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77 Mediterranean Senior Cruise Reviews

We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry ... Read More
We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry for any inconvenience! That’s about the attitude of the Ship throughout the trip. We had to be diverted from Venice because of flooding which was not Norwegians fault however where did they take us....to the nearest dump of a port no one had ever heard of...Ravenna Italy. There is absolutely nothing in Taveena so the ship arranged two shuttle buses to take approx 1200 passengers into town!!! We waited in the cold night over two hours trying to get on one of these shuttle buses then gave up. Food quality was so bad we finally took to eating at the buffet. That should tell you how great the restaurant’s are...the menu was almost the same junk every night with just a different way of preparing same. On five occasions we had to send the meal back to the kitchen as it came out almost cold. Out of thirteen shows only four could be considered entertaining the rest were fill ins with mediocre performances. Example was a chap from Germany who was basically a one man band. Hopeless. Cabins are very small and poor furniture in them. Our friends didn’t even have a chair for the little desk in the room. Shower had mold in the tiles. It was just awful. The only saving grace was our cabin steward who did his best to help us. Would we ever travel Norwegian again...not likely especially when they also make you pay for everything!! Water included. Drinks are the highest in the industry plus they add on a mandatory 20% gratuity charge. Average drink is around 13$ US!! And up. Read Less
Sail Date November 2019
Wait until we have already checked in our luggage. Join a line. Then get handed a letter listing itinerary changes. TO LATE TO CANCEL THE CRUISE WITHOUT LOSING 100%. We have been on the Norwegian Star before and always regarded NCL as ... Read More
Wait until we have already checked in our luggage. Join a line. Then get handed a letter listing itinerary changes. TO LATE TO CANCEL THE CRUISE WITHOUT LOSING 100%. We have been on the Norwegian Star before and always regarded NCL as the best cruise line we have ever been on. Recommended it to all our relations & friends. Well, NOT THIS TIME! The itinerary changes were atrocious to say the least. NO Mikonos NO Santorini. We specifically booked a " no days at sea cruise ". We got 2 days at sea!! Also a trip to Split which was a destination I would NEVER have chosen to visit. To add insult to injury, the list of itinerary changes issued in Venice changed yet again with zero explanation from the dismal ship Captain. Don't get me wrong. We are NOT serial complainers. Our Suite was lovely. Food was quite perfect. Crew, on the large part were perfect, apart from a totally ignorant and arrogant Maitre D in O'Shehans bar that really needs a lesson in manners and learning to be a real human being. I said " don't talk to me in that tone of voice", she replied " I talk to everyone like that". I say I will make a formal complaint about her. Her reply was " I couldn't care less". We were generously give $100 each as a compensation for our itinerary changes which HAD TO BE SPENT ON BOARD ON GROSSLY GROSSLY OVERPRICED MERCHANDISE & SERVICES. Read Less
Sail Date November 2019
We chose the Ancient Empires & Mediterranean Rivieras cruise as it ticked several Bucket List destinations. It was a more expensive cruise fare than usual, even accounting for the length (2 cruises back-to-back), but that was only the ... Read More
We chose the Ancient Empires & Mediterranean Rivieras cruise as it ticked several Bucket List destinations. It was a more expensive cruise fare than usual, even accounting for the length (2 cruises back-to-back), but that was only the start of the costs. Almost everything is an extra cost. We expect to pay a reasonable amount for a cruise but surely service should be included in the ticket price - to find $14.50 added per day per person for gratuities is ludicrous, and 15% for a bottle to be brought to your table and opened is even worse! Be aware that the cheapest bottle of wine is $35 + $7 if you want it opened, not surprisingly many people opted out of alcohol all together. In the speciality restaurants you aren't even offered this and the wines seem to start at $65 unless you specifically ask for the usual wine menu. Sadly we see that many cruise lines are charging service like this these days. Fortunately someone told us we could ask for the gratuities to be removed from our bill, so we did, and tipped as we thought appropriate. Excursions were incredibly expensive compared to other excursion companies so we gave them a miss and prebooked elsewhere. Elsewhere, a friend needed acupuncture for a bad back and was charged $169 for a 40 minute session. Even Americans who had sailed with H&A several times before commented that nothing changed except the prices that just kept going up. The highlight of the ship for us was Rudi's Sel de Mer restaurant - the food was excellent and the service impeccable, we returned 3 times - portion sizes are generous to say the least and you do get freebies at the start of the meal, so beware you don't eat too much to start with or you won't finish your main course. The Lido deck offered a good range of different/interesting lunchtime options and was much better than the so-so food in the main dining room. Room service breakfast surprisingly was not at an extra cost but after 8,30am not reliable in terms of either delivery time or content. Our balcony cabin 6076 was small compared to others we have had in smaller ships on cheaper cruises, much to our surprise as Americans usually seem to expect larger rooms. It had what we needed but storage was tight. We were pleased to find a welcome (half) bottle of wine and a 2 litre bottle of water apparently waiting for us on boarding - we were not surprised based on previous experience of other lines. Sadly we found that both were charged for as part of the fridge supplies - at $5.50 for the water, we were not impressed. Entertainment almost completely lacking, the huge theatre was seldom used except for "book an excursion" presentations on the places we were to visit - what a waste. As it was an archaeological cruise, I expected some archaeological talks to explain the history and background of the region but there was nothing at all. No "enrichment" activities, in fact if you are not into the gym, quizzes or games, there was very little to keep you occupied during sea days. The nightly soul and rock'n'roll music could have been enjoyable but the volume was so loud that you felt you were being screamed at. Be aware that cabins on floors 3,4 and 5 above the Billboard Onboard lounge can hear the noise until very late. All in all not an experience we want to repeat and we won't be sailing with Holland & America again. Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately ... Read More
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately as soon as I got on board I realized that this was not what I expected. Because I traveled with many different companies I can compare very easily. I have been cruising last 10 years with several different companies and ships. This time is my first time with Holland America. I wish to share my experience for the sake of other customers and as well as your benefit. (Actually I am very busy person who works 10 hours a day but I hope it will be appreciated that I spend my resting time to write this.) I have a very serious complaint about the reception manager (or chef) his name was M...... He made me angry so much. He treated me very unpleasantly. We are Turkish but since we are high level civil servant (We are professor doctor working in university) we were given a “special passport” which we don’t need any visa in EU countries. In every cruise, in check in desk they understand it and they don’t keep our passports. They know special passports or they can easily understand when they look at the pages there are plenty of stamps of many countries but there was not any visa. In Rome port they did the same. They checked the passports and gave them to us. The first day was sea day we would be in Cartagena following morning, But at night I found a note someone calling me to the reception. I went there a girl in the reception wanted me to give our passports to them. It was so strange. She said “my manager wants them”. I refused of course. The explanation was not adequate. She called the manager He said “Turkey is not EU country that is why I want to keep your passport”. It should not be a personal preference. I tried to explain why we did not need any visa. But he was person who cannot understand the situation. His attitude and words were very very annoying and irritating. He insist to take it. (Be honest even if we are not obliged to give it. Since I am a mature and respectful and respective person, If he had asked nicely and kindly I would give it right a way). I said no. Finally he wanted to scan them, I said “I have a copy I can give it”. In that case he dared to insist to get them before 7 am in the morning!!!!