, one of my main complaints for their similar breakfast station was that you placed your order and then had to stand with alot of other people waiting. Regent's ordering system was an improvement, with the exception of one morning where they must have lost my order and I waited and waited. My husband was finished with his breakfast and I was still waiting for mine. I had to ask wait staff a couple of times to check on my order. Lunches at the Pool Grill were all very good. In general, the wait staff throughout the restaurants are all very professional and eager to serve and please. Being all-inclusive, we enjoyed wine with every dinner and the somms kept our glasses full. The all inclusive for drinks and wine was one of the top experiences on Regent -- there was no waiting for a bill at the end of a meal or in one of the lounges. When we were finished we just got up and left. Entertainment and Activities: While I enjoyed several of the shows put on by the onboard singers and dancers, these were not to the taste of my husband. One evening was a country-themed show which he would not even go to so that evening we watched a movie in our cabin. Since the Mariner is a small ship there were not multiple concurrent choices for evening entertainment. The first night and a subsequent night they had a magician, Fred Becker with his wife/assistant who also sang. He put on a great show both nights they performed. He also did a workshop and taught a trick or two and answered questions which was interesting. On Oceania, there was a string quartet that played nightly. Regent did not have this. They had a duo with a guitar and a singer who were good but they were not in the Observation Lounge during the pre-dinner cocktail time. Playing at that time every evening was a pianist who played well but it was very much background music and not entertainment that you sought out. Our other issue with the entertainment was that shows do not start until 9:30 p.m. We were generally done with dinner by 8 or 8:30 p.m. which meant that we had time to kill before the show started. Moving up the show time to 9 p.m. would be a great help to how an evening flows for passengers. The shows were mostly sparsely attended with the theater on the main floor more than half empty and very few seats taken in the balcony. Moving up the time to start earlier I think would help draw a larger audience. Activities were few on board, although we did particpate a few days in trivia and my husband did the mensa quiz. The enrichment lectures on Alaska and wildlife were all interesting and well delivered. Cruise Director: The cruise director Andy was very outgoing. I saw and interacted with him and his wife, Tammy, who serves as social hostess, more than any other cruise director/team on any ship I have sailed on. Andy was at every show walking around and talking with people prior to the show. Tammy also was very friendly and talkative. They are excellent respresentives and ambassadors for the Regent brand. Ports and Shore Excursions: Another benefit of Regent is that we had many shore excursion options from which to choose that were included in the cruise fare. However, the best 'port 'was actually the afternoon we sailed into Disenchantment Bay and approached Hubbard Glacier, all while on the ship. We staked out a prime viewing spot earlier in the afternoon at the Observation Lounge which is forward on the top deck. The day we sailed in the weather was outstanding! The cruise director, the cruise enrichment lecturer, Eric Ball (who was excellent -- I attended all three of his talks) both said it was the best weather day all season for Hubbard Glacier. Being a smaller shiip, the captain was able to take us in extremly close to the glacier and we spent quite a bit of time 'hanging out' there. It was a festive, fun party atmosphere with all of the other passengers. Other shore excursions we took: In Sitka, we went two-person kayaking which was very scenic and enjoyable; hiking the Chilkoot Trail, although we had several older (in their 80s) passengers who clearly were not phycially fit enough to be on this excursion, which was rated a 3, the top difficulty rating. Consequently, we had to go very slow on the hike and continually had to keep waiting for them to catch up. I was concerned that one of them would fall going up or down the terrain. So this put a damper on this hike, although the trip ended with river raft ride along a river where we saw so many bald eagle I lost count. We also did a hike which was rated a 2 in difficulty that was a leisurely stroll through the Tongas National Forest with an extremely knowledgeable nature guide. The highlight of this excursion was that we were able to see lots of salmon swimming upstream. Another excursion was a 10-person canoeing trip to the Mendenhall Glacier. The canoeing ended up being more challenging than expected but it was very enjoyable and we got as close to the face of the glacier as we were allowed. We also went by Nugget Falls and were able to get out of the canoe and get some great photos in front of the falls. Overall: One of the reasons we were attracted to Regent originally was that the ship is a smaller ship -- under 700 passengers. However, this ended up in some respects being somewhat of a negative to the overall experience. Sometimes we were the only couple or perhaps one of two or three couples in the Observation Lounge or Horizon Lounge. Many areas of the ship were empty and 'boring'. The best times on board were when there were people filling the room and creating some buzz or excitement, such as when we approached Hubbard Glacier, and another late afternoon as we sailed the Inside Passage and people again gathered in the Observation Lounge to look for orcas and humpback whales, which we were delighted to see! The all-inclusive experience definitely has benefits. Passengers looking for a very quiet, small ship experience will be quite pleased with Regent. I would consider sailing with them again depending, of course, upon itinerary and pricing. However, for the overall experience, our next couples cruise will be back on Oceania. Read Less
Sail Date August 2019
Some friends our ours recommended this cruise after they had taken it and loved it. We booked it through the travel arm of a large retail enterprise, which was probably a mistake. Prior to the cruise, there were several communication ... Read More
Some friends our ours recommended this cruise after they had taken it and loved it. We booked it through the travel arm of a large retail enterprise, which was probably a mistake. Prior to the cruise, there were several communication glitches, but I don't know whether that was the fault of the travel "agent" or Regent. In the end, the glitches mostly worked out, but it was a frustrating start (example: took forever to get our flight information and then huge delay in the flights actually being booked, which made upgrades difficult). Then, when we arrived at the Anchorage airport, the transportation arrangements to our hotel (the Marriott) were chaotic. The young man who was supposed to be holding a "Regent" sign in the baggage claim area did not have a sign; we found him through the process of elimination, since the other cruise lines all had signs. Regent was taking guests to more than one hotel, and there was some disorganization surrounding getting appropriate bags onto the appropriate bus. Unfortunately, none of the people involved in the process inspired confidence, and were amused that any of us were worried about our bags that were nowhere in sight (turns out there was a third cart of luggage still inside the airport that was almost overlooked). Anyway, we and our bags got to the Marriott where we were not allowed to take our bags to our own rooms; the Marriott staff who brought them to our room entered without knocking, which of course is not appropriate, but apparently he thought none of us were in our rooms yet. Ah well, the bags arrived, and these were annoyances, not earth-shaking problems. It's just that is was surprising, given Regent's reputation. In the end, we enjoyed a very nice visit in Anchorage, with good food, some nice shops, and