25 Royal Caribbean Serenade of the Seas Cruise Reviews for Entertainment Cruises to Caribbean - Southern

We wanted to celebrate our 40 years of marriage. We did 2 consecutive cruises - Caribbean and then crossing the Atlantic ocean to do the second one including Azores, Ireland, France, Belgium, Holland with final port Copenhagen. We ... Read More
We wanted to celebrate our 40 years of marriage. We did 2 consecutive cruises - Caribbean and then crossing the Atlantic ocean to do the second one including Azores, Ireland, France, Belgium, Holland with final port Copenhagen. We enjoyed both cruises. The service was excellent as a whole. Entertainment and activities included events for all ages and interests. Performances in Tropical Theater were impressive. The cabin was attended twice a day, which you cannot experience even in the high class hotels, the food was good as well. Windjammer offers quite a variety of different cuisines. Food exceeded our expectations in term of quality.The best of service we received at Reflections in the evenings, we were served by Zhelio Hristov, who was very helpful and polite. The whole staff we got in contact was very friendly, we were impressed by its attention and attentiveness. We will certainly recommend Serenade of the Seas to our friends. Read Less
Sail Date April 2019
We are destination cruisers rather than loyalty cruisers. So we can compare the difference in cruise lines. We've sailed on Royal, Princess, Celebrity, Norwegian and Carnival. And this was a very nice cruise. It doesn't beat ... Read More
We are destination cruisers rather than loyalty cruisers. So we can compare the difference in cruise lines. We've sailed on Royal, Princess, Celebrity, Norwegian and Carnival. And this was a very nice cruise. It doesn't beat our best - the Norwegian Getaway -, but it was certainly worth the money. Embarkation was the best ever. There was no filling out paper work - just show your ticket and board. . Disembarking was confusing as the printed delivered document gave different information than the computer screen. It went quickly, though. We ate at Chops, Izumi and Giovanni's all of which were good. Surprisingly, we liked Izumi the best. I think because the waitress was so pleasant. If there were on thing we could complain about it would be the entertainment. There were a couple of good shows, but over all we felt it was greatly lacking. The service was excellent. We really enjoyed the Park Café as it was quiet enough to read or play cards. The hot tub needs to be replaced. There is only one in the Solarium and it is way behind the times. There were few children on the ship, I think we would try a different cruise line if we did it again so that we would have a fair measure. This is the longest cruise we have ever taken and found it enjoyable other than the lack of entertainment. It is embarrassing to say that we spent some time watching TV and we went to the Cinema on board. We would have preferred to see a good live show. In this area Norwegian is superior and it has more choices of restaurants. Read Less
Sail Date March 2019
Such a great time, staff was amazing with us and our 2 kids, always had a smile and remembered names which made us feel welcome! Food was excellent, lots of choices, kids program amazing...kept my oldest occupied with waterslide races, ... Read More
Such a great time, staff was amazing with us and our 2 kids, always had a smile and remembered names which made us feel welcome! Food was excellent, lots of choices, kids program amazing...kept my oldest occupied with waterslide races, scavenger hunts and tons of family activities....kids pool was great as there weren't a ton of kids on board so wasn't crowded but more pool options would be beneficial, fitness area was clean and lots of equipment to use! Shore excursions were great, used the royal Caribbean ones for Antigua, St Lucia, Curacao and Aruba, did beaches as we were travelling with 2 kids....beaches were great and excursions were long enough to keep everyone busy and gave time to experience the sand and beautiful location but not so long that you had to buy food or kids getting to tired. Would go again in a heart beat. Location of this stateroom is great...away from noise, above the life boats far enough from elevators.....rooms are amazingly quiet. Read Less
Sail Date April 2018
We chose this cruise not for the ship but for the destination. Had to travel 3.5 hours from our home to Fort Lauderdale and we were nervous wrecks by the time we got there. Park & Go was GREAT! Extremely helpful and accommodating. ... Read More
We chose this cruise not for the ship but for the destination. Had to travel 3.5 hours from our home to Fort Lauderdale and we were nervous wrecks by the time we got there. Park & Go was GREAT! Extremely helpful and accommodating. Highly suggest using them if you need to park your vehicle. Check in was awesome. Took no time at all and we were onboard. First snafu: we requested a handicap accessible room and what we got was FAR from it. They put us in what was supposed to be a Large Ocean View cabin. If that was a large cabin, I'd hate to see what the others were. We tried to get my husbands scooter in there and there was absolutely NO WAY we could get around that room. We went to the Guest Services desk and they could not do anything due to the ship being booked full. My husbands electric scooter sat by the elevator down the hall the entire cruise. In Barbados there was supposed to be a complimentary shuttle to assist people from the ship to where the excursions meet. There was even a SIGN informing this! We asked a RC representative standing near the sign where we picked the shuttle up and she said there wasn't one. We pointed out the sign and she mumbled something and pointed in the direction where she told us to walk to. On the 3 block walk to the dock we saw a golf cart pass by and stopped it. IT WAS THE COMPLIMENTARY SHUTTLE. We asked its driver to please inform the RC rep that there is indeed a shuttle. The food was "ok". The buffet in the Windjammer offered lots of selections but the food was terrible. The eggs tasted like powdered eggs, the biscuits & gravy gravy tasted like flour. Even the food in the one and only dining room was meh. Specialty Dining is the bomb!! We went to Chops Grille for my husbands birthday and then again a second time. It was great! Giovanni's was good and Izumi was so-so. Spent most of our sea days in the Solarium pool which was awesome except for people hogging the chairs even though there are signs posted everywhere no to. The Park Café was a nice alternative to the Windjammer and the stuffy dining rooms. One problem we encountered the entire cruise was 2 younger couples hogging the stairs and railings going into the pool. And when we asked them to move they did so but with an attitude. They also brought a personal radio into the pool (area) and had it playing loud music we didn't care for. We asked the Life Guard on duty to say something and ONLY 1 TIME HE DID. This continued through the entire cruise. The entertainment was meh, too. DO NOT go to the Cinema Theater if you want to see a movie. Cramped,only seats 40 people and the sound system is lacking terribly. Our room steward Leonel was great. We had fresh in our bucket every day and the room was immaculate. We'll do RC again despite this cruise's shortcomings. Read Less
Sail Date April 2018
We have been cruising with Royal Caribbean for 10 years. This was the worst ship for families we have ever experienced. First, no babysitting service. Every cruise we have gone on has had babysitting service. This did not and they are not ... Read More
