55 Royal Caribbean Serenade of the Seas Europe - All Cruise Reviews

Chose this cruise mainly to see St Petersburg, Estonia, Stockholm and Copenhagen. Excellent to have the overnights in Stockholm and Copenhagen and especially two nights in St Petersburg. We found both the embarkation and ... Read More
Chose this cruise mainly to see St Petersburg, Estonia, Stockholm and Copenhagen. Excellent to have the overnights in Stockholm and Copenhagen and especially two nights in St Petersburg. We found both the embarkation and disembarkation went well for us and I didn't hear anyone we spoke to complaining about it. Found the ship easy to navigate and liked that there are not too many people on board. All the staff we spoke to were all friendly and helpful. Great having the Solarium on the cooler days and will look for that on other ships when we choose our next cruise. Very good entertainment at the different areas around the ship and people seemed to join in with the crew. Bingo was a bit of a rip-off so won't do that again but did have a go on the pokies and won $500. Good variety and quality of food in the free dining areas. (we didn't try any that you had to pay for) We didn't do any of the ship's shore excursions so can't comment on them. (we did do a tour in St Petersburg with TJ Travel and would highly recommend them) Will definitely travel Royal Caribbean again! Read Less
Sail Date July 2019
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and ... Read More
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and enjoyed Chops one night and Giovanni's another night. Ship is a bit dated, but everything was acceptable. Diamond level so we enjoyed the beverages in the diamond lounge, less than 100 people so lounge was not too congested, but could use all the bars. Always enjoyed Windjammer for buffet breakfast, and sat out at aft of the ship, where most people don't sit. Enjoyed the wake. Sail in/out of Stockholm was incredible. Get up early or make sure you view this, 32,000 islands. Cruise director David was one of the oldest we have ever seen, but did an ok job. evening shows had Martin Brock excellent illusionist. Abbamax, ABBA tribute band was very entertaining, had the clothing, hair and heels! 2 production shows. Vibeology was excellent, Stage to Screen ok but Vibeology the best. Had some Russian gymnasts last night, who were super. Schooner Bar, had Jayne great pianist and entertainer. Not a real large library, but daily puzzles. Captain Arias was from Columbia, so announcements in English and Spanish. Bed was comfortable. Ship will have drydock in a year or 2. In all the ports there was a Hop on Hop off red bus there, except St Petersburg. Stockholm not hard to walk into town, Vasa museum a must, ABBA close by, harbour tour also lots of fun. walked around town Talinn, older town, very interesting. Not as busy as other ports. St Petersburg, Russia, did private Alla tour, had to wait 90 min till ship tours disembarked. City is very busy, traffic jams everywhere. Hermitage museum and Peterhof gardens super, even though museum was real busy. Even took local Metro ride and great lunch. Need more than 12 hours in port to see more. Helsinki, also nice to walk around, hilly city, nice harbour tour recommended. Stay a few days pre or post cruise in Copenhagen for sure. One can actually take Bus 25 from downtown direct to port. Metro gets you central to Norreport and bus is close by. But large cruise bags will make it more difficult. You can also use hop on red bus and buy 2 day pass and get ride there. Read Less
Sail Date June 2019
I chose this cruise because of the ports: departing from Copenhagen, then Stockholm, Tallin, st Petersburg, Helsinki, back to Copenhagen. Overall - Amazing location, very friendly cruise staff, great service and food, we were surprised ... Read More
I chose this cruise because of the ports: departing from Copenhagen, then Stockholm, Tallin, st Petersburg, Helsinki, back to Copenhagen. Overall - Amazing location, very friendly cruise staff, great service and food, we were surprised by how swift embarkation at ports were. Just check in was a little long. We arrived CPH on day of embarkation at 7am. There was already cruise staff holding a sign asking if anyone has booked cruise transfer to port. Nonetheless , my group used public transportation to Oceankaj by train then bus 25/27. We spent about 1+ hour at check in counter, we were told that it is the first sail of the year, staff was still on training to the new system as happens that system was down. I completed online check in but staff can not locate record so we have to complete whole check in process again. Team did not collect passport from us at check in, which again create a little hassle when we are on board. Cruise staff has to come to us to collect it. Once we board, staff with yellow t shirt was at every floor to help answer questions and help people familiarise with the cruise. This is my 2nd cruise with RCI, serenade of the Seas is a smaller cruise then before (quantum class cruise) which means less people, and less crowded. Never very difficult to get table at Windjammer. Dinner at main dining room was fab. Good food and attentive service. Same table and wait staff everyday Remember to download their app if you need to know info in other language. My family benefited from using the app as info were listed in chinese for them. Not really long lines at customer service. Staff are much more friendly, Cruise Director David is always around, can feel that he cares about customers. The cruise is a little dated but well maintained. Lots of storage space. Our housekeeper Sean is amazing, always checking if we are ok. Great shows and always good music on board. Less entertainment facilities on board then quantum class cruise, but I did enjoy my ‘do nothing’ time. Amazing ports especially Stockholm. Hop on hop off bus was waiting right outside departure gate for travelers. Tallin is an easy port, within walking distance to old town. Helsinki ‘s port was a little far away from downtown. Even excursion staff is unsure which port cruise will use 2 days before arrival. Wrong info given at the leaflet distributed on board. We joined independent excursion at St Petersburg, we can only depart ship 90 min after docking time. Have to let those joined cruise shorex depart first. We traveled in smaller group and with early entry to Hermitage plus an additional subway ride. Overall good cruise experience again. I would recommend this cruise and route. Read Less
