21 Regent Seven Seas Mariner Caribbean - Western Cruise Reviews

Regent sells this cruise as luxury, which is deceptive. Most of their ships are old which in this case is the Mariner, which is in disrepair [the Navigator which I sailed on is worse the ac could not be fixed and staterooms in aft bounced ... Read More
Regent sells this cruise as luxury, which is deceptive. Most of their ships are old which in this case is the Mariner, which is in disrepair [the Navigator which I sailed on is worse the ac could not be fixed and staterooms in aft bounced from the engine room.] The stateroom was not ready for use. The ac temperature was 74 and there was slow airflow. After four calls throughout the day and being ignored I threatened to call the General Manager and two men showed up to fix it. The shower had low pressure and a new shower head had to be replaced. Basically, I am restoring the stateroom for the cruise line. The bathtub was very high and narrow. Although we were there was no accident because we were careful and physically in good shape, I’m sure there are many accidents. I do not know how in good faith Regent can allow this dangerous situation to continue. The ship’s waste-processing system leaked toxic gas into my stateroom, throughout the ship and even along dockside at different times. Try breathing this all weak with no fix. The toilet stopped working because the entire line had to be repaired. The quality of the food was on the cheap end. For example, I ordered a rib eye, which I could make shoes out of which were not even supermarket quality. The fruit was not ripe, lower end quality, as you know fruit is rated. The service is slow and disorganized because Regent hire third world labor whose forte is not serving. The dining room manager was obnoxious. The dining attire stated nothing about sandals. However, He singles me out in a non-discrete manner in the middle of the dining room for all to hear “ sandals are not allowed!” I pointed to male guest already seated with sandals and asked what do you have to say to him….His response was no response. I asked him about the woman wearing sandals and he ignorantly responded, “this not discrimination!” Keep in mind he didn’t read stated rules on the menu, which I have already mentioned. Now we get to the pool deck. Although drinks are included there were no waiters on deck 12. There were three waiters on deck 11 by the pool. I spoke to the Beverage Manager who does not do his job and supervise and informed him. I sure the reader will not be surprised that the next day there were no waiters on deck 12 serving drinks and to make matters worse the pool deck manager allowed every towel area to run out of towels. I know this because I had to check every area looking for towels instead of relaxing. When I found him his explanation was, “there’s wind I can't put them out!” He could not explain why he did not put the towels in the boxes with lids [another incompetent.] It should be noted the main incompetent is the General Manager who hides in the back, is never visible, does speak to passengers passing by to get feedback. The buck ends with the CEO. The pyramid crumbles from the top and that’s who’s responsible for their brand. This cruise line is an overpriced, high-end rip-off. Just about any mid priced cruise line can do way better than this. Save your money or find a real luxury cruise line if it exists. Read Less
Sail Date October 2019
This was an Anniversary cruise for us and we were quite pleased with the overall experience (particularly no children on board). My wife's double-doctorate background concluded that, facetiously, Walt Disney must have been involved ... Read More
This was an Anniversary cruise for us and we were quite pleased with the overall experience (particularly no children on board). My wife's double-doctorate background concluded that, facetiously, Walt Disney must have been involved with Regent's personnel committee because she/we were so, so overwhelmed with the friendly, caring, positive and enthusiastic traits we experienced every single day of our cruise in our interactions with the crew and staff. Having read some of the previous food reviews on Cruise Critic, we felt we were on a different ship in that our meals were over-the-top good, both as to food quality & appearance and service. Period! They were very good gastronomic experiences. Our cabin was impressive as will be described below. Now, as to areas that could be improved, I'd need to start with the embarkation process in Miami where we were crowded into a holding pen area until magically they started calling groups to board the ship. No refreshments or other amenities were offered while waiting, some of whom were there for 2+ hours. A fairly common complaint I heard on board was the unreliability of the ship's Wi-Fi system. Another frustration was the lack of sports information on the TV system, i.e. ESPN. We're in the midst of the college and pro football seasons, and the World Series, and we were left in the dark. No one wants a sports bar, but ESPN would have been great. Finally, our port visit to Costa Maya was less than satisfying, but the other ports were well worth visiting. Please don't let these few negatives stand in your way. The many, many positives easily overwhelmed the negatives. Read Less
Sail Date October 2019
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
