18 Regent Seven Seas Navigator Senior Cruise Reviews

I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
Sail Date March 2019
My husband and I were celebrating our 30th anniversary and wanted to have a special event. We had never sailed on a luxury cruise before, and Regent seemed to be the all around best. Mostly it was, but there were some issues. STAFF: ... Read More
My husband and I were celebrating our 30th anniversary and wanted to have a special event. We had never sailed on a luxury cruise before, and Regent seemed to be the all around best. Mostly it was, but there were some issues. STAFF: Wonderful! Did not meet a single person who was not helpful, friendly and personable. They were all an amazing group. CABIN: Were pleased with the cabin and especially the walk-in closet. Could not get the tub to work. The shower temperature was either cold, lukewarm or super hot. The thermostat for our cabin did not work; the temperature was arctic and I was in sweaters and using the extra blankets. After a week and a half it was fixed. I was surprised by how small the veranda was. The bed was very comfortable. One evening the power to the bathroom and walk-in closet went out. It wasn't fixed until mid morning the next day. EXCURSIONS: Couldn't ask for more choices. The excursion staff ran things very smoothly. MAINTENANCE: The ship had several problems, in addition to the items mentioned above. Our corridor had a water leak. One of the main lounges had a persistent water leak and could not be totally used. FOOD: Overall, our favorite restaurant was the main dining room, Compass Rose. They had a nice standard menu and an interesting special menu each evening. I was very disappointed in the "premiere" restaurant, Prime 7. I was really looking forward to the king crab legs. They were in a huge pile and mostly not legs. Bland. On another evening I ordered prime rib and it was too tough to cut. The afternoon tea event was awesome - really spectacular offerings. The ship barbecue was good. I loved the small ship size which led to making some nice friends. But given some of the problems we experienced, I did feel disappointed that the whole trip wasn't top notch. Read Less
Sail Date November 2018
It was LA to LA, so very little flying from Las Vegas. The ship is small, but big enough, so as not to feel cramped. Our suite is always the correct size. The food is so much better than other cruise lines. We never seem to be rushed like ... Read More
It was LA to LA, so very little flying from Las Vegas. The ship is small, but big enough, so as not to feel cramped. Our suite is always the correct size. The food is so much better than other cruise lines. We never seem to be rushed like other cruises on bigger ships with 2 dinning seating. This time the enrichment lectures were not as good as we have had before, they were only average. The service has always been excellent and this time was no different everyone is so helpful. Always smiling and asking if they can get you anything, so pleasant. We were at sea a good share of the time. The ports in Mexico are for the most part very nice. Shore excursions were varied and there was something for everyone. Sometimes it was nice to just stay on board and read a book, they had a nice selection in the library. We are already booked on the Navigator in 2019 for a northern Atlantic cruise. Read Less
Sail Date December 2017
Overall, the trip was great. Negatives are few, but pretty major. Steak House was having major inconsistency issues. We went there twice. Both our visits had the same issues. Steak house was very disappointing. Food either over cooked or ... Read More
Overall, the trip was great. Negatives are few, but pretty major. Steak House was having major inconsistency issues. We went there twice. Both our visits had the same issues. Steak house was very disappointing. Food either over cooked or very under cooked. Just not all that good when it came to even the soups, salads and desserts. Service poor. The kind of restaurant you would never go back to. Main dining room was very good and consistent. The big surprise was the Italian themed restaurant located in the Buffett area at night. It was fantastic. From our great welcoming, seating, service, chats with the on site chef, to final hugs good bye, the place was great. We ended up eating there with new friends about 50% of our dinners. Christmas Goose on Christmas Eve! What a wonderful surprise. Veal to die for! The staff in this restaurant were all so wonderful. Our room was a standard balcony and we must say the rooms are huge. Large Flat Panel TV with a great diverse Movie selection. The walls and floors on the ship must have very good noise buffering as we heard very little noise from neighboring rooms. Bedding was substandard. We have never had such hard/heavy feather/fowl pillows and scratchy heavy blankets. We were very surprised at the pillow and blankets provided. I guess we should have complained, but we are not complainers. Big bathrooms, but showers are pretty small. Lucky for us we are averaged sized people. Our room stewards were lovely and efficient. We had a very smooth trip RT to Hawaii. I was worried about possible rough seas, but we were blessed with flat seas. I wish they would use better quality coffee beans in their espresso based coffee drinks, but you can't ask for everything. They seemed to struggle a bit on the drink service in the show room before the shows. Several times I just gave up and went to the nearby bar to obtain a glass of wine. I discovered that the wine selection was much better and more diverse then what was initially offered in the various dining rooms. After a couple substandard wines during a few dinners, I learned to ask what else they perhaps had available. They always had something better available complimentary. Loved the numerous soufflés offered in the main dining room for dinner dessert. Also best escargot appetizer I have ever had on a cruise. Entertainment was good. A few of the singers/dancers were weak and the sound struggled the first couple shows, but they seemed to get "in the groove" after the first couple shows. This was our first cruise with Regent and we were pleased to see that the fellow cruisers were a very casual bunch, considering how expensive the cruise was. We really enjoyed the lovely white glove tea time served daily with live music. Staff did a nice job presenting and serving a delicious selection of sweet and savory food items. Tea selection was a bit limited. As the cruise went on what little selection of tea offered got smaller and smaller. Did we just drink too much tea on this trip or did someone forget to order up more when the ship was in Los Angeles? Bar Service selection of high end liquors was great. Beer selection was a bit limited. It would be nice if they had a few microbrews or more varieties of beer from around the world. Given most of us on the ship are very well traveled, we would enjoy beverages from around the world. If we had one suggestion to the chef, it would be to spice up the food a bit. We found it a bit bland. We know the customers on the ship are "older", but we still would of liked to have more "flavor" when it came to ethnic foods provided. Other option would be to offer up seasoning sauces that could be served on the side. For example, a curry meal needs a bit of a tasty punch to it, or a side sauce provided to give the curry the needed punch in flavor. Over all we had a great time. The ship is very well run and the staff are great. We had just a couple disappointments. We have already booked an even longer Regent Cruise for 2019. You will not go wrong cruising with Regent. Read Less
Sail Date December 2017
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get ... Read More
