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1 Helpful Vote
Sail Date: July 2019
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. ... Read More
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. Food on ship was somewhat disappointing as Celebrity reputation was much better. Specialty restaurants were excellent but main dining room and buffet were hit and miss. Some of the portions were tiny and food typically arrived like warm Drinks were good but inconsistent. Don’t order old fashioned as they couldn’t get it right. Bloody Mary was great Our stops were marred by poor weather with two most exciting spots the worst. Our helicopter ride to Glacier was cancelled and inside passage was foggy. We also did a pre cruise land cruise with celebrity to Denali to see wildlife. Strange as Celebrity doesn’t really run that part of tour. Information was lacking Read Less
2 Helpful Votes
Sail Date: July 2019
I chose this cruise because it fit our schedule. It was a 'last minute' decision to replace a postponed Japan trip. Neither my husband nor I have been to Alaska and this was also our very first cruise. My husband and I don't ... Read More
I chose this cruise because it fit our schedule. It was a 'last minute' decision to replace a postponed Japan trip. Neither my husband nor I have been to Alaska and this was also our very first cruise. My husband and I don't have kids and are looking for a quiet environment with the best food. Celebrity was the cruise line that I found (based on research) to best fit these categories that also had a price that we were willing to pay for. I opted for the AquaClass due to the feedback I've seen here at Cruise Critic and some other research I've done. Neither me nor my husband like going to a spa, but I was looking forward to Blu - its the only reason why I picked AquaClass. The SuiteClass was a bit too pricey so AquaClass was the best we could afford. I also booked kind of late - about 30 days before the ship date. TRANSPORTATION: We flew to Anchorage on Thursday afternoon and booked a bus to Seward Friday morning. There are other options such as taking the train (no more seats available when I looked 30 days prior to sail date, so if you want to take the train, book early). The ticket price I saw was $238 for the gold service for 1 person. The other option was to rent a car from Hertz (apparently its the only car rental place in Seward and they wanted ~$400 for a compact car for that 2.5 hours that it would take to drive from Anchorage to Seward). I read somewhere there's Uber and Lyft available but I did not explore that option. The bus ticket (with ACT) was $126 per person for a direct transfer and they still had seats available. The bus also had a touring option which would extend the trip to 4 hours, but I just wanted to get to the ship and start the cruising experience so I chose direct transfer from the Anchorage airport to the port in Seward. They also have the option to pick you up at your hotel but the pick up time was too early and so I opted to just go to the airport (11AM). We just took the hotel shuttle from the hotel back to the airport that Friday morning. We stayed at the Courtyard Marriott. EMBARKATION DAY: The bus got to the port around 1:45PM. We did the expedited check-in and it was smoother than I thought. No lines whatsoever. The entry point lands at Deck 3, and we were welcomed with a glass of sparkling wine. Note this was our first cruise so we didn't know what's going on. We were not sure if there's a passengers gathering or whether we could go straight to our cabin, but then again we didn't know where to get our room keys. Since we were surrounded with cruise employees, we just asked and everyone was just so willing to help and answer questions. We were pointed to the nearest elevator and were told that our room keys will be at our door. OCEANVIEW CAFE: We went exploring and found the OceanView Cafe. Based on research I already knew this was the buffet with no additional charge - but my husband was floored when I told him everything he sees in there was free. The food at the cafe was okay. The only thing I did not like about the first day experience was almost everyone was really trying SO hard to sell the drink package. I was getting flustered in having to say no to so many people. But this selling was only on the first day, as I dont recall anyone asking again for the remainder of the cruise. Note: We did not purchase any drink package as we are not big on drinking. We thought about getting the non-alcoholic package but then again I was really only drinking 2 watermelon tropics a day, and 2 coffees in the morning between the two of us from Blu. We also brought two 1 litre of Aquafina with us onboard which lasted us a couple of days. After that we were happy with tap water from the cafe so we couldn't justify even the non-alcoholic package. Blu Restaurant: This was the reason why we ended up in AquaClass. For an entire month I have been looking forward to eating as much good food as I could. So when dinner time came, we headed up to Blu. The food definitely tasted so much better than the cafe. Also - nobody tried to sell us the drinking package at Blu. We ate here almost every morning and every night. Some dinner menu items changed daily (lobster, halibut, veil, ribeye steak) while some items are static (herb roasted chicken, new york strip, salmon). Breakfast menu is the same all week but our favorites were eggs benedict and berry-pecan pancakes. Note: Lunch is not served at Blu nor at Luminae (exclusive to suiteclass). We did not bother going to the Metropolitan (which is the main dining room) because the line starts building up 30 minutes prior to opening, when we could just walk-in at Blu and be seated right away (or at the cafe and find a seat somewhere). I also read somewhere here that the food at the cafe is just like the food served at the main dining, so I did not feel like we were missing anything. Qsine: We only had 1 lunch at the Qsine when they were having a King Crab feast. We paid the $45 for each of us and we got two king crab legs. I thought it was all you could eat king crabs so I was a bit disappointed that we only got 2 legs. It was good, but I havent decided whether it was worth the $45. We did not try Tuscan Grille (fully booked on embarkation day and did not bother for the rest of the week). We also did not get to try Sushi on Five - maybe next time. EXCURSIONS: We booked 3 excursions with Celebrity (as I did not want to stress about getting left behind). We went hiking in Juneau (4.45 hours hike) and got a good view of Mendenhall Glacier. We were fortunate enough that it did not rain too much (just small sprinkling, then again we were in a Rainforest). This was categorized as a strenuous activity and they did not lie. So please know that you're getting yourselves into before booking. We booked the White Pass trail (train ride) when we got to Skagway. This excursion requires passport as we crossed the Canadian border. Our favorite is the zip rider when we got to Icy Strait Point. It looked intimidating as its the worlds largest zipline but it's not scary at all! (Note that I'm the biggest chicken out there and I hate heights and roller coasters). The only reason why I got brave enough to do this ride is because of the videos I saw on youtube. The way they did this ride (with at seat that they buckle you in) really takes the scariness away. I felt really secure and I didn't feel the 60 MPH descent from the top of the mountain. Really, I would go back to Icy Strait Point, or do the whole cruise again just to do this zip rider again. We did not book anything in Ketchikan as I didnt find anything interesting. We heard the Lumberjack show was good. Activities on the ship: My husband enjoyed the gym and the basketball court on decks 11 and 12. We both went to a couple of wine tasting at the Cellar Master and enjoyed both. My husband discovered a his new favorite whiskey and I had the best Old Fashioned I've ever had. DEBARKATION: We opted for the Self-assist and carried our luggage down the gangway ourselves. This also went smoother than I had thought, so kudos to the people who planned the logistics. Service: I cannot say enough good things at the service we got at both Blu and the room service from Gusti and his team. They were all very accommodating and very friendly. The only other thing I did not like is the way they had setup the exit and entry at the ports (after the embarkation day). Seems the porters (?) had no problems keeping the lines long by waiting on unprepared passengers to look for their Seapass cards and keep the rest of us waiting in line despite having our SeaPass cards on hand. Our first port was Juneau and there was this family who couldn't wait to get out of the ship and actually CUT IN LINE only to find that they didn't know they needed their Seapass cards to get out and so everybody waited for them to finally find it in their jacket pockets and purses. The entire family was clueless! You would think the porters would have told them to step aside so the rest of us could scan our cards and leave the ship - but no! Everyone ended up waiting! It was even more irritating when we were getting back from our almost 5 hour hike and it was cold and started to rain and we were being held up right outside of the ship because a couple of the passengers could not find their Seapass cards that they have tucked away somewhere in their thick layered jackets. I would think the porters have done this multiple times before and they would know its more efficient to just let the people who are READY and had the cards on hand to board/deboard the ship while the unprepared passengers are set aside until they get their act together. This is the only thing that could be improved, and the only reason why I am leaving 4 stars out of 5 on this review. Read Less
