10 Regent Seven Seas Navigator Africa Cruise Reviews

This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever ... Read More
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever cards", which we didn't have and had not been requested to have by Regent. We were told that we should contact our GP and get copies emailed to us, and if we didn't we may not be able to get off the ship at some ports. Finally they said that we would be contacted by someone once on board. This never happened, so we never knew what the fuss was all about. The ship didn't sail on schedule apparently due to bad weather so we had an extra day in Cape Town, we were left to our own devices. When we retuned to the ship there was a letter offering a tour around Cape Town, somewhat too late as it had already left 2 hours previously. Due to the delayed departure and a further delay at East London we missed three out of the seven ports we were supposed to visit, therefore three of the seven booked tours were not available to us. When we eventually got on a tour in Namibia the bus broke down, and we were stranded in the desert for 2 hours only to return to the ship having missed this tour as well. Regent did however compensate us for this disaster with some significant 'on board' spend which was appreciated. We select these cruises primarily for the itenary therefore we are very disappointed when 50% of our tours were not achieved for one reason or another. This was our fourth cruise with Regent and we have always had a good experience up until this cruise, quite frankly I became fed up from hearing other passengers exclaiming the virtues of other so called 6 star cruise operators. Unfortunately things could have been managed better in difficult circumstances, ideally this cruise should have never taken place. The wrong location for the time of year. When you learn that the same cruise in 2015 experienced problems due to bad weather and that this cruise is not being offered in 2017 or 2018 then you wonder why it was offered to unsuspecting customers in 2016. Read Less
Sail Date November 2016
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of ... Read More
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of 10 ranging in age from 59-72, and all have cruised before. We generally cruise with Oceania. Our satisfaction with Oceania's offerings factored in our decision to book with Regent, which was described as the next level up in the NCL firmament. The main consideration was the African itinerary - voyaging from Cape Town to Cape Town over 15 days. A 3 day safari was offered as a 'booking bonus,' and that part of our trip exceeded all expectations. We stayed at the magical Eagles Crag Lodge in the Shamwari Game Reserve, and would rate that experience as flawless. THE GOOD: The ship has recently been refurbished. We found our cabin to be quite nice, although despite the new bedding and curtains you could not camouflage the fact that it had been around the block (world) many times. The staff on board tried harder to please us than any others I have ever seen. Having said that, they seemed to have a great deal of difficulty in getting our dinner orders straight, perhaps because we typically chose to sit at a table for 10. The food was very good, and dinners could be customized (although they didn't always manage to get the requests right.) The wines served were good, and flowed without interruption. Staff remembered what you liked, and would go out of their way to have the perfect drink arrive even before you had a chance to order! The performers were encouraged to interact with the guests, and we had shared dinners with some of them. The nightly shows were surprisingly very good, particularly given the small size of the ship. THE BAD: At dinner time there is really only just enough capacity to seat everyone simultaneously. Although without set seating times, in our experience dining was always a multi-hour event so that tables did not turn over. Compass Rose and Sete Mare were therefore invariably completely full all night, and hence very noisy. The poor wait staff ran around madly trying to accommodate serving so many meals in a completely full space. I did not care for Sete Mare at all. It had a 'cafeteria' like feel, in my opinion, and the acoustics were such that we found it impossible to have a reasonable conversation in that venue. I found the food there to be inferior to what was served elsewhere on board. I must admit that I missed the multiple specialty restaurants we have so enjoyed when onboard the Oceania Marina or Riviera. Although the Compass Rose menu offers a couple of choices that change every day, overall there is a sameness to the (generally excellent) food. I like to enjoy more variety in eating-Asian Fusion one night, French the next etc. There is also no quick/ casual venue available for dinner. Lunches in the Compass Rose were excellent, much less so poolside or at la Veranda. Overall, the quality and choice at lunch was disappointing. We like to book our own ( private) excursions, so the offerings here, especially since we missed all of the best ones, were very poor. I won't give up control of what I want to do in port to a cruise line again. THE UGLY: Regent includes excursions in their cruise cost. We missed fully 40% of our scheduled ports because of inclement weather, obviously with the loss of the booked excursions at these sites. While