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get into and out of. The concierge level cabin was nice. The bathroom had both a bath tub and a separate shower and we liked the fairly large walk in closet. We also liked that there were drapes not only on the windows, but between the sitting area and the bed area. That allowed one of us to sit and drink coffee and read without waking the other. Since the only differences between concierge level and penthouse level seemed to be that the penthouse level had a butler and nicer bathroom amenities we didn't see the need to spend the extra few hundred dollars for the penthouse level since the rooms are the same size. The food on the ship was good. Prime 7, the specialty restaurant, was decent but the food was not really special. Like most ships, Regent puts rice in their salt shakers to keep the salt from absorbing too much water. The problem is, the rice is larger that the holes in the top of the shaker and it is impossible to get the salt out, unless you remove the top. The entertainment was good. We enjoyed the most of the shows, especially the one put on by the crew. When they offered a tour of the galley a lot of us took advantage of it. We got a chance to walk through the galley and see where and how our food was cooked. They were displays of food throughout the tour. Everybody walked through and then walked into the dining room to order our lunch. Only then were we told that we should have taken our lunch from the food that was on display in the galley. You would think that would have been mentioned prior to the tour. We were most disappointed in the Destinations Desk. They should get some of the crew to go on the tours they promote. The bus tour in New York was a mess. The tour simply drove around the very crowded streets. The tour guide would say things like, "If you look down that street to your right you will get a quick look at Times Square". How about driving to Times Square or Central Park? Also, as part of the tour we were going to take a boat tour on the river and the Statue of Liberty. The tour guide got our tickets and sent us to the boat. She had told us the tour would start a 3, but the tickets were for 3:30. So we all got to sit around for 45 minutes. In Sept-Iles we were told that a shuttle bus would take us around the city. The shuttle bus would be a hop on, hop off type of bus. When we got on the bus, the tour guide told us that that the bus would not go around any of the city and would not make any stops except to drop us off at a point about a mile from the bus. There was nothing at that point other than a large tent where you could wait for the shuttle to return, if you wanted. Upon returning to the ship we complained to the manager of Destinations and she apologized and said she hadn't been made aware of the problem until about an hour before we had to be back on the ship. Prior to disembarkation we were offered a brief tour of Montreal prior to being taken to the airport, as long as our plane was scheduled to depart after 4 p.m.. I explained to a Destination member that our flight departed departed at 3:25 p.m. and was told that wouldn't be a problem. He scheduled us for the tour and we were issued the necessary luggage tags. The next day we were called and told that we couldn't go on the tour because our flight left too early and that we needed new luggage tags. Not a big deal, just and example of Destinations not being fully aware of what was going on. All in all, I think we will go back to traveling with Oceania. Regent just didn't live up to their reputation on this cruise. Read Less
Sail Date August 2017
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for ... Read More
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for nothing - wifi, shore excursions, specialty restaurants, booze, friendliness of the crew, gratuities...nothing! The "very good"...cabins were comfortable and well serviced, for shipboard, we had good wifi, Prime 7 for steak was excellent (though service was a bit tardy). The "average" and "below"...daily entertainment on sea days was very limited, evening entertainment was weak. Restaurant service was very inconsistent - one day every efficient, next you would have to wave down staff to check on meal. The layout of the ship...all entertainment, lounges, etc. are at med-ship or at the stern...meaning that you must go on-deck to experience any port entries, sea life watching, etc. No lounge offers sea views while sipping a cocktail. Would we go back? Only if no other line offered an equal itinerary. Read Less
Sail Date May 2017
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten ... Read More
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten sea days necessitated by the long distances to be covered. The cruise is often offered twice a year and we opted for the May (versus November) trip because it arrives in the Amazon at the very end of the rainy season. The passengers were primarily retired seniors. There were fewer with wheelchairs and walkers due to necessity for walking in most ports in order to see the most interesting sights. At this time, the river is at a high water mark, extremely muddy and as much as 10 miles wide. The captain told us that the huge amounts of water coming down river slowed the ship down somewhat. The itinerary originally included a stop called Alter du Chao and we did not stop there. The ship’s announcements led us to believe it was due to the heavy current and the need for more time to reach Manaus however Michael Scott, the Smithsonian lecturer, showed photos of Alter du Chao which is essentially a set of white sand bars with restaurants and beach chairs like a resort and told us it was generally underwater and shut down at this time of year so anchoring off of it would have been useless. At all of the Amazon ports, we did see that the greenery we thought were water plants were actually the tops of the trees on the river islands just barely sticking up above the flood waters. On one shore excursion, it was pointed out that we were able to dock much closer to the attraction than would be possible during the dry season when visiting the rubber plantation would have involved a 2-3 kilometer walk through the jungle. The cruise was smooth for the most part. There were occasional brief rain showers which is to be expected in this area of the world. The crew diligently dried the deck and recovered the lounge chairs after these showers. Cruise preparations: You will need a Brazilian visa for this which can be obtained by filling out a form on the embassy website, obtaining a US postal money order for $160 per person and taking your passport to the embassy or using a visa service is no embassy is near. You will also need either a yellow fever inoculation or a waiver letter. Since we were both 70 or above, the local travel medicine clinic stamped the inoculation folder with a waiver stamp for us. On the advice of the travel clinic, we also purchased permethrin spray at REI and sprayed two outfits for each of us and got bug repellent as well. We never saw a mosquito during the entire trip but if everyone else did what we did, we probably traveled in a cloud of bug repellent. We also got malaria tablets with a prescription from the travel clinic and took those with absolutely no side effects. Many people covered their arms, legs, ankles, and more when they went out while we were on the Amazon which was probably a good precaution but again, bugs just seemed to be non-existent. Ship: The Navigator is the smallest ship in the fleet with 480 passengers and a crew of 360. It is cozy but generally feels uncrowded and many of the passengers said it was their favorite ship. Many of the comparable spaces on other ships in the fleet have been combined on the Navigator. For example, Coffee Connection and the Internet room share a small lounge area. The piano bar is another small area across from that and the small library adjoins them as well. One nice difference from many cruise ships is that the showroom is in the back of the ship. The ship is well maintained. All of the crew demonstrated incredible friendliness and willingness to help. This seems to be a hallmark of Regent. Cabins: The cabins are identical to other Regent ships in that most are 328 sq. ft. suites with a seating area, a balcony, a very spacious bathroom and a walk-in closet. The bed and linens were wonderful and we felt there was plenty of storage space. Our only complaint, and it was a common one, was that the thermostats in the cabins did make much difference in the temperature. We were told that heating/AC is done by blocks of cabins overall so that some passengers complained of hot cabins while others said they were freezing. Dining: The Navigator has a main dining room, the Compass Rose, identical to other Regent ships. It has open seating. There is one specialty restaurant, Prime Seven, which is a steakhouse. Prime Seven adjoins La Veranda, the