86 Seattle Norwegian Pearl Cruise Reviews

I gave it a poor review because originally we were to go to Juneau and instead went to Icy Strait. Then the last stop was to be Victoria 6pm to 12 pm. There was a medical emergency on the boat and our stay in Victoria was from 10:45 to ... Read More
I gave it a poor review because originally we were to go to Juneau and instead went to Icy Strait. Then the last stop was to be Victoria 6pm to 12 pm. There was a medical emergency on the boat and our stay in Victoria was from 10:45 to 12:15. By the time you get off and then back on you have no time. Also it was so late everything was closed. The entertainment was very poor on the trip also. When we think if cruise entertainment we think Vegas. It was nothing of Vegas quality. Alaska was absolutely amazing. The staff was very friendly and did a wonderful job. Our room was spacious enough and comfortable. The food was good. We only ate at the complimentary restaurants. We did do excursions and they were great. Like I said before, Alaska is amazing. The views are breathtaking. We just thought for the amount we pay for a cruise it should be amazing all around. Read Less
Sail Date September 2018
We had a really bad experience on this cruise. 2 of the 3 shore excursions we had booked we're cancelled. We only got half our money back for one of those excursions. One of our shuttle drivers forgot to pick us up and we had to hitch ... Read More
We had a really bad experience on this cruise. 2 of the 3 shore excursions we had booked we're cancelled. We only got half our money back for one of those excursions. One of our shuttle drivers forgot to pick us up and we had to hitch a ride with another shuttle. The guest services agent was actually rude to me when I was trying to explain to her what happened with the first excursion. Our third excursion was downright boring and not worth the money we paid for it. We would have rather walked around Victoria, rather than take a bus tour. We weren't docked in the ports long enough to actually get to experience the towns. The actual cruise ship itself was fine, but lacking in activities for us to do during the day. The food in the non-complimentary restaurants was pretty good. The food in the complimentary dining was mostly bland. The bed in the cabin was really uncomfortable. The walls are thin and you can hear people in the hallway at all hours. During the day, all there was to do was eat, drink and play bingo or trivia all day - you can only do so much of that before it's boring. On top of our bad experiences, we both got very sick the last day. So, unless you like eating and drinking non-stop, sleeping very little, getting sick and being stuck on a boat for days at a time, don't waste your money. There are much better ways to travel Alaska. Read Less
Sail Date September 2018
We went on this cruise to take our family to Alaska. My sister had sailed with NCL prior to and said it was good. This was our second cruise this year, having cruised on a different cruise line, Royal Caribbean, which was a great ... Read More
We went on this cruise to take our family to Alaska. My sister had sailed with NCL prior to and said it was good. This was our second cruise this year, having cruised on a different cruise line, Royal Caribbean, which was a great experience. Our embarkation went smoothly enough, considering the amount of people getting on. The overall condition of the ship was ok. A few of the doors leading out to the deck weren't working correctly and had to be repaired. It appeared that the engines were also in need of repair or maintenance . While in port at Juneau, the ship was smoking out the harbor. We work for Caterpillar and could tell there was an issue with these units. The cabin accommodations were acceptable, but wasn't what we paid for. We purchased a floor to ceiling window but received a small window instead. As far as the dining, one of the restaurants we frequented, O'Sheehans Irish Pub, had good service but the food quality and menu needs attention. When we'd receive our food, it took almost half an hour to receive and was either luke warm or cold by the time we received it. One of the servers was exceptional in his work ethics. Had it not been for him, we wouldn't have continued going there. The food and service at Cagney's Steak house and Le Bistro was good. We paid for the food and beverage package; however, the food package was only for 3 days. The food and beverage package on Royal Caribbean was for the whole time of cruising and wasn't nearly as expensive. The bar lounge, Spinnacker's, was disappointing. I ordered a drink that had tea and honey in it. The bartender informed me that there would be an additional charge for the tea. When we explained we hadn't had to pay extra on the lower levels of the ship, there was no reasonable explanation as to why we were going to have to pay extra. We accepted this extra charge and then were informed we had to go downstairs and get our