20 Regent Seven Seas Explorer Cruise Reviews for Luxury Cruises to Caribbean - Eastern

We chose the Explorer based on the size and reviews we had read. We were absolutely impressed by many features of this ship. My wife has numerous severe food allergies, and the kitchen team in every venue took them seriously. A big ... Read More
We chose the Explorer based on the size and reviews we had read. We were absolutely impressed by many features of this ship. My wife has numerous severe food allergies, and the kitchen team in every venue took them seriously. A big THANK YOU to Food and Beverage Manager Natasha. We saw her all over the ship, and she made it a point to check in with us to confirm that we were enjoying the dining experiences. Our Explorer suite was outstanding, including Ravi, our Butler. The layout, size and finish out were perfect for our needs. The bath tub is amazing, with both air jets and Jacuzzi jets. Towels were very plush as well. We enjoyed every show as well as movie screenings in the theater. Cocktails were well prepared and readily available. My only beef was that on Silversea, the pool bar opens at 8:00, vs. 10:00 on Regent. Also, there are no other bars until the afternoon that are open, which is very limiting. That being said, the staff was super friendly and remembered our names right away and throughout the trip. The biggest disappointment came with the excursions. We had booked 3 excursions based upon them being described as wheelchair accessible. Once onboard, we were told that none of the vehicles (buses, vans, boats) would hold a wheelchair. They then presented some very expensive ($1,100-$1,500 per person) options. This NEVER happened on Silversea, as their tours were set up to accommodate the needs of the handicapped passengers. Likes it so much that we cancelled our July Silver Spirit trip and booked with Regent again. Read Less
Sail Date January 2020
We choose this cruise to get to the sunny warmer weather out of our cold snowy north. And we chose Regent since we had never sailed on her and loved the idea of everything included like drinks, excursions, wifi on four devices and ... Read More
We choose this cruise to get to the sunny warmer weather out of our cold snowy north. And we chose Regent since we had never sailed on her and loved the idea of everything included like drinks, excursions, wifi on four devices and specialty restaurants and all said to be upscale! In spite of some bumpy weather which they very nicely and adroitly changed two of our ports for our safety it was a great cruise! And they certainly cannot control the weather but they handled it very well. We actually loved our free excursion in Martinique(a substitute port) to the beautiful rainforest gardens. And who does not like St. Thomas for shopping?! The food was above any I have ever experienced....and we have cruised many. Oceania was my top one for food before and this beat them out too! The service was great too....if any problem they were wanting to fix. We were not in a Penthouse Suite we were in Concierge so had no butler and we still loved our service. And the cabin itself....bigger than any before and I loved the walkin closet and the bathroom with both bathtub and walk in shower. And the balcony....I lived out there on the chaise lounge and the size of the balcony we could have had a party out there. Room service was excellent too; right on time and delicious. I loved the aromatic steam room in the fitness center area and did the workouts and then the steam room and then the showers....sitting out by the Infiniti Pool was great at the back of the ship too! The special restaurants were like going out to an elegant restaurant with so many selections. And even in the Compass Rose the main dining room you could almost have any type of entree you desired...you could actually build your own meal instead of just picking from a few. I like this alot! And the food was excellent. We liked our Champagne and Lobster excursion, also the Whale and Dolphin Safari, and the Garden Rainforest mentioned above. These were all free! So comparing to my previous 25 years of cruising this was over the top. By the time you add up all that you are getting for free including the hotel Conrad in Miami precruise, the excursions, the wifi, the premium drinks, the restaurants....it might be a tad more but it was a totally different experience. I loved it. I also liked the block party where you met your neighbors and had champagne, apps and the captain and some of the crew swept by too.... Read Less
Sail Date January 2020
This ship is supposed to be free WI-FI .More like hardly any wi-fi.Took 4 hours to download a local paper. Could not get e-mail. Want to wish family Merry Christmas forget about it. Compass Rose dining too noisy .Had to always wait.Once ... Read More