(Look at his personal caprice) I was even angrier he had to understand that I was a guest and on my vacation no one has a right to force me to do something. I said “I don’t want to get up very early in the morning”. Following day I ask an appointment for “hotel manager” to discuss this issue and the other issues related with crew behaviour. No one responded. I asked total 3 times for an appointment in different days. He didn’t even send a message to me. I know he must be very busy (actually I am one of his businesses) but even dough he should have had arrange someone else to meet me. He totally ignored me (as many of them). He didn’t give any value and credit to me as a human being who actually prefer and trust them to spend her holiday on his ship. There are plenty of issues to be mentioned: But I will briefly tell. First of all the behavior of the crew (most of them) was the most unacceptable. It seems almost all of them don’t like their job. Or even they hate with what they are doing. No smiling at all. They don’t make eye contact with you they don’t even say hello or any other greetings. From the barmen to the waiters, from the officers to simple mariners every one was tossing out you. I was shocked . (none of the ship had not had such a crew like that). First day as soon as we settled, we wanted to have a drink. We approached to the bar (opposite to “guest relation”) no one cared. I asked for a menu. He didn’t even move and looked at me very unwillingly and showed the wall (there were some writings on the wall). We didn’t drink anything. We went up to the restaurant (self-service) in deck 9. For lunch There were some stations with different type of food and there was one person in it as if they were in prison (They were looking at you as if somebody forced them to stand unwillingly). It was so strange that the self-service restaurant was not self-service. All stations were covered (protected from the customers) by glass. At dinner in the 2. floor is another story. It takes ages to wait for a dish. I had to speak to restaurant chef to attract the attention to be served. The most important thing is security. In the gang way going out and coming back, IN all other ship companies they ask to take off sun glasses and hats. It is very important to recognize the people. But in Koningsdam most of customers were wearing glasses and hats !! No one asked them to take off. Crew were only concentrated if there was an alcohol in the bags. All other companies they serve water and wet cold towels in the gangways in every port they make a tent. But in koninsdam we had nothing. Even water. No one greeted and no one welcomed us. Only last day in Livorno a couple of officers were standing in front of gangway and told “welcome”. And no entertainment at all.. There are many more to tell but these are facts. I have no intention being rude I didn’t mean to offend anybody. Because I respect everybody who does their job properly, I spent my time to give this feedback. I am sorry to tell these perhaps they reevaluate the issues to please their customers and consider them as "guest" Read Less
Sail Date August 2019
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! ... Read More
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! Then off we go with a dicky propulsion unit needing divers etc in Malaga Malaga was fine as we knew we had an extra day but soon after arrival we were told that we had to stay another day meaning 3.6 days in Malaga ! See my extra info on divers later. So we left Malaga but the next announcement was we had norovirus which started to kill the pleasure even more. We raced at 22 knots to venice . It was just as we left Venice we met the USA divers who told a slightly different story . The Malaga stop had not had Spanish diving approval which took some time before two faults we found . The repairs needed that extra day after all but even then the divers explained they had to dive in Venice BUT these was only allowed with Italian diver plus. The divers were leaving Venice to check out the bits at split and that is where I did not see them any more. P&O never explained all this and generally were poor in information . The norovirus controls were lifted at about 2 thirds of the cruise ! So P&O will probably point at their terms of business in removing a ports for repairs and Put norovirus down to other reasons. As this was to be my last cruise I can only explain that after a multicruise life this was a different P&O and a poor show even though some items were good. As regards the Arcadia as a ship I comment it is poor with 30 seat only cinema, a dining room aft which to my 91 year old near cabin user in B2 as against my B22 Was a trek ! The spa helped my poor feet in place of a massage due to walking round Malaga on a Sunday with not much open. I,m home sad at this last cruise and leaving my view of modern P&O to be forgotten. Nothing can compensate for that last bad cruise but nothing likely to come....will tell you if! Read Less
Sail Date June 2019
As a National Customer Account Manger of one of the UK leading holiday companies and having now complete 15 Marella cruises I like to give an honest rounded option on the experience. Whilst this isn't a new ship and other reviews I ... Read More
As a National Customer Account Manger of one of the UK leading holiday companies and having now complete 15 Marella cruises I like to give an honest rounded option on the experience. Whilst this isn't a new ship and other reviews I read before the cruise also stated its new to the fleet and its a nice ship. The positives. Nice ship with some really good venues, bars and restaurants. The customer service from all the staff from cabins to bars & restaurants etc is excellent and what you would expect from Marella. The negatives. This ships sail out of Naples the worst airport experience I've had in 40 years both on arrival and departure so beware when you book. An hour and a half to get you luggage, another 20 minutes walk up bank with your cases to the coach park and another 20 minutes queue for the bus. Not the best start to a holiday going back was worse. Food was well below the standard and the worst myself and wife experienced in all our sailings. Respective tough meat dishes, no roast of the day,Jacket, boiled or roasts and only chips twice in the week. The sweet selection was basic and the same every night. As we and others arrived late on the ship due to the debacle at Naples airport the lunch buffet was closed and limited food on offer. The late night buffet was really basic and not worth the effort. We paid £100 for the drinks upgrade on the first day as I would rather drink Heineken rather than Fosters and my wife Bulmer rather than Strongbow ( personal choice) Two of the main bars Pool bar and the Squid and Anchor didn't stock these. The entertainment was pretty dreadful. The two best acts on the ship were the crew show and the guest artist from the UK. The bands The Collective were great but the Vibe were awful and looked and sounds as if the got together 5 minutes before the ship sailed. The rest of the entertainment crew were the worst I've seen on any cruise or even in the UK. This was an Adult cruise and they fed us kid type games shows backed up with poor jokes, lousy singers on top. If the Cruise Director/staff spent less time talking about themselves and put more focus on the customers it would have been better. The ports of call were good but the usual information you got maps etc from destination services were none existent. I purchase the internet for work back home if you don't use your megabytes you loose them. Summarise. Great ship. Excellent service. Entertainment rubbish. Food Poor. Talking on a new ship to the fleet, sticking it dry dock for two weeks and getting it out on the ocean is always going to have problems. You might change the name but not the previous shame. Marella have built up loyal following myself and wife included. The have built up the fleet of good ships and created a brand in Marella. This ship is way off the standard of any of the others and needs some serious surgery. I would give this ship a wide berth for 12 months till they sort the basics of the food and the entertainment out. I like many others would never travel into or out of Naples airport again its an nightmare. Read Less
