32 Regent Seven Seas Voyager Europe - Eastern Mediterranean Cruise Reviews

This was suppose to be a 5 star experience but it was anything but. They didn't go to two out of the 10 ports and only gave us $500 coupon for use another trip which we won't use. They had ending problems and didn't let us ... Read More
This was suppose to be a 5 star experience but it was anything but. They didn't go to two out of the 10 ports and only gave us $500 coupon for use another trip which we won't use. They had ending problems and didn't let us know that we were only running on 3 engines instead of 4. Missing two ports with useless compensation was not good. Won't be using Regent again. The shore excursions were below par. Disinterested guides and poor selection of places to visit and inform about. Excursions were too much riding in a bus and not enough walking and exploring, We think that Regent should have given us a cash refund for the 20% of the trip that we didn't get to experience. We have traveled on other cruise ships and had a much better experience. The entertainment was sub par with a cast that was just not up to entertaining on a 5 star ship. The food was good but not better than any of the other 7 cruises we have been on. Will not travel with Regent again. Read Less
Sail Date October 2019
This new adventure started last October 8th in Civitavecchia (Rome) and ended eight days later in Athens (Greece). Indeed it was too short a time to be able to experience fully all the many amazing things you find and see in each visited ... Read More
This new adventure started last October 8th in Civitavecchia (Rome) and ended eight days later in Athens (Greece). Indeed it was too short a time to be able to experience fully all the many amazing things you find and see in each visited port but also there is not enough time to properly get to know and fully enjoy this fantastic vessel, the Regent Seven Seas Voyager! We left our home country Canada on Oct.6th from Ottawa via Toronto to Rome. A very long leg for sure but we did so one day early to compensate. Our choice of hotel in Civitavecchia was a complete flop! The San Giorgio regardless its impressive entrance, the two level room had the bedroom upstairs and the bathroom downstairs!!! With a miserable and dangerous staircase – very disappointing as it all looked so wonderful on the website. We ended up sleeping on the lower level in a very unusual sofa bed in very poor shape. The staff at the reception were not very helpful and the included breakfast was more than complete but poorly staffed, as a matter of fact only one person going from one end to other and not even saying good morning. Local room tax was only 1 euro each, a ridiculous amount but appreciated when compared to our last European stay in Amsterdam where they charged 20 euros per person per day. The best aspect of the hotel was the shuttle @ 10 euros each, right up to the ship; first time this happened to us because with previous cruise lines the shuttle would leave you on a corner where you had to switch over to another bus to get to the ship. * Embarkation Flawless and the welcoming glass of champagne was a very nice touch something that some cruise lines used to do but not anymore, what a pity! Surprisingly all suites were not ready till 2 pm, except (of course), the top two ones (ready at noon); luggage at suite by 4 pm. Regardless, our first impression of the Voyager was excellent and it’s impossible to deny that she is indeed a luxury ship. Was a sunny and warm day, weather that followed us during the whole cruise! We want you to know that we are frequent cruisers with Oceania (mainly on Riviera and Marina), so our minds were naturally making comparisons. Who’s the winner? You have to wait. Because we were on board quite early, having to wait for our suite till 2 pm, gave us the chance to get a fast look around the ship and afterwards we went up to Deck 11 to have an al fresco lunch at La Veranda buffet (comparisons started!!), Huge amount of choices (self-serve….hmmmm), great quality and flavour and to top it up, fantastic attention from all the staff something that never ever wavered during the whole cruise. To the contrary! * Lunch time meals We tried several times to have another al fresco lunch at La Veranda but the area is quite narrow not been able to hold many tables and when those were taken, the people were there to stay, so we started to frequent the Polo Grill located at the aft end of the pool area (very tranquil by the way) and we enjoyed it tremendously having delicious salads, burgers and hotdogs or from the on deck grill your choice of fish, beef, pork or chicken. You help yourself for the salads, then you order the main meal that comes with good fries and is brought to your table. The serving of wine was constant (no need to ask) and the sun was ever present! I don’t think I have to tell you how fantastic we were feeling during all this, right? * Coffee Connection (D 5) It runs from 6:30am till 6pm and is a very peaceful place where whether it’s morning or afternoon, you won’t have people moving back and forth around you. Breakfast buffet options include cereal, rolls, breads, pastries, etc. and the ship’s best espresso. Midday snacks include cold meats, cheeses, small desserts, etc. and in the afternoon sandwiches, cakes and fruit are available. Besides the excellent espresso you get the usual barista concoctions plus spiked versions such as Irish coffee and Russian hot chocolate with vodka. It is a place you can indeed have a very enjoyable and tranquil time. * Dinning We tried all three specialty dinning venues which, except for the Italian restaurant, require advanced table reservations. If you wish to sit at a table for two you will have to plan well ahead and do so as soon as the website is opened for that cruise’s specialty dining reservations. * Sette Mari (Italian D 11, part of La Veranda); Maître d’ Simone, waiters Janine and John and the rest of the staff were excellent as the food itself, temperature, flavour and timing and of course! The wines that were selected by them (and varied during the cruise) were great and plentiful. With dessert, the Maître d’ brought to us two very welcome glasses of Limoncello. Great experience! * Prime 7 (Steak house D 5 Aft); Maitre d’ was seasoned but strange (although from Belgium he was unfamiliar with Jacques Pepin) but the rest of the staff, as usual, magnificent. The décor was on the dark side with a lot of varnished wood paneling, leather covered columns, etc. Now let’s talk about the main reason why we went there, the food! Shall we? No complaints from the start to the end; excellent lump crab cakes, filet mignon cooked to perfection, great side dishes ending with a shared Chicago cheesecake. The selection of wines were perfect for each dish and with a never ending pouring! One more time, it was an excellent experience. * Chartreuse (French D 5 Aft); It’s getting a bit boring repeating always the same thing “super” “excellent” “sensational” but what else can I say when what we were experiencing was just all that? Chartreuse was another hit, the décor was super elegant being the beige and gold quite predominant. Food was perfect (I won’t get into details) as much as desserts. The chosen wines were extremely good (the best of all other restaurants) specially the red Chateauneff-du-Pape. Left feeling great! * Compass Rose (Main Dining Room D 4) – One more time, nothing but nothing at all to complain about. Staff, menu, table setting with colorful plates by Versace, ambience, food and…wine! We had dinner there twice and both times were very gratifying in all aspects. * Lounges We’ve been in two of them and each has its own characteristic and personality, * Horizon Lounge (D 5 Midship) A very good spot to meet fellow passengers, a lot of dancing, singing and of course drinking! The Far East ethnic band was a bit off tune but could play any request. On a longer cruise we would have spent more time there. * Observation Lounge (11) A completely different experience, being at the front of the ship the views (if you go during the day) were great plus the whole atmosphere exudes tranquility and that makes you relax! Highly recommended for after dinner drinks or just listening to whoever is playing the piano or singing. The bar is very modern and a bit too white-light bright. Enough about food and drink, so let’s now talk about ports visited and tours. Many of the visited ports were already known to us so there was no need to overdo the tours. We find touring is a lot of unnecessary pressure most of the time, from the other guests as much as from often weird tour guides. Let’s start with the port after leaving Civitavecchia. Boscaada, an Island, where we had a planned tour but we cancelled it dreaming about enjoying the last day on the ship meanwhile many were off touring the island. Unfortunately that last night before leaving Istanbul a ship announcement told us that technical problems required us to sail at a slower speed and so that for us to arrive in Athens on time, the Boscaada stop had to be cancelled; that meant to us the ship would be brimming with people that sea day! And it really was. Later on we got a note in our suite telling us that to compensate for having to skip Boscaada they were giving each of us a US$ 500.- next cruise credit. That worked out fine for us because we had already booked a 10 day Regent cruise on their newest ship, the Splendor. * Disembarkation went off very smoothly and was well planned. But before I get into that, I would like to give you our comparison between Regent SS Voyager (700 passengers) and Oceania’s two largest ships (1200 passengers each), the Riviera and the Marina. Oceania by far has a better al fresco lunch or dinner at La Terrace, very ample and comfortable that holds a large number of very well-spaced tables with adjustable umbrellas. La Veranda buffet on Voyager is a winner on all counts, for selection, quality, presentation, etc. though we disliked having to serve ourselves with utensils touched by many, something that doesn’t happen on any of the Oceania ships; it’s up to the staff behind the counter to provide the desired serving. * The Riviera and Marina have more restaurants to choose for dinner, 6 including 4 specialty (reservations needed), La Terrace and Grand Dining Room, against a total of 4 on Voyager, that besides the three specialty ones (two with reservations needed) and the main dining room, the Compass Rose. * About food. As I am not a foodie person there is not much I can say about it but it is impossible not to mention the staff of the SS Voyager because without any hesitation I considered them the best of the whole Cruise Industry and we all know very well that the Staff of a ship are able to make or destroy your cruise. The Oceania Staff are not consistent and from time to time that means you might not enjoy yourself to the fullest. * The Penthouses on both lines are of a good size but Voyager is bigger with a wonderfully sized dining table and a more ample bathroom especially the shower stall compared to Oceania. On Voyager it is also worth mentioning that you can separate the bed from the living/dining area with a heavy drape so the Butler can come in, do his job meanwhile you are still are resting privately in the bedroom area. The perks, again are by far superior on SS Voyager for example providing the choice of 2 large bottles of liquor in the suite was an incredible surprise. * Tours - In general we are more often than not trying to avoid them because it doesn’t matter which line you are on, by taking a tour or excursion you are opening yourself to all kinds of chaos and a lot of time and social pressures. There are two things we really liked on the SS Voyager, the quality of the passengers and not having to show your Suite card every time you ordered a glass of wine or spirits. The most important aspects were already compared so it’s better to leave it at that and stop here. You might be asking yourself, “So how about giving us your choice?” Very simple, both of them because both have a lot to offer and it is up to us to adjust ourselves when we are on board and to try to make the best of it! We really hope that our comparisons and conclusions will be helpful in some way for many if not all of the readers. Are you still there? Ha, ha, ha; on looking over this review it seems that it turned out to be a very long one …… but there was so much to say about our experiences. Keep in mind that thru other’s experiences one is able to learn what to do or not to do, etc. That is our goal every time we write a review. Did we accomplish that for you? We certainly hope so! Happy cruising and enjoy life as much as you can! Read Less
