19 Regent Seven Seas Voyager Romantic Cruise Reviews

Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so ... Read More
Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so attentive! We ate at all of the dining venues with Prime 7 and Compass Rose being our favorites although they were all outstanding. (I was very confused about a previous horrible review that stated baseball caps & shorts being worn everywhere after 6:00 pm - this was not in evidence at all on this cruise.) We did experience some rough seas which resulted in an alternative port being selected over one of the scheduled stops as the seas were too rough to take tenders in to the original port. We were very impressed with how fast they were able to come up with alternative shore excursions and we loved the one we chose (Sorrento: beautiful views, shopping, & pizza!). The tours were all very organized and impressive. Malta and Santorini were amazing. Overall, customer service was excellent, particularly in the restaurants and destination services desk. The pre-cruise hotel in Rome (Westin Excelsior) was very nice and in a very safe area (right next to the American Embassy!). Our rooms were beautiful and the Concierge Desk was extremely helpful in setting us up with a private car & driver. The only disappointment were the shows. Although they were entertaining, the level of performance was just average. The one exception was the show on the final evening call Crew Capers. This was outstanding and some of the crew members have serious talent! We had a wonderful time on this trip and are already looking to book another cruise in a couple years!! Read Less
Sail Date September 2019
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure ... Read More
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure cooker, so it was important to have a major trip on our calendar to keep us going through the winter and spring. More importantly, we needed to go somewhere spectacular to celebrate my husband’s 60th birthday. Choosing the Cruise and Making Reservations: We decided to set sail for the Dalmatian Coast and the French/Italian Rivieras. Planning for our Adriatic/Mediterranean adventure began in July 2018 when we logged on to a number of cruise line websites to research our options. We focused on Seabourn, Silver Seas, Celebrity, Cunard, and Regent. After significant discussion, we chose Regent, which offered excellent and all-inclusive pricing, great itineraries, and convenient travel dates. Being a bit of a control freak, I did not use a travel agent; rather, I contacted Regent directly through its website and its toll-free telephone number. I called Regent on a Sunday to finalize the reservation. The agent was friendly, efficient, and knowledgeable. After 30 minutes on the phone, we were confirmed on the Voyager for its 11-night “Treasures of the Mediterranean” cruise, departing from Venice on Saturday, June 15 and ending in Monaco on Tuesday, June 25. We opted for a Concierge Suite on Deck 7 (Suite 738.) While the cruise itinerary did not include any sea days, we were attracted to the fabulous port calls of Split and Dubrovnik in Croatia; Durres (for Tirana), Albania; Corfu, Greece; Taormina, Sorrento (for Capri), Civitavecchia (for Rome), Livorno (for Florence/Pisa) in Italy; and St. Tropez, France. The user-friendly Regent website is the perfect place to manage your cruise experience. As soon as the reservation was final, I was able to sign on to complete our guest information forms. Most importantly, the site provides a calendar of key dates, including when you can make excursion and specialty dining reservations. Once I had those dates in hand, I programmed task items into my personal Outlook account and set reminders so I wouldn’t forget to act. During the eleven months between making the reservation and our departure date, I checked the Regent website numerous times just to remind myself that we had a fabulous vacation in our future. In October 2018, my husband and I sat down at the computer to review all of our excursion options. It took us about an hour to make our choices. Most of Regent’s excursions are included in your cruise fare and we were pleased that we could reserve space eight months ahead of time– one less thing to worry about on embarkation day when the lines at the excursion desk are long and many popular tours are sold out. Moreover, if we changed our minds about a certain excursion we could cancel or book an alternative at any time. In March, Regent opened online reservations for the Voyager’s specialty restaurants – Chartreuse, a charming French bistro and Prime 7, a traditional American steakhouse. There is no upcharge for either restaurant, but seating is limited so I highly recommend making reservations ahead of time. The Trip Begins: After months of anticipation, the sun finally rose on Thursday, June 13, 2019. We spent the morning packing and preparing the house for our pet sitter. After saying goodbye to our two beautiful dachshunds (our most precious possessions,) the car service to SFO pulled away from our house in Marin County. The exact time was 10:27 a.m. in California, or 7:27 p.m. at our first destination -- Venice. Air Arrangements and Ground Transfers: Regent cruise fares include roundtrip business class airfare, even if your port of embarkation and port of disembarkation are different. In our case, we began in Venice and ended in Monaco. If you decide to make your own air transportation arrangements, Regent will issue you a credit. Because most cruise lines don’t include business class airfare as part of their standard cruise fares, I normally make our own air reservations. We will not fly economy class, so on previous cruises we purchased our airline tickets independently – sometimes with cash and other times with cash + points. For this trip, however, I took a leap of faith and decided to let Regent make the air arrangements for me. I wasn’t about to give up total control, however, so I paid $350 ($175/pp.) to submit an air deviation request, which allows you to pick your own carrier and routes. Air deviation requests are accepted beginning 270 days before departure and must be made at least 35 days before departure. In our case, we wanted to fly on a Star Alliance carrier (for the points) and we wanted at least the outbound connection to be in Europe. 270 days before departure, I contacted the Regent Air Deviation Department with a list of five possible itineraries. My first choice was on Swiss Air, with connections through Zurich. Unfortunately, seats were not available. My second choice was on Lufthansa, with connections through Germany. Space was available and reserved. Regent sent me a confirmation email (with the Lufthansa booking code) on the same day and even was able to assign us our preferred seats. And even though the ticket was purchased through Regent, we earned United Mileage Plus PQMs with the business class bonuses. Our departure from SFO was delayed about an hour because of various ground issues (occupied gate for incoming flight from FRA and the breakdown of a catering truck.). We arrived at FRA with about 35 minutes to clear European passport control and connect to our next flight. Luckily, there were nearly 40 people on our flight who were connecting to VCE, so the Lufthansa ground staff had a special bus waiting for us that first took us to a lower level private room where we proceeded through passport control, and then to our A320. In the end, we left FRA 15 minutes late, but arrived at VCE on time at 2:00 p.m. Our luggage did not make the connection. This was the only major hiccup of the trip. As is common in Europe, there were not separate baggage offices for each airline at VCE. Instead, issues related to lost luggage for all airlines are outsourced and handled by one company. The Regent representative who met us (and many others) at VCE knew exactly what to do and before you know it I was at the front of the line at the baggage office. My bar-coded baggage tags were not useful. The agent told me that she did not have the ability to track our bags and that we would have to file a claim. She further said that once the bags arrived at VCE, they would be delivered either to the hotel that night or to the ship the next day. She added, however, that the delivery schedule was up to the driver and she could not guarantee that we would receive our bags before our ship sailed the next evening. There was no Lufthansa representative in the baggage hall and calls to Lufthansa both in Germany and the United States were fruitless. The next Lufthansa arrival from FRA was scheduled for 3:30 p.m., so we decided to wait in the baggage hall (a secure area, so we could not leave.) It was delayed and did not arrive in Venice until 4:45 p.m. Unfortunately, our bags were not on that flight either. We were exhausted, frustrated, and annoyed. Luckily, just as I was about to have a public and ugly meltdown, I got a text message from Lufthansa that said our bags were being loaded on to a flight that was expected to arrive at VCE shortly after 6:00 p.m. We were not confident, however, that they would be delivered to us either that night or the next day, so we decided to wait at the airport. Finally, around 6:20 p.m., we had our bags in hand. In retrospect, I am glad we waited at VCE. One couple who was on our flight from FRA to VCE and on our cruise did not receive their bags until one week later. All during our time in the baggage hall, we kept the Regent representative apprised of our situation. When we learned that the bags would be arriving sometime around 6:00 p.m., he told us that the last transfer to the hotel departed at 6:00 p.m. Keeping in mind that all of our transfers were included in our cruise fare, we asked him what arrangements would be made to get us to the hotel. He said we were on our own. We asked him if he could wait for us or give us some sort of voucher for transportation, but he refused and said there was nothing he could do. In the end, he left without us and we spent the equivalent of $145 for a private water taxi to the hotel. I brought this issue to Regent’s attention once we were on board the Voyager. The front desk clerk profusely apologized, documented all of the details, and called me two days later to tell me that I would receive a $145 credit to my onboard account. Nice job Regent. On the back end of the trip, Regent provided coach service from the pier in Monaco to NCE. The ride was comfortable and scenic. We arrived at NCE with plenty of time to spare. Hotel Accommodations in Venice: At 7:00 p.m. (local time) on Friday, June 14, our water taxi pulled up to the dock in front of the Hilton Molino Stucky in Venice. We were excited, but exhausted from traveling nearly 24 hours – the last five of which were spent at VCE’s baggage claim area, but as I said above that was just a hiccup and we were happy. The Hilton Molino is a wonderful hotel on Giudecca