Sail Date: July 2019
I choose this cruise line in part because it touted a great children's program. I thought I had investigated the details but when I got there the cost or the Kids at Sea was $6 extra an hour which was not at all advertised in the ... Read More
I choose this cruise line in part because it touted a great children's program. I thought I had investigated the details but when I got there the cost or the Kids at Sea was $6 extra an hour which was not at all advertised in the Celebrity materials. The person at the sign in desk said, among other things, "We have computer games, Minecraft and Fortnight." Of course my 10 year old was all excited and wanted to spend his cruise time there. $6 an hour for the kids to play computer games????? We take them on a cruise to get them away from the electronics! The Alaska cruise had NO heated pool outside and it was COLD. No one was in the outside pools and the indoor pool was open to children only from 4-7PM. I think for the price you pay for a cruise the ship should be able to afford to heat one pool especially if there are children on board. The only kids activity my child took part in was "Dodge Ball for ages 10-14"---When we got there the activity director invited the adults that were playing basketball to join in the fun. There was no mention of anything like "below the waist." Adults and teenagers were aiming at each other's heads while the children were just in the way. My child was hit hard in the chest with an adult elbow that was trying to avoid a head hit. Fortunately at that point he wanted to leave. I will likely choose a different line next time. Read Less
3 Helpful Votes
Sail Date: July 2019
This ship is not too big not too small. Easy to navigate with plenty of elevators. The Crew is friendly and attentive. Food in all restaurants was great. Lobster night had full size tails all you can eat. Prime rib on two nights and it ... Read More
This ship is not too big not too small. Easy to navigate with plenty of elevators. The Crew is friendly and attentive. Food in all restaurants was great. Lobster night had full size tails all you can eat. Prime rib on two nights and it was very good. The buffet breakfast and lunch were large and plenty of good choices. Several Indian and Asian dishes as there were many guest from those countries on board. Pool side grill had dogs and burgers with really good french fries. We had the drink package which included many top shelf brands and plenty of beer choices and wine. Our balcony 7027 was clean and had plenty of storage. A night light in the bathroom is great. Hot water at all times. A large TV on the wall is great. But not a large amount of channels. Entertainment was great with the exception of one comedy act which was so so. A lot of energy and talent in all the shows. Cruise director Manuel was terrific. The bartenders at the Martini bar put on a great show of mixing drinks. The ship is very modern and light and airy decor. The trip to Hubbards Glacier was the highlight as the ship gets very close and then slowly turns 360 so everyone gets a great view. This is our 7th cruise and first with Celebrity. It was as good as advertised. We self debarked which went smoothly. The guest services people were terrific and helpful. The celebrity app works great. Only booked the White Pass train ride through Celebrity which was nice but pricey. Other trips were booked with other vendors. All the ports offer trips and tours for less. Read Less
Sail Date: June 2019
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are ... Read More
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are now some exclusive areas on the ship. For example, unless you have a suite, you cannot access the front of the sun deck (the reintroduction of classes on a ship was quite a shocker). In addition, the refit has ruined the back of the sun deck with a giant screen playing cartoons all day and a steel structure blocking the view to the sea. The cabins were very nicely redone and room service was impeccable. The main dining room refit is quite 'different' but we got rapidly used to it. Service was outstanding in the main dining room, and the food went from outstanding to very average and it seemed a challenge to cook anything but shoe lather. The portions went from fine to microscopic. Tuscan grill was quite a disappointment, and I cannot understand why this is replacing Ocean Liner. The shows were very nice, and guest service was as good as it gets. Despite a few items over which we were disappointed, we still had a good time. Read Less
Sail Date: June 2019
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky ... Read More
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky to see Denali from the north and south side of the mountain. It was very warm and two of the hotels did not have A/C just fans. The ship was very clean and the staff could not do enough for you. Blu restaurant for Aqua Class passengers was excellent in the service and food. The staff could not do enough for you to make you feel special. The staff took the time to talk to you about your day and family. The excursions we took were great. The Pilots Choice helicopter tour was expensive but worth it. We landed on the Taku Glacier (only 6 on tour + pilot) and the Juneau Ice Field (Tricouni Peak). Beautiful Alaska. In Skagway we took the White Pass Railway tour and train. Amazing views - highly recommended. The public areas were very nice and the entertainment was good. The different activities allowed you to do different things each day. The internet on the ship was slow - I did not use it. I waited until the ports to connect. Would highly recommend to visit the 49th state to see Alaska and learn about the people who live(d) there. Read Less
5 Helpful Votes
Sail Date: June 2019
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited ... Read More
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited the Hubbard Glacier and that appeared to be good value for the money. We are budget conscious travelers! Let me say at the outset that the Celebrity Millennium has just been refurbished and was in great condition. As regards the ship, the crew and the food, I can't think of any criticism of any nature at all. It was a pleasure to be aboard! As an aside, we didn't go to the specially restaurants, being quite content to use the standard food services. Unlike a previous cruise with a different cruise line, the food choices were excellent and seating was plentiful. As regards the cruise itself, the highlight, without doubt, was the Hubbard Glacier. What an impressive sight. In clear second place was our trip to the Mendenhall Glacier near Juneau. However, its recession over the last 100 years has been dramatic, so best see it while you can! While other ports of call were of interest to us, most especially Skagway and Ketchikan, they didn't hold the same interest for us as the first two. At Skagway, we enjoyed a bus tour up the Yukon which we had booked online with a private company. At Ketchikan we attended the Lumberjack show which was well done. In total, though, while these places were of historic and scenic interest, the glaciers were more of a focus for us. Unfortunately, we had mostly grey days during the cruise with a smattering of rain (typical Alaskan weather some told us). However, these are factors that one can't control. We found the evening entertainment in the theatre to be very good. We attended four shows, all of which were very well done. Two Russian gymnasts were the highlight for us. We didn't attend any enrichment activities so can't comment on them. I like to keep up a regular fitness program and found the gymn to be well appointed. While not to the level that one typically finds in a shore-based gymn, it was certainly quite adequate. There were also plenty of opportunities to go running during the port calls. While embarkation and disembarkation went very smoothly, it is helpful to be aware of three things. Firstly, when booking our cruise (we do all our travel arrangements ourselves), we could find