Regent is not in control of the weather, they also did a very poor job informing the guests of the problems. No compensation was offered for the missed experiences. Regent advertises that you can do as many excursions as you would like. The tours are strategically timed so that it is impossible to do more than one per day. Anything remotely interesting requires an uncharge, which is as much as you would pay for the tour in total if you were arranging it yourself. The ship careers to a VERY OLD clientele. A 70 year old member of our group observed that the music regularly played onboard ship was what his parents used to listen to. Staff told us that our cruise was on average significantly younger in age than Regent's usual - (!) our group doesn't often feel like the young people! It was virtually impossible to have music in the bars etc. updated. Despite pleading with the cruise director, we were unable to change any of the selections - disregarding the fact that the dance floor was completely packed when Beatles tunes were played (the absolutely most modern out-there rock and roll ever to be heard on this ship,) the cha-cha continued with no one up dancing. I fully understand that there is a range of ages on board, and that all tastes should be accommodated. However, if it was recorded after 1950, you might not get to hear it on board this ship. Shouldn't those of us under 80 should get our turn too? Read Less
Sail Date November 2016
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon ... Read More
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon tea, and the putting green are all very good. The pianist was OK, but we warmed to her and enjoyed her quizzes. Highlight of the cruise was a concert given by a local choir in Namibia (who were then hustled off the ship so that it could sail!). On the other hand, in our view the following leave a lot to be desired: food quality; food service especially in the overcrowded and noisy Sette Mari/La Veranda ; drinks service at the overcrowded pool bar (best just to go to the bar itself and order it from the staff there who are very helpful); wine service in restaurants, especially after 9pm when most of the wine waiters disappear; some excursions (it appears not to be Regent's policy to send a member of the crew on each excursion to help resolve any problems); entertainment which, apart from being too loud, was of very mixed quality and very much attuned to an American audience - the pits was a concert by so-called 'Opera Girls' which included only two operatic items, one of them composed as a tenor solo. We heard many complaints on-board from other guests, and we had a major complaint about arrangements for a 'free' post-cruise safari, which were notified shortly before the event and were wholly unacceptable. The Destinations staff lied to us about the situation and then wanted to charge over $500 to remedy it. Suffice to say that after we complained Regent eventually paid us substantial compensation. And one further thing: after complaining about our first cruise with them in June 2016 we were told that the on-board General Manager would be asked to ensure the quality of our (already booked) next one. We did not notice any impact of this promise, and indeed had no contact whatsoever from him for nearly two weeks on that second cruise until we complained about the post-cruise safari. Overall they need to improve their self awareness, rather then believing their own publicity, and learn more about customer service. We would not sail with them again. Read Less
Sail Date November 2016
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff ... Read More
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff kept the suite to an extremely high standard. The food in the Compass Rose restaurant was also excellent, however, their Prime 7 flagship restaurant was nowhere near the standard we have experienced in the Murano restaurants on Celebrity's ships. The La Veranda was alright for lunch but for breakfast it was a problem if you required any form of eggs other than scrambled. On one occasion I waited 15 minutes for 2 fried eggs, then for 10 minutes later in the cruise and had to get fresh bacon and sausages one day because they had gone cold prior to arrival of the eggs. On one occasion they forgot about the poached eggs my wife ordered from the kitchen. This problem was because there was only one person detailed to fry eggs and create omelettes in a very busy restaurant. In the evening the La Veranda became the Italian themed Sette Mari and was good. However, the service for dinner in both Prime 7 and the Compass Rose was nowhere near 6* standard. We experienced a thumb in a coffee cup, sauce along the edge of the plate, entree cutlery being placed on the table whilst we were still eating the appetizers and being reached across whilst eating to remove wine glasses that would not be used. We raised some of these points the first night in Prime 7, and the Maitre D said it would be addressed. Prior to the cruise we received an e-mail from RSSC saying that a Yellow Fever vaccination certificate or exemption certificate was required to board the ship. I contacted RSSC to inform them that the cruise itinerary of countries to be visited only required it if you had either been in a country recently that had Yellow Fever or you had transited through one of these countries for more than 12 hours. They