Island. The building is a former pasta factory. How Italian!!! Our room was small, but lovely, with a large bathroom that included a separate shower stall. The king size bed was comfortable. It was a great place to spend our first night abroad. The hotel was included in our cruise fare and Regent made the reservation for us. It was a great choice. Having traveled to Europe often, we knew that if we wanted to get a good night’s sleep, we needed to remain awake as late as possible. So, upon arrival at the Hilton we quickly changed clothes and headed to the hotel’s outdoor restaurant, Bacaromi, for dinner. It was delightful to sit in the open air and watch the sun set as the boats traveled back and forth along the Giudecca Canal. After dinner we took a brief stroll in the immediate neighborhood before heading up to our room where we promptly fell asleep. The next morning we rose around 6:00 a.m. feeling rested and ready to go. Before a satisfying buffet breakfast in the hotel restaurant, we checked in with the onsite Regent representative, who told us that we were booked on the 1:45 p.m. water shuttle from the hotel to the Port of Venice. This gave us plenty time to wander around the city. The Hilton has a free water shuttle to San Marco Square, so off we went to explore. Embarkation, Ship, Cabin, and Sail Away: We returned to the Hilton around 1:00 p.m. Earlier that morning, we left our luggage outside our room so it could be picked up and transferred to the ship. We asked the Regent representative if we could catch an earlier water shuttle to the port. There was one about to depart and she told us to hop on. Twenty minutes later, we were at the Venice passenger ship terminal. Check in was a breeze. We filled out a health form, and presented the agent with our passports and credit card. In return, she gave us our “key card” room key and maps of the ship. Shortly thereafter, we breezed through security and boarded the Voyager via a gangway that was connected to Deck 4. There was not a photographer at the gangway to take our picture as is common on so many other cruise lines. We did not miss this service. We were on board at 1:45 p.m. The ship’s interior and public space décor is classy and understated. She is not the flashiest ship at sea, but she is comfortable. We particularly liked to hang out in the Observation Lounge on Deck 11 for a pre-dinner cocktail and afternoon trivia matches. We also spent a lot of time outside on Deck 12. We liked to be on that deck early in the morning as we sailed into our next port (so peaceful) and often were back in the evening as we sailed away. The dress code never gets any more formal than elegant casual, which essentially means no jeans, shorts, or t-shirts in the public spaces after 6:00 p.m. No need to bring a tuxedo, tie or suitcoat. After spending all day in the hot sun, it was nice to be able to relax at dinner in an open collar shirt and slacks. Three weeks before departure we received an email from Regent with a reasonable offer to upgrade to a Penthouse Suite. My husband and I discussed the offer and decided to accept it. We were assigned to Suite 787, which is in the aft of the ship. We have been in aft cabins before on other cruise lines and enjoyed the experience. They tend to be quieter. We have never been disturbed by engine noise or exhaust, and we like having the both the port and starboard side views. Our suite was approximately 300 square feet, with a 50 sft. veranda. Regent informed us well ahead of time that the suites would not be ready until 2:30 p.m. on embarkation day. Nevertheless, curiosity got the best of us, so the first thing we did was to make our way to Suite 787, primarily to see its location vis-a-vie the stairs and the elevators. Just as we got to the cabin, an announcement was made that all of the suites were ready for occupancy. Great timing!!! Penthouse Suites come with butler service. The butler serves in-suite meals (we had breakfast in our suite a number of times.) Had we asked, he would have packed and unpacked for us or would have arranged a cocktail party in our cabin. Each evening he delivered a tray of canapes, and made sure that our bar remained stocked. Once a reservation is confirmed (and up to seven days before departure,) passengers can submit personalized requests on the Regent website to select in-suite preferences for premium beverages, snacks, bedding, pillow types, and arrangements for special occasions. Our suite had a large bathroom with a shower and a bathtub. We are not bathtub people, so I would have taken that space to enlarge the vanity for his/his sinks and to install a private toilet, so one person could shower/shave, while the other person could poop in private. The walk-in closet was surprisingly large with plenty of room for all of our clothes and shoes. The bedroom and adjoining sitting room were the perfect size for two people. In addition to the beds, there was a small, but comfortable couch, an armchair, a coffee table and a built-in shelf under the television. The shelf is too narrow to be used as a desk. Underneath the shelf is the mini-bar cabinet that also houses barware. At the back of our cabin was the sliding-glass doors that led to the veranda, which included two lounge chairs and a small table. The interactive flat-screen television offers complimentary movies on demand, standard channels include MSNBC, CNN (and unfortunately Fox News), Sky News, CNBC and BBC World, plus 15 channels of music. You can also see the view from the Bridge Cam, tune in to the nautical information channel and watch the Destination Services channel to learn more about your ports of call. There are electric outlets throughout the suite, but only two U.S.-standard outlets. The adjustable thermostat indicates hotter or cooler, but not specific temperatures. We adjusted it to the coolest setting possible and were quite comfortable. The individual reading lights above the bed were a nice touch. Our cruise was scheduled to depart Venice at 5:30 p.m., but because of the June 2nd crash of the MSC Opera into the River Countess, local authorities placed restrictions on cruise ship traffic in the Giudecca Canal. As a result, only one cruise ship per hour was allowed into the canal. There were seven other ships in port with us, so our departure was delayed until 10:00 p.m. Despite the delay, it was a delightful sail away. The Passengers and Crew. Regent is a luxury cruise line. Nearly everything is included in your fare, so it is pricey compared to other lines. We were expecting the passengers to be couples primarily in their 40s and older traveling without children. We were wrong. This particular cruise had a number of large families with multiple children ranging from infants to kids in college. We were told that this was highly unusual, and that most of the time Regent draws an older crowd. Although we did not want or expect to be on a “family” cruise, the kids (for the most part) were well-behaved, and did not interfere with our positive experience. (The one exception was the one group of kids on Deck 8 who got their kicks playing with the elevators, and knocking on cabin doors and then running away. I had a brief run-in with their nasty, nasty grandmother in the elevator. She has no reason to be proud of her bratty grandkids, but I digress…) My guess is that more than 65% of the passengers were American (luckily, we saw no MAGA hats), and 20% were from Great Britain. The other 15% primarily were from China, Australia, and Germany. Public announcements were limited and were in English only. The crew, of course, comes from everywhere. The captain was Italian. The crew was impressive. Customer service was paramount. From the minute we stepped on board, we felt that each crew member made us the center of attention. Whenever we passed a crew member in the hall, they would smile and greet us with a warm hello. They were friendly, helpful, and approachable. Many of them had a terrific sense of humor. They worked hard and did their best to create a luxurious, but relaxed atmosphere. Our butler and cabin attendant were fantastic, and the waiters and bartenders went out of their way to make us feel special. This was our 13th cruise and this was the best crew by far. The only small exception was the Destination Services staff – more on that below. We met some wonderful people on board, which formed our “circle of friends” for the entire voyage. So far, we have done a great job at keeping in touch with each other through social media. Regent doesn’t force people to socialize, but provides ample opportunities to do so. One interesting Regent tradition is the “Block Party.” Once each cruise (on this one it was the day we sailed away from Corfu), everyone is encouraged to step into the hallway around 6:00 p.m. to meet their neighbors. During this social hour, waiters make their way through the ship with champagne and hors d’oeuvres, and the senior staff circulates around the decks to say hello. It was a fun and relaxing way to meet people. Food and Entertainment: The food on board was excellent. La Veranda and the Pool Grill, both on Deck 11, were great options for breakfast and lunch. For breakfast we rotated between room service, sitting on the aft deck at La Veranda, and a more formal breakfast in Compass Rose. My favorite breakfast was the Avocado Toast in Compass Rose, although the Eggs Benedict (not on the menu) was a close second. We both agreed that the ship’s “house blend” coffee was horrible. Most mornings we ended up at the Coffee Connection on Deck 5 for a decent cup of coffee or for a cappuccino. We often ate lunch on shore. The highlight was a fabulous ravioli in Rome and a seaside lunch in St. Tropez at La Terrasse at the Cheval Blanc Hotel. Outstanding!!! Lunch on the ship was either at La Veranda or the Pool Grill. I liked the informality of the Pool Grill, which offered a wonderful selection of salads, fruits, and sandwiches, in addition to hamburgers and hot dogs that were made on a real outside grill. Dinner, of course, was the main meal of the day. Most of the time we ate in the Compass Rose, which offers open seating until 9:30 p.m. We usually ate at 8:00 p.m. – sometimes alone, but often with some of our new friends. The menu was extensive and changed daily, although some of the appetizers were offered every night (the crab and avocado starter was exquisite.). Also offered daily were USDA prime steaks and seafood, prepared a variety of ways. We are not big meat eaters, but we both agreed that the steaks on the Voyager were phenomenal. Service in Compass Rose was consistently attentive. On our first full day on the ship we had dinner at Chartreuse, which Regent describes as a “chic Parisian fine dining restaurant.” The service and the cuisine exceeded our expectations. When we first arrived we were seated at a table toward the back of the restaurant. We noticed, however, that a couple at a window