Sail Date May 2019
This was our first cruise, so my comments may sound as if I am a greenhorn – which I am as far as cruises are concerned. The cruise was on the "Serenade of the Seas" (Royal Caribbean) on the Baltic Sea from Copenhagen ... Read More
This was our first cruise, so my comments may sound as if I am a greenhorn – which I am as far as cruises are concerned. The cruise was on the "Serenade of the Seas" (Royal Caribbean) on the Baltic Sea from Copenhagen stopping at Stockholm, Tallinn, St. Petersburg and Helsinki, then returning to Copenhagen. The ship is huge (though I was told there are even bigger), well-organized, clean, plenty of food, entertainment. There are lots of things for children to do, and of course there was the casino for those like to gamble. And, very important, the staff was very friendly and efficient. Food: you can very easily eat too much. The dining rooms are full of food for all tastes and diets. However, Reflections (the main dining room) has a limited selection for dinner, but there are changes every day. For vegetarians, there are 2 choices for starters, one for the main dish and of course no problem with dessert. This may be contrasted with the Windjammer Café, which has almost a constant buffet, and the variety of dishes is far greater. One (minor) criticism: There was no honey for breakfast on the last two days. One solution to the substantial food offered and attempts to eat two main meals only (breakfast + one other meal, be it lunch or dinner) is to offer half-board, as it were. As in hotels, everyone eats breakfast, and they can choose one of the other two meals. Anything else may be purchased and eaten at one of the cafes. This seems easy to administer: the SeaPass would have to be read (in a machine) when going in to eat lunch and supper, and if one of the two meals of that day has already been eaten, you are charged for the other. Formal dining: why bother? This is a remnant of cruising of a generation and more ago, and no longer relevant. There were a few gentlemen in tuxedos and women in long dresses, but many of the passengers dined in casual clothing, though usually with a jacket. Beverage packages: We did an overkill without realizing it. We thought that we should make sure that we have enough water in the stateroom (cabin), and that we will have enough coffee breaks apart from coffee at breakfast and dinner. But what we did not know was that there is no lack of food at meals and of course it's already paid for. As for water, we could have done with 3-4 bottles between us for the 7 days, and not 12! And the extra coffee was good, each came with a "free" cake, but if we had known, we would have made do with one card with 15 coffees, and not one card each (one for me and one for my wife). But we are new cruisers. Never had previous experience. You live and learn. Stops and shore excursions. We did not take any of the excursions organized by the ship, but made our own way around at the four ports of stop. If you want to take full advantage of the ship's facilities, then a passenger would have to cut down on going ashore. So, there is a choice between going ashore and staying on board (where activities are still going on). Going ashore allows you to see cities you may never have gone to, were it not for the cruise. However, if you do not take an organized excursion, it does take time to get off, and then to get to the centre of the city (in Stockholm by hop-on/hop-off bus, in Tallinn and Helsinki by shuttle bus and in St. Petersburg by public transport or by taxi). Of the four stops, Helsinki was in a way a waste of time. We had only half a day. We disembarked at around 9.30 -- we were on holiday, so why leave the ship at 7.30, which was possible? So, we could manage a couple of hours in town, which is not enough time. The best of the shore trips was Tallinn, perhaps because it is a small town, and you have plenty to see and you have time. The answer probably from the cruise company would be that we should take an organized excursion – that would be OK if you want to pay the fairly high price and run around after a man or woman in a flag. It's not our style. Criticisms: public loudspeakers were not clear unless you were standing or sitting in specific areas. When in your stateroom, you could hear that someone is speaking on the public address system but you can't catch what is being said. Read Less
Sail Date August 2018
I'll start off with this - I did not even want to go to the cruise as I had apprehensions about being sea sick and bored..but NOW I'm converted, and really, I'd recommend it whole heartedly to anyone! So -- all in all, ... Read More
I'll start off with this - I did not even want to go to the cruise as I had apprehensions about being sea sick and bored..but NOW I'm converted, and really, I'd recommend it whole heartedly to anyone! So -- all in all, I'd say it was fantastic. There was something for all age groups - young kids, teenagers, twenties, thirties, young couples, middle aged couples, and elderly people as well! I'm telling everyone it was like being on floating 5 star hotel! All in all - here's what I thought were par excellence: -Staff: Everyone was friendly, professional, went out of their way to ensure they could help - whether it be bringing food for someone who couldn't walk well; or cleaning the room thrice a day. Also, if you're South Asian, the staff were more than happy to bring you a handmade roti/chappati at Windjammer Hall - all you have to do is ask! -Entertainment: evenings were fully booked! Theater, dance, drama, movies, dance nights, you name it - it was all there. -Sports: I loved the mini golf and table tennis/ping pong! Jogging track was great -- jogging while staring at the ocean, who wouldn't like that! -Serenity/ease: The ride was smooth sailing. Not a moment of turbulence AT ALL. At times I had to look outside to ensure we were even sailing, it was that smooth! -Timing: We were at every destination at the times promised. -Ease