nothing on the Celebrity website when it came to the issue of embarkation in Seward. Our questions were simple: How does one get from Anchorage to Seward, and, is this transfer included in the cruise price? A Google search answered the first question, but the second remained uncertain for some months. Celebrity certainly didn't reply to an email that I sent asking about this issue. In the end, we presumed that nothing was provided and so ended up booking on the Alaskan Cruise Transfers bus. This proved to be just fine. Others seemed to have something arranged with Celebrity, but how and where they did that, we never found out. . Secondly, at the end of the cruise we had a 1:55 pm flight out of Vancouver. The ship had arrived in Vancouver by 7:00 am. As it turns out we could have made a 12:00 noon flight. It is quicker (and less expensive) to take a train to the Airport (Canada Line from Waterfront Station) than take the bus laid on by the shipping line. However, an important word of warning here. If three of four ships arrive the same morning than you can have as many as 40 buses offloading people at the airport. United Airlines, for one, can't handle these numbers and so the check in lines become very, very long. In this case, expect long delays. Fortunately, the Millennium was the only large cruise vessel to arrive in Vancouver on 21 June - resulting in about 10 bus loads of people. Had there been other liners arrive an airport staff member warned me of the chaos this causes. My third issue relates to the excessive cost of any extra packages you might purchase from the cruise line. For example, $US 300 for their internet package. Outrageous! Our solution was to buy an AT&T SIM card with 40 Mb of data that we used for internet access whenever we had cell phone coverage. Having iPhones we had the SIM card on one and then used that as our local Hotspot for our other devices. While we didn't have outstanding coverage, it worked. I was constantly impressed with the many creative ways that Celebrity had dreamed up to try to entice their passengers to buy high-priced extras of one type or another. Just be aware. All in all, though, a very good trip, done in comfort and with the pleasure of seeing some beautiful scenery. Ah, yes, one other thought. We visited both Denali plus Kenai and the Kenai Peninsula prior to the cruise. While the Denali is beautiful I would highly recommend a visit to Kenai, if time is available. Read Less
Sail Date: June 2019
Our trip was a land and sea combination culminating in 7 night cruise down the Inside Passage. It was our first time sailing with Celebrity. The Celebrity Millennium had just been newly renovated. Decor was very modern with plenty of ... Read More
Our trip was a land and sea combination culminating in 7 night cruise down the Inside Passage. It was our first time sailing with Celebrity. The Celebrity Millennium had just been newly renovated. Decor was very modern with plenty of storage space. Aqua class afforded us access to the Blue restaurant, excellent food and even better wait staff. Oceanview dining room was convenient and offered many many choices. Entertainment was excellent! We liked being on a smaller ship. It sure made taking elevators a short wait! My only minor complaint was that you had to walk through the casino to get to the main theater. I understand the rationale but it created a sizable bottleneck that was difficult for both show goers and those who were using the casino. On boarding and disembarking procedures were very smooth. Would definitely choose Celebrity again if they were available for whatever destination we were searching for. Read Less
10 Helpful Votes
Sail Date: May 2019
We just got back from the Southbound Seward to Vancouver Alaskan cruise on Celebrity Millennium. We loved every minute of it, from the time we embarked until we disembarked. The ship was lovely after the Revolution refurbishment, with ... Read More
We just got back from the Southbound Seward to Vancouver Alaskan cruise on Celebrity Millennium. We loved every minute of it, from the time we embarked until we disembarked. The ship was lovely after the Revolution refurbishment, with everything clean and new. The main thing that made such a wonderful cruise onboard was the staff. We felt like we were "waited on hand and foot" as they say. Always had multiple staff members asking if we needed anything. Always a smile on their faces and a "good morning", "good evening" or "welcome back" after being gone for an excursion. The staff in all areas of the ship are fantastic! We enjoyed the Tuscan Grille especially and also Qsine. We had dinner two nights at Tuscan Grille and lunch one day at Qsine. All the specialty meals were delicious and like a 5 star restaurant. The food in the Oceanview Café we thought was good and there was a lot of variety. The MDR was our least favorite for dinner because the food was okay, but not great. The staff in the MDR were great however. We were told that we got the closest the ship had ever gotten to the Hubbard Glacier. I am not sure if that is true or not, but we did get really close and it was absolutely an amazing site to see. We loved all of the ports of call. We did excursions in each port. One through Celebrity - gold panning and salmon bake in Juneau which we really enjoyed. We did the White Pass Summit up to the Yukon through Chilkoot Charters in Skagway and it was amazing. Heidi our tour guide was fantastic. We did a whale watching tour in Icy Strait Point with Glacier Wind Charters and Teresa and Shawn were both fantastic to work with. We saw whales, sea otters, sea lions, puffins, bears and eagles and it was amazing to see all of this wildlife in one day in their natural habitat! In Ketchikan we did the 4 in 1 tour through Viator and went to Totem Bight Park for a really nice overview of the totem poles. We initially flew into Anchorage and took the Alaska Railroad Gold Star dome train from Anchorage to Seward. There are no words to describe the beauty that we saw and all of the wildlife - bear, moose, eagles and even trumpeter swans. We have traveled a lot and this is probably one of the best vacations we have ever had. The shear beauty of Alaska and how unspoiled it is, is just indescribable. It truly is a once in a lifetime trip unless you might be fortunate enough to get to go back. Read Less
17 Helpful Votes
Sail Date: May 2019
We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems ... Read More
We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems as if Celebrity has lowered the quality standard in the dining room, perhaps in the hope that people will opt for the fee-based specialty dining. As I feel that I have already paid for my meals built in to the cost of the cruise, I am loathe to have to pay to get a quality meal, especially when in the past Celebrity has done a great job with the food. The fish choices on the menu were limited and poor (tilapia is a toxic trash fish and they offered it twice during a 7 day cruise), the cocktail shrimp were watery and limp, and the trout looked like it had been ironed, it was so thin. The pastry dough on the Beef Wellington was raw and the beef was tough. The pasta dishes were watery, gummy, and inedible, as was the couscous. The dessert cakes were dry, and the selections were uninspired. The only thing consistently good in the dining room was the bread, which was excellent throughout the ship, always fresh and delicious. The buffet food was actually better than in the dining room, with a wide variety of international foods. As I mentioned before, I have always thought the food on Celebrity ships was top-notch (in the dining room) so I feel like I speak from a place of knowledge. Now we come to the beverage service. Several times (in different bars) my traveling companion ordered a Woodford Reserve bourbon, and was served scotch. The second time this happened, she said she did not get bourbon, and the bartender replied that he had given her something "better". Bourbon is not interchangeable with scotch, and why give someone something they did not ask for? Also the inconsistency of the mixed drinks at each bar was apparent when ordering the same drinks regularly. The poor bar service just boils down to lack of staff training on the part of Celebrity. As far as technology is concerned, Celebrity dropped the ball there as well. We were unable to hear the intercom in our room, on our balcony, or on the Millennium TV channel. The only way to hear daily announcements was to open our stateroom door and stand in the hallway. We were also unable to hear the commentary from the captain and guest speaker when we were at Hubbard Glacier while sitting on our balcony. And we were not able to make the kiosks in the photo gallery work, as was the staff, so we were unable to find our photos. The scenery was great, the weather was perfect, the ports were fun, but Celebrity really let us down with the poor quality of our dining experience on board, and the technical glitches. I will really have to think long and hard about taking another Celebrity cruise. Read Less