table were about to leave. We asked the maître d’ if we could move, and he made sure the table was cleared and cleaned quickly after the couple left. The highlight of the dinner was the cheese soufflé, which was light, airy, and delicious. My husband’s scallops were divine. Each scallop was topped with a thin sliver of prosciutto, which added texture and additional flavor. On our third day we had dinner at Prime 7. Prior to leaving home, I let Regent know that this would be a celebration dinner for my husband’s 60th birthday. Not only did our butler decorate our cabin that day with a “Happy Birthday” banner and balloons, but the Prime 7 staff had champagne and a decedent chocolate birthday cake ready for him. When the time came, the restaurant staff gathered around our table to sing Happy Birthday. It was an evening to remember. Our Prime 7 dinner was out of this world. I had the goat cheese, red pepper, and portabella tart to start. The crust was buttery and flaky, and the flavors delighted my palate. For my main course, I had the traditional surf and turf and my husband had a steak. The cruise fare includes unlimited drinks – both alcoholic and non-alcoholic, including most premium wines and beers. I am not a big drinker, but I really enjoyed the Aperol Spritz in the Observation Lounge. My husband enjoys his beer, occasional cocktail, and wine at dinner – not to mention his Bailey’s on the rocks night cap. We did not attend any of the shows in the Constellation Theatre. We preferred to have dinner around 8:00 p.m., and unlike at home where we tend to eat fast, dinner usually lasted around two hours. A couple of times we stopped by the casino (gross winnings of $225), but because we are early risers, we often were back in our cabin by 11:00 p.m. Excursions and Ports of Call: My only complaint about our itinerary was the lack of sea days; they are my favorite. Sea days are incredibly relaxing and a great time to truly unwind. Because we left Venice late, our arrival in Split was delayed until Noon the next day, which gave us at least a morning at sea. We chose our excursions before leaving home, but made a couple of adjustments on board. Excursions are arranged by the ship’s Destination Services crew. They were the least impressive staff group on board. They were often rude, a bit bossy, and didn’t seem interested in answering your questions or assisting you with changes. On a positive note, our excursion tickets were waiting for us in our suite when we boarded. Check in for all excursions was in the Constellation Theatre on Deck 4, and was generally efficient. In most ports, we were alongside the pier, so it was easy to get on and off the ship. In three ports – Taormina, Sorrento, and St. Tropez, we used tender boats to get to shore. Although some of the tenders were crowded, the crew did an excellent job getting people from ship to shore. I’m not going to review each excursion here; rather, here are some observations. In Split, we signed up for an excursion to historic Trogir, about 20 miles west of Split, which ended with a short walking tour in Split, including the Diocletian Palace. In retrospect, we should have spent more time in Split. We didn’t get a lot of time at the Palace or an opportunity to see other landmarks in the city. Trogir was interesting, but we spent too much time there. In Taormina (you dock in Naxos) we originally signed up for the Mt. Etna tour, but were so glad that we changed our minds and opted instead for a walking tour of Taormina. The city, which is 1,200 feet above the sea, is spectacularly beautiful. Rome was a bit of a bust. We’ve been to Rome before and have seen most of the major sites. On this trip, we did “Rome on our Own,” which only included roundtrip express train service from Civitavecchia to the city. Rome in June is not the place to be if you only have eight hours. It was hot, dirty, and crowded. (We spent a week there in January and it was delightful.). Lunch was fantastic and our second visit to the Vatican museums was somewhat enjoyable. In retrospect, however, we should have opted for another excursion that did not take us into the city. Lesson learned. The biggest fail logistically was in Sorrento. We opted for an excursion to Capri with two other couples. This required a tender boat ride to the pier in Sorrento, a hydrofoil boat ride to Capri, and then a minibus ride to Anacapri. Anacapri is on the highest part of the island at the base of Monte Solaro. Once there we hopped on the Monte Solaro chair lift. The ride was spectacular. During a 13-minute ascent to the summit we enjoyed splendid views of the Gulf of Naples with Vesuvius in the background, the Gulf of Salerno, the Isle of Ischia and the breathtaking beauty of the blue Mediterranean. Monte Solaro is the highest point on Capri and provides stunning Kodak moments. You ride alone on the chair lift and it is not for anyone who has a fear of heights. You can hike back down to Anacapri from Monte Solaro, but we opted to take the chair lift round trip. After our visit to Anacapri, we took a minibus down to Capri town in the middle of the island. While we had a wonderful lunch at Ristorante di Giorgio, we felt like we should have been a bit more discerning and not let our tour guide pressure us into eating there. Still, we couldn’t complain about the views of the sea or the wonderful pizza. Things fell apart after lunch. To get back to the ship we had to take a funicular down to the port of Capri, take the hydrofoil back to Sorrento, and then catch the tender boat back to the ship. Unfortunately, Regent held all of the excursion groups in Capri until a set time instead of letting us make our way back to the ship on our own. The result was long lines, big crowds, lots of waiting around, and a 2.5-hour trip from Capri back to the ship. Not fun. Disembarkation: On our penultimate day, we left St. Tropez at 11:00 p.m. and made our way to Monaco – 60 nautical miles away. We were awake and on Deck 12 at 6:00 a.m. as we approached Monaco and docked alongside Quai Prince Rainer II. This would be a day where we saw the sun rise over Monaco and the sun set behind the Golden Gate Bridge, 5,989 miles away. I was very sad that the cruise was ending. The prior evening, we place our luggage outside our suite so the crew could off load it in Monaco. After a final breakfast in our cabin, we disembarked at 9:00 a.m., claimed our luggage, and boarded our coach transfer to NCE. The trip home on Lufthansa (NCE-MUC-SFO) was uneventful (no issues with our luggage) and we arrived home at 9:00 p.m. Our dogs were very happy to see us, and we were overjoyed to see them. Our Mediterranean adventure exceeded our expectations. It was a great way to spend our vacation time. We were very pleased with our experience on the Voyager and would not hesitate to sail with Regent again. In fact, while on board we made reservations for an August 2020 voyage on the Seven Seas Navigator from Amsterdam to Barcelona. The countdown has begun…..!!!!! Read Less
Sail Date June 2019
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 ... Read More
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 days, surrounded by sunshine and smiling faces (crew and passengers alike). Excellent food experiences, though surprisingly slightly disappointed in Prime 7, but Chartreuse was a wonderful experience. Compass Rose, beautiful, and always delicious, . From breakfast to lunch to Teatime, to cocktails,to dinner, we were spoiled in every way. Our suite was lovely, spacious, and comfortable in every way. Very comfy chairs on the balcony. Ours was the lowest category cabin, but it did not feel like it, the bed was heaven, and it was kept spotless by our by our 2 very sweet attendants, as well as keeping us well stocked with champagne, and anything else we wanted. The fresh fruit in the room was of the best quality. The included excursions were also very good. We picked this itinerary to have a relaxing, luxury experience, and we were very happy, and would definitely consider more cruises with Regent. Read Less
Sail Date January 2019
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager ... Read More
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager for 10 wonderful days with perfect weather, outstanding dining and a warm and accommodating setting throughout. The Voyager was everything we were expecting from Regent Seven Seas - having in the past cruised aboard Seven Seas Mariner and Explorer. It was very much appreciated that the Christmas decorations that decorated the common areas of the ship remained up and illuminated throughout the end of this New Years cruise. It extended the feeling of the cruise to encompass the feeling of both Christmas and New Years. Being a 'Holiday Cruise' and a relatively short duration one at that, there were more than a few families cruising with children; from as young as 2-3 years to adolescence. I can't criticize Regent for selling the cabins to those families but I will scold a few of the 'Parents' for not living up to that Title. There were, too often, kids running around Compass Rose, Constellation Theater and even Prime7 and Chartreuse. Similar conduct at the Pool [Grill] or La Veranda was excusable - since that is where children are most appropriate. I'm pleased to say that some parents appeared to control their offspring and I don't recall ever seeing any kids in the Casino or Lounges. The 'Stars' of the Cruise, as you would expect, were the Cruise Director / Social Hostess team of Andy and Tammy who seemed ever present at any and all events aboard, genuinely warm and receptive and made the voyage a dream come true. The Assistant Cruise Director Luci, the Gen Manager Devor and all the other Department Heads kept the ship and the ship's services operating flawlessly. One single concern / suggestion that was raised regarding a specific server in Compass Rose was resolved / implemented discretely by Restaurant Manager Catalin and remained flawless throughout the remainder of the cruise. The nightly entertainment / production show cast was wonderful to experience and additionally a pleasure to socialize with. They are 12 individuals that work hard to appear to be a full Broadway Show Cast. Not to mention their being Beautiful both in appearance as well as personality. The Guest Comedian Bruce Smirnoff's humor was appropriate for the Baby-Boomer audience, maybe not so much for the children aboard - but they shouldn't have been in the theater anyway, but rather in bed. Another excellent Regent cruise. Looking forward to the next one - not soon enough. Read Less
Sail Date December 2018
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was ... Read More