Sail Date December 2017
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this ... Read More
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this cruise with very high expectations, and I am happy to say they were not only met, but exceeded. The ship is very nice and a very comfortable size. Sure, it needs some updating, but there was nothing at all that was unpleasant. The embarkation was organized and easy, but where they had us waiting in Miami was a little strange. We were in some sort of temporary tent building and it was definitely not luxurious. We arrived early so we had run of the ship and were able to take lots of pictures before anyone got in the way. Our cabin was more than comfortable. The shower was huge, as was the walk-in closet. The bed and pillows were comfortable. It was kept very clean and the room steward was very attentive. The verandah was nice and they had thick cushions to put on the furniture if you wanted to sit outside comfortably. The vanity area was perfect for applying makeup and the lighting was decent. The dining room was my favorite. The menu is superb. There are so many choices, and they are all upscale. You can have anything you want and they can customize to any way you like it too. The steaks, fish and seafood choices were better than any high-end restaurant. On one side of the menu the options change daily. The other side of the menu is the same every day with all the standards, and then some. I never had anything I didn't like. The service was wonderful. They bend over backwards to please you. The buffet is small, but there is always plenty to choose from. The pool grill was good, but nothing special. Lots of choices. The activities are limited, but that doesn't bother me personally. I enjoy relaxing and found enough things to do. If you always need to be entertained, you might not find enough going on. The entertainment and shows were decent, though not spectacular as one would expect. I did not like the Regent singers and dancers. I found they couldn't really sing. They were always off tune and annoying. I found those nights to be quite tacky and boring and I stopped going to those shows. We only went when there was a guest entertainer, and they were quite good. The service overall is impeccable. They can't do enough for you. I never came across any personnel who was not kind and helpful and professional. The bar drinks were superb. I am not a big drinker, but I tried a few interesting cocktails and they were always delicious and served with pleasure. The daily trivia game was always packed and people seemed to love it. It was hard to get a seat, so go early. They should do more things like this on sea days. The ports were not that interesting to us (Costa Maya Mexico, Roatan Honduras and Harvest Caye Belize). I didn't mind because I was not expecting much, and I don't cruise for the ports necessarily. I am much more into the cruise experience itself. The shore excursions we took were run very efficiently and were good. It was the Christmas cruise, so it was very busy with families and children. They all looked like they were having a great time, but I would not recommend this cruise for children otherwise. Overall, it was one of the best cruise experiences I have had. You can't beat the value and you certainly get what you pay for, and then some. I will definitely look forward to sailing with them again, particularly after they come out of dry dock. Anxious to see the changes. Read Less
Sail Date December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
Sail Date December 2017
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is ... Read More
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still great. We used Regent air and pick up at airport was fast and included a small guided tour of Miami that was very good as was the tour guide. After almost a 3 hour ride we got to the port right at time for early embarkation. The backup on the boarding ramp was due to trying to get some transfer chairs to people with special needs. Very disappointed about lack of enrichment lectures. I asked and was told the planned guest speaker had family issues that caused a cancellation. Too bad as we had three sea days out of ten. Most excursions and guides were good to excellent. They were courteous, knowledgeable, and concerned with safety. I had been offered a welcome home OBC from Regent if I booked another trip within 45 days and they refused to honor it. I was told that I'd gotten such a good price they wouldn't honor the offer. It was only for $100. OBC and that seemed like a pretty bad image to set in my mind. I also missed the staff welcoming guests back on board at the gangway after a long shore excursion. I'm finding this lacking at all of the ports this trip. An offer of cold water, a damp towel, a person to greet you. Debarkation went smoothly and our transfer included a ride on the Big Bus Tour with luggage transfer to the airport. Read Less
Sail Date December 2017
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their ... Read More
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again. Read Less
Sail Date December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
Sail Date December 2017
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team ... Read More