a visit to their very nice museum. The next day we took the two-hour plus bus ride to Seward to board, but we left much later than the time Regent had included in the materials they sent us, which was actually a good thing, again just surprising. It was a beautiful and pleasant and uneventful ride; our driver was personable and informative. The boarding process in Seward went smoothly and fairly rapidly, and we were happy to find our bags already in our room (a deluxe F suite on deck 8) when we arrived. Our room steward greeted us and was delightful. The distilled water I had requested for my husband's CPAP was not in the room and the steward clearly had not been informed of our request, but she very quickly retrieved some for us. What we missed, unfortunately, was a get-together that occurred promptly after boarding; it was on the printed materials left in our room, but we were focusing on getting somewhat settled in, changing clothes, etc., and had not yet read the materials, so we missed it. Live and learn, we won't make that mistake next time. As for the cruise itself: We were unbelievably lucky and had perfect weather the whole time. This minimized any negatives that occurred. We loved all of our excursions, which were all no-extra-fee. We loved Compass Rose and Prime 7; Chartreuse was disappointing in food, but the service was excellent (as it was for the most part in every restaurant). We mixed it up for many of our breakfasts and lunches - Pool Grill (excellent), La Veranda (also great), Compass Rose (became our favorite). We also liked the one dinner we had in Siete Mare. One of us attended the guest lectures, and was impressed. The other attended the wine tasting, which is basically an introduction to the wines they serve, and it was fun; the wines are not upper tier, but most were acceptable. We skipped the shopping presentations, because that was not important to us. We did not use the spa or the exercise facility. The casino was mostly dead every time we checked it out. As for the main theater shows, we were not impressed, but in fairness, we see many Broadway and Broadway-quality shows due to availability of extraordinary and top-notch entertainment where we live and where we travel. Kudos to the performers for giving it their all, but they need a little more support, direction and better material. However, we were very impressed with the pianists, the instrumental ensembles, and the duo (singer and guitar player) who performed in the bars and lounges; they were all excellent. And the final night show put on by the crew was delightful. For the most part, the staff was excellent and friendly, always a friendly greeting in passing, an offer to assist if it appeared necessary. We loved our room stewards, and they kept our cabin in great shape. There were occasional staff persons who were not very warm, but at least they were able to give accurate information. We thought the interior of the ship was really lovely, and we liked the art. It never felt crowded. We appreciated the laundry facilities, which we used several times. All of the seating in the restaurants, lounges, public areas was comfortable and almost always with adequate space. We had a few negative experiences that were puzzling. On our last night, we had a late reservation in Prime 7, so we went to the Observation Lounge to take in the beautiful view and have a drink before dinner. It was mostly empty, but we waited for over a half hour for someone/anyone to take our drink order; other people sitting nearby had the same experience. It was like we weren't there. I finally went up to the bar to order, and the bartender promptly prepared the drinks but seemed frustrated, so I have to guess there was some staffing issue that evening. They also had not cleared the tables the entire time we were there, so we and others eventually moved used glasses to other tables so that we had a somewhat clean place to put our drinks. That same lounge had seemed to have some trouble filling drinks orders a couple of days prior, which again appeared to be a staffing issue. When there are very few "customers", it's hard to understand why there would be very slow service or no service. The other negative experience was when we tried to contribute our remaining onboard credits to the Crew Welfare Fund. I asked at the reception desk who I should see to do that, and the gentleman working there told me it was not possible. So, we used the credits buying things we really did not need in the onboard boutiques. Later, someone else told me he was mistaken, that indeed we could have put our unused credits in the Crew Fund. So, while we would have been very happy to put a few hundred dollars toward the crews' benefit, his misinformation prevented it. Disembarkation went very smoothly. We placed our bags outside our cabin before 11pm, and they were waiting for us when we got off the ship. There was again some chaos in the terminal after we got off the ship, but the very friendly Canadians kept us smiling and eventually we were on the bus on our way to the airport. We have Global Entry, so the getting through U.S. Customs at the Vancouver airport was a breeze. We did not expect perfection, and overall we felt the experience was truly wonderful. But the few negatives did seem to be out of character for Regent's reputation. We will cruise with Regent again. Read Less
Sail Date August 2019
My travel agent booked this cruise for myself and my husband. I did not read any reviews on about this cruise or ship until after we had already booked the tour. As we trust our agent very much. However, after reading the reviews, I was ... Read More
My travel agent booked this cruise for myself and my husband. I did not read any reviews on about this cruise or ship until after we had already booked the tour. As we trust our agent very much. However, after reading the reviews, I was quite upset and almost ready to cancel the getaway all together. I am very happy that we didn't cancel and went on this cruise. Although we read in many reviews that the food was mundane or just ok, we felt that it was great. We saw many people state how the ship was old, musty and rusted; however we did not see this. As to us it was very beautiful. We stayed in the Horizon Suites and couldn't have been more comfortable. The service on the ship was complete accommodating, organized and did everything they could for us to make sure we were happy. We were able to book all the excursions that we wanted with no issues, while some we were put on a waiting list, they still made sure we somehow were able to join the rest of the passengers in these adventures. Not everything was "perfect" as nothing always is. There were a few hiccups along the way but nothing to be upset about. Read Less
Sail Date August 2019
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
Sail Date September 2018
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and ... Read More
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and we wanted a stop in Victoria. We also wanted to explore as much of the Inside Passage as we could. Next we wanted to sail with Terry Breen (she was the Enrichment Lecturer on our Amazon cruise last year). She is excellent and we knew she would make our exploration of Alaska more interesting. Finally we had sailed on the Mariner to the Amazon in November/December 2017 and we were excited to see Mariner after she came out of dry dock. We stayed one night in Anchorage before boarding a coach to Seward for embarkation. When we arrived in Anchorage it was sunny and we were able to see Denali. The locals told us that the weather was better than expected and that we were lucky to see Denali as it was quite often (at least 50% of the time) shrouded in clouds. The coach ride to Seward was quite pleasant. We were given a snack and were given a commentary about the sights along the route. Seward terminal made me smile. I said "well this is Alaska". Friendly and competent would describe the staff. Embarkation was relaxed and stress free. Of course a champagne flute awaited us as soon as we boarded. The new color pallet on Mariner is beautiful and elegant. Our suite, 863, was