12 Royal Caribbean Serenade of the Seas Bermuda Cruise Reviews

Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was ... Read More
Sailing to Bermuda for our 40th wedding anniversary. We were unexpectedly treated to a special cake at the Chef's Table dinner one night. Meals were very good, and the specialty restaurants were fantastic! The main dining room was good, with a buffet offered at breakfast, as well as the order off the menu. The main buffet offered a wide variety, from salad to pizza to Indian and Chinese food. There were always a lot of entertainment going on. Music in the Centrum, which could be heard up several levels varied from Regae to accoustic guitar. There is a piano in one of the lounges, and that was good too. The movie selection was bad, mostly old movies, and the one that was new was only shown once, and conflicted with something else we had scheduled. If you're into wine tasting, there were several opportunities. I wish the lounges and pub would serve finger food so we had something to eat while having drinks. We loved the ship, and would definitely sail again. Read Less
Sail Date October 2019
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the ... Read More
BACKGROUND- We are Crown&Anchor Emerald. We have sailed on a variety of RCCL ships...big, small and in between. THE KEY— Excellent! Embarkation was so easy; lunch in the MDR was delicious; our carryon bags were placed in the closet while we were at lunch; expedited debark upon arrival in Bermuda; internet was slow but a nice-to-have benefit; reserved seats in Theater a definite plus; debarkation was a serious breeze. DINING ROOM SERVICE — Excellent service was provided by Jonathan and Octa at table #256, My Time Dining. DINING ROOM FOOD —Breakfast/ gave up eating there. Nothing was hot. Dinner/ Prime Rib, Steak, Chicken Breast, Lobster Tails all delicious. Other entrees mediocre. Everything seemed to be tepid, not hot. Last few nights, the Caesar salad dressing was like nothing I have ever tasted before, and not in a good way. WINDJAMMER SERVICE — Breakfast service was better than any other meal. But that being said, we spent time cleaning off our own tables most of the time. WINDJAMMER FOOD — Breakfast/ good to very good. Lunch/ good to very good. Dinner/ We ate one dinner in the Windjammer. It was Italian Night. Does anyone in that kitchen taste anything before it is served??? I mean this seriously...I could not cut the meatballs. No one in our party of four could. Left the lasagna after two bites. The bolognese sauce was not the traditional recipe, but it was ok. Aside from the ok sauce, we hardly ate anything but salad. BAR SERVICE — Again, we ended up cleaning off our tables before we could sit down. On one occasion, I gathered up 8 champagne glasses off a table and brought them to the bar. Only one waiter in the Rbar before dinner. Service was better in the Schooner Bar, but again only one waiter. ENTERTAINMENT — The Three Las Vegas Tenors were fantastic! Excellent show. The Music VS Magic show was an embarrassment as far as the magic was concerned. The concert pianist was wonderful. He should have been a solo act. The musical productions were a mixed bag. The four singers were very good; dancers and choreography were lacking. Music in the lounges was very good. CABIN ATTENDANT — Edwin was excellent!! SHIP’S TOP TIER EVENT — Who thought it was a great idea to schedule this event for 7:30 pm, when the premier Three Tenors show was scheduled for 8pm? Was this a way to cut down on the number of attendees? MAJOR PROBLEM — This ship is understaffed. There are not enough crew members in key areas to get the job done. I have never had to clean off tables and wipe them off before sitting down as much as on this sailing. I have seen this mentioned on previous reviews. It is absolutely true. CONCLUSION — Sadly, we have sailed our last Royal Caribbean cruise. Read Less
Sail Date October 2019
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. ... Read More
1. Very speedy embarkation process in Boston. We arrived at about 1:15 pm and curbside to cabin was less than 15 minutes. 2. Cabin was ready and clean but looked "worn/used". Cabin steward Jacob was wonderful. 3. Itinerary was changed due to hurricane/tropical storm Jerry. While we appreciate RCI adding a day in Portland and shortening our stay in Bermuda to keep everyone safe and comfortable, we were very disappointed. 