56 Regent Seven Seas Mariner South America Cruise Reviews

We wanted to visit the Amazon. It was worth the price of many sea days (which we normally try to minimize). We just returned, arriving in Miami Jan 6, 2020. It was a solid 4 star experience, based on 20 cruises on 12 cruise lines. The ... Read More
We wanted to visit the Amazon. It was worth the price of many sea days (which we normally try to minimize). We just returned, arriving in Miami Jan 6, 2020. It was a solid 4 star experience, based on 20 cruises on 12 cruise lines. The all-inclusive feature is nice, although for those of us who don’t drink, free alcohol is not a benefit. Not being nickel-dimed is worth it, unlike certain cruise brands. Check-in/boarding was ‘different’ in Rio, where we waited in a hangar like terminal until boarding time, then walked up the ramp into the ship where check-in tables were set up in the reception/atrium area. We’re used to the photos taken - boarding cards prepared etc. check-in process being done in the terminal; however, it was relatively painless and efficient. Our concierge cabin on deck 9 was fine, if a little small. Bathroom (bathtub/shower etc.) was nice, nothing special but no issues (toilet plumbing acted up in our section of cabins several times during the 3 week cruise, but fairly quickly repaired). Food was good, comparable and maybe somewhat better than Oceania, our previous standard. All the restaurants provided fine dining, good ‘everyday selections’ and several new items on the menu each evening. Service was in general very good. The Veranda buffet offered very good selections every day, with fresh fruit, pastries, a breakfast special every morning and eggs cooked to order. Cold cuts, salmon, and such were available every day, along with many kinds of bread/bagels/muffins etc. The dessert selections were very good, along with cookies (everywhere on the ship, all day, beside the cappuccino/Latte machines - a definite self discipline challenge). Lunch selections were varied and also very good. One complaint about the Veranda buffet is that it is only open for breakfast and lunch. If you don’t want to dress up and spend the time to ‘dine’ every night, the grill on the pool deck is your only option. The food there is mostly good and you can order chicken wings, burgers and such, but it is somewhat limited. Entertainment was good. Some excellent guest performers were on board, along with a very good naturalist/Amazonia speaker and an Apollo 9 astronaut. The ships dancers were excellent. The 5 piece band was outstanding. The singers were decent. One show was performed at 9:30 PM, on most days. Excursions: very good. We had no trouble booking excursions (free). Some were booked in advance, a few were booked only days before (our biggest excursion was booked privately, our usual MO when wanting to see a particular attraction(s) without having to compromise, nor wait for a busload of other passengers). Service/hotel staff were very good, with very few exceptions. Reading the small percentage of 1 and 2 star reviews of the Mariner highlights an issue of the passenger demographic that book the 6 star lines; specifically, a good percentage of high-worth individuals, many of whom are getting on in years and have mobility issues; some have airs of entitlement to go with very high expectations. Consideration for others can sometimes be lacking. Example: walking slowly down a narrow ramp with a walker, one old gentleman was overheard saying to his wife (who was trying to move out of the way for those behind), “don’t try to make room, they can just wait”. Another example is getting on and off tenders. Regent does not enforce their own rules about who can and can not ride, consequently, boarding/debarking tenders behind physically impaired passengers can be an exercise in patience – (I am in my late 70’s). To recap, nice interesting cruise. Would we book Regent again? Certainly, given a desirable itinerary. Read Less
Sail Date December 2019
We were excited to take this cruise because we wanted to visit the Amazon. Additionally friends had told us how wonderful Regent Cruise lines is The shore trips were marginal and poorly executed. The guides were extremely ... Read More
We were excited to take this cruise because we wanted to visit the Amazon. Additionally friends had told us how wonderful Regent Cruise lines is The shore trips were marginal and poorly executed. The guides were extremely inexperienced and lacked knowledge The best bird sightings were at the zoo in Manaus. Not what we expected. The food was barely average. It lacked creativity and the ingredients were sub-par. We were told that the Italian food was the chef’s interpretation of Italian recipes. Since the chef was German, the interpretation was far from true Italian cuisine. The seafood was “fishy” tasting and sauces were offered on all meats, mostly to disguise poor flavor. Additionally the included wine selection was extremely poor and mostly 2018 red wines. We have cruised many different cruise lines and can honestly say from what we have been told Regent did not perform up to normal standards The specialty restaurants had inferior quality meat supplies. Very disappointing! The staff made the only redeeming difference in what otherwise was a very dismal Cruise We would not recommend Regent to anyone. Read Less
Sail Date December 2019
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on ... Read More
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on this ship now and has never been the culture in the past. Our cruise was tremendously expensive and we did not have the advertised 6****** experience. Trouble on board this ship, BEWARE before you spend your hard earned $$$$. The gym and spas are dirty, hot and not ventilated!!!! The spa hounds you to buy packages when you cannot use them and the spa is very expensive. The spa is very small on this ship and has one bathroom. During our stay the spa bathroom was filthy. Service at the pool is dicy, sporadic and inconsistent. We are tired of having to flag down the help to get a drink, etc. Read Less
Sail Date December 2019
Buenos Aries to Rio de Janeiro 10 night cruise. We arrived 2 days before departure to explore Buenos Aries. The ship put us up at the Alvear Palace Hotel. Wow! What a spectacular hotel. Highly recommend it. We booked a walking tour ... Read More