very comfortable. The storage above the desk has been removed but we did not miss it. That area is now more open and appears larger. This suite does not have a tub (our request) and we enjoyed not having to step up into the tub/shower combination. (Personal Preference) The flow in the Veranda is better managed. The somewhat bizarre (our opinion) art in the atrium elevator we called Stairway to Heaven has been removed and we consider that an improvement. There is new furniture and carpeting around the ship. Overall the ship looks updated and so pretty. The one design flaw perhaps is in the theater. The step hazards have been removed and that is a good thing. However, the arm rails extend far out and "snag clothing, your handbag, or even your knees. We were cautious and we were fine but were alerted to this and might be a potential problem for some. As I said we had been on the Mariner in late 2017. The entertainment cast was different than the Amazon cruise but the shows were repeats. They were still good. The cruise director, John did a one man show that was really fantastic. He is talented and professional while being quite personable. We enjoyed his show immensely. There was also a very good magician that we enjoyed. Terry Breen did not disappoint. We learned so much about glaciers and about the First Nation's People and whales and just about Alaska in general. We knew that we would come home with a better understanding of this last frontier after spending time with Terry. The weather was a concern but we packed for cold and rain and in between. Our weather was glorious. Sunny and 60's. If it did rain it was in the evening . The mornings were cool so layering is the secret. We had a rainy day in Ketchikan but not soaking and rain was interspersed with sun. Every new day brought new and more beautiful scenery. Each day brought a new experience. We saw snow capped mountain peaks, glaciers (We got within 1/2 mile of the glacier and witnessed calving), fjords, grizzlies,black bears, eagles, salmon running, sea lions, orca whales, and humback whales, black tail deer and totems. We were treated to the splendor of Alaska visually and from our wonderful guides. The people of Alaska are some of the friendliest we have met anywhere in the world. They are eager for you to learn about their culture and to experience Alaska through their eyes. Visiting with the locals was one of my favorite activities. Their life is hard but it is what they love. We left Alaska and sailed to Victoria. It is a really pretty Victorian city. We toured the city, visited Butchart Gardens and attended High Tea at the Empress Hotel. If only one activity fits in your schedule do not miss the Butchart Gardens. This is a truly magical place. We then sailed to Vancouver and boarded a van to begin our post cruise . We spent 2 days in Whistler. WOW!!! This was a site for the Winter Olympics and we stayed at the Fairmont Chateau hotel which is a 4 Seasons resort with Blackcomb Mountain and Whistler Mountain as backdrops. Since there was no snow the preferred activity was mountain biking and bikers were everywhere. This is a great area to relax and enjoy the great outdoors. We rode the gondola and went on the Peak2Peak tram. The next day we flew to see the glacier in a float plane. Fun and new experience for us. We really enjoyed the upscale lodge feel of Whistler. The third day we left Whistler and returned to Vancouver and had a half day tour. We saw Stanley Park, had a lunch stop on Granville Island (the public market was amazing!) and drove through Chinatown and the Gastoen area. We spent the night at the Fairmont Vancouver and then were transferred to the Vancouver airport for our flight home. This is a very nice airport. Customs was quick and painless as you actually clear US customs there rather than at your US destination. To complete our review of the Mariner we need to discuss the food. We dined in all of the venues and enjoyed every meal. Compass Rose is spectacular and I really enjoyed Chartreuse. This is a new venue for the Mariner (replaced Signatures). We had no complaints with any venue . Service on Regent can not be beat. As an example, I love their sea bass. I forgot to check the Compass Rose menu and missed it the one night it was prepared. I asked if it was going to be on another night. "Sorry, no. However we will ask the chef and if he has the ingredients he will make it for you tomorrow night." He did and it was delicious, as I knew it would be. Thank You for going above and beyond! If I haven't made it clear by now, this cruise to Alaska was beyond our expectations. I need to say that we keep coming back to Regent because of the crew. They had been in Alaska all Spring and Summer doing similar routes and I am sure hearing similar stories and seeing similar scenery. However, their energy level, big smiles, and eagerness to please would lead you to believe they were on the first cruise in Alaska. First class all the way!!! Read Less
Sail Date September 2018
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the ... Read More
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise directly with RSSC. I found our travel agent at RSSC to be very easy to work with. My only complaint with RSSC was several of the excursions that we would have enjoyed had been booked prior to our booking the trip and some of the excursions were just OK (that is the reason for the 4 star vs 5 star). Perhaps it was bad choosing on our part. We would have enjoyed having more flexibility with the excursions. But perhaps that is an impossibility in the nature of cruising - we were new to cruising. The food on the boat was excellent and my kids require gluten free diets which the culinary staff was amazing, They had wanted us to pre-order our gluten free meals ahead of time however many times my kids decided what they wanted at the meals and they couldn't have been more flexible. The complete staff on board could not have been more welcoming. There was a youth club - but my kids weren't interested in joining. There was a great game room with lots of games that we were able to use anywhere on board and a pool. We were lucky with wonderful weather and the pool deck was used often. Our room was very nice and the housekeeping staff was wonderful. The fitness facility was small and we did have to wait for treadmill/elliptical when we went. The spa was nice - we enjoyed massages and a manicure for me. The on board entertainment was enjoyable. We needed to see the doctor (for pink eye) that was contracted before cruising for medication and the medical facility/doctor/nurse were wonderful. I would highly recommend cruising with RSSC - but do some homework on the excursions! Read Less
Sail Date August 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
Sail Date July 2018
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first ... Read More
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first rate. The house wines are quite good, not low-grade stuff designed to push you into pricey upgrades. The specialty restaurants are just wonderful. I had a steak that was as good as any I have had in my entire life. The French food was absolutely perfect. I have only one suggestion for improvement. We love espresso coffee drinks and it seemed impossible to get fresh cream or half and half aboard. The ship's coffee bar uses box packaged super pasteurized milk products which are not as good tasting as the fresh cartons you buy in stores. Several times our shore excursions included shopping for fresh cream to put in our coffee aboard. This might be an inventory or storage logistics problem, but Regent should endeavor to fix it as it is the one thing that kept the shipboard food epxerience at a 9+ instead of a 10. I was going to try several different cruise lines to find the perfect one, but my Regent experience on my very first cruise has made that comparison shopping unnecessary. My future cruises will be Regent cruises for sure. Read Less
Sail Date July 2018
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most ... Read More