We have been cruising with Royal Caribbean for 10 years. This was the worst ship for families we have ever experienced. First, no babysitting service. Every cruise we have gone on has had babysitting service. This did not and they are not able to accommodate. We prepaid to eat in the specialty restaurants every night thinking that we'd have sitter service. The kids rooms were old and out-dated. The chef at the Italian Restaurant has some kind of fetish with mushrooms, so if you don't like mushrooms your menu selection is very limited. There is no section for suite quests at the pool. The suite chairs are far removed from the pool and you can't use them if you want to watch your kids. That said, they don't police the chairs that well. People come down and reserve their chairs at 7 even though there is a 30 minute period where if you don't show up you lose your chair. The entertainment they have playing on the movie screen above the pool is completely inappropriate for children. Instead of playing something nice, like a movie or something, they re-played x-treme sports videos, in some cases, showing people being carted off a mountain with injuries (really nice for a 4 and 9 year old to see). While their were families on this cruise, most were older, so they didn't have much patience for children. Read Less
Sail Date March 2018
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked ... Read More
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked for comments by others. The Ship was clean and on time getting to and leaving ports, and while a good thing, that should not be the best thing about the trip. Where to start on the list of problems is difficult but here's some of the highlights...our suite's mini fridge/bar was broken and actually making items HOT so they quickly removed it and replaced it 4 (FOUR) days later. Our at port activities booked through RC (one every port) with the exception of one were Late to start, early to return, poorly planned and over priced, here's an example...At the last port we booked a Jeep and Beach ADVENTURE about 4 1/2 hours, you drive your own (group's) 5 passenger NEW jeep, convoy style to historic and viewpoints, do some off roading on the dunes, and arrive at a beauty of a private beech where you'll have crystal clear waters swimming, beach loungers, umbrella, cocktails, and food. after a couple hours a bus will pick you up, make a stop for a little local shopping/refreshments, then return you to the ship...sounds Great right?...REALITY Late start, about 45 min waiting on the dock in the sun standing in a line, 10 minute march to a BUS depot where you board a SMALL and over PACKED bus...some sat/stood in the walk way. About 45 min later (with people packed in like sheep) we arrived at a parking lot with a view that was less than breath taking, people scrambled back to secure a seat and we went to the "other beach", where they had ran out of loungers, seats, umbrellas, But had LOT'S of rusty bottle tops and broken glass in the sand to keep u occupied as you BAKED in the sun and swam in thefairly murky water of the about 20 yards deed and 75 yards long beach (along with about 200 other people). I was offered a BROKEN chair (1) for our group of 3 for $15 dollars US, and you COULD NOT have beer or cocktails as our Jeeps (that we would be the drivers of) would be arriving...then the self drive home in convoy style, heavy traffic (literally their rush hour time) where we stopped 3 times for about 10 min to SMELL the stench of open sewage at areas wiped out by the hurricane. After a stressfull hour driving we stopped at a what was less that a flea market for 15 minutes then rushed back to the ship with 5 minutes to spare before scheduled departure......Here's the KICKER...MOST of us raised some hell at the excursion center on the boat...the next day we were told the best they could do was a 17.00 dollar US refund!!!!...and I don't even want to start with the quality of the "SHOWS" on the boat they tried but...hahaha not in a good way. That was our last day at port, and my last trip with them. Read Less
Sail Date March 2018
Like the smaller ships, and enjoyed the ports in the Southern Caribbean although 5 in a row left us tired and worn out. Should break up the port days with a day at sea. Staff always friendly, guest services always promptly answered your ... Read More
Like the smaller ships, and enjoyed the ports in the Southern Caribbean although 5 in a row left us tired and worn out. Should break up the port days with a day at sea. Staff always friendly, guest services always promptly answered your calls with satisfaction to your inquiries. Main dining room food quality great, service was SLOW though and not always did you receive what you ordered. Onboard selection of entertainers very good, and on-board 'company' dancers/singers always put on quality shows. Ship is old, casino very old, but ship well kept and clean. Avoid Bingo. Embarking quick, dis-embarking had major glitch and 1hr delay with port personnel not ships fault. Will not go on this ship again, not enough 'there' to want to go back to. Excursion staff very friendly and will go out of their way/the extra mile. We had mixed up our port dept time, and would have missed the excursion otherwise had they held the bus for us and had one of their personnel WALK us there! It turned out to be the best excursion boat trip too! RCI did not impress us as being so much better or worse than other lines to either avoid or only cruise with them either. Read Less
Sail Date March 2018
My wife and I just returned from a 12 night cruise aboard The Serenade of The Seas leaving out of Ft. Lauderdale on 2-26-18. It was a wonderful cruise but did have some hiccups. We LOVE the smaller ships as we have been on the larger ... Read More
My wife and I just returned from a 12 night cruise aboard The Serenade of The Seas leaving out of Ft. Lauderdale on 2-26-18. It was a wonderful cruise but did have some hiccups. We LOVE the smaller ships as we have been on the larger ones (Anthem, Oasis, Quantum) and feel they are much too big with too many people and the "personal" touch is just not there. Well this ship was small and to are liking but was missing two of our most favorite things when cruising. First of all their hot tubs were terrible. Not hot at all many days and had absolutely NO BUBBLES. When we complained we were told it would be looked at but after speaking directly with the pool maintenance folks, it was discovered that these hot tubs have very few jets and 1 motor...just not powerful...that sucked! Secondly the casino was extremely outdated. Old, old machines. Really? You can refurbish the ship but not refurbish the casino? There were only maybe 6 fairly interactive modern machines in the entire casino and a husband and wife monopolized play on these machines all hours of the day. They were there so much I don't think they even ate the entire trip!!! On the plus side our balcony was so spacious and beautiful...we had a Deluxe Ocean View Balcony room and it was fantastic! We spent many a night out on our balcony watching the moon, sipping wine, and listening to the roar of the waves. Herbert, our greeter in the Windjammer Café was the star of the show!! He was great! Always wearing a smile every day and saying "hello my friend!!" Every ship should have a Herbert!!! The cruise itself was great..destinations were enjoyable but we would not go back o this ship until they update their casino and their hot tubs!! Read Less
Sail Date February 2018
We've been on the Serenade several years ago on a Mediterranean cruise (R/T Barcelona with Cannes, Florence, Naples, Rome, Venice, Ravenna, and Dubrovnik as the ports ). The ship is just the right size for us. The dates and ports were ... Read More
We've been on the Serenade several years ago on a Mediterranean cruise (R/T Barcelona with Cannes, Florence, Naples, Rome, Venice, Ravenna, and Dubrovnik as the ports ). The ship is just the right size for us. The dates and ports were good as there were two new ports (St. Croix and Martinique) and favorite old ports: St. Thomas, St. Kitts, and St. Maarten. We also like the Solarium pool area, where we spent most of our on board time.. The dining in the Windjammer is great with the circular counters so you never are really standing on a long line. The Centrum was very popular and mostly extremely difficult to find seating. We often observed the Centrum activities from deck nine where we had our cabin. Wish that the Centrum was a bit larger with more seating on decks four and five. All in all a lovely ship and a great cruise. Read Less
Sail Date January 2018
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining ... Read More