Sail Date June 2019
The overall ship was fine perhaps a little tired food was great could have had a bit better entertainment on the pool but over all the ship was ok The entertainment wasn’t to great but ok Staff as usual on a cruise very attentive ... Read More
The overall ship was fine perhaps a little tired food was great could have had a bit better entertainment on the pool but over all the ship was ok The entertainment wasn’t to great but ok Staff as usual on a cruise very attentive no complaints with them at all The cabin was a different matter no paying passenger should endure the noise from the cabin every time we came into port or left the noise was terrible grinding noise and vibration there was no sleeping through it .the cabin was situated between a broom cupboard which was used at six in the morning and a crew staircase . and one morning in Athens we docked before four in the morning the first time it happened we thought we had run aground it was so bad, We were offered another cabin two days before we left the ship after Athens but at that point it wasn’t worth it as we are both in our seventies the upheaval would have been awful The receptionist said most people were up and about before eight so it would be ok They were selling off cabins at last minute cheaper then We both paid five months earlier Shame on you P&O in you won’t use them again Read Less
Sail Date May 2019
Been on of of MSC ships before back in 2012. We had a great time there This nov cruise from Barcelona it was not was we expected. The ship is very nice we have no complains about the design at all. But very little games or quiz. Missed ... Read More
Been on of of MSC ships before back in 2012. We had a great time there This nov cruise from Barcelona it was not was we expected. The ship is very nice we have no complains about the design at all. But very little games or quiz. Missed that a lot! We went to one show,,but it was to loud for us,,its not the ships fault. The food was not good att all. Mostly ate in the buffet, once in the main dining room. We were thinking of do the specially restaurant but found it to price. The cabin was nice..the bathroom a bit small. Ports..well we hade been to all the ports before, but liked it. Mostly we did our own tour. At Malta we joined an organize tour,,guided through the old town in Malta and also the world heritage Hagar aim Also several of the staff was very unpolite. We ended up not paying the tips, because they didn deserve it!! I had no problems not being charge Just went to the guy who worked with it. Apparently he said he understood me!! So before this cruise I hade already book an other in jan 12 from Miami with MSC Seaside. I try not to feel negativ, but.. Cruise several times with RCC and Norweigen, planning to go back there again Read Less
Sail Date November 2018
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. ... Read More
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. We did notice that the carpet wasn’t too clean but other than that okay. Went to buffet to get a bite to eat and drink!!! No way, it is only open for short periods of time. Luggage did not arrive in time for us to change for dinner so forced to go back to buffet when it had opened. Wish we had not as food was very unappetising and was the same repeated every day for the whole cruise. Breakfast was a case of a free for all... never any clean bowls or cutlery not to mention a clean table. We gave up some days and went ashore to eat. Dining room okay but not a lot of choice and very rude waiter. Had to pay extra if you wanted a pizza or burger, the two most inexpensive foods!!! Entertainment was just okay and the general service on the ship is poor. All the destinations were good, we did not use ships excursions as they are too expensive. Was very surprised to find that Costa have now made the service charge (tips) 10 euros each per day mandatory. When I questioned this at Reception I was told by a very officious man that I had signed for terms and conditions and so must pay them. I would not mind if the service was good, but it is not so 200 euros for bad service!!! This just cannot be right. We have cruised now for 15 years sometimes twice a year and never have had such a negative feeling about a cruise. Apart from the destinations and the ship is beautiful there was nothing else to praise. It is said that it is relatively easy to get new business but very hard to keep it. Costa don’t seem to realise this, they certainly lost us. Read Less
Sail Date October 2018
We were celebrating our wedding anniversary, originally we wanted to sail on Queen Elizabeth to Venice, but that was full ! The only alternative on our dates was the Oceana, a ship we have never sailed in before, to say we were ... Read More
We were celebrating our wedding anniversary, originally we wanted to sail on Queen Elizabeth to Venice, but that was full ! The only alternative on our dates was the Oceana, a ship we have never sailed in before, to say we were 'disappointed' with this 20 year old ship (previously owned by Princess cruises) would be a gross over statement. If you like paying over £5 grand for a broom cupboard for two weeks, then, the Oceana should be YOUR first choice!!!. We appreciate the fact that Oceana had a £30 million refit last December in Germany but that money was spent on the general public areas, NOT in the TINY cabins (the smallest we have ever experienced in 18 years cruising).Our cabin was supposed to be an 'upgrade'!!!! we had asked for a double bed instead of two singles, when we opened the door for the first time we were greeted with a TINY cabin 'full' of a standard 5' double bed with another single bed hanging from the wall!!!!!!!!!!!!! This made access to one side of the bed impossible, the mattresses were very soft, old & in need of urgent replacement, we survived by me turning over the mattresses to find the firmer base side to lay on From day one our trip was constantly interrupted by the ships workmen who were conducting repairs all over the ship with resultant closures of walkways & awful paint smells. Due to 'some bad weather for one day', our intended port of call in Dubrovnik was cancelled & replaced with a lesser port in Zadar!!!!!!!!! (anyone heard of this place???) then, Ravenna & Mykonos were replaced with another obscure location in Katokolon! (anyone heard of this place,????) All have cheaper port charges to those advertised & for what we paid a huge The food served in Adriatic restaurant was constantly returned by fellow travellers as either tough/tasteless or had very hard undercooked vegetables. (Tomato soup smelt of burning gearbox oil). The Plaza buffet was the usual 'bunfight' at mealtimes, nothing changes with certain peoples disgusting eating habits. Entertainment, apart from Dean Stainsbury & Tucker, was way below previous expectations & in need of some serious investment. From our perspective & that of other guests, & in the light of P&O's latest creation Iona being launched shortly, Oceana is being tarted up for imminent disposal. In summary, I would certainly NOT invest my money buying accomodation in such a decrepid old ship, but, as I said at the beginning it was all that was available to me at that time for the ports we wished to sail into. Our cruise finally ended with a 3 hour departure delay at Malta airport, when we got back to Gatwick we found that our cases & their contents were ALL SOAKED through (ongoing claims) caused by the baggage handlers dumping our cases on the tarmac during heavy rain & walking away leaving them to get wet!!!!!!!!!! Bad experience, NEVER AGAIN.! Read Less
Sail Date September 2018