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours in the evening....when we asked at Reception we were told to go along the road to a bar that served food.!!!!! Not what we expected from Regent. Regent forgot to mention that the ship does not actually sail from Anchorage, but from Seward which is 140 miles away!! Yes there was a coach available (at an extortionate price)...but 3 hours on a coach was not the way we expected to start our trip. Embarkation was fast and efficient and the stateroom was almost what we expected....on previous Cruises our bathroom had a bath and a separate shower...not on the Mariner...a shower inside the bath....disappointing! There was bulb out in our Bathroom for 4 days and despite asking repeatedly for it to be dealt with, it never was. Food was acceptable ..all sounded and looked good but a little lacking in seasoning...just a little bland...perhaps 7 out of 10. Entertainment was surprisingly good for a small ship. The biggest problem was an outbreak of GI (Nora Virus) on board which shut down and curtailed many things. The Laundry, Library, games areas and food areas were all affected as, according Regent, the Virus could be transmitted by touching....however the Casino (which makes money for Regent) stayed open with people touching Chips and cards. I have since contacted Regent about this and received a very standardised response which did not answer my questions, and when I asked again for answers to specific questions...I have been ignored...no response at all and that is now well over 2 weeks. We always wanted to visit Alaska...just once, to tick it off our "bucket list", so this was a once in a lifetime Cruise for a Special Birthday which was disappointing and Regent's lack of responses are even more disappointing. Read Less
Sail Date June 2018
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was ... Read More
We did a considerable amount of research for our Alaskan cruise before choosing the Seven Seas Mariner. The ship presents itself with such class and attention to every detail.The embarkation was organised and stress free. The suite was more than we expected for three of us ( our adult daughter shared the suite with us in the ‘lounge area’ of the suite. The bathroom was a good size with lovely complimentary toiletries and shower over bath. The staff were friendly and we were greeted several times a day by a sunny smile and a good morning or good afternoon or good evening. The lectures were informative and offered a good entry level into learning about Alaska. The evening shows were relaxed and entertaining. All of the restaurants offered a wide choice. We ate at Chartreuse several evenings where the food was beautifully presented and delicious. The other à la carte restaurants we enjoyed were Prime 7 and Compass Rose all of which were exceptional. We enjoyed breakfast at La Verenda where it was self - service. We also enjoyed lunches at Coffee Connections where there was a wide range of light snacks to choose from. Had there not been Gastrointestinal infection on the ship it would have been perfect. Because of this, all the self service laundries were locked and were not made available for the balance of our cruise - 6 days. We were not offered a complimentry laundering service and when asked were told that we would have to pay. I felt that we could have had a bit of help in this regard as after all we had paid for a commodity and there wasn’t any option offered to us. Other than this, it was amazing. The best part was not having to pay for your meals, drinks, and tips in the ‘all inclusive’ fee structure. Looking forward to our next cruise with Seven Seas. Read Less
Sail Date June 2018
Itinerary. We’ve cruised with Regent 3 Times before and enjoy the all inclusive pricing. The food, specialty beverages, wines, cabin spaciousness and shore excursions were top notch. Our butler was outstanding and offered excellent tips ... Read More
Itinerary. We’ve cruised with Regent 3 Times before and enjoy the all inclusive pricing. The food, specialty beverages, wines, cabin spaciousness and shore excursions were top notch. Our butler was outstanding and offered excellent tips and info each morning with room service breakfast and in the evening when we brought us canapés. The ship has been in dry dock recently and every area of the ship was in excellent condition. The Compass Rose renovation was needed and the result is gorgeous. We enjoyed the new dining options Chartreuse and Prime 7 several times during our cruise. Terrific food and excellent service. The only downside was an outbreak of norobirus which impacted about 30 of the 700 cruisers and 450 crew. When the outbreak was reported the crew immediately implemented an extremely rigorous cleaning protocol all over the ship. We were affected by the virus but did notice how diligent the crew was. Their efforts restricted the outbreak to only a small # of passengers and crew. Read Less
Sail Date June 2018
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing ... Read More
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing scenery and seeing landscapes you cannot see anywhere else in the world. It is pretty cool to see moose, bear, bald eagles, porpoises and whale living in the wild. We did the pre-Denali tour and our guide, Lane, did a great job pointing everything out and making sure we stuck to the schedule. He also gave great recommendations for restaurants and he does a nice job figuring out your likes and dislikes. A common theme to this review will be that I wish many of the tours were more active. I expected the hikes to be more challenging and that we would be outside of a bus a little more than we were. I wanted to spend more time in Girdwood which a great little town and the Hotel Alyska has a lot to offer. We didn’t have enough time there. We arrived at the Mariner on sailing day at about 3:30. The lifeboat drill was at 4:00 so there was very little time to explore. The Mariner is beautiful ship with great flow. It did not look old at all and I think it recently had been refurbished. Our cabin was a Penthouse level 1. Great size for two people. Plenty of room with lots of drawers and a good size closet. Although not as big as Oceania. Suitcases had to (and fit fine) go under the bed. Room was always clean and Butler was always available if we needed anything. Refrigerators always had plenty of soda and there was wine there as well. And beer. It was very comparable to the suite on Oceania Riveria. There was Lily express maker but no cappuccino maker like on Riviera. Also the afternoon canapés were always better on the Riveria. Restaurants and food were better than NCL, Royal Caribbean, Disney and Carnival. But not as good or as varied as the Oceania Riveria. There is one main dining room, Compass Rose, which has half the menu same every night and the other changes daily. Lots of choices. There is also La Veranda which is an Italian restaurant which has a set menu with some daily specials. In bed th restaurants Food was good, but not great. Desserts were almost always disappointing. Service for certain things was not good. Constantly had to ask someone to refill water glasses and at time difficult to find person for more wine. All were very pleasant. Tomas at La Veranda was the next waiter on ship. Very knowledgeable and friendly. Neither of those restaurants took reservations. However, for two nights we could not get seats at La Veranda at 7:00 because it was full. There are two reservation restaurants. Prime 7 had the best food in any steakhouse we have been on in any ship. Chartreuse, the French restaurant was very good as well. Unfortunately, with my class of Penthouse 1, you can only reserve them online at each one time per cruise before the cruise. On the second night I tried to book more nights and they were already filled for every night. Entertainment was basically 4 Review shows - Broadway, country, crooners, and a mix. Singers were very good. The dancers were fantastic. William was especially great. Really really amazing. Felt shows were comparable to Oceania. One show at 9:30 which was kind of late. Excursions were good but not for the younger generation. My wife and I are 50 and we had our 18 and 19 yo old children. We were all on Oceania last June touring the Mediterranean. We knew Regent was an older crowd but it was quite different than Oceania. Not sure whether that was because of cruiseline, Alaska, or being in May as opposed to June. However, even the tours that were the “most” strenuous were not tiring at all. Lots of bus tours and slow walking. We were hoping it would be more rugged and descriptions of tours seemed more active than they actually were. Alaska is beautiful and wildlife is incredible. Our biggest complaint was the lack of activities on the ship. No organized games except for one trivia each year. No real interesting lectures on any day. We all wished there had been lots more to do like there were every other cruiseline we have been on. Overall the Mariner is a great ship if you want to relax and drink and eat with a quiet group of people. And it is an excellent ship but probably would not cruise on Regent again. I think we will opt for Oceania. Read Less