Sail Date October 2019
Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so ... Read More
Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so attentive! We ate at all of the dining venues with Prime 7 and Compass Rose being our favorites although they were all outstanding. (I was very confused about a previous horrible review that stated baseball caps & shorts being worn everywhere after 6:00 pm - this was not in evidence at all on this cruise.) We did experience some rough seas which resulted in an alternative port being selected over one of the scheduled stops as the seas were too rough to take tenders in to the original port. We were very impressed with how fast they were able to come up with alternative shore excursions and we loved the one we chose (Sorrento: beautiful views, shopping, & pizza!). The tours were all very organized and impressive. Malta and Santorini were amazing. Overall, customer service was excellent, particularly in the restaurants and destination services desk. The pre-cruise hotel in Rome (Westin Excelsior) was very nice and in a very safe area (right next to the American Embassy!). Our rooms were beautiful and the Concierge Desk was extremely helpful in setting us up with a private car & driver. The only disappointment were the shows. Although they were entertaining, the level of performance was just average. The one exception was the show on the final evening call Crew Capers. This was outstanding and some of the crew members have serious talent! We had a wonderful time on this trip and are already looking to book another cruise in a couple years!! Read Less
Sail Date September 2019
While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the ... Read More
While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the F&B, but were not too impressed by the ship, so were looking forward to experiencing the Seven Seas Voyager. Overall, this trip warranted a "Good" rating, and we generally enjoyed it. Embarkation was efficient and timely. The Cabin (Veranda on Deck 7 Midships) met our expectations for the category, although the veranda itself would have benefited from a good clean and repaint.The shore excursions were generally very good, the organisation of disembarkation for the excursions was excellent, and the quality of food and wines was also good to very good. Unfortunately, though, this trip was let down by staff attitude. This was not universal by any means, but too often we encountered a patronising attitude, which at times made us feel that we were being a nuisance. This was exemplified on our only visit to the Compass Rose, where the attitude of both the waiter (think plates being placed quite forcefully on the table, rolling eyes) and the wine waiter (who tried hard to convince us that a standard Valpolicella was the same as a Valpolicella Ripasso) were so poor that we did not return, choosing instead to dine at the alternative venues. Having said that, the staff in Chartreuse and Prime 7 - where we managed to dine several times - were very good indeed, as were Setti Mare. The Pool Grill staff were acceptable, but lacked the finesse expected on a Regent cruise. There also seemed to be frequent problems with the coffee machines at the Coffee Corner, which led to queues at the service counter. We were also very disappointed to find, on four separate days, that we'd been supplied with bath towels which were worn into holes and/or frayed. After the fourth occurrence, I mentioned this to the Reception staff, and in fairness it did not happen again. The point, however, is that with a company such as Regent which claims "luxury" status, it should not have happened at all. The "acid test" is whether we would take another Regent cruise, and the answer is yes, we would, given the right itinerary. However, there were unfortunately too many small negatives to make Regent our first choice. Read Less
Sail Date August 2019
Well what a very poor cruise. Regent has gone from elegance to budget. Staff are sloppy. Spill a drink and just walk off. Order a cocktail and end up with anything but what was ordered. Staff seem to not understand English when it suits ... Read More
Well what a very poor cruise. Regent has gone from elegance to budget. Staff are sloppy. Spill a drink and just walk off. Order a cocktail and end up with anything but what was ordered. Staff seem to not understand English when it suits them. Entertainment zero. Towels thread bare. Even holes in bath towels and mats. Could not believe it. Dress code really? Baseball caps in main dinning room. Shorts worn everywhere after 6pm. Excursions started at breakfast time and not back till afternoon so no breakfast or lunch. Saves them a fortune. I really thought it was a bad dream. Paid a fortune and received zero for the money. Officers had family aboard and staff seem to eat in public areas. Nice to line up for a coffee after staff are served. Unbelievable. Regent are on the way out and the sooner the better. Keep well away. Complimentary wine very poor and seems to be a push to buy the premium range. Prime 7 lobster raw. Chatreuse appalling. Bar staff couldn’t make a decent martini and didn’t care less anyway. Read Less
Sail Date August 2019
Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. ... Read More
Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. Moved to ( downgraded) veranda suite ( 754) Filthy balcony with caulking between teak boards stripping out and staining carpet, clothes shoes. After carpenters tried to fix ( apparently they already knew about this) we had to move again to 817 veranda suite which was OK. Offered $1000 pp towards next cruise ( not refund!!) Special diet ( coeliac) organisation awful. Food generally very very average . La veranda by time back from shore excursions bereft of any decent food. Compass Rose closed at least twice for lunch. Dried up scrapings on offer and empty dishes failing to be replenished. Chaotic end of dining service restaurant with sudden changing to get ready for dinner while still diningWines poor quality ( unless of course you pay the extra) Staff almost invisible. Chartreuse noisy chaotic and more like a cafe. Prime 7 average. Even had an offer from cruise director who was having lunch next to using La Veranda to take my dirty plates from my table when the waiter failed to clear up! Drinks, when could find someone to order, frequently failed to be delivered. This was particularly evident at pool and in La Veranda Three staff worth mentioning plus the Butler who were all excellent. Simone, the Maitre D in La Veranda tried very hard to redeem situation and personally was the best service ever.. Janina, the Exec Concierge responded quickly but did not follow up on first occasion. She was practically helpful . Allisone in La Veranda tried hard to organise dietary requirements. Guest lecturer awful. Went on one occasion and he was ill prepared, unfocussed and side commentaries were made assuming that all his audience were Americans. Shore tours were mostly excellent but started at 0800. After talking with fellow travellers on this ship it was evident that even the most faithful RSS clients were exasperated. I am awaiting the company's comments on the whole experience but I am not going to hold my breath! Conclusion is simple. Don't go on this ship unless you are willing to pay a lot of money for a poor service food and perhaps accommodation Read Less
Sail Date August 2019
Husband, son and I have been cruising for over 25 years. Ages are 63, 56 and 23. It is our favorite vacation thing to do. Started on Carnival (actually met my husband on the old Celebration) and moved on up from there. About eight ... Read More
Husband, son and I have been cruising for over 25 years. Ages are 63, 56 and 23. It is our favorite vacation thing to do. Started on Carnival (actually met my husband on the old Celebration) and moved on up from there. About eight years ago, we tried Celebrity and that was that. It became our favorite cruise line. So other than the occasional inexpensive three or four day trip to the Bahamas on Carnival or Royal Caribbean (we live in FL, so it's easy for us to just jump on), we stick to Celebrity. But this year, we decided to step up to one of the luxury lines and went with Regent Voyager Barcelona to Athens. We are going on Celebrity Edge this winter and considered it for this cruise, but when we added on the business air that came included with Regent, the prices were pretty much the same. So I'll just cut to the conclusion and if you want details, keep reading further. Regent is just lovely and we had a nice time, but it's back to Celebrity for us, unless we got some sort of insane deal on Regent. Very soon, Regent is going to have to figure out how to cater to a younger, more dynamic, well-heeled passenger, as their very elderly passenger base is not going to be around much longer. So here's our breakdown: Room- Regent wins. We were in 867, which is a Penthouse Suite B. It is very comparable to a Sky Suite on Celebrity, which is what we usually book. We loved it. Big walk in closet. Curtain that separates living room from bedroom at night (helpful if you have a third passenger, as we did). Bathroom had separate shower and bath. Great towels and toiletries. Tip: If you do have a passenger sleeping on the pull out couch, ask for a mattress reinforcer. Made a big difference. As others have noted, the balcony furniture is a little too big for the space. Food- For the MDR, Regent wins going away. Really good food. For pool grille, best hamburgers goes to Celebrity, ambiance goes to Regent. Buffet food was a tie, although Regent had less of a cattle call feel. Specialty restaurants food were a tie. In factoring cost effectiveness, we have to pay for specialty restaurants on Celebrity, but they are included with Regent. Regent does enforce the no jeans dress code in the dining room in the evening, which is pretty silly in this day and age. A man in a nice fitting pair of dark wash jeans with a collared shirt is a much better look than some of the stuff that we saw that technically fits the dress code. Drinks-Regent. However, we pretty much only drink wine and champagne, with an occasional martini or cosmo thrown in. The daily wines were perfectly acceptable and flowed freely. We did not feel pressure to buy more expensive bottles. All the bartenders we met were pleasant. No ubiquitous surly Jamaican bartender at the pool bar. And none of that annoying standing in line and having to produce your card. You ask for a drink, you get it. Lovely. Casino- Celebrity. At least on our sailing, the casino was dead, dead, dead. There were many times we were the only people in there. We are gamblers so we usually get offered significant discounts on future cruises after the pit boss sees our level of play. Regent offered us $1000 