10 Helpful Votes
Sail Date: May 2019
My husband and I chose this trip due to it's itinerary. We had done an inside passage cruise, but we wanted to visit Anchorage and Seward this time. We had sailed on Celebrity before and we were looking forward to experiencing the ... Read More
My husband and I chose this trip due to it's itinerary. We had done an inside passage cruise, but we wanted to visit Anchorage and Seward this time. We had sailed on Celebrity before and we were looking forward to experiencing the Millennium. It had recently undergone a "revolution" or refurbishment. The ship's cabins were redone and look fresh and offers lots of storage. A plus is the USB chargers in the cabin and a freshened up bathroom. The downside of the refurbishment is that the library was eliminated to make room for more cabins. If you are looking for a book and a place to read you need to go to a bar area. The dining in the Main Dining area was a disappointment in regard to food. Most dishes were smaller portions and often poorly seasoned. The kitchen seemed to have a problem with cooking pasta and couldn't prepare a proper Beef Wellington. If you wanted a better cut of meat such as a Filet Mignon, you have to go to a pricey specialty restaurant. It has to be noted that although the food was average or worse, the service by our waitstaff team was exemplary with our waiter Rizel. Our Sommelier went above and beyond to find us interesting wines for each meal. The overall experience was average to good with no overcrowding to speak of. The ship offered a number of activities but few that we were interested in. The one thing I was looking forward to were the talks by naturalist about the area and wildlife. Sadly they scheduled many of the talks in either the early morning during the breakfast hour or in the evening during dinner time or when other entertainment was going on. The ports were nice with friendly locals, but now have so many jewelry stores that it takes away from the local flavor of the stops. We opted not to go on excursions due to the price, but enjoyed the stops. Bottom line, this wasn't a bad cruise but simply an average experience. It makes me wonder of Celebrity has changed or if this was only on this ship. Read Less
5 Helpful Votes
Sail Date: May 2019
We chose this cruise as an excellent way to see Alaska, the literary appeared better than others on offer and we have always been very happy with previous Celebrity cruises. After a night in Anchorage we travelled by train on the ... Read More
We chose this cruise as an excellent way to see Alaska, the literary appeared better than others on offer and we have always been very happy with previous Celebrity cruises. After a night in Anchorage we travelled by train on the Alaskan Railroad, we splashed out on the Goldstar service and it was well worth the extra cost as the trip was excellent: - Baggage was collected at the station and transferred direct to our stateroom. - The breakfast and refreshments were good. - The scenery was stunning, especially from the outdoor viewing platform and we spotted moose, bears and a number of eagles. - The only minor negative was the commentary was hard to hear, due to the sound quality and rather noisy passengers. We have previously cruised on Celebrity Millennium and it was in need of refurbishment. We booked Aqua Class as our previous experience of eating in Blu and access to the Persian Garden have been very good. I’ll start with areas of concern: - Although maximum passenger numbers have not increased, there has been a significant number of extra cabins added to this ship over a period time, which I understand provides greater flexibility, resulting in the library and the original saunas which had large outside windows being removed. As we regularly used these facilities, this is a significant disappointment. - Access to the top deck at the front of the ship is now only accessible to suite class passengers and has been renamed the Retreat Sun Deck. I fully understand Suite passengers have paid a significant premium and therefore can expect extras, however fewer passengers appeared to be using this than the Retreat Lounge, which I only ever spotted a handful of people visiting. I would question the ability of the executives running Celebrity to make a rational decision which is detrimental to approximately 90% of the passengers. This is especially important on a cruise where sightseeing from the ship is vital. Also in addition to the extra cabins this change reduces the space per passenger ratio. - It appeared not enough passengers were choosing to use the speciality restaurants based on the amount of pressure crew were under to up-sell to us. - The choice and presentation of food in the Ocean View Cafe seems to have dropped slightly. - We booked the ATV Expedition at Icy Strait Point, although the trip was as described, I wouldn’t do it again, the guide was miserable and complained about the number of cruise ships visiting, which seems rather ironic and we didn’t see any wild animals, other than an eagle as we left the port. - Mount Roberts Tram Way in Juneau, in my opinion it was significantly over priced, the ride is only short, the walks are poorly signposted and the cafe at the top was absolutely chaotic. Now the Positives: - 10 out 10 for the crew, one could not ask for more friendly, helpful and hardworking people. - The ship looks significantly better, there were a few rusty marks here and there, but overall the new paint scheme and furnishings are much better. - We ate in Blu, we never had to wait, often sat near the windows, there was a good choice of well presented and tasty food and we were always made feel extremely welcome and valued. We also had breakfast in Blu most days, which was very good and far more relaxed than the Ocean View Cafe (MDR also offers sit down breakfast). - We had lunch in the MDR on two occasions, this was very good, the portions were adequate, with a good choice. - We didn’t see any of the shows in the main theatre, however the variety of performers around the ship was good and we enjoyed listening to most of them throughout the cruise. - We did attend a number of Beyond the Podium presentations, all were excellent, especially Orca (this was delivered by the onboard sea life experts who were on hand throughout the cruise and were a tremendous bonus to the overall enjoyment of our trip), Millennium Revolution by Staff Captain Giuseppe and Dominique Lavigueur - The Classic Drinks package was OK and we particularly enjoyed the variety of coffee and cakes served in Cafe al Bacio, as well as the friendly, attentive service from the staff there. - The itinerary was excellent, this was helped by exceptional weather, the view of the Hubbard Glacier was spectacular. - The White Pass Train and Coach tour (Skagway); the views were beautiful, the coach stopped at a few points and for many passengers there was sheer excitement of crossing the border into Canada. - The 5 Glacier Seaplane Exploration (Juneau); probably a once in a lifetime trip and it was stunning, the flight was incredibly smooth and the views were amazing. - Captain’s Club; Graeme Kellerher is an excellent host, we only wish we could have fitted in attending more Captain’s Club events and using all of the offers available. - Disembarkation; this was effortless and the Canadian officials seemed genuinely pleased to welcome tourists to their country. Read Less
5 Helpful Votes
Sail Date: September 2018
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. ... Read More
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. The staff - sure there was about 4-5 that i would say went above and beyond - the rest couldn't give a dam, in fact in one bar when my choice of drink ran out (on the first day) after requesting they get another bottle as there was more than enough in other bars - was told maybe i should drink in the other bar!!! The food in the dinning room was average to say the least and the servings sparse, we actually had to ask for a plate of vegetables on the side to get a "complete" meal. Don't ask for wine with your meal as by the time you have eaten maybe - just maybe it would turn up. The continuous gouging for money was sickening, i purchased a drink package that i thought would pretty much cover me but in fact it was very very basic. The whole first 2 days all the staff wanted to do was upgrade me (for $14 a day) to the better package. I will point out the price i paid was just slightly more than the drink package i had on the Princess line of which pretty much the whole bar was available to now not even being able to order a Martini on the Millennium without out paying additional. The room steward must of existed as our room was made everyday but god knows who he was, past experiences they did nothing but fall all over you to ensure a nice tip at the end of the cruise. Look it was ok, but if you want great service, a touch of decadence and to feel like they actually want to look after you i would suggest you look at other lines, i certainly wont be in a hurry to travel with them again. Read Less