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was spacious, and the closet space was a pleasant surprise. They have an Illy coffee maker, and should put out instructions to avoid messing it up the first few times you try. We only went to two of the shows (all shows are at 9:30 except the crew show on the last night; perhaps they might consider a 7:00pm show once or twice for those of us who wanted to eat later or earlier. Re shore excursions, they also need to ensure they put out maps for the day's location every day. It was missing most days, and would be useful. The fitness center was better than anticipated; they have water and Gatorade in the room, too. The machines are set to stop every 25 minutes, so you have to re-start it if you go longer. The weight machines are great, free weights up to 50 pounds, too. We wound up in port an added day due to high seas, missing our first stop as a result. We also couldn't dock in Monte Carlo due to dock damage there, so we were schlepped by bus for 3 hours from Marseilles. Not the ship's fault, but no rest for the weary at the end... Shore excursions were generally good to very good. We did Florence on our own, using the ship's "on your own" tour. They stopped at a leather factory, and also at a view overlook, which really cut into our time. If they had advised ahead of time what our arrival time in Florence would have been, we could have avoided sprinting to our assigned time at one of the galleries. The Monserrat optional tour was great (if you don't like steep, winding roads, be cautious) especially the lunch buffet on the way back. One of the best buffets I've had (and that's saying a lot). Read Less
Sail Date October 2018
Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for ... Read More
Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for breakfast because excursions were early. Everyone of the staff on the ship were very friendly. Loved the three man band that played any song you wanted in the lounge each night. They had other singers, dancers, pianists and full orchestra as well. All were very talented. The shore excursions were great... we only did the half day ones. All of the tour guides were very knowledgeable. Our favorite ports were Malta, Katakolo, Rhodes and Kusadasi. The afternoons we sat by the pool. We met lovely people from all over the U.S. Australia and United Kingdom. It was our first cruise .. my husband was hesitant to go. Now we can’t wait to cruise with regent again. Well worth the cost. Read Less
Sail Date October 2018
We chose this cruise because of the itinerary and "free" business class air. We had not been to the mediterranean and were very very pleased with the ports we visited. For example we anchored by Sorrento rather docking in ... Read More
We chose this cruise because of the itinerary and "free" business class air. We had not been to the mediterranean and were very very pleased with the ports we visited. For example we anchored by Sorrento rather docking in Naples. Sorrento is a beautiful harbor and well worth the hassle of tendering to shore. It also made it possible to get to Capri as well as Pompeii. Regent did a nice job with the airfare, direct flights to/from our home airport Denver and Heathrow then first class to Venice and from Barcelona. We wanted to spend some days in Barcelona after the cruise and Regent accommodate the change from Monte Carlo without extra charge. They also went above and beyond by providing the exact soda and wine we had requested in advance. This was really special. Virtually all of the staff you ran into would smile and say hello and were willing to provide assistance. We do not stay up late so did not attend any of the entertainment. One disappointment was the gluten free options. The bread and hamburger buns were disappointing. We like to dine in our cabinand had breakfast every morning. Most evenings we dined in our cabin as well and found we had good menu options. We did dine in the Compass Rose and Prime 7 and enjoyed our meals there. One note, this cruise was in the summer and there were a number of children on board. Some of them were not very well behaved and that took away from the experience a bit. Also, it was peak travel season for this region and there were a lot of tourists. Recommend not cruising in the summer if possible. Read Less
Sail Date June 2018
We chose Regent primarily because we wanted to try an all-inclusive cruise to see if they are worth the price and Regent got great reviews. Overall, we loved the boat and the crew. Service was generally off the chain good, but I ... Read More
We chose Regent primarily because we wanted to try an all-inclusive cruise to see if they are worth the price and Regent got great reviews. Overall, we loved the boat and the crew. Service was generally off the chain good, but I wouldn't spring for a penthouse just to get a butler. Ours was wonderful, but really didn't do much that a good steward wouldn't have done. We just aren't that needy as travelers, but if you are, it might be a good spend. Getting on and off the boat was handled exceptionally well in our view. Not just at embark/disembark, but shore excursions. Literally, hundreds of people were moved smoothly and comfortably every morning. They were even handicapped that most of our ports were tendered, not docked, and the crew made it look easy. Food on the boat was generally good, but not as good as I expected, based on other reviews. I frequently found both fish and steaks over cooked. Other dishes like pasta and risotto leaned toward salty and over seasoned. There were certainly exceptions where fare exceeded all expectations. The French based Chartreuse was our favorite - we ate there twice on the trip and food was properly cooked and seasoned both times. Next, was the main dining Compass Rose, where the chef's specialty menu was usually the best. Especially, good were oxtail soup and herb crusted lamb rack. At the restaurant bottom for us, was the Prime 7 steak house. My medium rare filet was a hockey puck - over done, under seasoned, tough and dry. I do much better at home. The wife's halibut was likewise over and dry. This is not upscale dining. All drinks are included and the bartenders are fantastic! Some of the best bar service we've had anywhere. Drinks were just about perfect. What else? Let's pick nits - this is an "upscale" cruise line. The on board included wi-fi is useless most of the time. Lighting in the bathrooms is far too dim for 50 something eyes. The stateroom temperature is very difficult to control - going quickly from sticky to meat locker. The bottom line is always would you do a Regent cruise again. We talked to lots of Regent repeaters on the trip and we always asked them why Regent? Everyone, said first the all-inclusive concept. One price and you are done and you know that number long before you board. Second, great service is what brings customers back. For us the answer is YES. We will go with Regent again. It's worth the money. However, we stop short of many others who say they won't ever travel with anyone else. Read Less
Sail Date May 2017
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
Sail Date April 2017
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower ... Read More
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower was a delight. Initial problems the first few days such as slow dining service were due to one-third of the staff being new to the ship and the new use of technology in the main and specialty restaurants the staff had to use for the menu selections. The CEO addressed the passengers' concerns at a special meeting. Daytime activities were limited and this is an area where improvement is needed. The shore excursions were a mixed bag ranging from great to forget taking two. Beward the Wadi Rum truck excursion! One had a difficult climb onto the bed of the truck only to find nothing to hang on to. On the last hill, out driver gunned the engine and I was almost thrown out of the truck bed. My fall was prevented by a fellow passenger. The vehicles are unsafe. Overall we were pleased with Regent and booked next year's November cruise on the Navigator. Read Less
Sail Date November 2016
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid ... Read More
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid the extra for it and it has been an absolute waste. 4.5 hours to get 2 bottles of vodka to the room (no ice bucket with it even though I requested it) 2.) Excursion Time change and I was not notified. I missed the Faberge Museum 2a.) The Manager for Destination services was abrupt, dismissive and rude. I went up with the ticket that clearly stated 1:20 and he said "bus is gone, nothing I can do." I said, "but the ticket says 1:20.". His response, "we sent out document." My response - "I didn't receive it." He fought with me on this and got even ruder. His colleague let him know that we were a later addition to this excursion and did not receive the communication where he then was rude to her, saying the same thing about the communication going out. The gentleman is a manager, which was shocking as he was inappropriate and unprofessional in every aspect of his dealing with the situation. 2b.) At the time of the issue there was no other manager available. And one of the destination services employees said their manager could have just called her and she could have gotten us on the later bus 3.) I spoke with multiple employees with minimal progress and only received a 200 dollar shipboard credit for the inconvenience. The cruse costs around 10k per person (1k per day per person). How 100 dollars per person is fair, is beyond me. 4.) General manager let me know that because we didn't pay for the excursion he can't give me money back... For those who do not know, excursions are included and there are a select few that are "special" that someone may pay for if they want to join. But I find it disrespectful to tell me that I am not paying for this excursions when it costs me 10,000 per person to get on this boat. Just because something is pre-paid in a bulk type package does not make it acceptable to claim that it is free. I had some other issues, including one other awful tour, but also had some great experiences. Regent has a lot of positives to it, but unfortunately I learned a lesson that may prevent me from continuing my time as a Regent Customer. I would have liked a more prompt response, a more respectful attitude and at this point I believe a 1000 dollar refund and 20% off my next cruise would be reasonable, but even after my travel agent contacted the corporate office, the response was "there is nothing they can do". Food is good on the boat, housekeeping is phenomenal, Most of the wait staff is great, sit down meals can be slow, excursions overall were great. Shows performed by the Regent contracted dancers are awesome, but this is going to be ending as Norwegian wants to use an in house team. This is probably going to be a downgrade, but this statement is an assumption based on how good the current team is. Read Less
Sail Date September 2016
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to ... Read More