off any future sailings. Whoopee. Clientele- Regent. Everyone was super friendly and well traveled. Of course, this was a much smaller ship size. There is a significant 80+ clientele. The bulk of them were impressively active and friendly, but the experience and amenities they are looking for were quite different from ours. (Clientele can vary wildly sailing to sailing and I might be a little bitter about our last two on Celebrity. They were spring break cruises and Costco travel had sold the bulk of the reservations to a certain demographic that I won't specify.) Officer Visibility-Regent. I have never seen and met so many officers and been on a first name basis with them. Very impressive. Entertainment- For in house talent, Regent. For specialty acts, Celebrity. Pool- Chairs and amenities, Regent. Music, Celebrity. The piped in music at the Voyager pool was just excruciating. One more instrumental round of "The Girl from Impanema" anyone? Come on. They call it yacht rock for a reason. Please play it. Or reggae, mellow rock, current pop. Anything but what they played. Again, the elderly clientele seemed to like it. Shore excursions - tie. Shore excursions on both are such a crap shoot, whether you pay for them or they are included. We are reaching the point where we just want to book from outside companies. Internet-Celebrity. Regents was HORRIBLE. And we paid $100 for the upgrade! A deal breaker for us. My husband still has to work when he's on vacation and my son, well, he's 23. We gotta have decent internet. Service- ever so slight edge to Regent. We have had outstanding butlers and we have had indifferent butlers. There just doesn't seem to be any set standard on either ship. So our Regent butler was one of the indifferent ones. But everyone else was really good. Laundry-Regent. There is a passenger laundry room on every floor. While it's not particularly high end to do your own laundry on a cruise, it's certainly better than paying those insanely high fees. Cost-Celebrity. Except for the Edge, which is on a par with Regent. Read Less
Sail Date August 2019
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that ... Read More
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that entertainment and menus repeat for both weeks... I think this is very unfair and should be addressed and I would advise people to check prior to booking unless you dont mind having a mirror image of the first part of the cruise in your second week. Ship: First time on Seven Seas and was bursting with excitement. I found the ship to be boring to be honest lacking the distinction and a personality I was expecting from Regent. Everything seems underwhelming not pretty and basic fit out Cabin: Best part of the ship nicely appointed decent size room and bathroom, balcony was a bit cramped to move around on but useable. Bed was very comfy. Staff: Very mixed firstly on the pool deck their never seemed enough of them but given the drinks were included one cant help but think this was deliberate. As a result the staff at the pool bar were unwelcoming and stressed certainly no service. The staff in the buffet were mixed in respect to attitude, one felt that the training was lacking with a number of staff many seeming distant and uninterested. The supervisor in Prime 7 was damn right rude I think he felt he owned the place! Prime 7 was okay but we didn't have a compulsion to go back. I have dined in far better on more traditional steak restaurants on cruise ships Prime 7 was average at best. Shore excursions: well a mixed bag supposedly all inclusive despite anything decent being charged for. The chargeable ones were good albeit out trip to the Ferrari museum 1.5 hour drive each way ended up leaving us just 45 mins to get round before being hearded back onto the bus. In the event they refunded just $30. Sums up Regent in my opinion...Cheap! I have been on Silverseas and Seaborne and have seen reviews that Regent are better. In my opinion they are in a different class. Both the aforementioned are far beyond Regent in every way for example both offer cold towels round the pool Regent does not, both offer fresh fruit kebabs at the pool Regent does not. Both offer deck dining quality at night Regent offers burgers. All very low end with high end pricing. In the end its everyone's choice but for me this was an excellent itinerary and we as a family had the trip of a lifetime, Regent had every opportunity to win our business in the future and simply failed to achieve the high standard they advertise themselves to be. We wont be back!! Read Less
Sail Date July 2019
We chose this cruise because it would take us to interesting archeological sites. We landed in Tel Aviv where the company had a bus waiting to take us to Haifa. The ship was beautiful and to me the right size. The room was excellent. ... Read More
We chose this cruise because it would take us to interesting archeological sites. We landed in Tel Aviv where the company had a bus waiting to take us to Haifa. The ship was beautiful and to me the right size. The room was excellent. We had one of the least expensive ones, but it still had a good sized balcony, really comfortable beds, a marble bathroom with separate shower and tub. plenty of space and anything we could want or need. We were met with champagne. In the room there was more champagne and fresh fruit that was replenished daily. I had asked if the ship would have cranberry juice and it was in the min bar when we arrived. We found that the food at every venue exceeded our expectations, including room service that we used for morning coffee and on early excursion days, for breakfast. The line has restaurants that most lines charge extra for, but are included so we were able to dine at the steak house and at the French restaurant without paying extra. We also liked the excursions that took us to Jerusalem, to Ephesus in Turkey, to Delos on Mykonos and other places. They were also included at no extra charge. It was a perfect eight days. Read Less
Sail Date April 2019
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. ... Read More
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. We frequently travel and typically stay at 5 star hotels/resorts and have basically traveled the world. Because of our age (my husband turned 80 last year) we decided to try this cruise based on our friend’s recommendation and the fact that it’s becoming more and more difficult for us to travel like we have in the past. Also, we really wanted to visit Israel for my husband’s 80 birthday celebration and I personally wanted to visit the Amalfi Coast – both of which were on this specific itinerary. Our first disappointment was the condition of our penthouse suite. It was outdated, run down, dirty (the furniture was stained) and the bathroom was filed with mildew. The closet door was always opening and after several attempts at asking the crew to fix this, we finally just gave up. The tours were another major problem. They took us to complete tourist traps and to the worst restaurants in the cities. In Tel Aviv they charged us 10 Euros for a bottle of water and wasted time taking us to cheap trinket stores for shopping. The food on the ship was decent but looked nothing like the photos on their website. Every request I had was handled when I was already done eating my meal. The biggest disappointment was not being able to stop in Amalfi because of weather. I understand this was out of anyone’s control; however, the captain did not apologize and worse yet – they never reimbursed us for what we paid for the tour in Amalfi. Instead they gave us the same amount in shipboard credit and forced us to shop on the ship for things we didn’t need. It took 4 days to get our iPads/iPhones somewhat working after visiting IT several times. Lastly, once we arrived to our final port in Rome, we had to pull our own luggage out of storage and pull it all the way to our bus without any assistance from the crew. We literally felt like they threw us off the ship. In summary, we will never cruise with Regent again. The worst $30K vacation experience of our lives. Read Less
Sail Date October 2018
This is a difficult review to write because everything was exquisite. From ease of boarding to the welcome we received from our concierge upon arriving at our suite and everything that followed. The meals were great, the wine selection ... Read More
This is a difficult review to write because everything was exquisite. From ease of boarding to the welcome we received from our concierge upon arriving at our suite and everything that followed. The meals were great, the wine selection excellent and the shore excursions plentiful, educational and very scenic. Most of all the crew were awesome, pleasant and always ready to help with even the smallest detail. The periodic ship wide briefings by the Cruise Director and the Captain were timely and informative. Regent's all inclusive concept is truly all inclusive; no nickel and dimeing, everything is there for your comfort and enjoyment and made readily available by a super crew. Read Less
Sail Date October 2014
It only took about 2 hours on the Voyager, before we even sailed, for DH and me to decide it would be hard to go back to "main stream” cruise lines. We loved the spaciousness of our aft suite. The vibration we'd been warned ... Read More
It only took about 2 hours on the Voyager, before we even sailed, for DH and me to decide it would be hard to go back to "main stream” cruise lines. We loved the spaciousness of our aft suite. The vibration we'd been warned about was negligible and we loved the view. The Regent agent I spoke to, before turning our reservation over to our TA, recommended Suite 878 because the balcony wraps around to the port side, as it does with more expensive Seven Seas suites on other decks, so we had a great view to the side. Heeding the advice of Cruise Critic posters, we used little battery powered tea lights as night lights, which worked well on the ship as well as in pre- and post-cruise hotel rooms, and I used magnets to attach a map of the area we were sailing and our excursion schedule to the walls. The food was excellent, except for the one breakfast we had in Compass Rose, and the service was friendly and efficient in every restaurant. We used room service for most breakfasts, which worked out well. We missed one port (Zakynthos) due to a thunderstorm and very high seas. I was seasick for about 24 hours and had to cancel our reservation in Signatures and a galley tour. Our butler kept me supplied with ginger ale, crackers and green apples because the Bonine and ginger tablets I had been taking didn’t quite do the trick! Our steward came and checked our balcony furniture because he said in the storm a lounge chair flew off the ship from someone else’s balcony! We took included excursions and had excellent guides, with only one exception. We never had to wait long in the theater for our bus tickets. There were usually about 20 people on our bus. We appreciated the free time to explore after the excursions. I did use the laundry room, although I had not planned to do so. It was located close enough to our suite for us to usually find machines open without waiting too long. We ended up using our OBC, intended to pay for laundry and internet, toward paying the ship’s doctor as DH came down with a respiratory infection and needed inhalation therapy sessions. He wasn’t alone  something must have been going around. Regarding the evening entertainment in the theater (which was very cold, by the way), I most enjoyed the folklore group of singers that came on board in Dubrovnik. The new show, "Come Sail Away,” was OK but not special in our opinion. But we spent pleasant evenings in the theater enjoying a Bailey’s and the music. If we are fortunate enough to again sail on the Voyager, we would want the same suite. Having a butler was a nice touch but not necessary, and we would probably arrange our own airfare to have more flexibility, but the overall Regent SS experience was wonderful.   Read Less