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team were attentive and expressed genuine and attention to detail. Every meal was outstanding. When we asked for a different wine it was presented effortlessly. We enjoyed the entertainment. The shows in the theater in the were very good and of course the ever present pianist was a pleasure to listen to. We particularly enjoyed the final show put on by the crew called 'Krew Kapers' that was really cute along with farewell video We took the 10 day cruise through the Western Caribbean and could not have been more satisfied. For the crew no request was too small or too difficult. In particular the cabin attendant (Pamriela) was excellent in her attention to detail. Then of course there was Chef Kelly and his team; superstars every one of them. On one of our shore adventures (Belize) we were particularly impressed with our guide Saul who took care of us as we toll the river tubing outing. That is something not to be missed. Also worthwhile is the dolphin adventure in Costa Maya and the (real) submarine adventure among the coral in Georgetown. To be avoided in the trip to the old fort in Guatemala. We had a guide (Luise) who was an avowed socialist and who kept telling us how well informed he was and also kept referring to us as 'you guys'. The boats to get to this old fort were difficult to enter and exit. (this was the only negative) All in all a great 12 days. Thank you Capt. Aivo and your crew. Read Less
Sail Date December 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
Sail Date April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
Sail Date April 2017
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked ... Read More
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked into both restaurants and managed to dine there. Somebody always no-shows or cancels last minute. For the first time in all the cruises we have taken on RSSC the cabin attendants were marginal. I asked for a bottle of wine, it was never delivered. On the first day we told them that we drink a lot of water and to keep the fridge filled. We had to ask for more water once. The ship overall was "tired". It's time for dry dock. But overall it was a great experience. We were on Mariner for Christmas & New Year and many crew members were the same, so that made it nice. The entertainment was the same, so we didn't go. The "Spontaneous Duo " was still there too. Didn't like them Christmas, didn't like them now. 7 days on RSSC is NOT enough. We actually haven't figured out what "enough" is. Read Less
Sail Date April 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less
Sail Date April 2017
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and ... Read More
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and see their history. Harvest Caye Belize is just a cruise ship owned island. It was a pool/beach day. The pool is large and clean with swim up bar and good service. We had a pool cabana which we thought was worth the money for the service and having a shady place to relax. But the beach and pool were never crowded (rather empty actually) so it was not required. Costa Maya was a disappointment. The snorkeling tour was a 45 min bus ride to an unexciting location, with poor snorkeling. The water had at least 30 feet of heavy sea grass before you get to any visibility then it was just moderate visibility with lots of algae. This is the site of a former dolphin swim but instead they have sunk cars/plane/helicopter in a failed attempt to make a new reef. it was dismal. And then you are stuck there for an additional hour and half with drinks and food for sale. It was fine, but not interesting and not worth it. It appears better to have stayed in the little port and swam at the pool. the vendors at this port are very aggressive however, and that makes it unpleasant. The ship itself is good. We were on it last summer in Alaska. We had a Penthouse A cabin on 11 and it was well worth it. We had a large room and lovely balcony. It has butler service which for us was just daily canapés. The negative was that since this was easter weekend and a special location (Cuba) there were a few families with small children - and there is nothing for them to do on sea days on a regent ship except annoy others who are trying to read quietly. There is little to do on sea days, and the spa is very expensive compared to others. Service was fine, just not worth the cost. Food was good throughout except the italian speciality - which required a buffet for dessert instead of delivered choices. Read Less
Sail Date April 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
Sail Date January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
Sail Date January 2017
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". ... Read More