Sail Date May 2018
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six ... Read More
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six times, 70 nights. We have sailed four times on the Mariner, once on the Voyager, and once on the Explorer. Our most recent sailing was Alaska in August, 2017 on the Mariner. We have had it with Regent and will never sail them again. They are arrogant and pompous to deal with, they do not respond at all to customer service complaints or issues, and the on board Uniform staff are arrogant as well. Regents’ overwhelming message is “ boy are you lucky we let you sail with us. Really lucky, and don’t you ever forget it.” It wasn’t all this work always this way, pre-MCL ownership. In our first sailing, Singapore to Sydney, on the mariner in 2010 the experience was wonderful in every regard. First of all, the ship was absolutely beautiful and in excellent condition throughout. The food was far, far better. I remember Unlimited sushi and sashimi on deck every day at lunch you never get it now. And the service was impeccable, at every level in every touch point. Through the years, the service and food has deteriorated steadily. The restaurants are way understaffed, most egregiously so in in Compass Rose, where the services painfully slow. On our last two cruises, Alaska in August and South America last February, there was not a single meal, not one, where are water glass was refilled without our asking, when we could find someone to ask. The condition of the mariner is deplorable. When we book to the South America cruise, we were told that the ship would have been newly refurbished. Region delayed it for you, blaming a shipyard hurricane, when everyone knew they just didn’t want to spend the money. The condition of the ship now is poor. The furniture in our horizon view suite, at the very rear the ship, was filthy. The faux [plastic] rattan furniture on the Veranda was falling apart. This suite was a $5000 upgrade. The day after returning from our Alaska cruise I had some questions about my final onboard invoice. I called Regent Customer Relations, and in keeping with the Regent approach to customer service got a voicemail. I left a message. I never got a call back. At the same time, I wrote corporate to express several concerns. I emailed Frank Del Rio, CEO of NCL and got no response. I sent him a follow-up, requesting the courtesy of a response, and got no response. I then forwarded both emails to Jason Montague, the CEO of Regent, and asked for his response. He never responded. We were stunned by the deterioration of the shipboard entertainment, which was outstanding on our South America cruise. It was dreadful on the Alaska cruise. They always have a duo, piano player and singer, in the Explorer Lounge before dinner. They were extremely weak. The dance company was no better than a high school group. The outstanding Regent Signature seven-piece orchestra has been cut back to five pieces. We have just booked our next cruise with Seabourn. What a difference at this early stage: they are absolutely delightful to deal with. It is night and day compared to Regent Read Less
Sail Date August 2017
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything ... Read More
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything is included. There is no nickel and diming that I have heard occurs on other cruise lines. It turned out that this cruise met all of my expectations and more. The food was delicious and healthy; the staff was friendly and competent; the suites were clean and elegant. The entertainment was fun. And best of all, the excursions were free and excellent. (A few cost extra.) We saw whales, eagles, and sea otters on the Sea Otter excursion. The cruise line also offered experts who presented lectures daily about the sites that were on our itinerary. These lectures were broadcast on the television for those who had conflicts, and couldn't attend. The spa was great too. We all had pedicures, and some of us had massages. The track on deck 12 was wonderful and the exercise room provided machines for those who wanted to hit the "gym." I loved this cruise, and will gladly book my next cruise with Regent Seven Seas. Read Less
Sail Date August 2017
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is ... Read More
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is just right so you have enough variety in restaurants, activities, excursions but you do not feel like you are surrounded by hundreds of people. The cabins are gorgeous, each with a veranda and it made no difference which side of the ship you were on. The food was good - other dinners were better than others, but nothing below what we would say is good. The buffets were beautiful and there was no shortage of food or adult beverages! The excursions were very well organized and the guide companies they used were top notch. The staff was terrific - so polite, helpful and friendly. We would recommend this line to anyone wanting a great cruise with fewer people. It is definitely now our list for our next big vacation. Read Less
Sail Date August 2017
We chose this cruise because we were tired of being nickeled and dimed to death with other cruise lines & the Itinerary was one we had not experienced before, in addition my sister-in-law recently lost her husband and we invited her to ... Read More
We chose this cruise because we were tired of being nickeled and dimed to death with other cruise lines & the Itinerary was one we had not experienced before, in addition my sister-in-law recently lost her husband and we invited her to join us. We went to some very nice ports and a few ugly ports... Guatemala and Ecuador. I have to say that this was a very enjoyable cruise except for the lack of bands and dancing facilities. For some reason the last time they rebuilt the ship some idiot decided that two poles in the middle of the only small dance floor on the ship was a good idea. Whenever more than three couples got on the floor it was impossible to move around. Also there is only one musical band on the ship. That means that there is zero dancing anywhere on the ship whenever the band is required for accompanying any performer of the production staff and dancers. This is ridiculous and cheap for a cruise company that makes a big deal out of being all inclusive. I have one really major complaint: We booked a penthouse cabin for three adults, there are only a dozen penthouse cabins supposedly set up for three passengers on the ship. The problem is that the cabins are just like all the others. Zero accommodations made for the third passenger. Here is a list of the problems associated with this setup: 1.) The pull-out couch had a lousy mattress. We insisted and got a real mattress (6 inchs thick) assigned to the bed that had to be removed and replaced each and every night for the 29 day cruise as it would not fit in the couch. Once the pull out couch and mattress are in place the bar and refrigerator cannot be used as the cabin is too narrow to open the refrigerator. It also make the balcony impossible to use once the bed is made as you have to crawl over the bed to open it. Because of this each morning I was forced to remove the matress, and then store it between the couch and the window, temporarily blocking half of our Balcony view every morning to give us access to the Balcony. 