Sail Date November 2013
We sailed with Regent on Seven Seas Voyager from Istanbul to Dubai over 21 nights. We booked and paid for a concierge level cabin and selected cabin 741 from the deck plans as we felt that, being midship and not too high, it would be more ... Read More
We sailed with Regent on Seven Seas Voyager from Istanbul to Dubai over 21 nights. We booked and paid for a concierge level cabin and selected cabin 741 from the deck plans as we felt that, being midship and not too high, it would be more stable than some other cabins. After an absolute comedy of errors involving our booking disappearing completely, amongst other things, we finally boarded at Istanbul. We were greeted on board by a steward with a dribble of sparkling wine (champagne?) and then left to find our own way to our cabin, which was not overly difficult. The cabin was small but adequate, with sitting area, bedroom area, bathroom, small verahdah/balcony, and large closet. It was not a stateroom, it was a cabin, and calling it a stateroom was misleading. We noted that the concierge level amenities (coffee machine, binoculars, pashmina etc) were not present but presumed, from reading other literature in the cabin, that the coffee machine was not there because of safety concerns. It was only on day 10 or 11, when we went looking for the binoculars, that we realized that everything else was missing. On enquiring at reception, we were told that our cabin had been downgraded to deluxe, and we were not entitled to concierge amenities. Hmm...we had already had NUMEROUS problems with our booking, largely caused by Regent's complete inability and/or refusal to COMMUNICATE with their clients, and now we discover that we have been DOWNGRADED with not so much as a whisper!!!!!!!!!!!!! After proving to reception that we had indeed booked and paid for a concierge level cabin, and asking the following day as to what was happening, the missing amenities appeared the next afternoon with no explanation, no apology, nothing.....!!! Nor were we ever offered a change of cabin up to concierge level. So if you are looking for a cruise line which cares and communicates, the Regent is probably not for you. The included excursions were basic but acceptable, as the ports were all on minor Greek islands (except for Rhodes), or minor Arabian ports, with not a whole lot to offer anyway. The guides which we had were local and knowledgeable and all spoke good, comprehensible English. The excursions which we wanted to do and which offered the most interesting locations were all charged as extras - no surprises there. We originally booked to go to Luxor and the Valley of the Kings, but due to the political upheaval in Egypt these were cancelled and other ports were added and/or rescheduled. This rescheduling caused havoc with our pre booked and paid for excursions, and once again Regent FAILED to COMMUNICATE with us (or with any passengers) as to what was happening and/or what options they could offer for the new ports/dates. They also told us quite categorically that we were not booked on any of these excursions and once again I had to provide proof of our bookings. Our TA was next to useless as she disappeared for 3 weeks to do a French river cruise, then disappeared again later in the process, and Regent's agents in Sydney (Wiltrans) were also very NON COMMUNICATIVE and UNHELPFUL when we had major issues which needed sorting out. Our cabin had, as expected, quite a bit of the vibration we had been warned about, and regularly STANK of either diesel fumes or cigarette smoke or both. Someone near our cabin was obviously smoking but we were never able to pinpoint where it came from. But the heavy, overpowering stench of the diesel was really annoying and caused my asthma to play up whenever we were in the cabin. Leaving the verhandah door open alleviated the smell somewhat, but there is a ventilation/air intake problem with the air conditioning if this smell is permeating into cabins via the air conditioning. As to the vibrations, it is obvious that there is something intrinsically wrong with Voyager's engines, as no other vessel we have ever sailed on has anything like this vibration. The food was nice without being 6 star and the menus in Compass Rose bore a boring similarity to each other after about 5 days. We ate at La Verahda/Sette Mare several times to alleviate the monotony. Signatures and Prime 7 both had good menus and good meals, however the service at Prime 7 left a lot to be desired. We had a 7pm reservation and it was obvious that they wanted the table again for 8 or 8.30 as they were preparing our main course by 7.40pm. When I objected and told the steward that we did not want our main until at least 8pm, it obviously caused him a problem. He stalked off the the Maitre d' and, after much gesticulating our way and tapping of watches, the Maitre d' came to us and apologised and assured us that we should not hurry (as if we were ever going to hurry anyway!!!). As it was, there were still several unused tables in the restaurant the whole night, and they were still unused when we left at 9.30pm. The service staff in all areas were amazing. Housekeeping, bar stewards, wait staff, cleaners, everyone was absolutely top notch, caring, polite, pleasant and nothing was ever too much trouble for them. Reception and Destination Services were coldly polite and generally uninterested especially when we had problems. We asked for binoculars on one day and were told that a pair would be sent up immediately. 24 hours later we approached reception and asked what had happened and why we had not received them, and that's when we were told that we were not in a concierge suite. We can't understand why reception did not simply ring us back and advise us that there was a mistake and that they were unable to provide binoculars - another example of Regents FAILURE TO COMMUNICATE. Overall we enjoyed the cruise, however we did not appreciate Regent's lack of communication on many, many issues relating to itinerary changes. We did not like being informed that our cabin was downgraded and we feel that we have certainly received a lot less than what we paid for and expected. We have, thus far, received no response from Regent to our queries and to be quite honest, we don't expect them to bother replying. I know that there are many other cruise lines which provide the same type of service which Regent claims to provide so we will be investigating them further for the future. After the poor booking experience and the APPARENTLY DELIBERATE lack of communication by Regent, we would never even consider sailing with them again. Given that we were close to being the youngest passengers on the boat by at least 10 years, and that we can obviously afford to cruise in the style Regent offers (but does not provide), I would suggest that Regent needs a wake up call if they wish to attract our demographic. We have many more years of cruising ahead of us but they won't be with Regent. Unfortunately I feel that Regent are resting on some fairly ancient laurels and getting by on a past reputation. Read Less
Sail Date November 2013
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for ... Read More
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for the spring. Due to the time that Regent took to respond to the issues we had on board, when we cancelled we were charged the 50% fee. I would rather lose 20k than have a less than mediocre sailing. While the travel will be harder, by flying between cities, we are able to do much of the same itinerary and stay at truly 5* hotels that merit their stars than the 6* that Regent has given itself. Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat. Disorganization at the airport upon arrival Late leaving hotel due to late arrival of vessel from Dry Dock Long lines once we were at port. Men(workers) smoking right next to us as we were getting on ship No hair dryer in room Tub leaked first night Took two days to get hot water to the room(after multiple requests) When finally repaired, the water in the tub was yellow, the plumber told us it was normal. Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler Food in restaurants was palatable but not good. Several times I sent steaks back that were over cooked Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed. Ship had just come out of dry dock, obvious it was not ready for passengers. Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite. Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well. Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests.   Read Less
Sail Date October 2013
A 15 day Mediterranean cruise on Voyager was basically a repeat of a similar one in 2008 although with colder,chillier weather. Our cabin was spacious and well maintained, and our butler Joshua was outstanding. Attentive and friendly ... Read More
A 15 day Mediterranean cruise on Voyager was basically a repeat of a similar one in 2008 although with colder,chillier weather. Our cabin was spacious and well maintained, and our butler Joshua was outstanding. Attentive and friendly without being intrusive.We particularly enjoed our two evenings in Signatures special restaurant. Warm ambience,attentive service (not rushed like Prime 7) and wonderful cuisine.The shows get a B-. La Viva Vida should be retired. We have seen it on previous Regent cruises and it is trite and tiresome. Le Cirque Voyager was an outstanding show. Creative, exciting and well performed by an ocviously highly motivated cast.Jacqui Scott from London's West End was a delightful entertainer and was very well received.The tours were equally divided in quality and the performance of the guides. The Gaudi tour in Barcelona,the Virtuoso Voyager luncheon and tour of a manor house in Oporto, and the Rolls Royce museum in Bilboa were all outstanding with well informed,friendly guides. The guide to the Museum and Monastery in Lisbon was hyper and not well organized.All in all another very well run Regent cruise, with special praise for Captain McNeil and the officers and crew who did an utstanding job and were very safety conscious and serious in that vital regard.The next Regent cruise has already been booked! Read Less
Sail Date May 2013
Our Fall 2012 cruise was our first on a Regent ship, and was (a) a 70th birthday celebration and (b) to fulfill a long time bucket-list item - to visit The Valley of The Kings in Luxor. Our experience from the day we first booked the ... Read More