4. Many parts of the ship were in need of repair: outdoor movie screen did not work, near Schooner bar a lingering "burnt wood" smell, cigarette smoke smell in may public non-smoking areas, one day our cabin door would not lock, a few days later maintenance was in our room for over 3 hours to fix a leak. 5. The two outdoor hot tubs closed by 7:30pm every evening. Therefore the only other hot tub in the Solarium was always crowded. This created some hostility among the passengers in the hot tub and those waiting to use it. Also, the staff allowed children into the Solarium in the evening to use the pool, since "the outdoor pool was too cold and the hot tubs were closed". 6. The cruise director staff was suspiciously absent and the activities offered on this cruise were few and far between. The destination speaker was not a good speaker, the evening entertainment was just okay, and the musicians were mediocre at best. We did not notice any live music by the pool. 7. The food was better than expected in Windjammers and Giovanni, and as expected in the dining room and at Chops. This was our 14th cruise overall, and our third and last cruise with RCI. Read Less
Sail Date September 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up ... Read More
We have done many cruises in and out of Boston. We have taken the Maine/Canada cruise on the Serenade three times, we enjoy the ship and decided to try Bermuda this year. Since it is hurricane season we took a chance that we would end up in Canada again. It was touch and go for about a week, and we did head to Portland Maine for a day, and lost one day in Bermuda. We still throughly enjoyed the cruise and found it very relaxing as usual. The captain was Stig Nilsen, we have sailed with him a few times on different Radiance class ships. Carly Boileau was the cruise director, she creates a great atmosphere around the ship along with Nick her Activities Director. Nibu Sayed was the Hotel Director there was incredible Indian food in the Windjammer. Denis Loncarica was the Chief Engineer. There was no Captains Corner this time which we usually enjoy, seeing the film about the behind the scene’s working of the ship, and having the officers speak and answer questions. We decided to try the three day specialty restaurant package when it went on sale we bought it before we sailed, it was a good value. We were not disappointed, and enjoy dinner in Chops, Giovanni’s, and Izumi. The food was great, and wonderful service as usual. We each tried to hot rocks dinner in Izumi, it was OK, I am not sure what all the rave reviews are about. They have moved the tables in Chops so they are not so close together and the atmosphere is calm and relaxing. We ate in the MDR only once on formal night. It was crowded, and too much rushing about by the staff as they try to serve everyone. I did notice that people in the area we sat were dressed up, suits and a few tuxes on the men, and lots of evening gowns and cocktail dresses and fancy tops on the women. Once we left the dining room it was very mixed and we saw lots of shorts and t-shirts. We ate in the Windjammer several nights, it is much quieter than the dining room, and lots of great choices for food and fantastic deserts. The staff was welcoming, helpful and always smiling. Rocky our room steward was outstanding, kept the cabin spotless and was an expert at towel animals. The ship is in great condition, but I can’t help not liking the changes. I miss the library, though I found a good book to read in the bookshelves by the pool tables, I used to enjoy sitting there reading and listening to the music in the Centrum. The area above the Centrum that used to be the Loyaly area is still closed even though the aerial show is long gone where they stored the equipment. It is wasted space now. I used to like the glass area in the floor where you could look down into the Centrum, I understand it is still there on the Jewel and Radiance of the Seas. Speaking of the Centrum they are still doing all the activities that used to be held in the Safari Club there. The Captains reception seems like an after thought in the Centrum so we just kept walking. It used to be a very special event. The International Parade of Nations is impossible to enjoy in the Centrum. They have had complaints about noise in the cabins near the Centrum, even with the closed doors, but they just keep doing it. It makes no sense. The production shows were very good as always, Stage to Screen was outstanding. We did not see Vibology this time. The commedian was not our favorite, but the commedian juggler was very funny. We used the gym, lots of people did still it was not crowded. We spent no time at the pool but anytime I walked by, there were plenty of chairs. There were few children on this cruise. It was very calm, no crowds, no problem getting restaruant reservations once on board. We had a small Meet and Mingle, wished more had attended. Boarding in Boston was different this time. We were met by a worker with a tablet who checked us in, and took our picture with it. When we arrived their were no lines at all. We usually arrive around 1pm and find few people but this time we just went through security and checking with no waiting. I guess the new method works well. Next year the Brilliance will be sailing out of Boston, we are booked for the 10 day cruise to Canada next fall. Read Less
