19 Regent Seven Seas Navigator Cruise Reviews for Luxury Cruises to Caribbean - Western

First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost ... Read More
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost $12,000 for this 10-day cruise and frankly, that was too much money for what we got in return. First of all, the Navigator was shabby and threadbare in many areas. The carpet in front of the elevators was stained and old - especially on the pool deck. It was not a good first impression. Of course, vibration in the stern of the Navigator was expected. However, it makes no sense in holding any type of activity in the Stars Lounge because vibration noise is so pronounced. One day, they had a jewelry presentation in the Stars Lounge and the speaker didn't have a microphone. We all had to sit in the front row so we could hear the presentation. We used to enjoy eating on the pool deck and never had a problem ordering food or drinks. This cruise, the service was less than stellar on the pool deck. Food took forever to arrive and one day, I ordered iced tea FIVE times before a glass arrived. From that day forward, I ordered 2-3 iced teas at a time just to be sure I had a refill. We also had a problem with the start time and length of evening meals. When we first cruised with Regent, I seem to remember the Compass Rose (main dining room) opening at 5:30 - it now opens at 6:30. In fact, all restaurants open at 6:30. We don't like to eat that late. It took a minimum of two hours for every evening meal. Two hours sitting and waiting course by course gets tiresome every single evening. There should be a evening buffet. I would like to see La Veranda converted BACK to an evening buffet. Regent's entertainment is mediocre. On all of our Regent cruises, there's been a Broadway show and Cirque de SHIPNAME. Honestly, Regent needs to freshen up entertainment. And 9:30pm is too late for the evening show when we start the day at 8:00am with shore excursions. Why does the show have to start so late at night? Finally, we feel we should be compensated for a missed day in port. Costa Maya was cancelled because the water was too rough to dock. Although Regent can't be held responsible for bad weather, it was supposed to be a day in port and we had a "free" shore excursion booked. We pay top dollar to cruise with Regent because shore excursions are included in the price and I feel Regent owes us an extra shore excursion. No, we did not enjoy the extra day at sea. We booked this cruise because of the number of days in port and opportunities for shore excursions. Speaking of excursions, we paid extra for the "Turtles, Stingrays Land & Sea" Regent Choice excursion. We were severely limited in our freedom to roam the turtle farm because we only had a green wristband. I would expect a higher quality tour from Regent. The description also promised a tour of the rum factory which was closed. Our tour guide explained the rum factory closes when there is only one ship in port. Some other stop should have been substituted in this tour - perhaps a stop at the famous Seven Mile Beach? As a result, we cancelled our next cruise with Regent (Alaska was already booked in 2016). We have re-booked Alaska with another cruise line. Read Less
Sail Date March 2015
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation ... Read More
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation Specialist/Luxury Cruise Connections To sum up this cruise: Date of Cruise 3/7/15 to 3/18/15 Was it worth the money- NO Would I recommend this cruise – NO Food – 3 out of 5 Service 4 out of 5 Accommodations (Stateroom) 5 out of 5 Shore Excursions - 2 out of 5 Service before the cruise – 5 out of 5 Service after the cruise 1 out of 5 Booking agent before final Payment – excellent, after final payment Poor, after the cruise “No Return Calls” This was to be our over the top 25 anniversary cruise for us and our best friends. We had been on several cruises before but wanted something really special. Over all I would give this cruise an average rating and not worth the high end cost. I have been on several cruises, but never an all-inclusive high end cruise. I would never take this cruise again. I’ll break it down so you can determine what is valuable to you and if you are willing to pay for few extras you get. With the Regent Cruises, they arrange your travel and purchase your airline tickets, hotel accommodation, connections from the airport, hotel and the ship. This stage went very well except for one leg, which I will explain later. When we arrived at the airport, there was a representative to meet us at baggage claim. He took our luggage to a staging area where we waited for a couple of other passengers. The airline had lost my wheel chair, so they sent the other passengers to the hotel and sent a special car for my wife and me. The hotel was very nice, a high end hotel, the rooms were very nice and overlooked the Miami harbor. Breakfast was provided in a private meeting room. The room was very crowded and they finally had to set up additional tables. The breakfast was poor at best, powdered eggs and some kind of bacon with some little pastries and some fruit. Not the best start. After breakfast we loaded onto buses for the trip to the boat. This was all handled in a very orderly manner. The luggage was loaded onto the buses and we didn’t see them again until we got to our stateroom. However on the return trip from the ship to the airport, this was a nightmare. We left the ship and loaded onto buses in a very quick and orderly method. Much better than any cruise I have ever been on before. When we arrived at the airport, the bus pulled into the back of the airport, an area of the airport I have never seen and looked like a place we shouldn’t be. There were no agents or porters, in fact, there were no other people in sight. The bus drivers ask us to stay on the bus while he unloaded the luggage, I know why he wanted to get out of there before we knew what was happening. There were no airport personnel, porters or luggage carts available. There was an airport entrance about 100 yards away which took us into the baggage claim area. Check in was up stairs, so we were left with our luggage, no help and a long way to drag it. The staterooms were very nice, very large with a walk-in closet, a large bathroom with both a shower and bath tub. The Cabin Steward great, she kept the room very neat and clean. Turning down the beds at night and making the beds each morning. She was un-noticeable unless you called on her. She was very responsive to every request. The king size bed was one of the best beds I have ever slept on. The refrigerator was stocked with beer, water and sodas and was restocked every day. Bottles of wine would be delivered via room service any time of day. Room service was quick and very good, even the morning breakfast would arrive within 10 to 15 minutes. Food…..The sales pitch was it was like eating in a 5 star restaurant every night. I don’t think so; the food was good but not a 5 star standard by any means. I would give it may-be a 3 to 3.5 stars. I had better food on Carnival Cruise lines. They also have a specialty Restaurant, Prime 7 Steak House, which was supposed to be over the top. You had to make reservation at no additional cost. We arrive and were seated by the kitchen in a small and very crowded dining room. There were 4 of us and we had Prime Rib, 2-Ribeye Steaks and surf and turf. I don’t think any of us ate it all and not because there was to much food. The steaks and prime rib were tough, the lobster was overcooked and it was just not enjoyable. You did have a 5 course meal every night and they spent a lot of time replacing silverware and dishes, like a 5 star restaurant. Dinner was not a quick affair; it usually took from 2 to 2.5 hours to eat each night. Service was not quick and if you asked for something different, you would have to ask several times. I must say that the wine flowed freely, there was always someone there to re-fill the glass or top them off. The wine as well as all the liquor was top shelf. Breakfast of sausage and eggs consisted of 2 eggs, two small sausages links and 2 small round (about quarter size) home fries. Lunches around the pool were standard fare, Hot dogs, Hamburgers and sandwiches which were very good. They also had a buffet each day with a different theme. Which was OK, they had a Mexican Theme one day that was bad, if they hadn’t told us, I don’t think I would have known it was Mexican. Most of the excursions were included with just a few that had an extra charge, but there were plenty of free ones to choose from. But they did not live up to billing either. At our first port, we didn’t even stop because the sea was to rough and we couldn’t get into the dock. So they just slowed down and took their time to get to the next port. Most of the excursions are lousy, poorly planned and you no longer even get the rest stop with snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Spa: Way Way overpriced All of the shows start at 9:30 so we didn’t make it to any of them. By the time we finished dinner most of the time the show had already started. They did have tea and game each day which was very entertaining and fun. They would play bingo and trivia games where you could win tickets for prizes from the gift shop. The tea was served with different type’s appetizers and small desserts which were very good. My next cruise will NOT be with Regents Seven Seas. Read Less
Sail Date March 2015
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami ... Read More