breakfast/lunch buffet. The double doors between the two were often opened to provide extra seating for breakfast and lunch when the buffet was always crowded. As with other ships, La Veranda became Sette Mare, an Italian restaurant, at night. I liked the fact that there were several dishes alongside the salad bar at night that were not on the Sette Mare menu and provided more choices. Breakfast and lunch items were also available at the Pool Grill which had some incredible theme lunches on sea days. The food was wonderful no matter where you ate although by the end of 26 days, we were ready for a simple home-cooked meal again. We’d had our fill of steak and lobster. There is no pizza station on the ship although the hamburgers and hot dogs at the grill were very good. We did discover that if you wanted a dish not found on the menu, a special dessert or a complete Indian dinner for example, it was possible to make arrangements for this. Entertainment: The singers and dancers were all new on our cruise and somewhat tentative in their first production show but excellent after that when they got the butterflies out. Other entertainment included a female piano player (great talent but with a super ego that was a bit of a turn off), an impressive husband and wife classical guitar duo, a tango act and some local entertainers who came on for one night. We especially liked the group of five from Manaus who used native instruments to imitate nature sounds as part of their songs. There was only one show nightly so I would advise arriving early to get seats since the seating around the top and sides of the show room was awkward and uncomfortable bar height seating or obstructed low seating. A Smithsonian lecturer, Michael Scott, was on board the entire cruise and he gave very informative and interesting talks often on the coming ports, the wildlife and more. Since there were many sea days, this added up to a lot of talks and they were well attended. He was also often up on deck watching for wildlife to photograph and made himself available for questions. The ship offered, as many do, games on sea days which were played on deck or in a small carpeted corner on deck 9. These included shuffleboard and baggo, magnetic darts, plastic bowling pins, indoor croquet, etc. There were generally 20-25 people attending these games and hoping for some fun and merriment. Unfortunately, the staff assigned to put these games had no imagination or playfulness in putting them on and it was often 15 minutes or less before they were over. The singers and dancers were being trained to assist with the games during the last week of the cruise and hopefully they might bring some variety and innovation when using the game materials provided. Liars Club was held twice during the cruise in the top lounge, Galileo’s. Team Trivia was held nearly every afternoon at 4:30 in the Star lounge. Again, I would advise arriving very early to secure seats and form teams. Both were very well attended We arrived about 15 minutes before Liar’s Club was to start and were unable to get a seat even though extra chairs had been brought in. This cruise crosses the equator twice. Anyone who crosses becomes known as a Shellback and is supposed to be initiated by King Neptune. Some of the entertainment crew stood in for the passengers and there was a lot of laughter as they were slimed and pushed into the pool. Ports and excursions: Note: The majority of Regent shore excursions are free and well worth taking. However, few cruise ships visit the Amazon and tourist guides and sights may not be up to the level one would normally expect. Gustavia, St. Barts: Small French-speaking island. Restaurants and shopping are much higher priced than other parts of the Caribbean. We walked to the TI from the tender (the TI is located on the water about a block and a half from the dock and is not well marked). We got a map from the TI and walked around the small town to Shell Beach where we found a lot of the singers and dancers enjoying an hour of beach time. Most shops were closed during the middle of the day. Castries, St. Lucia: We took the 7 hour “Land and Sea to Soufriere” tour. We took a small van over the very winding roads of the island stopping at a small fishing village for a potty break and to stretch our feet, a viewpoint, a botanical garden and an “estate” where we had a buffet lunch of local foods and then were led on a short tour to see mock-ups of worker huts and processing of coffee beans, sugar cane and coconut like they would have been done in the past. The several vans of passengers all met at a dock to go on a catamaran (more like a ferry) for a stop along the coast for a short swim (it was twilight by this time) and then continue back to the ship. Note: This was such a long tour that the long sail back to the ship was in the dark. The boat was dimly lighted. We were served rum punch and other non-alcoholic drinks and the guides did their very best to keep us entertained by dancing to the songs playing over the loudspeaker. Everyone was quite tired by the time we were back to the ship. Half of the passengers on this tour did it in reverse – catamaran first, van back to the ship. St. George, Grenada: The ship docked on a Sunday in Grenada. We had been here before and just walked off the ship, through the car/foot traffic tunnel under the hill where the fort is, and around the small harbor. The only people we saw where several taxi drivers who stopped to ask if we would like a tour. There is very little to see around the harbor. Some passengers walked up through town to look at one of the two churches. Port of Spain, Trinidad: We took a city tour which included a botanical garden and a steel drum performance. Our guide spoke good English, was very knowledgeable and proud of her city but gave an honest description of the pluses and minuses of the area. The botanical garden was pleasant and easy walking. The steel drum concert was given by six older gentlemen at their steel drum club’s practice facility outdoors under a roof which was very handy when a sudden heavy rainstorm came through. Boca du Valeria, Brazil: After four sea days, we arrived at this small fishing village of perhaps 75 people. There were no shore excursions here because the ship tenders simply dropped passengers at the tiny dock where we were eagerly greeted. Children (who speak almost no English) mobbed the walk off the dock and quickly grabbed your hands to escort you to the right down the path through the jungle as far as you cared to walk until you turned around. There were many boys along the path with pet sloths, parrots, huge bugs and parakeets hoping you would take their photo and give them a dollar. There were adults next to small stalls selling wood carvings and jewelry made of feathers. Apparently the villagers from miles around come to greet the very few ships which stop here. Once we made it clear to our four kids that we wanted to see the village, they led us along the boards and pathway to the one-room school and adjoining one-room church. At that point, we gave them each a few dollars and had a photo taken with them and they immediately disappeared in search of more passengers. Suggestions: All of the kids eagerly accepted the chocolates left on your bed each night (they will melt once you are off the ship and be quite messy). Dollars are good. There was a small stuffed bear in our cabin and I gave it to the smallest child. I think all of the girls would have liked one. The school is very basic and welcomes any school supplies (pencils, etc. from the Dollar Store) as well as money. I had several emergency sewing kits which I gave to an old lady and to a woman who beckoned us to visit her house. This was one of the most interesting stops of the trip. If you go and wonder how they have very few possessions but have a satellite dish and tv, we were told the government provided these some years ago as a way of raising the literacy level and lowering the extremely high birth rate (it worked). Manaus, Brazil: We had a two day stop in this town of 2 million. Day one we took the Highlights of Manaus city tour to the restored Opera House (amazing), the city zoo (sad), and the indigent indian museum (small and skippable). The second day our excursion was Rubber Museum and Indian Community which included a boat trip to a mock-up of a rubber plantation