Sail Date September 2019
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. ... Read More
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less
Sail Date September 2019
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The ... Read More
Embarking Boarding was smooth, efficient and pleasant experience. I boarded at noon and was sent with my carry on luggage to the Windjammer for lunch. At one I went to my room to drop off my luggage. First impressions..T The first room(3645) was a good size with two comfy chairs to read in. Alas the room had not been thoroughly cleaned, as there was "solid matter" in the toilet from the last guest. I took a deep breath after flushing, of course, and said it can't get any worse.. Wrong.. Dining We had a 5:30 seating for dinner the first nite only after a tablemate complained at 5:58 was our order taken, it was requested that we see the Head waiter .. he avoided our table until we were served, then came over several times and proceeded to throw our wait staff,( who was very good, by the way) under the bus so to speak. We never left the dining room until 7:30. I am allergic to Cow Dairy products. The only accommodations were the choice of soy or almond milk in my coffee. There was nothing to put on the rolls.There was no butter or sour cream substitute. I received a dry baked potato each meal... no gravy either. Even after carefully choosing my items on the menu I never received close to what I ordered, nor did I have any idea what I would receive until it appears in front of me. I gave up ordering deserts and had fruit each nite. The call I received from the dining room one afternoon mid week was unnerving. I was accused of signing up for the dining room and never showing, interrogated to if I was planning to show. It was a pretty hostile call. I advised I had been there every nite at the 5:30 sitting, named my wait staff,as well as names of table mates. I was grilled about my table #. No apology was issued. The dining room seemed disorganized. Cabin experience I went to bed I was awaken by the slamming of the crew door from 11 pm to 12:30, the vacuum caused my bed room door to rattle each time. Needless to say I placed a chair up against the door that nite. I got up the next morning only to find there was no hair dryer in my room. My steward was not concerned! Nor too motivated to find me one without prodding. I went to Breakfast , came back and noticed my steward's supervisor was present. I brought up the slamming of the door, and letting him know I was aware there was an empty room just up the hall from mine. the above was the experience in my first room. The supervisor sent me to Guest Services where I was met with great resistant from Veronika on the desk, When I mentioned I had already spoken to a supervisor, things got better. I moved myself from one room to the other tho I was told the steward would assist me. He watched. The first nite I in the new room was quiet however I woke up with several insect bites on me. I brought it to the steward's attention.. and my bed was searched for bed bugs... nothing else.. It was determined there were no bed bugs, and the same bedding was put back on my bed. The next morning I woke to more bites and a tick embedded in me. However all I was offered was to go to the medical center as there were no bed bugs! In the 2nd room I had I stepped on hard plastic left on the floor by the prior cruiser.. Guess this room, too, was not thoroughly cleaned. Needless to say the room experiences and the upkeep or lack of were not on my list of things to rave about. Towel animals appear on the beds every other nite, no longer every nite Enrichment activities Alas the so called activities were slim to none, and what they had reminded me of the activities at the local assisted living home. The shows were scheduled so that you could not eat that the 5:30 or 8 sitting and attend the shows. You had to go to the Windjammer for dinner if you wanted to see a show. Disembarkment.. As one who does the walk off with luggage, the experience was not good. I know they can do it well, as I traveled with them in 2012 and was impressed with how they handled it as it was so smooth and pleasant.. This was not smooth or pleasant. Being sent to the theater, parking your carry on luggage outside and having a free for all to locate and claim it in order to walk of the ship was not my idea of fun. Conclusion I have traveled on RCCL in the past and had wonderful experiences, alas I am glad this was not my first trip with them ,as it would be my last. I thought the service was sorely lacking and a disappointed all the way around. And needless to say I am not pleased that I contracted Lyme disease on the trip. I never in a thousand years would expect to have to take bug/tick repellants on a cruise.. just for the ship experience. I might give this ship a miss until they shift management to other ships . Read Less