2 Helpful Votes
Sail Date: September 2018
This was an amazing cruise , not one that I would normally do I love the sun and expected this to be cold and wet , far from it we had exceptionally good weather, fantastic sights, to see the northern lights 2 nights in a row was amazing. ... Read More
This was an amazing cruise , not one that I would normally do I love the sun and expected this to be cold and wet , far from it we had exceptionally good weather, fantastic sights, to see the northern lights 2 nights in a row was amazing. The Scenery wow, wow, wow, the wildlife wow the people wow the activates wow, the food was good not the best I have had on a cruise I must say... the coffee lounge was very good and the staff here were brilliant.Embarkation took all of ten minutes from the time we arrived at the dock until we were on the ship. Received a glass of champagne before heading to the stateroom. Pretty typical veranda room - the shower is a little larger than most. Hubbard Glacier was amazing from the ship. Captain Alex turned the ship around so all sides could get a great view. We had a balcony - if you can afford it, I would get it. The boat is pretty worn and I believe is having a refit she sure needs it. Read Less
4 Helpful Votes
Sail Date: August 2018
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good ... Read More
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good (not exceptional), and it's not so huge it could not get close to the glaciers. The boat is pretty worn. Completely functional, but worn. We had a sky suite (cabin 8127). Suite size was good, bed and couch was good, but the entry level suite on Royal Caribbean Liberty of the Seas April 27th 2017 was much larger, cheaper and much nicer. According to the crew, the ship will undergo a complete retrofit in Jan-Mar 2019 in Singapore, and will be spectacular. Because we were in suite, there was a private lounge (Michaels) with free cocktails, and a great private concierge (Josue). He was amazing, and made everything happen, including a tour of the bridge, a reception with the Captain and ship's officers, and special "helipad/bow of ship" viewing experience of the Hubbard glacier. He has an incredible personality, and really is fantastic. Our suite butler (Ramir) was also great, he was available on-call, and arranged evening show reserved seating and other details. Also, suite guests had use of a private dining room - Luminea. We regularly ate there (in addition to other dining areas), and they served Breakfast, Lunch and Dinner. No reservations needed, and it was nothing short of exceptional - unlike the main dining room and buffet. A quick comment on dining - we were not on the boat to gorge ourselves - we eat normal portions and expect good service and tasty food. The main dining room (deck 4) where we ate exactly two meals (two too many) was a disappointment. Service attitude was indifferent and sometimes rude, and food tasted like it was prepared in bulk. Portions were not normal restaurant size, they were mini sized. We ate a number of times at the buffet restaurant (Oceanview, on deck 10) for convenience. Some of the food was good, never great, and some was marginal. Mostly it tasted like bulk prepared food. They routinely ran out of food. The buffet lines appeared to be designed for staff to dish your plates, but was operated as self serve, and it was really hard to reach under the glass to put food on a serving spoon, because the distance was so deep. Staff in the buffet was sometimes rude, and when they transitioned from lunch to dinner (or breakfast to lunch), the buffet would have no food from time to time, so you had to wait, or plan your meal times. When you came to eat at normal meal periods (breakfast, lunch, dinner), it was very crowded and you had to wait for a clear table. In contrast, Royal Caribbean's standard main dining room and buffet areas food and service was exceptional, tasty and polite. On Royal Caribbean you would be very happy without any restaurant upgrades. The staff is clearly incentivized to sell the "specialty restaurants". Having had a great experience with upgrading to specialty restaurants on Royal Caribbean, we ate in the Sushi and Italian specialty restaurants on Millennium. Sushi was better than average, the Italian was exceptional. Great wine, service and menu. As part of the Alaskan cruise experience, we booked two separate helicopter/dog sledding experiences through Celebrity. Both times they were cancelled due to weather, and they would only cancel 30 minutes prior, so when they cancelled, you did not have time to book alternative experiences. We recommend if you are booking anything with a flight or that can be affected by weather, you book for as early as possible, since you cannot cancel and get a refund, and if it cancels, you have time to book alternatives. We also found that the tour operators in each Alaskan port are selling the same experiences, for lower cost, sometimes substantially lower. The evening shows were great, and worth attending. The acts were Broadway level, and the comedian was great as well. On par with Royal Caribbean. Drink packages were horrendously complex and expensive - it was impossible to determine if you should buy one, or just pay by the drink. Other cruise lines make it easier, and don't gouge. Internet service packages were also way overpriced, and connection speed was unusable. As suite guests, we had perks that made a big difference in the overall experience. Royal Caribbean did not have such perks when we got a suite with them. If we did not upgrade to the suite on the Millennium, we would have been pretty disgruntled with the experience. I doubt we would book another Celebrity cruise, while many of the crew and officers were great, I think they really need to improve their service level, facilities and quality. It's worth noting that Celebrity, Royal Caribbean and Silversea are all owned by the same corporate parent. Hopefully they manage these brands and operations separately, and don't allow them to all come down to the level of Celebrity. Read Less
5 Helpful Votes
Sail Date: August 2018
Really wanted to take an Alaska cruise and this fit with our schedule. It was ok, overall. The staff were genuinely friendly. Most of the shows were decent enough. Very little trivia, which was a surprise. Also, no piano player. How ... Read More
Really wanted to take an Alaska cruise and this fit with our schedule. It was ok, overall. The staff were genuinely friendly. Most of the shows were decent enough. Very little trivia, which was a surprise. Also, no piano player. How hard is that, really? The ports of call were uneven, with Icy Passage being totally overpriced for the few options that did exist. Skip this port. Skagway was marginally better, but still more of a "Disney destination". Hubbard Glacier was outstanding. Juneau and Ketchikan were really great. This was our second Celebrity cruise and we are frequent cruisers. The food was totally average. The ship is older and shows it. Unlike other reviewers, I like it when the cruise line requires a collared shirt and long pants in the dining room. Too bad they didn't stick to it. Also, families with small children took it upon themselves to sit up front in the theater, even when they were expressly asked not to. The result was one terrible show for the 300 adults who were there. Go ahead and enforce your rules, or don't bother with them. Solid enough, but you might want to look at other Alaska cruise options. Read Less
5 Helpful Votes
Sail Date: August 2018
Our first cruise (20 something yrs ago) was out of Boston to Bermuda and I can say this cruise was so much more smooth. We had heard that the best way to see Alaska (Glaciers) was to take a cruise. We decided to do the land portion the ... Read More