from the late 1800s. The plantation was built for a movie production and now is a very educational tourist attraction. Our guide was excellent and we were able to fully understand the desperate plight of the men who became rubber-harvesting slaves and what they had to do. We also visited an indigenous indian village where we were given a performance of traditional songs and dances in a tribal meeting building. Despite the loin cloths on the men and topless grass-skirted women, the modern haircuts on the men and the somewhat embarrassed postures of the women made it clear they are very much a part of the modern world just a few miles down the river. In the evening, we took the caiman hunting excursion. Everyone is boarded onto two large riverboats which then take you across the river about 45 minutes to an area where smaller 10 person boats are waiting at a dock. The boats go off into the dark lighted only by the moon (a full moon in our case) to cruise through the tops of the trees of the flooded islands while a man in the front shines a flashlight into the foliage hoping to pick up the reflection of the caiman’s eyes. The jungle sounds around you are extraordinary. Most of the boats found no caiman because the full moon made it possible for them to see us and move away before we were close enough. One boat did catch two small caiman and brought them back to the riverboat for everyone to hold for photos. I would do this again just for the experience of floating through the dark and listening to the wildlife sounds. Santarem, Brazil: Although there were good shore excursions from Regent, we joined another couple and booked a private guide, Karim, with Big Tree Adventures. This knowledgeable, friendly and capable guide with a van and driver was worth every penny. We toured leisurely through the fish market, the fruit and vegetable market, stopped for photos of a church, had a beer at a very nice hotel with a great view of the waterfront, and then had a great fish lunch at Restaurant Piracema. Afterward, we boarded a small boat and went across the meeting of the waters (where the clear, dark water of the Rio Tapajos meets the muddy Amazon) into Maica Lake to see sloths, lizards, many birds, giant water lilies and local homes. It was one of the best days of the cruise. Parintins, Brazil: We began booking shore excursions too late to see the city during the day but were lucky to get on the Boi Bumba Folk Show excursion in the late afternoon. Passengers are taken by tender to the dock and walk across the street past the market to an air-conditioned performance venue. Go as early as possible to get the best seat. The town is famous for having the second largest Carnival-type festival in South America. Two clubs compete only for the honor of winning and annually design flamboyant costumes, floats, and dances which are presented during the last weekend of June in an outdoor stadium constructed for that purpose. We were treated to a one-hour performance indoors by one of the clubs. Singers and dancers moved in front of us for 60 full minutes. Their energy was incredible. Don’t miss this one. Devil’s Island, French Guiana: After exiting the Amazon, there is a one day stop with no shore excursions at this small, infamous island, site of the French prison depicted in the movie “Papillion”. The island is a tropical paradise of palms, birds, and monkeys. The buildings are in decay and visitors can walk wherever they like. There is one building now used as a hotel/hostel and serving some food. There are several ways to access the ruins in the center of the island, either by taking the slower but longer outer road or using the quicker path with steps. You can see the solitary confinement cells in a fairly well preserved building, others where only the lower rock walls remain, the childrens’ cemetery where the families of prison employees were buried, and more. There are very few signs. Bridgetown, Barbados: We took the “Beach Break” excursion. Guests are bussed to a long, white beach where there are pairs of lounges sharing a large umbrella to choose from. Bathrooms and changing facilities are upstairs in the beach bar which owns the lounges. The water is a beautiful shade of blue and was calm the day we were there. The water temperature was a little cool but easy to stay in. For $10, a boat would take you out to view large turtles and coral. St. John’s, Antigua: “Historical Island Drive and Beach Break” Along with our very funny local guide, we were bussed around the island hearing about the politics and culture of Antigua. We stopped at two high lookouts with ruins of English forts and then went to Nelson’s Dockyard where sailing ships were repaired and outfitted during the height of the English occupation. We were given a ticket for a rum punch or soft drink in one of the buildings which is now a bar and then taken to a beach. Despite what the Regent description said, there were bathrooms and changing facilities at the beach as well as shaded tables, a few benches and lots of sea grape trees which provided shade as well. San Juan, Puerto Rico: We did the Rainforest Nature Walk. This is a long excursion to El Yunque National Park, the only rainforest in the US National Park system. It’s about 1 ½ hours from the port. There was a stop at the visitor’s center with a movie, a waterfall photo, a pool built by the CCC, and a tower to climb for a view. The nature walk in our tour was very short down some steps, around a picnic shelter and back again and had no “nature” to see. I understand that other tours actually did have a walk on a path so which guide you get makes a difference. The ride back to the ship was during rush hour and San Juan has very clogged streets so it took even longer than the ride to the forest. Our guide had brought along a bags of chips, water and beer which were much appreciated since we had been gone a very long time and dinner had started by the time we returned. Read Less
Sail Date May 2017
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which ... Read More
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which were stress free to Athens.We booked a GTY de-luxe balcony suite but were upgraded to concierge.We were on Dk.8 FWD.It was noticeable that there was quite a lot of vibration at the aft end of the ship which has been reported in other reviews. The suite was spacious with all the amenities you would expect for this grade.All the crew were polite and looked after you with nothing begin to much trouble to them. We had booked 8 tours at the different ports which are included in the price and all were well organised and were very good. Free wi-fi was available,but if you had difficulty logging on there was a computer man on hand who was excellent in solving your wi-fi problems and made sure you were connected. "Now some of the not so good points". SHOWS: All the artists who came on board were very good,however there was 4 production shows with 3 of them just average and the last one begin very good.The singers were typical cruise artists,but the dancers were very good. FOOD: The food in all the restaurants was very good but the disappointment was the desserts which were bland and not to a standard of other competitors. TO SUM UP would we travel wih Regent again,yes we would provided the price was right. Read Less
Sail Date September 2016
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service ... Read More
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service staffs. The Patio Grill at noontime biggest shortcoming is the lack of ice to cool salads with mayo and other non heat resistant dressings and contents sitting out in the open sun without being cooled by ice. The Island Excursions for the most part consisting of riding up one steep hill and down another. SAt. Bart's is over hyped . Also, this can be said of the remaining Isles. The Amazon River stops at the small villages at which the residents live with Sloths, Monkeys and Rats as pets. The opera House at Manaus is not to be missed. Most of the tourist items for sale in the amazon region are prohibited from entry into the US. Also, the Piranha fishing and Boi Bumba trips are lots of fun. The on board entertain consists of a resident song and dance troupe (Jean Ryan) from Miami and various comedy acts billed as "Direct from Las Vegas". The Pool Bar on Deck 10 has impecable service and a never ending selection of drinks. The pre-cruise hotel stay at the Hyatt Regency Coral Gables had the most comfortable bed I ever slept on and the Breakfast Buffet silky scrambled eggs were the best I ever have tasted. Read Less