still insisted on having the vaccination or exemption certificate. On-board we discovered several guests had not had the vaccination because they were categorically told by their vaccination centres it was not required, and as it was a 'live' vaccine the side effects could affect some people badly as my wife experienced. After several conversations with Reception staff, who initially informed us that the certificates were required by the port authorities, they eventually conceded that vaccination certificates might not have been required but stated that they were in daily contact with port authority health officials and the requirement changed daily. Unfortunately, this again was misinformation as confirmed by the South African government website and relevant port authority websites. We experienced very high winds during the cruise and missed out on 3 of the 8 ports-of-call as we were over 38 hours late leaving Cape Town and about 20 hours late leaving East London leading to a revised time table. On leaving East London, after waiting some time for clearance to leave, many guests were on the sun decks and shortly after leaving the harbour the ship was hit by high winds and a very considerable swell. Guests just had time to get off the sun deck before someone got injured. Sunbeds were careering across the deck, plates crashing in La Veranda and bottles smashing on the floor of the Galileo lounge. The Captain should have known about the weather conditions but made no announcement before leaving the port. However, he did broadcast shortly after that the bad weather and rough conditions would continue for about 3 hours before easing off. Several guests were concerned and extremely worried and fearful about the severe conditions, some felt it was foolhardy to have left port. The reason for leaving in these conditions was probably to ensure we went to Namibia as it is a requirement for a ship to visit at least 2 countries be classed as a 'cruise liner'. The shore excursions were generally alright except for one around Durban. We had arrived there early due to the amended timetable and the tour we did passed through a lot of building sites. We were only allowed 10 minutes off the coach on the 3 hour tour and the stop at an over-Durban viewpoint there were used hypodermic needles in the grass. We asked the tour staff if they had been on the tour, they had not. We, and several other guests, asked if a rebate would be given for the missed excursions at the missed 3 ports-of call, however, we were told no rebate would be offered as they were 'free'. I contacted Regent’s CEO by email regarding this and he did not mention or address this in his reply! It certainly gave the impression that the cruise company's view on profits outweighed guest satisfaction as they probably saved considerable money as I am sure they would not have paid the full amount for them, if anything at all. We are still waiting a response to our request from Guest Relations. A few guests we met had sailed with Regent on numerous occasions, some on the Navigator, and we asked if this was the standard of service they had experienced in the past. All said it had gone 'downhill' considerably. Regent Seven Seas Cruises is now part of Norwegian Cruise Lines. Although the weather conditions were not ideal, overall the service in our opinion was not up to 6* standard. Hopefully this was a 'one-off' and our next cruise with Regent will be 6*. Read Less
Sail Date November 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
Sail Date November 2016
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough ... Read More
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough seas, too many sea days, mediocre food, very expensive and too many rude staff members, made this the cruise from hell! The cabins are nice, Prime 7 is good but you can't get in very often and as mentioned in other reviews, going to other restaurants can be overcrowded with slow service. After our return we tried to get some compensation from the cruise line and they offered $500 per person on our next cruise! I was hoping they would do something to make me want to cruise with them again, but no such luck! There are too many high-end luxury cruise lines that care about your business. This is not one of them, so find another cruise line to spend your hard-earned money on! Read Less
Sail Date November 2016
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 ... Read More
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 of 7) said to result from the ship being prevented from leaving ports - including the first port of departure - due to adverse weather! Restaurant dining was often 'drawn out' such that later courses were either rushed or cut short to enable us to attend a chosen 'show.' On board entertainment and/or sea day activities were generally poor and not consistent with what might reasonably be expected of a so-called 6 Star operator and many other 'finesse' points associated with luxury cruising (e.g. cleansing towels and drinks on returning on board from excursions, cabin-provided canapés ) were missing. We encountered a distinctly apathetic tone and lethargic response to criticisms and requests for improvement, ultimately resulting in advice that all such matters should be addressed to their customer relations department on return home. If Regent think that 6star cruising means all-inclusive 'free' on board drinks and gratuities they need to review their organisation and look at at others who really are 6 star. We had high expectations of this high cost cruise only to be HIGHLY disappointed. Read Less