of embarkation and disembarkation at all ports: NO long lines, no waiting for ever - everything was smoothly handled thanks to the security staff throughout. -Views: Lovely Baltic Sea views throughout, to help you de-stress, unwind, and just enjoy the sea! -Food: Can I say food, food, food! The Windjammer Dining Hall (included in cruise price) has unlimited breakfast buffet, lunch buffet and dinner buffet. And the buffet was extravagant - 50 dishes (minimum!), salads, vegetarian, chicken, meat, sea food - gluten free, catering to whatever your dietary restrictions may be. They had a special theme every night, so we had Spanish food, Seafood, Indian food, French food night among others. -Snacks: No matter what time of the day - you will find unlimited tea, coffee, snacks, chips -- especially at the Park Café on Floor11 :) -Attention to cleanliness: We were really impressed by the attention to cleanliness - all public spaces, Centrum, public bathrooms were always spotless; and they had unlimited hand sanitizer there before you entered the Dining Hall. Really good initiative! -Lack of crowd: Although there were about 2500 passengers, 700 staff, at no point did the ship feel overflowing or crowded. This is thanks to all the space, and different entertainment areas they had, including multiple dining halls (Reflections Dining Room, Windjammer included in ticket price). -Cabin: We had an Ocean View Balcony view on Deck 7. This was ideal as since it is in the middle of the ship, it is very smooth and you can't feel the water. Having a balcony is recommended as it makes the room spacious, and allows you some air. Recommend. It was a double bed plus a bunk bed on top ( for the 3rd person); sofa; TV, bathroom, cupboard, mini fridge, AC etc. All in all, it felt a good size and not cramped at all. -Fellow passengers: Fellow passengers were friendly and nice. No large and noisy groups, no drunk people. Mostly families, singles, couples - everyone was decent and respectful. Read Less
Sail Date July 2018
Its was chosen for our leadership training where the top leaders of the champion team were there and most especially we had 9 families that were included . Truly amazing time with lots of activities for the kids and adult alike and ... Read More
Its was chosen for our leadership training where the top leaders of the champion team were there and most especially we had 9 families that were included . Truly amazing time with lots of activities for the kids and adult alike and wonderful staff that are friendly mostly the filipino crews and staff on board for always being so helpful and always have that smile. The very accomodating kitchen staff sincr we have birthday for one of the kids , for the guest relation staff on the 4th floor and talented musicians as well as tye dance instructor on the vortex, even the kids had fun , to the staff on the ocean adventure where we know that pur kids are safe and having fun while learning. For the stewards where they always clean our room and have fresh towel. Thank u for the wonderful time for my family and the whole team. Read Less
Sail Date July 2018
Having heard much, but never actually experienced cruising in the past, my wife and I decided to try a new way of vacationing. I had expected to be satisfied at the end of the Cruise, of course. However, looking back on the experience ... Read More
Having heard much, but never actually experienced cruising in the past, my wife and I decided to try a new way of vacationing. I had expected to be satisfied at the end of the Cruise, of course. However, looking back on the experience after a couple of days, I can assure you that it was much better than I had expected. My wife shares this sentiment. I first learned about the ship and its facilities from the information provided by the agent with whom we booked the Cruise. I got more information provided by Royal Caribbean International on the Internet. Should you do something similar, feel sure that you can rely on the positive things you read. I must commend the ships' staff, and say lots of good things about the Ship, the Cabin, Dining , Entertainment Activities, the Service and the Ports and Excursions. Since these would be very positive words, I guess you can imagine what I can write. We travelled with members of our extended familiy, yet had the opportunity to meet and interact with lots of people (both staff members and passengers) from many different nationalities. The friendly and relaxed athmosphere encourages this interaction. This is also an outcome of the work done by the staff (those we came in contact with, and the large numbers who work behind the scenes). I strongly recommend this Cruise and hope you have a positive experience, too. Read Less
Sail Date June 2018
The dining and cabin services was excellent. We enjoyed the live entainment and games. The ports visited was second to none, we enjoyed the different culture and history, and the excursions was informative. The time spend on land should ... Read More
The dining and cabin services was excellent. We enjoyed the live entainment and games. The ports visited was second to none, we enjoyed the different culture and history, and the excursions was informative. The time spend on land should be a little longer so one can appreciate the history and lifestyle. Excellent variety of excursions at the various ports of call although some were quite expensive. The crew members was very friendly and always willing to assist is any way. The ship is very clean and well maintained for its age. The meals in WJ was good, but some consideration could be given for those who do not eat beef and pork, bur overall the meals was excellent. We enjoyed the evening shows and events, it was enjoyable. Overhall is was an enjoyable for our group of 14, and we had a wonderful time onboard and at the various ports. Read Less
Sail Date May 2018
We were very fortunate to have amazing 80 degree temps and sunny skies during our entire cruise. The cruise ship was very clean and they stressed to sanitize your hands when ever we entered the dining area and they had the Purell stands ... Read More