Sail Date November 2015
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent ... Read More
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent Seven Seas included an upgrade to Premium Economy on the long 11 hour flight. Two nights in SF gave us the opportunity to visit Alcatraz. Because it's hugely popular, we would recommend that any readers here who are contemplating a visit should book as we did online, a good month or so before you travel. We managed a fairly early ferry across to the island, and the excellent organisation there meant that we were really not aware of crowding most of the time. Worth every dime! The following afternoon we boarded Seven Seas Navigator for our journey up to Alaska. We had cruised last year on SS Mariner in the Med, and had appreciated the smaller numbers -- 700 --- on board. Navigator is even smaller, taking just 450 passengers. Its size, and the fact that ours was the very first Alaskan cruise this year, were deciding factors in what proved a really memorable holiday. We were the only cruise ship in all the ports visited; it must be horrendous when these tiny places are overwhelmed by several large ships arriving at once. May is one of the drier months in an extremely wet part of the world, and we were incredibly lucky to experience only half a day's rain (and that was at sea!). Indeed, when we reached Ketchikan, towards the end of our cruise, the temperature was pushing 20 degrees. We did experience a day of very windy, rough weather as we headed towards our first port of call, Astoria in Oregon State, the worst we have come across on any cruise ---- many passengers wisely stayed put in their cabins. Included excursions gave us some interesting things to do off the ship---- our favourite was probably the whale-watching trip near Juneau (we spotted Orcas and Hump-backs, sea lions and harbour seals) Perhaps because of its size, we found Navigator to be a very friendly ship, with staff remembering drink choices etc., and we found making friends with fellow passengers easy. The inclusive nature of Regent cruises means all drinks are available at any time ---the problem is trying to say 'No'! Our very competent Cruise Director (as last year too) was Lorraine Weimerskirch, and her boundless enthusiasm ensured a successful cruise. Food and service were superb, and although Navigator has one speciality steakhouse restaurant we would have been happy to eat in the MDR (Compass Rose) every night. Our only criticism of the cruise is that Navigator does look rather 'tired', with outdated, somewhat gloomy décor. The Prime 7 Steakhouse, is crammed into a rather narrow space alongside the main Buffet restaurant, and would perhaps benefit from being moved to the more central location currently occupied by the casino machines. But this ship IS currently awaiting a re-fit, so fingers crossed...... We finished the cruise in Vancouver, and would like to commend the excellent Four Seasons hotel, where we stayed two nights. The hop-on, hop-off buses there were, however, a total disaster. Do read the Tripadvisor reports before wasting your money! A fabulous cruise, then, and although Alaska is a place we enjoyed but wouldn't rush back to, we are certainly looking forward to another cruise with Regent! Read Less
Sail Date May 2015
My sister and I cruised on the January 7-17, 2015 Regent Navigator out of Miami. We booked the least expensive run of the ship fare and were hoping for an upgrade due to her Gold Level (75+ nights) and my Silver Level (25+ nights) status ... Read More
My sister and I cruised on the January 7-17, 2015 Regent Navigator out of Miami. We booked the least expensive run of the ship fare and were hoping for an upgrade due to her Gold Level (75+ nights) and my Silver Level (25+ nights) status on Regent. We got what we paid for and the cabin was on deck 5 near the compass Rose restaurant with a large window. We wouldn’t have been able to use the balcony as it turned out except for one day in a port that was not on the original itinerary due to rough seas. The cabin was excellent in every way and the service outstanding. We sailed out of Miami and flew into Miami International Airport, an enormous facility. My sister flew from California and I from New York. Regent made out flight arrangements (included in the price of the cruise). The arrangements were horrible. Next time on a cruise leaving from a domestic port in the US, we will make our own flight arrangements and then take advantage of the many hotels in the area that offer reasonably priced pre-cruise hotel packages with transportation from the airport to the hotel and then to the port. Last year we cruised on the Mariner out of Venice and we upgraded to Business Class and the arrangements were not an issue because we spent five days in Florence before the cruise. The Captain adjusted the itinerary because we could not use tenders due to choppy seas for the ports for Turks and Caicos, so we were diverted to Frederiksted in St. Croix instead. The place to see was a long and expensive taxi ride into Christiansted. Regent left us there with the suggestion that we take taxis on our own without any guidance as to taxi fares, etc. and no reimbursement for the all-inclusive tours, etc. offered. Although we booked the least expensive cabin, this is still a very expensive cruise. There was absolutely nothing to do in the run-down US owned island. Also, St. Bart’s was a lovely exclusive island, however we arrived on a Sunday when all the shops were closed. That was a disappointment too. The food was first class, and the open bars with piano music wonderful. The shows all began at 9:30 PM and we missed them all. My suggestion to Regent would be to simulcast the shows on the cabin TVs for those of us who like to dine late or go to bed because we had an early morning tour planned for the next day. I hope that Regent will consider doing this in the future. My sister came down with an upper respiratory infection and spent three days in bed. She received excellent care from the ship’s doctor Kathia Pinzon who was kind, caring and knowledgeable. For those of us e addicted to the Internet, it was down more than it functioned. Internet service is available throughout the ship and with my sister’s Gold status it was free for our cabin. I was also able to call home every day, which was a great benefit too. The "Enrichment" lecture was about the US Civil War and had nothing to do with our cruise and was not of interest to the travelers from other countries aboard the ship. My sister, a college professor, found that the lecturer was bring and we gave up after the first half-hour. We will absolutely sail with Regent again sometime next year.   Read Less
Sail Date January 2015
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship ... Read More
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship itself.... Negatives: "Navigator" seems old and tired. There is a positively ALARMING prolonged vibration at times when underway...and we were on the top passenger deck, Deck 11. I saw this mentioned before we sailed in other reviews, so obviously Regent knows about it. But, clearly, they have done nothing to correct it. Nor do they mention or explain it onboard. It's like the proverbial "elephant in the room." The stabilizers, which I believe I read were retrofitted to this ship, do not do much to dampen roll. Additionally, the ship's short length accentuated pitch (forward-to-back motion.) Both combine to provide a much less stable cruise than "Voyager." The rugs and upholstery throughout the ship are stained and often worn-looking. The furniture and paneling are dinged, banged-up and scratched. The first water run into our bathtub was always rusty, (though it did clear quickly.) Here's a BIG one for us. Most of the deck where the Connoisseur Club smoking lounge is positively stank of cigarette smoke. Just walking from the front elevators to the Seven Seas Lounge, where most tours met, resulted in my hair and clothing stinking of smoke for several hours. Phew eee! The 3 elevators, both fore and aft, are arranged in a semi-circle, not in a