14 Regent Seven Seas Explorer Europe - Eastern Mediterranean Cruise Reviews

This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an ... Read More
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an inclusive trick you. I would of much rather paid for better quality than what you get for free. The staff is rude the food is horrible and you have few options to eat at. Everyday you are at a port and ran from morning until night and then they MAKE you get dressed up just to walk around the boat not just to go to dinner. It was the worse trip of my life!! Everyday we docked or took off my room was up front I heard everything I got little sleep and was NOT even allowed to use my veranda because it distracted the bridge so why get a veranda then?!?!? I asked to move and they would down grade me 4 levels but would NOT refund the difference I paid for the suite versus down below they said it wasn’t the ships fault. I could go on and on BUT bottom line is this is a lying, horrible cruise company and steer clear enjoy your hard earned money somewhere else rather than paying them for abuse and bad food! And the entertainment is awful or should I say the lack of. Read Less
Sail Date April 2018
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or ... Read More
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or better! My favourite restaurants were Prime 7 and Compass Rose, which does not require a booking and is also fabulous for a 'posh' breakfast! A free shore excursion not to be missed is the Mallorca Wine Tasting & Spanish Tapas. The visit to the Bodega Ribas winery is simply exceptional and was hosted by a female staff member who spoke perfect, clear English and enthralled us all with her humour, passion and knowledge! The winery tour was followed by a sit down wine-tasting accompanied by a delicious tapas of bread, olive oil, olives, meats etc.in an original stone house circa 1711! The presentation was gorgeous... the tables were beautifully set and adorned with white linen, silver cutlery and fine glassware. We found the cruise to be exceptional value, even the washing and ironing was an extra freebie. We also had to request a 2nd internet log-in (due to a work issue that we both needed to work on at the same time) and this was provided to us at no extra cost even though it was not included in our fare. We recommend this cruise/ship to others and are already planning our next cruise with Regent Seven Seas Cruises! Read Less
Sail Date April 2018
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a ... Read More
We did the Barcelona-to-Rome cruise leaving Barcelona April 2018 and had a great time. The room sizes are far better than any others we have seen, and include a walk-in closet and spacious bathroom--not amenities you normally find on a cruise ship. The public areas, bars, pool area were all great, and I particularly liked the health club on the 6th floor. In addition, Regent's arrival (at the airport) and departure experiences were really well done. We had been on a river cruise with AMA in 2017 and went on this cruise with a couple who had been on a different AMA river cruise last year. All of us thought that Regent's food, while OK, did not match AMA. Maybe that reflects preparing food for 750 versus 140, but anyway that's our view. The three specialty restaurants on the Regent Explorer were quite good, although again my wife and I thought our one dinner at the AMA "Captain's Table" was even more special. We thought the tours were generally pretty good, but there were two occasions where tours included stops at facilities that were just attempts to sell stuff to folks on the tour. One on Mallorca took the group quite a long way to a rather worthless tour of a synthetic pearl factory, ending with too much free time in the factory's gift shop. Then we had a tour to that began in the little French village of Eze, which is a fantastic place, and ended in Monaco, which is also well worth seeing. But stuck between them was a tour of a perfume factory, again dumping you in their showroom at the end, and providing more time than necessary. Regent should delete the commercial stops from their tours, in my view. Those are my suggestions for improvement; overall it was a great time and the experience generally matched up with the premium price Regent commands. We would probably sail with them again and are considering a Baltic cruise in a year or two. Read Less
Sail Date April 2018
Having cruised with Silverseas on other trips I was a little apprehensive that no other could match their comfort, service and cuisine. After 14 days aboard Explorer I had no such reservations. 1. Although a larger vessel, the ... Read More
Having cruised with Silverseas on other trips I was a little apprehensive that no other could match their comfort, service and cuisine. After 14 days aboard Explorer I had no such reservations. 1. Although a larger vessel, the efficiency of embarking/disembarking for excursions was excellent and the ship rarely felt crowded, except perhaps the popularity of Sette Mare restaurant; 2. Suites (Concierge) were well laid out, perfectly comfortable and very well appointed - reading lights and coffee machine ++; 3. A very happy ship, which I attribute to good management from the Captain down. 4. Evening entertainment in the theatre were generally good; 5. All the restaurants excelled with the specialty ones worthy of a Michelin star, and not too difficult to get a table, particularly for dining later; 6. Included wifi and excursions were what finally decided me in favour of Explorer and sets the standard now for other cruise lines; 7. It seemed that every time we left the suite an attendant would materialise and magically make beds, change towels, tidy, clean and replace items. Cannot recommend highly enough. We will return! Read Less
Sail Date November 2016
