5 Royal Caribbean Serenade of the Seas Romantic Cruise Reviews

There were delays after delays its boading and disinbarking. The pillows and bedding were old and more then worn out. The pillows were hard flat rocks. All 4 of them. The couch in room was worn out to thread baren. Tours were very ... Read More
There were delays after delays its boading and disinbarking. The pillows and bedding were old and more then worn out. The pillows were hard flat rocks. All 4 of them. The couch in room was worn out to thread baren. Tours were very expensive and little to do in ports without tour. Food was uneatable! No table space in windjammer. Food cold and bad! Don't go. Overall the food was below par.ln the main dining room to add to the poor food we had a table of ten with one server and one backup.i felt the staff were trying their best but throughout the ship there was a noticible lack of staff. I had to chase a cocktail on more than one occasion. The room staff consisted of one young man doing his best. I felt that the cruise line was only interested in their bottom line but at the expense of the passenger . Overall a very poor cruise. Would not recommend it to my worst enemy, Read Less
Sail Date September 2017
Royal Caribbean was so disappointing this time around. The staff did not seem sympathetic to our plight of lost luggage, and assured us that we would be able to shop for clothes on our excursions. We were not able to shop for any ... Read More
Royal Caribbean was so disappointing this time around. The staff did not seem sympathetic to our plight of lost luggage, and assured us that we would be able to shop for clothes on our excursions. We were not able to shop for any essentials on our excursions as we only went to souvenir shops. I suggested that Royal help us find a way to get to shopping and they did not. All they were able to give us for the five days that we had no luggage was a white t-shirt and sub very sub-par toiletries. They offered us laundry service, but the guest services desk lady must have not been very in touch with what was happening because when I asked how long our laundry would take to get to us she said "48 hours." Luckily, housekeeping was a bit more realistic and when we discussed it with them, they were able to turn our laundry around in a couple of hours. For formal night, she offered to give my husband a free tuxedo, but offered nothing to me. The lady at the front desk (Jasmine) told us she would locate our luggage, and then told us she couldn't locate it. When I asked her who she called, she told me SAS. To that I told her that we had a transfer from United to SAS and our luggage was most likely with United. She asked ME if I wanted to call United myself! My husband firmly recommended that she do it herself. Later that day, she told us she was able to locate it with United. So that caused an unseemly delay in getting our luggage because of her ineptitude. I came crying to the front office after four days of no luggage , no makeup and no toiletries and she offered me 100 dollars credit to my account (any outfit on the ship cost no less than 54 dollars each) and a night at one of their restaurants in her words "out of my own goodwill towards you." I was aghast at the lack of sympathy. She later told me our luggage would be waiting for us in Estonia on the morning before our excursion. To my dismay, we did not get our luggage as promised in the morning but at night. The ladies in the spa, were very gossipy and rude, even talking about guests behind their backs. The people working in the Windjammer never smiled or offered any table service. The whole crew (aside from a few people in housekeeping and in various bars) were amazingly lacking in customer service. After this trip, I will never want to board a Royal Caribbean trip again! Read Less
Sail Date July 2016
Arriving at port to board , they wouldn't check our luggage . I am disabled ! My wife and I had to push our luggage up on to the ship, resulting in severe pain to my damaged spine ! At the front desk on ship , rep. took our bags ... Read More
Arriving at port to board , they wouldn't check our luggage . I am disabled ! My wife and I had to push our luggage up on to the ship, resulting in severe pain to my damaged spine ! At the front desk on ship , rep. took our bags and put them into storage for us . After access to our room we returned to get our bags . A different rep. gave us a terrible time and was even yelling at my wife . She didn't want to release our bags ! As the conversation became more heated the rep. screamed at my wife " take your bags and go" At this point we wanted off this ship,,now ! We were told as we had boarded we couldn't get off . At the front desk we spoke to a supervisor who then informed us that the rep who was yelling at my wife had told her that we are racists! As we are both from New York City the last thing in the world either one of us is - would be a racist. The evening dining room service was excellent and food was OK. Our room staff was also excellent. The rest of the staff on the ship