Chaos is the basic for this experience. Not only caused by the Covid restrictions but overall there’s a huge lack of quality in service, attitude and amenities.
Considering people are paying at least over $1200,= per night, you are expecting the absolute best. What is delivered is a Royal Caribbean cut money policy where not the quality but the quantity is boss. Expect poor, poor beds and ...
The NCL Jade May 1, embarkation Anthens, round trip. The following issues occurred during the 7 night cruise.
1) Lack of communication that an antigen test was required before boarding, which was redundant due to the PCR test that was required before we could board.
2) Port being removed without prior notification until on board and reviewing itinerary. And notification that a 2nd PCR would ...
Customer Service is poor and benefits are not transparent.
When we first booked for a September sail date, we were told there were 15 days before departure for the "Peace of Mind” delay for our cruise. In July, with the virus still rampant, we rebooked for a November 2021 sail date which we assumed was still under the “Peace of Mind” policy. We then attempted to change the cruise sail date to ...
This is our fourth, and now last, Windstar cruise. The ship, the Windstar, is run down and tacky. The food was awful. The equipment in the “gym” creeky and poorly maintained. Lastly the shore excursions were often boardering on worthless. Internet? $245 a week for minimal and often nonexistent service. And all this for a premium price. Windstar needs to up its game considerably if it want ...
We chose this cruse for a birthday celebration and we were already in Greece. We were looking forward to sailing under sail, even if briefly. They play loud music to accompany the raising of the sails, then take them down straight away. No lift on this older boat and a lot of stairs to get to dining room, etc. Our room steward was excellent. Food was very good and BBQ on deck lovely. ...
Booked this cruise due to itinerary and being a small ship. The whole cruise was terrible starting with the ship not arriving into New York at 1 pm instead we boarded at 11.30 pm. Our first port of call was cancelled with a $55 refund ! Very little to do on board on the sea days. Food very average and sometimes cold. Shore excursions over priced and poorly run with guides that did not speak ...
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment on board. The Ports in Greece were very disappointing to us. Disembarkation was the worst I have ever experienced. 2+ hours to disembark a ship of this size. ...
I was on the booze cruise that seem to be some elses’s party. I have had in the past wonderful relaxing trips on Silverseas. After a couple of tough years I was looking forward returning to Silverseas and a relaxing seven days and being spoilt.
As soon as I boarded Whisper I went as usual for a relaxing drink by the pool to get over my journey and while waiting for my luggage to arrive in my ...
We had a Silver Suite - spacious, clean and reasonably comfortable. Our butler (Ronaldo) was superb. And the Voices of Silversea (singers) were exceptional.
BUT this is not 6* luxury cruising, and they have clearly taken a corporate decision to cut costs wherever they can. For example:
(i) the house champagne was Ok (Heidseck Monopole Blue top) but the house wines were cheap and ...
This was supposed to be an “Ultra Luxury cruise with a sophiticated ambience with like minded travellers”. Instead Silversea sold two group bookings so that out of a maximum capacity when full of 380 passengers over 270 were group bookings. The larger group was over 220. If this wasn’t bad enough, the group were low earning commission agents who were a part of a multi-level network marketing ...