Our first cruise (20 something yrs ago) was out of Boston to Bermuda and I can say this cruise was so much more smooth. We had heard that the best way to see Alaska (Glaciers) was to take a cruise. We decided to do the land portion the week before cruising because we knew there was more to Alaska than the Glaciers and I'm so glad we did it in that order. We were pretty tired at the end of the cruise and not sure the land portion would have been as enjoyable. The land portion has you up and going each morning to go to a specific place and then travel to the next destination so it was busy. The Cruise - To start with the cons, which are just a few. Upon arriving and not having a clear understanding of the beverage system we opened the Evian water and figured we would have to pay for it (and we did). My suggestion to Celebrity is to offer a couple of free bottles of the regular water in the rooms upon arrival , we just wanted to collapse for a bit before exploring the ship. I know by now I'm getting people shaking their heads at our naivete thus my title for the review. LOL Our room was comfortable - but just note - the type of blowdryer which I'm assuming was in all rooms has a button that you must hold down while you use it. My thumb got a workout. I have thick hair and so holding that button was a workout and was probably the only truly aggravating thing my whole trip. My husbands most aggravating moment was when he paid $50.00 for a one time internet service. It was not worth it - he was trying to download and could not get a good connection. When he called about it, he was told to go to a more public area, which he did but didn't make much of a difference. So having said all that we truly enjoyed the cruise both land and sea. We tried the Tuscan Grill the first night - they have a discount on the first night - the food was fine but I don't think worth the $60.00 cover charge. So once again - first time cruisers - they charge for the specialty restaurants. You eat whatever you want from the menu for that cover charge. We ate at the Main Dining Room on the first Chic Night (when you get dressed up) and it was good. We stood in line and were given a pager - no big deal. We ate there one other night (we were Any time Dining on the 4th deck) and ate with some people who said that they were placed at the same table most of the time so the waiter knew them and was so personable.. The rest of the time we just ate at the buffet. We aren't very picky and we always found something we liked. My husband went to the fitness center and thought it was very good. Free weights and all the machines. There is a jogging track on deck 11 and people were using it. I'm trying to run a 5K in every state so thought this would be my opportunity for checking off my State of Alaska 5K. When we went to Icy Strait there is a paved walkway that everyone is using to walk to Hoonah so I jogged on that and it was really perfect. Great views of the water and the weather was perfect. I think it would be very safe to run in any of the ports. On the first day there is a presentation of all the ports and I'm glad we went - just kind of gave us an overview of what was going on for the week. Excursions I found the ones online 20-50 dollars less than what is offered with Celebrity - Juneau we had booked the helicopter ride and sled dogs online through a tour company, but were disappointed because the weather was bad and it was cancelled. I was determined to see Mendenhall Glacier so we walked into town and took a bus $45.00 per person Round trip. There is a trail that gets you to Nugget Falls and the Glacier is beside it, there is Visitor Center to walk through and explain Glaciers. You are not walking on the glacier when you take the bus, just viewing it. Plenty of shopping in Juneau and we went back to the ship. Because we didn't have internet service we ended up booking through the Ships Shore Excursions but there are Tour Companies at each port as you walk off the ship. Only problem is the popular tours get booked fast so we didn't want to take our chances and booked on the ship. Skagway - we booked a helicopter ride to a glacier (I just wanted to say I walked on a glacier) and once again it was cancelled due to high winds. We were able to catch the last Mushers camp tour through the Ships Shore Excursions. It was cool seeing the dogs and having them pull us for a mile. Just a note - these are Alaskan huskies that are a mixed breed and who LOVE to run. Don't think you will be seeing fluffy Malamute, or Siberian Huskies. We got to hold the puppies and spoke with an Iditarod musher. Hubbard Glacier was amazing from the ship. Captain Alex turned the ship around so all sides could get a great view. We had a balcony - if you can afford it, I would get it. We used ours a lot. We are from Massachusetts so the 60 degree weather didn't seem cold and I wrapped up in a blanket to enjoy the fresh air and great scenery with a cup of coffee in the mornings. Icy Strait - we did the Zip Line - an hour up the mountain (stops for picture taking) and 90 seconds down. So much fun. It's the longest zip line but so smooth. Really anyone can do it. This is where I ran my 5K into Hoonah. Ketchikan - we booked a fishing trip online with someone who was recommended on the Alaska Cruisers FB page. He met us (my husband and I) at the port and off we went for the day. My husband caught two Halibut but no salmon. We had it shipped home - you get off the fishing boat at the Processing place and they take care of it.. The last day was cruising and I went to the Naturalist Talk about Eagles and wish I had gone to all her talks - she had 3 or 4 other talks during the week and was so informative . We went to the show the first night - a comedian who was good, we didn't go to any other shows - the shows run twice each night 7PM and 9 PM. We had borrowed my daughters camera and they offered a class in the photography area and it actually really helped us have a clue about how to get some good shots. As far a packing, I overpack - but then I do when we go to the Caribbean. My husband brought a sports jacket (because I wanted a good picture of us - we were celebrating our 35th wedding anniversary) and I brought a black dress. Very few were REALLY dressed up with long gowns but there were a few. For women it was mostly dresses and black pants with a pretty top. Most men wore buttoned down shirts, some wore jackets and ties. The second chic night not many dressed up and the people who went to the buffet didn't dress up at all. It's very casual - if you eat in the buffet - jeans. I had brought black pants but didn't need to wear them in the buffet. We brought our hiking boots but didn't need them - sneakers with good rubber soles are fine. I suppose if you are doing an excursion that says it is more strenuous you would need them but even at Denali National Park (land portion)we walked on a very smooth path. YES bring a rain jacket/wind breaker. I wore mine a lot with a t shirt and long sleeved t-shirt. I wasn't cold ever. I bought a sweatshirt there because I wanted one from Alaska and thinking I would need it but didn't. The coldest weather was at Hubbard Glacier, I wore a hat and the light stretchy cotton type gloves - cheap ones from Walmart. Overall the trip was a great way to see Alaska - doing both the land and the sea part. Read Less
10 Helpful Votes
Sail Date: August 2018
I boarded the ship with a great deal of trepidation in view of the many previous negative reviews. I would advise fellow travelers to ignore the whiners and chronic complainers. One reviewer even commented that it was disappointing that ... Read More
I boarded the ship with a great deal of trepidation in view of the many previous negative reviews. I would advise fellow travelers to ignore the whiners and chronic complainers. One reviewer even commented that it was disappointing that it was a small ship! Any internet research would reveal that the ship carries about 2100 passengers - those wanting a bigger ship should book one! Embarkation took all of ten minutes from the time we arrived at the dock until we were on the ship. Received a glass of champagne before heading to the stateroom. Pretty typical veranda room - the shower is a little larger than most. Yes, there were a few minor rust spots on the veranda, and there were a couple of scratches on the walls, but I would have guessed the ship were seven or eight years old rather than eighteen. A little wear and tear is expected. Room was immediately next to the elevators, but never had a problem with excess noise. Closet provided a good amount of storage so we could completely unpack. Shower was excellent, good water pressure. The towels are just fine, despite one writer's complaint that they were thin and threadbare. I've never had better on any other ship. Food was generally excellent - pretty standard breakfast fare, muffins lacked variety, but otherwise no complaints. Lunch was quite good, on some days really excellent - very nice variety - only complaint is that there is no burger/hot dog station and no station with deli meats and cheeses to make sandwiches, as exist on the Solstice class ships. Oceanview Cafe is a bit undersized for the number of passengers - it occasionally took some doing to get a table. One day there were four people at a table playing Scrabble at the height of the lunch hour!! Celebrity needs to take steps to encourage people to show more courtesy to fellow passengers. Went to the main dining room only once - food was fairly good and the service excellent, but I dislike having the adjacent table only three or four inches away. Ate dinner two nights in the Oceanview Cafe - really nice selection of excellent food. Only real complaint, and heard this from numerous passengers, is that the desserts looked far better than they tasted. Celebrity can and should do better. Thank goodness for the