own honey. This should have been explained prior to making the drink. By the time I got the honey, my drink was cold. Not very convenient. At the first port, Juneau, we had booked ahead the shore excursion for Mendenhall glacier and whale quest. Fortunately we planned ahead and were able to disembark early so we could get some shopping done. When we informed the excursion desk regarding our plans and that we would meet the group at the dock, the employee freaked out and told us we would be taking our own chances and that we wouldn't have enough time. We took our chances and we had plenty of time since the Pearl was late docking. They were waiting for the Bliss to get out of the way so we could dock. The excursions at Juneau were enjoyable. Unfortunately we had to rush to get back to port to board the ship. We had no time to eat anything all day. Due to the lateness of getting back on board, a few of the restaurants had already closed. A lot of the passengers were upset and were scrambling to find a place to eat on the ship. Fortunately were were able to get into Indigo's before it closed. The service and food was acceptable. At Skagway, we did the White Pass Scenic Railway. Fortunately we only signed up for the tour that was 3 1/2 hours long. We were able to do some shopping while on shore and for the first time on our Alaskan cruise, were able to eat Alaskan crab. Several of the passengers we spoke with throughout the cruise were shocked and disappointed that on the Alaskan cruise there was no Alaskan crab or salmon, which Alaska is known for. Other cruise lines offer this kind of food normally. One of our friends who was also on a cruise in the Caribbean at the same time as us, said they had crab, lobster, and salmon on their cruise ship. At Ketchikan, we did the Totem Bight Park and Lumberjack show. Both of these excursions were interesting and entertaining; however, once again, there wasn't enough time to do much shopping and we barely had enough time to eat while ashore. We had to rush again back to the ship, only to stand in line for almost an hour to get back on. Had we known it was going to take that long to get back on, we wouldn't have chocked our food down but taken our time and enjoyed it. Many of the passengers were complaining about how long it took not only to get onshore but then getting back onto the ship. We felt like cattle being herded on and off the ship. At Victoria, B.C. we didn't take do any excursions since we'd already been rushed throughout our cruise. We were able to have a decent seafood dinner for once on the whole cruise. Before getting back to Seattle, we double checked our bill and found out we had been double charged for some cologne. We had to stand inline with several others to get this double charge removed. My sister had paid the service charges ahead of time. She was charged for this again, which she had to have rectified. While waiting inline to disembark in Seattle, my sister was called out of line to go back down to services. Our whole family waited for at least 45 minutes. We ended up leaving before our whole family could get off since our plans were different. After my sister waited for over an hour, she was informed they didn't need to talk to her, it was a mistake, and they were sorry. Once we got back to Seattle, we met up with some friends and went to dinner at a local seafood restaurant, Ivar's Salmon House on Lake Union, where we had Alaskan salmon and clams for dinner. Funny that we had to go to a restaurant onshore to get good seafood and Alaskan salmon, which the ship didn't offer. The entertainment on board was decent, nothing special. Looking back on the whole experience with NCL, if we were to go back to Alaska, we wouldn't use NCL again for the price that we paid. It was very disappointing. If you would like a more detailed review of this cruise, we will be more than happy to provide one. Read Less
Sail Date September 2018
Our recent cruise was a dissapointment in several respects. We had the 7 night dining package and the food and service was below par. The waitstaff was inattentive and it took forever to get served. The quality of the food was very ... Read More
Our recent cruise was a dissapointment in several respects. We had the 7 night dining package and the food and service was below par. The waitstaff was inattentive and it took forever to get served. The quality of the food was very mediocre and not up to the standards of a decent restaurant. The food and choices at the buffet were as good if not better. The onboard entertainment was also substandard. The in cabin video choices, 3 news channels and re-runs of out dated movies was a joke. None of the lounges offered any sports programming. Why does Norwegian utilize 1960's technology instead of offering some real entertainment choices? The constant cruise director announcements about the hokey onboard game events were very annoying. Next time we cruise it will be on Crystal or Silver Seas. I'm willing to pay more money for a decent vacation. On the positive side, the embarkation and disembarkation was done very well. Read Less