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". We made the decision to splurge and go all out for our 40th anniversary in November, 2016. We had heard many great things about Regent but, alas, we also heard from seasoned Regent travelers that they would no longer sail on RSS since it was taken over by Norwegian due to the "lack of service" that they were used to. We booked it anyway because other friends were still happy. We went in with our eyes open but we did not expect to be disappointed in the one thing we most looked forward to: Butler service. The ship is beautifully appointed and the cabin was large and perfect (except for a/c control). However, the butler did not meet expectations. The steward greeted us in our cabin a short while after departure with 3 of our 4 bags. He was surprised that we had not yet met our butler. (Not off to a good start.) Later in the evening, they finally found our lost bag and it was delivered by the long-awaited butler. He showed us around "some" the cabin and seemed pleasant enough. He did not explain any of the electronics and although the cabin supposedly included an iPad he never produced one. In hindsight, it might have been helpful for shipboard services (maybe even to contact our butler!!). It also included pressing which he never offered. Over the next 11 days, I do not think we saw him more than once a day on average. Even then it was quick and brusque. He always made us feel as if we were bothering him. I guess if you have a butler, then the steward does not come around so we basically paid for "super service" and got none at all. On the second evening, we ordered canapés (which are included in the “all-inclusive”) in our Penthouse Suite to go with the bottle of champagne that was in the Suite when we came aboard. He added crab legs to our order on his own initiative, but we graciously explained that my husband did not eat fish of any kind. The next night, he brought us shrimp. We are easy-going people – we rarely complain and are not very hard to please but this guy did not even try to learn our preferences and routines. As a secondary issue, his English was poor, he was very soft-spoken and he would not make eye contact – all of which made communication that much more difficult. Let me add that we once went to a "Sandals” resort where we upgraded to their butler service. We were assigned three butlers who were available to us almost around the clock. After the first day, they "knew" what we wanted before WE did. I expected pretty much the same kind of service from Regent - NOT. There were dozens of “little things” that led to my “3 star” rating - with the butler service being the biggest disappointment. Some other notables: The woman at the Destination Services desk did not smile for 11 days and was very rude EVERY time we asked a question. But the rest of the staff was awesome. The excursion team on the docks (especially Luke) went out of their way to accommodate us when there was a weather issue. (Luke knew us by name after the second day.) The wait staff was very friendly and tried to please although there were sometimes language problems. Ashley on the security team called us by name every day after about Day 3 when we came back on board - long before he saw our IDs. The bartender (Inna) at the pool bar not only remembered me but also remembered what I drink. So to these people, I give 5 stars. DINING: Disappointed by some and pleased by others. "Prime 7" did not live up to the hype. My hubby’s NY Steak was not edible and neither was my whole main lobster - on our anniversary night!! We decided to give them another chance and were able to get reservations for second night. This time, hubby had the filet and was quite pleased. "Signatures" steaks were even worse. We dined most evenings at Sette Mari and were never disappointed. The Veal Osso Buco they offered was the best I have ever had. We only had breakfast at Compass Rose one day because I sort of got turned off by finding a hair in my eggs. Ugh! We pretty much did breakfast and lunch at the La Veranda buffet. Hubby says they (which becomes Sette Mari in the evening) had the best Caesar Salad he’d ever had!! Overall the desserts looked beautiful but lacked much taste. EXCURSIONS: Some were just okay but a few were totally awesome. Our first tour was the "Swim and Ride the Dolphins" excursion in Cozumel. This was an unbelievable experience. I was not sure I would do it because I had read that the dolphins were not treated well in some facilities but that was SO not the case where we were. It was a beautiful marine aquarium and it was obvious that the trainers loved their work and that the dolphins loved them. Highly recommended!! Then came Belize – the "Cave Tubing" excursion. Both the cave tubing itself AND our bus tour guide (Peter) were 5-star. It was about a one-hour ride to the river and caves and this young man (speaking wonderful English) told us all about Belize, the city, the schools, the culture, it's history and its current political issues with Guatemala. Once there, we set out on a 40-minute walk along a beautifully-manicured trail through the jungle with another great guide who spoke flawless English. We were all carrying our large inner tubes but this was not an issue. For the one lady who did struggle with it, he carried her tube! Upon arriving at the river, we entered the water and sat in the tube. Only our behinds were wet (and feet from wading in). He tied the 8 of us together and we started "water rafting" down the river - very smooth, clear water with rocky bottom. The caves are not completely dark as there are a lot of openings and there was plenty of room between us and the stalactites. Again, the guide was very informative with lots of history regarding the caves. This excursion may have been the "highlight" of our entire 12 days. One additional comment: We are divers and the dive shops that Regent sourced were excellent. However, there were only two dive days offered on the cruise (one was "inclusive" but the other was