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to wait quite a while before embarkation but as we had enjoyed the previous day's independent tour of Copenhagen which included a wonderful river cruise and spitefully expensive beer, we were not concerned. Our pre-cruise hotel was lovely as was the breakfast. We were thrilled that our Concierge suite lived up to our expectations. The toiletries, bathroom, and the attention to detail provided by our maid were very much appreciated. Nothing was too much trouble and she was willing to attend to our requests promptly and efficiently. The bed was really comfortable. I rarely sleep well whilst away from home but there were no problems on this cruise. It was lovely and quiet (Deck 10). We did not order room service so cannot comment in that regard. As I am in my forties I did feel that I was one of the younger guests as the average age was about 65 and it was like cruising with my parents. But everyone was so lovely it didn't matter. Service in the restaurants and bars was excellent. The minute we sat down in the Voyager lounge to enjoy pre-dinner drinks the waiter appeared to take our order and offered delightful canapes. The food was excellent and could not be faulted. The service was good too. It was very clear that everything is geared towards American guests' expectations and the coffee, egg dishes and pancakes were flowing. Despite serving Twinings English Breakfast tea, the waiters couldn't quite get it right. Still, a small hiccup in the grand scheme of things. The standard of food and service in Compass Rose was excellent also. Service on some evenings was slow but well worth the wait. The steak and lobster in Prime 7 was amazing. In fact I could go so far as to say it was the best fillet steak I have ever had. We also enjoyed dining in Signatures. We were pampered throughout and it felt great. We visited Coffee Connection nearly everyday and the Barista was very accommodating. The choice of biscuits and snacks was varied and all tasted delicious. Excursions were well organised and the tour guides very knowledgeable. Very enjoyable. I think their brief was to keep talking...and they did! As most of the guests were of a certain age there was nothing too energetic and so each tour could be accessed by everyone. The shows were slightly disappointing and although each member of the entertainments team was very talented, the shows did not flow and were quite disjointed. We saw a couple but then didn't bother with any more... they were very 'samey' and 'predictable'. The acrobatic duo were incredibly supple and would contort into the most bizarre shapes and it made me feel quite sick. We didn't take part in any enrichment activities but made full use of the gym and jogging track. The weather was excellent throughout the cruise so we were able to sunbathe a little - which we did not expect to be able to do! Every member of staff with whom we came into contact was extremely polite and respectful. Before we went on this cruise, we were so confident that it was going to be wonderful we booked the 21 night cruise on Voyager from Singapore to Sydney in December and so are very much looking forward to sailing again with Regent. Read Less
Sail Date September 2016
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and ... Read More
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and disembarkation with one exception. We purchased transport to ship and back to airport. When we were leaving for home, we walked out of the terminal area to realize we had no clear understanding of what bus to board. It turned out to be very simple as the buses were numbered to match the numbers called to leave the ship. We felt our suite 651 was in a wonderful location on the ship mid ship near everything we needed, library, spa, laundry. Laundry on board is a great thing to have on a two week cruise. They made laundry easy by providing soap and everything. Our cabin was large compared to other cruises but we expected that based on the online information and cost. Entertainment was good for a smaller ship. Cabin and room service were very good. Ports were spectacular and the tours were good but not great. Tours are for the most part are included in the cost up front, there were some tours that were at added cost. Tours were like other tours we have taken when traveling on other cruise lines. Bus, guide with headset most of the time. Tour of Catherine's Place was more controlled and more enjoyable than some others were. Tour of Peterhoff is a must do. Hermitage was very crowded and not well controlled. So this is the last season for the Voyager and she is going to dry dock to be updated. Will look to she what they do to update this ship. The two negatives for us were dining - we felt service was poor and food quality needs improvement. We did like dining on our schedule not a preset time. "upscale" Steak place was also not impressive. We canceled the French place based on the menu. Ship needs updates and is schedule to have work. If you drink very much alcohol, this cruise is more cost effective as it is included the price. It was very nice not to worry about using your cabin card every time you wanted a beverage. Highly recommend upgrading to business air class if it is not included. We felt good money spent and actually were in first not business. Don't forget to take advantage of the airline lounges if you fly first or business. Overall based on cost, we were a bit underwhelmed with the quality of entire experience. We will consider another Regent cruise if we are going to similar places we have not been before, maybe the orient is next!! Read Less
Sail Date August 2016
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is ... Read More
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is EXPENSIVE and only if you drink and eat an extraordinary amount will you get your money's worth. Bad -- Emergency situations: Disastrous. Their emergency number took over an hour to answer, then put us on hold, when our air transportation got changed by them and we were marooned. Air Travel -- we were supposed to have Business Class and instead they booked us on a third rate local airline and it resulted in us missing a connection and a whole day's vacation plus paying $500+ for hotel and taxi to a different airport which Regent refused to pay. We later learned from experienced Regent travelers to check what flights you want and then insist they book you on them. Internet -- we had no internet for most of the cruise, despite being told we would and printed marketing material indicating full time internet. If you have to do business while traveling, do not take this cruise line. One fellow passenger missed an important stock trade and was hysterical because there was no internet. Despite promises to fix it, it never was fully functional. Embarkation/Debarkation: Disorganized, confusing and way too time consuming. Ditto for baggage handing. Hotels: They book you into average hotels with basic rooms, definitely not first class. Our hotel room in Reykjavik was so small we couldn't even turn around, also hot and stuffy. In Copenhagen we inquired about upgrading our room and were told that Regent only books "Basic" rooms, not first class. Good: Fabulously well trained staff especially our private Butler. The best part of the trip. All other staff on board were very polite and helpful. However, lowly staff can only do so much when management is lacking. Entertainment was excellent but for first time Regent cruisers it should have been better explained as to how to be seated, etc. Most food better than average except the premier Prime 7 where we had two bad meals. The French restaurant, Signatures, was very good. The basic restaurants Compass Rose and the Veranda were good and wine selections were also good. Overall, all service on board was excellent, including our Butler, cleaning staff, servers, bartenders, etc. Word of advice, this cruise is not for families as it is appeared to be older than average crowd. Some patrons were much too elderly/infirm to do the excursions and yet were allowed to participate, resulting in inconveniencing everyone else. If you are looking for a totally first class experience, we would suggest a different cruise line. Read Less
Sail Date July 2016
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as ... Read More
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as Leading hotels... We have sailed on Silversea as well as Cunard in the past although we are not avid cruisers and generally prefer to string several unique hotels together and "wander" at our own pace. We set up our own excursions with private guides or rental cars at the port. (were really not the 40 passenger bus type). On one port we booked a "choice" excursion but more on that later. This ship seems to have been reviewed many times so i'll skip the in depth physical description and give my overall impression. We booked this cruise on the suggestion of our travel agent who described Regent as on par with Silversea which I would disagree with on almost every point. While I don't think there is a truly 5 star 5 diamond Michelin 3 star experience at sea short of a private yacht charter. In hotel terms I was hoping for a ritz carlton rather than a Relais what I got was an airport Marriott. Very clean and efficient; everything that was needed was provided but it was in no way a high end experience. We were in Europe and took this cruise as part of a larger holiday so we had been in Denmark at the Falsled Kro property south of Odense (I would highly recommend) we drove into the city Sunday morning and boarded the ship at 12:30pm and were herded into the ships theatre where we sat for 20min waiting on the check in clerks to discover how to use the computer system (presumably they do this every week right??) One interesting side note was that the cruise director (a former child star of some sort) was participating in a reality TV show so for the first few hours there was a film crew onboard... not welcome or particularly high end in any capacity.... After getting our suite key we were told that the housekeepers had not managed to clean the room quite yet and we could sit in the theatre or there was a buffet at the pool. Not being much on buffet dining but wanting to see the ship we chose to wander about and were "caught" on the 7th floor and asked to go to the pool deck or theatre... a bit like boarding school but alas we went up to the pool where we did get a first hand look at the film crew circulating about.... Once we were allowed to go to our room around 330 we found it to be a little dated but clean and efficient... we were in a "penthouse suite" although it was not a large size somewhere in the neighborhood of 350sq feet all in. The room had a nice closet and a workable bathroom. Our butler came and introduced himself and was very helpful and many times during our stay. In my opinion I