We were very fortunate to have amazing 80 degree temps and sunny skies during our entire cruise. The cruise ship was very clean and they stressed to sanitize your hands when ever we entered the dining area and they had the Purell stands all over the ship. I really enjoyed our Cruise director Jamie. He was hilarious he had us laughing all the time he is also a singer. We enjoyed the entertainment not only in the Tropical Lounge but also in the Atrium nightly loved the live music and the shows. Alison the Activity Cruise Director was also fabulous her and Jamie worked well together great pair. We had the pleasure of having Clifford Fernandez be our waiter in the main dining room and he provided exceptional service. I also enjoyed seeing Ty's smiling face whenever I entered the Windjammer for Breakfast and Lunch she always had a smile on her face and was always so jolly. It takes a lot of work and personnel to have a cruise ship running effectively and smoothly from the shore excursions to the cabin steward to the dining service and all the entertainment on board. Royal Caribbean did a fantastic job. Also I have been on at least 15 cruises and this is the first time I joined a Roll call list on Cruise Critics so Royal Caribbean set up a small get together Meet and Mingle for the members on the Roll Call. It was nice to talk to passengers online several months in advance before getting on the cruise. :) Read Less
Sail Date May 2018
My family and I celebrated my mom's 55th birthday on the cruise. The service we got from all crew members was second to none. Fantastic service from the wait staff, room attendant and especially the Head Chef. On Two of the nights we ... Read More
My family and I celebrated my mom's 55th birthday on the cruise. The service we got from all crew members was second to none. Fantastic service from the wait staff, room attendant and especially the Head Chef. On Two of the nights we were treated to a special dinner by the chef of traditional dishes fron our home island, Trinidad and my mom was serenaded by the wait staff with a special fruit cake made for her- also a traditional cake made in Trinidad. The farewell performances by the restaurant and kitchen staff were absolutely amazing and the Parade of nations at th end of the cruise was fantastic. Our room attendant was very nice and accommodated our every requeat with a smile. The service on this cruise was like no other cruise I have ever been on. Special mention should be made of Melvin Periera and Nadie in the dining room, Head Ched Benedict and our room attendant Shermon. Read Less
Sail Date May 2018
We chose this cruise because we had never visited any of these countries. Our state room was clean and very well-attended. The breakfast food in the Windjammers Cafe was okay. We especially enjoyed the dinner in the main dining room. Not ... Read More
We chose this cruise because we had never visited any of these countries. Our state room was clean and very well-attended. The breakfast food in the Windjammers Cafe was okay. We especially enjoyed the dinner in the main dining room. Not every dish was a hit, but those that were were stellar, and the service was truly exceptional. Entertainment options on the boat were quite limited. We found that we enjoyed the musicians in the bars more than the actual theater shows. We thoroughly enjoyed the destinations we visited and would highly recommend Alla Tours, which we took in Stockholm, Tallinn, and St. Petersburg. Kirsten, our tour guide in Tallinn, was especially memorable. She was patient, thorough, and extremely knowledgeable, able to answer all of our questions about the history of Estonia, its culture, and its beautiful architecture. We would recommend this cruise to anyone interested in visiting these destinations - just maybe not for someone expecting an exciting show every night. Read Less
Sail Date May 2018
We selected this cruise for the exciting ports. The ports were incredible and memorable. But what was an unexpected surprise was how much fun we had on the ship. The ship is incredibly clean. I know this ship is older, but I found it in ... Read More
We selected this cruise for the exciting ports. The ports were incredible and memorable. But what was an unexpected surprise was how much fun we had on the ship. The ship is incredibly clean. I know this ship is older, but I found it in incredible condition. I have to give credit to the dining areas. How they are able to feed that many people and keep things so fresh and clean is truly a feat. I have been on a more expensive cruise and I did not care for the food. The food on this cruise was very very good. Truly. My particular mother in law said she never tried anything that she didn’t like. We didn’t go to any shows but I enjoyed the entertainment on board. We have a 7 year old son and the kids club was a complete success. I must pay special mention to our cabin steward. JOHNATHAN. He was so kind and made our cabins so fresh. Also a special note about MARK who I did arts and crafts with. Also the bar tenders were very nice. Special mention to Vortex and the schooner bar. Read Less
Sail Date May 2018
We had a wonderful time on this cruise. We did not participate in every event as we don’t like to be over programmed. So, here is what we did find: The food overall was very good. The Windjammer buffet restaurant was always busy ... Read More
We had a wonderful time on this cruise. We did not participate in every event as we don’t like to be over programmed. So, here is what we did find: The food overall was very good. The Windjammer buffet restaurant was always busy for breakfast and on the day of the first shore excursion, there was a huge backup. Their food was good. The one day we tried Room Service was a travesty because everyone else tried it that day due to a 6:30 am shore excursion. However, we really enjoyed dinners in Reflections, the main dining room. The food was very tasty- not an unusual selection if that is important to you. Our waiter and the asst. waiter were very attentive and had a great sense of humor. We tried Giavannis (sp?). The quality of the food was not worth the extra price. However, we got a wider range of more expensive options at Giavannis. The last nights Chef’s dance was a riot. The entertainment was incredible. Topi, the cruise director, was extremely talented (comedien, dancer and singer). We would sign up for another cruise just based on his being there. The other entertainers were very talented and we enjoyed each show. We couldn’t stay awake for the late night entertainment each evening but the one we did attend was energetic, fun and humorous. There was a wide range of shipboard activities. We enjoyed the dancing lessons, the various contests and last night’s presentations. There was bingo, the marriage game, a few lectures, and more – you could have been busy from the time you got up until you go to sleep. We only went on 2 of the St. Petersburg shore excursions (see the end of this review). They were mediocre. Our goal was to explore the cities on our own and that worked for us. However, it does take more planning and the willingness to get lost. Read Less