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami (which, by the way, was mighty fine). We eschewed the Regent air and hotel offerings as they were insufficiently attractive which was surprising considering the self-proclaimed luxury appellation. Embarkation was smooth and easy. Greeted onboard by staff proffering scant half-flutes of sparkling wine (? really, half a flute?!) followed by lunch on the pool deck which was a poor choice but what did we know? Then to our master suite which we adored and would not consider cruising in lesser accommodations, space matters. Very comfortable digs although veranda seating not optimal. Butler and stewards marvelous. Ship condition ... not great. Stained carpets everywhere, clunky furniture, crowded pool deck, insufficient deck chairs in shaded areas, no toilet near Prime 7, Sette Marie (sp?). Afternoon tea crowded and uncomfortable and accompanied by electric guitar music, geez. Tea bags, not pots of tea. Tawdry famous painting reproductions in the main dining room (Compass Rose) where service was stiff, formal and uncomfortable. Food: eh. But the ice cream bar on the pool deck is fabulous. Included wines ranged from fine to awful. Entertainment: have no clue, tried to avoid. Service: in our suite, service was great. Elsewhere it was hit and miss. We loved cruising and being at sea. That, at least, turned out just fine. Our cruise aboard Regent Navigator, eh. We have three more cruises booked aboard Seabourn and Silversea (Amazon, Panama Canal, Norwegian fjords). As for luxury -- not so much. Disappointing in that regard, not much luxury apparent. We're off to try other lines to see if luxury really is available. Read Less
Sail Date January 2015
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought ... Read More
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought the same. I will try to be as fair and objective as possible, considering the circumstances. First note that my husband and I met and married while working for a vacation club resort 23 years ago. He was on the Food and Beverage team and I was at (the equivalent of) Reception. Today we are still in the food and hospitality business and therefore have insight and understanding of the jobs performed onboard. That said... I'll begin with the Positive: The cabins and closet. Fortunately we were in an area of the ship that did not vibrate. While the cabins are similar to those on Seabourn and Silversea, we preferred the layout on the Navigator. The beds. Not only were they super comfortable with memory foam, they were also a bit higher than on other cruises making luggage storage easier. The desserts. The pastry chef is a real professional. Hopefully he will be recruited by one of our preferred cruise lines. The bread. The bread is some of the best we've experienced at sea. It even rivals the breadsticks on Seabourn. Prime 7. We live in a country where aging beef is forbidden due to food and safety regulations. We very much enjoyed the prime rib and wished that we could have dined there more frequently. Honorable mentions also go to the comfort of the pool lounges and the talent of the male vocalist as well as the acrobatics couple. Now for the Negative: The First Impression terrible. To be fair, it would probably have been much better had we not been on the last bus from the hotel. Lunch was total chas to the point that we never returned to the Verandah during the rest of our cruise. Once in our cabins, one of our suitcases never showed up. After 4:00pm and a lack of concern from the ladies at Reception, I walked the halls. I found my baggage parked outside of cabin 841. We were in 1023! Our first excursion was also a mishap. We boarded a bus in Costa Maya - direction Vivero Beach Club (in the middle of nowhere) to be informed that due to high winds, the excursion will be very uncomfortable "didn't the tell you at the pier?" No. We spent 2 hours as a captive audience being sand blown and solicited by vendors. The 45 minute ride back was shared with passengers from an NCL ship. Did I mention it was open bar? Not a luxury experience. Now for the real deal breaker: Halfway through our trip and a few hours after eating a suspicious piece of marinated meat on a salad, my husband became ill. I'll skip the details... After visiting the ship's doctor, she ordered him to stay in our cabin for 24 hours. It was a clear case of food poisoning, the doctor even recognized this by prescribing antibiotics to kill the bacteria. We all know that you do not treat viruses with antibiotics. The following day - a perfect day in Grand Cayman- I went to see the Hotel Manager hoping to reduce my husband's 24 hour sentence (as he was ready to go and dreaming of this port) and perhaps to receive an apology. No such thing, TOTAL DENIAL. 30 minutes later a letter arrived at our cabin (prison cell) threatening to disembark the virus carrying passenger if he left the room. Regent - Never again   Read Less
Sail Date January 2015
I traveled on the Regent Seven Seas Navigator as a family of 6. Two out of the six were first time cruisers, and I was one of the two. We were all extremely spoiled by the whole experience and very pleased overall. The food on the ship ... Read More
I traveled on the Regent Seven Seas Navigator as a family of 6. Two out of the six were first time cruisers, and I was one of the two. We were all extremely spoiled by the whole experience and very pleased overall. The food on the ship was always top notch and cooked to your liking. If there was anything you did not like for any reason, or if something was not cooked the way you like it, simply bring it to their attention politely and it was all quickly taken care of. The service in all of the restaurants was very attentive and the waiters all had special personalities. Seeing as how it is a small ship you often dine with the same waiters and staff so you get to know them a bit. Although they are there to "serve" you, treating them with a little respect goes a long way. We saw a few couples being a bite rude to them, but at the end of the day what goes around comes around. Prime 7 was absolutely worth the reservation as all the dishes were fantastic. The rooms were all very well appointed. We stayed on the 7th floor, mid ship and felt little rocking. Keeping in mind again that this is a smaller ship, and the fact that it was refurbished you do feel the motion to some degree. Those that are very prone to sea sickness or motion sickness beware. The walk in closet was fantastic and put to good use, the bathroom was very large and useful, the sitting area couch could use some new cushions but was nice to have, the balcony was great to sit out on, and the bed was very comfortable. We used room service a few times and they were always very prompt from a delivery time of 15 min to 30 min. We ordered breakfast to the room 3 of the mornings and they always delivered in the time requested and was hot. My only comment would be as great and large as the rooms are, they could use a bit of a modernization and update, but I do believe that is coming in May 2015. The public areas of the ship, including the bathrooms, were always VERY clean. I'm not sure what some people were talking about stained carpets, etc. but I never noticed any of it and took the stairs and hallways everywhere I went. Perhaps they were simply going out of their way to look for it. There was the smell of cigar/cigarettes in front of the cigar/smoking lounge... but what else do you expect, the door does open and close to go into that room. I walked past it many times and never once smelt of smoke after, slight exaggeration. Perhaps better ventilation is needed, but its really not that bad. The pool and pool deck are very small and tight. We were on with a full capacity ship so maybe that has something to do with it, but as much as there were always chairs available, if you wanted shade or a specific spot you had to be there bright and early. This was an early morning rising ship. Clean fresh towels were always available. The casino was where I spent most of my nights. It was never that busy, and usually welcomed the same people every night after the shows. The casino staff were fantastic. Very personable, some funny, and the hosts were great. Elvis the bartender was on top of his game and never left you dry for more than 5 minutes. Its a very small casino but serves the ship well, and there was always a seat for you to sit down and play at. The shops were simple and basic. Nothing to rant and rave about and the prices on board were not that substantially better than some US states and airport duty frees. I wouldn't bank on saving money by buying on board, or finding anything that special. The resident jeweler is very knowledgeable and nice, and quite easy to talk to. The ship demographics was mainly an older crowd with an average age of 65+. A few mature families on board, but zero kids. This is absolutely not a ship for kids as they will be bored silly with nothing to do besides a few board games and shuffle board. A lot of Americans on board, but 1/4 of the ship were from Europe. The excursions were a lot of fun and VERY well organized. As some previous critics mentioned there could be a bit more available transportation for those with mobility issues however. Especially to and from the long docks of some ports, not all. They do a good job however explaining what will be required of you on the excursions, but if you are unsure simply ask! Don't knock the excursion, or complain about something if you did not inquire properly to begin with. Overall this was a fantastic cruise and we were all very happy. It was our first time sailing with Regent and we would absolutely be back 110%. We look forward to hopefully sailing on their new ship in 2016. Like anywhere you travel in the world, don't sweat the small stuff, sit back, relax, and enjoy!!   Read Less
Sail Date November 2014
After two years since our last Regent cruise, we sailed again on Navigator. We did not have a six star experience but the ship is a well-maintained ship in all the public areas. We chose Navigator for its size and intimate atmosphere ... Read More