straight line like "Voyager." I assume this is because "Navigator" is so much smaller. The problem with this is that they wait a very short time after coming to the summons of the button. You have to stand in front of the middle one and sprint to catch whichever of the side ones comes. (We joked that they had a sensor to tell them where you were standing, so the could offer you the one furthest away!) I rolled my husband around on a wheelchair we rented, and we missed A LOT of elevators because it was so difficult, on the padded carpets, to get him to the open one on time. We saw people on foot get left behind, too. We could see when we were ashore that only the very large, high-priced suites had the very comfortable "rattan" lounge chairs and tables on their balconies that we enjoyed in our Penthouse Suite on "Voyager." Our Penthouse on "Navigator" had metal chairs with plastic mesh fabric. Not as comfortable, at all. Positives: Can't think of any for the "physical plant." We should have had our first cruise on "Navigator," not on "Voyager!" Food & Beverages..... Negatives: Service was very slow and spotty, especially at La Veranda and the Pool Grill. It seemed as if the wait staff was more concerned with their own agenda that with the passengers' comfort or needs. At the Pool Grill, we heard a staffer, whose back was turned to the buffet as he worked on equipment behind the buffet, tell a man starting to dish up his breakfast from the that "The Breakfast Buffet here is closed. Go inside to La Veranda." I informed him that the food was still sitting RIGHT THERE, and that I was going to dish up breakfast! He did not object. For heaven's sake!! Repeatedly, main course dishes were not cleared to make room for our dessert. Indeed, wait staff would be busy setting up for the evening dinner service at La Veranda, when it becomes Setti Mari, rather than attending to the guests they had at present. When asked, they did clean the plate, but not the salad plate, rolls, etc. Often, we weren't offered beverages until we asked for them. Service could also be very slow in Prime & and Compass Rose. We spent almost 2 hours getting dinner at Compass Rose, and actually left without dessert because we had sat so long, with out empty entreé dishes before us We didn't want to wind up spending close to 3 hours for the complete dinner. THAT goes from "leisurely" to "too slow!" The beef onboard, whether at Compass Rose or at Prime 7 (which features "USDA Prime beef," they say) was tough AND virtually tasteless, except for the Filet Mignon, which was tender and tasteless! We noticed this on "Voyager," too, and chalked it up to European beef. We had anticipated a good, American steakhouse steak, at least at Prime 7. At these prices, why doesn't Prime 7 have dry-aged prime beef?! They promote it a so special, but it's not special at all. The pasta salads at the Pool Grill were often dried-out, with hard, chewy pasta. Undercooked? Left out too long? Can't say. The first "house" red wines offered were always sharp, rough and acidic. The Sommelier always brought a softer, mellower red when asked, however. Every "Rum Punch" I ordered (when in the Tropics...!) was prepared differently...light and dark rum/only light rum, different amounts of juice and Grenadine, different garnishes, some handled and some dispensed with tongs, etc. Positives: Except for the tough, tasteless beef, the food was very, very good. It was cooked to perfection, and very tasty. (BTW, steaks were always cooked perfectly, as ordered, too.) The pastry chefs are wonderful! Everything they made was delicious! (Too delicious!) Plates and utensils were always clean, with new utensils for each course. Wine glasses in Compass Rose were polished and sparkling. Butler Service: As with "Voyager," our Butler, Abhi, was WONDERFUL. He seemed to truly CARE about our experience. Once, I was in line to talk to Destination Services about a Tour the next day. He had simply seen me walking there with my Tour Tickets as he took a wheelchair passenger upstairs. He came straight back down and asked me what I needed, telling me to go relax while HE took care of it for me. Abhi kept our Suite positively perfect, keeping the refrigerator and fruit dish stocked and bringing us the single-malt Scotch we wanted. He served us dinner, from the Compass Rose menu, on the nights we couldn't face the spotty service at Compass Rose, and breakfast on the mornings we had early tours. He even got me some special almond cookies from the Setti Mari menu! Our butler on "Voyager," Samir, was similarly attentive. I really think the Butlers have their OWN code of conduct, setting for themselves the highest standards of care and concern for their clients. They are a true asset to Regent! Personnel in general: Our personnel problems were mostly related to my husband's need for a wheelchair for long walks. In anticipation, we actually rented a wheelchair, rather than ask Regent personnel to provide one, as we had on "Voyager." There were many, MANY wheelchair-using or elderly passengers on this ship. (One woman was 94!) We imagine that they all shared our problems: It often seemed to us as if this was an "Outward Bound" cruise. The Tours were so strenuous and unaccessible! Indeed, walks to the "tours" were often up to a mile, UPHILL, even if the tour itself was not strenuous. However, unlike some lines, Regent provided no pier-shuttles...you had to walk from the ship or miss out! The "Enrichment" lectures were a wonderful asset tour trip...even though Regent did not provide a way for my husband to appreciate any of the cultures he mentioned. DON'T THEY KNOW THE DEMOGRAPHICS OF THE MAJORITY OF THEIR PASSENGERS?? The people who booked this cruise, by and large, older and sometimes handicapped in some way. But the ADA simply does not apply with this ship! The Destination Services Manager was oppositional and uncaring. Because of her, we cancelled tours we had been looking forward to. She insisted they were "too long a walk," or "too strenuous" for my husband, even with me pushing his chair. In retrospect, she was often wrong about this, since it was eminently possible to wheel him to a tour and keep the wheelchair there for our return. (He can walk, climb steps, etc., but doesn't much stamina.) BTW, I had to push, because no one from Regent was available to do so!! This was not the case on "Voyager." They wheeled him to faraway busses, etc. The Security Staff at the gangway were uncordial and grudging in their assistance to me. My husband could walk down the gangway just fine, but I (I'm 69) could not get his wheelchair down myself. I usually had to ask someone to bring it to the pier for me. Then, no one EVER offered to help me wheel him. Luckily, on Roatan (The place with the mile+ uphill walk,) a Port Security officer carried us on his golf cart to and from the ship. Even I could not have negotiated that grueling walk! I assume it is so long because Royal Caribbean, who built the Port facility, wants passengers exposed to the many, many shops enroute to the busses. hence, they offer no transportation that would by-pass those shops. I can only speculate that Regent gets a cheaper docking fee by also forcing us to endure that long walk, rather that providing us with transport to the busses.   Read Less
Sail Date November 2014
Our first Regent cruise was on "Voyager" in June 2014. We enjoyed it so much that we booked this one from Miami to Cozumel, Roatan and Belize. At first, we were disappointed with "Navigator." The warm, empathetic ... Read More