would skip the cost and hassle of getting a table in one of the special restaurants... as far a haute french cuisine goes the signature restaurant falls short... we found dishes to be tasty but service was very slow both nights we tried it... the one night we ate in the compass rose room (the standard dinning room) we found service to be prompt and there was the ability to order dishes from the other places and have them served in the compass rose... We did not attend any of the performances offered in the theatre so we cant really comment on the quality or variety although they did seem to offer something every evening. We did stop in the cigar bar although I would recommend bringing your own supply if you are a true cigar enthusiast as the selection provided is quite pricy and not stored in optimal conditions... the bar tender in the lounge was very friendly although he was stretched between working the cigar bar and the other lounge bar across the hall making for very slow service... On every stop but one we booked our own private tours choosing not to use the "included" tours offered through the company... most of the included tours consisted of mainly tour bus type trips with very little in depth exploration.... there were several small group tours offered but most were a 150-300.00pp extra cost... cheaper than a private excursion but not exactly all inclusive... We had one problem on the ship which revolved around the restaurant mixing up a dish and serving my wife soup with a shell fish base (she is allergic and the wait staff were informed of the allergy) needless to say she got very and we missed a day at port as a result... no apologies from anyone or even a recognition that she was ill or a request to see if they could help.... All in all I would say that this is a 3.5 to 4 star vacation experience at best... yes there is ample food and booze included if you prefer rail drinks and blandish meat and potato american steak house sort of food. Once you venture into specialty restaurants and decent wine your spending extra money at the same rate you would on any other ship so what is the relative value of the extra few thousand in fair? Dito for the tours they are mostly mass produced bus trip sort of affairs and if you start to book unique experiences then your going to pay for it the same way you would on any other boat... Read Less
Sail Date July 2013
As Silversea fanatics, we never thought we would "jump ship." It was the itinerary on the Voyager, --Reykjavik to Copenhagen that sold us on Regent. The ports were stellar -- Reykjavik, Isafjordur, Akureyri (Iceland), Torshavn ... Read More
As Silversea fanatics, we never thought we would "jump ship." It was the itinerary on the Voyager, --Reykjavik to Copenhagen that sold us on Regent. The ports were stellar -- Reykjavik, Isafjordur, Akureyri (Iceland), Torshavn and Copenhagen (Denmark), Lerwick (United Kingdom), and Alesund, Geiranger,Flam, Bergen, and Oslo (Norway). We were absolutely delighted with Regent. The Voyager is a lovely ship, -- sleek, simple elegance. We had a Horizon View suite (highly recommended.) As previous reviews of the Voyager have provided excellent in-depth coverage of the ship, I thought I would simply add a few highlights. BLOCK PARTY Genius! At the sound of ship's "cocktail bell," we were invited to grab a glass from our rooms and head out into the hallways to meet our neighbors. Wine, champagne, and appetizers were served by the ship's staff. Captain Gianmario, General Manager Franck Galzy, and Cruise Director Willie Aames combed the decks and hallways greeting the guests. The atmosphere was festive and fun. From then on, we could greet our neighbors by name. Such a creative, thoughtful touch. CHAMPAGNE AND CAVIAR FOR BREAKFAST A lovely Sunday breakfast tradition. What luck! We had two Sundays on the ship. Talk about living la dolce vita. ENRICHMENT LECTURES We have lost count of the number of cruises we have taken. At least fifty. Sandra Bowern was, in our opinion, the best enrichment lecturer of all. Not only was she supremely knowledgeable, -- her engaging, cheerful, charming, and warm style was absolutely wonderful. ESPRESSO MACHINE IN SUITES There are many venues on the ship for coffee, including room service. The problem, we find, is that in order to obtain coffee, one most likely will have to encounter people. We love people. After a cup of coffee, that is. (We barely talk to each other until at least a half cup is downed.) Sipping espresso from our balcony with our darling little demi-tasse cups while arriving at the port of day ... exquisite. ENTERTAINMENT We thoroughly enjoyed the shows. We especially appreciated the variety of the shows and the talent of the Jean Ann Ryan Singers and Dancers. Real dancers! With real bodies ... wow. Seriously -- on some cruise lines the dancers have so much silicone that, in case of emergency, possibly the best survival technique would be to simply hold on to a dancer. (Guaranteed floatation.) The trio in the Voyager Lounge, Nature's Rhythm, drew us in nightly. They played a variety of music and the dance floor was rarely empty (but not full, which was sweet.) The tall one who played the base had the most amazing voice. They were also hilarious...sprinkling a dose of their quirky dry humor throughout their show. THE STAFF What a personable lot! All of them. Two stand out: Willie Aames, the Cruise Director, was one of the most down-to-earth cruise directors we've met. Willie even conducted the non-denominational Sunday service. He crafted a lovely service, sharing his experience of going from a movie star-to playboy-to becoming an ordained minister. Very touching. Willie was a refreshing change from the "Rico Suave" types we're used to. In fact, he was often seen wearing hand knit sweaters from the local Scandinavian ports. He was approachable and genuinely kind. Conny the Concierge was our hero. Icelandair managed to lose our luggage. The agent at Icelandair promised our luggage would arrive the following day. Nope. Not the following day, either. Or the next. We called a number of times and the agent, let's just call him "Lars Liarsson," kept promising: "your luggages vill be dare een da morgen." Once we got onboard and gave the information to Conny, she was all over Icelandair. And effective. She gave us frequent updates on her progress. On day four of the cruise, she personally delivered our suitcases. We doubt that we would have been reunited with our luggage without Conny. So grateful. ~~~~~~~~~~~~~~~~~~~~~ In wrapping up, we were, basically blown away in the best way by the entire cruise. We encountered just one glitch: THERE IS ALWAYS ONE (in every crowd) Regent Seven Sea's "no tolerance" policy on smoking was another influence in our decision to try RSSC. It was not long after setting sail that we were aware that someone was smoking. Uninvited carcinogens aside, we are also stench-averse. And what a stench! Once we traced the location of the culprit, we left a nice note on his cabin door requesting that he cease smoking on his balcony. It might have been my imagination, but it seemed as if he stepped it up. I don't much like being a tattle-tale, but we were cruising in one of the most staggeringly beautiful places, -- blessed with a sheer abundance of purifying pristine alpine air...and yet -- there was that stench. We made a report. The situation was immediately investigated, but the guy denied that anyone in the cabin smoked. What could they do? So the stench continued. So...do you know what I did? I shot him. With my camera. It was a good shot. Crystal-clear obvious who was smoking and where. The guy was that idiot-arrogant...leaning on his balcony, just puffing away. He saw me take the picture. What a scowl! Then he disappeared. So did the stench. Ah. Clean, clear air. He didn't smoke on his balcony again until the last morning of the cruise. I guess he figured: "what're they going to do? Kick me off the ship?" ~~~~~~~~~~~~~~~~~~~~~~~~~~~ With a twelve night cruise and only one negative experience, we can call this one fabulous cruise. We will forever treasure our memories of our Vikings and Vistas voyage on the Voyager. We can hardly wait for our next cruise with RSSC. Read Less
Sail Date June 2013
Regent Seven Seas Voyager Cruise Sunday, 30 Sep. 12 We left home at 02.45, to make 05.00 check-in at LHR, which is a downside to booking flights through the tour operator. Usually we fly in a couple of days before, enabling us to fly ... Read More
Regent Seven Seas Voyager Cruise Sunday, 30 Sep. 12 We left home at 02.45, to make 05.00 check-in at LHR, which is a downside to booking flights through the tour operator. Usually we fly in a couple of days before, enabling us to fly at a more sociable time. We are flying to Barcelona, where we should be met and transferred to the ship. We have been very lucky in gaining access to the BA lounge, as I have a frequent flyer card, with Cathay Pacific, but I've never flown with them. On arrival at the airport, we waited a few minutes for the valet parking service, then handed over our keys and took our bags to fast bag drop, before quickly clearing security and heading for the lounge, to enjoy a decent breakfast and Bucks Fizz (Mimosa). These lunges are wonderfully quiet places to relax and take advantage of the free Wi-Fi. We had a very comfortable flight, though slightly delayed due to stormy weather around southern Spain, but arrived about 10.30 and now wait in arrivals for other passengers. We were offered a breakfast roll and a choice of hot and cold drinks. We arrived just a few minutes late, but t glorious sunshine, which followed 36 hours of heavy rain, so were really very lucky! Our bags came through pretty fast and we were met by Regent reps, who took our bags and escorted us to a bus. The bus journey was very quick and our ship was berthed at the Trade Cetre, as opposed to the main cruise terminal, where all the other cruise ships were docked. This enabled pax to take a short walk into the city, raher than taking the bus or taxi. We arrived a bit early so we had to wait to check in, so Rosy and I went outside to sit in the warm sunshine, which was a really nice surprise as the forecast wasn't good. Check-in soon commenced and we were soon boarding our temporary home. No intrusive photographers to avoid, just a short walk and a champagne greeting, though Regent was a bit stingy with the measure! One sip and it was gone! Therefore, we had to walk around the circle and get another one! We boarded at about mid-day and suites wouldn't be available until 14.30, so we had a buffet lunch, found some recliners on deck 12 and started to work our way through the cocktail menu. Rosy went off to find the library and I had a look around the ship. Time soon passed and we were able to access our suite, which was originally an 'H' guarantee, but were upgraded to F 872, the same size, but a couple of decks higher. It was