We were looking for a great itinerary.Excellent on Spirit. However we spent too much money on NCL shuttles since they were not free in Dubrovnik or Venice.The food was average and in general the waiters were amateurish in the dining ... Read More
We were looking for a great itinerary.Excellent on Spirit. However we spent too much money on NCL shuttles since they were not free in Dubrovnik or Venice.The food was average and in general the waiters were amateurish in the dining rooms. The entertainment was very limited. We spent most of the time in Champagne Charlie's listening to piano music. No movies were offered in the evening, basically 50 dollars a pop on bingo games.What a rip-off!.The staff in general were very polite especially the room steward. For us the whole trip was ruined by what we observed at the Mercuri vineyard in Katakolon. While walking around we saw three dogs, a hound type, very friendly, chained up with a damaged leg,limping badly. In another enclosure were two Dalmations with horribly infected eyes,filthy dirty.We were very upset to see this. Would we travel with N.C.L. again? Well after two cruises with them and three with Princess. Forget N.C.L. Read Less
Sail Date September 2018
We did three cruises with MSC: Our first, only and last. Our ticket said food and drinks included. Yes if you "dined" at the chaotic Bistro on deck 14, and kept to iced water and coffee out of a bucket. Our balcony cabin had no ... Read More
We did three cruises with MSC: Our first, only and last. Our ticket said food and drinks included. Yes if you "dined" at the chaotic Bistro on deck 14, and kept to iced water and coffee out of a bucket. Our balcony cabin had no sea-view as the "glass" fence to the ocean was a 1 inch steel-plate. Ocean-view only if standing up. We dined at our assigned restaurant and table, and were presented with menu with no prices -and next day we could see we had been charged with 60 EUR for a mediocre dinner. The ship docks between 3 and 10 miles off the cities, except in Palermo, and they charge you 10-15 EUR for the shuttle-bus. Any decent hotel offers that for free, i.e. included in the price of the room. We had the pleasure of many Italian families with children, and to say they are noisy is an understatement. In the pool-area talking was impossible, shouting was the only means of communication. The ship itself was fine, meticulously clean and very stylish, and the navigators showed some remarkable ship-handling when entering and leaving ports, very impressive from an ex-pro. One night we had a force-9 gale directly on the side, and rolling was maximum 2 degrees. Ship is OK, the rest is not. Read Less
Sail Date August 2018
MSC cruise was offered in trip package with many lines as options. I thought new ship would be nice change and decided on MSC. This was a big mistake. Had read reviews that was really negative after I had sign up for the cruise. I like ... Read More
MSC cruise was offered in trip package with many lines as options. I thought new ship would be nice change and decided on MSC. This was a big mistake. Had read reviews that was really negative after I had sign up for the cruise. I like sports so I thought I would review my cruise like football game review. Embarkment: A Very easy to get on, but first staff person took my picture and totally missed my head. Registering credit cards: C Machine gave you options for using two cards, which was kind of confusing.. Received memo after two days on boeard that one of the cards never cleared. Why did I need two in the first place. Cabin: C The cabin was nice, but just as I read there was not much room for your clothes and luggage. Had to stick my bags under the desk and under the bed. Bathroom had a tub. Been on several cruises and never had a tub before. Had a balcony and had nice view. My cabin person accused us of taking a bottle of water out of the wet bar that we brought from the bar and tried to charge us $1.75. The wet bar never had that type of water in it. Food: C- First meal in the dining hall was steak and fries. It was like I was eating. Concur steak and McDonald’s fries. After complaining they gave me two plates every night, but it just lack the “boom” you expect on cruise. Packages: F Wanted purchase a liguor package for myself, but was told that every person in the cabin must purchase one too. Cost over $600 and more, so I decided not to buy one. Even if you wanted water the same policy....crazy. Excursions: B+ I never been on a cruise where the excursions was handled perfectly. The process of tags and numbers and transportation they used were great. Entertainment: F- They had shows every night they had four good singers that performed in every show. And the show lasted from 20-35 mins....who does that? Baby Disney production....CHEAP, Pools and after dinner: F The pools were small and was crowded. People was smoking everywhere and the young people was jus standing or holding on the sides. My wife and I never got into pool or hot tub the whole cruise. Nightlife: There was nothing to do at night for anyone over 50.The music was European electronic rock. Being black, by Wednesday I was paid money to stop hearing that hard base music. Overall: C- MSC yo’re the CHEAPEST line we had ever been on. Every aspect other then your excursions were cheap....baby Disney. Was on the ship for a week and never really understood the ship. To many mirrors and no place for your older crowd to go and band in the Haven was poor. RC you have nothing to fear from the cheap organization. Read Less
Sail Date August 2018
The reason i chose this cruise was, it went from Malaga where i was staying for the summer ,and also because of the itinerary.I hadn't been to Porto or Porto mao before also the second week of the cruise was undiscovered Spain ... Read More
The reason i chose this cruise was, it went from Malaga where i was staying for the summer ,and also because of the itinerary.I hadn't been to Porto or Porto mao before also the second week of the cruise was undiscovered Spain including ports like Roses ,Tarragona , Cadiz and so on. The embarkation was easily the quickest i have ever experienced on any cruise line 10 out of 10 for that ,we were given the option of choosing our cabin prior to the trip for 48 pounds per person which i did because i didn't want any nasty surprises ,i was told that the cabin i wanted wasn't available but another similar cabin on a different floor was, so i agreed not realising that i was getting an L shaped room with single beds that could not be put together ,It was our anniversary !! i haven't spent a night in a single bed in 30 years ,the first night i nearly fell out of the bed ,not a good start to my first Marella cruise .We went for dinner the second night in the dining room and was shown to our table ,introduced ourselves to the other guests who were very nice ,I ordered melon and serrano ham as an appetiser and decided not to order the soup ,when i saw the condition of the pathetic piece of melon and the dried up piece of leather i asked the waiter could i have the soup ,he threw his eyes up to heaven and sighed as this was going to be a big deal .I could not believe how unprofessional and downright rude he was ,I ,and the other guests at the table were shocked at his behaviour .When the dessert arrived one of the other guests ordered a pudding and her husband ordered cheese ,she asked the waiter could she possible have a little piece of blue cheese and she got the same response i got, eyes thrown up to heaven .Never had she been treated like this on any Cruise line .The bottom line is if you don't want to do the the job you are being paid for ,Leave ! This was just the beginning of the cruise . The following day we went onto the pool deck ,i have seen bigger paddling pools ,bearing in mind there were 1350 guests onboard, the pool sign said it had a maximum capacity of 8 persons ,are you joking me ? there were 10 children under the age of 12 and 1 very large man in the pool and it had a very suspect colour ,i was not getting in this pool .I decided to go to the adult pool and jacuzzi where children are not allowed ,well the rule book went out the window .children, toddlers ,everyone was allowed in the pool .so where do you go if you want a relaxing quiet read ? i know i will go to the library .i found it and the smell of damp in the room ? forget about it ! .eventually i went back