not - we paid extra). There should have been more diving options in this world-class diving region. We only wish that we had done our own research (as some other divers did) and arranged dives in a couple of the other ports-of-call like Cozumel and Roatan!. ENTERTAINMENT: Regent had a company that did several song and dance shows that were truly Las Vegas-quality. They did a cirque de sole'-type show that was absolutely stunning. But this company only performed (I think) 4 shows out of the 11 nights. The rest of the entertainment was mediocre at best. Regent's shipboard band, though – which provided music for most of the shows and many lounge acts – was TERRIFIC!! Our biggest entertainment criticism is there was only one show per night with a 9:30 pm start. This was a bit late for many of us who had early dinner at 6:30 or 7:00 and then had an hour or more to kill before the program began. I realize that the Mariner is a smaller ship and it is not practical to have an early show and a later show as many of the larger ships do, but on several occasions we decided to “call it a night” after dinner with wine and did not stay up for the show, especially if we had an early excursion the next morning. A word about the wines: We are wine-lovers and the selection of “house wines” was quite good – and plentiful. The restaurant staff and wine captains (especially Roderick in Sette Mari) were generous and helpful. The “Reserve” wine list was phenomenal and the mark-up on those additional-charge wines was very reasonable. The Spa: Canyon Ranch generally runs a good operation but the Mariner’s people were not up to snuff. I had a massage on our anniversary morning with a masseuse who didn’t shut up for the entire hour – most of her chatter trying to sign me up for the NEXT massage. My husband’s masseuse was OK but nothing special given the $195 cost for an hour. In hindsight, we wish that we’d used the ship credits we spent with them for more wine upgrades! :) To sum up - I give the butler a 1-star, the restaurants a 3-star, most of the excursions a 3-4 star (with exceptions to the two noted above) and a 5-star to most of the crew. Would I do a Regent cruise again? No. Would I do Regent’s butler service again? ABSOLUTELY NOT!! While the overall experience left us with some nice memories, there were sufficient negatives that we will look at other “all-inclusives” for our future cruises. Read Less
Sail Date November 2016
We were looking for a luxury cruise in Europe and chose Regent as we didn't want a huge ship and didn't want to have to really dress up each night for diner...and Marnier did not disappoint! Our cruise left out of Barcelona ... Read More
We were looking for a luxury cruise in Europe and chose Regent as we didn't want a huge ship and didn't want to have to really dress up each night for diner...and Marnier did not disappoint! Our cruise left out of Barcelona and we arrived there 3 days early making our own flight arrangements using frequent flyer miles. Barcelona is a great city. I highly recommend spending a few days here if your cruise starts or ends in Barcelona. Embarkation was extremely easy. We took a cab right to the boat at 11:30 AM where they took or luggage and within 15 minutes we were checked in and in out suite. Fortunately, we were offered an upgrade from a deluxe suite to a mariner suite a week before we left. It was a lot more money, but a great deal off the original price for this suite. The Mariner Suite is fabulous with more space than we needed. The best thing about the suite was having 1 1/2 bathrooms. The service by both the stewardess and butler was excellent. My only complaint was our butler did not get us into one of the specialty restaurants for an additional time beyond the reservations we made months earlier. Other people's butler got them in for additional nights and we were disappointed ours did not. The food is generally very good. Excellent in the specialty restaurants, hit and miss in Compass Rose, and very good in La Veranda. The biggest problem is the time it takes to eat. Figure 2 hours in the specialty restaurants and Compass Rose. After a long day in port we did not like 2 hour diners so we ate the most diners at La Veranda which was much quicker and very good. Many reviews on here have been critical of La Veranda so we were pleasantly surprised how good it was. Maybe those folks were talking about breakfast or lunch! Although we are not wine snobs, we did not find the variety of wines very good unless you wanted to pay extra. I found the reds pretty good, but my wife likes oaky chardonnays and all they had every night were light fruity whites. They asked us for a mid cruise review and the one complaint we put in the review was the wine and within a day the head sommelier contacted us and found us wine we liked. I was impressed that they took care of this so quickly. The entertainment is pretty good, but we only went to one show. After a full day in port and diner we were generally too tired to see the shows. The Casino is small and not very crowded. The best thing about this cruise was it never seemed crowded any where on the boat...it was fabulous. This cruise was port intensive and we are not big tour fans so we decided in some ports to go around ourselves which also allowed us to sleep later a few days. Below are some comments on the ports we visited: Marseilles: An