2 Helpful Votes
Sail Date: March 2018
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked ... Read More
To start with my wife and I are pretty easy to keep happy, yet they failed in every way possible. While we have enjoyed RC cruise lines in the past, this one was a FAIL in all aspects and not just by our opinion but also by MANY in asked for comments by others. The Ship was clean and on time getting to and leaving ports, and while a good thing, that should not be the best thing about the trip. Where to start on the list of problems is difficult but here's some of the highlights...our suite's mini fridge/bar was broken and actually making items HOT so they quickly removed it and replaced it 4 (FOUR) days later. Our at port activities booked through RC (one every port) with the exception of one were Late to start, early to return, poorly planned and over priced, here's an example...At the last port we booked a Jeep and Beach ADVENTURE about 4 1/2 hours, you drive your own (group's) 5 passenger NEW jeep, convoy style to historic and viewpoints, do some off roading on the dunes, and arrive at a beauty of a private beech where you'll have crystal clear waters swimming, beach loungers, umbrella, cocktails, and food. after a couple hours a bus will pick you up, make a stop for a little local shopping/refreshments, then return you to the ship...sounds Great right?...REALITY Late start, about 45 min waiting on the dock in the sun standing in a line, 10 minute march to a BUS depot where you board a SMALL and over PACKED bus...some sat/stood in the walk way. About 45 min later (with people packed in like sheep) we arrived at a parking lot with a view that was less than breath taking, people scrambled back to secure a seat and we went to the "other beach", where they had ran out of loungers, seats, umbrellas, But had LOT'S of rusty bottle tops and broken glass in the sand to keep u occupied as you BAKED in the sun and swam in thefairly murky water of the about 20 yards deed and 75 yards long beach (along with about 200 other people). I was offered a BROKEN chair (1) for our group of 3 for $15 dollars US, and you COULD NOT have beer or cocktails as our Jeeps (that we would be the drivers of) would be arriving...then the self drive home in convoy style, heavy traffic (literally their rush hour time) where we stopped 3 times for about 10 min to SMELL the stench of open sewage at areas wiped out by the hurricane. After a stressfull hour driving we stopped at a what was less that a flea market for 15 minutes then rushed back to the ship with 5 minutes to spare before scheduled departure......Here's the KICKER...MOST of us raised some hell at the excursion center on the boat...the next day we were told the best they could do was a 17.00 dollar US refund!!!!...and I don't even want to start with the quality of the "SHOWS" on the boat they tried but...hahaha not in a good way. That was our last day at port, and my last trip with them. Read Less
1 Helpful Vote
Sail Date: December 2017
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining ... Read More
I choose this cruise because it covered Christmas and New Years. The ship was very short staffed. The staff was friendly and tried to be helpful but way overworked. Could never get anyone's attention to get what we needed in dining room. Saw the waiter when they took your order and brought the food 30 minutes later but then never again not even to remove the dirty dishes so we stacked them on the next table. Tacky but didn't know what else to do. No waiters in sight around pool area. In general in every area of the ship it was understaffed and obvious. I guess that saves save money for RCL. Chop's at $200.00 was a terrible waste of money. Don't pay for drink card because no will waite on you. The fruits and vegetables were not fresh most of the time. Bed in room were like sleeping on sidewalk and no shampoo or conditioner in the room. All together a really disappointing cruise. Read Less
Sail Date: November 2017
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then ... Read More
Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then a short sail to Barbados. It was their Independence Day, everything was closed, we hired a taxi to a beach, could not get there, streets were closed for parade. You think they could have switched ports to not arrive on a holiday when they are so close? The entertainment was woefully lacking, very ameturish, and lack of variety. If you liked that specific genre, maybe you could endure, we tired and headed back to our balcony to enjoy the moonlight sea. The food was lacking, named to make you interested, however it was tasteless and small portions. The menu was the same each night, very few changes, and the first cruise I ever saw fried chicken on the menu. On the 8th evening the menu listed lobster tails, however the plate arrived with 1/2 of a tiny poorly prepared lobster. Upon asking what we were being served we were advised they ran low, so they divided the portions rather than substitute. The deck posted menu listed items, and then the table menu provided was different!!!! Purchased a beverage package, soda, and every fountain on board served flat beverages. Explored the ship to find a proper drink, not available, complained, told if the first night I complained they could have done something, ended up drinking ice water. Read Less
Sail Date: October 2017
I'm usually a fan of Royal Caribbean and have had two previous cruises with them that I would rate as excellent, but this one wasn't. My wife and I were celebrating our 20th anniversary and I had pre-booked an ultimate ... Read More
I'm usually a fan of Royal Caribbean and have had two previous cruises with them that I would rate as excellent, but this one wasn't. My wife and I were celebrating our 20th anniversary and I had pre-booked an ultimate anniversary package, only to find that after I got on the ship it had been cancelled by Royal Caribbean without any notice to me. Then when I tried to re-book it, I was told that they don't carry the items on the ship and therefore couldn't provide it. Instead they offered the minimal. Hugely disappointed. Activities on the ship - not varied enough and fairly standard. Talent on the ship - below even cruise performers. No-one was notable and none of the performances were very inspired. Ports of call - okay, but not much variety in the shore excursions between each of the ports. Got "excursioned out" because the lack of variety. And too cold to hit the pool on the days of sailing. Read Less
2 Helpful Votes
Sail Date: June 2017
I choose this cruise only because of it itinerary only. It is the only cruise line that offer 3 days in St Petersburg. Now that I have gone, I think 2 days will be enough which mean many other cruise lines to choose from. I have been ... Read More