Buenos Aries to Rio de Janeiro 10 night cruise. We arrived 2 days before departure to explore Buenos Aries. The ship put us up at the Alvear Palace Hotel. Wow! What a spectacular hotel. Highly recommend it. We booked a walking tour guide through the hotel. Great way to see part of the city and hear the interesting history. The cemetery "village" is a must. If you enjoy steak and a hip evening scene, book dinner at Parrilla Don Julio's. Short taxi ride from the hotel in an adorable neighborhood with lots of small shops and a ton of night life. They serve champagne while waiting for tables. We had a lovely time on the Mariner. While it isn't nearly has luxurious as the Explorer, it's still a luxury liner. Other than the bathroom and closet space being quite small compared to the Explorer, it was basically the same Concierge cabin and amenities. The staff for the most part were awesome. Very professional, friendly and attentive. The downsides were some of the excursions and the mediocre onboard entertainment and food choices. There was no cultural aspects to the entertainment or the food on board. When we travel, we like to experience that. The food in the Compass Rose dinning room was fine but not all that interesting. The Italian restaurant (loved loved loved the appetizer bar) and Prime 7 steakhouse offered more interesting food so we ate there most nights. The first few excursions were a let down, but they did get better. The Montevideo Old Town walking tour was listed as strenuous but was anything but that. We were on a bus most of the time and the little walking we did was to a very small shopping mall where we did have delicious churros. The Juanico Winery excursion is a not to miss in Montevideo. Next stop - Punta del Este, Uruguay - excursions were good and interesting. I did the bike tour and my husband id the Sea Wolves Island tour. We enjoyed both. The biking group included a range of abilities. The guide let us more experienced riders bike ahead at our pace which was great. In the afternoon, we walked from the pier to one of the beautiful beaches in town to experience the scene. Worth the walk. Rio Grande, Brazil - a required passport stop. We signed up for afternoon walking tour but the folks who went in the morning came back to the ship with awful reviews so we bagged it. Guess there isn't anything to see here. It's just a big ugly port. Porto Belo, Brazil - The cable car excursion is lovely. The walk through the "rain forest" (a park with pictures of animals and birds) wasn't but it goes with the cable car ride to the top so a necessary piece. We also spent time on our own walking to the beach. Santos, Brazil - a large city and a long ride from the pier. We did the Best of Santos and Guarja excursion. The "largest aquarium" is quite small and for kids. Not worth the stop. Lunch together was a real treat, as was the excursion to the beach. Wish we had had more time there. Some shopped. We walked the beach. What a fun scene. Parati, Brazil - Now we're talking. This is a gorgeously preserved Portuguese colonial an Brazilian Imperial town, dotted with tropical islands. The historic area right off the pier is traffic-free, cobblestone-paved streets with horse drawn carts everywhere. The small buildings have brightly painted doors decorating the historic buildings. Definitely not to miss. We walked around on our own for a few hours then did a short historic walking tour with a guide then an afternoon 4-Wheel/Land Rover drive into the rain forest through the country, to waterfalls and a rum distillery. One of the best excursions of the trip. Ilha Grande, Brazil - We did a morning Schooner/snorkeling trip. It is a beautiful sail around the coast. The swimming was a treat but not really a snorkeling excursion. Yes there are fish but no reef so not what we are used to when snorkeling and all the boats came to the same cover so it was very crowded. I'd still recommend this excursion for the sail. In the afternoon, we walked to a beautiful beach in the bay and ate on the beach at Lua Mar (recommended to us by the our local schooner captain) - fabulous. Have the seafood stew. It's amazing. Buzios, Brazil - Absolutely beautiful beach town, popular spot for the Rio de Janeiro crowd. In the morning, we walked on our own out to a beautiful cove beach past the white church on the hill with the statute of Mother Teresa. You can walk or take a cute little water taxi over. We walked but the water taxis looked like fund. We were supposed to take another schooner ride around the coast in the afternoon but ended up staying at the beach all day. On our walk back to the pier, we stopped for drinks and Accai and the Bardot restaurant right on the water overlooking bay dotted with sail bots. A perfect end to a fun beach day. Rio de Janiero, Brazil - disembark ship in the morning. Ship transfer to our hotel - JW Marriott right on Copacabana Beach! Book through the ship so you are guaranteed a room overlooking the beach. Rooms weren't ready when we arrived so they put us in a conference room. We checked our luggage and headed out to walk the beach. This is the largest and beautiful beach. Not too too crowded when we were there. Lots to see and do. And they serve food and Caipirinhas on the beach!! We returned to the hotel in the afternoon, moved our luggage into our room and left for city tour, which we booked through the hotel. The trip to Sugar Loaf Mountain and the Corcovado/Christ the Redeemer are not to miss. the next day we explored on our own walking from our hotel over to Ipanema beach and shopping. A fun day trip. Seemed much quieter on Ipanema than Copacabana beach so glad we stayed at Copacabana. Read Less
Sail Date December 2019
I thoroughly enjoyed my cruise in South America. The food was excellent and there were an abundance of choices on the dining menus. The service was excellent and I ate all meals in the dining room, except two times. The ship had ... Read More
I thoroughly enjoyed my cruise in South America. The food was excellent and there were an abundance of choices on the dining menus. The service was excellent and I ate all meals in the dining room, except two times. The ship had various special nights in the buffet and there were nice with a great quality selection of seafood. I especially liked the caviar breakfast. The enrichment lecturers were excellent. There was a destinations series that was very informative and included a bridge commentary. There was also a unique series by Peter LaSorsa on how to travel safely. I found the many tips to be outstanding and informative. I wish the ship would produce a paper on all of the tips so I could take them with me. I am glad Regent is thinking outside the box and getting these types of quality unique lectures. The ports were to be expected in South America and most were disappointed that we were not able to tender in the Falklands, but I am told that happens often. Overall, I had a great cruise and would recommend. Read Less
Sail Date November 2019
Went to join the ship at Lima Peru, taking a taxi to the port, we were told that we would have to wait for 2 hours outside the port area as there was no terminal, so we were at the side of the road in a very unpleasant dock area, we were ... Read More