After two years since our last Regent cruise, we sailed again on Navigator. We did not have a six star experience but the ship is a well-maintained ship in all the public areas. We chose Navigator for its size and intimate atmosphere aboard. The ship’s stabilizers were not working as we pulled out of Miami to Key West, but when departing Key West, they had been fixed. They were definitely needed for about four evenings at sea. The Good Cabin – our portside Deluxe Veranda was roomy enough for us. Walk-in closet space was very good. Toiletries were of high quality. The current choices of on-demand movies, ship event briefings, access to our on-board account and presentations of cultural talks were all available en-suite via the flat screen TV. Not all high end cruise lines provide these amenities. The SpaClub is one of the best on the ocean. It is key benefit for people like us who have a workout routine. The space available for stretching and free weights is huge. There are the usual aerobic machines and some resistance training machines. There are mats, foam rollers and plenty of space to conduct your workout. The locker room adjoining the sauna, showers and steam room is a well-designed location for helping muscles relax after a workout or a particularly challenging land excursion. The place was always abandoned as the other guests were not interested in the health club portion of the Club. Better for us, I say. The Pool Grill and Pool Bar got much of our time with comfortable table seating. The mixed drinks were generally good but the skill of the bartender was low. The Pool Bar is full of unskilled workers mixing things which don’t even resemble what was ordered. We did drink at all the available bars and found that the most capable bartenders were at the Navigator Lounge and the Galileo Lounge. Regent was very generous in their constant offer of alcoholic drinks. La Veranda was perfect for breakfast where we would sit outside and have either buffet or order our meals. Service was consistent and mostly good. The omelet station was simple, limited and not very good. At night, La Veranda turns into Sette Mari – a casual food venue where Italian specialties are the highlight. The service personnel were the best on the ship at this location. They were friendly and accommodating, a refreshing difference from Prime 7 and Compass Rose. If it wasn’t for the performance of the crew who supported Sette Mari, the dining experience based on the other venues would have earned the ship a complete ‘C’ grade. Pool area is well thought out with many very comfortable lounges on two decks with both shade and sun. The ratio of passengers to lounges was so good; there were vacant lounges throughout the entire voyage. The lounge chairs were plush and comfortable. Extra-large plush towels were plentiful. Two whirlpools could have been hotter and the pool was good size for the few people who used it. Since the median age group on board had to be in the 70’s, there were not many sun worshippers and fewer bathers. The only problem with the pool area is when the smoking section was filled with smokers of cigarettes and cigars. The Bad Prime 7 was a huge disappointment. We could get only one night there and it turned out to be a blessing. Our head waiter was gruff and not friendly at all to most of the members of our table. This attempt at a prime steakhouse atmosphere failed on many levels. Most of the same meals were available at Compass Rose. Compass Rose was staffed with pretentious management, but great servers and waiters. This venue catered to the guests who crave having excessive attention paid to them. During the evening service, too many cruisers were full of complaints about nonsense items about the service. The whole scene is a real downer. Food quality was good and portion control was proper. The Ugly The Connoisseur Club is a euphemism for chocking, stinking, smoking room. Once again, Regent caters to smokers because those are the only people who can “stomach” being in the room for more than a minute. How Regent thinks that any person in their right mind could enjoy themselves with a fine Scotch or brandy in a room densely filled with cancerous air and phlegmy coughers is a mystery. For four days, dark brown water came out of the shower head and sink faucet. Each day, the incident was reported to the registration desk. Each day, a sugary, smiling reply was “just run the water for 10 minutes and it will clear up” Four days is more than 10 minutes and at $1000 per day, we won’t be buying any more of Regent’s brown water. Read Less
Sail Date April 2014
Some negatives but mostly a great time. Negatives out of the way first. The Navigator does have some mild to moderate vibration issues, particularly near the stern. Fifth deck suites also experience some mild vibration issues. The air ... Read More
Some negatives but mostly a great time. Negatives out of the way first. The Navigator does have some mild to moderate vibration issues, particularly near the stern. Fifth deck suites also experience some mild vibration issues. The air conditioning was not working in our cabin on the day of embarkation, but maintenance came right away, checked it, and assured us it would cool the room by evening, and it did. No HVAC issues for the remainder of the cruise. We allowed Regent to book us on American Airlines, and that was a huge mistake. American Airlines was the worst airline we ever flew on. Lounge chairs around the pool are a huge problem. There are not enough, and selfish fellow cruisers rush to reserve three and four at a time in the early morning. We nearly had an ugly altercation with one woman who was reserving four lounge chairs for over two hours, with no one ever showing up. This is a problem that Regent needs to address. Final night dress requirements are not clear. The ship's bulletin says relaxed casual clothing, but as it turns out, they expect you to come in the usual country club elegant attire, which includes the final night on board. Watch the unionized porters on the pier, who aggressively hustle tips. Internet fees are outrageous, costing over $200 for a seven day cruise. Positives include outstanding personalized service and never any tipping. Free 24/7 room service, outstanding cuisine in all dining areas. Shore excursions were good and free, with a large variety to pick from. Wonderful high quality on board entertainment. Ship's personnel are gracious at all times and make you feel like you are royalty. Information is communicated very well, via in cabin TV and via a ship's newspaper delivered daily to your cabin. Our cabin attendant Christine went above and beyond to do anything we requested, and she kept our cabin spotless. In cabin refrigerator is kept well stocked, and all items are free. One food service worker, a young woman from South Africa, named Joy, always made us feel so special. There are no children or teen activities whatsoever, which was ok with us. This is a cruise ship for adults who enjoy the finer things in life and cultural activities. This is an exceptionally clean ship, throughout. Disembarkation was quick and efficient.   Read Less
Sail Date February 2014
After a four year break from our last Regent cruise (Voyager just before conversion to all-inclusive format), we sailed with much apprehension on Navigator. After having read reviews of excessive vibration, brown water, and inadequate ... Read More
After a four year break from our last Regent cruise (Voyager just before conversion to all-inclusive format), we sailed with much apprehension on Navigator. After having read reviews of excessive vibration, brown water, and inadequate public space, as well as individual stories of service gone wrong, we expected little from the “old Russian ship in disrepair”. While we didn’t, by any means, encounter the six star experiences that we exchanged our dollars for, we did have a wonderful time on a well styled and well-maintained ship, notwithstanding inevitable occasional lapses. We especially enjoyed the size and intimate atmosphere aboard Navigator. Our detailed perspective of the elements of the cruise experience most important to me and my wife: Cabin – our veranda (Concierge Class) cabin was essentially identical to how we remember this cabin class on Voyager, which is to say roomy, well laid-out, functional and reasonably well appointed. The Veranda itself is slightly on the small side, but functional. Closet space was very good and very accessible; toiletries were of high quality. The two criticisms (of sorts) are bedding – good, but not six-star luxurious like Oceania, and electrical – no 110v U.S. style outlets at or near the desk (luckily I brought adapters). CNN and ESPN would be welcome additions to the minimal channel lineup by satellite feed; there were good, current choices of on-demand movies. Ship Stability and Ride – no problems on this voyage. Our cabin was located slightly fore of the mid-section on deck 8 which was close to ideal in many respects. If we were not made aware of the infamous vibration issue prior to boarding, I believe there were only two times we would have noticed it – once in the Seven Seas Lounge and once in La Veranda – each time for about 10-15 minutes. Since we were looking for it, there were other times we observed vibration, but we don’t think it was worse than that on most other ships in the small to midsize range. There was very little observable roll of the ship which was retrofitted with ducktail stabilizers several years ago. I doubt that because of its design that I would sail this ship around the British Isles, on a trans-oceanic voyage, or around the horn of SA, but then Regent does not deploy Navigator in these regions as far as I know. Food – we met the executive chef in an AMEX-sponsored galley tour. In discussion he indicated that Regent and Oceania get essentially all their provisions from the same supply sources and the common parent (Prestige Holdings) in Miami exclusively stocks the ship for voyages of up to 7 days, allowing some replenishment in the Caribbean for longer voyages. Menus are dictated by Miami; it is therefore unclear how much the executive chef ultimately has a role in the taste of the meal. Our bottom line: in general we found the food to be less inspired and ultimately not as good as on Oceania Riviera (we have no recent experiences on the R Class ships), with the possible exception of a slight favoring of Prime 7 vs. Polo Grille. We also felt that most food onboard was inferior to its counterpart specialty (e.g. upcharge) restaurant on Celebrity, which upcharges from a much lower base price. Individual restaurant comments are below: Pool Grill – much improved vs. what we remember of Voyager, with expanded dedicated grill area and expansive, comfortable seating. Grilling of foods was a particular strength on the Navigator. As was the case throughout the ship, mixed drinks were generally good to very good and premium to initial tier top shelf liquors were used. Regent was very generous in their always available and constant offer of alcoholic drinks. La Veranda – highly variable service. There was minimal menu variation particularly for breakfast; a mediocre omelet station; food was otherwise generally good to very good, but not great. La Veranda closes early (2:00 p.m.) for lunch, so we often missed this venue