This ship is supposed to be free WI-FI .More like hardly any wi-fi.Took 4 hours to download a local paper. Could not get e-mail. Want to wish family Merry Christmas forget about it. Compass Rose dining too noisy .Had to always wait.Once I asked for a table for 4 to at least be seated .Was told by Maitre D he needed all tables. We were leaving and nobody had sat at that table.Also they rush you out .Wait an hour out in 30 minutes. They say beds are king size.Bull i AM 5'9 and the length was too short .The width was no better.Not a king . Canapes were hit or miss peanuts, pretzels and chips. Once and awhile they got creative with some olives or tuna.Nothing great . For a newer ship there was rust on the shower doors.Why they used marble in the shower is beyond me.. Went to future cruise department. Asked for a copy of baltic city tours to see what we might see on a future cruise. Gave e mail .Still waiting been back 10 days .Maybe wi fi is down. Been on Crystal and Seven Seas .Nothing is perfect but did not have the above issues. Oh the free tours .More bull. One tour was a trolly around town. Stuck in traffic.Locals were all laughing at us .Why can't they provide free transfers to downtown areas. Sette Mare dining was excellent. They made the effort to remember your name .Service was excellent. Also Regent seems to be encouraging bringing children on board as one can see with the special rate for children.Lost me there Read Less
Sail Date December 2019
The Regent ships are smaller. Approximately 750 passengers and 500 crew. The amenities; service, food, entertainment; are fantastic. The cruise is all inclusive (the cost of alcohol, food, tips, excursions are generally all included). ... Read More
The Regent ships are smaller. Approximately 750 passengers and 500 crew. The amenities; service, food, entertainment; are fantastic. The cruise is all inclusive (the cost of alcohol, food, tips, excursions are generally all included). Certain premium items (high end alcohol, tours, spa services) need to be paid extra for. A $400 per room credit is provided to pay for some these types of items. Excursions are at times lacking/hit and miss. Sometimes I think it would be best to research and pay extra for each shore tour through Viator or Trip Advisor. I like to hear as much information as I can from a tour guide, and the ship excursions don't always provide that. One excursion in Nassau was a complete waste of time. We traveled on a small boat to a nearby island through swells. There was maybe 80 of us on this boat, packed in like sardines. There did not appear to be any life preservers. I was somewhat concerned. The place we visited was overpriced and our "stingray" excursion ended up being stingrays kept in a large pen off the beach so we ended up staying away and sitting on the beach drinking overpriced/cheap beer. Our room was really nice and large. Our deck was spacious, covered, and included outdoor furniture. Our fridge was stocked with beer and, during the cruise, I believe we received in our room up to two bottles of wine/champagne. Bathroom was double sink and included one shower and a bath/shower. Large bed, walk-in closet and sitting area with flat screen TV. Entertainment in the ship's theater was very good. Several full cast musical shows were provided, along with two shows from a guitarist. A lecturer on some days would provide insight on the local customs, etc. I think the cruise could do better to provide a lecturer each day specific to the island community to be visited. Service in general is very, very good but towards the end of the cruise I noticed that bar servers seemed to be growing testy and tired. Restaurants were excellent. Wines, foods, liquors were all top notch. Be prepared for many passengers who are quite elderly and everything that may come along with that. We experienced several situations of elderly folks, likely wealthy, who appeared to feel they were somewhat entitled and were very rude. Don't be shy about bringing too much luggage and dressing up. Read Less
Sail Date December 2019
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
Sail Date March 2018
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime ... Read More
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime 7, had the best steak, the chefs presentation was beautiful in every restaurant. The spa was beautiful, the staff there was also very polite, and knowledgeable. Love the steam room, ice room, & sauna, then into infinity pool was over the top classy. Housekeeping was excellent, always received what we asked for. Entertainment was as classy as ever, so much talent. We especially loved Kesha & Boogy. Bar staff was very pleasant always willing to get us any drink we asked for. Very satisfied with the ports and excursions. The art work on the ship made you feel like you were in a high scale hotel (beautiful). Only complaint (they ran out of Bud Light Read Less
Sail Date March 2018
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food ... Read More
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food was what we would have expected. Great choices, wonderfully presented,and delicious. The only complaint here is that the Prime 7 and indeed all of them are difficult to get a booking. We had a Penthouse suite but even so we only managed to get in there once Our complaint was the Compass Rose. Not only was the food not up to standard but on the three occasions we ate in there, the service was poor and the food on each occasion was either cold or only lukewarm We shared a table on four occasions, all the people we shared with were delightful. On two occasions we actually all complained about the food and service to the staff, The last night of the cruise was exceptionally poor. The food took ages to come, our dining companions actually asked if the kitchen had lost our order. When my husband's steak came, it was only lukewarm and whilst waiting for his sauce to be brought, which seemed to be an afterthought, the steal went cold. While some of the staff are amazing, many in the Compass Rose seem to have a problem with the English language. Many seem very new so it's probably a training issue, and hopefully, they will improve. Read Less