2.) The glassware had two of everything in the cabinet upon our arrival. We had to request glassware and stemware for three occupants & several times after using the bar the glassware was not replaced properly while we were away for a show or dinner. 3.) We paid for Butler service, overall the service was excellent except... when canapé's were delivered every night they were always delivered in multiples of 2, not 3, I attempted to explain this to our Butler, who seemed to speak very good English, but after numerous attempts gave up and divided what he brought as best we could. It was almost a game to decide which of the three of us was being shorted a selection each evening. In addition several times I had to request replenishment of beer and alcohol. 4.) If a cabin is properly set up for three, there should be end tables with drawers for three, not two, instead of a lamp table with NO storage for the third person. 5.) Inadequate storage space for 3, for a 29 day cruise. Of course there was an inadequate number of clothes hangers for 3 people for the cruise. It took several request to get enough into our walk-in closet. 6.) Inadequate lighting at the bed for the third person. On this ship, the Navigator, having a third person in a Penthouse suite is NOT advisable. By the end of the cruise, because of the inadequate facilities, we determined never to attempt a third person again, at least not in this suite. It seemed to me that when you add a third person for over $10,000 you should expect better. Our cruise was supposed to stop at Catalina Island. Upon embarkation, we were informed that we were NOT stopping in Catalina, but because of some problem, yet to be explained, we instead went to the stupid port of Ensenada. I believe they waited to tell us this upon embarkation because numerous people would have been on the Cruise lines case because of the change. I would have been one of them. There has been no mention of refunding some of our money because we lost out on a port all of us really wanted to go to. Excursions; Having excursions included in the price of the cruise is a good thing. You don't have to worry about getting back to the ship on time if you stay with the guide. You also don't have to do the amount of planning and coordination that is required to do them on your own. We did run across several minor issues that I felt happened because the Cruise line was being cheap. All cruisers paid a lot of money for this trip. This kind of stuff should not happen: 1.) They give you all the water you want to carry when you leave the ship, OK, who wants to carry more than one bottle each. On several occasions once on the coach no additional water was provided by the cruise ship and after a 6 to 7 hour tour of very warm and humid conditions having to pay a couple bucks for local water should not happen. On more than one occasion when we reached our destination on the coach the tour/guide had water for sale at ridiculous prices. Why is water not included in the tours? Good question... 2.) We signed up for "Lunch with an Astronaut" at the Kennedy space center. The lunch with the Astronaut was cancelled, but everyone still thought lunch was going to be provided, just that the Astronaut would not be there. Wrong, we had to buy our lunch after being ticked to have a lunch provided. Can we say, cheap. 3.) We went to a tour that was advertised as a drive through an animal park in Guatemala consisting of driving through the park in 6 passenger covered jeeps and station wagons.... Wrong, we drove through in our 50 passenger motor coach that barely made the turns and photography was hampered by the fact that the windows were glary and would not open, and of course if you were seated on the wrong side of the bus it was impossible to see, much get good photo's.... bummer OK, not so bad, but we were promised a lunch. The restaurant made sandwiches and burgers that all of us thought should have been provided, but Wrong, our provided lunch consisted of a small cup of fries and a local beer. If you wanted more, you had to purchase it on your own dime. Another cheap play by the Cruise. Not sounding quite so all inclusive is it. Many of the excursions were excellent, but not all of them. Whenever I have paid for an excursion with non all inclusive lines, I got really nice excursions. Regent could do a much better job and stop being so cheap. I also feel they should pre-tip the guides so they did not look for handouts at the end of there tour. Read Less
Sail Date July 2017
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best ... Read More
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best , very good other nights. A joke for a tea service in the late afternoons. We just expected so much more for this highly overpriced line and have received much better service on others such as their sister line Oceania. Buffet that was drastically small and not varied as on other lines. Butler and room service was good, Penthouse A was large. Excursions were good but not worth paying extra for the all inclusive fees. The paid extra excursions were way better and they were expensive relative to other lines. Don't get the King Crab in Prime 7, get the lobster. Crab was frozen, served luke warm, dry as very old. Signatures had good dishes but no consistency for the same dishes two nights in a row. Compass Rose and Sete Mare both inconsistent for service and food. Really good dishes occasionally but not overall. Faulty service at best. This cruise line is not ready for prime time yet. We had much better experiences overall on Oceania but will be using Viking next as everyone we talk to rates them the highest now. Read Less
Sail Date July 2017
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very ... Read More
Summary: Exploring Alaska was an awesome, unforgettable experience, and traveling by cruise ship was an excellent--and comfortable--way to explore much of that huge state without having to relocate from hotel to hotel. It was also very convenient to have virtually all cruise-related costs (e.g., drinks, tips, most excursion fees, etc.) included in one overall cruise price. However, while the food ranged from good to excellent, the condition of the ship and the quality of its service were less than five-star. The ship: While most public areas were attractive, the ship is old and overdue for an overhaul. Our cabin was comfortable but much in need of renovation (holes in curtains, stained marble floors in bathroom, sticking drawers, nicked furniture, stained chair and peeling paint on veranda). The dining areas and lounges were attractive but had some deteriorated and corroded window seals, which detracted from the view and the experience. The caulking in the teak decks by the pool was loose or deteriorated in many places. Many on-deck lights and fixtures had been painted over so many times that the different layers of paint and drips were visible. When leaving and boarding the ship at ports of call it was possible to see that portions of the ship’s hull paint were peeling or discolored. Dining: The food quality ranged from good to very good in the two restaurants that were open to all passengers, and from very good to excellent in the two special restaurants that were restricted primarily to upper-class passengers. The included wines were acceptable but nothing special; “premium” wines were available at substantial extra cost and were not what I would consider premium. Service in the lower-class restaurants ranged from good to terrible; in the two upper-class restaurants service was very good to excellent. Given Regent’s very high prices for even the smallest cabins, the fact that lower-class passengers were discriminated against in access to the two better dining venues was quite aggravating. During the booking process I was told I could reserve one meal in each of the upper-class restaurants prior to boarding, which was true, and I was repeatedly told by Regent’s booking agents that after boarding I could reserve additional