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space ... Read More
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space outside and the chairs are much improved. The tables are already getting chipped. The Speciality restaurants, Prime 7 , Chatreuse, and Pacific Rim are good although some a little inconsistent. The main restaurant The Compass Rose resembles a cafeteria, although smaller than on other Regent vessels the lighting is horrific ( think Las Vegas ), the service stations are many and the used plates and plastic covers are in full view. The extensive art work may be an acquired taste....to many the majority of the hangings are dark, ugly and disturbing. The balcony windows whistle even in light winds. The cooking smoke from the pool grill wafts across the deck permeating clothes There is no access to the bow of the ship outside at any level .99% of gusts have no front view except from the Observation Lounge where the dark glass is so dark, observing anything is difficult. The rear entrance to Compass Rose has been closed off meaning for some a route march to the entrance. Some lifts are "flask" shaped with a narrow entrance....dangerous as are the steps in the theatre. Those steps are badly lit. The disembarkation arrangements in Miami were a shambles and the Hop on Hop off tour with Big Bus a nightmare Read Less
Sail Date November 2016
At this writing we are still onboard our second leg of a 30 day back to back. This ship is beautiful. I like the dark panels opposite the white so that it doesn't seem gloomy. I love my blue carpet in my concierge room and the ... Read More
At this writing we are still onboard our second leg of a 30 day back to back. This ship is beautiful. I like the dark panels opposite the white so that it doesn't seem gloomy. I love my blue carpet in my concierge room and the double sinks with tub and shower. Since I use the tub almost every day, it is a necessity for me. The penthouse suites have no tub. We brought our night light for bathroom and are glad we did. There is a nightlight you can turn on from the bedside which is in the hallway outside the bath, but it is very bright! The staff service has been very good, some off days, but not frequently. We have two speakers on this transatlantic. The food is outstanding! My least favorite is at Chartruese but everywhere else has been great. They have varying buffets on sea days from Greek to German to bar-b-que. All shows, with only 1 exception since we boarded, are at 9:30 pm. Last night was the only 6 pm showtime, which was packed. Dancers and singers are excellent, but other entertainment has been about the same as always on a ship. (Note we have sailed over 100 times so this is old hat to us). The first leg was back to back ports with good excursions. Now we have 8 sea days. I would say you need to be a reader to enjoy those days as there is not a lot to do. (Lectures, one trivia quiz all day, cooking demos. NO movies, except in room) Ship has a good gym which hasn't had much use on these cruises. Very small gym class area, but hasn't been packed anyway. Yes, I would sail the explorer again!!! Read Less
Sail Date November 2016
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we ... Read More
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we would avoid the intense summer heat. Over the weeks leading up to the cruise, we had read a ton of reviews and reactions to the ship, both positive and negative, and frankly we had grown a tad apprehensive. Ultimately, we learned there was absolutely no need to be...the experience as an incredible one, but not without a few hiccups. So here goes! Pre-Cruise Hotel A pre-cruise one night stay in Haifa was included with our cabin. It was a horrendously long day of flying, and we didn't get to Tel Aviv (airport for Haifa) until 11:00pm. A driver was waiting for us, and we set out on the approx. hour long drive to our hotel. All of our pre-cruise excitement basically vanished when we checked in. The hotel was a generic but decent enough looking tower, but the room itself was not up to any even mildly acceptable standard. It felt like a 1960s era Soviet block youth hostile. The room was small, old, horribly outdated, not clean, dank and depressing, with two tiny, hard twin beds instead of the king or queen we had expected. One of the windows would not latch properly, and with a strong wind outside, it felt like a jet engine was blasting inside our room. It's no fun having to change rooms at 1:00 AM, but we had to. What was Regent thinking? Did anyone at the home office bother to check this place out? It started our vacation on a nightmarishly sour note. Embarkation Sadly, this was no better. Getting on the bus provided by Regent to the port was disorganized and stressful. Once we arrived, our bags were lined up by the bus and we were told to get a cart ourselves, load them onto the cart ourselves (not easy for anyone because they're so heavy), and wheel them inside ourselves. This whole process was as unpleasant as the hotel. The Ship Thank heaven, everything turned around once we got on board. The ship itself is stunning. The wood and marble throughout is neither dark nor excessive, it's just monumentally high end and beautiful. The spaces themselves are bright and fun to explore. And that staircase in the atrium is amazing. Throughout, the level of detail, the artwork (sadly, there is no guide to the explain it's pedigree), the elevators, the staircases, the theatre, and the design throughout represent a level we've never encountered on a cruise ship. The Cabin The design felt lush and rich. We had a Concierge level "D" which was so spacious and comfortable. Loved the bed facing the window, the walk-in closet, and the marble bathroom with full shower, dual sinks and tub. The size of the balcony was a pleasant surprise. It's