Sail Date February 2018
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such ... Read More
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such as changing the time of the evening shows to 9.30 which allows everyone to eat before seeing them and more use of The Cafe with permanent barristas in there - including Dragan who always smiled and was always very helpful. Most importantly the internet was so much better, so that if you want to stream anything you pay extra but for general emails and web browsing it was free and worked very well, particularly in the public areas. I was even able to continue with my French lessons on Duolingo sitting in the coffee shop with my head phones on. We stayed the first night in the Four Seasons Miami as part of the pre-cruise package - a lovely hotel but unfortunately the whole bar area and restaurant had been hired out privately which meant we had to go out. However, there were some lovely restaurants within walking distance - the concierge recommended a very good Italian. Embarkation was extremely smooth. The standard of the entertainment has also gone up another level with outstanding singers, dancers and musicians who seemed to be able to play every instrument. Firm favourites Boogie and Kasia got everyone up on the dance floor - no-one felt embarrassed making a fool of themselves. David Nevin, the excellent assistant cruise director is a first class singer and a great 'go to' person in the event of any difficult issues, as we discovered. He also did Karaoke which was really well attended and Deborah the pianist and singer did music trivia every other day as well -always good fun and the chance for more Regent Rewards! Andy the cruise director and his wife Tammy are a delight and truly lovely - they do a great trivia quiz every afternoon and Andy is firm but fair. They are also great entertainers, with a brilliant last night Beatles session with David which had everyone out dancing in the foyer and the professional dancers also joined us to indulge those of us who like to dance - none of them had any airs or graces, they gave every impression that they wanted to join in. We had not sailed with Captain Stanislas Mercier De Lacombe before and a ship always takes its lead from their Captain. He was friendly, funny, but authoritative and calm, which was very evident when the weather deteriorated and a huge wave hit the ship one evening, giving everyone great confidence that we were in safe hands. We did not find the content of the lectures to be of interest to us, but that just might be because we are huge Terry Bishop fans and so no-one else stands a chance! We had rather hoped for pirates, the rum trade and sugar cane story rather than politics - many of us go on holiday to get away from that! However, they do have the culinary kitchen which is an excellent addition. Although Regent had had to change the itinerary because of the devastation of the Caribbean, the excursions were great - swimming with dolphins in the Bahamas, and great general tours in St Kitts, St Lucia (great land and sea tour) and Antigua with three first class guides showing us a great range of both historical and panoramic sites with time for the beach as well in Antigua. In French speaking St Barts you could just walk around to browse the very expensive shops and have a spot of lunch - although everything on St Barts is expensive, be warned! The quality of the wines has also gone up a level. This might account for why 4300 bottles were drunk in 10 days! When the Captain joked on the last night that we should be ashamed of ourselves, we decided that as a Frenchman he thought perhaps we had not made maximum effort. The food has always been good but the chocoholics teatime was amazing. Pacific Rim remains our favourite restaurant with Prime 7 and Sette Mari coming a close second. Martina who works mainly in Sette Mari provides the best entertainment and is a great addition. The bar staff were equally brilliant, making you whatever you wanted, quickly and efficiently. They were under the watchful eye of Elena, promoted last year, and she was always everywhere. All in all, a great trip, with a first class ship and first class service. Read Less
Sail Date February 2018
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some ... Read More
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some concerns about the activity scheduling and one of the speakers, but other than that, Regent provides an excellent vacation. Great choice. I normally do not room with anyone, but this time I did, and because of the room layout, it made sharing a lot easier. I could only suggest that another small chair be included as the couch is very small. Our room stewards were first class. Once we had told them our schedule and likes, there was never a moment when we needed to ask a second time. The restaurants are extremely well-run and have attentive staff. I did not attend the shows as I m a very early riser and the shows are very late. Read Less