on port days. Prime 7 – well done. The menu was not as expansive as Polo Grill on Riviera, but food was very well prepared and service was excellent; we could not get a second reservation. Sette Mari – the biggest disappointment among the food venues. We encountered terrible service from our seemingly rookie waiter and sommelier. While the menu offered a reasonable number of choices the preparation was not as good as Toscana on Oceania or Tuscan Grille on Celebrity Compass Rose – when we found dinner menu items that resonated with us they were generally well prepared, tasty and of moderate, but satisfying proportions. Occasionally spices that should be used in moderation (such as lemongrass) were overused, but this was not epidemic. On most nights multiple appetizers appealed to us, but for the first time on any cruise we found both the soup and salad offerings to be quirky and totally unappealing throughout the entire cruise. We placed special orders for several dinners and interestingly observed that the [Red Ginger] Miso Glazed Sea Bass put into the Regent playbook was not nearly as special as when prepared on Riviera. As was the case throughout the ship, featured/included wines were very weak, especially the reds. Most seemed to be $8-$10 bottles trying to imitate wines that are only good at higher price points. When pushed most of the sommeliers were able to describe other included wine offerings of a better quality. We found a light, pleasant but generally underwhelming German Riesling and a Tuscan red of acceptable quality and mostly stayed with them. There were excellent premium wine offerings (we purchased one bottle) at very reasonable and, in some cases, bargain prices. Afternoon Tea – did not attend, but understand these are very well done. Entertainment was the greatest upside surprise. We pushed our dining earlier than usual to make the shows at 9:30. The Seven Seas Lounge is a terrific venue for shows – well laid out; terrific sight lines; comfortable spacious seating; all with an updated, well-equipped stage and excellent sound and lighting characteristics. Entertainment is managed by Jean Ann Ryan Productions – a first class organization. The dancers and singers were beyond excellent and versatile; they also were always present as part of the “team”, helping arrange pool activities, ping pong etc. etc. Special kudos to David Hicks and Elaine Gray (singers) and Alan Grundy and Lucy Witton (dancers), and to Maciek Flont (pianist) and Dan Bennett (comedian/juggler); extra special kudos to Lorraine Weimerskirch, the best, most energetic, and most talented cruise director ever. To see and hear Lorraine perform at the Farewell Beatles Dance Part in Galileo’s Lounge was something special. Pool Scene – suffers from the trade-off choice that reduced the number of lounges overall, and shaded lounges most specifically to expand the Pool Grill and seating; lounge chairs were plush and comfortable and towels plush and plentiful. A few less tables and a few more shaded lounges would be welcome! The pool itself was much better than Riviera which has a constant almost 6’ depth rather than a shallow end, but there was no secluded Concierge area as on Marina/Riviera. Service was great around the pool with offerings of water, drinks etc. on a constant basis. Music was subdued and almost always background, except for about 60 minutes of generation-appropriate live music in the early afternoon. Shore Excursions – we took only the included (e.g. free) shore excursions. In the western Caribbean there were plentiful choices of tours that seeming interesting [this did not seem to be the case in most Regent eastern Caribbean ports that we scanned]. With the exception of one tour operator transporting us on 1hr 20min drive on a very old Blue Bird school bus rescued from its chop shop destiny in the U.S., tours were as described, guides were good to very good, and tours were reasonably well-paced. Most of the tours were of duration and quality that should cost about $70-$90 when booked independently. Regent did nothing special that would allow them to label the land tours as six stars, but it was almost mindless and exceedingly easy to plan our land tours for this cruise e.g. high marks for convenience, but only average marks for quality. Overall – as a group the crew was probably the most pleasant and engaging we have ever experienced; it was great to be able to contribute to the Crew Welfare Fund for the benefit of all crew. We were lucky not to be the victims of any significant negative experience which is often what triggers negative reviews, particularly when problems build upon each other. With the number of people being served and the complexity of the product, random problems are inevitable; we had a great time and did not let occasional lapses interfere with our enjoyment of a very pleasant cruise, albeit one which does not meet its six star promise nor fully deliver value for the price paid. We have seen Oceania transform and up its game as a result of the delivery of Marina/Riviera. There is no reason that the more expensive sister line to Oceania cannot fully fulfill its six star promise. We hope and expect that upon delivery of Explorer in 2016 that Regent will up its game – come ‘on FDR, it can and should be done before then!!! Would we consider Regent for a future cruise based upon this experience – absolutely; did this experience make us a Regent first loyalist – no! Regent will always be an expensive choice and only a very good value in a few selective instances; most specifically, we see Regent as good value for those who are heavy drinkers, on a port intensive cruise in areas difficult to plan private tours for those who are not so inclined, and for those who are satisfied with good but not great food. We nonetheless appreciated the ease and convenience of an 11th hour booking with Regent and found that enjoying its strong points, and parking the urge to consider value and overall somewhat minor flaws allowed us to have a great time.   Read Less
Sail Date February 2014
My husband and I have been on at least 25 full length cruises, including four on Crystal Cruises and one on a Queen Mary II grill suite. This was the worst ship and worst value of all - I would not classify this as a luxury cruise. The ... Read More
My husband and I have been on at least 25 full length cruises, including four on Crystal Cruises and one on a Queen Mary II grill suite. This was the worst ship and worst value of all - I would not classify this as a luxury cruise. The fares are outrageous for what you receive. The cabins are fine, but the public areas are very cramped and unattractive. The pool deck has only few lounges in the shade - these are 'reserved' with passengers' beach bags early in the morning. The remaining lounges are in full sunshine - there are not enough when the ship is at sea. So many passengers said the other two Regent ships (Mariner and Voyager) are very much better - why did they come on this cruise? We had a terrible storm at sea - the first time I have ever been seasick. I heard two scenarios from other passengers - either the ship has no stabilizers or they were installed after the ship was built and are not adequate - apparently the hull was built for a Soviet military ship and modified to be a cruise ship. This ship had far more motion in calm waters than newer, larger ships. The food was mediocre to poor, with the exception of the Prime 7 steakhouse which was excellent. Our cabin attendants were excellent. There were many issues with the rest of crew - no smiles or friendly greetings in the dining room. I asked an assistant waiter for drawn butter with a lobster tail and was told they didn't have it - I mentioned this to the waiter (after I ate it) - he checked and explained that the other guy was confused - he meant it didn't come with the dish (???) I saw people with canes in the buffet who were never offered help - I guess they should have asked, but you don't have to ask on Princess or Celebrity. The entertainment was about what you would expect on a small ship. The production shows were good and the dancers were excellent. The individual performers - not so great.   Read Less
Sail Date January 2014
This little ship, 490 passenger, is still one of our favorite ships. We found her in 2008 and have sailed her 6 times. The staff are wonderful and help to make your cruise special. The cruise director, Lorraine, is one of the best. ... Read More
This little ship, 490 passenger, is still one of our favorite ships. We found her in 2008 and have sailed her 6 times. The staff are wonderful and help to make your cruise special. The cruise director, Lorraine, is one of the best. Embarkment was easy and painless. The shore excursions are free but Head Office is now skimping on the quality of the free excursions. Prime 7, the steak house restaurant has a wonderful menu and the staff are outstanding and we had 3 wonderful nights at this venue. Compass Rose is well appointed and the dining staff work great together for a nice dining experience. The wine selections are falling short from previous cruises. The sommeliers are not as knowledgeable as in the past and the "free" wines are no longer memorable. The wines for sale are great but why must we now pay for wines previously offered free? Galley Tour - We were offered a free galley tour per AMEX and had fun with the Head Chef and the workings of his kitchen. He stated that wherever you now travel on Regent all foods come from Miami FL. With few exceptions Head Office controls the whole kitchen. After the tour, the Chef gave us all on the tour a special luncheon. He personally prepared this lunch and was very proud to tell us that Head Office had nothing to do with this lunch, the Head Chef used his own creativity and recipes. Why can't Head Office allow this talented chef and all the other talented chefs to use their own talents and creativity in the galleys? Work with the chefs not against them. Entertainment - Much better as the ships singers & dancers were given knew material to work with. But the professional performers are almost non-existent. Why skimping on the evening shows? Excursions - Free yes, good: not really. For a good tour you must pay. Overall: We love the Navigator and the crew that works so hard to make our cruise special. The staterooms need repairs, the public rooms need comfortable chairs to sit in not just look at and Head Office must stop removing extras and still increase the pricing. We faithful travelers who love Regent don't love what the new management is doing and Head Office must realize they are removing that 6 star rating all by themselves and we guests can only complain for just so long before we just cruise with the competition.   Read Less