Our first Regent cruise was on "Voyager" in June 2014. We enjoyed it so much that we booked this one from Miami to Cozumel, Roatan and Belize. At first, we were disappointed with "Navigator." The warm, empathetic personal care we got on "Voyager" seemed to be lacking. Staff seemed very task-oriented, and not very personal-service-oriented. I mentioned this to the gentleman in charge of this area, and changes were immediately apparent. Staff priorities changed dramatically. We even overheard other diners mentioning it at breakfast. One man said to his wife, "Gosh. They cleared my empty dish right away!" Kudos to Regent and to this manager for being receptive to passenger comments and wishes! "Navigator" is a pleasant, compact ship that fits into many smaller ports. There are fresh flowers everywhere, and lovely places to dine. It IS plagued with an alarming vibration while underway. This is something Regent should address, even if it means taking the ship out of service for a while. There is also a strong, very objectionable smell of cigarette smoke throughout much of the midship area on Deck 6. Surely, better ventilation of the Club Connoisseur, which is the smoking area, is possible. I must say that Regent apparently has not looked carefully at the demographics of their passengers. A great many of our fellow passengers were elderly (one woman was 94) and many were using canes or wheelchairs. However, most of the shore tours planned by Regent required a very great deal of walking just to get to the tour. Unlike, say, the Carnival ships we saw at some ports, Regent does not provide a shuttle to the pier entrance, or to the tour itself. This caused us to have to cancel one planned tour and take another, and to entirely skip touring at another port. At Roaten, we would have missed the tour, which required an uphill walk of over a mile. Luckily for us, a Port Security officer took pity on us, both before and after the tour, and drove us in his golf cart. Read Less
Sail Date November 2014
This was our 2nd regent cruise and our first on navigator. Love that everything is paid for so you're not signing checks all the time. The small size of the ship made getting around without elevators easy. Self service laundry was ... Read More
This was our 2nd regent cruise and our first on navigator. Love that everything is paid for so you're not signing checks all the time. The small size of the ship made getting around without elevators easy. Self service laundry was great as we had been on a land trip for 7 days so didn't have to bring lots of extras. Staff generally very helpful but not as "over the top" as our 2007 cruise. Food quality was very good but there were a few not so good food events. The included wines are clearly a level below 2007. We requested one wine at Sette Mari, and it didn't come until we were through our dinner and had to ask twice. Then they brought us the wrong wine, a chianti we can get for $3.99 in New Hampshire. I do expect at least $10 wines on a luxury line. When we finally found a wine we liked, Edna Valley Chardonnay, they we're put of it. The lamb chops were tough in both Prime and Sette Mari. The roast leg of lamb was fabulous so something's up with the lamb vendor! At la veranda for breakfast, we didn't realize you could request pancakes, French toast and eggs Benedict from your waiter, so we just ate the buffet and omelet stations eggs. The waitstaff should tell customers this. Compass rose had a great sit down breakfast but it is slower. When you have an exclusion, la veranda is great. There is also a coffee bar where they make cappuccino, etc. and it was excellent with a friendly barista. The room is very roomy. The tub is unnecessary for us but some people like it. It does provide a place to hang laundry if you hand wash underwear. Mattress needs replacing but I think that will happen at dry dock. My husband (220 pounds) kept sinking. I did fine but we had to switch sides of bed. Balcony was adequate but we found we rarely used it. We were up on deck. This is one itinerary where an ocean view would have been fine. Entertainment was much better than we expected on the small ship. Jamie and his wife we're excellent hosts as cruise directors. Skip the captains meet and greet and the party for past time cruisers had nothing special in way of food or drink so unless you want to meet other past cruisers, skip it. They should have at least had a raffle for another dinner at prime 7 or a tshirt! Weather in alaska is very iffy so be prepared. The trip to Hubbard glacier was spectacular as we had a clear day. The trip out of Seward not so good as it was cloudy and rainy. Poured in Ketchikan. White river railroad in Skagway was still fun even with clouds and Rain but my guess is it's great on a nice day. The sea otter tour is excellent as is the boat trip into tracy arm - pay extra, it's worth it. If you don't do a land visit, definitely pay for a flight and land on a glacier. While the food was good, it did get boring after a week. They should change the menu a little more. I wouldn't want a cruise longer than 7 days without more food options. All in all, a good cruise but maybe not worth the premium price . I might do Celebrity in a suite and pay for the specialty restaurants and the wine I want and still end up several thousands ahead of the game. Read Less
Sail Date June 2014
I sailed back to back Eastern and Western. I am a widow and senior citizen travelling alone. I was hoping to meet people. The Asst. Cruise Director Mark formed a group called Social Travellers. We met at 6:45 for cocktails, (6-8) people ... Read More
I sailed back to back Eastern and Western. I am a widow and senior citizen travelling alone. I was hoping to meet people. The Asst. Cruise Director Mark formed a group called Social Travellers. We met at 6:45 for cocktails, (6-8) people came, different each time. Then we all went in to dinner together with Mark and he had 2 of the entertainers dine with us. It made me feel so welcome and comfortable. Because it is a small ship, the ambiance was wonderful, people were very friendly. The food was excellent 90% of the time. The all inclusive feature made it so much more relaxing, not having to pay, and sign and tip. The entertainment really pleasantly surprised me considering the size of the ship. The main negative was the inacessibility of the pool, no steps only a ladder which my shoulders couldn't handle.The Spa prices were outrageous. They would sell more if their prices were more reasonable. All in all it was a wonderful warm winter interlude. I would go on Regent again if I find an itinerary I like. Read Less
Sail Date February 2014
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The ... Read More
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The good news is that the ship is fine (and there are only 500 other people), the service and food is excellent (but four or five stars, not seven) and the scenery is superb. The butler and maid that came with our suite were both delightful but I wouldn't pay the premium. The bad news is the hassle of dealing with Regent. They just don't get it when it comes to customer service. To start with, as first timers, we took their brochure literally - ie that all shore excursions are included. No they aren't. Many or most of them are chargeable and at a significant premium to what you would actually pay locally. Sorting out excursions took at least five phone calls and as many emails - largely because their web site isn't up to making changes. Booking dinner in the premium restaurant (only once allowed per voyage) for a birthday was another struggle; again their website didn't work on the day that bookings opened and by the following day the restaurant was full on the evening of the birthday we wanted to celebrate so more phone calls and emails. Arriving at Vancouver airport we weren't on the list for hotel transfers nor did they believe we had paid for them. We insisted they check; they insisted we produce paperwork as proof. Eventually they accepted their error. Not a good start. Then towards the end of the week we discovered that they didn't have us booked on the correct shore excursions (despite a printed confirmation) and these were now full. Finally they booked us on the wrong departure schedule despite confirming it in advance. None of these in isolation would have been a problem but in every case the initial response was "no" rather than "how can we fix this for you". It seemed to be a pervasive attitude that it was my problem to live with, not theirs to fix. Maybe it is the cruise industry or maybe we had unreasonable expectations but we won't travel with Regent again until and unless they sort this out. Read Less
Sail Date June 2011
This was our 4th Regent cruise and it was as we expected. The food choices were excellent and the food quite good although we detected a slight reduction in the availability of higher price food items; no doubt a result of higher food ... Read More