Sail Date February 2018
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff ... Read More
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always attentive but never rushing. I particularly liked the wine selection. The listed wines were very good but the wine steward was always quick to offer other options at my request. The entertainment was good, but somehow the musical/dance group didn't quite match up to my experience on previous Regent cruises. I am not sure if it was the performers or the content of the show. The only real downside was the embarkation and disembarkation. The embarkation had passengers lined up outside in the rain even though the indoor area was almost empty. The disembarkation was chaotic. Passengers seemed to forgotten once they had stepped off the ship. There was basically no help in finding the airport bus. Maybe Regent doesn't control that but they should have enough impact to lobby for improvement. Read Less
Sail Date January 2018
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and ... Read More
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say the one cramugen that didn't like it and wont be back, has just been spoiled or expects too much or just had some bad luck. I can't say enough good things about this cruise, from Ship to crew to dinning to enrichment lectures. I will say on the entertainment, we usually do not attend the shows that are just the "singers and dancers"....because they [all cruise ships] have singers and dancers. They all are very good at what they do, but after a while it's just the same old thing, just different music... We prefer the individual entertainers.........that's just us. Anyway, we intend to do more Regent cruises for sure, but will go back to Oceania and others just for their variety and itineraries......... Oh one more thing........we really didn't feel like we were separate from the elite, many repeat Regent cruisers any more than any other ship; with Regent, the ships are small and repeat cruisers have a tendency to know some of the crew from past cruises and do get some preferential treatment.......naturally Read Less
Sail Date January 2018
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or ... Read More
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or answer questions The food is really very, very good. I am utterly at a loss when people moan about the food. The presentation, quality and choice is second to none. Always space on the ship with plenty of loungers available - maybe not right next to pool but in other areas - yes. I found all the lectures well presented and enlightening. We only missed one show but all the rest including Irish comedian, Broadway singer, Pianist / Magician, Pianist / Comedian and in house shows were all excellent. The theatre is well appointed but we always went downstairs because visibility from upstairs not the best ( Heard several other comments regarding this ) The cabin was well appointed with plenty of drawers and hanging space ( with plenty of hangers !! ) The bed is wonderful & comfortable with a huge ( in my opinion ) balcony Yes the outside furniture is moved back & covers taken off but it's outside and so they should be for safeties sake whilst at sea .The cabin stewards and room service staff attended to all our requirements brilliantly. We had several hours, one night, of poor weather and yes there were some creaks but HEY it's a vessel and should be expected. Unlike a hotel ashore there was no road noise !! We ate all all restuarants with PRIME 7 our favourite. PACIFIC RIM was also very good. CHARTREUSE was our least favourite with a visit to Italian restuarant a better bet. COMPASS ROSE had a very varied menu and again was very good. Some slight issues with time taken for courses to arrive. However as we always requested a shared table this can sometimes be the reason with some people going through menu and others not. However there is always someone to talk too and BEING ON HOLIDAY - CHILL OUT !!! We made the most of the all inclusive tours and on the whole all were very good. Sometimes marred slightly by age of buses, no room to spread out as all seats full and / or poor guides. Used the spa with our onboard credit and although good was - as always on cruise ships - very expensive. Library was well stocked and daily papers available. All the bars are well appointed with the entertainment therein being good. Did not use boutiques or casino. Only went to one shopping / port presentation but same old !! Finally whether I would sail again on REGENT I'll wait and see. It was very expensive ( For us that is ) and I will have to review the " All inclusive " part to see whether it suits us but will always remain a very enjoyable cruise to remember. My rating refers to cruise, ship & staff BONUS ---- NO PHOTOGRAPHERS HANGING AROUND EVERY CORNER, ASHORE, ETC Read Less
Sail Date December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
Sail Date December 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
Sail Date December 2017
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke ... Read More