Sail Date January 2014
Given Regents reputation I was completely and thoroughly disappointed with this cruise. I just got back today. Do NOT BOOK! I was so excited to be going on my first Regent's cruise, expensive but hopefully luxurious. Unfortunately ... Read More
Given Regents reputation I was completely and thoroughly disappointed with this cruise. I just got back today. Do NOT BOOK! I was so excited to be going on my first Regent's cruise, expensive but hopefully luxurious. Unfortunately this brand is resting on it's laurels because as it stands it is a mediocre 4 star experience and certainly not five or six stars. You can get the same thing for much less money. First, the boat has a structural problem that causes it to vibrate and shake. Our bed on the 9th deck aft was like one of those "magic fingers" massage machines all night. Very annoying and nothing could be done to fix it. Shame on Regents for allowing this boat to go to sea given the awful vibrating. Especially a luxury line! The suite was spacious and nice if you could deal with the vibrations. Second, the staff while trying hard, have no ability to respond to special requests or to accommodate anything out of the ordinary. The foods and beverages are with different wait staff so nothing is properly coordinated. And if you have special requests FORGET ABOUT IT. The food is never really hot and the taste of it is mediocre. Yes they have luxury items on the menu but they are not of the finest quality. I found the food lacking flavor. The produce on the ship was not ripe. Third, they would cancel excursions at will and you don't get compensated if this happens. So I would rather go on a line where you pay for them because at least you get what you pay for. We missed a port due to weather but frankly it did not seem that bad to me and then I heard through the grapevine that they often cancel this port (Costa Maya). Fourth, The entertainment was very corny and cheesy except for the piano player from Russia who was superb. Fifth, Several cabins on this ship were flooded with water due to broken plumbing and Regents was very reluctant to compensate them. One person I know got only a $300.00 ship credit and this was after much protest and complaint. I found Regents to be cheap, frankly. Sixth, The pool area is super crowded with the chaise lounges because crammed against each other as if you were on Coney Island Beach. I had a very unpleasant interaction with the ship General Manager Davic whom I didn't know who he was until I spotted it on the Ship program. I asked if I could move a chaise to the deck above (there were already several there and it was less crowded) and he replied abruptly that I could not. There were not nearly enough chaises to accommodate all the people that wanted them and he could care less. Remember this is a LUXURY cruise! The manage was there to lay down rules, not to extend themselves for your comfort and enjoyment. Seventh, some friends told us they were in the lounge doing karaoke at 12:00 midnight and they were informed by the cruise director Lorraine (whom speaks in the phony happy tone of a television evangelist and appears to be something of a stepford wife) that they would have to wrap it up in 30 minutes! The positives were as follows: 1) Beautiful spacious cabin and the room stewardesses were wonderfully with great service. 2) Pre cruise hotel, The Biltmore was truly a luxury experience and wonderful. 3) The bridge instructors were fabulous, Bob and Nancy. I would never cruise Regent's again at any price but at the price I paid I felt I was taken because they have a 6 star reputation but they give a 4 star (at best) product. Read Less
Sail Date March 2013
Prior to our Western Caribbean cruise on the Navigator we have limited experience of cruising other than two fantastic Mediterranean cruises on the iconic, elegant and very special Club Med 2. We chose Regent Seven Seas because of the ... Read More
Prior to our Western Caribbean cruise on the Navigator we have limited experience of cruising other than two fantastic Mediterranean cruises on the iconic, elegant and very special Club Med 2. We chose Regent Seven Seas because of the small size of the ships (Navigator has a maximum capacity of 490 passengers) and its all truly inclusive approach that included excursions. The cruise visited Key West, Grand Cayman, Cozumel, Belize City, Guatemala, Roatan (Honduras) and Costa Maya. We can honestly say that our expectations were high as a result of the fantastic standard set by Club Med 2. We were not disappointed and, in many respects, our expectations were exceeded by our excellent cruise experience on the Navigator. Having read some of the previous reviews we did have our concerns eg. over reports of surly staff, tired decor and a noisy ship. We are fussy people so we went with eyes wide open. The ship is lovely - true the decor is sometimes 'beigey' and lacking some vibrancy but, considering the ship was built in 1999, it is luxurious, spotlessly clean and extremely well laid out. The ship was full to capacity but we never felt crowded or squeezed and the facilities are of a high quality. Our Penthouse A suite (1109) was on the highest deck for accommodations and towards the front of the ship. It was spacious -- with an ample walk in wardrobe, large bathroom with a separate and effective separate shower compartment, a lovely lounge area, Queen size bed and balcony. It was really well equipped including your own iPad, daily-replenished mini-bar and the usual TV/DVD player/iPod docking station. It lacked a Nespresso coffee maker but, apparently, that will be corrected from June this year. Suites have their own designated butler and hostess -- Ignatious and Florence were absolutely superb. Nothing was too much trouble and we often had chats about the weather, their origins and aspirations for the future. Ignatious was an outstanding butler -- pre-cruise we indicated online what our soft drink and alcoholic preferences were and, on our arrival, everything was as requested, down to the copious supply of soft fruit. Our daily preference for champagne was never a problem and the quality of all wines and refreshments were outstanding. Premium quality spirits such as Macallan and Glenmorangie malt whiskies and Armagnac were freely available. Florence was meticulous about every detail and kept our suite in tiptop order. With constant supplies of Hermes and L'Occitane toiletries we were truly spoilt. The choice of places to eat were the Pool side Grill/Salad Bar, the main restaurant -- Compass Rose, a buffet restaurant 'La Verandah' and the speciality restaurant cum steakhouse, 'Prime 7'. We naturally tried all but our favourite was La Verandah because the setting is bright and more colourful than the other restaurants, the food was consistently good and constantly changing and the staff were outstanding. The Maitre d', Stephano, was great -- always welcoming and truly interested in your preferences, day's activities and news. The head chef, Steve, was excellent -- always on hand to explain about the daily specials and carvery choices. The restaurant staff were really helpful, responsive and engaging -- Joy, Rod, Ronald, Titi worked tirelessly and cheerfully to serve you. We ate at the Compass Rose twice -- once independently where we found it large, a little cramped and somewhat impersonal and on the second occasion, as special table guests of the general manager, Michael Coghlan and his charming wife, Stephanie. In both restaurants the quality of food was good but not the standard we experienced on Club Med 2. One thing they seemed unable to consistently do right was to cook a steak rare -- whether as filet mignon or as a boeuf wellington. Wine choices, included in the inclusive package, were outstanding and the sommeliers went out of their way to find a wine to your taste. For example, Ronald (Prime 7 and La Verandah) listened to our preference for a robust wine to go with steak and came up with a really good Chilean Shiraz/Malbec blend. Staff remembered quickly our preference for wine, bottled water, etc. so that you were treated as individuals and with care. Prime 7, the speciality restaurant, did not really live up to expectations. The restaurant is too dark, overly stuffy in style and presentation and lacked the personal touch. We always try to engage with staff and, consequently, on most occasions get even better service -- we tried twice at Prime 7 but found it hard going. Again, it has a steakhouse speciality, but took two goes to get a rare steak cooked to order correctly. The Pool Grill and Salad Bar was excellent. It was our place to eat for preference for breakfast and lunch. At breakfast there was a good range of cereals, fresh fruit, some cooked options, and cold meats and cheeses. At lunch you could enjoy a range of fish and meat burgers cooked to order as well as other hot food options and salads. With the fantastic pool bar close by with its superb team of bar staff including Elvis, Maclon, Arthur and Jerel no-one was left short of refreshment -- alcoholic or otherwise. Indeed, the same team ensured that all the sun loungers in the sheltered pool areas were supplied with covers and complimentary pool towels and like La Verandah staff quickly got to know your preferences and anticipated when you might need a top up. For example, through the day we drank iced water or diet coke and, in the evening, chilled chardonnay. Often, top ups would appear without us having to ask -- and always with a cheerful smile and comment. Service was always personal and personalized. One criticism we have is that the quality of coffee in most areas of the ship was very mediocre -- hence why we'd love to have had a Nespresso machine in our suite. There was one exception to this -- in the Navigator Lounge was the bar/cafe 'Coffee Connections' where they served excellent Italian coffee made fresh to order. Even the staff admitted that the coffee elsewhere was