easily three times the size of the one we had on Crystal. The Dining Imaginative, gourmet, fresh, delicious. We felt it was higher quality and higher end than Crystal, which is no small feat. Our favorite was Compass Rose, where we ate most dinners. The space is beautiful, with the blue glass lighting fixture on the ceiling. Contrary to what we had read, it's not overpowering. It's gorgeous. We had a great meal at all the specialty restaurants. They too are jaw droppingly designed. We liked Pacific Rim the best. It's a very unique take on an Asian restaurant with a fresh and unique menu. La Veranda, the ship's buffet, is nice, but we were a little disappointed. It's very well prepared but somewhat standard breakfast fare. Also, since all the pancakes, French toast etc is made to order on the grill, it's just too long a wait when you have an upcoming excursion. We never ate lunch there, and instead went to the Pool Grill, which we loved. La Veranda turns into Sette Mari at night, an Italian restaurant. Our one night dining there was a chaotic disorganized affair. My veal was rubbery and poorly prepared. The Service Amazing and so personable. Everyone seems happy to be there and happy to help, and it truly doesn't seem like an act. And there's never any waiting. The cruise director and his staff were so likeable, classy and first rate. He did a show himself which was fantastic. The Entertainment We loved the three production shows, which were well directed and produced and cast. They're transporting. The booked acts were fine, with the exception of a "comedy magician" who we were excited to see, but who proved to be really bad. The magic was on the level of a children's birthday party, and the jokes just not funny. Find someone better, Regent! The Ports And Excursions A definite highlight. We loved Rhodes the best, with an excursion to a beautiful seaside town and a hike up a mountain to a Greek temple overlooking it. For the most part the excursions were informative and well handled, but they can take a turn south with a bad guide. In Cyprus, our guide seemed knowledgeable, but it felt like she was tired and did not want to be there. Her way of speaking was unintelligible, so the tour was a complete failure. So was the one in Palermo, where our guide was completely unprepared and let us wander around the sights ourselves with only a brief and vague introduction on the bus. Our other eight shore excursions (there were a lot of ports!) were quite good. Our takeaway was that Regent needs to do a better job of vetting the guides. I'm sure that's easier said than done but they need to figure out a way. Also, we were scheduled to visit Gozo Island, but instead stayed on Malta an extra day. It was unclear whether it was because of rough seas or "maintenance" and it was hard to get a straight answer out of anyone as to the real reason. Better communication would have been appreciated. Internet It's the worst we've ever had on a ship. They need to fix it. Stat! Wrap Up Our quibbles aside, we'd sail again with Regent, and plan to. The level of service, attention and luxury was unparalleled. Read Less
Sail Date November 2016
Regent Explorer October 11 - October 22, 2016 The pre-cruise hotel: The hotel was adequate but nothing that I would classify as “Luxurious”. The rooms, small and basic in design were clean and the baths modern. The Fitness ... Read More
Regent Explorer October 11 - October 22, 2016 The pre-cruise hotel: The hotel was adequate but nothing that I would classify as “Luxurious”. The rooms, small and basic in design were clean and the baths modern. The Fitness Center was certainly not worth the additional fee of 20 Euro. The Divani Caravel is a tour bus hotel, not the luxurious hotel described in the Regent marketing collateral. The cruise check-in: Transportation to the ship was well organized. The check in process for the cruise was efficient and very straightforward. My cabin was available at 2:30 as I was told it would be upon boarding. In the meantime we enjoyed a beautiful lunch on the deck at La Veranda. The cabin: I booked a Concierge E suite, it is beautifully decorated, large and light, with a spacious closet (huge improvement over the Seven Seas Mariner) and storage to spare! The bath has double sinks and a tub/shower as well as a separate shower. The suite also features an oversized deck. The bed was so comfortable that I hated having to leave it in the morning! The restaurants: Each of the specialty restaurants are beautifully decorated and the main dining room Compass Rose has been retuned with dividers to offer a more private dining experience if desired. Table 93 was our favorite as we were a group of seven. The lighting fixtures, decor, table and glassware are all amazing and very different in each restaurant. The food, the wines, the staff, and the service can be summed up in one word, exceptional! The staff: I commend whoever does the hiring for Regent as the staff for both of the Regent cruises that I have been on has been excellent. It was great to recognize many staff from the Seven Seas Mariner aboard the Explorer. Everyone is friendly and welcoming and eager to make your time aboard a memorable one. This includes the officers, the room stewards/stewardesses, the waitstaff, the Canyon Ranch Spa employees, the Reception and Destination staff and virtually anyone I came in contact with. The spa: The Canyon Ranch spa is quite amazing! Located on Deck 6, both men’s and women's locker rooms open on to a private deck with an infinity pool. The locker rooms each contain an aromatherapy steam room, infrared sauna, a cold room and an experience shower (I am still not sure what that means). I recommend that you book your massage appointments well in advance of departure as they fill up very fast! I can’t recommend Stefan more highly! The gym is very well