absolute pit! Do not go to this city. If your boat stops in this port take an excursion to the french countryside. Monte Carlo: Great place. Didn't take a shore excursion here as we could walk everywhere from the port. Livorno: Since we were heading to Florence after our cruise we went on the excursion to Lucca. Lovely town and the tour guises were very good. If you have been to Florence already I recommend going to Lucca Rome: We had seen most of the sites in Rome already so we took the excursion for the express train to Rome and spent the day on our own. The train arrives in Rome by the Vatican and you catch it back at the same station at the end of the day. Amalfi/Positno: Due to rough seas we had to dock in Naples and we took an excursion to Pompeii and Sorrento. A great excursion with a wonderful guide. Pompeii is fantastic and Sorrento is a lovely coastal town. Highly recommend this excursion. Taormina: Again due to rough seas we docked in Messina. Took the excursion for spending the day on our own in Taormina and enjoyed it very much. great little resort town. Corfu, Greece: Just took the free shuttle into town and spend the day exploring Corfu on our own. Enjoyed it as well. Beautiful coastal town with some nice sites like the Old Fort. Dubrovnik, Again took the free shuttle and explored on own own. Really cool walled city and nice people. Venice: We had been here before so we just walked around the day. The boat docked close enough so it only took us about 1/2 hour to walk to St. Marks square. Debarkation was easy. We departed the ship at 8:30AM, picked up a rental car and headed to Florence. We really enjoyed our first Regent Cruise and have already booked another to the Baltics. If you are looking for luxury, but not snobby experience and dont want to wear a coat and tie or, for the women, fancy dresses every night this is the right cruise line for you. Read Less
Sail Date November 2011
My wife and I recently returned from a 10-day Western Caribbean cruise on the Regent Seven Seas Mariner. Our observations follow. For purposes of evaluation, you should know we have taken thirty-five cruises on ten different lines, the ... Read More
My wife and I recently returned from a 10-day Western Caribbean cruise on the Regent Seven Seas Mariner. Our observations follow. For purposes of evaluation, you should know we have taken thirty-five cruises on ten different lines, the last fifteen primarily on Crystal and Silversea. The best way I can describe our reaction to the physical ship itself is "ordinary." There is nothing particularly impressive about any part of the ship. The public areas in general, and lounges in particular, appear to be standard Hyatt or Hilton fare. The fitness center is small and under-equipped (at the peak hours of the morning, there was frequently a wait for the few elliptical machines, and the assortment of equipment was disappointing). The locker rooms pale by comparison to Crystal. They are cramped with no room to do anything other than shower. For some reason, the locker room does not open until 8:00 a.m. This is particularly inconvenient for those who are in the gym at 6:30 a.m. when it opens. When I asked about this, I was told that most passengers return to their cabins after exercising. Because the steam and sauna were turned on at the time of opening, one would be (and, indeed, was) scalded for the first half-hour or so until the temperature in the steam room regulated itself. On the opposite side of the spectrum, the sauna had not reached any appreciable heat by 8:30 a.m. I cannot tell you what happened after that, as I was long gone by then. Similarly, the dining rooms are plain with nothing memorable about their physical setup or facilities. Although the staterooms are said to be larger than those on Crystal, it is not obvious that they are. I suspect the increase in size is taken up in the walk-in closet. While that is a plus, the rooms are a poor comparison to Silversea and are no less cramped than those on Crystal which are small. The service generally was quite excellent in the bars and on deck. There, the service crew could not do enough to please, and I would give it the highest marks. With two exceptions, the same can be said for the cabin service as well. For whatever reason, our room appeared to receive only the most superficial going over (I will not use the word "cleaning") before we arrived, and we found a number of items scattered about the room that ought not have been there: A memory stick and a box of Q-tips apparently belonging to the prior patron lay on the cabin floor and opened in the bathroom respectively; and an empty plastic bag resided behind the couch. Further, our room was neither made up nor turned down by the time we stopped by our cabin at 10:30 p.m. on the night of embarkation. We were not alone in this situation, however. As we made our way through the corridors, the stewardess carts were ubiquitous. I can only conclude they got a very late start for some reason. The public areas were generally well-maintained and immaculate. The service in the dining rooms was uneven. Sometimes it was quite attentive. This was particularly true in Indochine and the Italian steakhouse (the name escapes me). The service in the main dining room was haphazard and extremely rushed. Normally on Crystal or Silversea, when one enters the dining room between 8:15 and 8:30, one