a quiet location near the stern, but very handy for the laundry room. The use of the laundry facilities was free for self-service. My baggage soon arrived, but Rosy's was delayed, so I went to find it, which was easy. There was plenty of storage space, in drawers, cupboards and plenty of hangers. We had a separate dressing room and a large bathroom with shower and tub. The tub also had a handheld shower fitting. There were good supplies of toiletries, including lemon-scented soap. The bed was large and extremely comfortable and we slept very well. I often struggle to sleep, particularly when the sea is rough, but no problems this time. Our suite was decorated with balloons and a 'happy birthday' banner, due to Rosy letting slip that it was my birthday. I also had a postcard from Regent, with birthday wishes and presenting a bottle of bubbly and a small cake. We didn't drink the 'fizz' until about the fourth day, as we'd had more than enough cocktails and wanted to enjoy and 'remember' the evening! Following pre-cruise advice, we had made advance reservations for the speciality restaurants for the first two nights, thereby giving us further chances later in the cruise, should we so wish. We had also pre-booked our free shore excursions. For the first night we had booked Dinner in Prime 7, the steak-house. We both had 'surf and turf', a 6oz fillet steak, plus lobster tail. It was very good, but no better than we had enjoyed on other cruise lines. We were very tired after our early start, so we headed off to bed at around 10.30, rather than seeking out entertainment. Day 2 Marseilles We awoke late, resulting in a hurried breakfast on a glorious warm morning. For our first Regent excursion we had booked a half-day tour of Marseilles and Cassis, which included a stop at the pretty seaside village of Cassis, accessed by a road train. I bought some delicious croissants from a local Boulanger. The traffic in Marseilles was very bad, mostly due to extensive harbour regeneration work, as the local tourist board were trying to change the image form industrial city to tourism destination, by introducing cultural activities. We got back to the ship just in time for a buffet lunch, with cocktails, at the Terrace Restaurant. We became very fond of the rear section, which was very quiet and offered excellent views. We decided to stay on-board for the afternoon, to drink cocktails and to play putting, croquet and shuffle-board. We had booked dinner in Signatures, the French Restaurant, which Rosy really enjoyed, but I thought it no better than the Compass Rose, the standard restaurant, where reservations weren't required, or available. Day 3 Cannes -- another beautifully sunny morning We enjoyed a more leisurely breakfast in our favoured aft location. Most mornings I had the same food, home-made muesli and fresh strawberries, together with fruit juice and coffee. Occasionally I had the daily special, pancakes or waffles. One day I had a rather disappointing omelette. This was our first tender port, so picked up bus tickets in the theatre and then waited our turn. Our guide took us on what was called a 'Gourmet Tour'. I'm not sure why it was named 'Gourmet', but it did include visits to two wineries for some tasting. At the first stop we enjoyed a very informative wine-tasting, though we seemed to be running out of time, so it felt a bit rushed. We enjoyed some good wines, at a wine distributor but maybe in view of the time of day, late morning, I should have used the spitting bucket more, rather than drinking mine and Rosy's wine! The second stop saw us visiting a Chateau and sitting around large tables, sampling various savoury chutneys on crackers, together with assorted wines. On our return to the ship, we were disappointed to find the lunch buffet close, so apart from room service; eating options were very limited, which we feel unnecessary on such a premium cruise. After our snack lunch, we returned to shore for Rosy to swim in the sea and me to take advantage of the free Wi-Fi in the customer 'lounge', which was of poor quality, then we walked around the harbour, gazing at the large yachts, wondering how people can afford such luxuries. We returned to the ship for a wallow in the Jacuzzi and pre-dinner cocktails. There was a wonderful sunset and it was a balmy evening. Life couldn't be better, thank you Lord. We were going to Dine al fresco in the open air, on Deck 11, eating Italian food, but the wind was a little cool, so we joined another couple inside. We had met them in the Steak-house, so it was nice to meet again. Again I was surprised that he wasn't drinking any wine and it turned out he was a recovering (20 years ago) alcoholic. It must have been difficult seeing everyone guzzling away. I had previously read that Chateau Neuf Du Pape was available on the included wine list, but hadn't seen it, so I asked and out it came. I never looked back and drank it for the rest of the cruise, sharing my good fortune with others! Day 4 Livorno I was surprised to see us dock in Livorno, very close to the City, as on previous cruises we had always berthed in the industrial area, requiring a bus ride to the dock gates. This time we could walk and our location was much more attractive. We enjoyed our usual breakfast, and then took our Lucca and wine tour. We tried to sway to the Lucca cycling tour, but it was full. As it turned out we were fortunate as it rained that morning, the only rain for the entire cruise, so we were glad to return to our bus and the visit to Buonamico wine shop and winery, where we enjoyed a tour and a tasting. I found a nice comfy armchair to sit and watch the world go by, whilst sampling. At one point I was brought a large sample of Grappa, a sort of Schnapps. It was quite strong and I felt a bit sleepy on the return trip. It was strange to see the Carnival Breeze also in port, knowing that my good friend John Heald was so near, yet so far. We hoped to meet but he was too busy. I had told our CD that John was nearby and he admitted to being an avid reader of the JH Blog and asked me to invite him for lunch. Unfortunately he couldn't make it, but he and John did meet on the Breeze, the next day at Civitavecchia. He was thrilled to have met John and been mentioned on the FB page. After lunch, on board, we walked into the city for an hour or so, and then returned to the ship. We had a very enjoyable dinner in the Compass Rose. Day 5 Rome As usual for Rome, we had an early start. We had booked the Roma Express, a private train (several cruise lines had coaches on this train). Passengers are bussed about a mile to a special station, where the train awaits, and then a non-stop journey to Rome's St Pietro station. This could be an excellent trip, but give me the standard train any day. If I had paid the $70 for the trip, I'd have felt cheated. We usually pay 11 Euros for a return train journey, with free city transportation for Rome included. Ok we have to walk to station (about 10-15 minutes), but we have plenty of room on the train and they usually run to time. We waited on the 'Special' train for about 15 minutes, then it crawled around the docks, before racing to Rome, but it wasn't any quicker than the normal service and there was very little legroom. The return departure was late, due I think to passengers missing. It was very frustrating and there was no communication. Clearly it is a good option for those who worry about missing the ship, but for intrepid travellers, it's a waste of time and money! Day 6 Portofino Portofino is another tender port, but one of the prettiest I have been to and well worth a visit, albeit that the tenders take a long time. We had an afternoon boat trip as our tour, so left the ship straight after breakfast and walked around the coast to the next village (about 30 minutes). The local authority has constructed a good path, offering excellent views. It is possible to walk a lot further, but we wanted to have lunch on the ship, and then return for our tour, but as we had such a long wait for a tender, as did many others, we were all late for the tour. The boat trip took us to another small harbour, but we found it a bit tedious and were glad to get back to Portofino. That night we returned to the Italian restaurant for our dinner, which was excellent again, helped by drinking copious amounts of red wine. Day 7 Monte Carlo Monte Carlo was our last port and we also stayed overnight on the ship, before disembarking on day 8. We had arranged a tour of Villefrance and the Chateau of Baroness Rothschild. Villefrance is a pretty harbour and town and is a popular tender port for cruises. There were some lovely views of the coastline from our tour bus. We stayed in the town for about 45 minutes, before leaving for the Rothschild home, surrounded by beautiful gardens and a dancing fountain. We were given a guided tour of the house and gardens, before returning to the ship for lunch. In the afternoon we walked around the harbour and went to see some vintage cars, before returning to pack our bags. We had an excellent dinner in Compass Rose, preceded by the crew show, which was quite good fun. Day 8 Departure via Nice On our final day, we had opted for a Riviera Tour on the way to Nice airport. This tour also included a somewhat tedious tour of Nice, when all I wanted was to get to the airport. Mind you, we had plenty of time, once we got to the airport. It was well organised, as porters met the bus and took our bags inside the terminal, where we checked in easily. Once again, we were able to enjoy the comfort and peace of the lounge, before our short flight back to London. This was one of best ever cruise experiences, helped by good fortune, good weather and a premium ship, but we didn't consider the cruise to be particularly good value for money. Additional comments The entertainment wasn't very exciting and lacked variety. We don't particularly like shows, so all but the 'Beatles' tribute was of no interest. There was an excellent trio, who played and sang well. There was also a pianist who played soft music in the Horizon lounge. We missed the comedians and variety of the bigger ships. Sometimes it was difficult to get a drink, without actually visiting the bar, particularly on the pool deck. Maybe this was because they were included! At times they needed more bar staff. The coffee was disappointing, apart from that served in the coffee lounge on deck 5. It was useful to be able to collect free bottled water before leaving on tours. The Champagne wasn't as nice as we're used to drinking at home. Some of the wine wasn't to our liking and they immediately tried to sell us an expensive bottle. I wasn't amused. The water temperature in the hot tubs varied enormously and the staff seemed unwilling or unable to do anything about it. Rather surprisingly, whilst we found all the serving staff very friendly, some of the officers were not so. One officer ignored my 'good morning'. Read Less