Sail Date August 2017
We chose this cruise as my son has always wanted to see Eastern Europe. We were told to embark at 1030am which i was suprised at because it seemed quite early but were happy to go along with it. When we checked in we were given an ... Read More
We chose this cruise as my son has always wanted to see Eastern Europe. We were told to embark at 1030am which i was suprised at because it seemed quite early but were happy to go along with it. When we checked in we were given an empty folder pocket which apparently should have had a wifi code in but didnt, we should have had 2 drinks package stickers which we didnt and we got our coffee card which nobody pointed out was worthless because we had the drinks packages. on embarking the ship we found nothing really open, pools were shut and the windjammer wasnt open yet. We ate then went to see the cabin (1090). the room seemed in really good condition tbh, and i honestly didnt see any signs of obvious wear and tear. the sofa folded out into a futon which my 6ft 4 son found uncomfortable. When we got on we found no clue about setting up the wifi so just logged in presuming as we had paid this was ok. we also went to guest services to enquire about the dinner mystery show i had paid for. i said when i booked and paid i was told it was the first night. the guy assured me it was in estonia and it later changed to st. petersburg. so it changed 3 times in date, i was told there was no record of my booking twice (had paperwork on me with what i'd paid for). same with the drinks packages. until my paperwork was produced they denied all knowledge of my inclusive packages. in my opinion you should sack the entire guest services department. they dont do their job. as far as the 'adults only calm oasis to relax and unwind' pool seriously false advertising at its finest. it ended up with marauding packs of children in all three pools (apparently due to inclement weather unless adults wanted to swim before 12 (ummm excursions) or after 7 you could forget about anywhere to unwind and have a pleasant swim. the temperature outside during the day wasnt inclement, it was in the mid to late 20's which means that children could have used the pools with no bother whatsoever. and whats with the kids get the pool all afternoon thing. this seriously was a deal breaker to me, but i did try to swim in the solarium a few times, but after being jumped on (pool attendants not reminding people not to jump or dive, just staring into space), headbutted in the stomach twice by the same child, had a spanish boy literally thrown at me by his dad, was regularly kicked by unaccompanied children hanging off bridge in there i literally gave up with the swimming for my own safety. i did complain a few times, but it was just ignored. what i found inexcusable was a pool attendant singling out british people to shower before they entered the pool, whilst ignoring those from other nations who hadnt showered. i felt humiliated by this but just went along with things. we were turned away from the windjammer one day after a trip because there was no room. they wouldnt even let us in there. this meant that we had to go to park cafe and for 2 meals that day just eat snacks. this is inexcusable when there is literally nowhere else to get a meal on board. what would have been the effort in getting some hot plates and putting things like burgers, fries and a couple of other things by the pool letting those of us that wanted hot food eat something. this is a ship that would seriously benefit from splitting the pool bar in half and putting casual dining in the other half. we did try the movies under the stars the night we couldnt get into beauty and the beast in the cinema. but at night it was chilly. i know other cruise lines have crew dispensiing blankets and hot chocolate on these sort of occasions but nope, not this time so gave up. the tv on the room is basicaly 8 shows on a loop unless you want to pay $11.99 to rent a movie. although we dont spend loads of time in a room an hour relaxing always means its good to have tv. on our last day at sea we were spoiled for choiice between a movie about the turkish/armenian genocide, getting the crap kicked out of me in the pool again or going into the main theatre to see the cruise directors holidiay snaps he took in panama. really. we did laugh about the choice of movie since we had just watched a proud parade of 61 onboard nations (although they couldnt produce one union jack, but passed off a scottish flag as representing the united kingdom. so a movie inciting hatred against a nation seemed an odd choice. when we got the onboard account we were charged yet again for our prepaid internet, had tips taken twice and although the first day i had been to guest services and stated that i didnt want gratuities taken off for the dining staff as i didnt intend to eat in the main dining room it was taken off so i had over £300 unbudgeted removed from my account. on going on their facebook page and accusing them of piracy they did amend things. as far as the entertainment side of things goes i found it distinctly lacking. in the main theatre we had a maths guy, a show called velocity about music which was awful, the worst abba tribute band i've ever seen (from the pictures it looked like a bee gee / abba crossover, the cruise director and his band one night (the balancing act had his luggage go missing) and a 46 year old gymnast. we found that if you fully utilise