meals in the two upper-class restaurants, which was totally untrue. Other service: Service in the lounges ranged from very good to terrible. Cabin cleaning, bed-making, etc. service was very good. Crew: Most crew members were friendly and helpful; however, several were the opposite (not just one or two individuals on one or two occasions, more like six or seven crew members on multiple occasions each). Some destination services staff were pleasant, but one was dour throughout the trip and did not seem to like assisting passengers. In general, the crew who interact with passengers would greatly benefit from upgraded hospitality training with a focus on improving food service and the overall passenger experience (perhaps linking crew advancement and modest bonuses or benefits to performance). Further, most of the crew are non-native English speakers and/or have strong accents, which often led to misunderstandings and poor service; ongoing brush-up English courses would greatly improve crew service for, and interaction with, passengers. (For Regent’s high prices the service should be more like that offered by a top hotel chain such as Ritz-Carlton.) Excursions: There were many interesting and enjoyable shore excursions to choose from, most at no additional cost. The quality of the on-shore guides was good to fair; one spent as much time talking about herself as about the rainforest we were walking through, and knew little about the history of the area. Some cruise lines are apparently working to upgrade the quality of their excursions and guides, something Regent might want to consider. Spa and fitness: As might be expected, the Canyon Ranch spa is expensive. The fitness area is small and its equipment is limited and not up to date. Entertainment: Most or all of the performers were new to the ship and seemed a bit ill at ease or uncertain; their routines were not all that entertaining. For me the most enjoyable event was the performance put on by the crew near the end of the cruise. Wi-Fi: The ship’s wi-fi was very slow and erratic, and crashed at least a couple of times daily. Health: Our cabin, the dining venues and the other public areas were kept very clean at all times. Hand sanitizer stations were available at numerous strategic locations in the public areas throughout the ship, though perhaps only once or twice in my 7-day trip did I ever see a crew member use the sanitizers in the public areas; I assume (and hope) that sanitizer stations were available, and used, in the behind-the-scenes areas frequented by the crew. Toward the end of our cruise it was announced that 11 crew members and passengers had come down with a flu-like illness and were restricted to quarters. The captain declared a Code Red Influenza condition and instituted preventive measures such as removing books and board games from the ship’s library; offering free medical consultations to passengers who thought they might be ill; leaving public restroom doors ajar so visitors did not have to touch the door handle; discouraging hand-shaking; encouraging passengers to cover up with a tissue or elbow when sneezing; and having crew members with rubber gloves serve food to passengers at the buffets in lieu of self-service. Contrary to the CDC’s recommendations on influenza control for commercial ships, paper towels were removed from the public restrooms and passengers had to use tissues to dry their hands. Another lapse: I watched a worker sanitizing on-deck handrails by wiping only the tops of the rails, not the sides and bottoms, which people’s fingers inevitably touch when they grip the rails. The very good news is that the flu problem was successfully contained and only a very small percentage of the Mariner’s passengers and crew came down with the flu. Upon completing my cruise I did a bit of research and learned that last year the Mariner was cited by the CDC for connecting “potable [drinking] water hose to [two] black water [sewage] collecting tanks.” This astonishing error was apparently corrected as soon as the CDC inspector caught it, but I was surprised to learn that the ship’s procedures and supervision were not in place to prevent such a potentially disastrous error from occurring in the first place--and that the ship’s supervisors and management did not know of the problem until it was discovered by the CDC inspector. Value: Regent’s pricing seems to be the highest in the cruise line business but given the shortcomings noted above the value is only fair. For such high prices passengers should receive outstanding service and accommodations. Bottom line: As a result of my recent experience on the Regent Mariner I definitely would not consider booking on the Mariner again until after it is renovated in 2018; I suppose there will be no way to know if any crew hospitality training and English language improvement efforts have been implemented without traveling on the ship. In any case my trip did not live up to Regent’s glossy advertising, so when I book my next cruise I will be looking closely at the offerings of other lines, especially Ritz-Carlton, which is world-renowned for its service and luxury and is entering the cruise business. Perhaps Ritz-Carlton’s presence will raise the performance bar for all cruise lines, including Regent. Read Less
Sail Date July 2017
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the ... Read More
This was our first cruise on Regent and it surpassed our expectations. Staff and Service were excellent. Our penthouse suite was very nice, roomy and extremely well cared for.Our butler was always on hand for whatever we needed. All the restaurants were excellent with great wine choices and my wife particularly liked tea time with many pastry choices every day at 4 o'clock. What I think we noticed and enjoyed most was that where ever we went or whatever we attended while on board it was never crowded, no lines, no waiting. There were always plenty of fun things to do, entertainment at night, bingo, trivia, bowling, and great excursions to choose from. The cruise staff were all very professional and friendly and did everything possible to make it enjoyable. This was a first class experience all around and we would highly recommend it. We also took the Denali land package before our cruise which we would rate as good but hotels were very average except the Hotel Aleyeska. Read Less
Sail Date June 2017
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a ... Read More
We chose the Regent 7 night cruise to Alaska on the advice of our very knowledgeable travel consultant at AAA in Stuart, FL. As first time cruisers, we were a little apprehensive on embarking on this adventure. No worries, it was a perfect vacation in every way. This cruise on the Seven Seas Mariner was an all inclusive trip which provided a spacious suite with a veranda, king bed, large bath with daily service. Also included were wonderful meals & drinks at a variety of dining rooms, pool deck, lounges and room service. Our room stewardesses, Lusan and Julie were cheerful, attentive, and efficient. We found that every member of the staff: dining staff, crew, and all service personnel were so accessible, friendly and eager to please. In addition, the excursions, whale watching, wildlife excursions, a crab feast were excellent and also part of the package. We were met at the pier, transported to the various sites and returned to the pier! So very well organized. There was a PhD anthropologist that provided educational and entertaining insights into the Alaskan history, the majestic scenery, fjords, glaciers, etc. Their was nightly entertainment provided by a talented group of singers/dancers. Our first cruise but not our last on Regent Seven Seas Cruise Line! Read Less
Sail Date June 2017
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which ... Read More