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. Saw the waiter when they took your order and brought the food 30 minutes later but then never again not even to remove the dirty dishes so we stacked them on the next table. Tacky but didn't know what else to do. No waiters in sight around pool area. In general in every area of the ship it was understaffed and obvious. I guess that saves save money for RCL. Chop's at $200.00 was a terrible waste of money. Don't pay for drink card because no will waite on you. The fruits and vegetables were not fresh most of the time. Bed in room were like sleeping on sidewalk and no shampoo or conditioner in the room. All together a really disappointing cruise. Read Less
Sail Date December 2017
This was a new itinerary for us and an amazing deal. The Seas were very rough the 1st half of the cruise, but that's out of anyone's control. Our cabin was midship on deck 8 with a balcony and was perfectly located on the ... Read More
This was a new itinerary for us and an amazing deal. The Seas were very rough the 1st half of the cruise, but that's out of anyone's control. Our cabin was midship on deck 8 with a balcony and was perfectly located on the ship. Central to everything and never having to go outside to go anywhere. There was a large door at the entrance to our cabin area which greatly muffled any sound from the later hour activities. The sauna and steam room was complimentary and never crowded. It would have been helpful to have a timer in this room or an attendant to explain how to use these rooms. It was not staffed at all that I could tell. The ship was in beautiful condition, clean, and very detailed. Even the wall art on the stairways was changed daily providing lots of interest. The food was great compared to other ships and the design of the buffet with round stations and separate drink bars kept people orderly and never felt overly crowded. The selection of movies shown was great....but why they keep the lights on during the movie was annoying. Also a popcorn machine would have been a nice touch. Entertainment was good in the main theatre but cancelled one night... never found out why nor were we informed ahead of time. An announcement would have been appreciated. We showed up 1/2 ahead to get good seats but heard from other passengers that the movie Elf was being shown instead....very disappointed. Although good, there was a lot of piano entertainment and would have enjoyed more variety. The casino machines were the tightest ever....although I did hear one guest won a few thousand dollars, tried the slots several times, but a $20 bill in a quarter machine lasted 5 minutes and no play back.....got bored quickly. Never saw anyone "on a roll" the entire 11 days. The solarium was a wonderful place for adults to relax around the pool and hot tub, or just sit on a padded lounge chairs without the loud poolside music. Even the pool tables outside the Safari club were specially balanced to accommodate the movement of the ship. Made playing very fun! On the down side, smoking is still allowed in the casino. And vocals of the centrium entertainers was lacking..... many times you couldn't understand the words of the songs and just murdered many of the tunes. Overall, our experience was fabulous. Thank you! Read Less
Sail Date December 2017
Destinations were beautiful. I think Aruba and St Lucia were our favorites with beautiful beaches. The crew couldn't have been better, service was outstanding. Our server in the main dining room, Rody was the best and her assistant ... Read More
Destinations were beautiful. I think Aruba and St Lucia were our favorites with beautiful beaches. The crew couldn't have been better, service was outstanding. Our server in the main dining room, Rody was the best and her assistant Savio couldn't have been more attentive. Jason our bar server was the best always had us laughing..an awesome personality.. Herbert in the Windjammer always had a smile and friendly greeting.Our captain was top notch and very personable. Carly, the cruise director was one of the best. We dined in the main dining room every night and couldn't complain about anything.The entertainment was good for the most part. We thoroughly enjoyed the music of Island Vibz...very lovely young men.The 70s Disco night party was a lot of fun. We were very lucky to have great weather throughout our cruise. Nice coming home with a tan. We will definitely take this cruise again in the not too distant future. Read Less
Sail Date December 2017
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then ... Read More
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then a short sail to Barbados. It was their Independence Day, everything was closed, we hired a taxi to a beach, could not get there, streets were closed for parade. You think they could have switched ports to not arrive on a holiday when they are so close? The entertainment was woefully lacking, very ameturish, and lack of variety. If you liked that specific genre, maybe you could endure, we tired and headed back to our balcony to enjoy the moonlight sea. The food was lacking, named to make you interested, however it was tasteless and small portions. The menu was the same each night, very few changes, and the first cruise I ever saw fried chicken on the menu. On the 8th evening the menu listed lobster tails, however the plate arrived with 1/2 of a tiny poorly prepared lobster. Upon asking what we were being served we were advised they ran low, so they divided the portions rather than substitute. The deck posted menu listed items, and then the table menu provided was different!!!! Purchased a beverage package, soda, and every fountain on board served flat beverages. Explored the ship to find a proper drink, not available, complained, told if the first night I complained they could have done something, ended up drinking ice water. Read Less
Sail Date November 2017
We chose this ship and cruise because of the prior experience and the personnel on the ship We were able to have the same waiters as on previous trips and many recognized us from our previous cruise. The entertainment was fantastic with ... Read More
We chose this ship and cruise because of the prior experience and the personnel on the ship We were able to have the same waiters as on previous trips and many recognized us from our previous cruise. The entertainment was fantastic with a good variety. Our cabin well maintained and our steward "Sheredon" does an excellent job. Visit to the dining room surprised our prior waiters "Kevin & Max". Kevin & Osden were our waiters this time and what an nice asset to the cruise line industry. The Executive Chef :Benedict Capriata" stopped by to see how satisfied we were with the food provided. This does not normally happen and what a nice treat. The Head Waiter : Mihal Oprea is real people pleaser and always upbeat and friendly. In the Windjammer our waitress "Mengol Lee" made this restaurant a dining pleasure. Made friends with many of the staff and met fellow cruisers to vacation with. Read Less
Sail Date March 2017
Ship is very worn. Lot's of rust. Raw sewage smell in the cabin twice during the cruise. Same smell in other areas of the ship. Maintenance was quick to respond each time. Ship is too crowded and loud. Too many smoking areas, ... Read More
Ship is very worn. Lot's of rust. Raw sewage smell in the cabin twice during the cruise. Same smell in other areas of the ship. Maintenance was quick to respond each time. Ship is too crowded and loud. Too many smoking areas, cigarette smell in too many areas. Loud music from the pub below kept us awake until the early areas of the morning. Rude and unhelpful crew and customer service. Main and assistant waiter were great! Food was great. Room service selection is poor. On our first day there was a pair of underwear, a dental flosser and a bobby pin on the floor from the previous occupant. Groups on scavenger hunt kept disturbing us to take their picture. Deck 7 has a partially obstructed view due to the roof over the life boats even though their company policy says it is not obstructed. Crew/staff seem listless overall and some were rude. They are trained in multiple ways to say "No" and not take care of problems. This is my 5th cruise and the 3rd on Royal Caribbean. In the future I will spend more money and cruise on more exclusive cruise lines. We jokingly referred to Serenade of the Seas as the "Ghetto Ship". Headliners were good for the most part. Ship's dancers/entertainers/shows were poor. If you walk off the ship at some ports of call you are mobbed by tour operators/taxi drivers/locals selling tours. Most are not very friendly. Roseau, Dominica has open sewers with raw sewage flowing down the street. Read Less
