We chose the cruise for the destinations. Which on 50% of the time was as expected. The others were not as advertised. We had to pay extra to get into the local towns, even when using their shuttle services. In Dubrovnik, they charged $12 ... Read More
We chose the cruise for the destinations. Which on 50% of the time was as expected. The others were not as advertised. We had to pay extra to get into the local towns, even when using their shuttle services. In Dubrovnik, they charged $12 per person, they told passengers they needed to purchase tickets before they left the ship, so passengers panicked and purchased. When in Dubrovnik you could get a taxi, seating 5 people for 13 euros, to the town. Something they didn't tell you. They did this on 3 destinations throughout the cruise.
Drinks - When booking there cruise at Thomas Cook we were asked and agreed to pay all gratuities before embarking the ship. On arrival we found out we had to pay an 18% gratuity charge for every drink purchased, which they call a service charge, but is on the receipt as a gratuity. When sitting on the open decks not one bar member came around to offer drinks. We always had to go and get our own drink from the bar.
Entertainment - In 11 days, we received 2 very poor shows from the show team. We never saw them around the ship socialising with other passengers and when asking about them was told they were rehearsing. If this was the case the show would have been a lot better than it was. On Thomson cruises, the show team do a show every day and a live cabaret or deck party. Even with that amount of shows, the quality is far superior to royal caribbean.
The headliners weren't even that good either, the opening night consisted of a woman twirling a hoolar hoop and ribbons for 45 minutes, not entertaining. They also put on a mime act, that looked like he was stuck in an oversized condom for 45 minutes, this was also very poor. To top it off their farewell show consisted of the same lady who opened the cruise. They did have 2 headliners acts in the 11 days that were good, Four ever and a Motown group.
Food and Dining - The service was good in both restaurants, but the food was far from adequate. I had to result eating the indian selection every evening and my mother, who can't eat cream or creamy food, was eating salad and the rubbery chicken breast as everything else was masked in sauces. They didn't cater from the British clientele onboard the ship.
Crew and Staff - On 90% of the time the crew were rude and very unapproachable, when approached for a complaint about the bar service they were very invasive. We did approach the issue of the gratuities and they say it was down to royal caribbean who set the prices on the bar and this couldn't be changed. We are taking it further. The only people that were approachable and nice were Janette and Maria in the Windjammer restaurant and Roberta in the Schooner Bar.
Disembarking - We were thrown off the ship at 9am and sent to the airport, even though our checkin wasn't open until 11.45 and we couldn't board the plane until 1.10pm. There were limited seating and way too many passengers in the airport for the size of it. If you wanted to stop on the ship, you had to pay $35 per person and then you could only sit in one place and couldn't get food or drink. When you pay over £1500 per person you expect more.
Cabin - The Cabin and cabin steward was excellent, could not find any issues.
Adult areas - Even though the solarium was advertised as adult only, children were still using the facilities and nothing was done by the crew. I think royal caribbean need areas, especially bar areas, where children aren't allowed. E.g the schooner bar.
I have travelled with them now 3 times and it has got worse every time. They are adding costs on everything you do. I would not go with Royal Caribbean again. Read Less