Went to join the ship at Lima Peru, taking a taxi to the port, we were told that we would have to wait for 2 hours outside the port area as there was no terminal, so we were at the side of the road in a very unpleasant dock area, we were joined by others who were shocked at our treatment, a disabled lady who couldn't stand got a chair from a good samaritan dock worker. Eventually after an hour of standing or sitting in the roadside the chief concierge managed to get us on board. Entertainment , apart from the guest lecturer was mediocre, 5 musicians are a quintet not an orchestra, a lot of one man shows, and film shows, the "main attraction " shows were repeats of ones I had seen on this ship before, last 8 months ago, best show was Krew Kapers, the crew put everything into it. Food , Seti Mari is not like any Italian restaurant I have been into, and I am married to an Italian, born and bred, Prime Seven restaurant,had a lot of food of inferior quality, steaks were part cooked for speed , then heated up , which dried them out. Not 6 star. Chatreuse restaurant, has nothing french going for it, I lived in France for 7 years, and a french chef would turn all the food here down. Compass Rose( main restaurant) was the best bet, but food was drowned in sauces, Fresh fish is best done simply, not miso glazed or smothered in sauce, and a beef wellington should have a crispy pastry cover , not a micro waved soggy one. Baked Alaska should have a hot exterior with cold ice cream inside, not all frozen. Apart from Coffee Connection, where all the officers drank their coffee, including the Captain, coffee on the ship was dreadful , machine made slop. One morning , they had fresh berries on the menu, which I ordered, the raspberries came covered in a green mold , I was told they couldn't store them, so why advertise and serve them, not a six star cruise. On board ship for 31 nights, and never once had a pool deck party/ barbecue, missed going to Falkland Islands , because of heavy seas, asenior officer said he had been here 5 times and never was able to land, we spent an extra day at sea with no alternative option. Saying all this the crew were the best ever and deserve high praise. Read Less
Sail Date November 2019
We booked this cruise very late due to domestic circumstances and got a good deal as a consequence. The down side however was the available business class flights were limited. Our agent booked our outbound flight to Lima via Miami with a ... Read More
We booked this cruise very late due to domestic circumstances and got a good deal as a consequence. The down side however was the available business class flights were limited. Our agent booked our outbound flight to Lima via Miami with a 2 hour 5 mins connection time and we thought this would be OK. Then we discovered that we would have to go through US immigration and possibly even collect our bags and go through customs. We asked BA in the UK and American Airlines who both confirmed this so I researched airport maps to ensure we didn’t get lost in Miami airport. We managed to check our bags all the way through at Heathrow and got a second set of boarding passes for the next flight to save having to go to the desk in Miami. Fortunately these boarding passes were marked with TSA Precheck. TSA is essential for a connection in the USA or there is no chance of making it in under 3.5hrs as the general queue for security was enormous. The TSA queue wasn’t small either. The flight into Miami was 30 mins early which saved us. In the end we didn’t need to collect bags or go through customs but did need to go through immigration and security. In the baggage hall we were directed back out land side without going through customs and then headed for the relevant TSA security area. After our overnight stay in the airport hotel in Lima (which was ok for one night with a great location and good breakfast) the taxi dropped us off at the Pier gate where we had to wait for a shuttle bus to take us to the ship. The taxi driver stressed where he would drop us was safe which worried us slightly. Some others for the ship arrived at the same place but we were literally dropped on the footpath. There were no facilities not even seats or a shelter. One woman who was ill had to sit in a car belonging to a baggage helper. Fortunately, there were around 8 armed police on hand to look after us but not an ideal boarding situation. A coach eventually arrived and took us to ship where they had a van with an X-ray machine in the back to check the luggage. Quite shambolic. Easily the worst port we have ever boarded a ship. Our cat F suite was nice and although smaller than some other ships we have been on was OK. It was certainly tight for storage space for a 3 week cruise where both warm and cold weather clothing had to be packed. The bathroom let it down somewhat as it is small and dated with a yellow/orange marble finish. Our suite had a bathtub but it is really only ¾ size. We had cracked wall tiles and a degrading mirror and a shower curtain looked to have replaced the original screen. The air-con in the cabin was very variable and in warmer areas couldn’t cool the room sufficiently. There were problems with toilets on our deck several times. Our bathroom was flooded when we returned from breakfast one morning as the clean water kept running in but our stewardess was already on it and had the engineer on the job. A cabin 3 doors up was not so lucky and the occupants had to be relocated and a de-humidifier ran inside and outside the cabin for several days. Our bathroom vents were not working so the bathroom became very hot and steamy. We asked the stewardess to report this for us and when we came back from a tour the vent tops were lying on the floor and in the bath. We had to chase them up to get the job completed. Why do half a job when they were back in use in about 15 mins when the technician arrived? I do wish the CEO had spent more money on the bottom end cabins and less on art works. My granddaughter who is almost 2 years old could produce some paintings for a fraction of the cost. The horizon lounge also looks a bit tatty especially the seats. I don’t think it has had any work done on it during the refurbishments. The food was generally good with lots of choice. One exception to this was the vegetables at dinner time. It seemed impossible to have good quality vegetables at dinner (especially green vegetables) that hadn’t been overcooked or looked as though they should have been discarded. At lunchtime they seemed to be OK on the buffet. Brussel sprouts, green beans, asparagus .. Forget it!! We never saw the chef in the restaurant to complain. The pancakes and waffles were also poor. They had little taste and were quite doughy so we gave up after a couple of tries. The staff were great as usual and many got to know us by name quickly. Strangely we hardly recognised any of the staff from previous cruises. Special mention to our cabin Stewardess Geraldine who was great. A few could have done with a bit more training. One bar waitress said they had run out of brandy glasses so brought a cognac in a plain glass and tipped into my old glass at the table! Scraping left over food off plates onto one plate at the table isn’t the best either. The officers did speak in passing but made no great effort to hold a conversation. I think we saw the captain possibly 4 times and his second in command twice. We saw the general manager more often but mainly on the stairs! It took us a few days to find some complementary wine which we liked, particularly white. Villa Maria (NZ Sauvignon Blanc) was available on boarding but not at dinner or lunch next day. It was restocked on day 8. We did find some nice Malbec and Bordeaux. The laundry lost some of our socks so we resorted to hand washing them as we couldn’t afford to lose any more. They sent us two pairs of socks they thought were ours next day but they weren’t so someone else lost socks as well. They also managed to shrink some of my T shirts so beware. You can’t take food ashore in Chile so think about the length of your excursions. You have to complete a customs declaration and carry it with you and your bags are x-rayed and searched and they use sniffer dogs. Most ports we visited on this cruise are commercial ports so you need to take a shuttle bus to the port gate. Some ports allowed tour buses to the ship and others mainly in Chile did not. Punte Del Este took the prize for the longest tender at 20 mins. Watch out for excursion time changes in the passages at night. Yes, I know most people don’t read them after a long day and a good evening in the restaurant and bar but you may miss your excursion or worse. E.g. we were supposed to leave Punta Del Este at 22.00 but that was changed to tenders at 17.30 and departure at 18.00 The Vero Water bottles in the room are glass so really heavy when full and almost impossible to pour without spillage. Single use water bottles were still available when going ashore. On several occasions (especially cold and windy sea days) La Veranda was so overcrowded they had to bring the tables in from outside and set them down the corridor. Not a pleasant place to sit with all the passenger and crew traffic passing by. This was surprising as we were told that there were only 600 passengers on board. The Glenfiddich supplied in the cabin and in the bar is a cheap version (like Seabourn) and not like you have tasted before. It says single malt on the bottle but tastes like a blended whisky and needs a mixer. The store ran out of this too after 2 weeks so it was replaced by a bottle of Glenmorange which was also in an unusual bottle? This was slightly better but again not the usual stuff I would buy in the UK. The Guest lecturer gave a good commentary and lectures highlighting the points of interest on our cruise. We missed the live commentary on the sail through a fiord in the observation lounge one day as we were late entering the fiord and trivia was taking place!! Obviously, we have different priorities to some of the passengers and the cruise Director? We were disappointed we couldn’t go ashore in Stanley. We arrived around 06.00 and waited for about an hour then set off around 07.00. The captain didn’t even hang about to see if the weather would improve. Presumably he based his decision on the weather forecast but we all know weather forecasts can be wrong and often are. Most people would have settled for a short trip ashore later in the day if it became possible but the captain didn’t even give it a chance. Interestingly when we missed a port with Seabourn due to the weather we received a credit for unused port charges in our onboard account but Regent don’t seem to do this? Just a note to reception. The sticky labels you apply to our passports are difficult to remove and leave a sticky residue. Most airports have now been persuaded not to stick baggage labels on passports anymore and stick them to boarding passes. Maybe you need a better system or label? At a guess the average age of passengers on this cruise was mid 70s possibly because of the itinerary. This changed the feel of the cruise somewhat. Look out for the high speed mobility scooters too. This was our 7th cruise on Regent and our 4th on Mariner but somehow the overall sparkle was missing. Is it because the best staff have been moved to Explorer or in readiness for Splendour? There was no galley tour possibly because 4 cases of upset stomach had been reported and we had a code red level 1 for a time. This seemed to be swiftly dealt with however with extra cleaning and an emphasis on hand washing. Some people still walked into the restaurant without using the sanitiser and this could have been tightened up. There was no bridge visit. The dress code was largely ignored. We only once saw someone wearing jeans in the bar being asked to go and change. I decided not to take my DJ this trip mainly because we had to take warm clothes and I am glad I didn’t. Next trip I will probably shed my suit and ties too. There was a lack of entertainment for the 4 days at sea we had following our unsuccessful trip to the Falkland Islands. The Assistant cruise director did an extra show the day we should have docked at Stanley which was good but nothing else was laid on. We seemed to rely on trivia and games with the entertainment team which is not to everyone’s taste. So, would I cruise with Regent again – probably as I think the food is better and I like the included excursions. Would I sail on Mariner again – probably but only for shorter cruises in warmer climates. As usual itinerary and price will dictate the cruise. Read Less
Sail Date November 2019
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special ... Read More
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special occasions. Brilliant Sommeliers food and wine six course lunch which was thoroughly educational. Great coffee shop with a properly trained Barista adjoining a well stocked library with daily copies of at least 6 international newspapers available. Free laundrettes and wifi were real bonuses. Free excursions varied in standard but were usually worthwhile - always the option to break off and individually explore if the group shuffle got you down. The crew were well trained and appeared to enjoy their jobs. The operation was expertly lead by a female Captain who engaged with passengers and ran a well oiled organisation. Given that there were a number of critical Cruise Critic posts I was very surprised at the overall high standard of the vessel immediately prior to a major refurbishment. It should be outstanding after being worked on for 20 days by 1400 contractors and the crew. This is truly an all inclusive, high quality cruise experience. The rate per day on this trip was excellent value for money but most future cruise are priced at considerably higher levels. I suspect Viking will take market share from Regent but they are lifting their game and competing hard. Read Less
Sail Date February 2018
I was a little concerned when I read bad reviews of Mariner: poor service, poor food, outdated suites. The only thing correct in those reviews was the outdated suites, which are scheduled for refurbishment in March 2018. Overall ... Read More
I was a little concerned when I read bad reviews of Mariner: poor service, poor food, outdated suites. The only thing correct in those reviews was the outdated suites, which are scheduled for refurbishment in March 2018. Overall service was superb. Restuarant service was excellent. All specialty restaurants were excellent, with Prime 7 serving up the best steak (a bone-in ribeye) that I’ve had in a long time. Airline reservations were great. Unfortunately, a flight delay caused us to miss of flight from JFK to Buenos Aires and we arrived a day later than planned. Regent had a guide and driver meet us at the airport to take us to the hotel we had planned to stay at overnight. Embarkation was quick and easy. We traveled from Buenos Aires to Rio de Janeiro. Unfortunately, this particular stretch of coastline doesn’t have the most exceptional ports of call in the world, but Regent did a good job offering the best of what is out there. In addition, their organization for all shore excursions is excellent, and it’s great to have bottled water, towels, and umbrellas available as you disembark the ship for every excursion. A smaller ship is great! We were pleasantly surprised to find that we never had to wait for a dinner table, could get a drink quickly at any bar, and never had a problem with crowds in the fitness center or the pool deck. If you hate being nickel-and-dimed for every onboard service, don’t like photographers chasing you around the ship, and want first class service on a ship full of very experienced travelers and cruisers, then you can’t go wrong with Mariner and Regent. On the other hand, if you like to enter the hairy chest contest and take pride in the challenge of getting your deck chairs saved before breakfast and holding them all day, then you need to find a different cruise line! Read Less
Sail Date February 2018
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ... Read More
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ............sorry but "No". The ship is scheduled for refurbishment two cruises hence, and it is much needed as it is looking tired and dated. Onboard entertainment was either very good or very poor. Great solo singer (Colleen Williamson), amateur song and dance troup. Sailing from Argentina (home of the Tango), via Uruguay to Rio (home of the Samba) one would have thought that a more creative on-board entertainment programme using local top quality talent could have been put together. A diet of 'Broadway' and 'Show Tunes' and 'Bert Bacharach' seems to be standard cruise fare and is unimaginative. Onboard F&B was very hit and miss. Compass Rose, Prime 7 and Signature were all erratic. Some good consommes, Dover sole, some very bad crostato, unacceptable curry. Several fellow passengers, one of us included, were bed bound for a day or two due to 'stomach problems', the timing of which and previous consumption patterns could only indicate on board sources. Moules left on the pass for 20 minutes in passenger sight before serving, concurrent handling of cooked meat and uncooked chicken, sea food and cold cuts in full sun during a deck barbecue, did not inspire confidence and we ended up being very, very selective in our menu choices. Shore excusions were also hit and miss. The Buenos Aires tour was good, particularly the visit to Evita Peron's halfway house museum (excellent external guide brought in) as was the Tango element of Montevideo and the Art and Culture of Punta del Este. Rio Grande, being the first port of entry to Brazilian waters, was theoretically a 'technical stop' to process paperwork. Being berthed next to a bulk carrier unloading urea fertiliser, one would think a run ashore would be a good idea. Wrong. A couple of delapited town squares (with a pack of aggressive dogs which persisted in herding our group), a closed museum, an oceanographic museum looking tired and sad - complete with lonely seal and two de-oiling penquins) do not make for a hugely enriching experience. In Porto Belo, extended queueing for the cable car, a walk through an 'ecological park' which also contained screaming tourists on a sledge ride, a half hour on a crowded beach gazing at stalls of trinkets and trash while the guide ate lunch, was severely underwhelming. Overall? Value for money? Marginal, but not a 6 star experience. Could recommend? No Would sail again? Probaly not. Read Less
Sail Date February 2018
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent ... Read More
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent and Oceania comparable in most ways. We also found the cost to be about the same when you add the things that are included on Regent to similar things at extra cost on Oceania. We also liked that business class air was available. The things that we found better on Regent than Oceania: Embarkation was smooth and simple. We disembarked independently and that went smoothly as well. Our Category G cabin was larger and the bathroom much nicer than the similar category on Oceania's small ships. The included excursions were not nearly as crowded as similar excursion either included or at cost on Oceania. Fewer people made for a more intimate and comfortable excursion experience. Also, the excursions seemed to be paced better for the audience. Food is comparable on both lines. Launderettes are free and busy but we never had a serious problem using them when they were open. The shore excursion organization on the Regent Mariner was much better organized and operated more smoothly than our last cruise on the Oceania Insignia last April/May. The one complaint many people had came during the time the ship was dealing with a gastroenteritis outbreak. The quarantine process was well run and the staff worked hard and contained the outbreak but the outbreak required the closing of the free launderettes for over a week. That made it difficult for those onboard that needed to wash clothes. A larger group of the passengers felt like the ship should have offered free laundry during that period of time. All in all, we really enjoyed the experience enough to book another cruise on Regent. Read Less
Sail Date January 2018
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by ... Read More
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by RSS, according to suite status! Disembarking in Buenos Aires was less smooth as a shuttle bus had to be used to transport guests to the terminal from the ship. This city needs a dedicated cruise terminal badly, given the number of ships coming here. Mariner's refit has been put back from early 2017, and it showed. Things generally look tired, carpets, curtains, public areas etc. Dining is something championed by RSS but the menus remain the same in Prime 7, year on year. Signatures only had four main courses, which is a bit limiting over a longer cruise. Guests can dine in both restaurants a limited number of times, according to suite status, but even so, if fortunate to have more opportunities, selection of dishes is poor. Compass Rose is a star performer, lots of choice, very good quality and excellent service. Good atmosphere. Settle Mare also suffers from a 'samey' menu. Starter buffet much the same every night we went there. Main courses don't automatically come with vegetables, so ask! Wines very good. We don't use the entertainment offers but friends spoke highly of it. The Star Duo in the Horizon Lounge were our favourites! Very talented indeed. Lectures by Terry Breen were much appreciated. Lounges and bars cater very well for guests with great staff who remember your cocktail favourites! Excursions were diverse and informative. Local guides and drivers, without exception, were first class. A longer journey to an activity soon passed in professional hands. Very well chosen and executed excursions. Some of the ports were more interesting than others but the sights and wildlife viewing opportunities were faultless. Our only grave disappointment being the captain's decision not to dock in the Falkland Islands due to inclement weather. Whilst this decision was respected, and alternative port and excursions efficiently organised, we feel that RSS should state very clearly indeed in their given itinerary that the chances of visiting this port are far less than 50%. This destination was the sole reason we chose this cruise. So for this reason alone would not repeat cruise, especially at six star prices! Read Less
Sail Date January 2018
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected ... Read More
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans. Read Less
Sail Date January 2018
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
Sail Date November 2017
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of ... Read More
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of variation in the activities. Since my wife and I like "brain" games - trivia of various sorts, this cruise was lacking. I also would have liked a bit more variety in the breakfast and lunch buffets, and missed having an evening buffet. However, the food was good and well prepared. When we tried to book excursions on-line, some were sold out even though I tried to book them as soon as possible. My class of stateroom, however, did not allow us to book our excursions as early as those with more expensive staterooms. The TV reception was spotty, at best, and there were only 6 or 7 channels (other than ship channels) available. A sign in the library promised at least 150 interactive recorded movies and /tv shows available, but at times there were only 112. Read Less
Sail Date November 2017
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea ... Read More
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea days were filled with activities, especially an excellent lecturer. We enjoyed playing ACBL sanctioned duplicate bridge on the sea days. We danced every evening to a talented duo in one of the lounges. Most of the shore excursions were excellent. Entertainment was mixed, although the resident singers and dancers were excellent. The staff provided necessary supplies of hand sanitizer and toilet paper for our shore excursions in Brazil. Regent has some nice touches such as a 'block party' on the second evening that allows all the guests to come out of their staterooms to mingle in the corridor while the captain and senior staff race around the ship to greet everyone. Also, the captain was seen frequently and many times greeted us as we went on shore excursions. Because of the friendliness of all the staff and the quality of the food, we decided to book another cruise on Regent. Read Less
Sail Date November 2017
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We ... Read More
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We decided to try Regent as they had an itinerary that was attractive and we wanted to see how they compared. We liked the all-inclusive fee structure with business class air. Well the business class was only on the international flight and not the other 5 flights we needed to get to Rio from our house and back. What were the issues? 1- The service they used to transfer us from the airport to the hotel (we had one night in Rio before the cruise) was a disaster. They gather about 10 us from the United flight and said they were waiting for some additional people. We waited about 30 minute more and we were all getting anxious to leave. No more passengers came so they told us to proceed to the bus. Well out the door we went into a very hot and humid curb side and NO bus. We waited about 10 more minutes and a rundown very small bus arrived. Finally we would get some relief from the heat. No we didn’t as the bus air-conditioning was on but it was cooler outside the bus then inside. Everyone opened the windows. Not a good way to get the first taste of Regent. I know that better busses were available as the bus that took us from the hotel to the ship was fine. My grade F-. 2- The main dining room, Compass Rose, had the worst service on any ship that we have used. In the 21 day cruise I had to ask for more water every meal except for 2. The salt and pepper shakers both contained salt (one was labeled pepper) three times and once the adjoining table had the same issue. One time they gave us only 3 menus for the four of us. After 5 minutes we had to ask for another. We once finished our first course and they had not asked us if we wanted wine. We had to ask for it. The servers in this main dining room were both under staffed and not trained. Service for the most part was slow. I know this sounds like nit picking but when this happens meal after meal it is annoying. On no other cruise have we had such consistently poor service. Grade, D. 3- One morning at 7am they were making announcements in the public areas for 1 hour. Now you were not supposed to hear this in your room but it did wake me up and was very annoying. Our room was 834 and not that close to any public areas. Another F. 4- The lecture for the most part was just one person. I am use to a variety of lectures and various topics. Give them a C based on variety. What did I like? 1- The shower was the best of any ship. Regent has started to convert their shower tub arraignment into just a shower. We had one of the converted cabins. Shower an A+. 2- The butler and room attendants were very good and friendly. I’d give them an A. Will we travel on Regent again? Probably not. Read Less
Sail Date March 2017
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be ... Read More
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be postponed a year because of damage by Hurricane Matthew to the facility that was to do the work. We got a reasonable offer to upgrade to a Penthouse suit from our deluxe suite G. The suit was roomy and well appointed. It was fine but the remodeling next year will be welcomed. Since we upgraded we had a butler who was very attentive. However, I have never felt that a butler was a necessity. Captain Teo Srdelic was very friendly and reacted well with the guests. Cruise director Paul Reynolds did a great job as did his assistant, Olivia. The staff was outstanding. A new menu in the Compass Rose restaurant was initiated after our first leg. The new menu is great (we had experienced it on the Navigator and Explorer last year). Then new menu caused a bit of delay in service for the first night or two. We were warned about this but after a couple of days the delays were not longer there. Disembarkation was a little delayed due to the Miami baggage handlers. Read Less
Sail Date March 2017
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and ... Read More
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and excursions. First, what we liked: Our cabin was great (Penthouse with a fabulous butler). The all-inclusive liquor meant we didn't feel nickel-and-dimed at every turn. The room attendants were incredible and the destinations team were very helpful. I loved Marla, the Social Hostess and Terry Breen, the guest lecturer. And what we didn't like: Meals could go on forever, since there didn't seem to be enough waitstaff to bring the courses. The waitstaff was uneven, as well - some were attentive and helpful (thank you Gianluca, Tomaz and Federica!) and others seemed to be waiting for their shift to be over, while providing the minimum amount of attention. And the food was also uneven. For example, in the beginning, the hollandaise sauce was pretty good. After the first week, they forgot how to make it and served a tasteless, gloppy substance. Whatever happened to the lemon juice? I also admit that I really missed the Lido on Nautica. There was no place to have a completely informal meal in the evening - all the restaurants had dress codes. That's fine, but sometime you just want a plate of salad after a day of excursions! The reception desk didn't provide very good followup on requests. But my favorite incident was this: One morning, we were having breakfast in our cabin before setting off for an excursion, when we heard a loud "BANG". It was the glass in the slider to our verandah breaking! Most of the glass remained in the door frame, but there was a substantial amount of glass shards sprayed into the room. I called the butler, who arrived and was shocked. We left to get breakfast at one of the restaurants and to go on our trip. When we got back, the workers were still replacing the glass. This was completed by the time we returned from lunch. No one from management ever bothered to come and see if we were all right. The butler showed up as we were getting ready for dinner and I told him that I expected someone to at least ask if everything was okay. When we got back that night, there was an impersonal note of apology from the hotel manager and a box of chocolates. Okay, we actually were fine and I love chocolate...but the point is just that there was never any actual concern for an incident where we could have been seriously hurt. It is this lack of attention to detail that (to me) makes the difference between a top-notch experience and an okay one. My other complaint was the spa. The women's locker room had none of the niceties that one would expect - no dressing table, no lotions and especially no hair dryers. Really? Read Less
Sail Date March 2017
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted ... Read More
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted in the Regent Brochure, you may find yourself greatly disappointed. Protect Your Health! – “The Cruise Crud”, as some of my fellow passengers called it, was making its way around the ship. Not as nasty as the Noro virus, but not fun. Stuffy head, watery eyes, chest congestion and a nagging cough. You could hear people coughing all over the ship. Once you heard the cough, you knew someone was sick. At our dinner table one night, 4 of the 8 people were sick. One gentlemen left in the middle of dinner to go back to his cabin. We saw examples of unsanitary behavior on the Mariner. The two most striking incidents included a Manager at the Pool Café taking plates of cookies and rearranging the cookies with his bare hands (after he was just moving tables and chairs) and a server dropping silverware on the floor, picking it up and putting it back into service. We were very concerned about our health aboard the Mariner. Luxury Accommodations? Based on Regent Brochure, we expected our cabin to be on par with a room at the Ritz Carlton. However, our cabin was dated, there were paint drops on the drawers, scratches on the TV, holes in the sheer curtains, a hole in the curtain linings and grease stains on the sofa (See attached photos). So if you are expecting luxury accommodations aboard the Mariner, you may be disappointed. Fine Wine? The Regent brochure touts “…fine wine”. Fine wine is definitely onboard, but it won’t be served to you - unless you are willing to pay extra for it. Maybe it’s just me, but after I spend $20,000 on a cruise I expect a somewhat decent glass of wine without paying extra for it. What you actually get on the Mariner is the illusion of fine wine. Your table is set with Riedel crystal wine glasses, the Sommelier approaches you with the silver tastevin hanging from his neck, he presents the bottle to you for inspection, he offers you a taste for your approval, then carefully pours the precious nectar into your glass. The dirty little secret is that the wine he’s pouring is a $6.50 bottle of Backhouse Pinot Noir! The wines are changed frequently, there is no printed wine list for the wines they pour and the Wine Stewards don’t like to talk about the wine served. One passenger told me that he photographed the labels of every wine he was served (22 bottles) and looked them up online. The most expensive wine was $14.99 with most wines averaging about $10 retail. The cheapest wine I was served was La Terre Cabernet, which can be found for as little as $4.92. Shame on you Regent. Food – Everyone talks about the food, so I’ll be brief. At La Veranda (Buffet Breakfast & Lunch) the food is mediocre and service is worse. As one fellow passenger told me “get a lot of different things and eat what’s least offensive”. I don’t think he meant to be that harsh, but you get the idea. Service at La Veranda is poor. It’s often difficult to get your water, coffee or drinks refilled or silverware replaced. Not once did anyone ever ask us if we were enjoying our meal or if we needed anything. The Managers just seem to stand around talking to each other. If you want something, you need to be aggressive and flag someone down and ask for it. We also heard one of the wait staff making derogatory comments about some of the passengers which is just unacceptable. Regent’s “commitment to excellence” is notably missing at La Veranda. Service – First let me say that we received some outstanding service from some very dedicated and highly trained staff. I’d say we received outstanding service 25% of the time. We received very good/good service 25% of the time and average/below average service 50% of the time (with an emphasis on below average). Most of the staff work extremely hard, but that doesn’t always translate to outstanding service. Something appears to be lacking in terms of training and staff management. You’ll find luxury only in the pages of the Regent Brochure, we certainly did not find it on the Mariner. Don’t be fooled by the marketing hype. Of the 20 cruises we have taken, Regent ranks as the worst. Read Less
Sail Date March 2017
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd ... Read More
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd great rivers, with destinations including cities Manaus and Santarem, a beach town, a fishing village and Parantins. March is Amazon rainy season and it rained! Rio and Manaus were highlights with a good variety of shore excursions and an overnight in each. After the Amazon we visited Devil's island, Barbados, St Lucia and San Juan, all beautiful destinations. Such a varied itinerary is only possible on a small/medium sized cruise ship and I would recommend it. The ship was well managed, the best I have experienced. Captain and senior managers were very visible about the ship and the crew well trained and extremely pleasant while giving exceptional service. I appreciated the detail given in the Captain's daily update. Shore excursions were included in the price and made the trip. They included bus tours for the less able and more adventurous options for more energetic passengers such as bike tours, treks, swimming and snorkelling, 4 wheel drives and zip lines. Some of the most attractive were sold out before we could select them. Sometimes there was time to complete an early tour and walk or taxi into town later. We did this a few times and recommend it, particularly in Manaus where the city tour didn't fit with the times of the other tours we wanted; it was an easy 15-20 minute walk through vibrant shopping streets up to the opera house area. San Juan definitely merits a visit, however fleeting. 4 wheel drives in Rio and St Lucia were great fun offering off the beaten track views. Our suite was comfortable, kept very clean by our two stewards, who also delivered ice, fruit, champagne etc when asked. The food on board was exceptional, in all venues, with Signatures the best overall. Entertainment was varied with more of a focus on popular than classical music. The talks were well attended and most were very interesting. In my opinion organised activities were the weak point as with other 'American' ships we've travelled on. Deck sport tournaments were non-existent replaced with mini competitions that were cancelled at the slightest drop of rain. We met many people who wanted to try deck tennis and shuffleboard, but didn't know how to play. As a result we had our own private court at the back of this ship and played almost daily. This aspect of the ship needs a radical shake up. Dancers, nice as they all were, didn't make good sports hosts. Active passengers need a variety of ways to keep fit in and outdoors. There were dance classes, but no sports classes. Why? There was induction to the gym but no induction to deck sports. Why? Also, there was no art programme on the ship, just a colouring class and craft class managed by a hostess. This is a cheap option out of step with the luxury of the Regent offering. Not good enough for the proportion of people who enjoy art. Quite a few people we met said they'd found sea days boring. That's not good for Regent. The Mariner was due for a refit which has been postponed for a year. It needs it. However, it was well maintained, extremely comfortable and exceptionally clean; it didn't affect our enjoyment of this cruise at all, in fact there is probably more deck space on these older ships. Overall I loved it and recommend this trip. However for a long trip e.g. world, half-world or extended period of time I wouldn't recommend Regent unless you are a particularly sedentary cruiser. Read Less
Sail Date February 2017
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. ... Read More
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. The food was excellent, particularly the fish and the staff were well trained and very good. My husband has a disability and uses a walker. The entire Regent staff was so helpful and it really allowed both of us to relax and enjoy the trip. In addition all of the vendors for the shore excursions went above and beyond what we expected to help him and me. We have been on several cruises in the past 10 years and were a bit concerned that Regent had gone "corporate" and lost the unique qualities that made them so special. We are very pleased to say this was certainly not the case on this cruise. We are looking forward to our next sailing. Read Less
Sail Date February 2017
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's ... Read More
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's doctor cost $750 for the doctor's services and another $700 for medication which cost 3 times less in the states. My husband contracted the flu although both of us were vaccinated prior to boarding. The doctor prescribed Tamaflu for each of us; preventively for me and as a treatment for my husband. At $300 per packet, it was almost 3 times the cost in the U.S. as a local pharmacy. I can't imagine a fine cruise line which charges for an upscale experience needing to overcharge their passengers who have no choice but to use their service. Be sure to take every conceivable medication with you on your next cruise...you may need it!!! Read Less
Sail Date February 2017
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see ... Read More
I choose this ' Last on the Bucket List ' cruise partly to visit the Chilean Fiords, The Falkland Islands (to show the wife where I was in 1982), and also Macchu Picchu a pre cruise option. Due to the weather, we did not see much of the Fiords or visit The Falklands. To be honest we would not have taken this cruise after our 1st experienced of Regent on the South African cruise in November 2016 but rather than lose the 20% deposit and also we could not find another suitable we decided to give them another chance. This time service was better, bar one waiter in the Compass Rose restaurant. Our cabin was well maintained but needed new balcony furniture. This time the shore excursions were reasonable. However, the one to Santiago and the one in Buenos Aires, too long was spent on the coach. We like german sweet wines and were surprised a Spatlese (sorry no umlaut over the 'a') had been replaced with a kabinet for the same price $60. The cruise was slightly affected by a gastro enteritis bug on the ship but the crew prevented it spreading by ensuring guests sanitized hands regularly and those affected were confined to their cabins. The one main gripe about this cruise was the Matarani port of call, for excursion around Arequipa, was cancelled due to 'infrastructure' problems. The ship would have been at anchor here so I was surprised and did some research and discovered Phoenix Reisen, Silverseas and Hapag Lloyd would visiting later. However, I was unable to find out what the problems were from Guest Relations. No other port of call was included to replace this one and no reimbursement given, so anchorage fees, the 'free' shore excursions and less fuel used obviously contributed to the cruise profits. Also a couple of days prior to our call at Punta Arenas they changed from docking to at anchor, no reason given for this. Docking/at anchor is arranged well in advanced for ships! A Crystal ship was docked when we arrived. We were still a little disappointed with the overall standard of the cruise and on speaking to several repeat Regent customers they informed us standards had deteriorated over the last year or so. Read Less
Sail Date February 2017
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu ... Read More
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu Picchu was a post 18 day cruise destination which was not clear in the marketing. There was one excellent lecturer on board, but very few daytime activities that were stimulating. The itinerary, from Miami to Lima, Peru was frankly, boring. Little to see and very little for those with any mobility problems. But most important, many on the ship became ill, my husband a physician, got the flu along with others. While I appreciate that there was a doctor on board, the fee for the visit was $1450 which I thought was exhorbitant. The medication, prescribed for each of us was $350 each for a packet costing $110 each in the States and the visit including a blood test and nasal swab was $750. Since we couldn't exactly "jump ship"and look for a CVS, we were stuck. I wrote to the ship line and was told their price was commensurate with other cruise lines. Does that mean "price fixing"? So bring any and all medication you might possibly need on your next trip. Blue Cross/Medicare doesn't cover you and YES we both had flu shots before we boarded, but clearly it was going around the ship. Read Less
Sail Date January 2017

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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