is finished with dinner two hours later. Here, in the main dining room, it was difficult to stretch the dinner much beyond 9:15. By way of footnote on food and beverage, one of my partners ordered a bottle of wine for our cabin which never arrived. One of the greatest disappointments in terms of service was the Maitre' d's at each of the restaurants other than Indochine. I found them at best indifferent. In addition to the excellent service staff in the cocktail lounges and on deck, the pre-boarding check-in was superb. I have never had an easier time - or a more pleasant experience - getting on a ship. Equally outstanding were the young woman who ran the computer room and the staff at the reception desk. They were accommodating, knowledgeable, polite and efficient throughout the cruise. Unfortunately, the same cannot be said for the staff at the travel desk. We took no excursions. It was not for lack of trying, however. We were interested in two; one was booked and we were closed out. While I do not blame the cruise line for having too much demand and insufficient capacity, one would have expected at least a call from someone to tell us that they were not going to be able to accommodate us. The second excursion in which we had interest was one about which we had some questions which were not answered by the pre-cruise literature. When I went to the travel desk to inquire, the best the attendant could do was open up the tour book and read to me what I had read myself. He was incapable of answering any of our questions and seemed indifferent both to our questions and his own lack of knowledge. As the ship's television had no information on the ports or excursions, we were left without any help whatsoever. Needless to say, we opted not to take the excursion. The food overall was quite good. We liked Indochine and the Italian Steakhouse very much. (The buffet restaurant on the pool deck is converted at night into a Mediterranean theme restaurant for the first half of the cruise and an Italian steakhouse for the second; while we found the steakhouse food excellent, our sole visit during the Mediterranean phase left us uniquely unimpressed with what we considered to be unimaginative and insipid fare). We also enjoyed the food at the "cordon bleu" restaurant, Signatures, although the wait-staff seemed to go out of its way to be overly pretentious. The food in the main dining room was average as was the food on deck. We never ate lunch in the main dining room, but the lunches in the other facilities were vastly inferior to Crystal and Silversea. (As a matter of fairness, my wife thought the special outdoor buffets were quite good; I did not share in that view). One of the things that so impresses us about Silversea is the process involving the questionnaire we receive two or three days into the cruise asking us for our thoughts and whether there was anything that could be done to improve our experience. A questionnaire appeared here as well. Whereas on Silversea we received a letter thanking us for our comments and explaining what was being done to resolve the few modest issues that we had as well as a follow-up phone call, here we received a telephone message which apparently came from a script and bore little relationship to any of the things about which we had commented. It gave us the distinct impression they were paying lip service - literally - to the process. The shops offered the poorest variety and were the least well stocked of any we have encountered. By way of example only, it would be impossible even to find an outfit to wear to dinner on an informal (much less a formal) night, and it would be pushing the definition of "casual" to suggest any of the clothing qualified on such an occasion either. While one should not fairly expect to outfit oneself on shipboard, there are occasions when one needs - or wants - to pick up a new outfit or article of clothing to replace something which has been lost, damaged, or forgotten. We did not find that option to exist on the Mariner. The entertainment was fine: the casino was adequate; some of the individual entertainers were quite good; the string group which played in the open bar outside the main dining room and on deck at lunch was terrific; and my wife enjoyed a couple of the shows. I can hardly fault the cruise line for the itinerary (which which we found uninteresting in the extreme). We knew where we were going before we got on the ship and had been to most of the ports previously. Since we intended to spend most of our time aboard ship (we prefer sea days to ports), the fact that there was little or nothing to do in any of the ports was not of concern to us. Had we been looking for an itinerary that offered interesting diversion, this would not have been it, however. I am utterly clueless as to why Belize and Santo Tomas de Castillo were chosen. I agree wholeheartedly with the individual who suggested that the best way to see Belize City is in the rearview mirror of a car, however. I guess, overall, I would say the cruise was "average." While we would not reject out-of-hand another opportunity to take Regent, it would not be our first choice, and we certainly would not compare it favorably either to Silversea or Crystal. Read Less
Sail Date March 2008
Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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