Sail Date November 2016
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the ... Read More
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the other current reviews. I have observed that some passengers are just plain rude. They complain all day and nothing a crew member can do is good enough. They think that because they paid lots of money for the cruise, their feet should be kissed. Yes, I am sure not everything has gone well on all cruises..we to have had a flooded room, no air conditioning and missed ports for what seemed no reason at all-except for Regent to save money on docking and tours. There are many passengers from lots of different countries that have different customs. We noticed that some passengers after a wonderful 8 hour tour tip the tour guide and bus driver one dollar...if anything at all. These passengers in my opinion should stay at home..AND these passengers are ALWAYS the ones who will not stop asking the tour guide stupid questions and will not shut up..for 8 hours! Alan, the head supervisor for all the Navigator restaurants seemed to be everyplace at the same time.. checking to see if everything was good... Lorenzo, was in charge of La Veranda was excellent..The supervisor at Prime 7 was also wonderful, always ready to please. Yes, sometimes the food in all 3 of the restaurants was not perfect.. but this ship cooks about 3,000 meals a day for the passengers and the crew... this is not your home or a famous Beverly Hills restaurant... which I do frequent and at times their food is not all that great. Yes the rear of the ship vibrates.. it always has.. I have no idea why... Get a room midships.. we have NEVER felt the ship vibrate from our room 918. There is a problem, and now you know the solution.. We did have a problem with a member of the dance crew.. and reported it to guest relations. Within an hour I was contacted by the general manager, who came to me for a meeting... then the head of personnel asked me to meet him... and the problem much to my shock was resolved.. What more could I ask for? We started in Cape Town with a 3 day African Safari at the Bayethe Lodge. Words cannot express how wonderful this was.. The company that operates this animal preserve is first class.. the best lodging, the best food and the best employees. Jacque was our guide and if he does not become president of this company, it will be their loss. He was knowledgeable, caring and intelligent. We have already booked our next trip on the Navigator back to Africa and Bayethe for April of 2018! 95% of the passengers were as usual wonderful.. and over the years we have made great friends while cruising... they go with the flow and keep their complaints to a minimum... but some people just cannot be pleased.. Yes I have for the most part taken the Navigator's position in this review.. but then these crew members are away from home for 8 months at a time and they also deserve some consideration. Lastly, do not waste your time contactin Regent's main office.. THEY DO NOT CARE. They fill up their ships and make lots of money and if you do not return, someone from Crystal or Silversea who has had a bad experience there will come to Regent and take your place. THEY DO NOT CARE...!!!! Read Less
Sail Date October 2016
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly ... Read More
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly handled. We couldn't visit Madeira but just 2 coaches were offered for an alternative day out from Lisbon The ship has had a facelift but the bedrooms are tired. Beds, towels, toiletries, butler & cabin staff all excellent though. Compass Rose service was a joke. 3 hours for a 3 course meal was good going - though I did get 3 courses 1 lunch in 20 minutes! Shows were usually missed though that was no great loss. The ship's troupe were great & should have been used more. Food was average - the premise appears to be quantity over quality. Food was lukewarm, dishes forgotten just so many faults. Wine service incredibly slow. Best wine we found was on offer at £6.50 at Morrison's when we returned. Hardly fine wines! This is a brief summary of 6 page letter I sent to Regent. Usual response I believe for dissatisfied customers, money off next cruise. Do they really think I'll cruise with them again?! Read Less
Sail Date October 2016
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours ... Read More
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours can be a bit harsh but the ports visited did not have any luxury buses to offer. Most tours were doable. This is a port issue not the ship problem. The refurbishment of the ship is very nice. The cabins did loose some storage space but you are not making the cabin your home for life. TV was sporadic along the west coast of Africa. We liked the entertainment that was done by the ship staff and dance crew. We did not care for the entertainers that were brought on board for limited shows. The exception was a wonderful children's choir from a local port area. We have booked the Amazon on this ship for the summer. Read Less
Sail Date October 2016
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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