equipped with band new machines and cardio equipment, however the layout seems to have left a lot of wasted space and a better design could have made available more space for group classes. The culinary school: What fun! Highly recommended! In the class that I attended Executive Chef Kathryn Kelly taught us recipes from the Mediterranean together with wine pairings. These onboard classes prove that learning can be entertaining and FUN! The excursions: I am not an excursion person. My dislike of excursions was re-enforced on the first excursion that I took on Corfu. It was disappointing and no fun being trapped on a bus while listening to a tour guide who felt that even a moment of silence was a total waste! Corfu looked to be beautiful but this excursion to Achilleon Palace spent too much time at the Palace (over rated) and our time in old Corfu was far too short. I only did one more excursion and it was much better. The rating: My experience on the Regent Seven Seas Explorer has been wonderful. I cannot think of a thing that I would change or try to improve upon! If you are considering a cruise on the Regent Seven Seas Explorer you will not be disappointed! I rate it Five Stars and if I could I would rate it Six Stars! Read Less
Sail Date October 2016
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
Sail Date October 2016
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular ... Read More
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular the speciality restaurants. However as the ship was hailed (and as we were repeatedly told, it wore thin after a while) "the most luxurious ship ever built", that my expectations were higher. While the ship has lots of marble, granite and fine paintings and of course is freshly decked out, that wouldn't be enough to bring me back specifically to this ship - the price is costly and there were some design faults, which is a pity as I believe a sister ship is in the pipeline for 2020. Main faults with the design, which had nothing to do with the excellent friendly service by everyone and are outside the staff's control, is that there are only one set of rest rooms per floor bar the pool deck - madness when the main Compass Rose restaurant and Constellation theatre are on the same floor. The stairs are much narrower than on other ships and difficult to pass people by if you meet someone coming the opposite direction to you - but in the main this is a security issue should there be an emergency. The Wifi was also very hit and miss even when docked at shore. The pool deck dining area, was very busy area during the day, inclined to be noisy and I didn't like the layout of the table - too cramped and too like a canteen in layout. I prefer the larger round tables on their other ships. The shore excursions were lengthy and with a full day away that included 3 hrs on our own before heading back to the ship after having been on a tour of the area as well, was excessive. Not to sound too negative as our trip was very pleasant, we enjoyed the cruise, its only fair to highlight that our suite/cabin was spacious and very comfortable, particularly the bed and pillows. I'm surprised that the ratings on cruise critic have been low in this area. I couldn't fault our room and balcony, with fresh fruit and refreshments delivered daily. The evening shows were of a higher quality than on other Regent ships, though the Trio were a bit hit and miss in the explorer lounge, but Ross in the Observation lounge got a good following each night and worked hard to entertain us all. Read Less
Sail Date October 2016
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun ... Read More
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun cruise director. Love David Nevin's show. Liked breakfast in Sette Mare. Negatives- Cabin(see below). No outdoor bar. Bad excursions with crummy buses(they were only 1/2 full and should have used smaller more modern with legroom etc.) Impersonal, robotic service on deck & lounges. Two ports changed because of conditions(1 meter seas-seemed overly conservative). We had no excursion planned for Portofino and when changed to Genoa the ship only accommodated people who had booked tours & didn't provide a shuttle to Portofino. Chartreuse was so disappointing- timing way off, service awkward & not professional. Would nave enjoyed a ship formal night.Things like caviar at breakfast on Sun-we just stumbled upon and felt it might have been better communicated. Bad communication about any changes-seemed guest's responsibility to study newsletter for new info. Read Less
Sail Date September 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
Sail Date August 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
Sail Date July 2016
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with ... Read More
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with luxurious, all suite, accommodations and all with ample balcony space. The rooms are gorgeous with every detail thought of. We stayed in a Penthouse Suite and I would match those accommodations to any 5 star land based hotel. Large bathroom space, separate living room space, amazing beds/linens and an over-sized balcony. Butler service included. Food & beverage options are ample and the quality of the food & beverage was outstanding. Not your stereotypical buffet options. Canyon Ranch Spa and beautifully appointed fitness center. Several lounge options and large beautifully appointed theater with nightly entertainment. Some shows better than others. The service on the ship was stellar. Pretty impressive seeing as though it was the first time that this ship has sailed with passengers. Would be hard to go down a level based upon this experience. Read Less
Sail Date July 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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