Our Fall 2012 cruise was our first on a Regent ship, and was (a) a 70th birthday celebration and (b) to fulfill a long time bucket-list item - to visit The Valley of The Kings in Luxor. Our experience from the day we first booked the cruise through Katherine Arteta of Regent, was outstanding. We flew on KLM - Business Class from LAX to Amsterdam, and then on to Istanbul on the same airline. Great service, and on schedule. Arriving in Istanbul, on the evening of October 30, the scene at the airport was a little chaotic (our only negative experience throughout the trip, but to offset that, we were assigned a Penthouse suite at Swissotel, and enjoyed one of the most magnificent breakfasts we have ever had the next morning. regent arranged for a relatively brief tour of the highlights of Istanbul on October 31, and following completion of this, we were delivered to the ship. We were assigned Penthouse suite 784, which is one of the suites on the stern. Our first night at sea was not comfortable because of excessive vibration - our suite was directly above one of the two propellers! Early the following morning, we requested a change of suite and were assigned Suite 729 which proved to be extremely quiet and was conveniently located midships. The transfer was executed by Regent, and all the amenities were moved with us. Very efficient and pleasant! The excursions arranged by Regent were outstanding, as was the 3-day post cruise tour of Egypt. The tour guides were outstanding (with a couple of exceptions), and the highlight of the cruise itself was a day-long trip to Masada and The Dead Sea. The food on board was also outstanding, whether one ate in Compass Rose, Prime 7, or Signatures. The service in all of the restaurants was superb. We ate ourselves into oblivion, worked out like fiends in the gym every day, and ended up putting on a manageable 5/6 pounds each!!!! Our cruise coincided with a series of problems (Turkey/Syria, Gaza/Israel, social unrest in Jordan etc). Regent kept us current with what was going on, and in fact bypassed Port Said and Sharm-el-Sheik. The post cruise trip was incredible, very well organized, and hit all of the major tourist attractions in that wonderful country. We were blessed to be a part of the "Isis" group under the care of Mohammed, a young, extremely articulate and knowledgeable Egyptologist. He added so much "meat" to each of the places we visited, and also was able and willing to give us insight into the present situation in that very special country. Our overall experience - outstanding! Will we cruise again with Regent - absolutely! Read Less
Sail Date October 2012
We have just returned from the Regent Seven Seas Pathway to Antiquity Cruise (Oct 30 to Nov.14th). We also did the pre and post land packages offered by the cruise line extending the trip 3 days at each end. We found the trip to be what ... Read More
We have just returned from the Regent Seven Seas Pathway to Antiquity Cruise (Oct 30 to Nov.14th). We also did the pre and post land packages offered by the cruise line extending the trip 3 days at each end. We found the trip to be what people describe as a 'trip of a lifetime'. Everything was so well organized from beginning to end. The room was a lot bigger than we had anticipated. Others had mentioned that you don't need a big room since you only sleep in it. True enough but it was lovely having a walk in closet, separate bath and huge shower and sitting area. Every suite had a balcony. The staff was professional and friendly, always willing to help if you needed it. The excursions that were offered ranged from full 10 hours to short ones of 3 hours. There were normally a range of tours from "stay close to the bus" type for people with mobility problems to hiking up mountains to ancient ruins on little winding paths. All of our daily excursions were included in the cruise price except for one that we opted to take. We had meals with all of the longer tours. At Ephesus we picked the excursion that included the recently opened Terrace Houses. They are normally an add-on to the daily entrance fee for visitors, but it was included for us. It was a real highlight of the day. Regent's excursion staff is so well organized. We were very happy with how the excursions set off every morning with bus allocations, water bottles available etc. I am an organized person and I was impressed! Our visit to Cairo had to be changed as Egyptians were planning demonstrations in Cairo the day of our visit. We arrived in our room to find a notice on our bed with a choice to make. Did we want to go to Cairo the next day a Thursday rather than as scheduled one on Friday? We would give up our Thursday Alexandria day but we were happy to do that. All we had to do was say check a box and drop it off at the Destinations Counter. A few hours later our new tickets for Cairo were at our door. The trip to Cairo was fun. The buses headed off and soon got caught in a traffic snarl where road work was being done. That slowed us down a lot but we continued to the pyramids, a late lunch and a papyrus shop. The return trip was slowed down with a very unusual heavy rain and lightning storm causing traffic to slow down. But we loved it. We arrived back at the ship about 2 hours late and were very surprised to find a lot of staff including the Captain, the Cruise director, and one of the performers on the dock welcoming us back. They assured us that dinner was held for us and to just shove our stuff in our rooms and head up to eat. We had the choice to do the pre-cruise Turkey land portion with a flight to Cappadocia -- Land of the Fairy Chimneys from Istanbul before boarding the cruise ship. We stayed at the Cappadocia Cave Resort and Spa which was previously cave dwellings. From our patio area we had views of the entire valley including all the balloons that were rising at sunrise for their flight. At one time there were 77 in the air. This pre-cruise trip was so worthwhile and yes it did cost extra. The land there is very different with cave dwellings, unusual valleys full of odd land formations, a valley of churches cut into the rock and an underground city inhabited from 8th- 7th century B.C. We flew back to Istanbul and did Hagia Sophia, Topkapi Palace, lunch and the grand bazaar before boarding the ship. Our post cruise land portion was included in the cruise fee if you wanted to spend the extra days doing that. Not every did as a lot were continuing on to the next cruise and I guess some people had to get back to work. The post cruise was 1 ½ days extra in Luxor including a caravan of buses crossing the eastern dessert and a stay at a very deluxe hotel. Here we did the Valley of the Kings and the Temples of Luxor and Karnak. We were then off on a flight to Cairo and for us another visit to the pyramids and another super hotel. Both our visits to Cairo were very different as we had a different Egyptologist with us on each trip. The one that we had for the post cruise we really got to know as she stayed at the hotels with us and did lead the excursions for the 3 days. We enjoyed them both and got a very good feel as to what it is like to live in Cairo now and as a pharaoh. The food on the ship was tremendous; there were no buffet dinners in any of the restaurants. They did offer though two buffet options in one of the restaurants (and only if you wanted that specifically)on two nights the rest of the guests there ordered off the menu. The best thing is they don't have fixed seating times for dinners or particular tables of people that you always have to eat with. You have your choice of eating by yourselves or joining a table of 4 or a table of 6. We ate alone twice and the rest of the evenings we shared tables with others. We loved getting to talk with people from around the world. You got to know so many people by name that you could chat with on excursions etc. There were so many interesting and knowledgeable travellers with a lot of advice about places to visit. Read Less
Sail Date October 2012
Let me provide some background as I believe we all have such subjective views. I have cruised on Celebrity and Oceania, this is the first Regent Cruise. I travel a lot for business, with my standard stays at Marriotts, Hyatts, etc. This ... Read More
Let me provide some background as I believe we all have such subjective views. I have cruised on Celebrity and Oceania, this is the first Regent Cruise. I travel a lot for business, with my standard stays at Marriotts, Hyatts, etc. This cruise was 7 nights starting in Rome ending in Istanbul. Overall it was very enjoyable,a few highlights: Positive- -Embarkation was the easiest I ever experienced. -The crew were all extremely friendly and helpful. I don't recall having crew that always had a smile on their face, and offered to assist with anything -The bed was very comfortable and the bath amenities very nice -I really like the all inclusive fare. I don't drink much, however, not signing chits throughout the cruise was very nice -The excursions were better than I expected. All but one of the guides was excellent. The maximum tour size was 20, I noted that the other larger ships had groups of 30-40 -This cruise had two significant issues to deal with. The first was a suspected case of meningitis where the passenger had to be taken off the ship overnight for medical help, and the second Hurricane Sandy. The communications and transparency from the Captain and Jamie the cruise director was excellent. There is a thread on the medical issue on the Boards. The Italian authorities did not let us disembark in Messina. All passengers were given Cipro to take as a precaution. On the hurricane side, we did use Regent Air and they were working to make sure our flight home were running as usual. In what I thought was a nice gesture, they provided free internet for the last two days of the cruise to those flying to/through the east coast. -The food was good-very good. I live in a city with excellent restaurants. I'm not sure its completely fair to compare a restaurant at home that seats 200 to the volume on the ship. Our meals in Prime 7 and Signatures were very good. The service in Signatures was surprisingly average. The Sette Mare concept worked for us and it was casual and enjoyable.Compass Rose was good, but our service there was excellent. Neutral-Negative. -I took advantage of the upsell to a "A" Penthouse suite. Our butler arrived to the ship late due to a delay in his travel back from leave. He was very pleasant, but since he was late did not do a good job of explaining what services he could provide. My wife and I are pretty self sufficient. We did not really use the butler, so whatever the incremental cost was for that was a waste of money for us. The layout of the suite, especially with the extra window was very nice however. -The gym and spa were very small. I'm not sure that the "Canyon Ranch" association adds anything -Since this cruise was so port intensive, we did not attend any of the shows. We peeked in on one, it didnt knock our socks off Overall, we had a very pleasant week. We would definitely sail on Regent again, however, it wasn't a home run. We would at least compare the price of a similar itinerary that was not all inclusive to see the difference. Read Less
Sail Date October 2012
We had booked back to back cruises on Oceania's Maiden Voyage which was cancelled. Then booked with Regent, their sister company. Two days after booking we had to cancel due to a court appearance which was unexpected. Regent would ... Read More
We had booked back to back cruises on Oceania's Maiden Voyage which was cancelled. Then booked with Regent, their sister company. Two days after booking we had to cancel due to a court appearance which was unexpected. Regent would only give us 75% of our money back if we booked another cruise which we did. Our Travel Agent had to fight tooth and nail to get this concession. The only cabin available that didn't cost less than this 75% (which Regent was keeping no matter what) was the Master Suite which we of course were required to pay still more for. The cabin is very weirdly configured with the prow of the ship cutting into the balcony and bedroom. The anchor at 6am some mornings made a horrendous noise, and sleeping impossible, Although spacious it is certainly not worth the money. The dining room staff were not at all welcoming and the food was adequate, but not much more. The specialty restaurants were also very mediocre. One bright spot was our butler, who not only dealt with our occasional requests, but also managed to anticipate others. Regent seems to have shifted toward free shore excursions. Predictably, we got what we "paid" for: overcrowded excursions and mediocre guides. Our overall feeling is that Regent has become an organization that is focused intensely on reducing short-term expenses and seems to care little about how this might affect relations with their clientele, and therefore their long-term profitability We were on the Mariner last year and had a much better experience. We are now booking a Grand Voyage for next year and it certainly won't be on Regent. Read Less