Sail Date March 2017
This ten day cruise went to St. Martin, Tortola, Dominica, Antigua and St. Kitts. We did locally purchased shore excursions, mostly from the taxi vans that wait outside the port gates. They were much cheaper than the ships excursions and ... Read More
This ten day cruise went to St. Martin, Tortola, Dominica, Antigua and St. Kitts. We did locally purchased shore excursions, mostly from the taxi vans that wait outside the port gates. They were much cheaper than the ships excursions and we were quite satisfied with them. This was a great itinerary and the weather mostly cooperated. The food was very good in both the main dining room and the buffet. The buffet breakfast had crepes and freshly made waffles, as well as the usual omlette station and other items. The pastries at cafe latte were pretty basic compared to the ones on other RCI ships and it seems the mudslide cookie has completely disappeared from the menu. One night the soft serve ice cream machine stopped working in the buffet and it seemed to totally perplex the staff as to who was responsible for fixing it. There seemed to be some kind of staffing issue throughout the ship. The staff conducting activities like trivia seemed more interested in themselves than the game or the passengers. They decided to have a cleaning crew clean the decks of the aft outdoors dining area right at dinner time one night and the head of the Windjammer Buffet seemed totally unaware of the fact that they had closed it. The Guest Services staff were excellent and worked hard to solve a recurring mystery noise at night in our cabin. Well done. The Captain was very personable and was in evidence throughout the ship. Overall this was a very good cruise, but the executive staff needs to impress on their crew the importance of guest satisfaction. Read Less
Sail Date March 2017
This was our first cruise, so we don't have anything to compare it to, but think it went very well. We had rough seas on two of our cruise days, which gave me a bout of seasickness, but luckily my travelmates didn't have any ... Read More
This was our first cruise, so we don't have anything to compare it to, but think it went very well. We had rough seas on two of our cruise days, which gave me a bout of seasickness, but luckily my travelmates didn't have any issues. I had brought sea bands and Dramamine, which helped a little, but not completely. We picked this cruise because our friends were interested in a 10 day Caribbean cruise and we wanted to sale Royal Caribbean because of its good reviews. They also wanted to be on a somewhat smaller ship. Embarkation was fairly quick - there was a line to get one but it moved along pretty well and didn't take very long. Short lines for the embarkation photos. Crew: There were only a couple crew members that were less than spectacular - one of them we only saw the first day and he was gone when we left port, so I'll give him the benefit of the doubt that it might have been an end to a long tour. The other was not the most pleasant, but did his job satisfactory. We had quite a few great staff - our room steward was amazingly helpful, the photo staff was awesome...all the staff were very helpful. Cleanliness: One thing I was especially impressed with was how much the ship crew tried to make sure everyone stayed healthy on the ship. This year, I seem to have caught every bug there is, so I was worried about catching something on the ship. There were hand sanitizer stations at the entrance of every room, and when entering dining areas, staff were by those stations and directing people to use them or provided hand sanitizer directly by hand. Additionally, the crew noted they would not be shaking hands but instead doing fist bumps. I was really happy to see the efforts made for that. Add-ons: We bought the deluxe drink package, which I think was completely worth it. We used a lot of the bottled water in the ports and had drinks in the evenings. My boyfriend bought a Wi-Fi package, which we shared. I think the wi-fi package was worth the money for sharing, but didn't consider it a "value" like we did the drink package. There are some benefits to not being connected, haha. But it was enough we could just work emails, which was the main item we needed. We also purchased the digital only photo package. One of the photographers was especially fun and seeing him was the highlight of our trip. We had over 150 photos at the end, which I consider a bargain for $99. All of our packages we purchased prior to getting on the ship, which was cheaper. Food & Activity: For the main dining room, our group of 4 was placed at a table of 8 and they other group was amazingly fun. The only downside is we had 8:00 dining, which meant we generally missed a lot of the "parties" and other items going on in the evening. If I did it again, I think I would do the "My Time" Dining so there would be more flexibility. We were able to make it to a Love & Marriage game that started at 10, which was very fun, along with sitting in on karaoke a couple of times, but almost all of the main activities in the evening started at 7-7:30 so we always missed them. The leveling pool tables were pretty fun but usually crowded. We also did a Mystery Dinner in Giovanni's one night, which was entertaining and the food was amazing. We did three specialty dining experiences on the ship. The first night, Izumi had their prices at half off, which was a great value and their food and service was amazing. For awhile, we were the only people in the restaurant, so if you want to experience specialty dining, I would definitely say doing it the first day is the way to go. We had read they usually have discounts, which turned to be true. Izumi is ala carte, so you pay as you go for any food you order. We also did Chops Grille steakhouse one night. The presentation of the food was lovely, but the food was just ok. Definitely not bad, but nothing too spectacular. For that restaurant, you had a cover charge for food ordered. Our Giovanni experience was part of the Mystery Dinner and their food was excellent. For our port days, we were mostly off the ship. Most of the people on the cruise were older than us (we were in our 30s/40s) and the activities during the day were things like knitting, learning to make towel animals, etc. I think if we had stayed on the ship, we might have been a bit bored. I would be interested in trying a larger ship next time, as our table mates said there is a bit more to do on them. Because of the size of the ship, the pool areas, etc. seemed to always be crowded and they didn't have much space to take pictures on formal days. Spa: We did do two spa packages - a couples massage and a couples stone massage. The massage was alright - my masseuse was not as good as my partner's, but overall was good. The spa had a mistake upon booking so we ended up not getting the service what we made an appointment for (couples massage and ritual bath), which was a bit disappointing but overall worked out. They very much pushed products after the massage, but our friends who also had a couples massage said their masseuse asked them politely afterwards if they were interested in hearing about products before diving into the sales speech, so I think how hard you get products pushed on you depends on the person. For our stone massage, I had a different masseuse and it was absolutely amazing. We had some scheduling and payment issues with our spa that were straightened out in the end, but kind of left us with a feeling they were trying to trick us into paying more if we weren't careful. Overall, it was a good