under par -- so much so that you saw staff themselves having coffee made there. The evening entertainment was really good. Previous reports from other reviews that the evening shows were mediocre were the total opposite to our experience. The stars of the week were the acrobat/ballet/gymnastic duo of Caroline and Denys -- who single handedly brought standing ovations to their Cirque du Soleil equivalent -- La Cirque Navigator -- brilliant. They also performed alongside the season's singers and dancers who were consistently good. Special evenings with a comedian and a London West End female singer were equally good. On the penultimate evening the crew themselves produced a standing ovation for the Krew Capers -- a range of different performances from members of the crew ranging from dancing, Elvis impersonations and a range of songs. Our own suite hostess, Florence, was the lead singer in an Abba number and also in a Indonesian Traditional dance -- the quality of the performances was truly memorable. The excursions -- the vast majority of which are included in the price, were excellent. At every port of call at least 8 different free excursions were laid on and were well organized and attended. The staff who organized these events were effective in getting each person to the right guide and/or coach so that you never felt it was chaotic or a panic in leaving the ship. When you returned from a day or a morning out you were often greeted with the phrase, 'Welcome home, Mr and Mrs ... ' -- a nice touch. One criticism we have levied is that no staff from the ship accompany you on the excursion as a matter of policy -- some did as part of their free time. On Club Med 2 we always had a member of the ship's staff with us on an excursion so that, should a problem arise, you knew to whom to turn. We would have felt safer in the knowledge that our group would have speedy contact with the ship, if necessary. Furthermore, according to the company's brochure all gratuities were included and none 'were expected'. However, with no ship's staff accompanying you some guides and drivers took advantage and, on occasions, gathered us together at the end of a trip -- eg. the ATV trip into the jungle on Cozumel -- to do a promotional bit to glean more tips from the guests. At times, we felt coerced or pressured to give a tip to all and sundry. On some excursions no tip was clearly expected and the guide and/or driver was just happy to see that we were happy. Some left a tips box near the exit but made no song and dance about it. On our excursion into the rainforest nature reserve, our Guatemalan schoolteacher guide, Ana, was outstanding and we happily tipped her well because the quality of her work was exceptional. Other things we really liked was on the first full day a 'block party' was organized where guests from a block of suites, were invited to meet in the area outside the suite for a little party with canapes and drinks served by our butler, Ignatious and other staff. Senior crew including the ship's captain and the general manager, Michael, circulated round all the different suite blocks, to say a quick hello as we were meeting the wide range of people on our block -- it was a lovely introductory idea. Secondly, half way through the cruise we were invited to complete a questionnaire on how things were going to date. This included gleaning our views on all aspects of the cruise and any issues raised were addressed very speedily. The ship's management clearly take a keen interest in the guests' views and in responding to any suggestions or concerns. The weather for the 10 day cruise was excellent overall but after our visit to Guatemala a storm brew up in the evening and that night and the captain took the decision to change course to skirt the storm during the night to limit the discomfort tp passengers. This was an excellent decision because the night at sea could have been very choppy. The Captain and his crew kept us fully informed at all times and the staff ensured that our safety was paramount. The knock on effect of the storm was that the sea was too rough for us to dock at our last excursion port of call -- Costa Maya, so we had an additional whole day at sea. Again, we were kept fully informed and the entertainments staff worked really hard to provide other events so that we did not lose out -- for example, wine tastings, tours of the galley, card games, two Oscar films 'The Artist" and 'The Descendants', etc. The sheltered design of the pool area enabled us to continue to chill out and top up the tan and make the most of the friendly and personalized service of the pool area staff -- already highlighted. One gripe we had before the whole cruise was the booking procedure for non UK/USA residents. We live in France, near Toulouse, and booked our cruise via Thomas Cook in Cahors. RSSC advertises its cruises in France and have an agency in Paris. However, because our trip did not commence in the UK or USA, RSSC would only accept a booking from us for the cruise itself and we had to book or flights (from Toulouse to Heathrow to Miami all with BA), overnight hotel and airport and hotel transfers independently. Though we are at good at that kind of organization, it was an unnecessary hassle as far as we were concerned. We wrote to the MD in the UK before the cruise expressing our frustration over this. The MD did respond personally, saying that this was beyond RSSC's control and was caused by UK transport rules. It just seems bizarre that we could do it ourselves but a large organization like RSSC was not allowed to. Read Less
Sail Date February 2012
This was our second cruise with RSSC, our first with Navigator, and our 12th in all. The staff were the highlight - they were friendly and efficient, helpful and great fun too! Everything about the ship was great except that we also ... Read More
This was our second cruise with RSSC, our first with Navigator, and our 12th in all. The staff were the highlight - they were friendly and efficient, helpful and great fun too! Everything about the ship was great except that we also (like other reviews) had problems with the vibration in our cabin. The flight to the cruise was a nightmare - we were travelling from the UK via Newark and were concerned about the 90minute transfer time at Newark. However, we were assured that it would be fine. In the end we only caught the flight by being escorted to the front of the lines at customs and security and by running barefoot through the length of the terminal (no time to put my shoes back on!!). As it was, we caught the flight with no time to spare (they closed the plane doors behind us as we boarded) 90 minutes is not enough and RSSC should know this! From that point on, however, the trip was a dream - everything worked smoothly, the service was great, no issues at all. We were allocated a great hotel, with a lovely room and good breakfast included. Embarkation was quick and easy. Even though we had booked a window suite, we were upgraded to a balcony room, which was a nice extra. Our room was excellent - well equipped and beautifully clean, with everything working perfectly. The only issue was that the vibration the first night was appalling, when the seas were quite high - it woke us up several times and often it felt like we had hit something - a bit worrying as we sailed 2 days after the Costa Concordia sank!! It was never as bad again during the trip but it is obviously an issue in bad weather. The food was great in all of the restaurants - no issues with any of them. Good selections, well-cooked, good-sized portions (not too large), and always delivered to the table fresh and hot. The service was really outstanding - all of the staff were so lovely, so much fun to talk to, and so attentive without being servile at all. They were definitely the best I have ever encountered on a ship. This was true in all areas - particularly the room stewards and the waiters. I cannot speak highly enough of them. One highlight of the cruise was the jazz theme. There were 9 top-class jazz musicians and singers on the cruise and they gave at least 2 performances every day. They were excellent, melding as if they had always played together and playing a great variety of traditional jazz pieces. By the last evening performance, it was standing room only to hear them!! The other entertainment we attended was the crew show. We only went to that because our room staff were taking part and are so glad we went - they were fabulous, presenting a show which was varied and entertaining and showed how talented amateurs can be!! After our first night onboard, with all of the vibration, we said never again would we travel on Navigator but, by the end of the cruise, we were won over by the great ship, excellent facilities, and mostly by the wonderful staff. We will definitely travel with her again, but maybe make sure we have a forward cabin!! Read Less
Sail Date January 2012
Having heard rave reviews from various friends over the past few years about Regent Seven Seas, we decided to experience this "six star" line for ourselves. To us, true luxury in cruising is lots of space in our stateroom. For ... Read More