Sail Date May 2012
We began our journey in Vancouver, Canada where we boarded a Lufthansa flight to Istanbul with a brief stop in Frankfurt. As usual, the customs procedures in Frankfurt were a bit tedious. We selected a different lounge than we normally ... Read More
We began our journey in Vancouver, Canada where we boarded a Lufthansa flight to Istanbul with a brief stop in Frankfurt. As usual, the customs procedures in Frankfurt were a bit tedious. We selected a different lounge than we normally use and found it less crowded and much nicer. Arrival in Istanbul was easy. We stopped by the visa desk and obtained the required Turkish visas within two minutes at a cost of $25 each. The lengthy line at Passport Control was tiring. Finally, we were off in search of our Regent Representative. The first Regent Rep. we located piled our luggage on a cart and looked for our names to check off. They were not there. We told him that we were part of the group with a pre-cruise to Cappadocia (pronounced Cappa dok ya). He off-loaded the luggage and we went on seeking the next Regent Rep. who did not have our names either. He did suggest that we stand in a particular spot and said that the Rep. would show up. After 15 minutes or so (and asking more questions), the Regent Rep. that had our names showed up. Unfortunately, all of us had to schlep all of our luggage to the bus. We arrived at the lovely Ritz Carlton, the same hotel we stayed at previously. We were pleasantly surprised to find ourselves on the Club level where food and drinks were served. Our plans for going out to dinner went out the window after the wonderful food offering at the hotel. After dinner we sat and had a couple of drinks in the lovely Club lounge. Breakfast in the morning was amazing. The buffet has a wide array of choices. We were happy and very impressed with the hotel. Around 8:30 a.m. the following morning we were off with 19 other Regent guests to the airport where we boarded a Turkish Air Flight. It was a one hour flight to the city where the airport an hour away from Cappadocia was (cannot recall the name). Due to flight delays, we were approximately one hour late. Once we arrived, once again it was our responsibility to manage our own luggage. Fortunately, some of our luggage remained in Istanbul where it would be delivered to the Voyager when she arrived. We arrived at the restaurant quite late (about 2:30 p.m.) and had a delightful lunch (no alcohol -- this was a strict Muslim restaurant). We had nice soft drinks and bottled water. We were all tired and were fine with changing the itinerary around so our day would be a bit shorter. Regent used two hotels for the group. The "premium" hotel was The Cappadocia Cave Resort. It is a unique, beautiful hotel. The balcony of our suite overlooked the amazing valley. Dinner at the restaurant was confusing and disappointing. The Guide told us that we could dine any time between 7:00 and 10:00 p.m. When we arrived at 7:30 p.m., there was a table for 21 set up and the expectation was that everyone would show up at 8:30 p.m. We were permitted to sit down and ordered a bottle of wine and ordered (not even water was included at this hotel). As other members of the group came down, they were seated at the same table. The service was so slow that, by the time we were served dessert, guests who arrived 45 minutes after us were deserved dessert at the same time. Food was mediocre In the morning there were 75 hot air balloons (according to the guide) taking off. It was beautiful sight to behold. Many guests joined in the hot air balloon ride (additional cost). We preferred catching up on our sleep. They arrived back late so we started out a bit behind time-wise. The day we spent in Cappadocia was magical. In all of our travels, we ahe not seen the unique beauty that is Cappadocia. From the fairy chimneys to the underground city, it was all amazing. To get a tiny look at this wonderful spot, you may want to Google it. Pictures, however, do not do it justice. There are cave houses, cave hotels, fairy chimney's also turned into residences and restaurants. It was worth all of the time and energy put forth to get there. Our excellent Guide bribed people to get us in to the underground city. It was a holiday weekend and there were people waiting to get in as far as the eye could see. We bypassed the line and viewed this magnificent place. Lunch was the best food we had since arriving in Cappadocia. Dinner that night at the hotel was arranged properly and the food was somewhat better. Breakfast at the hotel is quite nice. The ride back to the airport (they utilized a closer airport this time) was uneventful. The airport was quite small and had no crowds. After, once again, dragging our luggage into the terminal, we flew back to Istanbul for the tours. This was still a holiday weekend and the area was packed. If that were not enough, they were filming a James Bond movie in Istanbul that created traffic tie-ups. We entered the Blue Mosque with no problem whatsoever. Saint Sophia was also fairly easy to get into. Topkapi, on the other hand,was so bad that we gave up. We walked for a long way to get there only to learn that it would take a long time to get in and that it would be packed once we were inside. By then it was approximately noon. The group was going for lunch after Topkapi. We decided to go on our own and take the tram to the ship (after thanking and tipping our wonderful Guide). Being onboard the Voyager is always an amazing experience. Such understated beauty and kindness from the crew. The weather every day of the 10 day voyage was between 70F and 76F (one day it approached 80F). Clear skies, sunny (there was rain for one hour in Anaconda, Italy -- a port we are at today and still have no desire to leave the ship -- not an attractive port). Service has been incredible. Food in Prime 7 was the best we have had to date. Food in Signatures is different as it has to be now that Regent's affiliation with Le Cordon Bleu has ended. The mushroom soup, while extremely good, was not the mushroom soup that they had last year. To be fair, we have never been fans of Signatures but did have an enjoyable meal. Compass Rose has been right on point. We still ask for a table in Zaldys section. He somehow knew we would be on board and looked for us the first night (we were in Signatures). We were quite happy to see each other the second night. The ports have been lovely. I was completely amazed by Kotor, Montenegro. I was not aware of the beauty of that port. We did not take an excursion in Kotor but will be doing so on this leg of the cruise. We had been we Santorini previously. This time the ship anchored at a place where you can just board a bus and drive away (no donkeys or trams). we were taking a wine tour with the new company, something like Wine Trails. It was a lovely tour but not worth the price. The best part of the tour was the Tour Guide. He was the best Guide we have had in our 25 years of international travel. Evan should be a trainer for other tour guides. He does not talk too much or too little. he has a sense of humor and is quite no-nonsense when it comes to dealing with the people at our stops. If the description of something is not to his liking, he will add information to it. Completely blown away by this young(ish) man. In Ephesus we did the Terrace Houses that everyone raves about. It is definitely amazing. Heed the warnings about people with walking difficulties having problems on this tour. The stairs up are easy. Going down is very difficult and there are no handrails. Montenegro was simply amazing. Beautiful views, lovely scenery. We again took a wine tour. This one started out to be one of the best tours we have had. We went to an olive oil processing plant (no longer in use except for tourists). We were shown how the horse walked in circles as the olives were pressed (beautiful horse -- doesn't like to do the demonstration but puts up with it. We were then served jugs of homemade wine, prosciutto, homemade cheese, salad), olives and homemade bread. Did I mention that this was 9:30 a.m. Well, we were all on vacation so we enjoyed it completely. The rest of the tour was a bit slow. The winery wine was not that good (no one purchased wine there). Still, a great day. We took "sea days" while other people were in port because, as I mentioned, we are repeating some ports on this leg of the cruise". The cruise ended with an overnight in Venice. We did the "included" gondola excursion. It sounds gimmicky and touristy but was fabulous. A highlight of the trip On the day when most people were disembarking, we went on the St. Marks Square and Doges Palace tour. Quite nice. We are amazed with Venice. This was a place we had no interest in visiting as we heard it was dirty, etc. The information we received was completely untrue as it is a clean, vibrant city. It is crowded but will be much more so in the summer. While much of this is a review of our pre-cruise, I hope Regent reads it and corrects the very few problems we had (mainly luggage handling). There are people who asked our opinion of Cappadocia and, having now been there, we would recommend it without hesitation. Forgot to mention the shows (which we typically do not attend). The Cirque Voyager is better than any show we have seen on Regent (we have seen other versions on the Voyager -- this one was unique and simply amazing! A must see! At the risk of being called a "Regent Cheerleader" (I don't consider that negative), the people on this ship, from the Captain down are caring, warm, professional, trustworthy and hardworking individuals whom it is always a pleasure to see. There was not one person who did not give excellent service on our cruise. Bravo Voyager crew! Read Less
Sail Date April 2012
Background: This is my husband and my first Regent SS cruise. Our past cruise lines include Paul Gauguin, Azamara, Celebrity, HAL, Princess. Port-intensive Itinerary was the main reason we selected this cruise. Secondary reason was ... Read More