incompetent, rude, lazy and untrained. Before leaving Lauderdale the staff on the ship was replaced with trainees. The deck spaces around the pool and the rest of the gathering areas were left unclean with dishes, cups etc left from the night before on the following morning. In the smoking area the ash trays were not cleaned for days and overflowing. The three small tables in that area were covered in coffee cups, plates etc. On one morning I approached the security guard and asked that this be addressed - he then called the deck supervisor who yelled at him for bothering him. The security guard visibly embarrassed took it upon himself to clean this area - to his credit. This was a daily occurrence. The coffee areas either were out of coffee out of cups out of milk etc. This also was daily. The buffet areas were understaffed unclean and out of food more often than not. The staff at these areas would tell guests they were closed when they were not. When brought to the attention of a supervisor, they claimed to be open just out of food. My wife and I have been on many ships and lines and have never experienced a more horrendous situation. Staff that had been on this ship and with royal for 20 years+ claimed they have never seen anything as bad as this before and where embarrassed. Upon contacting Royal Caribbean on our return with our complaints we found they did not seem to care nor where willing to do anything to fix the situation. I highly recommend no one ever cruise with Royal Caribbean. If this is how they choose to treat their customers and claiming they are a cut above the rest, clearly they are below average. I would recommend Norwegian Cruise Line or Holland America. Celebrity is owned by Royal so therefore I would not recommend them either. Read Less
Sail Date December 2015
My 14 night Baltic cruise during the summer of 2015 with Royal Caribbean on the Serenade Seas was two different experiences. The Ports of Call and the ship herself were a 5 Star experience. Royal Caribbean as a company provided a 1 Star ... Read More
My 14 night Baltic cruise during the summer of 2015 with Royal Caribbean on the Serenade Seas was two different experiences. The Ports of Call and the ship herself were a 5 Star experience. Royal Caribbean as a company provided a 1 Star Experience…below WOW! The ship has a capacity of 2,500 passengers and 900 crew. This was my 2nd Cruise after my Mediterranean cruise on a competitor’s ship with 4,000 passengers. You could regularly see late at night teams keeping the ship clean and in good repair. This team is top notch! We had our luggage within an hour of checking into our room. One night we had to call to have the balcony cleaned thanks to shipmates from above and they came with a team and address the issue right away. There were teams providing upkeep constantly. All areas were well maintained except the early closure of the hot tubs early…and the spa never picked up after the towels. But otherwise...great experience. We choose this cruise as no one had a better itinerary (3 days in St. Petersburg with only 1 day at sea). It was also nice as we ventured into some rarely visited port towns that made the trip extra special (i.e. Berlin, Klaipeda, Frederica, Riga, Helsinki, etc.). Regarding Russia: you have 2 travel options a) Russia Travel Visa or b) Tour Visa. If you’re in Russia for less than 72 hours and are with a guide you can avoid the expensive and long government Visa...the other process is expensive and takes 3 months. We went to Moscow through a boat excursion for under $600. That included a bus to the airport, a 1 ½ hour roundtrip flight to Moscow, tickets for the Kremlin, and a beautiful 5 Star Russian Restaurant (Salmon Roe, Blintz, Beef Stroganoff, Vodka, & Wine). We also did the Folkloric show, which was a Russian Army choir of 30 that would switch with a high energy dance troop of 30. The other 2 days in St. Petersburg we purchased a private guide and Mercedes SUV driver (SPB Tour Company) for a very reasonable price. We basically did the 2 day deluxe tour (which they try to keep the groups under 20). The Kremlin I heard is not open on Thursday and SPB has certain schedule for group tours which is also why explored the cost effective private tour. Now about my 1 Star Royal Caribbean Experience. It began at the website (did you know the call center rep and the customer can’t be logged in at the same time?) At port, the check-in was a 1 ½ hour line! At the registration desk, the 30 page packet they had me print apparently didn’t include the Credit Card Authorization I did online (who knows where that information is). They literally had a table with 8 employees that would connect the credit card authorization to another stack of paper to later be manually processed. My access card didn’t work for 2 days and all our receipts were tri-level carbon. Security thereafter continued to be an issue. Each day imagine going to the airport for 20 minutes! Then once you get past security your next 14 night once in a lifetime cruise experience…you get nothing! This is where the crew