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which there were charges were excursions with helicopter or plane flights involved. Bad-due to maintenance problem, one of 4 ports of call (and excursion) and inside passage were missed. A 15% credit on FUTURE cruise offered in letter that stated we were going to the inside passage. Shortly after the credit offer was received ithe nside passage-a cruise highlight-was cancelled and no additional credit issued or offered. The inside passage was cancelled to expedite our return to Vancouver. Regarding the food and service, all was fine in the buffet restaurants. In one of the reservation only restaurants (where you may dine once during your cruise) our order was taken before wine and bread were served. Extremely poor service-especially for a 'fine' dining experience. Several passengers noted Regent was their preferred cruise line, but that the service and attitudes on this ship were not up to past experiences. That must have been the case because so many good reviews on cruise critic. Recently retired, this was our 3rd cruise in 12 months on 3 different lines. Scenic (river cruise) and Paul Gaugin were also all inclusive, and both were considerably higher caliber experiences compared to Regent. Read Less
Sail Date July 2016
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and ... Read More
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and sea adventure in Alaska was appealing. Regent offered a wide variety of shore excursions, beautifully appointed and spacious balcony suites, professional, and courteous staff on board, and fine dining. Sounded perfect and other than the weather which was beyond anyone's control, they met expectations for most of our trip. The entertainment was pretty lame and paled in comparison to what is offered on Royal Caribbean cruises. Not sure what demographic Regent was targeting, but it is pretty hard to be motivated to dance to tunes by Tony Orlando and Dawn. We had a great swing dancing lesson on board but no opportunity to practice what we were taught. With the exception of biking in Sitka, our excursions were great - especially the hike to the Mendenhall Glacier. In steady cold rain, Sitka's bike tour was disorganized, limited to unscenic roads, and ended with a Subway sandwich lunch under a tarp. We would have selected a different excursion had we known this was the sum total. Juneau zip lining and train rides were wonderful but sometime after we departed Juneau, our ship experienced engine trouble and instead of sailing to Ketchikan we headed back to Juneau for repairs. Originally, while repairs were underway, last minute excursions and the opportunity to explore Juneau again were offered. Then these excursions were cancelled because we were told that the repair would take less time than estimated and we would be leaving Juneau earlier. Some of us had gotten off the boat just to walk around the city but with the uncertainty of timing, many of us stayed put. This meant the loss of our last port and excursions on a ship where there weren't a lot of entertainment options. We were delayed returning to Vancouver, missed our flights home and Regent did put us up in a nice airport hotel. My husband had a work commitment that was impacted by the delay, and although Regent paid for the lodging, dinner that night and breakfast the next morning were on us. Understandably, mechanical problems occur, but Regent's compensation for missing out on our final port, excursions and inconveniences, was to offer us "15% off our next cruise with them." This was completely unsatisfactory customer service. Several of us have written to corporate and as of five weeks later, have not heard back from them. Really sad to have an expensive, but quality cruise line handle a problem like that. Since we missed out on approximately "15%" of our trip, it might have been a better idea to offer a 15% refund. Read Less
Sail Date July 2016
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very ... Read More
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very smoothly and we started our cruise full of excitement. The first couple of days went well except for the dining staff. The first morning we had breakfast I wanted an omelet and the person making the omelets was screaming across the dining room because the person that was suppose to write the tickets was not there. Then the person asked what table we were at which I did not know because I wasn't instructed that I had a table number or needed one. They were caustic and informed me that they must have a table number to assist me. This type of attitude was the norm on this cruise not the exception. I have taken 12 cruises and this was the second worst service I have ever received. The wonderful marketing materials tout they include excursions. Well the price you pay includes those but doesn't give you a refund if they cannot be completed. The weather did not cooperate and we were not able to complete many of the excursions. BEWARE of this marketing since they consider it as an extra but you are paying much more than on other ships that complete the Alaskan experience. The ship experienced a propeller problem and we missed our last port. This also caused us to revisit a port where we could have completed an excursion we missed but the ship chose not the honor the excursions. Very poor and limited communication from the ship's management. The propeller issue caused us to arrive late in Vancouver and many people missed their flights. We waited for over 1 1/2 hours to disembark while we were watching the staff disembark from the other door. People were angry and frustrated while the management offered limited or no explanation except the ship had not been cleared. How can the staff exit until the ship is cleared?? I wrote the Mr. Jason Montague explaining the issue we incurred. The guest relations administrator responded offer nothing but excuses and a minimal apology. We paid almost a $1000 per day per person to be on a first class ship that was rivaled by Carnival for service. The only offer made by the management was 15% discount if I spent more money with them. No restitution for a ruined honeymoon...only another poor marketing ploy to squeeze more money from disgruntled customers. It is one thing to have a problem and another to not address the issues properly and to not do the right thing and take care of customers that you profess to want for future business. Take my advise and choose another cruise line. Read Less
Sail Date July 2016
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say ... Read More
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say excellent, mainly because service was a bit under our expectations from other small, all inclusive lines. The staff was friendly and accommodating. Entertainment was decent, with at least one night of a terrific act. I would say somewhat better than on other small cruise lines. The offered excursions were excellent, though we did lose a stop in one port because of an operating problem with a propeller. This caused us to return to Juneau for an additional day of repair. Bough excursions were offered in the morning, it was decided to cancel all excursions so the ship could try and make a hasty departure. Unfortunately we did not leave Juneau until 3:00, which would have allowed time for most, if noT all, planned excursions. Regent offered a credit off our cruise payment, which only could be applied to a cruise within the next 2 years. Unfortunately we can't take advantage of this as our travel is already scheduled out that far. We also missed traversing the Inside Passage as the ship tried to make up lost time in our journey to Vancouver. Several passengers noted that they felt Regents offer was below the value of what was missed on the cruise, and we certainly felt this way as we will receive nothing unless we again schedule a Regent cruise. Had it not been for the maintenance problem, we would have a much higher opinion of the cruise and Regent. However, their resolution was simply below what we expect from a top shelf cruise line. Disembarkation was fine, except for the red eye flights we were reassigned to because of our late arrival into Vancouver. No offer of an overnight stay-just flights with long airport waits and long layover. Disappointing but not surprising based on the offer for the maintenance inconvenience and lost experiences. Read Less
Sail Date July 2016
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