Background: This is my husband and my first Regent SS cruise. Our past cruise lines include Paul Gauguin, Azamara, Celebrity, HAL, Princess. Port-intensive Itinerary was the main reason we selected this cruise. Secondary reason was to try an All Inclusive (including excursions) cruise. Our last experience of all-inclusive was Paul Gauguin, and we loved it! Our LIKES Itinerary Hotel stay the night before Cabin Room Service All-inclusive Small ship-Understated elegant No formal nights All-inclusive excursions Our DISLIKES La Veranda Lining up for excursions Our UNDECIDED Food All-inclusive excursions Itinerary This is a superfantastic itinerary. I cannot find words that would do these places justice. Every port was worth seeing, feeling, and understanding. (our favorites were Ephesus, Corfu, Kotor, Dubrovnik, Venice.) The view as our ship approaches the ports was breath-taking. These cities are beyond words. They must be experienced. Hotel Stay the Night Before Grand Hyatt in Istanbul was where we stayed the night before our sailing. It wasn't just the hotel that added to the Regent SS experience. It was the all the extras such as free internet, free scrumptious breakfast, and the "club" benefits that blew us away. This was the start of the Regent Cruise, and Regent certainly made an unforgettable first impression with this hotel and the extra service provided. Our cabin We chose this cruise based on its port-intensive itineraries. This cabin is a spacious suite, love the walk-in closet and the marble bathroom. Prefer to have bigger shower, and no tub. However, this port-intensive sailing did not allow us cocooning and indulging much in this gorgeous suite! And that is unfortunate. Being on deck 6, we had no problem with noise. We did have a minor inconvenience--the base of the shower slopes away from the drain, which caused the water to pool while showering. We never used the tub. I could not bear to waste so much water taking a bath, on a ship! I am sure it is a welcome relief for longer trips. Room Service We were particularly impressed with the room service. Their phone etiquette was superb. They made us feel our call was very important, and our requests were top priority, even though I could hear the raucous in the background. (they were still in the midst of busy meal time.) The food was delivered to us promptly, and the table was set up for us, with attention to every detail. We felt very pampered, in our robes! We enjoyed our room service, even though it was only a couple of times. All-Inclusive This all-inclusiveness seemed to be a big draw for us newbie passengers. As CC Travelcat has pointed out, there was a higher % of newbies on this sailing. (Another observation: I noticed lower age group of passengers in their 20's, 30's, 40's) And we newbies seem to enjoy and embrace this all-inclusive feature. It is liberating not have to sign for every cocktail, coffee, or water bottle. For someone who is not into drinks, I was amazed with how much I really enjoyed sitting at the Coffee Connection, with a cup of Cafe au lait, reading my ipad; or watching the sun sets at the back of Horizon Lounge, sampling a glass of apple martini. Surprising to me, these "Little pleasures" added much "value" to our Regent SS cruise experience. Ship & Service--Overall Ship --We like the size of the ship. The stairs are great for people like us who rarely take the elevator. Being on 6th deck, we were close to most services: the Service desk, the destination desk, the library, Coffee Connection, the theater (where we gathered almost every morning for excursions.) The decor was understated elegant. We like that. It seemed to us, Regent takes maintenance seriously. Almost every night, something was done to the pool deck in addition to being washed. Overall, the ship seemed very well cared for. Service--Service to us means connection with us guests. Having someone anticipates my needs because they know my likes and dislikes is HUGE for me. For example, when I sit down at dinner in Compass Rose, my waiter will bring my cup of hot tea instead of ice cold water, without asking me again. He already knows. That, is service to me. Given to us by an experienced Regent fan--CC Travelcat, a tip for getting consistently good service in the main dining room Compass Rose: Choose the same table, with the same waiter as often as possible. And in order to do that, you have to be earlier than 7pm. We can attest to that--it worked for us. We had the same waiter, the same assistant, and the same sommelier. And at 6:30pm when it was before the "storm", we were able to enjoy personable service, and deeper connection with the staff. My husband and I find much pleasure in that. After 7pm, it was impossible. The crew became too busy. This is the reason why I prefer fixed time dining. With fixed time dining, the crew has a rhythm and they have buffer time, allowing them to connect with their guests. On the other hand, with daily tour excursions, getting to dinner at fixed time is inconvenient and unrealistic sometimes. It comes down to individual preference: what adds to a good cruise experience for each one of us. For my husband and I, connecting with the crew and fellow passenger (at least at dinner) is an important part of an unforgettable cruise experience. During this cruise, we somehow had fewer opportunities "connecting" (more than a simple hello) with the crew, and with fellow guests. Not sure of the reasons yet. No Formal Nights With the luggage weight restriction, and long flights for us from West coast Canada, the less we bring, the easier it is. PLUS, our focus was the ports and excursions. No formal nights allow us more freedom and enjoyment. Even though there were no formal nights, we find fellow passengers dress very elegantly in the evening. To me, one does not have to be in formal gowns to look beautiful, respectful, and elegant. NO Formal Nights was a big PLUS for me. All-Inclusive Excursions This was an interesting feature we wanted to experiment. I have always organized our own excursions with private organizations in ports. We were not fans of cruise-organized tours--large groups, standard cookie cutter tour packages, a bit bland and too big of a group for us. However, what I like about this all-inclusive is the fact we do go to ports every day, with knowledgeable guides. I did not do any planning, organizing, and risking. It took the worry out of my mind. My favorite excursions: biking in Croatia; climbing the Volcano in Santorini, visiting the Terrace Houses in Ephesus. I have to admit, the Regent excursions DO include some interesting visits to local restaurants, winery, or hot spring (or cold spring, in Santorini's case.) we wouldn't have selected if we were on our own. We thoroughly enjoyed them. The flip side is the waiting in line, in the theater in the morning of the excursions. (We felt as we were in elementary school, waiting to be called to the principle's office!) The tour group was 2 or 3X bigger than the 8 to 12 people group we are used to. Being in a larger group, the guides had logistics to consider (waiting for us to go to WC, for example). Also, we had less individual time. We were on a tighter schedule. The tour could not be altered or customized to suit us. These are all understandable. Overall, I think Regent did a superb job providing many interesting excursions for us to choose from. I am not sure if we guests appreciate the effort and the amount of organization behind the scene Regent did to make it happen for us. For those of us who are planners of tours and excursions for ourselves, I certainly appreciate it. DISLIKES The quasi full-service/self-service in La Veranda and the Grill was a bit awkward for us. Or maybe we were not used to it. We had our breakfasts and ONE dinner at La Veranda. For breakfast, the egg order is brought to our table. This was awkward for us, in that, we almost always forget to check our table number before lining up at the buffet stations. Because the egg station is not a separate station, the line up clogs up the line for all stations. The line gets longer due to the fact a staff will have to take the time to write down my table number on a little piece of paper. The line gets even longer. When we have excursions, which means we have very little time in the morning to enjoy our breakfast leisurely. We had dinner once at La Veranda. We wanted a casual, less formal environment. Less formal in La Veranda meant we helped ourselves with salads, but our main course will be taken care of by our waiter. The main course took a very long time, and we noticed how flustered and confused the staff were. Mistakes made not only at our table, but also others. It was not a good night for them. Fortunately, we had lovely table mates, the waiting time was filled with lively conversation. I was told La Veranda may be going through a major change. And this was their transition period. I do hope Regent keep this option open. Some days, we prefer the self-serve, non-rigid, minimum service buffet style dining, selecting what we want to eat, and how we want to eat, without offending others. Food Quality and Presentation Food is very personal and subjective. For a cruise line, be it 5 star or 6 star, satisfying the taste buds of many different cultures is an impossible task and unrealistic expectation, in my opinion. With that in mind, the only dish that did not meet our expectation was fish. They were overcooked in Compass Rose as well as in Signature. However, my Sea bass one night in Compass Rose was moist and delicious. What impressed me tremendously is the food presentation. Every dish was an art on display. The food quality was good, and rich. The Champagne caviar on Sunday was a treat. That was nice. All-inclusive Excursions The only one part of an excursion we did not enjoy was the carpet store at the end of Ephesus tour. We did not care for the well-orchestrated sales pitch. That was anti-climatic after such a fantastic Ephesus and Terrace Houses tour! Summary--I think Regent is worth a try for anyone considering an all-inclusive cruise. Read Less
Sail Date April 2012
We enjoyed our 7 night cruise from Athens to Istanbul. It was our 5th cruise with the ship. We probably would not sail unless it is a Regent cruise. The staff and crew are always professional. The ship was spotless. The food has ... Read More
We enjoyed our 7 night cruise from Athens to Istanbul. It was our 5th cruise with the ship. We probably would not sail unless it is a Regent cruise. The staff and crew are always professional. The ship was spotless. The food has improved since our last visit on Voyager. Even the entertainment has improved. There are a few things, the Canyon Ranch, highly overrated in North America, is about the same on the cruise ship. Prices are outrageous for the type of service and the staff seems preoccupied or bored. But tourists needs spa treatments and so we used our ship board credits at the spa. Our room was spotless and the attendant tried very hard to get the linens right without using down comforters and pillows. The ports were all very interesting. Tours are nicely organized although the tour quality has deteriorated in some of the ports. It's hard to give feedback to the tour desk and they don't seem to care about the level of satisfaction as much as they used to. But Regent has a new corporate owner and despite three owners since we started as customers, overall it's still a great value. If you enjoy cruising, you might pick a cruise that includes day at sea to recover from all the excursions. This would give you a chance to enjoy the ship's amenities. We have always enjoyed the expert talks that Regent provides although I think the number of ports prevented the talks from being held. We missed that. Read Less
Sail Date April 2012
We are not frequent cruisers, this being only our third cruise since 2003 and our first with Regent Seven Seas. Our flight from Heathrow was at 8:15 so we stayed overnight at the Heathrow Sofitel and booked parking there as well. It was ... Read More