of less than 900 is unable to WoW! There were never officers or entertainers welcoming you back on board. Dining on the ship was poor…but depend on which of 2 kitchens you dined from. The Specialty Kitchen does Chops, Giovanni’s, Chef’s Table, Murder Mystery and the At Sea Lobster Mimosa Brunch. Those meals were all delicious and a great experience. Our intimate Chef’s Table with our friends from Australia, Arizona, Illinois, Mexico City, Florida and staff of 3 was well worth the experience! The meals were delicious and worth it (although buy on the boat as they don’t regularly sell out and they always have a deal). The other kitchen does room service, the main dining room and the buffet. The main dining room is very good…and a toss up to which is better versus the specialty kitchen. Room Service, the buffet, and that “café” are garbage…garbage…garbage! Most frustrating is the Café! The menu never changes, quality is similar to a 7/11 deli, and never enough places for people to regretfully try this horrible food. The challenge is you get onto the boat from a day of sights around 4…but dinner reservations are not until 8. There are no food options other than this deli or crappy room service. Entertainment was also poor. They did bring in this headliner act from Russia that did these cirque di sole items close to the end...which was amazing! The other days were no good. Day 1: Elton John. Day 2: Queen Tribute: Day 3: BMX Bike Stunts Day 5: (Day at Seas) Cruise director talking about his trip to Mount Kilimanjaro. Also, the TV gave out very valuable port information (after you visited the port) lol…I made none of this up my friends! Then in the Centrium they are supposed to have this big show. I asked 5 different crew members when was the show…no one knew and each told me a different answer. 5 different answers…you can bet at least 1 of them lied to me. I believed the 5th version that the rig was broken for 2 months and it was unsafe was the truth...until there was a random show that we stumbled upon returning from port after 11 day (wasn’t listed in the guide). We tired Izumi and were hoping to make the later showing….but it took 40 minutes to serve raw sushi (12 crew eating in the dining room of a late port with only 6 guests). The only WOW moment I experienced was with the F&B director that left a bottle of Merlot in our room. Otherwise, I feel there is not enough crew for entertainment or quality basic dining options. The Excursion Desk was only open from 8 to 9. This was a challenge when you were in port from 8 to 7 and didn’t realize you needed to talk to someone until 10. My experience with a competitor is that the caliber of food might be meh…but at least it’s decent overall. I recognize the entertainment experience is different on each ship but this experience was beyond bad (and I blame the cruise director for that). Overall, I had a wonderful vacation and I wouldn’t have changed a thing…except for Royal Caribbean. Read Less
Sail Date July 2015
We were on our honeymoon and decided to take the 12 day with stops in Salerno, Sicily, malta, Montenegro, Venice, croatia and Corfu. The ports were wonderful. We went in September so we're on one of the "oldest cruises they had ... Read More
We were on our honeymoon and decided to take the 12 day with stops in Salerno, Sicily, malta, Montenegro, Venice, croatia and Corfu. The ports were wonderful. We went in September so we're on one of the "oldest cruises they had ever seen" and it seemed the ship was more geared towards that age demographic so there was not much of interest for our age group (we're in our thirties.) They closed the disco at least an hour early every night. We had heard the food was spectacular so we're expecting good eats...not the case. The main dining room serves their prime rib grey, and the other meals were also sub par. We paid extra for the lobster and it was overlooked and dry. Also, the first night we had to wait till after our mains till our wine showed up. On the last evening we stood in the front of the restaraunt and waited 35 minutes and were not even acknowledged. The couple in front of us and their two children had been waiting 45 minutes so I guess we should be considered lucky. The buffet is full of fatty, inedible food that made my husband and I sick so the main dining room is really your only option unless you want to pay more. We were scared to try after upgrading our main dining room experience to no effect. Tried to mention the above to the staff and were brushed off in a rude manner. Not impressed with the food, atmosphere or staff on this cruise line. This was my second and my husbands first cruise and neither of us will ever be on one again that's for sure!!! Totally ruined our cruising experience and put a damper on our honeymoon. We're planning a "redo honeymoon" for next year to wash away this bad taste in our mouths. South of France here we come...not on Royal Caribbean!!! Read Less
Sail Date September 2014
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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