5 Regent Seven Seas Navigator Asia Cruise Reviews

Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, ... Read More
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, the ship is very old....definitely at the end of its life in spite of a major refurbishment just three years ago. There is a musty/moldy smell in many areas of the ship (my wife is highly allergic to mold), and there are many signs of aging, including malfunctioning A/C in many of the cabins. Service was mostly perfunctory, at best. This may be, in part, due to the fact that this was a segment of their "World Cruise" (nearly half the ship as on for over 130 days), so non-World Cruisers were definitely second-class citizens. The staff would fawn over the World Travelers, but, other than our stewardess, no one seemed to know our names. Communication was extremely poor. The cruise director, Jamie, seemed to be mostly MIA. He was even absent for the opening meeting with all new guests...just a voice over the speaker. My experience on this ship has made me rethink ever cruising on Regent again. I don't know if was this ship, or whether Regent is in decline. Read Less
Sail Date March 2019
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
Sail Date March 2019
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The ... Read More
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The shower smalles I have ever seen. The casino is small and temp 86.4 F because the outdated slots pump heat better than a fireplace. I The issue is that the corporate office does not let ship staff make any decisions, they simply tell us what we want. Should listen to customers. Food was ok, and the staff was extremely cordial. So this old Russian icebreaker is a small ship. We had 380 passengers. After dinner, nothing to do until one show at 9:30. Did not have America’s best selling single Amalthea, Glen Livet..pitiful. Lectures were not looking cation specific, mostly about Roman times etc. I strongly recommend you not get fleeced with high cost, we pai about 60K including air. I would never step on this ship. It is a true bait and switch.. Pass on this loser masquerading as a luxury 6 star. What a joke. Get this, they block early morning walkers and people are walking in circles around the pool until the sun comes up. Corporate thinks it is dangerous. BTW, fitness joint opens doors at 7:30.,pretty good, when open. Read Less
Sail Date February 2019
This cruise was in 2018. Regent should just give up on this ship and ship out the cruise director too. The staff on Navigator is simply outstanding. The food, overall, is terrific and the staff goes beyond and above each meal to bring ... Read More
This cruise was in 2018. Regent should just give up on this ship and ship out the cruise director too. The staff on Navigator is simply outstanding. The food, overall, is terrific and the staff goes beyond and above each meal to bring a wonderful experience for everyone. The ship is clunky and quickly reveals the origin as a Soviet vessel designed for either spying or ice-breaking. You can put lipstick on a pig but Regent needs to give up plowing money into this tub that has internal problems. Imagine purchasing a suite complete with good service, attentive stewards, a well-stocked bar and a comfortable bed and then when running the bathwater in this exquisitely appointed suite, see orange water spewing from the faucet. This was not a one-time event, just look at other reviews for this ship. The other downside was the cruise director, Paul Reynolds who appeared more interested in his own social life than providing a great experience for the passengers. The pool deck staff were attentive, the main dining room service was superb, but one passenger at our table requested a dining room chair that didn't have a loose leg and two more chairs brought out to replace it was also ready to be retired after a long life. There was a row of damaged chairs sitting outside the dining room that evening, apparently not for people to take a break but because they were broken and waiting for a crewman to remove them to the cargo hold. Keep the staff, dump the cruise director and put them on a new ship. Sell this one back to the Russians. Read Less
Sail Date February 2018
The price of this luxury cruise was not high, considering the "all inclusive" stuff and size of the cabins (300 sf+ balcony). We booked one of the few outside cabins but were offered a $400 pp upsell to a balcony a week before ... Read More
The price of this luxury cruise was not high, considering the "all inclusive" stuff and size of the cabins (300 sf+ balcony). We booked one of the few outside cabins but were offered a $400 pp upsell to a balcony a week before sailing. The Navigator sailed from Seward with 390 souls on board, on a ship with capacity of 490 or so. The empty cabins meant no long lines, never a wait in the Compass Rose for a two or four top, and extra reservations at steak-house-type Prime 7. We scored four of them without trying. We did Regent Air. Note that if they can't fly you in timely to make the sailing, they fly you in one day early, and pick up the Hilton room for the night before sail. So our vacation had an extra "free" day. The itinerary had two more stops in Alaska and then Petropravosk, four stops in Japan and finally Bejing, with the 6* Regent Hotel for one night. I won't describe each stop except to say Bejing was my favorite. A "young" happening city, with prices one-third that of Tokyo. On board, the food was great. As you may know, most seafood on a ship has been frozen, but the meat and fowl, and presentation were great. Oh, in Yokohama the chef did buy some fresh yellow fish and Kobe beer for dinner that night. 46 "free" wines to choose from but the wine dude always brought a white and red of the day, and if you wanted another, it took a few minutes. In Prime 7, they understood the term "Pittsburgh Char" for my filet. We had room service breakfast almost every morning. Once I put out the hanger after midnight, and they missed it. Most excellent casino staff. Two blackjack tables six deck shoe with good rules and $10, or occasionally $5 min. One roulette, one craps, one three-card poker. Excursions included. Some with extra cost. I have mixed feeling about these. Daily bus trips get old, especially in the rain, but most of us reasonably well-off older travelers won't ditch a "free" trip to arrange our own travel, which I think we should have. We did do it in Bejing, as the fact that we arrived during a national holiday week resulted in a bus trip from heck. Five hours of traffic jam toward the Great Wall and we never did make it, turned back by police due to a traffic accident. China a police state? Couldn't prove it by me, and the traffic was out of control. The next day we skipped the bus trip and caught a cab (Chinese characters a necessity) to a store we heard about. Cabbie nicked us for 15 Yuan for a three mile trip! That's about $2.15, lol. True. Entertainment: Overall a C. High points were Flutist Guzman, Singer Brandi Chapman (Ann Margaret-Susan Anton type), lecturers Sandra Bowern and Stewart Nelson, and the trombone guy in the band is good. Transfers from plane to ship and back were well handled. We did coach to Alaska and upgraded to Business from Bejing. That was a long flight. Regent isn't perfect but travel never is. The staff was relaxed (not rushed) and very polite. This is our second Regent Cruise, and since we have reached Silver Status (21 days) interent and one hour of ship to shore phone is free, a hugh bonus. We will cruise Regent again. Read Less
Sail Date September 2010
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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