3 Seward Royal Caribbean Radiance of the Seas Cruise Reviews

We went with our daughter and her family on this Alaska cruise. Alaska was wonderful, Royal Caribbean was terrible. We have traveled on many cruises, but this was our first Royal Caribbean cruise (and Last). Royal Caribbean does their ... Read More
We went with our daughter and her family on this Alaska cruise. Alaska was wonderful, Royal Caribbean was terrible. We have traveled on many cruises, but this was our first Royal Caribbean cruise (and Last). Royal Caribbean does their remodeling during their active cruise trips. Shocking! The carpet in our hall was torn out and replaced with new carpet. The carpet and the glue smell was so toxic our family got very sick. I had a head ache, sore throat and my eyes were burning, for the last two days of our trip. Our daughter was on this trip, in a separate room, she is a type 1 diabetic. Her immune system is already challenged, adding the toxic chemicals made her very sick. She couldn't even get out of bed. Our little grand daughter ended up in the emergency room after we got off the boat. The staff were non attentive. After the trip, numerous calls to Royal Caribbean were not answered. Put on hold and then disconnected after 30 minutes holding, this happened 3 times. I finally got thru, and was supposed to get a call back, big surprise, no call back. We were in a suite and the attention was terrible. No bottled drinking water was available even at our $1,000 per night price. I am surprised this cruise gets any positive feedback, I'm assuming the people that received free trips are the ones reviewing. Save your money and go on a different cruise line.The dining room was ok, food was edible. Not much to do as far as activities.We had 2 days at sea and would have enjoyed something to do with our grandchildren. I heard the entertainment and thought is was karaoke, but it was main singer. Shore excursions were expensive. I tried to purchase online, but Royal Caribbean site showed excursions sold out. I had to call Royal Caribbean site to book shore excursions and paid 30% high to get the same excursion. I have never submitted a negative review. This cruise line was so bad others need to be warned. I wish we had known before we spent so much hard earned money on this disaster cruise. Read Less
Sail Date July 2019
I must start out by saying that we are Diamond members and have cruised with RCL for years to all different destinations from the Caribbean to Europe and our most recent cruise last week to Alaska. We have noticed over the last few cruises ... Read More
I must start out by saying that we are Diamond members and have cruised with RCL for years to all different destinations from the Caribbean to Europe and our most recent cruise last week to Alaska. We have noticed over the last few cruises more penny pinching and the food going downhill, but after a two year break we decided to give it one last go. Alaska was breathtaking and one of the most beautiful places I have ever seen. The cruising however was the Low point of our vacation. We paid a Royal fortune to stay in the Royal Suite on board the Radiance of the Seas for our Alaskan family vacation. After so many cruises we decided to save and splurge on this suite as two of our children are heading to college and our family vacation days may be coming to an end. BIG MISTAKE. From Check-in to disembarkation on the last day, there were so many snafus, too many to mention. Where we didn't expect to be treated like royalty, we did expect to have exceptional service. We did not. Even though we booked this cruise almost a year in advance, our dining table was hidden way back in the middle of the dining room--no where near a window, not even close enough to see "out" a window. We complained. The Dining Room Manager said he would see what he could do and ended up doing nothing. We called our "concierge" who did work out another table as long as we agreed to "anytime dining" and not the first seating. All this took so long we ended up eating in the sub par Windjammer Cafe the first night. Our Suite was "dated" and definitely needed an overhaul. There were so many things NOT working it was crazy. Jacuzzi broken, Sound system for the TV's broken, light bulbs missing, plugs not working etc... Each day of our cruise brought a new worker/repair person to our cabin for something else. It was very frustrating. Bottom line- we DID not expect "Special" treatment, but we did PAY for Special Treatment and did not get it. The food was not great (our waiters the couple of nights we actually got to eat in the dining room were nice, however and the Maitre D was very sweet) and the overall quality of everything from the Casino, bar drinks, entertainment (always less then great but even more so this cruise), have all gone downhill. Simple pleasures like the towel animals they leave in the room (we have a 12-yr old) are few and far between and we had to ASK. The room steward seemed annoyed. That's right, The Royal Suite Room Steward couldn't be bothered with making more than a couple of towel animals. We usually stay in just a family suite so if you are even thinking of wasting the inflated amount of money that the royal suite costs, DON'T DO IT. The ports were great, all beautiful with lots to do. We never booked excursions thru the ship learning early on that their "cut" built in inflates the price and booking on your own is better. With sites like this and trip advisor, we have always found reliable tour companies to book, many times the same ones RCL uses just less expensive without their cut. Rum Runners Charters and Captain Chris in Juneau for fishing and whale watching was FABULOUS. We did the helicopter to the Glacier in Skagway, excellent, float plane in Ketchikan-loved it, and ziplining in Icy Straits. Our only disappointment was the ship. Never saw the Captain, saw the Cruise director once, and left messages for the hotel director Mark Rook who couldn't be bothered to return our call. Cruise to Alaska, just don't do it on RCL. There are too many competing cruise companies to remain loyal to cruise line that doesn't appreciate its repeat passengers. Just saying............ Read Less
Sail Date August 2011
Experienced problems with embarkation. SeaPass cards were not ready/available. We boarded ship with a paper boarding pass. Total time to get on ship and have a SeaPass card was in excess of 1.5 hours. Crew did not know what to do with a ... Read More
Experienced problems with embarkation. SeaPass cards were not ready/available. We boarded ship with a paper boarding pass. Total time to get on ship and have a SeaPass card was in excess of 1.5 hours. Crew did not know what to do with a paper boarding pass. Had to wait on 3 different lines. Stateroom (#1578) was well equipped and all of our luggage was there when we arrived. The view from the balcony showed chipped paint, exposed metal, and rust galore. For a vessel coming out of dry dock, one would not expect to see that type of external conditions. Dining experience was the worst I have experienced on RCCL ships. Food came cold or appetizers / soups never appeared. Head Waiter was more interested in going thru his script than dealing with the poor service. When told about the cold food, his comment was "We will get in right tomorrow.". In our party, there were suppose to be two anniversary celebrations. Neither one of them were acknowledged by the dining room staff (waiter or head waiter). Space in the Windjammer Cafe is now at a premium. With over 1/2 of the original area taken away for the new restaurants, people were racing around to find tables. The Windjammer food is OK and it seems to be consistent from ship to ship as for taste and quality. On the other hand, the dining room food was very poor quality and taste. The best meal I had was the 14.95 Chops Fillet. All of the other main dishes were below Royal Caribbean standards. Salmon on a Cedar Plank had such a strong lemon/citrus taste that the Head Waiter claimed that it was due to the Cedar Plank. (huh???). Escargot was cold and rubbery. Now for the good side: Entertainment was excellent. The shows and comedians captivated the audience. The Cabin Steward was attentive and thorough. The room was clean and ready for us every evening. The excursions were excellent. And Alaska is hard to mess up. The Captains approach to the Hubbard Glacier was challenging and he and the crew were up to the task. They maneuvered around so many ice obstacles, it was amazing that we got as close to the face of the glacier as we did. Read Less
Sail Date June 2011
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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