your drinks package it makes it easier. the tribute to the musicals was stunning though. although it cost me a weeks wages the highlight of our cruise was the mystery dinner show. for families with teenagers it was so good. copious wine, nice food and we were all laughing at the end of the night. the actors were cheesy, came out with one liners totally off the cuff and made the night. the shore excursions we did were all royal caribbean ones ranging from dreadful (sweden by land and sea - boat portion couldnt hear anything then once on the bus the only thing we saw was the town hall), to absolutely brilliant estonia highlights (lovely older lady who knew so much and was mothering us the whole way round) to mega efficient (hermitage museum with gold room). and the free time in 3 places bus driver in helsinki was a real character who honestly was just as good if not better than a tour guide. on last night we had made a reservation with guest services for giovannis and were told there would be 25% off because of all the confusion over the dinner show. turned up and (what a suprise) giovanni had no record of our reservation or discount. i had also left my cabin steward tip with guest services but when i told the steward he said that he was unlikely to get it ???? honestly i really wanted to like this cruise, i had paid a fortune for things and just felt it came up totally lacking. with a bit of imagination like more casual dining, blankets for movie nights, better all round entertainment and a totally revamped guest services department this could be so much more. i had to pay a weeks wages for the dinner show, so for the date to be changed 3 times and being denied i had a reservation twice it trigged my IBS and for 3 nights i had crippling stomach pains with all the added stress. this coupled together with being headbutted in the stomach twice by children in the adults only pool i just felt badly let down for the amount of money i had paid. i would suggest anyone going on there takes copious proof of what they have paid for because you will need it. 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Sail Date August 2017
This is 4th RCC cruise. This was one area we hadn't traveled before. Glad we did, but not one we'd repeat, as we would the Venice, Croatia, Santori cruise. I agree with those who say the Serenade of the Sea is a good but worn ... Read More
This is 4th RCC cruise. This was one area we hadn't traveled before. Glad we did, but not one we'd repeat, as we would the Venice, Croatia, Santori cruise. I agree with those who say the Serenade of the Sea is a good but worn ship. Guess it's because of the size of the ports but not as enjoyable as the larger ships we've cruised on in the past. I also agree that the food wasn't as good as on other cruises. That dining service was outstanding, as always, but there were a few nights, we just didn't care for any of the the starters or entrees and had to go to the "classics" grilled chicken which we knew was good, but tiring after 3 times. The deserts were also not as fun as on prior cruises. I'm not sure if this is due to cost cutting efforts or to lack of creativity. Did enjoy the waiters and the show they provided on day 3. I would like to mention the guides during the port excursions as I didn't see an area to comment on them on the official RCC survey. The ABSOLUTELY BEST GUIDE we've ever had in all 5 cruises we've taken was our guide "group 8, Stockholm"-- on Aug 14th. I really wish I had taken his name so he would receive credit due, but hopefully his company will note this reference. He was amazing! Informative, entertaining! Was no doubt working as a guide as a supplement to his acting jobs as he gave us descriptions and history of each site as if it was a play and he was the main character. We really felt we had gone back in time and were experiencing the event! On the other end, our guide in Tallin, Estonia was terrible, Siiri from Den Ensti tours. I took time to note her name in hopes of also letting her company know how we did not enjoy this cruise. We had earphones on. She walked ahead, with her back to us, talking in a chronic "sing song" voice, like she was reading from a book. No real interaction, no energy. Several of us just took out our earphones and followed her around, not really caring what she was saying. One recommendation to RCC is to consider offering one palace tour combined with a walk around the town with free time instead of 2 palace tours on one excursion. In both St. Petersberg and Copenhagen we had 2 palace or museum tours and no free time to actually see the town. We loved the tour of the palaces but as we saw nothing else, felt we really didn't see either of those cities. Read Less
Sail Date August 2017
This was our 8th cruise with RC and we were excited for the many ports, especially three days in St. Petersburg. Really liked that the ship spent two days in Stockholm, three in St. Petersburg and two in Copenhagen at the end of the ... Read More
This was our 8th cruise with RC and we were excited for the many ports, especially three days in St. Petersburg. Really liked that the ship spent two days in Stockholm, three in St. Petersburg and two in Copenhagen at the end of the cruise. Royal Caribbean usually does a good job with embarkation but the first day, the Windjammer was a mess, totally packed, no seats for everyone. Getting a nice table for My Time Dining was difficult...the dining room hosts were harried and not easy to work with the first two days. It just seemed to be unsettled for a few days... then got better. The ship is tired and in need of refurbishing. It's also felt quite small and crowded for the number of passengers. The food was just okay. Two years ago, we were blown away by the specialty restaurants. This time, after eating at Giovanni's and Chops...we felt the dining room food was just as good. The staff has been reduced and those left work very had and are tired. We may try a more upscale cruise line for our next trip.. Read Less
Sail Date July 2017
We chose this cruise for the Baltic capitals itinerary, which exactly matched our requirements. Most things that you would expect on a ship with 2,400 passengers was as we expected. The dining options were good and varied, ... Read More