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke with lunch...never came. Order juice at breakfast...never came. Order a salad for dinner...get someone else's salad and have it wisked away after 5 minutes...oopps! hope you did not sneeze in it before we took it to the other table. The entertainment was mediocre except for the comedian. The dancing was very suggestive and cheap and a little embarrassing to watch with your wife. Watching soft porn? Could not understand the captain's announcements. The excursions were not really that great unless you were interested in looking at old sugar plantations endlessly. The islands are very full of litter. Unemployment is high and poverty is seen everywhere. We will choose another cruise route and itinerary next time. The weather was great. but good luck getting a chair on the pool deck as they could not possibly seat the hundreds of guests who wanted to be there. save a seat the first day and claim it for the whole cruise like everyone else or don't even try to get one later. they let people save the chairs all day even when they are not using them. on a good note...the ship decor is outstanding. Read Less
Sail Date February 2017
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had ... Read More
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had visited all of the ports previously and were not interested in taking any of the free excursions (bus rides). In fact we did not even get off the ship in St. Barts as we felt this Island to be a total rip off. The Service in all of the restaurants was substandard with many of the Ukrainian staff unfamiliar on how to serve and clear. On our first night we ate in Prime 7, the steak house. I wanted to order the Dover Sole and asked the server if he could filet same and remove the bones. His reply, " I don't know how". I then ordered a steak and saved the Dover Sole for the next night in the main dining room, Compass Rose, where it was filleted properly. In the French restaurant I ordered the cheese course. The Ukrainian waitress cut off huge chunks of cheese from the Cheese Trolley, way too much, and then asked me if I wanted salt and pepper on my selection. The above are only two almost comical instances of the unprofessionalism of the serving staff. Service was hit or miss, depending on the luck of the draw as over sixty new untrained crew arrived the same day we departed Miami. Our Suite on deck 12 forward, 1206, was fine except for the wind noise which we heard on some nights when the seas were rough. Also, interior doors in the walk in closet and bathrooms would open and close by themselves. Our Butler was outstanding and couldn't do enough for us. One of the lecturers on Cuba gave us erroneous information on Meyer Lansky. I informed afterwards as I had first hand knowledge. Read Less
Sail Date February 2017
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes ... Read More
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes care of just about everything for their passengers. We are presently in the midst of a 20 day eastern and western Caribbean on Regent's new ship The Explorer. Regent advertises this ship as the most luxurious ship ever built and that statement is probably true. We are in what Regent calls the Explorer Suite. We originally booked a Seven Seas suite, but Regent changed the classification of our suite right before we left. The suite has a bath and a half, seating area for six, dining room table for four, a work desk, king size bed and a massive deck that has an L shaped sofa, recliner for sunbathing and two tub chairs. The furnishings are very modern with lots of mirrors, chrome, velvet fabrics, great artwork, two flat screen televisions, and a bar. All of the drawers are auto closing drawers. The walkin closet is more than ample in size. The bathroom has a full size jacuzzi tub, two sinks, a large shower and private commode. The toiletries seem to be upgraded since our last cruise, or maybe they are new for the Explorer or the Explorer suite. Our suite has a butler who has been as good as any of the butlers we have had on previous cruises. There was a slight mis-communication as to our status with Regent when we first got on board, but that was worked out quickly. The food is excellent, especially the presentation. Regent's new Pacific Rim restaurant is wonderful, just like Prime 7 and Chartreuse. The size of the Compass Rose has been reduced because of the addition of the Pacific Rim restaurant. Also the aft lounge that is on other Regent ships has been eliminated and replaced by a much larger spa, gym and the Pacific Rim restaurant. The shows have been typical Regent quality. Shore excursions haven't been great, but we are in the Caribbean and there are not a lot of choices down here. Now for my only serious complaint. We are in suite 1005 which is below the Culinary Kitchen. There is activity in that area from 7 AM till 11 PM almost daily. We have complained but the noise cannot be stopped unless they close the kitchen which they will not do. The cooking classes are only on the days at sea, but the commotion goes on when we are trying to go to sleep and starts when we are still trying to sleep. We never take a suite on the uppermost suite deck because of the noise factor. However, there wasn't anything available on this cruise except on Deck 10. All in all we can overlook the noise as the ship itself is pure luxury. Read Less
Sail Date February 2017
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we ... Read More