to my L shaped room for peace and quiet. My husband is a very fit man and likes to exercise regularly so he headed to the Gym ,there were odd weights, no hand towels , and broken machinery all cluttered together in a small room ,the best thing about the Gym was the air -conditioning .It was the coolest part of the ship. I opted for the all inclusive drinks when i booked the cruise so that my husband would be able to enjoy a few glasses of wine or a scotch during or after a show it seemed to be a very good deal EXCEPT!!! I don't drink alcohol at all and Water, Yes! ,water was not included in all-inclusive drinks .the package was all inclusive drinks not all inclusive alcohol ,I could order tap water but the taste depending on where you were served, tasted disgusting ,i even tried to disguise it with lime ,forget it ! it just made it worse . We decided one afternoon to watch a movie in the theatre ,the movie was supposed to start at 3 pm but we sat in the theatre and no film came on ,i went reception and asked what was wrong ,she told me they needed an engineer to sort the problem out to make a longer story shorter 9 guests complained in 45 minutes to reception ,eventually a young lad came in to the theatre reached up and pressed a button and the movie came on half-way through .i asked could they rewind it and the lady at reception said No! . a wasted afternoon. The second week of our cruise teamed us up with the guests we met the second night of our cruise ,they had found a table in the restaurant where the waiters were civil ,good humoured and obliging .What lovely Guys, Jude, JR, and their team.every night they looked after us and treated us with respect and a lot of humour the banter was great between us all at the table . ,The wine waiter made a point of organising mocktails for me every night because he knew i didn't drink alcohol ,he was a pet !. Now for the entertainment ,The shows were performed most nights by a group of young singers and dancers ,who worked so hard every night to give us a good show and to be fair they were grand ,The stand -out singer was a young man named Sam who has a bright future ahead of him, he was easily the best singer in the group .He should go a long way in his career but i think he would be better suited for the West end Musicals than a third -rate cruise ship that is already sinking .The comedian for the first week Karl Schofield was hilarious and an excellent singer,he ended up doing a gig in Raffles singing til about 2 am in the morning ,fair play to him everybody thought he was the best comedian in the two weeks . The cabin staff we had were excellent, and as far as the other guests i spoke to all the cabins were kept spotless ,each night we found ,like other ships we have been on, curious animals appeared on our bed at night from monkeys to elephants to swans and kittens ,they really did their best to cheer the cabins up .but the dodgy shower heads and the grey tatty towels left a lot to be desired and no fridge. On the plus side the room was spacious with plenty of storage and hanging space . My final words on the Marella Spirit is that like most Cruises its the people you meet on a cruise and the staff that either makes or breaks it and this certainly was the case with this Cruise ,We found because this was the last year the ship would be sailing, there was a lot of uncertainty with the staff if they were going to be sent to other ships or lose their jobs ,and it certainly reflected in some their attitudes and behaviours . I was asked to try another Marella Cruise Ship and honestly i couldn't do it ,life is too short to waste time and hard -earned money on another Marella Cruise,now don't get me wrong for some people this was for them great ,but i couldn't in all honesty recommend this Cruise line to any of my friends or family . Read Less
Sail Date August 2018
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first ... Read More
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first time ever which was a huge disappointment especially as it meant the bottled water provided (payable) was luke warm. Limited storage with shoebox size drawers & shallow cupboards. I frequently cruise with a female friend & know both of us would have struggled with lack of storage for 2 weeks. Fortunately my husband travels lightly even with his evening suit & on this occasion we had to make do with what there was. (Skipped the formal suit on our 2nd week as many didn't bother & so many wearing shorts for the formal evening.) Tiny shower/bathroom but spotless - apart from the smell/stench from drains throughout the 2 weeks. Frequent deposits of soot on the balcony which was washed down once a week only. Bed linen, towels etc. frequently changed and room kept tidy by hard working cabin stewards. Noise at night from atrium events/singing/saxophone/jazz music etc. Close to lifts and staircase. Handy usb ports in both bedside lamps for charging iPhone etc. No news channels on cabin TV - advised there was a satellite problem they were “working very hard to address” but 14 days later still no news channels. Reasonable selection of food in the Islands buffet restaurant on Deck 9 though we have noticed cut backs in many areas (cheaper cuts of meat, less choice of fish dishes / cold meats / salad selection / limited selection of cheeses). There’s an omelette station at breakfast where these were made to order. Ran out of chicken at chicken stir fry station…. Continued serving chicken stir fry as just vegetables! 47 Degrees Restaurant breakfast is good & there’s waiter service here although we found the evening meals in 47 rather hit & miss, generally poor/average with very small main meal portions. Paper thin roast beef, couldn’t have been thinner, served as main course. Served custard in a chipped/broken glass. Mostly staff were attentive even though extremely busy and appeared short staffed. Numerous gents admitted wearing shorts & flip flops for evening meals in the main 47 Degrees Restaurants, Surf & Turf Steakhouse restaurant, Kora La, & other speciality restaurants where most diners did make an effort to dress smartly/smart casual. Dress codes blatantly ignored by passengers and unchallenged by staff. Casual dress code is fine in the buffet restaurant. Speciality restaurants - Surf & Turf, Kora La, Hot Stone, etc - all charge various supplements (ranging from approx. £12 to around £29 per person)and were heavily booked throughout our 2 weeks so I would advise anyone considering a special evening meal in any of these to make their reservations as early as possible. Food was very good in these but it does come at a cost on top of what you’ve already paid for your all inclusive holiday. No rushed panic in the morning for sun beds during our time onboard despite some very early rise & reservers, but unfortunately there was the usual hogging of beds. Many reserved beds with towels etc and abandoned them for several hours. There’s a 45 minute rule for unoccupied sun beds whereby towels & personal belongings will be removed but despite timed tickets being issued no action was taken to remove items to free up sun beds that had remained unused for over 3 hours! A covered, warm, adults only indoor pool and sun beds can also be found in the Glasshouse on deck 9, however there were a number of unsupervised children in the “adult only” indoor pool and jacuzzis. The main outdoor seawater pool for cooling off and a leisurely dip also has a shallow area sectioned off for children. Be aware that the main Pool depth is 5’ 6” approx throughout so depending on your height you may not be able to stand or touch the floor of it. Outdoor POOL CLOSED ALL DAY both arrival/departure days during our 2 weeks- so don’t expect to be able to use it at all during theses days. Pool water was keep clean throughout our stay. There are varied daily activities around the ship but most we found uninspiring. Entertainment & events on weekly Arrival/Departure days are extremely limited so if you’re onboard for 2 weeks there’s very little and at times absolutely nothing happening on these days should you remain onboard. All Inclusive drinks - DOES NOT include everything. Premium drinks, premium cocktails etc incur a supplement or you can pay extra to upgrade to a Premium package - this is stipulated in the booking but the majority of people don’t discover this until they’re onboard and wondering why they have to pay extra for drinks. The All Inclusive wine is cheap house wine - again further cut backs. Check drinks & charges at the bars before you order & decide whether or not its worth your while upgrading. Deck/Pool bars ran out of Sauvignon Blanc white wine & didn’t bother replenishing from other bars around the ship. At the Island buffet restaurant, guests can help themselves to Fosters larger, John Smiths, and Strongbow Cider - all available at self serve taps, as well as house white/rose/red wines - again on tap which we felt was a great idea. Docked at an industrial port in Chaina, Crete, not as previously, but did put on shuttle buses which passengers had to pay for. We felt the ship was being docked more frequently at industrial ports and again we believe this is further cost cutting by Marella as no doubt the docking fees are less at these. Never seen the Captain once around the ship but did hear he joined some passengers for their evening dinner. Did spot an occasional senior officer. Repeaters (now TUI smile) meeting - no count nor recognition of how many cruises passengers had completed & now a simple draw for a bottle of fizz. No canapés provided / yet more cut backs??? Clash of suits -v- shorts & flip flops on dress to impress (formal) evening. We felt Discovery 2 was struggling to achieve the fun, friendly, atmosphere that has been synonymous with so many of the Thomson ships over the years, but failing miserably to achieve that of its predecessors. Unspectacular & mostly boring entertainment. A number of other guests we met felt likewise (and had worse comments to make regarding the entertainment onboard but which I don’t feel could be repeated here !!!). The atrium was used far too much as a main venue for jazz, operatic singing, saxophonist, formal dance displays, guitarist/singer. Vocals ranged from rear shattering screeching to hoarse… and if your cabin is located mid ship you’ll hear it all & it can be quite noisy & disruptive. A pre-recorded “virtual” band is used as a filler + main event on a large screen in areas such as The Venue & at the poolside but with the songs & music completely different to & miss-matching the bands mime. Ships bands “Banda Certa” and 4Tunes are good but venue doesn’t do them justice. Rather watch paint dry than listen to an Audience with Martin Daniels - utterly boring and another time filler. Same old, same old, usual stuff for sale in the shops. Theatre Shows were well below Thompson’s usual standard which we’ve previously always found to be excellent - not on this ship though. We witnessed a number of people leave during the shows… Beware the Ships spa free demonstrations which turn out to be a hard pressure sale event to buy their expensive products and services. One young lady was particularly persistent to sell expensive products with an expectation that because you had attended a free talk or consultation, you were bound to make a purchase. Some examples : skin analysis, hair analysis, wrinkle solutions, puffy/dark circle eye treatments, acupuncture, back problems, foot problems etc. to name but a few - all honey traps to buy expensive products or services, however the choice is yours if thats what you want and have lots of cash to splash. Some decks (not all) do have water dispensers located on them - noticeably one is located immediately outside the door to the ladies public toilets on level 3/4. I cant help but contemplate: hygiene / drinking water / public toilets . . . Having cruised many times with Thomson (now Marella) over the past 20 years, our overall feeling is of a downgraded cruise experience with every means possible to extract more money from passengers. There is even a small charity donation automatically added to everyones bill at the end of your cruise. While minimal, it is nevertheless a bit of a liberty especially when this totals several thousands of pounds each week taken automatically from guests although there is of course an option to have it credited back to you account but of course you’d have to queue at reception to have this arranged. Great staff from previous Thomson ships have now been dispersed throughout the most recent additions to the Marella fleet - I wont call them their “new” ships as they are clearly not new - they’ve already been around for quite a while before being acquired by Marella. These experienced staff are key to the success of these ships but they are thin on the ground, with staff shortages and inexperienced staff evident. Bar & restaurant staff in particular appeared to be under pressure with only 1 bar person to serve customers 3 deep at some of the bars and frayed patience being evident as a result of out of turn ordering/serving. Our whole experience on Discovery 2 was quite different from that of previous Thomson cruises and their ships full of character and their more friendly, more personal, experience with their wonderfully friendly staff and great entertainment package. Discovery 2 fell very far short of this. We feel it has lost a lot of what Thomson built up over the years. While appreciating everyone has their own individual expectations, these are our personal findings from our recent 2 weeks cruise on Discovery 2 and unless things improve significantly with Marella, which we sincerely hope they do, we shall probably consider booking elsewhere in future as there are plenty of other cruise lines in this price range to chose from. We’ve had many happy years on the waves and hope that whoever you chose to sail with, that you will enjoy your experience. Read Less
Sail Date July 2018
I have sailed on 7 different cruise lines on multiple cruises to the Caribbean, Mexican Riviera, Russia, Alaska, and Europe. Wind Surf was launched for Club Med in 1989 (30 years old). Dry dock and total renovation and redesign cannot ... Read More
I have sailed on 7 different cruise lines on multiple cruises to the Caribbean, Mexican Riviera, Russia, Alaska, and Europe. Wind Surf was launched for Club Med in 1989 (30 years old). Dry dock and total renovation and redesign cannot come soon enough! This is an old boat and feeling rundown and shabby (not chic). And the sails may wow folks in port, but there is a lot of hoopla over the "unfurling" of sails and playing the same Vangelis music every evening. First time was interesting, but come on folks, what's the big deal. The passenger demographic of this cruise line is well-healed seniors in their 70's who have more money than travel experience and are easily impressed. Overall, the value simply wasn't here. Some may feel they are part of an exclusive guest list of 300 passengers, but the ship is small, staterooms are very small, food service is adequate but average and entertainment is virtually nonexistent. Staff is under pressure to do their jobs and wanted little to do with passenger's requests or comfort. Overall the promise of Windstar's promotional website and literature does not match the promise of a personal and unique experience, an engaging staff, or amazing luxury cruise yachting experience. Boarding the ship in Rome (Civitavecchia), I was astounded that only one of the two elevator was functional at embarkation and the crew had that elevator tied up for hours delivering luggage to state rooms. No staff elevators on board this ship. I spoke with the Reception Desk and they promised each day that the second elevator would be fixed anytime. It took 3 days and constant reminding the desk that there are a lot of very senior passengers who have mobility issues and need the elevator. After repair and elevator started functioning again, they shut down the elevators several times during the cruise and placed an "out of order" sign on the doors. This old ship should never have left port without both elevators functioning. Our cabin was the smallest stateroom ever, with minimal closet and storage space. Bed linens were nice, but the beds were broken down and should have been replaced a year ago. But the bathroom was downright difficult and out dated. I'm 5'11", 185 lbs and it was close for me. Cannot imagine how some on board managed to shower or use the toilets as the space was so tight. Luxury Yacht? Not in my book. Each evening as passengers returned to the ship after a day of excursions, we would congregate on the pool deck expecting to watch the exit from ports during sunsets, relax, swim, chat and enjoy some bar beverages. At 6:00 pm, staff beginning removing all umbrellas, closing pool and jacuzzis, collecting all towels and bar glasses and shutting down the Pool Bar and Deck. Fresh towel bins were empty. Many passengers voiced their objections at this untimely closing of the large pool deck of the ship but staff had their orders and ignored the passengers requests. While reclining in swim wear, we were told to go upstairs and order our drinks at that bar. Then they collected and stacked the chaises to clear the deck. Stupid Ship and Bar Policy. After while, passengers gave up requesting to leave the Pool Bar and Deck open while we sail out of ports. The cruise itinerary was a major draw for us; visiting ports of east and west coasts of Italy, and the Dalmatian coast. Visiting the cruise ports was great fun, but certainly there were the other "mega ships" in port, also. So the idea that the ship is so "small" (700 ft isn't really small), we could sail into ports restricted to larger ships was false. And unfortunately for some, the rear ship "marina" was only lowered twice on the cruise. Many were disappointed that equipment was not in good condition and the kayaks were not available as they posed competition to the local businesses. Shore excursions? Unless you have money to burn, take time to research the cruise ports and figure out what interest you, rather than pay outrageous fees for Windstar excursions (yes, were talking several thousands extra for excursions). It seemed every time you turned around, there were extra charges, overpriced drinks, extra gratuity for staff (I'm glad to tip for extraordinary service), staff saying "no", not possible, cannot do that, sir. Certainly not the promise of the Windstar Cruises. One bright spot in the ships staff was the Gym Facilitor, Nathan from South Africa. Very knowledgeable in fitness and exercise and very aware of the age of his passengers. Well done! I will definitely sail more cruises in the future, but definitely not on Windstar ships. As a matter of fact, we've already booked a Viking River Cruise for 2019. Read Less
Sail Date May 2018
I will start by giving the positives. We had a balcony cabin which was quite adequate and kept clean by a lovely young man who did an excellant job. After the first night when the food and service was particularly poor we complained and ... Read More
I will start by giving the positives. We had a balcony cabin which was quite adequate and kept clean by a lovely young man who did an excellant job. After the first night when the food and service was particularly poor we complained and on the whole things did improve although the food was at best just warm. Apart from the two waiters the rest of the serving staff were often miserable and seemed depressed and appeared total uninterested and lacked motivation in their job. The biggest complaint is the fact you cannot opt-out of graturities and still pay 15% on EVERY thing you purchase even ice creams which is a total con. Also the lack of vital information right through the ship is total unacceptable. Trying to get off and on the ship is a nightmare. Takes absolutely ages to the point where you miss quite a bit of shore time. There seems little in the way of management and on occasion total confusion as to when and where things are taking place. MSC are happy to tell you that they have been in operation for 300 years so you would think after all that time they could get it right!?. Read Less
Sail Date May 2018
We chose this cruise to compare to Azamara Club Cruises, another 6-star line. But Azamara wins hands down for the quality of its staff, staff training, cleanliness on the ship, quality of food, etc. Riviera’s design is that it’s cafe ... Read More
We chose this cruise to compare to Azamara Club Cruises, another 6-star line. But Azamara wins hands down for the quality of its staff, staff training, cleanliness on the ship, quality of food, etc. Riviera’s design is that it’s cafe is on Deck 14, which looks out onto the pool deck, crescent-shaped, so quite small, whereas the library next door is huge by comparison. The night’s entertainment means there’s only the one show, scheduled at 9.45 p.m. The theatre is quite drab compared to the rest of the ship. On the plus side, our cabin was quite spacious and the size of the bathroom was good. In the main, staff were pleasant but not as friendly as on other cruise ships. Seemed ‘surprised’ when you said ‘hello’, and were unsure as to how to respond. The speciality restaurants served good quality food, and the Terrace Cafe too, but the food was not outstanding by any means. They served mashed potatoes as slop! In the evening, large areas of the ship seemed to be devoid of music. No cosy lounges only long ‘corridors’ of furniture. Wouldn’t recognise the Captain if I fell over him! Definitely would not choose Oceania again and have unsubscribed from future mailings. Ports included Sicily (why?) and Cephalonia (only one step up from Sicily), Split (Croatia),Kotor (Montenegro), Koper (Slovenia) especially nice, Venice was as mad as ever! Read Less
Sail Date May 2018
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and ... Read More
Well firstly the on board entertainment/activities was very poor from the last cruise I was on...the entertainment does not last long for people who don't do excursions...I got very bored on the ship...there is it enough music and dancing at the pool area....some scheduledscheduled activities didnt even take place...the entertainmet staff is not engaging enough... The casino system is very bad with the ticket system ...one would think that money would be loaded onto your card..and like myself who was could unaware lost 60 euros cause i didnt print a ticket....and the casino couldn't even tell me who then took the ticket out of the machine ...I'm sure the casino staff are very aware of this over site and has collected many unclaimed tickets for them selfs...this ship is just about marketing on board to make me money off passsagers and less worried about the passengers enjoyment....the rule that all passangers sharing the all inclusive drinks package is a total indecation of this...my cabin partner was not a drinker so why do both need to make the purchase, I find that totaly unaceptable and gready of MSC to make more money... .other than that the ship itself is very good and the food is great.....and the lack of staff understandings English is not a good thing Read Less
Sail Date April 2018
Pardon my long review but I hope you will find my comments helpful. We are a couple in our early 70’s that just took an 11-day Mediterranean cruise on the Norwegian Spirit leaving Rome on April 15,2018. This was our 11th Cruise, the 5th ... Read More
Pardon my long review but I hope you will find my comments helpful. We are a couple in our early 70’s that just took an 11-day Mediterranean cruise on the Norwegian Spirit leaving Rome on April 15,2018. This was our 11th Cruise, the 5th on NCL. We’ve also been on Costa, RCCL, Renaissance, Oceania and Azamara. The first thing I want to say is that NCL’s communication with passengers was abhorrent. There was NONE. NCL should be ashamed of their lack providing any meaningful information to their passengers. Our cruise was very port intensive in ports that were a bit off the beaten path. That was what made it desirable for us. But, the only information NCL provided about the ports were sales pitches for their own shore excursions. No dialogue on what to do in the port, how to get transportation in the port, why the port is significant, no map of the port area, the port or the surrounding area. NOTHING AT ALL. It was ‘get off the ship and you figure out where you are going.’ Don’t expect SQUAT from the company who you paid to put you on vacation unless you want to pay them for their over-priced and underwhelming excursions. And on top of that, the PA system on board was of poor quality and usually impossible to understand as the English being spoken was too rapid and delivered by someone who was obviously not a native speaker. Now let’s go to the ship. The Spirit’s Asian theme is overdone and no longer relevant to the market being served. But the size of the ship is wonderful and the common areas are great. There are any number of outside dining/socializing options which are very important to us. We leave Michigan in the colder months to get outside not stay inside! But....the ship is tired, a lot more tired than it was when we sailed on her in 2009 out of New Orleans. The mix of passengers were mostly couples or large groups. Lots of Australians, English, Asian and European travelers with Americans being in the minority. Not a lot of kids or young couples. I’d guess the median age as about 60. Our stateroom - a B3 family balcony - was very small, had very little storage space and lacked any charm whatsoever. The TV remote didn’t have numbers - just up and down buttons for the few channels available and it seemed to always have issues. There was no US news channel like CNN and that was frustrating - at least for us from the US. On the plus side, most of the staff were friendly and accommodating. A huge Shout-Out to “T” the bartender at the aft Raffles Court outdoor bar who was a joy! The ports of call were wonderful as was our weather - 11 days of sun and temperatures in the 70s and 80s. But be warned..... I cannot imagine being on this cruise in Summer with the heat and crowds in the ports visited. In every port we were the only cruise ship. If there were any more it would have been a nightmare in terms of crowds. The food on board was a mixed bag. Some nights good - others, almost inedible. Stay away from the flounder unless you like eating breaded cardboard! The meals in the specialty restaurants were quite good but it’s hard to justify the up charge each night. Scores (0 - horrible; 5 fantastic: Ship common areas - 3 Stateroom (balcony) - 2 Food (complimentary) - 2 Specialty dining - 4 Entertainment - 3 Ports of call - 5 Communication - 0 Outdoor areas - 5 Pools - 4 Bars/lounges - 4 Service - 3 Ship Overall - 2 (below average) *Cruise Overall - 4 (above average) *We had a great time on this cruise due to the itinerary, the friends we made on board and the absolutely fantastic weather. Change any of those, and that 4 could be a lot lower. I’m pretty sure this will be our last cruise on NCL. The constant marketing of extras has become a complete turn-off for us. It’s obvious that NCL’s price point does not allow for many - if any - extras or amenities. The offered excursions are expensive and underwhelming. The food was average at best. And I don’t want to buy any so-called ‘art,’ cheap jewelry, purses, or any ‘75% off’ low-end watches that were constantly being hawked on board. NCL was great while it lasted as a desirable cruise line. But, it seems to have morphed into just another Carnival or MSC running low budget cruises for the mass market. We’re sorry to leave but will now cruise with other lines. Read Less
Sail Date April 2018
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina ... Read More
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina is a magnificent ship, but I'm afraid thats where it ends! Overcrowded, to many children onboard even making late dining a nightmare (9 o'clock) kids crying & running around. 2 smoke rooms onboard as well as smoking in the Casino....smell permeated through the ship. Food very very average in restaurants, marginally better than buffet (which was full of rude people that piled their plates like there was going to be a famine) the staff are obviously not happy. Entertainment the same every night! English about 4th down on the list spoken onboard. 15% surcharge on everything purchased onboard...coffee, drinks etc. They also tried to charge €10 per person per cabin a day!! When we questioned this we were told it pays the staffs wages...sorry MSC your job to pay wages!!! And we will tip those that deserve it!! Shuttle costs expensive. Would i recommend MSC? No way. To many unruly kids, arrogant travellers, no organisation in buffet as well as theatre...umhappy staff (no wonder with the way they are treated by some onboard) Read Less
Sail Date April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
Sail Date April 2018
This was the 1st time in MSC. We have been to 13 other cuises before with 5 different companies. MSC was the worst in our experience. We chose this cruise because of the date and itinerary (that was very good). The daily news (paper with ... Read More
This was the 1st time in MSC. We have been to 13 other cuises before with 5 different companies. MSC was the worst in our experience. We chose this cruise because of the date and itinerary (that was very good). The daily news (paper with day information) came at midnight!! we never could programme the next day before that. The vouchers for the excursions came only late at night the day before the excursion. This vouchers should be in our cabin the day we boarded the ship. The embarkation was very confused. No signs to indicate where we should go . We walked a lot looking for the entrance. The restaurants were overcrowded and short stuffed. The stuff were tired, not helpful and poorly trained. The buffet was always partially closed so there were long cues to get food. The food quality was poor, cheap and not tasty. The music was good but no bands . Only duos, mostly brazilian or latino. The shows had great performers and dancers, that in 6 shows, 5 were the same with different clothes. Only playbacks, no life music, no staging preparations -theater scenarios settings apart from lights. No available complimentary Water!!! No decaff coffee availability. Only if requested , after a long waiting time , sparingly (they brought me only 1 sachet!) The reception stuff looked tired and were not friendly. Read Less
Sail Date March 2018
this was our first cruise.My wife's ambition to cruise the Med. Visions of good food, good service and interesting places to visit, the main reason for chosen this particular cruise was its ports of call. Unfortunately it wasn't ... Read More
this was our first cruise.My wife's ambition to cruise the Med. Visions of good food, good service and interesting places to visit, the main reason for chosen this particular cruise was its ports of call. Unfortunately it wasn't as we had hoped. Dumped at the harbour side with our luggage, ignored by some attendants wearing high vis jackets and expected to fathom out the boarding procedures. when we were acknowledged it was a curt' go over there. ' .having left home at 2.30 am arriving at Barcelona port at 10 and not expected to board ship until 3 it was not a god first impression. Obtaining the cabin key was another farce. it would have made more sense to have explained that the key, along with the luggage would be in the allocated cabin which would be unlocked.The cabin was clean and adequate but the wind noise when at sea and the drone of the engines was nearly un-acceptable. the ship was clean and tidy, well furnished if perhaps a little dated. The staff were friendly and some very helpful. The items to purchase on board, drinks,water and excursions ( if you hadn't purchased in advance) were very expensive. The self service cafeteria was like feeding time on the farm with everyone pushing and shoving and devouring as much as they could get there hands on. not like the vision of civilised dining we had anticipated. the food was bland and tasteless and a bit monotonousness. the allocated evening restaurant served minute portions of similar quality. Not to be recommended is the Chinese, Japanese restaurant that was available for an extra charge, i can say it must rate as one of the worst i have ever eaten in and is an embarrassment to the nations it is meant to represent. avoid at all costs. now the good points. The salad bar and fruit bar were both excellent. the evening entertainment was superb, a pleasure to watch and the fact we had pre-purchased a drinks package allowed us to sample different cocktails.. sorry but that's it . The daily itinerary, along with suggested evening dress code was a good idea, telling us times of various activities and also which musician was in which bar. its a pity that most people chose to ignore it, unless jeans, trainers and open neck shirts are classified as evening dress for men . ! ! ! we were charged a charitable donation to our on-board account, another payment they think there gusts should make . this seems to be an automatic, not notified charge that the inexperienced guest need to be aware of. our overall opinion of this cruise line is, that it wants to extract as much money as possible from its guests and give as little in return as possible. Read Less
Sail Date March 2018

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