Having heard rave reviews from various friends over the past few years about Regent Seven Seas, we decided to experience this "six star" line for ourselves. To us, true luxury in cruising is lots of space in our stateroom. For that reason, we choose a Penthouse Suite, and have sailed mostly on Celebrity (both Millennium class and Solstice class) and Holland America. On both these lines, which our travel agent refers to as "mass market", we not only enjoy enormous suites, with large balconies, powder room, etc., but first class service to match - excellent butler and steward, wonderful tables in the dining room (even "table for 4 for 2" guaranteed), priority boarding, and special events such as officers' cocktail parties and invitations to the captain's table. On our last Holland America cruise on Statendam, the executive chef even prepared some main courses personally for us - just part of the service! Wondering how "six star Regent" could possibly improve on this, we swallowed hard at the much higher fare for a 10-day cruise on Regent Navigator. Boarding was a little unusual - no priority line for first-class suites. However, it was early so there was no line-up. There seemed to be some problem with our passport information - it was explained that the actual passport numbers differed from what Regent had on file, so they said they would keep our passports and return them later to us on the ship! We absolutely refused to let these crucial documents out of our possession, so with a little heated discussion, an officer came over and make the changes manually - in 2 minutes! Didn't seem like a very efficient beginning. Once on board, we were told the suites would not be ready for a couple of hours. They made no exception for Master Suites (the top category) and insisted we had to go for lunch to La Veranda or the Pool Grill. The entry to the suites was delayed a couple of times and didn't occur until 2.30 pm. On arrival in the suite, a connecting door was open to the neighbouring suite and we discovered it had been opened for a tour! In other words, while we all waited and waited over lunch, people (presumably travel agents) were being toured around the suites which were all ready!! Regent lost points here for not putting their paying guests first. Our suite had a large living/dining room, separate bedroom, bathroom with separate toilet/bidet room, powder room, and a huge entrance hallway which was completely wasted space. The balcony was very narrow and had a small, boxy loveseat and two small chairs with low straight backs - not suitable for relaxing. (We had these replaced with a lounger from the pool area, and two regular chairs from regular balconies.) Overall the suite appeared shabby and tired, although well cleaned. The shower stall was very small, in spite of the bathroom being large. Furniture in the living room was uncomfortable, again not suited to relaxing. Carpets and drapery were ready for replacement. Service - our butler, John, and stewardess, JackieLou, were both excellent, similar to what we have received on Celebrity and Holland America. Ship - we did not enjoy this small ship. The first night, we had very rough seas, which we later learned were about 35 ft. Our stateroom was in the bow, with the headboard of our bed backing on to the bow, so we had a very bad night with our heads going up and down into every wave. Fortunately the bed was comfortable with good linens, as we had to spend all of the first day there rather than risk falling!! Did not venture out to see how the other, much older passengers, many with walkers and canes, were faring. Announcements were few and far between, especially from the Captain, who ended his daily update with a very casual "See you around"!! Dining - The food in Compass Rose, La Veranda and the Pool Grill were all very good, but just as good on Celebrity and Holland America. The temperature in Compass Rose was uncomfortably high. In La Veranda, the menu for lunch was rather repetitious. The dining rooms are also tired and in need of refurbishment - La Veranda reminds me of the dining room at my mother's retirement home. Service was excellent, but no better than we are used to. Specialty Dining - The only venue is Prime 7, which is a smallish, very crowded and overheated room. We were offered no special table in spite of having paid for a Master Suite,and in fact were seated at one of the worst tables in the restaurant. The menu is rather ordinary steakhouse, with some seafood choices thrown in. My filet mignon was just adequate, the Dover Sole my husband ordered was abysmal - dry, and completely flavourless. Compare this to our experiences in the fabulous, formal Murano or Normandie specialty restaurants on Celebrity's ships, which their professional staff of waiters, champagne trolleys, etc. The $30 charged for these dining rooms is more than worth every penny and the Dover Sole is as good as any we have had in London. Prime 7 was uncomfortable, not luxurious, the food was not very good, and service was much below the standard of the main dining room, Compass Rose. In particular, the Maitre D', when we complained about the Dover Sole, was very rude to us. Our great butler had obtained a second reservation at Prime 7 for another night, which we cancelled. Entertainment - The production shows were very good, although somewhat limited by lack of stage space. Enrichment - the featured lectures on wildlife at sea didn't interest us much, and nothing much else was offered other than one cooking demo of limited value. Bars were adequate but with no pizzazz (think Solstice's Ice Bar) and the public areas, boutiques, casino etc. in such a small ship seemed like a bit of a joke. You could walk through all of these in about 3 minutes. Excursions - we signed on for a few excursions, but only took one in Puerto Rico, which was very good. We did not go on the "open safari bus" trip in Tortola when we saw the buses! Hard wooden seats, no seat belts, and mountain roads - not a good combination! We also did not leave the ship when anchored off the Dominican Republic - local open-topped tenders had to be used to go to the beach on a small island, and these tenders looked very unsafe, especially in the swell occurring that day, and there was no sign of lifejackets. The gangway used for disembarking and boarding in port was narrow, and could only accommodate one-way use, which led to some delays. It was also very steep, set up on a higher deck than other ships at the same dock, and there was no assistance offered either at the top or bottom for the mostly elderly passengers. We told the security staff that old people were having lots of trouble climbing up, and they just shrugged - not their problem. Itinerary - The ship arrived at St. Maarten on a Sunday - absolutely everything was closed, and this was the prime shopping destination for the whole cruise. There were no other ships docked there that day, they had more sense. No shuttle services were offered in ports that would have benefited from them for passengers to get into town - San Juan, Tortola, and St. Maarten. So, our experiment over, we are going back to Celebrity and Holland America. For the extra thousands that we paid, even taking into account what we normally pay for drinks, tips and excursions, we received no advantage whatsoever, and no additional "luxury". In fact, our experience was less luxurious than we are used to. All-inclusive fares may be good value for a smaller suite, but do not make financial sense for a Penthouse class suite. We can only conclude that "six-star" is something invented by a very clever marketing company. Read Less
Sail Date November 2011
What a wonderful cruise! From Start to Finish, we were more than impressed. Our cabin was clean and very tidy (JackieLou was our Stewardess) and Joshua , our butler, was a perfect gem! This is probably easiest in bullet form, so here ... Read More
What a wonderful cruise! From Start to Finish, we were more than impressed. Our cabin was clean and very tidy (JackieLou was our Stewardess) and Joshua , our butler, was a perfect gem! This is probably easiest in bullet form, so here goes. Cabin: Always kept very well and every wish was granted at once. I asked for decaf tea bags( I brought my own water bottles to mix the tea in) and they were there within minutes. I stubbed my toe horribly and band-aids were there, along with antiseptic cream, in minutes! We traveled with my Mother and when she was injured, both the butler and her stewardess were in polite attendance, constantly asking her what she desired. Only complaint was with the Tempur-pedic mattress-- way too hard for us! Dining: Lovely and attentive service in every venue. Roma was our waitress in Compass Rose and we could not have asked for any better! The food was very good and always presented in a timely manner. Actually the food was great! Can't pick a favorite-- but those Oysters Rockefeller in Prime 7 and the escargot in Compass Rose are at the top of the list.Poolside hamburgers were fabulous! Entertainment: We did not attend one show. A singer that had been brought on ship was seated near us several nights for dinner.After listening to her, well... that was enough. She was the loudest person each night in the restaurant. Common areas: I would agree with some people that some of the areas are "worn", but we did not feel that they were so horrible. Honestly, some people can complain about anything. Tenders to shore: You never knew you were getting on a boat! Smooth as silk. Those fellows know their job! Shore excursions: Ours were wonderful-- with this one exception: A better description needs to be made of the distances to get to the buses. Mom had a hard time getting to the bus in one stop and when I went to the desk to say something-- well, let's put it this way-- I was not the first one! The tours were great with very professional, enthusiastic guides. Ports: Some new and some we had been to many times. Belize was fun with the air-boat ride and the stingrays are always fun in Grand Cayman. Roatan was very interesting- reminded me of Vermont with Palm trees and the ocean! It has a brand new $62 million cruise terminal that is spotless! Having said all of this-- we are aware that not everyone had this same experience. I did hear that for some people service was slow, but we did not experience this. My wine that I enjoy was ready for me in the dining room and the Navigator Lounge-- without me asking! The staff all asked about Mom when she did not come to dinner with us. While on board we booked another cruise for next Thanksgiving and feel certain that we will have another great experience. This is a very friendly and professional staff that has to deal with many different types of people--there were several children on board and 110 people over the age of 90. Everyone was active and participated in shore excursions letting nothing stop them. Disembarkation was the smoothest we have ever encountered.Very well done! Read Less
Sail Date November 2011
So I feel compelled to give this disclaimer, I have only been on one other cruise line besides Regent so I don't have the widest perspective. With that said my wife and I have had such wonderful experiences on Regent I don't ... Read More