We chose this cruise for the Baltic capitals itinerary, which exactly matched our requirements. Most things that you would expect on a ship with 2,400 passengers was as we expected. The dining options were good and varied, entertainments were available most of the time and of a reasonable quality, our stateroom was well equipped and matched the description in the literature, and transfers to/from the ship were well organised. The only general problem we had was the noise levels. In the main dining room (supposedly a 'sophisticated' experience), the background music was so loud that my wife and I had to yell at each other to make ourselves heard. How large groups fared I shudder to think. Also, the bass player in the band that entertained in the Centrum until midnight could be heard in our cabin on Deck 7, at the far end of the ship. This was totally unnecessary, as their audience sat only 25/50 yards from where they were playing. If loud, unnecessary noise bothers you, avoid this ship. Read Less
Sail Date July 2017
We've chosen this cruise for the ports of call - Baltic cities, specially Saint Petersburg and we were limited with the departure dates. 7 Night Scandinavia and Russia cruise fitted perfectly and we were not sorry. We made perfect ... Read More
We've chosen this cruise for the ports of call - Baltic cities, specially Saint Petersburg and we were limited with the departure dates. 7 Night Scandinavia and Russia cruise fitted perfectly and we were not sorry. We made perfect choice. The ship is not recent but you don't see this. She is elegant, clean, well equipped. The crew members were helpful, present but descreet. Food is excellent - choice and quality. We were having diners in the main dining room and Windhjamer caffe.Windjhamer caffe can get crowded for the breakfast when ship arrives early at the ports. We had a cabin with the balcony at the 7th deck. It was not very modern, but very specious, clean(twice a day - interesting folded towels every night - nice touch!!) and well equipped, bathroom with a shower as well. There was a wide choice of shore excursions, but we only took 1,5 day + half day excursion in Saint Petersburg and the local guide was excellent. The rest of the cities we explored on our own, since they were much smaller. Very nice first cruise experience that gave us envy to do it again in the very near future. Read Less
Sail Date July 2017
Great cruise. All the stops in the Baltic were incredible. Riga is a very very nice city, that surprised us. St Petesburg is a huge city and the Hermitage was too crowded. Peterhof was a very entertaining and educational activity. In ... Read More
Great cruise. All the stops in the Baltic were incredible. Riga is a very very nice city, that surprised us. St Petesburg is a huge city and the Hermitage was too crowded. Peterhof was a very entertaining and educational activity. In Tallin we went to the mediaval castle and had a great time with my child. Very good for grownups and children. The food at the windjammer was very fresh and good. At the Reflections restaurant food every day had its highlights. At Schooners and the bars, they are not very frienndly when you dont ask for non alcoholic beverages, but nothing too bad! The stateroom (I was in an internal one for the first time in my cruiselife!) was good. We were 4 and found place for everyone. Bathroom had everything you needed. The adventure kids club was so good that my son wanted to be all day there! We had to go and pick him up! Great entertainment for kids. Read Less
Sail Date July 2017
Amazing staff, food and facilities on Serenade of the Seas. Myself and my wife and two children aged 14 & 16 had a fantastic time and the children especially met some very good similar aged friend from all parts of the globe and ... Read More
Amazing staff, food and facilities on Serenade of the Seas. Myself and my wife and two children aged 14 & 16 had a fantastic time and the children especially met some very good similar aged friend from all parts of the globe and will I am sure keep in touch with them for a very long time to come - one of the main reasons why we choose Royal Caribbean in fact as we know that great friendships are built up with the younger passengers as they form groups on board via the 'teenage club' area and do not get bored as there are plenty of activities and things to do around the ship all of the time. This is our third cruise in 4 years with Royal Caribbean and the same things has happened on the two previous cruises which is great. The entertainment is great of an evening and the shore excursions and choice are extensive from short 3/4 hour trips to entire day excursions. The specialty restaurants are just amazing with service to match and we honestly could not find fault with any of the cruise. The one small and regular gripe that seems to happen each time is in respect of the Tips that you can pay in advance when booking the cruise but which we decide not to as we tip dollars throughout the cruise at the various dining areas, specialty restaurants and bars and also leave a sizeable ‘last day tip’ for the room attendant and the main dining room staff who we see most days. Even though we choose not to pay these up front it seems to always be the case that they get added in anyway on board and within 48 hours of the cruise you start to see several $13.50's appear on your room statement (we had two adjacent rooms so I saw 8 of these on the second day!). You then have to visit the Customer Services desk and they will then email the central accounting department and adjustments will then appear within 48 hours. It seem that despite specifically choosing not to pay these in advance when the cruise is booked and choosing to tip the staff yourself in cash, this request seems to be ignored on board and you are automatically charged anyway. This is an easily resolved issue I would say but it should not really happen in the first place. Just be aware of this when you book a Royal Caribbean cruise. I would still 100% recommend Royal Caribbean for your cruise provider and will be looking to book up my families next cruise with them for 2018 very shortly. 5 starts! Read Less
Sail Date July 2017