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we must address what was RIGHT and GOOD about this ship, especially for those who are looking forward to their cruise. The public spaces are beautiful and there is so much attention to detail that spells luxury, its as if you need an entire week just to explore and examine all the lovely accoutrements, artwork, lighting, ceiling & wall finishes and fabrics. The dishes for each restaurant are a journey in themselves. Even a lower end cabin provides the best shower experience we've enjoyed on any cruise ship. Housekeeping is discreet and thorough. The dining staff--particularly the experienced managers and servers are superb. And the food? Outstanding, sublime, delicious! I was so upset that I didn't discover the fresh juice bar on the pool deck until 3 days in. Okay, here goes our disappointments: An aft cabin brought with it soot and a virtually unusable deck area. Service on the upper pool deck was spotty: empty glasses and dishes stayed out for hours, there was often no staff on the deck at all (don't know where they got the 1:3 guest to staff ratio from--certainly not here) and a pet peeve: when a guest got up from a chair, the pool staff did not strip the chair of its cover and provide a new one. Often just a rolled towel was placed on the chair. So you sat in someone else's sweat--ugh! One afternoon of the 10 days, we were offered a cold washcloth. One afternoon. That's it. And we have never been on a luxury ship (Silversea, Cunard, Windstar, Celebrity) with so many negative responses to requests for simple items including premium bottled water and premium bottled water in an ice bucket. These requests seemed foreign to the servers at first. About halfway through the cruise, after sharing our concerns with the reception/concierge staff, these requests were finally met. It just seemed odd that we needed to bring it to the attention of the powers that be. Aft of the ship while at sea, there was always a loud wind whistling through the cabin--thankfully, when addressed after several sleepless nights, they sent a carpenter who affixed weather stripping along the bottom of the cabin door, so that we no longer had to listen to it. But you will hear that wind whistling, perhaps even in the other aft cabin...For you Pilates and Yoga and stretching advocates: the area in the gym for this activity is so small that only perhaps 3 people can engage in these activities--bad design, especially since most of the average age group for these cruises will want to do this. The ship is not particularly smooth: there is a lot of shuddering and rocking. Yes, it was a bit windy, but the noises and rocking exceed what should be for a ship with stabilizers. And finally, afternoon tea. On the most luxurious ship in the world, you have your selection of TWINNINGS tea bags to accompany your finger sandwiches, scones and pastries. TWINNINGS. TEA BAGS. In paper packets. Please REGENT, get some loose tea or even some silk bagged whole leaf tea. Tea Forte, perhaps? But not TWINNINGS. Not for this ship.We found the entertainment to be a little above average with a wonderful Broadway singer who did very well (except for the song about how to spell her name--a little self promoting). The shops were disappointing, we expected a better selection, but there were some surprises. NOT TO BE MISSED: the trio who sing every evening and during the day---serenading people sitting on the pool deck. Will we cruise REGENT again? Not sure--we really hope they take the time to train the newer staff who do not understand foreign cultures and will not take the initiative to fulfill a request that is not within their "normal" experience. Until that happens, we find that as lovely as this ship is and despite how outstanding the food is, what makes a cruise "luxurious" is also outstanding service. And the EXPLORER is just not there yet. Read Less
Sail Date February 2017
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the ... Read More
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the interior art, decor and appearance is gorgeous and the furniture is very comfortable too. First impressions are very good. The main problem for us and a number of other passengers we spoke to was just how she failed to provide the level of comfort required of a luxury ship when sailing. Even in calm waters at the stern of the ship where most restaurants are, she 'jogs' from side to side, like a car with an out of balance wheel, then when seas become a little more challenging (but no more than a Force 2-3) our suite would groan and creak like an old Spanish Galleon! The ride was on occasion akin to that of a car ferry crossing the Irish Sea, with lots of slapping and banging going on. Fortunately after 4 or 5 days the seas became like a mill-pond, so the majority of the problems subsided but the 'jog' persisted. Unfortunately, the staff on the ship seemed rather laissez-faire and on several occasions we had to 'chase-up' instructions for drinks, towels and general service. This was very surprising and disappointing because as previously mentioned our experience with Regent in the past has been excellent. Moving on to our suite, 810. There was no cold water to the wash basins...just tepid...not great for cleaning your teeth, obviously not fixable during our cruise! The satellite TV reception