3 Helpful Votes
Sail Date: September 2018
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the ... Read More
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the reservation. I didn’t think we would need one 3 mo prior to the trip. I was spoken to TERRiBLE by the security personal. After we boarded the ship an after a 2 hour wait to get in our room I was told it was mandatory we attend the safety drill procedure. I could not take my elderly mom there with walking disability down the stairs so I had her stay in the room while I attended.. My mother there has Dementia also. When I returned to the room my mother was not there. I went to the hallway an ask the cabin Stew Ricardo if he had seen my mother.? Ricardo stated he went into the room (I assume to clean as it was not very clean when we arrived) an he saw he sitting on the bed with a blanket. Ricardo then said she said she was hungry then she left the room. I told him I needed to find her she has dementia. I looked through halls of our floor an I found her safe an sound. I was then paged by the security personal. I went to guest services an was invited to an office of the security personal. The female security officer and the male officer spoke to me HORRIBLE!!!!!! The female officer stated the cabin stew stated he found my mother in the room wrapped in a blanket laying under the bed. Complete total LIE. First of all my mother would not b able to get on the floor much less under the bed. Second, ileven if that were true...why would he leave her there?.,I told them that was impossible!!! They then told me the cruise line was never t responsible for my mother and I was not to leave her alone. I told them I would not have left her alone had it not been for their safety procedure an the caregiver who was suppose to be on the trip with us had cancelled the day before., I was shocked humiliated over they way I was treated. Also I ask guest services if I could rent a wheelchair was declined from for the ship and also declined for shore excursions an just walking in the towns when we docked so our entire trip was spent on the ship except for one day we left the ship for Halifax an I thought maybe I could rent a cab. My mother had a very difficult time even walking down the ramp to the port. A very nice man who works for Hop on Hop off ask if we needed anything I explained I wanted my mother to tour the city was unless we hired a cab it wasn’t going to work out. He said if we wanted to take the Hop on Hop off they would help me get her on an off. We did do that an we just stayed on the bus but at least she was able to see the city. This was the only time during this vacation someone treated my mother with kindness and respect. I feel my mother was discriminated against several times by the Cruise Line an will never take another Royal Caribbean Cruise again. Your cruise line should be ashamed. Read Less
3 Helpful Votes
Sail Date: March 2018
We have been cruising with Royal Caribbean for 10 years. This was the worst ship for families we have ever experienced. First, no babysitting service. Every cruise we have gone on has had babysitting service. This did not and they are not ... Read More
We have been cruising with Royal Caribbean for 10 years. This was the worst ship for families we have ever experienced. First, no babysitting service. Every cruise we have gone on has had babysitting service. This did not and they are not able to accommodate. We prepaid to eat in the specialty restaurants every night thinking that we'd have sitter service. The kids rooms were old and out-dated. The chef at the Italian Restaurant has some kind of fetish with mushrooms, so if you don't like mushrooms your menu selection is very limited. There is no section for suite quests at the pool. The suite chairs are far removed from the pool and you can't use them if you want to watch your kids. That said, they don't police the chairs that well. People come down and reserve their chairs at 7 even though there is a 30 minute period where if you don't show up you lose your chair. The entertainment they have playing on the movie screen above the pool is completely inappropriate for children. Instead of playing something nice, like a movie or something, they re-played x-treme sports videos, in some cases, showing people being carted off a mountain with injuries (really nice for a 4 and 9 year old to see). While their were families on this cruise, most were older, so they didn't have much patience for children. Read Less
6 Helpful Votes
Sail Date: June 2017
Rude staff, poor service, very unresponsive to needs. Food quality was very bad. Breakfast: Orders that had any variation from the menu, for example no cheese on my egg, were often wrong because the staff did not understand english ... Read More
Rude staff, poor service, very unresponsive to needs. Food quality was very bad. Breakfast: Orders that had any variation from the menu, for example no cheese on my egg, were often wrong because the staff did not understand english well. It took may attempts to fix wrong orders. It took 25 minutes to get a cup of coffee in the dinning room. Orders were missing toasts. The list goes on. Bars: Rude staff. Even the main bars were missing drinks from the menu. Bar tenders were not willing to fetch the drinks from another bar or order the bottles for their bar. They made us go around fetching drinks form bars across the ship. Customer Service: Very poor grasp of english language. Based on their responses, it was evident they did not understand the question. Internet: Very bad quality. Signal dropped every five minutes. I took my device to the help desk. The tech representative tried to connect to the wifi, saw the errors message pop up, then asked me what is the problem. When I asked him to look at the error message, he looked confused and said would you like a refund. A friend on the ship told me to turn of the wifi and then turn it back on, problem solved but with no help from the staff. Read Less
5 Helpful Votes
Sail Date: December 2016
we chose this particular cruise for the destinations as we already been to most of the regular islands, this was our first and last cruise with royal Caribbean line. thee embarkation locale is dirty and guests are treated like cattle, we ... Read More
we chose this particular cruise for the destinations as we already been to most of the regular islands, this was our first and last cruise with royal Caribbean line. thee embarkation locale is dirty and guests are treated like cattle, we were booked in a superior balcony suite, it felt like a shipping container with a balcony, the bathroom is so small even the comedian joke about the only way to soap is first rub the soap on the walls of the shower and then roll. I can't even describe the bed because I was afraid to look underneath. they nickel and dime the passengers, no shampoo, or conditioner, our cabin person was non-existent we only saw him just a few times, the bedsheets were never changed, the room was dusty even after a request to vacuum, I made the mistake of opening the balcony door while the ship was moving, we paid dearly, the dust that came flying in from the curtains felt like we were next to a sand quarry so for the duration of the cruise we spent as little time as possible in the room. after the first day of visiting the windjammer cafeteria, we avoided it like the plague, the servers are the rudest peoples ever, but have to mention the staff in the reflection dining room ( Gerard and Heman) made up for the rudeness of the rest of the staff. The food were at best palatable( luckily we didn't get sick). the entertainment is ZZZ because I fell asleep almost every night, some of the cruise directors staff were terrible with the exception of one(Grant). the parties at night were ok and only because of the limitation of music selections. It is the first time I ever experience where staff members refers to guest as "hey Man" or "hey lady" when addressing guests. Be careful when returning from shore excursions because a few of the security guards are unprofessional and think that their are cops and treated the guest just like TSA agent do. Overall the excursions are decent. we met some nice and interesting folks both on and off the ship that made up for some short coming of management whose agents lies to get a sale, they make false promises i.e. onboard credits( when attempted to verify the guest is treated like a criminal by guest services,) or unrecorded diner vouchers sent to the homes that cannot be redeem. Oh I forgot to mentioned several ports the ship docked in freight terminal so in order to do anything in town one must take a shuttle. Overall we made the best of a bad experience, not coming back, we rather pay more on a higher quality line. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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