Regent sells this cruise as luxury, which is deceptive. Most of their ships are old which in this case is the Mariner, which is in disrepair [the Navigator which I sailed on is worse the ac could not be fixed and staterooms in aft bounced from the engine room.] The stateroom was not ready for use. The ac temperature was 74 and there was slow airflow. After four calls throughout the day and being ...
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going ...
It's my first trip with Regent, it will be my last.
1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to ...