was poor and the sound system akin to my transistor radio of the 60's. The patio door was almost impossible to close properly and whistled and sang in the wind all night long. Drawers and cupboards were poorly fitted and in our opinion were not of the expected quality, having pull handles with very sharp edges. The ensuite door would not close without slamming, not desirable for your partner asleep after your mid-night visit to the bathroom. The internet package only allows for one user at a time....trips out often and is extremely slow. There is a limited number of music channels on the TV and no facility to play your own music through the suite system, via iPod or MP3. Annoyingly, the walk-in closet door was not lockable in the open position and had a tendency to close itself, cutting the lights whilst you are inside. The ensuite door has deep scratches in it, where the suite door can run into it when opened. Finally, one of the two quality coat hooks behind the door has broken off and been replaced by a cheap 50 cent chrome one, that you might put in your garden shed! The bed is very comfortable, the 2 seater couch is not and there is only one chair in the suite, so with no 4th chair its not possible to entertain friends for a pre-dinner cocktail. Our room stewards were very good. Room Service. We called it once for some Champagne and Shrimps, so we could watch the sunset. It didn't arrive. A bottle of Champagne arrived 90 minutes later as were were going to dinner. Someone forgot.....The F&B manager and Head Chef were nice and very apologetic....but the moment had gone. Generally, the restaurant food was very good. Especially in the Pacific Rim and Chartreuse, however, on several occasions it was overcooked and had to be sent back. The Veranda cafe is great for breakfast but there are never any berries on display, be warned that if you want anything not on show, someone has to go 'downstairs' for it...and that takes time. There are never any 'no sugar added' deserts available, which was very surprising and maybe a policy with this ship but for diabetics and those conscious of sugar intake, only 'nsa' cookies were available. Overall, we enjoyed the cruise, as the weather was very good and we met some nice people. However, we would not travel on the Explorer again, as we believe that it has problems in terms of comfort and service and does not represent the value expected.This would not deter us from travelling with Regent again but we would probably go with Silversea or Seaborn for the next cruise Read Less
Sail Date February 2017
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not ... Read More
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not find many when I was booking it. Hope it helps to give you an idea. I did not take pics of second bedroom. I started cruising 40 years ago. Started on the NCL Bahamarama and then a cabin with 69sq feet for 3 people on another line. Point is, I started at the very VERY bottom and have worked my way up the chain one step at a time for those 40 years. So now we all have a reference point. lol I have had the owners suite on most common lines, ships. About 12 to date including the Queen Mary, Jewel, Pearl, 3 Celebrity ships, Allure, 1 Silver Sea, Oceana and a few more for another point of reference. So I booked the Regency Suite as it has the highest marks and it is the most luxurious suite at sea as they claim! It's beautiful. Let me put everyone's mind at rest, there was no ugly. None! I'll think HARD to find something bad. I had two complaints but they were not the fault of the cruise line. They are personal preferences. What we learned is you may want to forgo many of the spa treatments or you will find yourself at the spa way too much. About the 3rd day we figured out that it was a little overwhelming and cut way back on the treatments. Would rather spend the time together with girlfriend as we found that we were only seeing each other for meals. Of course if you have been married a long time you may feel different. :-) The cabin is at the front of the ship. To be honest, I prefer the rear as you really can't use the balcony when you are on the move. Just way too windy. So we would use the small balcony on the side off the other bedroom. Preem, our Butler, was spot on. Preem was Great! Thanks Preem! Food and service was wonderful. Staff was great every step of the way. We don't do shore excursions but Regency provided a driver and car at each port. We would go off the ship for 1-2 hours and then back to the ship. Of course each time we looked forward to returning to the suite. We are going on Regency again in less than 90 days and already booked for 2019. This time elected for the #2 cabin, the Master Suite as it is in the rear of the ship. As for value, let's not kid ourselves. It was over the top. But sometimes you want something over the top. For all other times, hopefully the Master Suite at a fraction of the price will still provide 99% of the experience and 2000 sq. feet. Overall a wonderful experience. My next review is the Ralph Lauren Owners Suite on the Oceana Riviera that were were on December 2, 2017. Thanks for reading and hope you found my review helpful. Read Less
Sail Date February 2017
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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