This was our 4th Regent cruise and it was as we expected. The food choices were excellent and the food quite good although we detected a slight reduction in the availability of higher price food items; no doubt a result of higher food costs, generally. The liquor selections are top shelf and the house wines were very well selected. The wine stewards could be a bit on the snotty side, however. Staff is friendly and most are more than capable with a few clearly in the "training" stage. Our housekeeper, Janice, was a delight and remembered out names every time we saw her. The rooms are always spacious; yes, there were some creaks but the interiors are mostly wood and the creaks were certainly not constant, nor annoying. (We creak, too!) Our cruise had a good mix from multi-generational families with children to young couples to middle-aged to older folks. The library is well-stocked and the casino is active (when open). Regent offers a very broad range of tours, most of them free. We especially recommend the White Pass railroad tour and any tour to view the wildlife. We will continue to use Regent whenever we cruise. Read Less
Sail Date June 2011
We had booked the cruise with a travel agency in Dallas. I had requested everything to be first class big handicap friendly suite for my parents, handicap friendly limos to and from the airport, etc. My Dad was recently diagnosed with ... Read More
We had booked the cruise with a travel agency in Dallas. I had requested everything to be first class big handicap friendly suite for my parents, handicap friendly limos to and from the airport, etc. My Dad was recently diagnosed with Leukemia as well, so we wanted this to be a special cruise for the three of us and our caregiver. We had traveled on Carnival, Celebrity and Princess before. Carnival was a nightmarish cattle call of humanity...Celebrity was middle of the road with very unfriendly staff and Princess was great but crowded, so we were attracted to the fact that this ship only had 490 passengers and over 800 staffers. After we booked the rooms (I was disappointed that no handicap rooms were available...more about that later), I researched the Navigator online. Apparently it started out as a Russian research ship, then was converted to cruise ship, refurbished in 2006-2008 and the company was subsequently sold from Radisson to Regent. The only negative thing I could find was a lot of discussion online about the famous Navigator rattling sound so I brought as portable fan with me just in case. After 8 days on the Navigator, let me just say that even with my room (531) right next to the dining room, THERE WAS NO RATTLING SOUND to speak of in my suite. I did hear some rattling upstairs prior to some of the shows but that was it. My parents are almost 80 years old and spoke with many of their friends who had traveled on both Regent and Crystal and most found that Regent was far superior in service and food. The average age on Regent was also in the 50-60 range, while everyone told us that Crystal's age was about 80. All drinks are inclusive (Cokes AND spirits) with Regent, so that was a plus as well. We didn't book it until about 90 days before so we ended up paying about $3000/person. The airfare was booked using Advantage miles so we saved about $500/person there. American Airlines was wonderful to work with regarding my father's use of a wheelchair. They called me prior to our departure from Dallas. Someone from A/A was always there for us to help lift my Dad into his seat, whether in Dallas upon Boarding or Fort Lauderdale upon arrival and going back as well. KUDOS TO AMERICAN AIRLINES!!! The limo to the airport in Dallas was great (memo to wheelchair users...better to get a handicap bus next time with a wheelchair lift) but the real nightmare was in Fort Lauderdale. Our travel agent's first screw up was booking a trailer/van to pick us up!!! There was no way my Dad could be lifted into that contraption so I had to call her and she snapped to it and got us a limo (for $210...the going rate for the 3 minute trip to the cruise ships). We didn't get to the docks until about 2:00 (after waiting 45 minutes for the new limo to show up) but once we got there I felt like royalty after being greeted by the Regent staff. They were everywhere!!! "May I help you..." "Yes sir..." "Let me get that for you..." Now I know we are paying for the service BUT IT SURE FELT GOOD!!!! We were greeted with champagne and they even rolled my Dad all the way to his room where we found the next nightmare....The travel agent had requested that a ramp be placed in the room so that the bathroom floor was flush with the suite AND IT WAS NOT THERE....HELP!!!! Well we called the Regent staff (Martha was especially helpful) AND THEY BUILT A RAMP FOR US IN ABOUT 30 MINUTES!!!!! AMAZING SERVICE!!!! I went to my suite and was very pleased with the size of the room. It was especially spacious for me since I was all by myself in the room. Huge walk in closet with safe and wood hangers. Beautiful marble shower and separate tub. Big flat screen TV. Separate sitting area. At first I was disappointed that I had one of the few rooms with no balcony but honestly since I only slept, dressed, showered and ate breakfast in my room during the cruise, I really didn't miss it that much when all was said and done. We changed for dinner and ate in the Compass Room. I loved the fact that there was no assigned seating (like being in the 3rd grade on most ships) and we could dine at whatever time we chose, within reason for dinner and breakfast. Also 24 hour room service, which their caregiver used at 1:00 a.m. to order a sandwich, which got there hot in about ten minutes!!! I ate breakfast almost everyday in my room after that and it got there right on time, was hot and delicious EVERY SINGLE TIME!!!!!! After dinner they went to the show and I went to the casino. I love poker and craps and was disappointed that they had taken out the poker table, but was quickly assured by Helene, the casino staff manager that the craps table action would more than make up for it. AND SHE WAS RIGHT!!!! I spent most of the next 6 nights at the craps table either right after dinner or after the show for the evening and met some great folks there (Chet, Danny, Kirby, Richard) and the casino staff was fantastic!!!!! KUDOS TO HELENE!!!!! Quite by accident we met the couple in 529, which was the room in between our two rooms and we spent the rest of the cruise with them (Holly and Joe) and their friends (Chris and Jamie). I won't say more, except we have met new friends for life and are still communicating with them and we have Regent to thank for bringing us all together (the first thing or the second thing?...what thing?...OOOOOUUUUUUU!!!!!) We ate dinner one night in Portofino's and was disappointed by the food...EAT AT COMPASS!!! The shows that I saw were mediocre at best. The Buddy Holly impersonator was about as good as a bad Karaoke singer and the Vegas Rat Pack review was just awful (how can you do Elvis with no sideburns or sunglasses? how can you do Dean Martin without a drink in your hand??). My parents and their caregiver loved the Motown show and everyone talked about how our caregiver was dancing on her feet throughout the whole show (I guess she was easy to spot, what being the only African-American woman on the ship!). There was always room at the pool...I never had to wait for anything...It was just wonderful!!!!! One very bad incident. Our caregiver had a seizure in Puerto Rico (she had a history of heart problems) and had to be hospitalized and we later flew her home to Dallas...(NOTE...ALWAYS BUY TRIP CANCELLATION INSURANCE,,,IT PAID FOR HER ENTIRE HOSPITAL STAY, THE FLIGHT HOME AND ALL ARRANGEMENTS,,,WHEW!!!!). The quality of food was excellent, especially the soups which were indescribably delicious!!! The level of service was amazing, especially since ALL TIPPING WAS INCLUDED!!!! I had a massage, which was awesome and my Mom had two complete makeover days (all free since when we boarded we all had any where from $300 to $600 ship credits given to us to spend on massages, cigars, Regent wear, etc.) Look...if you want a non stop party cruise with lots of screaming and yelling and drunk idiots, THIS IS NOT FOR YOU...But if you want class, fine dining, great company, quiet and efficient service, then by all means...BON VOYAGE!!!! I AM DEFINITELY CRUISING AGAIN WITH REGENT!!!!!!!!!!!!!!!!!! Read Less
Sail Date January 2009
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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