My wife and I were extremely excited about this cruise on Royal Caribbean, as it was many years since we were on an RCI Ship. Our two previous cruises in 2013 were on the Carnival Dream and the Carnival Glory. Together my wife and I have ... Read More
My wife and I were extremely excited about this cruise on Royal Caribbean, as it was many years since we were on an RCI Ship. Our two previous cruises in 2013 were on the Carnival Dream and the Carnival Glory. Together my wife and I have cruised 30 times on multiple cruise lines.
Embarkation in New Orleans was wonderful. We got on the ship and settled within 30 minutes. We heard great things about the Serenade and it's recent refurbishment but found the ship to be tight in public areas and not easy to pass through them. People with hoverrounds driving drunk, running over peoples toes and just pure rudeness. What really surprised us was the difference in the employees on RCCL versus Carnival. Carnival has their customer service onboard their ships down! The Royal Caribbean employees almost gave the attitude that they just did not want to be there. We never saw them polishing the metal rails, cleaning or anything. Our cabin steward did not service our cabin every day either. The "little" things that make it special were certainly lacking on RCCL. No towel animals every night, no turn down service every night, no chocolate at all on the pillows. In the dining room there was an upcharge for lobster or steak at dinner and the food was just so, so. The casino staff were rude and inconsiderate.
We are certainly not impressed with Royal at this point and although we have great tatus with them, we are certainly going to look at Carnival first, then others and if the price is right, we may consider going back to Royal, but it would have to be a great savings. If Royal would go back to their old ways of customer service and "WOWing" the customers, we might consider travelling on them again. Read Less