ice cream station! Had two nights in Qsine and two nights in the Tuscan Grill. If one buys a package of multiple nights, the cost comes down quite a bit. I thought the specialty nights were a bargain - the food was fantastic as was the service all four nights. Highly recommended. Entertainment in the theater ranged from good to outstanding, most of it outstanding. The singer one night was excellent, the two comedians OK but not wonderful, the three nights of productions by the ship's singers and dancers were really well done. As for onboard activities, there are the usual casino and shopping venues, art auctions, wine tastings, etc. Had no interest in these. In Juneau we rented a car to drive around so we could be independent - Avis is a fifteen minute hike from the ship. In Skagway, we took the train up into the mountains, then a small bus on to the Yukon. In Ketchikan, we did the Crab Fisherman's Tour. We booked everything independently, which provides a small savings. It's Alaska, they have only four months a year to make their money, so things are generally priced about 100% more than they would be elsewhere. We did enjoy the tours. Icy Strait Point is essentially a waste of time except to connect to the internet inexpensively and catch up on one's emails. The cruise by Hubbard Glacier was fantastic - we had great weather and were able to get within a mile, the legal limit. Able to see and hear the calving process. Cruise of the Inside Passage was OK, saw a few whales. We had a standard drink package with our cruise fare and spent the money to upgrade to the premium drink package. If you drink alcohol and have a few drinks every day, it's a good deal, because you get fresh-squeezed OJ at breakfast with the package as well as bottled water when you leave the ship, in addition to virtually any cocktail or glass of wine you care to order. It eliminates the constant signing of tickets if you have a package. Some reviewers have complained about poor service at the bars, but we had no problem, in fact service from Avanish in the Rendezvous Lounge was exceptional!! After one day, he knew what drinks we wanted when we sat down at the bar. Only complaint was that at 3 pm one day when we returned to the ship, we could find no open bar for a drink other than the Sunset bar which, of course, was outdoors and it was cold! Made no sense! I always get off the ship at 7:30 and manage my own luggage - saves an immense amount of time and hassle. Canadian customs took all of ten seconds. We used the train to the airport, but I would caution you that it is a very long hike with stairs, escalators, and elevators to negotiate. The fare for two was less than $9 Canadian, but if I had it to do over again, I would have used a taxi. Uber not yet in business due to British Columbia politics, apparently. Read Less
4 Helpful Votes
Sail Date: July 2018
My son chose this cruise for me and two grandchildren because of his schedule; otherwise would have chosen Disney or Princess, more kid-oriented. Very good food with lots of choices, either buffet, which kids usually preferred, or waiter ... Read More
My son chose this cruise for me and two grandchildren because of his schedule; otherwise would have chosen Disney or Princess, more kid-oriented. Very good food with lots of choices, either buffet, which kids usually preferred, or waiter service, food excellent but long wait time, however next to ocean view window. Nice swimming pools kids liked and outdoor film showing, hot tubs not hot enough by our Asian standards. Enjoyable Broadway-quality performances, and chamber music and well as loud pop music. Very lucky week of warm California-like weather. However, I think the notification system for activities could be much better than just the daily newsletter, which was hard to read and cluttered with diamond ads. How about some modern technology, i.e. screens near the elevators? Also some videos and maps of where we are going, the geology, and why? Finally found a map and one screen, several days in, but missed most activities. Nature program by very knowledgeable Mickey was good, but too short, not enough pictures, and only presented once a day about half an hour -- overall, hardly any information or education about Alaska, its animals and people, its geography, which is supposed to be the main point of the tour. By contrast, I got very irritated with the continual pushing of diamonds both on ship and at tourist stops -- a large portion of a deck occupied with shops for luxury items, esp. diamonds. Large casino area. But no place on ship to buy needed toiletries, like Listerine, sanitary pads, hair ties, toothbrush -- and overpriced and rare at tourist ports, too. Painful lack. Millenium prices for shore activities also seemed inflated, like $100-$300 a pop, but I couldn't compare with local prices. Gotta expect spending another $1000 a person for the shore activities, which I would have thought would be included or not inflated. Note also, the fresh crab at eateries on land was much better than the crab dinner offered on the cruise for $35, but lines were long and prices even higher. The tours of the inner workings of the cruise ship were very interesting, to my surprise; too bad additional charge. Kids liked meeting the captain. Excellent report by the environmental engineer, how water for the ship all comes from the ocean water filtered, distilled, and/or reverse osmosis (tastes better than the Evian water in plastic bottles). And waste carefully managed and discharged, if at all, in controlled way biological only and shredded into the ocean. Passenger max of 2200, to staff of over 900. Greatest number in food service. It would be handy if not everything on board except food required additional payment, e.g. even charge for drinking water bottles -- kids had a meltdown when the arcade machine was out of order and would not change cash into play tokens. It was fixed by evening, but not before much grief. Impossible to deprive modern kids of their electronic fix! Read Less
4 Helpful Votes
Sail Date: July 2018
We wanted to go to Alaska (and had cruised there before 20 years ago). We decided to do the Talkeetna Treasures land/sea cruise tour. The land portion of the trip was amazing. I am still trying to fathom how large Alaska is. We were ... Read More
We wanted to go to Alaska (and had cruised there before 20 years ago). We decided to do the Talkeetna Treasures land/sea cruise tour. The land portion of the trip was amazing. I am still trying to fathom how large Alaska is. We were fortunate enough to see Denali twice while on the tour (so we are members of the 30% club). We didn't see a lot of wildlife (eagle, moose, bear) but the countryside is so beautiful and during our almost two weeks there, the weather couldn't have been better. Mostly sunny skies with temps in the low 70s. Only one day of rain, which didn't last very long. In Juneau we did the Mendenhall Glacier and whale watching and we were amazed at the number of whales we saw during our outing. We even saw a bubble net which the tour operators said was unusual to see. Even the tour company was excited about the numbers of whales we encountered. In Skagway we did the train excursion and went up on a bus and came back down on the train. Beautiful scenery and blue skies the whole trip. We also did a jeep excursion on Icy Straight Point and a city tour in Ketchikan that included Totem Bight. We learned a lot on the tour, especially about Native Americans. We also went to Jeff King's Husky Homestead and saw presentations on the Idirarod, which Jeff has won 4 times. We got to hold the puppies while we were there. A great excursion and we learned a lot about the race. The Millennium was a fabulous ship (this was our first time on this ship). We selected Aqua Class and enjoyed the meals in the Blu Restaurant much (the berry pancakes with pecans are excellent at breakfast). The wait staff were very accommodating. We had 19 hours of daylight during our cruise. It still surprises me to see the sun up at 10:00 p.m. I am so glad we went to Alaska again and did the land and sea portion. We loved our cabin steward and our waiters - everyone was so friendly and helpful. We enjoyed the variety of shows and the tour excursions offered were excellent. We were very impressed that Captain Alex was there to bid us farewell as we left the ship. We would definitely sail on Millennium in the future. Read Less
7 Helpful Votes
Sail Date: June 2018
Having been on 12 cruises I can definitively say that this ship did not live up to the hype of Celebrity Cruise Lines. I know it is going into dry dock soon for a major upgrade but man, the wear and tear is visible everywhere and the staff ... Read More