I choose this cruise only because of it itinerary only. It is the only cruise line that offer 3 days in St Petersburg. Now that I have gone, I think 2 days will be enough which mean many other cruise lines to choose from. I have been with Princess cruises, Celebrity cruises and P&O. I have never experience a cruise which just want to push the customers to buy and buy. First, throughout the ship, there are booths setting up trying to sell customer drinks and to sell customers to take pictures. The very one thing that turns me off is that they even sell you to pay extra to go to other speciality restaurant right in front of the main dinning room and while you are already sitting at your dinning table inside the dinning room. Imagine the situation that we are walking into the main dinning room or when we are already sitting down at the dinner table, preparing ourselves for a fine, nice dinner and someone is telling you to spend some money in other better restaurant. What does this mea to men? Does it mean the restaurant that we are going to dine is not a good one? I honestly don't think this is a good idea to try to get income this way. Also, they are selling Sushi inside the dinning room while we are having our meal. Both Princess and Celebrity offer customers the opportunity to go inside the kitchen to have a look of how's the catering job done. For Royal caribbean, it request us to pay for a look. Well, speechless. Overall, food is very average. In the main dinning room, the food is serve cold even it is suppose to be hot dish. The presentation of soup is so awful as you can clearly see the soup spill around the bowl. I have never seen this kind of food presentation in other cruise line. If they make an extra effort to wipe the bowl slightly, we would not notice about it. Royal Caribbean close its buffet restaurant between lunch, and snack and dinner. Princess and Celebrity never close it even though they are changing their food as per different section time. Service desk staff - unbelievable rude. First, they don't carry smile. Even when I settle my payment, they don't even say thank you. I was in a group of 13 and we were allocated in 2 different disembarkation time. I asked for some luggage tags which matched the other group. I was given that at the first time with no problem. Then after 20 minutes, I get back to the same staff and get 2 extra tags. He look at me and said "you have taken too many tags". I told him I have got 13 people and each of us have 2 or some of us have more luggage. I am not asking to waste it". After he heard of this, he turn his back to me going to get the tags for me but without saying a word. As a customer, I feel very bad being treat like this. I just not feeling comfortable. For entertainment, their show is okay despite some are really boring. People have to leave just after the show start. There are several nights that they only have 1 show for the whole night. That's just mean some of the customers are going to miss out. I am very sure that I will not get on Royal Caribbean anymore. Read Less
3 Helpful Votes
Sail Date: March 2017
Ship is very worn. Lot's of rust. Raw sewage smell in the cabin twice during the cruise. Same smell in other areas of the ship. Maintenance was quick to respond each time. Ship is too crowded and loud. Too many smoking areas, ... Read More
Ship is very worn. Lot's of rust. Raw sewage smell in the cabin twice during the cruise. Same smell in other areas of the ship. Maintenance was quick to respond each time. Ship is too crowded and loud. Too many smoking areas, cigarette smell in too many areas. Loud music from the pub below kept us awake until the early areas of the morning. Rude and unhelpful crew and customer service. Main and assistant waiter were great! Food was great. Room service selection is poor. On our first day there was a pair of underwear, a dental flosser and a bobby pin on the floor from the previous occupant. Groups on scavenger hunt kept disturbing us to take their picture. Deck 7 has a partially obstructed view due to the roof over the life boats even though their company policy says it is not obstructed. Crew/staff seem listless overall and some were rude. They are trained in multiple ways to say "No" and not take care of problems. This is my 5th cruise and the 3rd on Royal Caribbean. In the future I will spend more money and cruise on more exclusive cruise lines. We jokingly referred to Serenade of the Seas as the "Ghetto Ship". Headliners were good for the most part. Ship's dancers/entertainers/shows were poor. If you walk off the ship at some ports of call you are mobbed by tour operators/taxi drivers/locals selling tours. Most are not very friendly. Roseau, Dominica has open sewers with raw sewage flowing down the street. Read Less
10 Helpful Votes
Sail Date: February 2017
travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's ... Read More
travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's instructions, completed the relevant forms and e mailed the request for a cabin close to restaurants/elevator my request was totally ignored. we were allocated a tiny interior 'stateroom' (more like a prison cell) a long walk to elevators, at the opposite end of the ship to restaurants etc. and to top it all off the linen station was parked right outside our cabin every day making it impossible to get the wheelchair in or out of the cabin. The request to change cabins was met with a NO! Would not recommend interior cabins.we developed really bad chest infections and coughs caused we think by the air con which you have to have on constantly as it is so hot and you cant turn it off. Windjammer food was at most what we would expect of a typical 3 star all inclusive hotel. Basic and bland. don't expect to get a glass of wine with your meal here as the self serve bar didnt serve alchohol and we found it almost impossible to find a waiter to serve us. Restaurant food was better, but why do RC have a dress code for the restaurants if they dont adhere to it. we noticed people going into the restaurants in shorts t shirts for dinner. not appropriate dress. Beware of the travel agents (thomas cook in particular) telling you this is an all inclusive cruise. we tried to order drinks at the bar only to be told we only had a soda package which consisted of Coca Cola and soft drinks. Cocktails and spirits are not included and nor is bottled water at the bars. they finally relented and allowed us house wine and beer but only after i made a phone call to the U.K. to complain to thomas cook who informed us we had the whole drinks package. We went on a couple of excursions- enjoyed them especially the beach extravaganza in antigua. Embarkation and disembarkation was a bit if farce - organised chaos with some of the staff not sure what they were doing. took us about 3 hours get off the ship and through security. we have been on 4 cruises in the past but Royal Carribean is by far the worst. Although the staff were very friendly and hard working the customer service needs to be reviewed. very disappointing holiday! Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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