Sail Date September 2012
We booked our cruise over 6 months in advance after researching for a service-oriented cruise. We initially had booked with Oceania but cancelled and rebooked with RSSC because their advertising "misled" us to believe that the ... Read More
We booked our cruise over 6 months in advance after researching for a service-oriented cruise. We initially had booked with Oceania but cancelled and rebooked with RSSC because their advertising "misled" us to believe that the customer service experience would be far better. We opted for a butler level suite as we are service junkies and are used to high-quality service in our daily lives. The first problems arose after booking but prior to the cruise - due to "computer issues" we had to re-input our guest information 3 times and in the end, the cruise documents that were sent to us were wrong and I had to spend more time to correct the information; aside from that the cruise representative was not helpful or particularly competent. We opted to arrange for our own private transfer to the port and I can't tell you how glad I was to do so as we left the hotel at about the same time as the Regent cattle herding and it was impersonal, disorganized and truly chaotic (we arranged for a towncar ourselves for less than 200euro - Regent wanted to charge us 4 times as much!). Fortunately, we arrived at the port before everyone else so we had a perfect boarding experience (in hindsight, this was more likely due to the fact that no one else was boarding at the same time). All around, our 1st day was practically perfect and we were very pleased and relieved. Unfortunately, our 2nd day was drastically different - terrible customer service, noticeable decrease in quality of services and food. It was night and day - I guess they figured they could stop trying after you were onboard. Our first port was changed to Naples (instead of Sorrento/Capri); however, our shore excursion remained the same. Naples is a terrible port - nasty. Fortunately, we thoroughly enjoyed our "free" shore excursion to Pompeii - guide was a nice elderly man who was very knowledgeable and entertaining(despite a few too many corny jokes), too many people on the tour but the guide provided headsets so that we didn't miss any information. 2nd port: Amalfi/Positano. Beautiful surroundings but disorganized and unacceptable tour. Everyone met in the theater which began the cattle-herding. Then were squeezed into a tender boat (far too many people) and tendered to shore only to find another chaotic meeting place with a tour guide who was an elderly man with a bad attitude and a very quiet voice, let alone clearly incapable of guiding the tour. Unfortunately our group was 38 people and half of the people could not hear a word he was saying (no headsets either) - despite several people speaking up, no improvement was made and we decided to returning the pier to speak with the excursion "director" in an attempt to obtain a few suggestions for us to pay for an alternative (we would have done anything from a local double-decker tour bus to a private driver). She was very unhelpful and seemingly unconcerned. The only advice she had was to wait for the last group to arrive because they had less people (only 27!) - so we opted to wait at the peir for our boat transfer to Positano. Our excursion began at 8:15am and the transfer boat didn't leave Amalfi until after 10am - even after our group caught up to us, we waited almost an hour on the transfer boat so that the rest of the Regent groups could transfer at the same time (even though they had the benefit of sleeping in and starting the day later without waiting like we had to do). Again, terrible chaotic and crowded. Positano was beautiful but the "tour" portion lasted about 5 minutes (just to walk up some steps). By the time we returned to the ship, we felt that we just wasted 6 hours of our lives to something we could have done in a 15 minute boat ride past the two seaside villages. We wish RSSC would have provided more details in the excursion description as we would have opted to sleep in, relax and maybe take in an extra spa service. 3rd port: Florence/Pisa. Due to the terrible experience from the prior day, we booked a last-minute private excursion through Regent for this stop - Although it costed us more than $1600 to do so, we were glad as both our driver and our Florence guide were wonderful. It was a shame we had to do this in order to experience a satisfying tour though. However, if you make the mistake of booking with Regent and have expectations for good service and experiences, I highly recommend booking private tours as even the paid group tours RSSC offers seem crowded and disappointing. Florence was wonderful, Pisa was picturesque but VERY commercialized. We apparently returned to the ship prior to the cattle herding (but after 5pm) and as a result, boarded and missed the staff welcome ceremony, which was unfortunate. 4th port: Monte Carlo. We opted to back out of our group tour again because of the poor previous experience. We slept in and then went to shore on our own - which was great because we missed the crowds at tender time. Taxis are few and far between so we ended up hiking up to the casino (not for the faint of heart) but had a good experience and were able to secure a taxi easily from the casino back to the pier. 5th port: Saint-Tropez. We made the mistake of trying the group excursion again. And again a horrible experience. Port Grimaud was a planned development community build in the 1960s that was very uninspiring - they made it very touristy and attempted to mimic a Venice style village - but it was poorly done and unsuccessful in their aspirations. Took an unguided boat tour - in a residential canal that had absolutely no appeal...and then had some free time to experience not-so-friendly service and a local restaurant. Very cheesy and a waste of time. We had spa appointments booked for that evening and the tour was running late so in order to avoid further disappointment, we exited the tour upon returning to Saint-Tropez and missed that waling tour. Again, this involved a bad tender experience with excessive waiting and a crowded tender boat. 6th port: Provence. We again opted for a private tour - this time it was $1900 - but again, it proved to be worth it because we had an enjoyable time. The guide was not worth it and we were put in a van instead of a towncar as requested but thankfully, I had been to this part of France before so I directed the day and provided my husband with a very guide overview of some off-the-beaten-path stops (in addition to the popular Avignon, we went to Pont du Gard, Arles, the castle in Torascon). Out of time, but so much more I could say. Butler service was disappointing, food and waitstaff were disappointing... The only thing that was good was a response and temporary improvement in service when we complained to the executive concierge. Although, this improvement was temporary. Restaurant officer was great. Room service was inedible. Last day of service was dreadful - couldn't find anything edible and service was virtually non-existent. Debarking was horrible as well as service from the Regent staff at the port in Barcelona -they should be fired. Definitely left us with the impression that all they care about was shoeing us off fast without any cares about service and focusing on putting on a good show for the next group's first day. Our total cost was over $20,000 for a "6-star cruiseline" that provided 3-star service and experience. We will book our next cruise with another cruiseline. Read Less
Sail Date May 2012
We had planned our 25th anniv. trip for a year and picked Regent based on the ports of call, excursions, food reviews, and ship size. We embarked from Monte Carlo through Italy and onto Turkey and the Greek islands ending in Athens. I ... Read More
We had planned our 25th anniv. trip for a year and picked Regent based on the ports of call, excursions, food reviews, and ship size. We embarked from Monte Carlo through Italy and onto Turkey and the Greek islands ending in Athens. I think we picked spot on for what we wanted. Though slightly younger than the majority of the people of the ship (48-49) it didn't take away at all from our experience and there were more than enough people we could socialize with. The ship size was perfect at about 700. The staff to customer ratio was excellent, but foremost, I want to say that never once in 10 days did I not receive a bright smile, a hello, or engage in conversation with the staff. I mean everyone from the housekeeping, to the pool staff, to the sommelier, to the destination services, etc. I looked at other reviews prior to the trip that commented that the Regent staff had disappointed them, but I felt totally welcomed, and we were treated wonderfully. The food was 5 star but what we loved the most were the portions as they were perfect and you could go through all servings without feeling like you were distressed. The service that presented the food was awesome. We felt like royalty. Another thing I'd like to comment on is that we were looking to hit alot of ports and sights and our excursions were tremendous, and only one of them cost anything extra, at our choice. While I heard some people say they felt rushed, it was exactly what we were looking for not having been to Europe before. Yes, at nite we were tired, but there were only two ports that had 11 hour excurions and believe me we saw everything we wanted. I would only say that we wished those older people that refuse to really read the warnings of how much walking, and on what type of grades and pavements they were to be walking on during the excursion, would because I felt Regent communicated clearly how difficult some of the tours might be. We were slightly concerned with the Voyager's reputation as having a heavy vibration rearships, and although yes it does have vibrate, we were never really bothered by it. The bedding was wonderful, and my wife thought the full size walk in closet and bathroom size was tremendous. A huge shout out to Ronald Yoroung wo was an impressive representative of Regent as a server, and to Tony in the Casino whose patience with me at the craps table was greatly appreciated.Finally, the Captain of the ship should be credited for taking us to Taormina when we could not go to Amalfi due to the weather. He could have put us out to sea, sailed slow and saved gas, and he elected to show us a port that turned out to be the best time of the cruise for my wife and I. We would strongly recommend this line. Read Less
Sail Date September 2010
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 3.8
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 3.5
Family 3.0 3.5
Shore Excursion 4.0 3.7
Enrichment 3.0 3.7
Service 5.0 4.1
Value For Money 4.5 3.5
Rates 5.0 3.8

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