So I feel compelled to give this disclaimer, I have only been on one other cruise line besides Regent so I don't have the widest perspective. With that said my wife and I have had such wonderful experiences on Regent I don't think we will ever use a different cruise line. Embarkation/disembarkation: My only complaint for the trip was our arrival time, Regent did our air arrangements and had us on a 5:45 Am flight into Miami. Besides having this horrible flight time we arrived at the ship around 11 am, so we had about an hour before they would even let us board, they gave us water and cookies and were very pleasant but I would have preferred a later flight with less waiting. Checking in was a quick experience and we had lunch when our room was being prepared. I personally didn't mind the wait as it gave us a chance to explore the ship and get our bearings. getting off the ship is a bit hectic as they ask everyone to be out of their rooms about an hour before you start leaving, but after we found a place to sit and our group was called we were through customs and on a shuttle to the airport withing 15 minutes, very nice. Room: The room felt very spacious and it lived well for the week. My wife really appreciated the separate bath tub. Also I have to give high praise to our stewardess Jane, She introduced her self asked if we had anything we would like before dinner (white wine) and made sure it was in our room every day. She learned quickly we were early eaters and would have our room turned down by the time we returned to the room before the show. Also Jane quickly figured out we enjoyed the chocolates and gave us a few extra every day. It's small details like that which make Regent so much better than other cruise lines. Also they have a wide selection of free movies through an interactive menu which was nice way for us to finish our evenings Dining: The food is excellent. we ate at Prime 7 once and it is as good as any high end steakhouse I have ever been to. they also prepared a special desert for my wife and I for our special occasion which was nice. the compass rose was delicious but a bit slow. Never slow enough for us to complain though. We ate at La veranda for lunch most days and it was excellent. Overall the food is high quality. Others have complained about the service but on our cruise it was excellent. enough can't be said about how you never have to wait for a table. Also in room dining is quick and they will make every effort for any special orders. Ports/excursions/ship activities: We enjoyed each of excursions, we booked through the ship and they were wonderful. We had rain in Guatemala so we decided to relax on the ship. Also the days on sea were pleasant with enough activities. On our trip they did two themed afternoon teas which were amazing. Tea is an everyday activities which includes trivia, we loved it for the scones and would recommend it to anyone cruising. We went to the shows most evening, our favorite being Cirque navigator. The shows were entertaining especially after wine with dinner and a pre-show cocktail. Spa/Gym: the Spa is a canyon ranch and is very luxurious but expensive (it's the only thing on the ship besides the shop that is not inclusive). My wife had a couple of treatments she enjoyed thoroughly. The gym on the ship is small but we never had to wait more then 10 minutes for a machine, I think it is all about timing. The fitness classes are included and my wife did a couple. Overall very adequate gym facilities which are needed to offset the incredible amount of savory foods. Miscellaneous: The crowd on Regent is definitely older we are in our 20's and were easily the youngest people that were not accompanied by their parents. we didn't mind but if you are looking for late night dancing or a party crowd you won't find it on Regent. This cruise line is obviously expensive but you feel like it is well spent. I probably had 5-6 drinks a day and we used the shore free shore excursions, I'm sure regent came out ahead but I felt like it was close. Overall I would definitely recommend regent if you are looking for a relaxing and luxurious cruise experience and don't want the huge ship experience. Read Less
Sail Date March 2011
We just got back from our Regent Seven Seas Navigator Western Caribbean cruise. The service was excellent. The food was probably the best cruise ship cuisine we have had yet. The free airfare and excursions were a good value. We took ... Read More
We just got back from our Regent Seven Seas Navigator Western Caribbean cruise. The service was excellent. The food was probably the best cruise ship cuisine we have had yet. The free airfare and excursions were a good value. We took particular advantage of the excursions taking one in each port. All were excellent and organized with precision. We had only two complaints as follows: 1. We were very surprised by how elderly all the passengers were. My wife and I are early 50's and we felt like we were the youngest people on the ship. It seemed like the geriatric, wheel chair and walker crowd. It took some work to find any younger cruisers. 2. We had a creaking noise in our cabin that literally kept us up at night. The ship's carpenter worked on this two times with his handy can of WD-40. It got better and then got worse again. We did here one other passenger complain about the exact same noise. The ship's carpenter was very experienced dealing with the problem which suggests it is a known and ongoing problem. The ship's age, built in 1999 may be the issue. The staff was very responsive to our 2nd issue but could not fully resolve it. The only way they can address the first issue would be to shift their marketing a bit. These two issues would keep us away in the future. Read Less
Sail Date February 2011
From our first greeting at Port Everglades ("Welcome to Navigator"), to our easy disembarkation 1 week later we had a stress-free time. We arrived and soon found ourselves being greeted with champagne and then eating lunch on the ... Read More
From our first greeting at Port Everglades ("Welcome to Navigator"), to our easy disembarkation 1 week later we had a stress-free time. We arrived and soon found ourselves being greeted with champagne and then eating lunch on the pool deck. My DH needed some Advil so he asked one of the men in suits (sorry, I don't know the names of anyone..I'll refer to them as MIS) who directed him to the reception desk where he was quickly accommodated. When we later saw him he inquired if my DH needed any further help. We went to our cabin (lovely) and met our butler, Ishan, who made us feel welcome. We explored the ship..she looks lovely. We noticed a vibration the first night in Compass Rose, but not so much on subsequent nights. There was a LOT of vibration one day in La Veranda as the ship was pulling out of the harbor. Compass Rose and La Veranda food and service was very good. There were a lot of MIS making sure things ran smoothly who did whatever needed to be done..seating, delivering orders etc. We were eating dinner at La Veranda with another couple when someone asked for sorbet between courses. Our server said "Of course I can get that for you". I was watching her and I could see her thinking "Don't say no" before she gave her response...really. I could read it on her face. Our dinner at Prime 7 was excellent, as was the service. I had surf and turf while my DH had lamb chops. We were both pleased with our meals. They served us an anniversary cake (40th) for dessert. The wines were excellent and we found no reason to go off menu. One evening we were brought a Chianti we didn't want and the requested Cab was quickly poured. There were fresh flowers around the ship and orchids in our room. There is a coffee machine on the pool deck that makes automatic lattes and cappuccinos. The ice cream station on the pool deck is under an overhang to stay out of the sun. The Destinations desk people were helpful and polite. Everyone greeted you in the halls. There are 10 computers with flat screen monitors in the library, which was also well stocked. Had a great massage in the Canyon Ranch spa. (Only because of OBC..too expensive otherwise.) We received a survey halfway through our cruise from Mark Conroy wanting to know if there was anything they could do to make our cruise better. We had a rough time on our sea day..Navigator was really moving and shaking. We heard some pax complain "We're never sailing on this ship again!" But we just said: "We're on a CRUISE! On WATER! There are WAVES!" Read Less
Sail Date February 2010
Yes, Regent has definitely gone down in the two years since we have sailed. I don't know where the previous poster was at embarkation but I was in the second row of chairs and it was very orderly, they began a couple of minutes ... Read More
Yes, Regent has definitely gone down in the two years since we have sailed. I don't know where the previous poster was at embarkation but I was in the second row of chairs and it was very orderly, they began a couple of minutes after noon, they called by row, we were on board before 1230 and in our rooms by 230. Well done. The food was not as good (until I found a very accommodating head waiter and then we had two terrific meals in Compass Rose!) The service was not as good (until I found a wonderful waiter in CR and sat in his section every night. Room service was great. Really, only La Veranda outside at breakfast was not too great. There were wonderful bartenders and coffee guys. Elvis was wonderful!! I truly had the best chocolate martini (well, three) ever in the casino bar! Vibration, yes, it was still there but we did have some rough weather. Yes, it did seem as if some of the staff was not too happy, there were some that were great. A surly female in destinations but Cynthia was great. Everyone in reception was nice but Connie, Executive Concierge really stood out!!! Our butler was the same we had two years ago and he was as wonderful but it was also clear that his hands were tied on a couple of issues, which he did tell us about what had changed in the last two years. Regent is not as wonderful as it was two years ago, or when it was Radisson, but, all inclusive including excursions, it is a very good luxury experience. It is even better if you are not comparing it to how it used to be. It is still a luxury line and I would still recommend it to others, In fact, I booked a cruise for next Feb and I am bringing a group with me. By the way, no problem with meeting with the cruise consultant and he was very personable. Read Less
Sail Date January 2010
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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