experience, but I would suggest anyone booking spa appointments should confirm what their appointment is when they come at the time of their appointment to avoid issues like we had. Fitness: I only used the fitness facilities a couple of times, but they were very nice. It was really warm in the gym area. They offered classes that were mostly an extra cost aside from a few stretching ones. I did a yoga class which was good, but a bit awkward because the class was held in the middle of the gym, so people on the treadmills were facing us during the class. They had a variety of equipment and held several seminars on healthy eating, etc. throughout the cruise. Ports: We enjoyed all of our ports and shore excursions, with the exception of our first one at Tortula. Our original excursion got cancelled because of rough seas, so we ended up with the Norman Snorkeling. That was the only disappointing excursion we had - we were supposed to go snorkeling in two different areas, but instead they had us snorkel in two areas and go to a beach. The add-on of the beach meant that in our second snorkel spot, we had just got off the ship when they honked to have us all get back on. Everyone seemed very disappointed as the 2nd site was Norman Island, and the main snorkeling site. I will try to add more information on the other ports later. Disembarking: We were alerted by our Compass to the fact that our port at Ft. Everglades was the only one in the country that allows Mobile Pass, which is an app you can download that helps speed up customs. We downloaded the app and between that and using Luggage Valet, we were off the ship and in a taxi within 15 minutes of leaving the ship. I would highly recommend using Luggage Valet - it's $25/person, and you don't have to worry about overweight charges, so we were able to come back with baggage slightly heavier without any worries. It was awesome to be able to go to the airport with only our backpacks and not worry about luggage until reaching our home airport. Read Less
Sail Date March 2017
We were 3 friends cruising together and not for the first time. We choose this boat because of the destinations. We cruised with different cruise line before and we always reserved a suite with balcony. Due to spring break the only thing ... Read More
We were 3 friends cruising together and not for the first time. We choose this boat because of the destinations. We cruised with different cruise line before and we always reserved a suite with balcony. Due to spring break the only thing available was a deluxe stateroom. It was the first time we cruised on a ship that old. There was a bit of rust but the employees were trying to maintain the ship. There was a lot of old people cruising with us and not a lot of children. It was very quiet and it was OK. No teenager and screaming to disturb the peace. I really appreciated that. The deluxe stateroom with balcony was in fact small, old and not very comfortable. You could see that it was in need of a renovation but it was clean. The attendant came at least 3 times a day to take care of everything. The bed was OK but the 3rd person was sleeping on a mini coach transforming in a bed at night. Let me tell you that it's not made for an adult. It was like sleeping on a plank of wood. The bathroom was tiny and if you are a bit overweight you might not fit in the shower. Don't lose your soap because you have to stop the shower and open the door to be able to retrieve it. We were dining on MY TIME and it was great. The food was really good and the presentation was amazing. We always had the same table and dining at the same time. Our 2 wait staff were very polite and friendly. The service was fast and without any mistake. We were seating near a window and it was great. We even took a tour of the kitchen and talked with the head chef and he explained the way it was working to feed almost 3000 people a day. Let me tell you they know what they are doing... Rooms service was free until the end of our cruise and you need to be very specific on what you want. Ex: you order food for 3 persons and they bring you only 2 cups for the coffee. Since march 28, you will have to pay a fee of $7.95 for each delivery at your room. The entertainment at night was fun. Great shows at the theater, it was not Las Vegas but it was entertaining. We saw something different every night. The Casino was not bad at all. We had movies on the big screen on the last deck a couple of night but it was very cold. There was always musicians at the Centrum and people were dancing. The pool deck was OK. The pool is not big at all. The shops are at the minimum and in one hour you will see everything they offer. You also have the art gallery. There was about 150 different shore excursions. We booked one for every port we visited and we did it on the first day of the cruise to make sure we were in on what we wanted to see. It was about sight seeing, panoramic drive and beach. They were all on time and the guides were very upcoming and friendly. The security on board was the same has any other ship. Overall, we had a great vacation. For our next cruise in 2018 we will make sure to reserve on a newer ship. We like our comfort too much. Read Less
Sail Date March 2017
travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's ... Read More
travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's instructions, completed the relevant forms and e mailed the request for a cabin close to restaurants/elevator my request was totally ignored. we were allocated a tiny interior 'stateroom' (more like a prison cell) a long walk to elevators, at the opposite end of the ship to restaurants etc. and to top it all off the linen station was parked right outside our cabin every day making it impossible to get the wheelchair in or out of the cabin. The request to change cabins was met with a NO! Would not recommend interior cabins.we developed really bad chest infections and coughs caused we think by the air con which you have to have on constantly as it is so hot and you cant turn it off. Windjammer food was at most what we would expect of a typical 3 star all inclusive hotel. Basic and bland. don't expect to get a glass of wine with your meal here as the self serve bar didnt serve alchohol and we found it almost impossible to find a waiter to serve us. Restaurant food was better, but why do RC have a dress code for the restaurants if they dont adhere to it. we noticed people going into the restaurants in shorts t shirts for dinner. not appropriate dress. Beware of the travel agents (thomas cook in particular) telling you this is an all inclusive cruise. we tried to order drinks at the bar only to be told we only had a soda package which consisted of Coca Cola and soft drinks. Cocktails and spirits are not included and nor is bottled water at the bars. they finally relented and allowed us house wine and beer but only after i made a phone call to the U.K. to complain to thomas cook who informed us we had the whole drinks package. We went on a couple of excursions- enjoyed them especially the beach extravaganza in antigua. Embarkation and disembarkation was a bit if farce - organised chaos with some of the staff not sure what they were doing. took us about 3 hours get off the ship and through security. we have been on 4 cruises in the past but Royal Carribean is by far the worst. Although the staff were very friendly and hard working the customer service needs to be reviewed. very disappointing holiday! Read Less
Sail Date February 2017
Cruise on the RCL Serenade of the Seas Feb 3rd, 2017 to Feb 13th, 2017 Well we were very excited to try a different Cruise Line and compare it to Princess, which is the only Cruise Line we have used thus far. The first day started ... Read More