We are not frequent cruisers, this being only our third cruise since 2003 and our first with Regent Seven Seas. Our flight from Heathrow was at 8:15 so we stayed overnight at the Heathrow Sofitel and booked parking there as well. It was reassuring to know that our car would not be moved while we were away. I wasn't even asked for my key. The Voyager is the largest ship we've been on and we wondered how crowded it would feel with 700+ passengers. We needn't have worried. We rarely saw the other English passengers who shared the same flight out and we never felt as though it was full, even in the dining room. It had also been refurbished in November 2011 so everything was fresh and new. We were off the ship every day so which left little time to get involved with other activities, although we were often in the Horizon Lounge in time for the Trivia quiz. The service was fantastic. The crew were friendly, cheerful and accommodating and nothing was too much trouble. Part way through the cruise Comment cards are left in your suite so that you can raise any issues you've had. We had one or two minor suggestions and these were followed up by the Executive Concierge who left a message on our suite phone to go and discuss them with him. I mentioned, in passing, that my starter in the Signatures restaurant wasn't what I expected and almost as soon as I got back to the suite I had an apologetic phone call from the restaurant manager and an offer for us to eat there again. We probably took on more excursions than we should. Most were timed to leave the ship before 9:00am and this meant that we were only able to have a leisurely breakfast in Compass Rose on one morning. The rest of the time we breakfasted in Le Verandah, which opens earlier and is self-service. It's difficult to advise on the excursions. There's a balance to be struck between trying to see everything or thinking you might have missed out on something if you don't and the calls on your physical resources of being up between 6:30 and 7:00am to meet the time for your trip each day. It is supposed to be a holiday after all. The advantage is, I suppose, that you can decide which places you'd never want to return to - which in our case would be Kavala, Xanthi and Istanbul. All the excursions were well arranged, had knowledgeable guides and each coach carried only 20-25 passengers. The only hitch we had was in Istanbul when the driver was moved on from our pick-up point by the police and couldn't find his way back. He was a relief driver and didn't know the City. It was a Sunday and everyone was out and about. Everywhere was crowded and we had to run the gauntlet of dozens of street sellers at every venue, who were extremely persistent in their efforts to get you to buy. We had an issue with the amount Regent were going to charge us for a (UK)Visitor's Visa for Turkey. This was $49 each if you let them arrange it, instead of the £10 you pay if you pick up your own at the airport. However, we'd arrived in Athens and had called at Kusadasi and needed the visa for Istanbul because we were staying overnight there before disembarking for the flight home. We found out, from another couple, that we could buy a Visitor's visa at the port in Kusadasi. Go into Arrivals and turn sharp left and there's an office marked "Visas" on the window. We bought ours for £10 each, took them to the ship's Reception Desk and they stuck them in our passports. We didn't need our passports with us. The port authorities know you're from the ship and they've already cleared you to land. I assume there's a Visa office at the port in Istanbul too. Our suite 854 was designated "concierge level". The only advantage this gives you is pre-booking your excursions and speciality restaurants well in advance. In addition you get 60 minutes free internet use. The latter is useful for printing out your Boarding Cards for the return flight. All the regular suites are the same size and have much the same amenities. (Since returning we've booked another cruise, this time on The Mariner and have gone for a G Grade Suite.) The suite was beautifully presented and well maintained by our steward, Romel. The walk in wardrobe was great and there was plenty of drawer space. The bathroom had not only a full size bath but also a separate shower in a glass cubicle.We had two quite rough nights at sea during which the suite vibrated quite badly as did the fittings around the vanity unit - plastic and wood don't go well together. The carpenters did their level best to improve it - which they did but you'll always get a certain level of noise. It didn't spoil things and we were often so tired by the end of the evening after excursions etc that we soon dropped off. We thought the food was excellent in all venues. There were one or two minor hitches - one night the fish was slightly overcooked - we mentioned it straight away and the dish was cooked again. There were profuse apologies and every night after that the staff fell over backwards to make sure everything was all right. If you're not able to get into the speciality dining venues don't worry. The food and service in Compass Rose is excellent. They also include dishes from Prime 7 and Signatures on their menu each night. The menu changes daily so there is plenty of choice. The wines provided were first class and if they don't appeal to you, they will bring you an alternative. We saw two excellent shows and watched a film in the theatre and the vocalists and other musicians around the ship were very good and provided easy listening while you relaxed with a snack or a drink by the pool. Disembarkation was expertly handled. Suitcases were required outside your suite at 11:00pm on the evening before disembarkation. Colour coded luggage tags were provided with the time you should be in the theatre the next morning for your coach to the airport. The port authorities wanted everybody out by 9:00am. Once you've identified your luggage it's put aboard the coach. We were then escorted to Istanbul Airport. All the luggage was scanned while we went through another scanner with our hand luggage. Once reunited with our suitcases, we were escorted to the check-in desks and baggage drop. The only drawback was that we had 2 hours to kill before the desks opened. So we had coffee. We checked the bags in as soon as the desks opened and then spent the next 90 minutes or so before our flight browsing the duty free and having a snack and a drink. Istanbul is a large and virtually new airport with all the amenities and shops you'd expect so it wasn't difficult to make the time pass. As I said, this was a holiday which ended too soon. Everything went well. We enjoyed it so much we've booked to sail with Regent Seven Seas again this year. Read Less
Sail Date April 2012
Regent Voyager is a lovely ship, brilliant captain, smiling and ever helpful staff, very clean, pleasant artworks (in the main), great library, and a stunning itinerary that included Oman, Petra, the pyramids, Jerusalem, Dead Sea and ... Read More
Regent Voyager is a lovely ship, brilliant captain, smiling and ever helpful staff, very clean, pleasant artworks (in the main), great library, and a stunning itinerary that included Oman, Petra, the pyramids, Jerusalem, Dead Sea and Masada. Our cabin was perfectly maintained by our stewardess. And it was all inclusive - no chits to sign. Who could ask for more? Call me Oliver Twist, but I can. The ship was let down a little by food in the main dining room. It was similar in quality to RCL and far below Seabourn, and Azamara. It wasn't bad, but it wasn't as good as I had been expecting. The specialist restaurants were a little better, but not much. It could be that my judgement of the latter is a little jaundiced because we booked a table for two but were put on one with six (very nice) people. However the biggest disappointment was the La Veranda buffet. It isn't fit for purpose. Now my cruising experience is limited to half a dozen different lines but they all, without exception, have had what is perhaps best described as a U shaped buffet. You can walk in one side and if seating is scarce continue round to the other side to check the situation. Not with La Veranda because it splits along the stern part - a Berlin Wall of serving stations. So you have two identical mirror-image buffets. And identical includes the food offered - it's the same on each side. Ridiculous. This can lead to the silly situation where the bacon or whatever on one side has gone and you can see some on the other side, but can't reach it. So you have to call a server for assistance. This also limits choice: with a flow-through layout other ships can offer twice the number of items. Senior staff were good but some junior waiters were not fully trained, especially when it came to wine. I asked for a Cote du Rhone and received something completely different. Oh yes, it said "Cote" on the bottle but not one that was within a hundred miles of the River Rhone. However on the whole there was a good choice of included wine throughout the ship (if you knew what to ask for). Did buy three "premium" wines but left two and returned one. Not actually bad, but dead. Maybe wine doesn't keep well on a ship. In the evening La Veranda becomes a themed (Indian, Chinese, Mexican whatever) eatery that is part waiter service and part buffet. We tried it once and it was ok. However turning it into a quasi bistro means that there is nowhere on Voyager to enjoy basic - collapse in a heap back from a long tour, can't be bothered to change - help-yourself simple food. Despite the failings of La Veranda this is a good ship and I would sail on her again without hesitation. In fact Voyager has pushed Seabourn Odyssey down to third place in my list of favourite ships. The food on Odyssey is way better but Voyager just edged it with its free excursions. And they were excellent. My top ship? Azamara Journey. Read Less
Sail Date March 2012
This was our second experience with Regent. Prior experience was very good, on the Mariner, with great weather and a great crew. Based upon prior experience, we had anticipated being loyal Regent clients for years to come. This ... Read More
This was our second experience with Regent. Prior experience was very good, on the Mariner, with great weather and a great crew. Based upon prior experience, we had anticipated being loyal Regent clients for years to come. This second trip was disappointing. The trip was challenged with bad weather, and political issues in scheduled ending port of Athens, Greece. We clearly do not hold Regent responsible for that. I was however very disappointed in the management response to challenges faced. I have waited for a month+ to post a review for 2 reasons: 1) I have expressed my feelings in writing to Regent, and was awaiting their reply; and 2), I wanted to let the events settle for a while before reacting. With time-passed, Regents reply to my concerns was very weak (a copied form letter), and my feelings have not really changed. My strong feeling after our return is that once the cruise started having difficulty, the feeling we got as passengers went from Regent's "It's All Included" to "It's all prepaid and Regent will just wait for this trip to be over and the next cruise group to board." 4 scheduled ports were missed due to weather in the last 6 of 10 days. Schedules were changed in the few ports made, but not coordinated with the rest of the ship management. For example, to accommodate a need to leave Kusadasi, Turkey earlier than scheduled in the afternoon, passengers were notified the evening prior that excursion departure times were moved up to just after 7am. But, the restaurants were not scheduled to open until 7am, and thus there was no food service prior to departing. A small thing, but should have been handled better by this claimed level of luxury provider. On another day (Sicily), due to rain, a large number of excursions returned around 1:00. After passengers went to rooms to get dry clothes on, we went to restaurants to find that they were closed at 1:30. Only available option was the pool deck buffet in the rain. Would have seemed simple to extend the restaurant service hours to accommodate. As port calls were missed, little was done to fill the void. Cruises experience bad weather, that is to be expected; I just would have expected a lot more ability by Regent to handle the experience. We truly got the impression that the on-board management staff was scrambling wondering what to do next. Food was not as good as we had previously experienced on the Mariner. I will trust my next cruise experience to another line. Read Less
Sail Date October 2011
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 3.8
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.7
Service 5.0 4.1
Value For Money 4.5 3.5
Rates 5.0 3.8

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