Having been on 12 cruises I can definitively say that this ship did not live up to the hype of Celebrity Cruise Lines. I know it is going into dry dock soon for a major upgrade but man, the wear and tear is visible everywhere and the staff are largely untrained and do not speak good English. There were a few very good people working on board who could hold a conversation but many you had to exhaustively repeat yourself to and then finally give up because they couldn't understand you. That aside, the itinerary itself was good except for excursions. These need work. Icy Straight Point Ocean Raft was basically a drive out into the ocean and back and paled in comparison to the day before where knowledgeable guides worked to ensure you got your monies worth from the trip. Likewise, the last day excursion of Kart Adventure, again, it was basically a drive out into the bush to bake in the abnormally sunny and humid day and then drive back. We had 100 times the fun on the same type of excursions we booked ourselves in Denali. Buffet had a ton of Indian vegetarian items but not much American, loads of "fish" signs that one could not decipher what they were eating (am I eating crappy Chinese Tilapia or a local fish?) Aside from that, we ate in the main dining room one day and decided that since it wasn't amazing that we would just eat at the buffet and not have to change our clothes to go sit with perfect strangers. (We like Norwegian much better as they don't force you to do this nonsense) We did have an unlimited premium beverage package and WIFI. The only problem was that you had all bars having only certain things and often they were out or didn't know where to find things so it was hard to enjoy this premium capability when you were reduced to one or two choices that you can get at home for cheap. In concierge class (which we paid extra for), the upside was special pillows to choose from but aside from that I don't see what we paid for...warm seafood based snacks delivered to our room and discovered well into the late hours of the night (as in when did they arrive? Are they safe to eat? What is it?) We just set it outside for fear that it was too old to safely eat. I would skip that if I were the cruise line. Gross. Cabins were cleaned nicely and promptly on a daily basis. Laundry service is $50 a bag...need I say more. Entertainment was from the 90's. I've seen better on other cruise ships, we tried two shows and walked out. No trivia games, other day time activities other than opportunities for the cruise line to upsell you on something or sell their goods from the shops. Again, other cruise lines like Norwegian do this way better....must have day time activities for adults that don't involve buying things. They did have a nice tea time in the buffet daily but it wasn't advertised which I thought was strange. Why not tell people about something you are doing? Instead it was listed very vaguely in the program guide for the day on the back page. I didn't even discover it until day 4. That's about all that is worth mentioning. Embark and Disembark was smooth. Back bar overlooking the ocean was the only one worth going to... Read Less
7 Helpful Votes
Sail Date: June 2018
We travelled with 3 seniors in their 70s, my 46 year old daughter and her 14 and 12 year old kids. We had an outstanding experience. The staff was very helpful and always had a smile . Our cabin steward Cliff was a genie. We rarely saw him ... Read More
We travelled with 3 seniors in their 70s, my 46 year old daughter and her 14 and 12 year old kids. We had an outstanding experience. The staff was very helpful and always had a smile . Our cabin steward Cliff was a genie. We rarely saw him but even if we left our cabin for a few minutes, we returned to find things tidied up and our bedspread perfectly smoothed. We went to the entertainment 5 nights and each show we saw was well worth a $50.00 ticket. (though of course we didn't have to pay). We ate breakfast and or lunch in the Oceanside grill and found the food good with lots of variety. At peak times it was a little dicey finding a table. We ate dinner in the Metropolitan Restaurant which was an exceptional 4 star experience. We had the same table every night next to a window. Our waiter Arun from India was very attentive and helpful as was his assistant Nelson. There was an excellent variety and very well prepared appetizers, entrees and desserts. I really miss the wonderful food and their attentive service. We saved a little money by getting an inside cabin which worked fine for sleeping, showering and storing our purchases. There was plenty of chairs and lounging areas to sit out on various decks and watch the beautiful scenery. It was great that there was plenty for the teenagers to do. They particularly enjoyed the pool, hot tubs, playing ping pong and the disco. I went to the "silent disco" with them which was a unique experience that I enjoyed. We took 3 of the excursions (the Skagway train, the whale watching trip and misty fiords) which weren't misty because it was 75 out. I've been on other cruises and my only concern going in was the size of the ship. I was pleasantly surprised that it didn't seem crowded and was very comfortable. Celebrity staff were all very helpful and I'm looking forward to using Celebrity to see the Caribbean. Read Less
3 Helpful Votes
Sail Date: June 2018
Though it's been many years since I have done a Celebrity cruise on the Summit, it was a memorable cruise and I always held other cruises to that standard. Celebrity is not what it used to be. The service was not very good overall. ... Read More
Though it's been many years since I have done a Celebrity cruise on the Summit, it was a memorable cruise and I always held other cruises to that standard. Celebrity is not what it used to be. The service was not very good overall. Particularly in the buffet area. The food was disappointing for the most part, as well as it's presentation. The buffet was so-so and the deserts were awful for the most part. Most of the cakes feel like they drenched in water. Possibly from unfreezing? The main dining lacked luster as well and same issues with food. They served things like cold lava cake and ice cream? Nobody ate it at the table. Every night I was hounded with the waiter trying to get us to eat in their speciality dining. I kept telling him, why do I want to pay more for what should be perfectly good food. The shows that were offered were good, but the cruise overall lacked a "fun" component. They didn't offer enough comedy shows. I think this was my last cruise with Celebrity. Read Less
3 Helpful Votes
Sail Date: June 2018
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation ... Read More
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation was uneventful. Ship pushed acholic packages hard. We purchased premium non-acholic package. Long story short beware!! Ship doesn't stock vitamin water in the bars had to wait extremely long time to get service then was a crap shoot if order was correct. Main dinning room- We had open seating was announced you could make reservations. We made reservations for 6:30 everyday sometimes took till 7:15 to be seated. Seemed to be short staffed at some ports on security. Only one person check folks in and out. Had to stand in rain for 30 minutes to board vessel. Entertainment was fantastic! Overall Alaska was amazing. We enjoy cruising Royal Caribbean thought we were stepping up in class but felt like we took two steps backwards Read Less
4 Helpful Votes
Sail Date: June 2018
We so looked forward to sailing with Celebrity again after 2 cruises with them, loved those, and many more with Princess. Unfortunately we were disappointed with the condition of the ship, the quality and variety of the food, and the room ... Read More
We so looked forward to sailing with Celebrity again after 2 cruises with them, loved those, and many more with Princess. Unfortunately we were disappointed with the condition of the ship, the quality and variety of the food, and the room also not being well maintained. We understand that the ship will be receiving a huge overhaul in 2019. Since this was an expensive cruise and land tour, we had expected better. Staff was good, but also were surprised that we weren't greeted by dining room staff and didn't see management helping during peak periods, an indication of training deficiencies. No water was brought by the buffet servers, only bar drinks, and were slow to clear tables, always felt they were understaffed. We also were surprised that there were periods where food wasn't available, no desserts. We felt that Princess did a better job of that with delicious desserts being plentiful throughout the day and an amazing variety of food. We saw a lot of repeated dishes on this cruise which was only a week, surprising. Once again, not much variety and just so so as far as taste. Also, internet packages were very expensive, must more than Princess, with not much choice - hope that changes. We will be sailing Celebrity again and hope that we get a much better experience on our upcoming cruise on the Reflection to the Caribbean - otherwise, will be our last. Read Less
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