Sail Date September 2019
We choose this cruise because my daughter had never been to Bermuda. We stayed two nights at the Marriott Long Wharf in Boston and did a tour with Sam I Am. It was a terrific historical tour of Boston, Cambridge, and Lexington. We ate ... Read More
We choose this cruise because my daughter had never been to Bermuda. We stayed two nights at the Marriott Long Wharf in Boston and did a tour with Sam I Am. It was a terrific historical tour of Boston, Cambridge, and Lexington. We ate at Legal Seafood across from the hotel and the food was very good. We took an Uber to the port from the hotel and did not wait very long to get on the ship. We had an aft cabin and the views were amazing. The water in Bermuda is so blue. We ate most of our meals in the main dining room. We did the Chef's table and that was excellent. We took a ship excursion in Bermuda which was an island tour on a small bus and saw the entire island. We had a catamaran tour scheduled but it was too windy so it was cancelled. The third day in Bermuda we took the trolley into the Clock tower mall and shopped, got a t-shirt at the Frog and Onion, some t-shirts for the girls at Davisons and headed back to the ship. The shows were good even though I had seen them before on my Back-to-Back I took in June to the Arctic Circle and Baltic (Russia) area. Many of the activities were in the Centrum area, the Tropic duo played nightly and they were very good. We returned to Boston a day early as there was a Nor-easter storm coming in. Immigration was done on the ship and some locals got off and went home. We stayed on and relaxed for the day, glad they came in early because the storm was rocking the boat in port and it rained hard and was very windy. Debarkation was easy, we took an Uber to the airport and went home that afternoon. This was a great tour, the ship was clean, the crew was friendly, our servers were terrific, and we had a very nice time in Bermuda. Read Less
Sail Date October 2018
So, we've been on The Jewel of the Seas before, and it was fine. Signed up for this one because of easy access to Boston, and we love Bermuda. We've been there several times. Checking in was easy and the ship was nice. A little ... Read More
So, we've been on The Jewel of the Seas before, and it was fine. Signed up for this one because of easy access to Boston, and we love Bermuda. We've been there several times. Checking in was easy and the ship was nice. A little frayed around the edges here and there but no big detriment. Our biggest complaint was not being able to get potable water easily. We need to drink a lot and brought several water bottles with us. The water in the bathroom sink was heavily chlorinated and tasted bad. The fountains all say not to fill your bottles there; well, we had to, as there was no where else! And every time we wanted water, we had to go up to the Cafe to get it. Why not have bottled water in the room fridge? They do not cost that much! Add $20 to each room fee to pay for it for crying out loud. Soda is another story. What does a can of soda cost when purchased in bulk? A quarter? Then why charge $4 for it? How about have soda/water machines on each floor where you can put in $1 and get what you want? It just leaves a bad taste in your mouth for being ripped off. I know they all do it, but why not have people clamoring to your cruise line to not feel ripped off? Be the first cruise line to provide free soda, it costs less than the fresh squeezed lemonade. Went to main dining room the first night. WHY do we have to sit with strangers, especially ones who ignore you? And the tables are so big, you can't even talk to the people across from you without shouting. Have an option for couples who are anti-social. (I know, why go on a cruise then? We like Bermuda, and it's the easiest cheapest way to get there!) So we opted to go to the buffet instead. A couple times we tried the main dining room again for lunch and breakfast, but were not impressed with what we ordered and then had nothing to eat. (Who's going to order another whole meal from the menu?) My husband ate