The cruise was amaizing. We enjoyed the entertainment staff, shows, food and most of the ports of call. St, Petersburg was amaizing. We spent two days and also took the opportunity for a night tour to see the beatifull city at night anf ... Read More
The cruise was amaizing. We enjoyed the entertainment staff, shows, food and most of the ports of call. St, Petersburg was amaizing. We spent two days and also took the opportunity for a night tour to see the beatifull city at night anf the opened bridges. Tallin, Stockholm and Riga are also beatifull, but we found Helsonki as disappointment. We loved the ship althogh is it not one og the biggest or the newest. The maintanance of the ship is good, it is very clean and looks nice, although you can find a bit of signs of rust if you look for it. The ship crew was very comitted and friendly. The ship's crew provided music, shows and dancing every evenong until late hours. The performance level of the shows and music was really impressive. We also want t mention the food large variety and high quality, althugh the windjammer restaurant was sometimes very croudy. This is our second cruise with Royal Caribbean (the former one was to the Caribbean witj Allure of the Seas) and it is certainly not the last one with RC. Read Less
Sail Date July 2017
The Baltic Sea is a wonderful cruising area -- so many fascinating ports. We stayed in Stockholm, Sweden for a few days both at the beginning and the end of the cruise. Embarkation was smooth and fast. In Helsinki, we took the "Free ... Read More
The Baltic Sea is a wonderful cruising area -- so many fascinating ports. We stayed in Stockholm, Sweden for a few days both at the beginning and the end of the cruise. Embarkation was smooth and fast. In Helsinki, we took the "Free Time at Three Sites" excursion, which was pretty bare bones. It was exactly what it claimed to be -- bus transportation to three different locations -- no further information provided. We took a private tour in St. Petersburg and just walked around Tallinn and Riga on our own. Royal Caribbean provided a shuttle bus between the port and Riga. The shuttle bus was free, which was a surprise. The ship itself was clean and in great shape; the crew was courteous and, for the most part, delivered exemplary service. Our cabin was always kept clean -- I don't know how our steward did it. The Windjammer buffet was crowded at times, so we preferred eating our dinner in the main dining room. When we did eat at the buffet, we appreciated that they had well-prepared Indian food. In the evenings, we didn't attend any of the performances in the Tropical Theater. Instead, we enjoyed the music trivia quizzes or the refreshing Baltic breeze. Read Less
Sail Date July 2017
My family and I recently travelled on the Seranade of the seas a mid size crusie ship which can hold 2500 guests over 13 floors.. The ship had something for everyone we all needed a vacation and this experience did not disappoint. It was ... Read More
My family and I recently travelled on the Seranade of the seas a mid size crusie ship which can hold 2500 guests over 13 floors.. The ship had something for everyone we all needed a vacation and this experience did not disappoint. It was our first cruise experience and we anticipate experiencing many more. From the moment we stepped on the ship to the point of return the staff looked after all our needs and went beyond our expectations. The ship catered for all our needs my youngest son aged 12 was occupied throughout with different sports, clubs and entertainment opportunities. What an excellent variety of restaurants, the food and wine was simply top class, entertainment facilities / shows were great fun. The excursions were fun and safe and the guides were very informative. We would definitively travel with this company and ship again. Do not hesitate if you get the opportunity to travel on this ship. Read Less
Sail Date July 2017
we choose this trip for its interesting itinerary specially St Petersburg Russia.The main dinner restaurant was really very good and the cabin we selected was excellent (Junior Suite) The check in went very smooth and we were pleased ... Read More
we choose this trip for its interesting itinerary specially St Petersburg Russia.The main dinner restaurant was really very good and the cabin we selected was excellent (Junior Suite) The check in went very smooth and we were pleased with the service on board. The Port and shore excursions were very good, Only problem was the large number of people from different tours in St. Petersburg, Russia. It was very challenging to follow to tour guide. The entertainment at the cruise could have been a little better. The movies selected were not so great. Overall we are very pleased with this trip. I would recommend it specially for the itinerary and the range of interest. My children are 17 and 24 year old and they were very interested in the shore excursions and the interesting places we could visit. Everybody was happy with the choice of food in the different restaurants. Read Less
Sail Date July 2017
St. Petersburg has been on our bucket list for years, and now we got the opportunity to see the great city. It was really a fantastic experience. Booked a 2 days tour with Alla Tours, and had the most knowledgeable guide in Alexander. He ... Read More
St. Petersburg has been on our bucket list for years, and now we got the opportunity to see the great city. It was really a fantastic experience. Booked a 2 days tour with Alla Tours, and had the most knowledgeable guide in Alexander. He really made our tour perfect. I'm more than happy to recommend this tour operator to furture cruise guests. And when the departure port is 1 hour by plane from home, it was a bonus. The ship is ok, even though she's "getting old". Staff is serviceminded and helpful. We've never been on a cruise in the vacation-season, and found it really noisy in Windjammer. Lots of kids (I wonder what was exiting for them with this itinarary..) and teens, talking very load. We even had to ask them to talk with lower voices. Check in and check out went really smooth. All-and-all it was a cruise and a ship as expected. Read Less
Sail Date July 2017
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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