Sail Date August 2018
The deceptive advertising practice of offering free promotions that subsequently don't apply forced an upgrade of about a $1000 to get a service level I thought I had in the first place. This effectively felt like a bait & switch, ... Read More
The deceptive advertising practice of offering free promotions that subsequently don't apply forced an upgrade of about a $1000 to get a service level I thought I had in the first place. This effectively felt like a bait & switch, and it overshadowed the experience itself. Writing to NCL about this only prompted a robotic repeat of their policy. If the purpose of customer service in a competitive industry such as cruising is to remedy problems and work towards getting repeat customer, they clearly failed. The staff, food & drinks on the Pearl were mostly great. Staff at the Magnum bar was exceptional and the comedian Sam Fedele is hilarious. One of our four excursions, the seaplane glacier tour, was cancelled due to weather, though we could still see seaplanes regularly taking off for most of the time we were in Juneau. The lack of timely notification also meant we could not effectively plan another excursion that worked for us. The other excursions (snorkling, Chilkoot trail hike & river float, and ziplining worked out well, although due to the late arrival in Victoria we did half the ziplines in the dark. This has it's own charm but may not be for everyone. The NCL wifi package was another disappointment. Bought their 250 minute package which seemed to switch itself on without notification and as a result was gone in a flash without any actual use and then to add insult prompted $60 in overage charges. The scenery in Glacier Bay is awe inspiring; something you want to experience at least once. We saw and heard Margerie Glacier calving three times; just awesome. Having a knowledgeable Park Ranger narrate what we saw during the morning using the ship's PA system was also a nice touch. Cruising is a great way to travel and experience things you're unlikely to do otherwise. On other cruises we went on a submarine, walked in a walk-in volcano, helmet-dived, race in a competitive yacht, canopy-trailed etc. I definitely plan to cruise again, but unlikely with Norwegian. Read Less
Sail Date August 2018
To see Alaska and enjoy the freestyle cruise experience.we were on board with very rude and self abosorbed etnic group who had no consideration nor the desire to co exsist with other people. This was on board and ashore on our excursions. ... Read More
To see Alaska and enjoy the freestyle cruise experience.we were on board with very rude and self abosorbed etnic group who had no consideration nor the desire to co exsist with other people. This was on board and ashore on our excursions. They ruined our shore excursions. We also found the specialty restaurant Cagneys not as good as before with a decline in quality and an ala carte menu. The shore excursions were falsely stated as to the exersion levels as movement was a concern of ours. This was all of them not just a few. The officers seemed to want to be anywhere but at the latitudes cocktail party and that was a ploy to get us to reapply a deposit for future cruises. The washy washy group with the guitar was enjoyable but missing for the most part in the aft entrance of the buffet area . The crew was excellent meaning the everyday people we met. We really did not enjoy ourselfves for the amount of time spent traveling to get to Seattle to go on this cruise Read Less
Sail Date July 2018
service from the crew was excellent, but here's what you don't get on Norwegian, which I think is a big mistake: 1) no locally sourced seafood, despite being in the seafood capital of the world. No king crab or dungeness crab, ... Read More
service from the crew was excellent, but here's what you don't get on Norwegian, which I think is a big mistake: 1) no locally sourced seafood, despite being in the seafood capital of the world. No king crab or dungeness crab, no local salmon or halibut. You can see it everywhere in port, but for some reason Norwegian refuses to stock it. You can't even get it in the specialty restaurants. To me, this is shameful and is telling of the company's lack of interest in providing a high-quality experience. They did classics like chicken-noodle soup, and salads well, but a major part of traveling is experiencing local flavors, and that wasn't possible on the ship. 2) mandatory 20% gratuity on everything, even on you "free at sea" options, like dining and "unlimited beverage package." This meanings that for 2 people, you can expect to pay $250 in gratuities alone for the beverage package. That is not "free." Also, what's the point of an automatic gratuity? The potential for a gratuity is what creates the motivation for the person receiving it. It you remove the motivation guess what happens. 3) the "unlimited beverage package" does not include espresso-based drinks or fresh-made juices. I can appreciate paying any upcharge for super-premium liquor, but espresso, seriously? And they want full Starbucks prices too. 4) not much time in port, except for Skagway. You don't get to Juneau until 2 pm, which doens't give you much time to really explore. Ketchikan is barely half a day, and you don't get into Victoria until 6 pm, which causes you to rush an early dinner just to have some daylight in the port. Read Less
Sail Date July 2018
This is NOT the cruise for you if you do not want to be bored. Traveled with a 17 yr old, two 30 year olds and two of us in our 50's. Every single one of us were bored. But lets start at the beginning. Booked 2 staterooms ... Read More
This is NOT the cruise for you if you do not want to be bored. Traveled with a 17 yr old, two 30 year olds and two of us in our 50's. Every single one of us were bored. But lets start at the beginning. Booked 2 staterooms - Oceanview #5001,- decent dated nothing special. ADA Balcony #10644- Pole in middle of entrance makes it a little hard to use a scooter, Balcony had a Board to use it with scooter which was narrow so Husband could not use Balcony. They lost my DIL luggage, took 3 trips to Customer Service, we were asked to fill out same papers twice, Finally at 11 pm, it was "Found" in another stateroom.- We printed out tags and used plastic holders so no the tag was not ripped off, someone made an error so she had no clothes for an entire day. Only saw our cabin attendant ONCE the entire trip, no way for Husband to enter the room without help, or exit without help. ADA FAIL!!! Customer Service on ADA- the boat is NOT accessible, they had us in H2 for Mandatory meeting, which only had ONE elevator to service entire floor. He will drown first- plain and simple before he makes it there, took us an hour. Beverage Package is a joke, you can not order a Baileys and Coffee with out being charged EXTRA. Bottle Water is EXTRA. A Can of soda with room service is EXTRA on top of the delivery charge for EACH can. My favorite thing to do on an Alaska Cruise is to sit on my Balcony and sip Baileys and Coffee at 3 am and watch the view. This was ruined this trip. No Alcohol after 1 am even in Casino. Cagneys for food was WONDERFUL! Buffets- plain, same food every day. Indigo- service was TERRIBLE. Summer Palace was better, service was good. The only thing for our 30 year olds to do was gamble, our 17 yr old did make friends no thanks to the teen program, they were all bored , sat from room to room until kicked out for loitering. I am certified Travel Agent who booked a family trip, decided we would try NCL over our normal Royal Caribbean. We were never acknowledged as being part of the travel agency, staff wanted to be gone, terrible cruise, The excursions were wonderful!!! However we booked not from NCL. Only positive was that I did win Bingo on the last day- $64.00 a game, split the pot 4 ways for $300 win, however I was told I had 10 minutes to run to the casino to claim it before it closed for the rest of the cruise- yes I said that the Casino closed on Saturday at 1 pm and did NOT reopen for the remainder of the cruise. In fact EVERYTHING Closed on SATURDAY at 1 pm as they started to FLIP THE BOAT for the next group getting on July 8th. Fitness Club- 30 year old signed up for the week for Spin Classes, the instructor did not wear shoes that clipped in, did not know what he was doing. Tried to peddle with feet on top. TERRIBLE, left early. Tried again next 2 days again the same, DO NOT CHARGE IF YOU DO NOT HAVE INSTRUCTORS that know what they are doing. We are returning to Royal for fun filled cruises, and yes before you say buy Alaska Cruises are different- I did an Alaska Cruise in 2016 with Royal on the Explorer and it was a trip to remember which is why we decided to go again, sadly we chose the wrong company/ ship this time. NOT ONCE SAW THE CRUISE DIRECTOR on the ship! Read Less
Sail Date July 2018
We chose this boat over the Bliss as we wanted to see Glacier Bay. Glacier Bay was amazing, but I'm not sure if it makes up for being trapped on the Pearl for the week. Key Takeaways: 1. Get the thermal suite pass unless you ... Read More
We chose this boat over the Bliss as we wanted to see Glacier Bay. Glacier Bay was amazing, but I'm not sure if it makes up for being trapped on the Pearl for the week. Key Takeaways: 1. Get the thermal suite pass unless you want to sit in the lobby and listen to the 50th talk on booking your next cruise. 2. You will be spending a lot of time on this ship. 2 full sea days (Glacier Bay is one) plus half a day in Juneau (2pm arrival), Ketchikan (2pm departure), and Victoria (6pm arrival) so it really adds up. 3. Avoid cabins near O'sheehans (especially on deck 8) as it's extremely noisy during the day and sometimes at night. Now for the rest of the review... First and foremost, the staff at the Guest Services deck were apathetic at best (with a few exceptions). Secondly, the Pearl has one of the strangest layouts I've ever seen on a Cruise Ship. Decks are sliced and diced and there's no clear path to one spot or another. Every passageway feels extremely cramped and like a choke point. You basically have to zig zag sideways and up/down to get anywhere on this boat. Also, all of the specialty restaurants take up so much on space on the ship that are badly needed for common areas since they just sit idle for 20 hours of the day. Since it's an Alaskan cruise, you can't really spend too much time outside hanging on deck, so the few common lounge spaces that do exist get extremely crowded. If you spend time in the lobby, you're bound to hear one of the 1000 talks they give about booking your next cruise or shopping for diamonds in port. Finally, there's not really much to do on the ship that doesn't revolve around them trying to sell you something (Bingo [$40 minimum, really?], Deal or No Deal, shopping talks, etc.) or activities with additional fees attached. Be prepared to be upsold and upcharged on pretty much anything that mildly entertaining beyond sitting in the lobby or going to the shows at night. Read Less
Sail Date June 2018
I have been on many cruises, mostly NCL, and with NCL I was also very satisfied, until now. The food quality was average at best. Not even some of the specialty restaurants were of the past higher quality. Except for some of the ... Read More
I have been on many cruises, mostly NCL, and with NCL I was also very satisfied, until now. The food quality was average at best. Not even some of the specialty restaurants were of the past higher quality. Except for some of the lounge entertainment, the rest of the entertainment would not have made the cut on America Gots Talent. I.can see magic acts and acrobatics about anywhere anymore was really expecting at least one high quality broadway act. I truly believe that NCL has lost their vision. This cruise experience was not even upto Canival standards. With all of the completion available such as Royal Caribbean, Princess as well as many others, NCL needs to re-evaluate what kind of a cruise line they want to be. A low budget experience or an experience that will encourage you to choose NCL again. Not the same NCL I had grown to appreciate. Read Less
Sail Date June 2018
My wife and I have cruised more than 30 times. We have experienced the best that cruise life can offer. Unfortunately, our experience on Norwegian was quite disappointing. Our cabin steward failed to make up our room on two occasions ... Read More
My wife and I have cruised more than 30 times. We have experienced the best that cruise life can offer. Unfortunately, our experience on Norwegian was quite disappointing. Our cabin steward failed to make up our room on two occasions (7 night cruise) resulting in us having to seek him out to do even the bare basics such as making up the bed and obtaining fresh towels. I did speak with the gentleman at the guest services desk. He assured me that he would remove the $203 "voluntary" gratuity because our service was so very poor. Having just received my American Express statement, I can assure you that they did not remove the "voluntary" gratuity. Of all of the cruises we have experienced, the meal offerings on the Pearl were quite disappointing. The menu basically does not change for the entire cruise - most of the offerings consisted of chicken and a very poor cut of meat that they referred to as New York Strip. The lamb, shrimp, crab, etc. were all served as an ingredient in a pasta or salad dish. Most of the soups tasted as though they came from a can. Norwegian has greatly improved the embarking and disembarking process as compared to other cruise lines. It was great not to have to wait in long annoying lines getting onto the ship at the start of the cruise and leaving the ship at the end of the cruise. Read Less
Sail Date June 2018
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans ... Read More
We chose this cruise because people had told us NCL was good. We were disappointed. The disappointment started right after we boarded. The bar staff was rude and condescending, we never met our steward and our first mean at OSheehans restaurant was not even edible. My artichoke dip had the consistency of soup!! The ship itself was nice and clean and for the most part, the staff was friendly and those are the only good things about NCL. I’ve cruised with 2 other lines and with both of them I felt pampered and cared for. I didn’t feel remotely pampered by NCL. The food was mediocre. I couldn’t wait to disembark so I could get some good food! Every morning the breakfast buffet was exactly the same. The food was often cold and over/under cooked. It was worse than a Golden Corral buffet meal. Indigo and Summer Palace were better experiences but still didn’t come close to matching the food I’ve had on my other cruises. The entertainment was very good. That is the only good thing I can say when I look back on the cruise. When we booked this cruise we booked another one with NCL at the same time. If it wasn’t already booked I would not be cruising with them again. Read Less
Sail Date May 2018
Thank goodness we had a bunch of our friends on this cruise otherwise it would have not been fun. About half of the staff was nice, the rest were rude and unhappy. The worst was in the Mojito bar, the 2 bartenders were completely rude ... Read More
Thank goodness we had a bunch of our friends on this cruise otherwise it would have not been fun. About half of the staff was nice, the rest were rude and unhappy. The worst was in the Mojito bar, the 2 bartenders were completely rude both evenings we went in there for a drink. Our room steward we only saw twice, when we went to our room they were still cleaning and told us we had to come back and then the last day at 8:50 am come in my room and told me I had to wait in the main lobby to get off the boat. Our room was usually cleaned around 3 or later and never turned down. They just left the room with all 4 beds out which made it very cramped in our room. I think the worst part about our cruise was the food, never good and never warm. The buffet was so crowded and we couldn't find a place to sit and eat our food. I did find a nice chicken sandwich in O'Sheeehans and the shepards pie would come out hot, other than that the food was so disappointing. The Lotus fusion place was OK too. If you are planning a cruise with this line I would suggest taking toilet paper, it was super thin and rough. I felt bad for one our friends because this was her 1st cruise and said she would never cruise again because it was so bad. I have been on many and I know there are more fun ships with way better entertainment, food, and nicer staff. We did like our unlimited drink package but just be aware that you are charged tax on drinks in certain ports which we had no idea until we got our bill. So disappointing that they didn't tell us when ordering. We did have a porthole room and the room was actually a little bigger than other cruise lines which was nice. We did have a great time with our friends but we will not be cruising NCL again. They seem to nickle and dime you everywhere and are trying to sell you something everywhere you go :( Read Less
Sail Date May 2018
My only prior experience with cruises were to Carribean -- 2 Disney cruises w/family and 1 Carnival cruise for my honeymoon. This was my first time on an Alaska cruise. Generally my experience on this ship was far inferior to the other ... Read More
My only prior experience with cruises were to Carribean -- 2 Disney cruises w/family and 1 Carnival cruise for my honeymoon. This was my first time on an Alaska cruise. Generally my experience on this ship was far inferior to the other cruise lines. I'm not sure if it's destination related or cruise line related, but either way I was not impressed. At first we booked a oceanview room, which has a window, however after booking we found out it did not come with the "Free At Sea" option that was advertised. So we called and upgraded our room to a balcony, which did come with the options. (On the plus side, the person helping us was friendly and helpful with this exchange). This ended up being worth it, as we chose the Unlimited Bar/Drinks option -- I do not recommend taking this cruise without that option. The alcoholic drinks are insanely expensive ($15-20+ per), and soda is not free either, not even at the buffets. The only free drinks are tap water, coffee/tea, and the watered down concentrates served at the buffets. We also took the Specialty Dining option, which allowed for 3 free specialty dining trips (NCL was running a special to have 2 Free At Sea options, normally it's only 1. If you have 1, take the drinks). This option was also nice as the restaurants are at least $30/person if not more for a la carte, so it can save you some money. As for the dining itself, it was okay. The specialty restaurants were nice and generally the quality was good. However the buffet dining experience was generally poor. There was only one "real" buffet on the ship--the other 2 being 1)snacks or 2)a much smaller offering. This meant the buffet was packed at nearly all times, and seating was a constant hassle of walking what felt like halfway across the ship. The other complementary place we visited was O'Sheehans, which had decent food but was also usually pretty full and meant you had to deal with the poor waitstaff. Serving sizes were pitifully small to where you'd be better ordering 2-3 entrees per person (yes, I'm American, but even still). As for our room - the room itself was decent for a balcony room. However my main complaint with it was that the mattress was rock solid. I cannot stand firm mattresses, I have a bad hip and am usually a side sleeper, so it was extremely uncomfortable. But I guess if you like sleeping on what feels like a blanket on the floor, then you won't mind. My biggest dislike with the cruise was the waitstaff. All the serving staff generally seemed unfriendly, hardly smiled, and seemed confused by everything. We often had to repeat ourselves several times when making a request. Perhaps it was a language barrier thing, as most did not seem to be native English speakers, but it made the experience unpleasant. The guest service staff was much the same in attitude, and were not very helpful either. When making restaurant reservations they did not offer help or advice, even when we were trying to ask what times were good and available the best they could do was tell us the time we chose was not open. The *only* time I had a server have any kind of a smile or friendly demeanor while serving was at the Teppenyaki, their hibachi restaurant where the chef cooks on the grill in front of the table and does the whole "act". He did a very good job and was entertaining. One final example of a poor experience would be the first day of the cruise, I developed a bad headache and needed some medicine as I had forgot to bring my own Advil/Tylenol. My husband called the service desk and asked where we might get some. The person on the phone apparently did not know what Tylenol was, as my husband had to clarify as "any kind of over the counter analgesic, pain medicine". I figured it would be offered for free, but I was wrong as we were directed to a vending machine outside the medical center that sold a single dose of ibuprofen for $1. So, lesson learned, do not forget your medicine. I would also say the experience with the on-ship activities was a bit lackluster. Their trivia events often had inaccurate answers, and weren't really refereed in any way (not that the prizes were amazing or anything, but if you're going to compete it should feel like an actual event and not just some random questions someone threw together last minute). There was bingo, which was also insanely expensive to buy in, and a Deal or No Deal event which was only slightly less expensive. There were a few entertainment shows that were mildly amusing but also had that "last minute thrown together" feel to them. In general I wasn't really impressed with the onboard activities, especially compared to the other cruises I've been on, and we opted to stay in our room more often than not. On the plus side though, the actual destinations of the cruise were beautiful. We did not do any shore excursions through the cruise line itself--they were all ridiculously expensive. Instead we chose to simply wander off the ship, and there are plenty of tours and vendors selling their competing excursions. To sum up: everything was expensive, which yes is expected but for the money paid, it did not feel like a good value at all. The ship felt overcrowded, the onboard events were passing fair, and the waitstaff were unfriendly and unwelcoming. I doubt I would be doing another cruise through NCL. I would rather try other cruise lines and see how it compares. Read Less
Sail Date May 2018
We chose Norwegian because we had cruised with them and the service and food were really good. Alaska May 2018. We had 3 mini suites, Cabin 11612, 11610, 11608. Three couples, one young adult and 3 kids ages 2, 6, and 9 years. We arrived ... Read More
We chose Norwegian because we had cruised with them and the service and food were really good. Alaska May 2018. We had 3 mini suites, Cabin 11612, 11610, 11608. Three couples, one young adult and 3 kids ages 2, 6, and 9 years. We arrived a day early and stayed at Sutton Suites in Seattle. We took advantage of their cruise package where they pick you up from the airport, take you to the hotel, take you to the port and pick you up from the port and return you to the airport for about $200 per room. The hotel is nothing fancy but our room was clean. Some of the staff walked into the rooms without knocking. There was a mix up about when groups were to go to the port. They made the group that had a noon time to go leave at 10. We were scheduled to go at 10 but had to wait for the van to return but other than that the driver was on time and friendly. Embarkation was simple and easy. We went to the buffet for food while the cabins were being prepared. The buffet can in no way handle the number of passengers. The Italian Specialty restaurant was opened for overflow. It was a LONG walk with plates of food. This remained in effect during the day the whole cruise. Apparently on Alaskan cruises people stay indoors a lot. And for the love of everything Please, Please Norwegian. The washey washey song at the front of the buffet was novel the first day. "I wanna wash your haaaand" but about day 3 it became so annoying to hear over and over and over. There was even a guest who took the guitar and sang for a while. A welcome change. The cabin was clean. The water fluctuated a bit in the shower. Warm to scalding. We called guest services. After that it fluctuated from warm to hot. