19 Regent Seven Seas Explorer Cruise Reviews for Luxury Cruises to Mediterranean

Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A ... Read More
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A good price didn't hurt either! By way of background, we are regular cruisers on Seabourn (Gold) and Hapag-Lloyd Europa Gold), as well as 3 Crystal cruises (Silver (including their Yacht) and 1 Oceania Marina cruise. We are Silver on Regent. We were blown away by the pre-cruise transfers and hotel. Everything went super smoothly - plenty of staff available, private water taxi to Hotel Danieli in Venice, private water taxi to ship the next day. Air (inc. a deviation in Barcelona where we stayed longer) also very seamlessly handled. The Explorer is a beautiful ship, well laid out and with plenty of space. Although the ship was full, it never felt that way. We loved our PH (1408) - great location - and we got an excellent butler (Vinit). That is not always a given, believe me. I thought the hallway entry way space was not efficiently utilized though - a place to hang coats would be nice. Service was wonderful: consistently personable, always with a smile, attentive. They had plenty of staff, so we never waited in any of our dining venues, even when Compass Rose was full, especially after Captain's events, shows, etc. Never a problem. Dining: We were only able to secure 1 extra reservation (in Prime 7) in addition to the 3 allowed. Food was a disappointment for us. Nothing drastically wrong, just uninspired. Dishes sounded wonderful on paper, but really didn't deliver on the plate. Pacific Rim, which we really were looking forward to, was pretty watered down Asian cuisine. There were a few stand-out dishes (Miso black cod for one) but the sides were generally bad: The fried vegetable rice and the stir fried noodles (both recommended by our server) were gummy and inedible. We liked Chartreuse, Prime 7 was also fine. Compass Rose did better with standard items than adventurous ones, so if you're a steak/lobster/shrimp/repeat kind of person, I think you would be happy. Big negative for us: The wine. The first time in all my cruises, and I do mean all, that I was unsuccessful in obtaining a list (even hand written) of what complimentary wines they had. I asked our butler, our servers, every sommelier, including the head sommelier. What is important to me, as a trained Court of Masters Sommelier, is which winery the wine comes from. The 'somms' and servers I think are trained to stick to their story and not offer additional information. If you find out on your own, then you can have them if you ask. (I saw an Oyster Bay SB and an Ancient Vines Zin, for example, on another table.) Even a mid cruise comment card, detailing my woes, brought no response. I do understand that for 90% (maybe more) of the passengers, those 2 offerings per night were just fine. We're not cocktail drinkers, although we tried a couple here and there. It seems the cocktails are more the focus than wine. Explorer has many lovely bar venues with a wide range of cocktails and high quality liquor available. Shore excursions were about what you would expect from included offerings: Buses, sometimes several going to the same spot, with about 30 people per bus. Tour guides were not very good, and I was reminded of why we book independent arrangements :-). We did pay for 1 tour (to Syracuse) and it was certainly not any better than the 'free' tours. Disembarkation went as smoothly as embarkation. To sum it up, while I overall still prefer SB and Hapag Lloyd and Crystal, I would cruise with Regent again on Explorer (and possibly new ship Ovation) if the itinerary and price were right. Wouldn't do over 14 days though - food and wine not good enough to stay longer. Read Less
Sail Date October 2018
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
Sail Date November 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
Sail Date October 2017
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
Sail Date October 2017
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the ... Read More
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the worst excursions we have ever experienced. So I'm not going to focus on the ship or food but on the reason at least we came and that was to see the UK and Ireland. The tour guides are independent contractors with little or no training. They are not in touch with other buses or guides or the ship-so why does this matter...? On 3 trips we have lost or had passenger issues and the lack of coordination made the situation worse. THe information is very basis, little enthusiasm and nothing unique or special about the trips that is memorable. Simply pick a number, get on a bus with a guide and return back to the ship. By example we had bad weather in Scotland and had to tender in. Understandable but what is not is with cold winds, sheets of water-why we spent 3 hours driving around and 20 min at the castle (Edinburgh) - nothing could be seen or experienced and with no location for the bus folks got lost (which we help find in the blowing rain while we asked the bus to not move once it was found). The groups are not organized by speed, so you may have active folks with someone with walker, cane or other issues that really can not handle the roads, stairs etc-it reduced what can be seen and makes the trip also an issues for those less active as they are rushed to the point we had a number of falls. Yesterday in Liverpool it got windy for some reason the boat waited to as for a tug out of harbor-that delayed the exit by 6-7 hours so we missed our next stop of Cork (Blarney Castle etc) today...instead its another boring day a sea. The other ships got out but Regent was slow on the oversight and it cost everyone a key day in the trip. Our room-ended up being connected (inspite of what floor diagram showed) so every work, flushed toilet etc next door was part of the experience... We have another trip paid for to N. Europe on same Explorer in 2 months and trying to get our money back... If you cruise to enjoy the ship, food and drink you will be happy but if you cruise to be comfortable while you explore the world...you will be disappointed. Good luck-we will be shifting over to Crystal and others we have had better success with going forward. At this point I wish we had come over on our own or not taken the trip. One more item-speakers hugely boring...think of your most monotone prof in college.. and entertainment is essentially lounge band performances...yawn.... Read Less
Sail Date May 2017
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from ... Read More
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from Vancouver, B.C. using our own air and took the air credit. We flew American Airlines which is a mediocre airline at best but it did get us there. We also took the hotel credit as we were a group of over 100 people (customers of a travel agent) and had special events in Miami for two days prior to embarkation. This was a transatlantic cruise with only 3 port stops so there were mostly Regent repeat customers on the ship (that preferred having the ship be the destination). We stopped in Bermuda for 2 days which was okay. IMO, Regent is making too many stops at this port and we are getting tired of it. Our second port was Funchal which we love. Madeira is a lovely island with great food and scenery. We took an "included" excursion that took us across the island where we had lunch at a local restaurant. The food was delicious. Most of us tried "black scabbard" fish (only available in Madeira and Japan). It is the ugliest fish that I've ever seen but tasted great. Our last port was Gilbraltar, U.K. where we visited a farm in Spain. This required going across the border which, according to our tour guide, is getting more difficult to cross every day. Thankfully, it was not an issue. The farm is amazing - they have cork trees, cows, and the famous black pigs. The farm is thousands of acres and is completely organic. Most of the feed for the animals comes from the trees. The pigs eat the acorns and is praised as some of the best ham in the world. We visited their new school and petting zoo which was lovely. This was followed by tapas (the amazing ham was included and is the best we have ever tried) and sherry. This is the first time that we have done the same excursion twice. IMO, it was worth it. Destination Services on this cruise did an excellent job (something that I have not said before about this department). We stayed in the Master Suite which was the best suite we have stayed in on the Explorer - not just because it is a Master Suite but because of the layout. We have also stayed in a Grand Suite, Concierge Suite and F1 Suite on the Explorer and have toured other suites. Besides for the Master Suite, we also like the Concierge/F1 Suites (identical except for the balcony) and the Seven Seas Suite. We are not fans of the PH suites. Food on Explorer remains excellent - in most dining venues. Our favorite on this cruise was Chartreuse - especially for lunch. Great food and impeccable service. Our least favorite was Prime 7 due to inconsistent food. Compass Rose is always wonderful as long as you dine early or late. Going to Compass Rose after a special event can be chaos. For instance, after the Captain's Reception, 200-300 people immediately go to Compass Rose. There is no way any restaurant can provide excellent service when everyone arrives at the same time (unless you are at a wedding and the choice of food is very limited and prepared in advance). Service was also excellent. If anyone has a problem with food or service on any Regent ship, the key is to let the Food and Beverage Director or the General Manager know about the issue. They will do everything within their power to make it better. If you do not say anything, there is no way they know that there is something that needs to be fixed. On our last cruise, there was an issue that I reported to Daniela, F&B Director (which was corrected) but on this cruise, there was nothing negative to report. We are not big into entertainment, however, the entertainment on this cruise was the best that we have encountered on the Explorer. Cruise Director John Barron is determined to raise the entertainment level up a notch. So far, he is accomplishing his goal. Read Less
Sail Date March 2017
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several ... Read More
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several pre-cruise events. No complaints to date. Nothing is perfect. Yes, on one dinner occasion at Compass Rose, when both of us were momentarily away from our table, an attendant removed the salt and pepper shakers. That was, obviously, a signal for another to remove everything else. When we returned, were offered the dessert menu. Wait! Still main course to go. Our waiter then appeared to reevaluate, and reset our table, complete with salt and pepper shakers. No big deal. One of those things you recall. All staff are attentive, professional, and responsive. Food quality--particularly the fish and chicken--excellent. Wine selections are a cut-above. Can ask for another variety of a particular white or red, not necessarily on the menu as offered for that dinner: "No Problem." d Suite accommodation is spacious. Large, walk-in closet, and other amenities, as advertised. Just review the basic pay-out on-line, or in the catalogue; double check with your TA; and, there should be NO unpleasant surprises. Had the best Bridge Tour ever, on any 5+star ship. The Captain is a genuinely friendly, approachable guy. A solid hand-shake while looking you straight in the eye. Completed the first segment to Barcelona two days ago. Currently on the second, at Monte Carlo. Tops so far. Will publish our final evaluation upon returning home on/about April 21st. GoARMY! Read Less
Sail Date March 2017
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships ... Read More
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships of other cruise lines, some claiming to be as luxurious as RSS. We have just sailed the Miami-Barcelona segment on the Explorer from March 26 to April 09, not continuing to Venice because our purpose was strictly to enjoy the most luxurious ship in the industry without the excursion filled portion going from Barcelona to Venice, stopping at ports that we have visited several times before on both Regent and non-Regent ships. To begin with, most of the criticisms that prompted this commentary in our view are very personal and in some cases perhaps unnecessarily emphasized, especially from people who seem to prefer emphasizing the negative as opposed to embellishing the positive. Since the ship offered passengers two surveys to express their opinions, we did so, trying to be as objective and neutral as possible, as well as making suggestions for what we consider would be improvements to complete (if not perfect) the concept of luxury. The ship is indeed very luxurious, and we found every single member of the crew (from top to bottom) very friendly, efficient or trying to be efficient, and always prepared and willing. We did express in the surveys, however, that it seemed to us the people responsible for the design and construction of the ship forgot to include in their concept of luxury both comfort and quality (or either disregarded or ignored them), which we consider intrinsic to the meaning of luxury, especially for those able and willing to pay what Regent charges for their all inclusive cruises (this also applies to all cruise lines claiming top of the line luxury ships, such as Crystal, Seabourn, etc., and even Oceania and Azamara, not to forget the sections set apart in much larger ships, such as Cunard with their Queen and Princess levels, etc. etc.). But before we go into the negatives, let us refer to the positives. (1) We properly closed the balcony doors to successfully prevent any noise from the wind filtering through. (2) The bathroom was larger than expected, especially the shower, and very beautifully finished, with all the expected amenities. (3) The cabin attendants were at all times available to satisfy our whims (we had none) and every day expertly (and timely) cleaned the cabin. (4) Staff and crew were always attentively smiling and disposed to fulfill anyone’s desires and needs, always willing to rectify whatever might be required of them. (5) The food was very well presented and the menus were sufficiently diversified in all the restaurants, except for breakfast in our view. We think a little more variety of cheese and salami offerings would have been proper in the most luxurious ship. Papayas and mangoes were plentiful but insufficiently ripened and thus both hard (papayas) and sour (mangoes), contrary to the cantaloupes, melons, oranges and bananas which were all always exceptionally tasty and ripe. The variety of breads was insufficient when compared to most other ships we have cruised. (6) Theater shows as expected, very good, especially the violinists. We would have liked to see a classical piano and/or classical harp presentation, even if only one in 14 days, if only because these were offered in previous Regent cruises we have taken. In previous cruises we have also experienced classical quartets of different types throughout the ship, unfortunately missing in the Explorer. Finally, access to the internet was smooth and simple, even when bad weather intermittently made it inoperative. At all times, the internet manager was attentive and ready to resolve issues and problems. And among the restaurants, we most enjoyed and frequented the Pacific Rim, although this should not be interpreted as a negative for the other restaurants. On the negative side, the example we used in the surveys was our own cabin. We reserved cabin 881 (changed to 880 at the request of Regent to accommodate a couple who was traveling to Venice and did not want to be forced to change cabins in Barcelona) because we have traveled on the very back end of other ships very comfortably and thought the most luxurious ship would significantly beat those past experiences. We were wrong (our neighbors in 881 agreed with us). The cabin is unnecessarily small, with the bedroom enclosed by unnecessarily protruding walls making passage to the seating room area unnecessarily narrow and potentially dangerous if the ship is tumbling along due to a restless ocean (which was the case for almost most the entire 14 day trip). In fact, the bedroom makes one feel enclosed in a shoebox. In addition, the big television screen is fixed to the wall right in front of the bed, forcing the viewer to lay on the bed too see anything and everything coming through (unless, of course, the connection is broken, as happened several times). Equally bothersome was the fact that of 14 music channels, with several inactive, none included classical and semi-classical or light classical music, including operas and overtures, big band, oldies (FSinatra, Como, Crosby, NKCole, et.). The single classical music channel refers to the live channel facing the front of the ship playing the same (or what seem to us the same) repetitive music we “enjoyed” in our past cruises on the other three ships. Perhaps for some, or many, these two examples are exaggerated and personal, thus not important, but to people like my wife and I, who like to spend time in the cabin, the layout is critical (again, our neighbors and others in G1 and G2 cabins agree with us). But what we want to exemplify is that our negative experience and view of the G1 and G2 cabins is incompatible with the claim of most luxurious ship in the industry and both could and should have been avoided. There are many other comments we could add here, but none are to us significant enough to call attention to them, in some cases because some may be considered specific to our personal biases and values. Overall, we were satisfied with the ship, the service, the food and everything else one expects of a claim of luxury. We have highlighted those items we consider stand out either on the positive side or on the negative side in relation to the claim of luxury and our experience with Regent and other luxury cruises. Should we cruise on the Explorer again, it will not be on any G1 or G2 cabin. And in this respect, since Regent has announced the construction of an identical twin to Explorer, we are compelled to insist the G cabins be enlarged with a structurally different design (or physiognomy). One final observation. In the surveys, we did recommend Regent seriously explore the possibility of providing the necessary means for a passenger to quietly enjoy watching and listening television without disturbing the sleeping companion, either by providing speakers attached to the TV via a long cable, or by providing Bluetooth technology, charging extra for willing guests and/or on a complimentary basis for frequent passengers, with the quality of the speakers varying according to the status of the user and the amount charged. Read Less
Sail Date March 2017
We chose this for the itinerary-across the Med to many places we had not been, and to try out this form of travel--luxury cruise.Overall its unlikely we would do this kind of cruise again: Beautiful ship, well appointed. Not quite 700 ... Read More
We chose this for the itinerary-across the Med to many places we had not been, and to try out this form of travel--luxury cruise.Overall its unlikely we would do this kind of cruise again: Beautiful ship, well appointed. Not quite 700 people on board and rarely felt crowded. But as we came into the last few nights we were feeling too confined, limited choices. We very much like to spend evenings ashore, wandering towns and squares, seaside restaurants, feeling the energy of people out and about.Can't do that on these cruises. We felt very ignored as first time cruisers--all the emphasis was on the many repeaters on board--we understand that--but a briefing and orientation for first timers would have been nice--as would having a designated staff person for answering the stupid questions we had many of the first few days. In one sense heavy marketing to get you to sign up for another cruise--yet no one every came to us--first timers--to ask how we were doing, whether there was anything of concern or needed. No attempt to talk with us before we disembarked. That surprised me. Overall, the food was good, but there were some issues. Cabin was very nice, veranda was nice. We had a Concierge Suite. Excursions were a mixed bag--all depends on the guide and they varied a lot in competency. Mixed feelings about the "Shipboard Credit"--in the last few days lots of people were complaining about having to "force spend" or lose the money. Yet the Boutique stock was pretty limited--for men mostly Ralph Lauren Polo--which one can find anywhere. Wi-Fi was nightmare the first few days. Everyone complaining. Read Less
Sail Date November 2016
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub ... Read More
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub which I didn’t use. There were two sinks in the bathroom, making it very user-friendly for two people. There is no night light. For a ship filled with mostly older people, the lack of a night light seems hazardous and a lapse in planning. If the bathroom door is not closed, then the door to the cabin can hit the bathroom door when it is opened. There was already an area of damage to the paint on the cabin door caused by the doors colliding. The ship was in great condition, of course. But in general, I was not enthralled with the decor. Some of the decor reminded me more of a casino rather than a luxury cruise or hotel setting. I realize others may not feel the same way. The varied colors of stone floors, walls, baths, etc in different parts of the ship, while perhaps beautiful in their individual setting, sometimes seemed to me as if the designers were not paying a lot of attention to the overall coherency of the design. The dark wood look on the walls lining hallways and various rooms had the look of man-made materials rather than real wood. Despite the slightly negative feel I had about the decor, after living on the ship for a few days one could more or less come to ignore it. I liked the photos that lined the hallways, though it would have been nice if the date, location, and photographer of the photo had been noted. I found service throughout the ship to be excellent. Staff were pleasant, efficient, helpful and friendly. The food was also generally better than I have had on other Regent ships. The deck grill though was about the same variety and quality as other ships. The specialty restaurants were very good. Mostly we ate in Compass Rose. I thought that the new menu of choices of entrees and sauces worked well, though maybe on a longer voyage it could become a tad tedious. I did not encounter any prolonged waits for meals as other posters have noted on occasion. Compass Rose reminded me a bit of a hotel ballroom with some exuberant lighting fixtures, again a style that I didn’t find particularly attractive. We never had to wait for a table for two during the 7 PM to 8 PM time when we dined. Service was excellent, prompt and friendly. The speciaty restaurants also were very good in terms of service and food. We didn't eat in Sette Mare. La Veranda has a good-sized outdoor area that is very pleasant for eating when the weather is good. The food in La Veranda is nicely presented in various serving sections so overall it avoids the long cafeteria-line look of other ships and the design seems more efficient for guests. The arrangement of the pool deck struck me as being less desirable than the pool decks on the Voyager and the Mariner. The pool and hot tubs look very nice. The pool and the deck above are supplied with good size heavy lounges rather closely spaced. There is really no place to sit in an area open to the sky in a regular chair or at a table (except for the outside restaurant seating in La Veranda on the back of the deck). The dining tables on the pool deck are what I would describe as cafeteria-style tables closely arranged in areas covered by the deck above. On one side of the grill the recessed area has more comfortable chairs and “coffee tables”. The problem is that the chairs are so close together and the tables so large that it is difficult to maneuver through the area. The other problem is that the recessed area is only open on one end toward the pool so when it was warm and sunny the space can be too hot because there is no way to open a window for additional air circulation. It also is not possible to walk completely around the ship on the outside deck so passengers can’t see the view from the front of the ship as they can on Regent’s other ships and a circular exercise path isn’t available. The Constellation Theater is similar to the other ships. Overall, it felt smaller, but that may just be the effect of the decor. There were small recessed lights that I found annoyingly bright in the theater and in the lounges. The theater aisles have steps that are poorly illuminated as one enters toward the stage (though the steps are evident as one moves out of the theater or away from the stage). Why this problem hasn’t been fixed with even a temporary measure of colored tape on the edge of the steps is unclear. There are staircases up to the upper balcony that had pieces of a kind of fluorescent-appearing tape on them that obviously were a temporary fix. The step problem looked like a lawsuit just waiting to happen to me. I think the upper balcony design on Regent’s other ships is better than the Explorer I found the amplification of sound for live music performances to be annoyingly loud in the theater and in the lounges. I didn’t care much for the musical extravaganzas. The choreography often seemed as if there was a contest to see how many intricate dance steps could be squeezed in every minute—a sort of frenetic quality. While the dancers were excellent, the selection of music and choreography just didn’t seem to come together, at least for my taste. I think the traditional Jean Ann Ryan shows from other cruises were quite a bit better. The individual performers such as the comedian and the cruise director were far more entertaining. The internet worked (slowly) most of the time, but not all of the time. The speed is certainly nothing like Regent claims on its website: "high-speed WiFi that is similar to that of your fiber-optic network at home.” In addition certain websites or downloads are blocked. For example, I couldn’t update apps on my IPhone or download a new app. Regent still doesn’t have a method for letting guests know when the internet is not working so lots of time can be wasted trying to go to websites or troubleshoot connections, only to find out later that the internet is down. In summary, I would say that the the F1 cabin and its large balcony are significantly better than the various penthouse suites I have been on in all the other Regent ships. The food was improved from past cruises, but if the menus on the other ships are all being made similar, this may not be a difference in the future. If two Regent ships had the same itinerary, I would probably choose the Explorer because of the cabin design—at least in the F1 category. On the other hand, if the itinerary was in a tropical area, I might opt for one of the other Regent ships because of the kind of closed-in feeling of the pool deck. Read Less
Sail Date October 2016
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished ... Read More
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished with plenty of USB and electrical outlets.Smallish bathroom and good sized balcony.Those less mobile might consider a larger cabin.For us the ship had so much space and peaceful public areas we didn't have need for more elaborate cabin accommodation.By the way the Regent 'marshmallow' like beds are fabulous,and our cabin was always made up promptly and expertly. The everyday Compass Rose was our favourite restaurant which offered a wide and varied menu of our favourites including great steaks,lobster,Dover Sole etc.Speciality restaurants Chartreuse,Pacific Rim and Prime 7 all performed well for us but only as a change from the wonderful Compass Rose.Wines,spirits and great cocktails were plentiful and of high quality.Staff throughout our stay were fabulous.We had absolutely none of the problems that were mentioned in earlier reviews.Even our free internet always worked perfectly well all over the ship.But it's worth taking time to understand it's workings when you first log on.No streaming YouTube etc. Sun decks and pool area were immaculately setup with quality sun beds and great bar service.There were plenty of spare sun beds even at the busiest time during our day at sea! Tendering etc were perfectly executed.However I don't think Zadar is an appropriate destination for 5/6 Star guest in October for many many reasons,weather excluded. This is an expensive holiday,you are paying for space on a ship,as well as attention and an elegant ambiance.Enjoy. Read Less
Sail Date October 2016
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the ... Read More
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the staff and crew were new and therefore the service was not as good as I had hoped. The free internet was spotty and inconsistent. The ship also had some problems with the sewage system which left foul odors in the hallways. But in fairness, this is going to happen with any new ship as it “shakes out” it problems and concerns. Activities and entertainment were also not up to par with “the most luxurious ship in the world”. They were good, but not great. Shore excursions are included with Regent, but were too compact and too fast paced. It is very hard to enjoy the scenery around you when you become focused on not losing your tour guide. Dining was excellent as was embarkation and disembarkation. But with the cost the cruise compared to what you get, I don’t feel this was worth the money and I probably will not cruise with Regent again. Read Less
Sail Date October 2016
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed ... Read More
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed prepared way ahead of time and looked and tasted like it. Service in the specialty restaurants was iffy, especially the French and Asian, there it was bad to pushy and a number of guest had the same impression. The Compass Rose had by far the best servers and some of the best meals, the open seating Italian was the worst especially service and food fair. The food\service was a big disappointment and for the price of these cruises it was not a good value. Wi-Fi was basically useless and everyone had the same complaint. Checked with their business center and they basically told me it was my new tablet, and I should only use Apple products although they did not work either. I needed to check back for business and this was a real problem, went 2 days before I got connected and then it would disconnect me. Spent hours during the course of the cruise trying to connect which I would have preferred to have been enjoying my cruise. Tried to check the TV for news especially on the hurricane in the SE US but same basic problem, only connected occasionally and then it would go away. Didn't matter where we were at port or at sea, same problems and same complaints from every guest I spoke to. It's hard to say if I would try Regents again, just did not seem to have their act together in many fields vs. the cost and other options. Read Less
Sail Date October 2016
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o ... Read More
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o the basic suites on Navigator, voyager, and Mariner, but we do find the Mariner ones a little small. The G2 was listed as one square foot larger than the basic mariner suites, it because of the way it is set up, it seemed smaller. The closet and bathroom seem particularly small. And those are the two areas where we like space. Fortunately we were able to get a reasonable upsell to a D, and it was perfect for us. Big bathroom and a closet large enough to change clothes in. I like to get up much earlier than my husband, so this is important to us. There are really great reading lights both by the bed on both sides as well as by the couch. We did not miss the extra chair in the room--there is only one for the desk, but it is of a style that is very comfortable to sit in and is the right height that it can be used at the coffee/dining table as well. There are lots of plugins. One of my pet peeves with the older ships is not enough plugins for all our electronics. No worries, we had plenty left over even with 2 phones, 2 iPads, and my husband's electric shaver. Balcony is huge with 2 nice chairs and a lounger, as well as a stable table that you can actually set drinks on without them tipping over. The bed is the absolute most comfortable I have ever slept in. I want one in my house. Food was uniformly good, sometimes great. We were mostly satisfied with the included wines, and they are happy to find you another if you don't like what is on first offer. Service was outstanding with rapid refills of glasses in all venues. You can eat slow or fast, whichever you prefer. Only down falls: the sauna is not hot. It has infrared heat, and it just doesn't get that hot. The theater just doesn't have the wow factor of the theaters on the other ships. And there are huge columns destroying the sightlines. I can't see a thing from the balcony seats because my height puts my eyes right where the railings are. Some of the new shows are just not very good. Granted, they got better as the trip went along, but the first few nights were just not entertaining. There is an area at the back of the ship on the 6th floor hallway, back where you can go into the gym, where the carpet is squishy and wet. Not sure what that is about, but it was that way throughout the cruise and is going to start molding if whatever is causing it isn't fixed. Read Less
Sail Date September 2016
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the ... Read More
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the experience was first class. The ship itself is new and opulent. My personal taste would have preferred less black marble and more conventional artwork but obviously much money was spent in outfitting the ship. Our cabin was a Deluxe Veranda and it was very spacious and well laid out. Walk in closet, two sink marble bathroom with shower and tub. You could not ask for a better cabin. So what is the problem? Service. Throughout the ship service just did not live up to expectations. At the bars, in the restaurants and in the cabin staff the service was sorely lacking. Long waits to catch the eye of a waiter and longer waits after giving your order. Several times we were unable to reach our steward for cabin service. The method used in La Veranda for lunch is a combination of buffet and waiter service. Very often resulting in long waits for what the waiter had to serve. The highly touted "free internet" was basically a joke. Very often unavailable after trying to log in and with a great probability that you would be logged out if you did manage to log in. The computers available had a somewhat better rate of success but even with them it was not always possible to get online. Once online it was very slow. The food varied in quality a great deal. Sometimes very good but at times dreadful. The special restaurants did a little better but not much. At times the Compass Rose seemed more like a cafeteria than a fine restaurant. Staffing seemed inadequate throughout the ship and I was surprised at how many of the crew that came in contact with the passengers had only a limited command of the English language. After all most of the passengers were either American, English or Canadian. There was a great variety of shore excursions to choose from. On balance about half of them were very good. A lot depends on the guide and some of them did not do an adequate job. Generally there were too many people in each group. The guides used the ear phones on only two of the tours. If the group is large and the guide is not the best then it is difficult to get much out of the tour. As regards entertainment the lounges had a variety of piano and trios which were very adequate. We saw only half of the nightly shows and decided we did not miss much. The ship also offered trivia contests and karaoke in which we did not participate. There were also several lectures that were interesting. Read Less
Sail Date September 2016
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in ... Read More
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in the Western Mediterranean and the appeal of sailing on the Explorer, Regent's new ship. Our only previous cruising experience was 3 years ago when we took an Alaskan cruise on Regent's Navigator. We had a lovely time on that cruise and could only assume that a bigger and newer Regent ship would offer an even better experience. We arrived in Barcelona 3 nights before the cruise sailed. We booked our own hotel reservation at the Majestic Hotel-a luxury grande dame on the beautiful Passieg de Gracia. Barcelona is definitely worthy of a multi-night visit. We were not eligible for early boarding or early access to our room, so we did not arrive at the ship until a few hours after regular boarding started. The arrivals building was easy to access and was clean and comfortable for the short time we were in it. After Regent processed us and we went through security, we happily boarded the ship to be greeted with champagne. The reception area was very spacious and beautifully decorated. We were told that our room would be ready by 2, I believe, and it was. Our luggage did not come right away and we actually wound up plucking it from a stockpile of luggage in a service area on our hall. Obviously, we would have preferred that it had been brought to our room earlier, but we didn't mind picking it up so that we could start unpacking. We were in a F2 Superior Suite. The color scheme was blue and white and was very elegant. Most of the cabinetry was white lacquer and the look could be described as a bit glam-in a very positive way. The cabin was spacious and extremely well laid out. We had a narrow, but long walk in closet with more than ample storage for clothing and shoes. In addition to space to hang clothes, there were shelves for shoes and several drawers for clothing. There was also a full length mirror in the closet, along with several mirrors in the suite and needless to say in the bathroom. The bathroom was fully trimmed out in white marble. Very elegant-not overly glitzy. We had a tub, good sized shower and 2 sinks. The lighting was very good. The shower had a thoughtfully placed bar on the wall to place your foot on when shaving your legs. The toiletries were plentiful. My level suite didn't come with a magnifying mirror, but I asked our stewardess for one and she brought it the next morning. The main room also had significant storage in nightstands, a desk area and a bar area. It was very easy to keep the suite neat because there was a place for everything. The ship felt very spacious compared to the Navigator and easily accommodated the 750 passengers. The common areas were numerous and beautiful-even the "public" restrooms were exquisite and were constantly being cleaned. Others have commented that the sight lines in the theater were poor and I would agree that in the upper level the railing blocked your view. We only attended one evening performance and made sure we sat in a seat that wasn't blocked. We went to the show put on by the cruise director John Barron. It was a bit like a variety show and a bit corny, but John has such a winning personality and a great voice, so it was a lot of fun. We were very pleased with the food. The Compass Rose was a beautiful spacious room, with a very soothing decor. In addition to the regular menu, which stayed the same every night, they had a series of different specials every night. This was a great idea because otherwise it could have gotten repetitive to eat there. We felt the service was very good. Obviously, some waiters are a bit more attentive than others. The only complaint about the food in the Compass Rose was that the vegetables were soggy and across the ship the fruit was generally not ripe. This was a shame because the fruit from the countries we visited was abundant and delicious. We do not drink wine so we can't comment on that aspect. My husband would have liked a little more variety in their beer selection and certainly would have liked to have seen a selection of beer from the countries we were visiting. Dinner always ended with a dish of petite fours in addition to any dessert you wanted to order. The specialty restaurants, Chartreuse, Pacific Rim and Prime 7, were visually striking. Dinner at any one of them felt like a special occasion. Each one offered special little touches that I don't want to reveal here because they were like little surprises. The specialty restaurants were open for lunch on a rotating basis and we took advantage of that a few times. Lunch at La Veranda or the Pool Grill was quite casual and a bit hectic, so it was fun to come back from a morning excursion and enjoy a lunch in a more elegant, refined setting. There is tea time every afternoon, which flows into Trivia. We tried to participate when we were not on an excursion. The scones were delicious! We were generally pleased with our excursions and our guides. The guides all seemed knowledgeable. Some had stronger accents than others, so it was sometimes hard to understand them. One issue with the excursions is that people would choose to go on an excursion that indicated that it would require a fair bit of walking, yet certain people were really not that ambulatory. This would slow down the group and was a bit frustrating. We discussed this with Destination Services and they were aware of the problem, but didn't really know how to resolve it as they are relying on people to assess their own walking ability. The process for departing for excursions was orderly. Our buses were always clean and well air conditioned. The best bus was in Monaco-why am I not surprised? I felt that sometimes the groups were a bit larger than they should have been. We found the women at Destination Services to be very helpful and patient. We seemed to have a question for them every day and they never seemed annoyed or tired of us. It is a well known fact that the Wi-fi service was terrible. They have a dedicated Tech person, but the quality of wi-fi was out of his control. I'm not technologically savvy so I don't know if this is an issue that can be improved if Regent puts the time and money into it. The level of service across the board was extremely high. Whenever you passed a crew/staff member in the hall they said hello. At dinner, we were almost always asked by our waiter if we had enjoyed our day. When you turned down dessert or wine or goodies at tea time, they seemed genuinely disappointed. I read that some people thought the crew were surly or unfriendly. That just wasn't our experience. Some people seemed to have particular problems with the staff at reception. Again, I approached them at least once a day and they were always very friendly and one of them always addressed me by name. Our cabin was kept very clean by our duo of stewardesses. The main pool area was spacious with comfortable lounges. Sometimes it was a bit tricky to get a lounge in the shade, but that is understandable. There were waiters constantly checking to see if you wanted a drink. The gym had a full array of equipment. Staffing was a little scarce, so if you had a question about a machine, it was sometimes frustrating that nobody was around to answer it. I was pleased to see that there was good security at all of the ports. If the port itself didn't scan your bags upon returning to the ship, then the ship would do it. They checked your ID when you left and when you returned. There was always water and towels to pick up as you left the ship. Disembarkation was orderly. We were allowed to stay on the ship until 9 am, even though we had to be out of our room by 8. There were so many lovely common areas, that it was hard to tear yourself away and go out into the real world. The new Regent Explorer is absolutely beautiful and a treat to sail on. Obviously, nothing is 100% perfect, but our overall experience was one of comfort, pampering and delicious food. Read Less
Sail Date September 2016
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent ... Read More
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent cruise we started in Monte Carlo and ended with a sail into Venice The ship is exquisite inside and out with very modern and deluxe common areas, bars, and spaciousness. Theater seating was excellent though no drink holders! The absence of a photo lab and photographers was welcomed! One area that was disappointing was the lack of a full promenade walking area. Seems lacking in all new liners. Dining was a pleasure as with just 750 guests we were never crowed or had to wait for a table share to open. The specialty restaurants were outstanding in every aspect from the greeting to the after dinner cordials. For room service we received a 5 minute "warning" that our order was on it's way. I want to add that is was great never to see a Food Service cart in the hallway or even the room steward's cleaning carts! Obviously, we enjoyed it enough to book another trip while on board! Read Less
Sail Date July 2016
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just ... Read More
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers. Read Less
Sail Date July 2016
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 ... Read More
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 am vehicular traffic is banned and all services are available. I would never go on a Regent Ship nor will anyone I know American Express has been alerted as well and I believe that travel publications should also be aware of their ineptness and being far from a 5 star experience Worse the management at their corporate offices are not capable of anything other than form letters. The only good part was the entertainment and sometimes the food..but you can get that anywhere. They also changed the itinerary before with no reason and on the final stop they were unable to accommodate most passengers on excursions The Cruise Manager..Ante..behaved like a juvenile, sending us candy when we complained. Read Less
Sail Date May 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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