Cruise on the RCL Serenade of the Seas Feb 3rd, 2017 to Feb 13th, 2017 Well we were very excited to try a different Cruise Line and compare it to Princess, which is the only Cruise Line we have used thus far. The first day started off on a rocky note as we were whisked into the holding/customs building only to have to wait an hour and a half or more, to actually start to be processed into the ship. Something about the photo station not working so they had to do it when we boarded. Since we were directed to the back seats, everyone that came after us were put in front of us when those seats became empty so we were last onto the ship and people who just got there were processed before us. We then were finally let on the ship around 1pm or later and were directed to the Windjammer for lunch. It was an okay lunch and we were happy to eat and finally relax. We checked a couple of times for our luggage when the hall doors to our stateroom were unlocked but no luggage to be seen. We saw that someone else's luggage was in front of our #8639 stateroom door so we figured our luggage was elsewhere. We started to hunt for it and finally found it halfway down the hallway in front of someone else's door. If "Nino", our stateroom attendant, had been on shift he would have corrected the mistake immediately. Our stateroom attendant, Saturnino Badajos "Nino", introduced himself to us and gave us his business card. Our first impression of "Nino" was that he was a very quiet man with a great amount of class. He was very friendly, all the while being unassuming, a sweet man who I hugged and my husband shook hands with throughout the cruise. We liked him immensely and our thoughts and respect only increased throughout the cruise. This man should be promoted pronto. He is the type of customer relations staff that every cruise-ship, wanting great public relations, should strive for. He showed us where everything was and said to call if we needed anything. We didn't ask for much as we usually were up at the crack of dawn and to bed early. We love sunrises and sunsets. We unpacked and went to the dining room for dinner at 5pm. Since I have allergies to Shellfish, Fish, and Histamines, the head of the dining room looked after me and he was very patient and attentive. He made a copy of my allergy list from my doctor. We did have to wait for him to come when we ordered each course, as he was very busy. So is the life of a person who could die from shellfish. Better safe than dead. We ordered prime rib and it was terrible. A very bad and thick cut of meat with fat and hard gristle. Baked potato was very plain. Veggies were tasty. Buns were tasty. My husband loved his chocolate dessert but thought the coffee was the worst he had ever tasted. I ordered the banana creme brûlée and it was curdled with the crust overdone. We decided that the dining room food was not worth 3 hours of our time each day, including getting ready for dining and changing afterwords. We heard from many, many other guests who also disliked the dining room food. We also heard that the waiters were slow and frazzled. My husband and I didn't have that experience with our waiters or with the head of the dining room. We had tea later in the Windjammer and I was delighted to see that they had Twinings 100% English Breakfast BlackTea. They only had it the first day though, much to my disappointment. They made excuses why they didn't have it anymore, but they were excuses. Now to the Windjammer staff! They were amazing. The friendliest helpful staff we have ever had the pleasure to experience. Truly! The very tall thin young man with dark hair who was always at the grill cooking stir fry to filet mignon was exceptional. I wish I could remember his name. He is also very classy, cheerful, helpful, and should be promoted. He was very thoughtful when it came to my allergies. The food at the Windjammer was every bit as good as the dining room food but we wondered just how many ways they could dress up the mousse desserts. They did have the odd different desserts like the berry tart and key lime or apple pie. The big cake was also very good. The grill food was really good as was the omelette station in the morning. Bread selection great! Salad selection lacking. The world theme foods were interesting. Juices were watery. We found the pools were too small but the hot tubs were clean and hot! We found the ship was very clean and the staff were always cleaning and repairing each day, every day. We, at first were not happy that the Windjammer closed at 8:30pm as the Princess Line buffet was always open until 11:30 pm. But then we discovered the other spots to go to find drinks and snacks. I was very impressed with the Breakfast in the Solarium when I was up early for the sunrises. Great strawberry parfait. Coffee was still the worst I have ever had but the other foods were good. The ship Theatre singers were very good. The comedian and the Hypnotist were so bad that guests were leaving in droves. I felt sorry for them, in a way. We had a message on our phone that the excursion we booked for my favourite island, Dominica, was changed. We were not asked what we wanted to do we were just given the Hibiscus Falls instead of the Emerald Pool. We went down to the excursion desk and the rude woman ( a chunky girl with dark hair. Her name started with a J ), said snootily that she thought the Hibiscus Falls was a better choice. She then called her boss who told us Royal Caribbean had known about this for six weeks. We had booked all six excursions before Christmas as a present to each other and we could have made different arrangements if we had known. We then cancelled the Dominica excursion and after talking we then cancelled the others ( we had gone to the Tortola one already) because she was so rude and had a very bad attitude. She should not be in a position of customer relations. Unlike Princess Line, Royal Caribbean charges your Visa for the excursions when you book them. Princess charges you after you actually go on them. The staff on the customer relations main desk were great also. We didn't have an alcohol drink at all as they were $10 U.S. Plus 18% tax/gratuity. We brought empty Pepsi bottles and filled them with water from our room for our island walking and also brought our Tim Hortons Mugs so we could bring tea to our room. They did have takeout cups and lids. Our favourite spot was the back of the Windjammer which was open with a canvas top. I had to call the Royal Caribbean today as our $264 from the excursions we cancelled is not returned to our Visa yet. The nice young man said we were charged $12.39 for two bottles of water missing from the mini fridge in our room. I told him we didn't drink anything from the fridge, in fact didn't have a drink period on our cruise. He said he would reimburse the money to us. I asked who thought we drank the ships water and he said the staff who refills the fridges. I guess mistakes will be made with the rush to get ready for the next ship full of guests. The movies under the stars is a favourite thing for us. If only the staff cleaning the bar behind us could be a little quieter. Also the young staff men were standing around behind us chatting in there own language kind of loud. All in all we loved the fact that the ship was not over crowded and we could always find a quiet place to read and relax if we wanted to. We found that 95 % ,or more, of the staff were helpful and genuinely friendly. Hope this long review helps. Rose and Jim Read Less
Sail Date February 2017
We choose this cruise because of the length of the cruise that leaves on that specific date. We had one particular date and a specific amount of time to be gone. This ship is smaller than others that we have been on. It was filled with ... Read More
We choose this cruise because of the length of the cruise that leaves on that specific date. We had one particular date and a specific amount of time to be gone. This ship is smaller than others that we have been on. It was filled with retired people escaping the cold winter. However, that did not affect the activities. Serenade had something going all the time. Good entertainment that we really did not want to miss. But the point of our trip was to slow down and recover from a hectic life. And we were able to do that. We ordered room service, sat on our balcony and read. We did participate in the shows, some games and some restaurants.Everything we participated in was high quality. The nightly entertainment in the theater was amazing. The food served in all of the restaurants was exceptional. The staff was outstanding. It was a memorable cruise!!! Best we've had. One thing we did different this cruise was participate in the Murder Mystery Dinner. That was so much fun. The actors did a great job in making us believe we had witnessed a murder. We had to solve the murder. Royal Carribean has always done their best to see that we are pampered. Read Less