salads, spaghetti, pizza and burgers every night. He complained the desserts were no good, (I found a couple I liked) and he has a huge sweet tooth. Also, it was very difficult to get a private table to eat at in the Windjammer. A could of times we had to go outside to the Cantina adjacent, which was a bit cool in October in the Northeast. The staff in the Windjammer were very efficient at removing your used plates and asking if you want coffee (I had to dilute the coffee with 1/2 hot water, as it was SUPER strong). The music in Windjammer almost drove us out. It was all modern girl bands shrieking and repeating the same lines (OK, I will admit I am 60, but 85% of the people onboard were ever older) The first day it was music I knew and liked, and then someone changed the channel! There were NO special food events like chocolate night or pool party BBQs; that made for a boring cruise, every day was the same old food, same old place. One night, they had a taco bar and there was a long line for it, it was great! Why not have that every night? People liked it! I can't see paying $50 each to eat in a "Specialty" restaurant, when you already paid to eat somewhere else.... it makes no sense to me! The entertainment was average. We've been on other ships where the comedians made you laugh so much that your face hurt. So I am not hard to please. And the shows, well, the singers and dancers were very talented and worked their tails off, costumes were delightful. But the shows they chose were a scrambled mismatch of snippets of something that I am unfamiliar with. And very loud. The best songs were when one singer did a solo; when they all sang together it sounded more like shouting, and you could not understand the words. The band was very brassy sounding, so maybe they had to sing loud to be heard. Trivia was OK, some really difficult questions and not many people scored higher than 10 out of 20. We won on other ships, this one, nothing. Maybe we got stupid over the years. Haha. The staff was not overly friendly or funny, except for Diego, he was hilarious. As many cruises, we felt that we were being squeezed for extra money everywhere we turned. I did ask to have the gratuities taken off, and paid our room steward in cash instead, as he was the only one we felt actually helped us in any way. We did not eat in the dining room and had to get our own food every day. The few drinks we had to buy had 18% added already (I figured out after adding another 20% the first time!) I will admit to being a cheapskate. $20 for a photo that costs a few cents to produce, and you are going to throw it away anyways if I don't buy it! Some things don't make sense to me. We did no excursions, but rented Oleander scooters in King's Wharf. For $55 each day (plus $30 one time insurance), they are the best and most fun way to see everything on the island and have our freedom to do as we pleased. We bring snorkel gear and go to Jobson's Cove, the best beach as far as we are concerned. In conclusion, I hope other cruise lines will consider departure from Boston to points southern and warm. I am tired of Norwegian and RC, but those are the options if you don't want to fly. Read Less
Sail Date October 2018
The Serenade of the Seas is an easy ship to navigate and the Cruise Port Boston staff is great. Security is tight in Cruiseport Boston (fine with me!) but the embarkation process is a breeze. Fun to see the airplanes flying overheard ... Read More
The Serenade of the Seas is an easy ship to navigate and the Cruise Port Boston staff is great. Security is tight in Cruiseport Boston (fine with me!) but the embarkation process is a breeze. Fun to see the airplanes flying overheard departing from Logan Airport in Boston, Staterooms were not ready til 1:00 PM so you can check out the ship's public areas. Stop by any bar and Purchase or Open your Beverage package and have a Bon Voyage drink. This is also a good time to take the Spa Tour and check out the Fitness Center, You can sign up for Spinning Class etc. Bingo was fun. Different prices each dat depending on what they were offering. I did not win. Someone did win a Cruise for Two at the end of the Cruise Bingo. The Quest was very fun as well as the love and marriage show. We want to go again! Read Less
Sail Date September 2018
We chose the cruise for the departure city, as well as the destination and the schedule. Not to mention RCL was my favorite line and we would be the only ship in dock. We arrived on time at the port in Boston and getting on the ship ... Read More
We chose the cruise for the departure city, as well as the destination and the schedule. Not to mention RCL was my favorite line and we would be the only ship in dock. We arrived on time at the port in Boston and getting on the ship was fairly quick and easy. The ship was beautiful and easy to navigate, we had "scored" one of the newly created ultra large ocean view cabins on the deck 7. It was a spacious room with roughly 100 square feet of space.It was very nice. I was a little sad they didn't use a little of that space in the showers tho! Our Room Steward, Jean , was a phenomenal, making sure we had everything we needed and checking in with us to make sure we had a good day. Dining was good, I noticed that there had been cuts in the Windjammer, there was less variety at breakfast and lunch than on my prior trip. We had our dinner in Reflections at 5:30 each nite. Our waiters Hurry and Mohammad were incredible. One evening I took the lemon wedge from my shrimp cocktail and put it in my water. The next evening I had a small plate of lemon wedges. There were additional things they did as well to make the dining experience extraordinary. Entertainment and activities to quote my nieces and nephews.. were lame. I am used to an early and a late show. More often than not there was one show and it was late. Activities were poor, Friday we had trivia scheduled 5x through out the day, the cruise director's staff was in general "removed and unfriendly" and only visible when conducting an activity. ( Interestingly, I ran in to a B2B cruise who expressed the disparity between last weeks activities and this weeks activities, she claimed the prior week was much livelier, where this was boring.) We were in contact with Guest services 3 times, the first two times the staff member was unfriendly,disconnected and removed. There was no warmth, or friendliness, perhaps if we had received good information from her I would could have forgiven the unfriendly and disconnected interaction..The 3rd time we stopped by as we received conflicting information on debarking, the rep was friendly, helpful and engaged. I was also sad as due to the new computer system RCL installed that there were flaw and many,many of the 87 of us signed up for the meet and mingle never received invitations. Knowing the new system had problems it would have been nice if they had had a back up system to have avoided this issue. We did not book any ship excursions as Bermuda is pretty easy to navigate on your own.. However the island in general was wonderful. Debarking was a nightmare! We chose to carry our luggage off , apparently they were not prepared of the numbers, we received conflicting information from the staff assigned to assist, Basically it was a fire marshal's nightmare and took an hour to get off the ship.Prior to this I thought RCL had one of the pleasantest more organised departure schedule.. What happened? Would I cruise this line again.. Yes, if I liked the departure port, destination and schedule. However I would take more books and some movies/activities to keep me entertained in the future. Read Less
Sail Date September 2018
Embarkation was a breeze, Boston had improved the process tremendoulsly. Although the ship is looking a little tired, she is still beautiful. We had great weather with rain only one day on the way home for 15 minutes in the morning. ... Read More
Embarkation was a breeze, Boston had improved the process tremendoulsly. Although the ship is looking a little tired, she is still beautiful. We had great weather with rain only one day on the way home for 15 minutes in the morning. Rocking seas on way down made for the solarium pool to become a carnival ride if you dared to enter. Our room was a balcony near the forward of the ship. Great room steward, one of the best in over 25 cruises. Beds were comfortable and room was clean and well kept up. Food in the main dining room was good but the food in Windjammer has declined. Seemed to be less choices and items were all a lot smaller. Fruit diced into little cubes, small tiny pastries. Lunch had limited variety. Staff however in the Windjammer were friendly and kept up with the crowds. I feel the beverage package is a huge mistake, lots of drunks on board trying to make their daily quota---the golden age of cruising is gone. Bartenders in all venues were nice and remembered you by name. The Diamond Lounge is a mess. The wait staff had to make drinks from a makeshift bar area near the buffet and it was often difficult to get a drink. Disembarkation was a nightmare as over half the ship decided to walk off with their luggage and the crew was not prepared. This is our second voyage on Serenade and would sail her again if the ports were what we wanted. Read Less
Sail Date September 2018
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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