I never thought I would be disappointed on a cruise BUT our cruise on Serenade of the Seas earned that title. The ship needs an update and in an overhaul approach. We booked an interior stateroom on the 7th floor and decided to bid on an upgraded room. For 380 dollars we were “upgraded” to the 2nd floor (the bottom of the ship”) with a porthole the size of a pie. We could only access our floor ...
We have been on 23 cruises, most with Royal Caribbean. This ship was not clean, food was terrible, up charge for lobster and filet mignon in the main dining room is ridiculous, nobody was at pasta station to serve in Windjammer, muster crew unaware how to direct passengers to proper location, price of drinks being $14 is too high, casino had mostly all progressive slots, bite size desserts are ...
I’ve been on 9 cruises and this was by FAR, and I mean by far the worst. I don’t even know where to begin. The ship is extremely out dated and small. Crowds everywhere since there was nothing to do. The itinerary and daily schedule was literally all fluff. Nothing standing out, no real shows, no comedy’s, no adult activities. Casino was half broken and so small you couldn’t walk around. Just ...
I am very very disappointed with the cruise to glacier Alaska , I only bought this cruise to see the glacier and we could not see ANYTHING.. All that I see was beautiful mountains that I see constantly because I live in Canada and we are surrounded by it , I was very excited for this cruise only to see the glacier that the pictures when we go to the royal Caribbean’s page to buy it shows .. the ...
Food Windjammer buffet food inedible. All meat dishes w/ the exception of the roast were TOO SALTY. Buffet drove me to become a vegetarian. East Indian food is a favorite of my daughter. She left it on her plate. inedible. Pizza dry and had few toppings.
The moment the MDR opened for breakfast and lunch we ate there. Still disappointed. Eggs Benidict fine, but cook not flexible. I ...
This was the WORST vacation experience of my life, by far. Let me preface that all the service providers on the ship were exemplary but honestly had their hands tied by the lack of management support. Any negative statement presented here is not aimed at the service staff.
To set the stage. This was a bucket list trip for my father, turning 82 on the ship. MONTHS of planning went into this with ...
I have sailed many times with Royal Caribbean and a few others and I’ve always told others and only stuck with Royal Caribbean because of how nice everything is. This time was a nightmare. This was the first time my partner ever took a cruise and it was for her 30th birthday. She isn’t even exited about doing another. The staff at the main bar we’re above and beyond rude, half the items shown ...
Royal Caribbean changed our destination from Cozumel to Coco Cay without any notification one month before embarkation. Not only that but I bought an excursion for Cozumel and they didn’t refund my money. This was our first and last cruise on Royal Caribbean. We were so mad and didn’t find out we were not going to Cozumel until after the ship left port. There was nothing but one show per day in ...
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any clean tables to eat at, we had to clean our own or sit outside in 45 degree weather. All of the tables and bar surfaces were dirty with rings from glass and plate ...
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and ...