Sail Date January 2017
We drove down from South Carolina the day prior to the cruise and stayed at the hampton Inn Fort Lauderdale Airport / Cruise port. They have a deal were parking in included in the room price for seven nights. The extra 3 nights cost ... Read More
We drove down from South Carolina the day prior to the cruise and stayed at the hampton Inn Fort Lauderdale Airport / Cruise port. They have a deal were parking in included in the room price for seven nights. The extra 3 nights cost $10.00 per night. It also included 2- shuttle tickets to the port. We needed 4 and the extra passes were $10.00 per ticket. We've decided that our next cruise we'll take a taxi as upon return the taxi to the hotel cost less than $25 for four of us included the $5.00 tip. The Hampton Inn was nice with a small pool, but nothing to brag about. We would stay here again. We always like to arrive at the port early so we can be on board early and get some pool time. We arrived at 10;45 and were onboard by 11:15 sitting by the pool. Included in our group we myself, wife and 2 - 13 year olds. Since we were early embarkation was a breeze. We stayed on deck 3 which was very nice. We have a great room stewart as always. The cabin seemed to be slightly larger than other rooms we've stayed in. The main dining room was good, but not great. Service seemed a little slow at times, but nothing to too awful. We ate here about half the nights. We ate 2 nights at Izumi and it was wonderful. If you enjoy Asian food, I highly recommend Izumi. We also ate at Giovanni's and it was wonderful as well. We ate most of our lunch meals and one night at Windjammer. It's all good buffet style food. The dinner night the food seemed to be especially good, so might give it a try at night. A few miscellaneous things: My 2-13 years had a blast. As always they made friends and had a great time. Service for the most part was fantastic. The Christmas and New Years Eve activities were very fun. Based on conversations with bar staff, they did raise prices at the bars particually on sparkling wines and champaine. I thought overall the ship was in good repair, but does need a little TLC. My wife and I both purchased the drink package and found it worth the money and it makes the transaction of buying a drink easier as there is no check to sign.. average drink prices are: beer: $6-7 fruity drinks $8-12, with most being $12 liquer pours $8-10 I had a bloody mary in the morning, a couple drinks during the day, a glass of wine or two with supper and a drink or two during a show. Overall I enjoyed my experience and would return again. Read Less
Sail Date December 2016
Greeting Folks,, I am sharing my thoughts on our recent first ever cruise. We chose Royal Caribbean’s Serenade of The Seas because of it’s size (not a mega sized ship) and from reports from users who have sailed with this specific ... Read More
Greeting Folks,, I am sharing my thoughts on our recent first ever cruise. We chose Royal Caribbean’s Serenade of The Seas because of it’s size (not a mega sized ship) and from reports from users who have sailed with this specific ship. The focus of the trip was to celebrate our 27th Wedding Anniversary and to escape from Canada’s prolific Winter Wonderland for a couple of weeks. I will provide an overview of our experience in a somewhat narrative style. At the end I will provide a link to a small viideo/photo montage of our trip. Please note all excursions were booked through Royal Caribbean prior to departing Canada. Day 1. We departed from Ottawa Canada, via Montreal, on Air Canada en-route to the ship’s port city of Fort Lauderdale. It was recommended that due to the potential uncertainty of winter travelling (especially from certain parts of Canada), it would be prudent to give ourselves sufficient time in case of weather related flight delays. This allowed us to relax for a day before boarding the ship on day 2. We stayed at the Rodeway Inn for the one night. Our impressions of Rodeway Inn. The facility is clean and I would rate it as a 3 star establishment. We were picked up at KFLL with their airport shuttle service. When we arrived, it took some time for check in as service seemed rather slow. Once we received our room key, we went to our designated room to drop off our luggage. We decided to go for lunch and immediately discovered upon leaving our room, that the door would not lock. After confirming this a couple of times, we let the front desk know and they sent someone over who then proceeded to reinforce the door hinges with an electric drill. I was somewhat sceptical as to the effectiveness of the procedure, but it seemed to do the trick. The only eating establishment within walking distance was the Marina 84 Bar & Grill. While it looked to be a part of the Rodeway building, I found out it was not owned by the hotel. Food was pretty decent; some alcoholic drink prices seemed somewhat high, but that may have more to do with the fact that there were no other competitive establishments close by. Day 2 / 3 / 4 Pre-Boarding Rodeway again provided shuttle service to the ship terminal. This shuttle was not free however. I believe it was $2 US/ per person. We chose to get to the terminal early (again through advice given to us) in order to see if we could beat the crowds. As it turned out we did end up close to the front of the line, but the terminal doors did not open for almost an our after we arrived. Checkin was fairly straightforward; basically like at the airport. We had all of our documents printed (baggage tags / sea pass docs etc) so we went through very quickly. We were assigned to a specific seating area in groups, as they were boarding the ship in sections. Once our turn for boarding came up we were photographed (I guess to match the sea pass) and allowed to board the ship. On Board We tried not to look too much like cruise newbies, but failed miserably. We did not care :) It was a great first time experience. The basic things that we initially saw are captured in the video montage. Given that we had over two days of sailing prior to reach our first port of call, we made good use of the time getting to know the ship and her crew. Everyone was genuinely helpful and very pleasant. The ship was clean and easy to get around. I have read other reviews that say the ship seemed worn and is overdue for refurbishment, but maybe it was because this was my first cruise and I have no prior frame of reference; but It looked great to me. Our ocean view balcony stateroom seemed (surprisingly) larger than I expected it to be. I really could not tell from the pictures that I pored over while planning for the trip, but the room was very comfortable. More than enough closet and drawer space for two people. We were very happy with the room. Food The stories we had heard leading up to our first cruise made us think you would be wading in food! :). Food was in abundance, but we learned through others we met on board that the amount (and to some extent, quality) has somewhat diminished. The main food area is the Windjammer Cafe and for me, the quality varied from day to day. Sometimes the lunch menu was better than the dinner menu, and vice versa. We did book one night (our anniversary) in the Chops Specialty restaurant and that was exquisite. We really enjoyed that. We ate two or three times in the Reflections dining room for dinner and one time for breakfast. Two of the three dinners were average, with one being good. The one breakfast did not fare so well, but your mileage may vary. It took me 4 days to discover that you could order seconds when eating in Reflections and it took 5 days for me to find out that the desserts in Cafe Latitudes was free. :) The Park cafe had good salad selections and was my favourite spots for getting toasted bagels with cream cheese and salmon. Entertainment We attended Shows in the Tropical theatre that included Stand-Up Comics, Musicals etc. For the most part, were pretty good, but with varying quality. To be fair, it would depend on your own tastes and preferences. We tried to see a movie one afternoon in the ships cinema, but it was full. We discovered that whatever was showing in the cinema, was also available on your stateroom TV. Other Activities You will never be able (nor would you want) to do every scheduled activity onboard. We took part in a couple trivia games; watched a World Sexiest Man contest by the main pool (I cannot honestly say what possessed me to do so), as well as a Belly Flop Competition. We did discover our favourite spot on the ship - The Safari Lounge. especially sitting right by the floor to ceiling windows at the stern of the ship. A nice place to chill out with a book. Meeting Others We had missed a first time cruisers meeting on the 1st or 2nd day at sea, but invariably met people while dining. After two dinner bookings by ourselves in Reflections, we wanted to just join in at a group table to get to know others. Ports of Call We had selected the 10-Day Southern Caribbean itinerary that included the following Islands: Day 4 - Tortola BVI No planned excursions. We just walked around town. We did not really get to see any location highlights. Day 5 - St. Kitts - Plantation and Beach Excursion The only real hiccup in an otherwise fantastic cruise. The excursion itself was very good, but there was a fair bit of initial miscommunication pertaining to where and what time to meet for a planned day excursion. We were told to wait in a specific section on the pier after disembarking. We sat under a tent for about 35 minutes. I got up to look at the signs other excursion reps were holding up, but did not see ours. Went to the washroom nearby and when I exited I just happened to be passing by someone with a sign with really small print, and discovered it was our excursion. I confirmed that with them and they said they had been waiting for almost 20 minutes for the “final two” passengers. I was somewhat put out as we were told twice too just wait by the tent. No one called out that the excursion was boarding and we were not told how to find our excursion rep. I took it up with Guest Services after we got back on board later and they apologized. I did recommend that things should be more organized. Day 6 - Dominica - Rain Forest Excursion Our excursion on this island was to the Rain Forest. We had an excellent tour guide and thoroughly enjoyed this small island and its people. Day 7 - Antigua No planned excursion as we just walked around the capital city of St Johns. Again, not really much to see given that we were limited to just a small radius around the ship Day 8 - St. Maarten - Our Anniversary - Island Tour Excursion of The French & Dutch Sides Our most disappointing excursion, as our expectations were not met. The tour guide diligently pointed out things such as car dealerships, supermarkets, high schools and a few statues located in roundabouts. I guess I was looking for more on the history of the island, landmarks such as a fort up on a hill were only given a passing mention. We were brought to what I can only describe as “tourist traps”. Stalls selling locally crafted clothing and trinkets. We would have been better served if we took ourselves to a beach for the day. Please do not get me wrong. I do not begrudge anyone trying to make a living in these islands. For the most part that is their only source of livelihood, but if you have to navigate the same scene at every port of call and while on an excursion, it can become a bit tedious. Lessons learned I suppose. Given that this was our first cruise, we opted to “play it safe” as far as excursions went. Now with one cruise under our belt, we are already defining what we will do differently next time. Arriving Back In Florida Our flight back to Canada was scheduled to leave at 1:50pm, but we left the ship early due to the fact the ship had set a later than expected disembarkation time. We had previously booked a shuttle from the terminal to the airport for 9am, so we had to push our off ship time earlier to make the shuttle. Getting back to Canada was disruptive due to flights being affected by east coast winter weather…and yes our luggage made it home one day after we did. Better then, than on the cruise, so we are not complaining. Summary and Conclusion This was one of the best vacations I can ever recall taking. It has adjusted my viewpoint on all-inclusive resorts. I guess I have gotten the bug because I definitely will be planning to do this again in different geographic locations. Hopefully I have been able to give a sense of what a first cruise feels like, but it goes without saying it will be a different experience for everyone. One thing I know, there is a lot more to cruising that I am yet to learn. Video Montage (approx 16min) - https://www.youtube.com/watch?v=rTx62TEu3x8 Read Less
Sail Date December 2016
The dates and ports worked for us. The weather was great, the ship, not so good. This was my 7th cruise and the amenities were the worst. To give you an idea of how they think about food.....they listed the main dining room as ... Read More
The dates and ports worked for us. The weather was great, the ship, not so good. This was my 7th cruise and the amenities were the worst. To give you an idea of how they think about food.....they listed the main dining room as complimentary dining. The entertainment was woeful with the exception of the comedian. Zumba was great. Finding food after being in port was nearly impossible....only two stations open with three people serving. It's not the employees fault, definitely the corporation. The size of the ship made it manageable but there are too many negatives. Guest services and security during disembarkation at ports were nonexistent. I tried to get a wheelchair for my husband just to get him to the end of the port...you would have thought I was asking for the moon. Security said go to guest services and vice versa. Unfortunately, not all of the ports have private transport for the docks. It would be helpful if the cruise line could accommodate this. Read Less
Sail Date November 2016
Well...we have only started cruising for years ago. During that time we stayed loyal to Royal but I must say that the quality of the Serenade of the Seas was a bit...disappointing. It's an older ship and in need of renovation on a lot ... Read More
Well...we have only started cruising for years ago. During that time we stayed loyal to Royal but I must say that the quality of the Serenade of the Seas was a bit...disappointing. It's an older ship and in need of renovation on a lot of things: The food in the Windjammer and the main dining room needs more variation! For the Windjammer, after 5 days of broccoli (which I like as a vegetable) you might want to change this and serve something else. Also the main dining room menu needs an update. We've had the same menu choice over and over again. Don't get me wrong, the food is good but get some variation in it! The entertainment was...kinda OK...although some variation is also needed: I mean, how many comedians, jugglers and wannabe singers can you take on an evening. There are so many good singers and performers in the world...why they always take the old and forgotten, I do not understand. On a previous cruise we once had a singer who took part in X-factor UK, he was awesome! Please, book more of those acts for your shows! They also had a group called the Music Makers who performed mostly in the Centrum...OMG, this is so NOT the quality we are used to! The older guy was mostly out of tune and he sounded like a cat meowing nervously. Up to now I did not know anyone who could kill an Abba-song...well, now I do. Staff was, as always, SUPERBE! Main dining room, room attendant and all other staff are ever so friendly and reliable. Itinerary was also awesome. We loved all the ports of call, St-Lucia, Aruba and Bonaire really impressed us in a good way. Read Less
Sail Date November 2016
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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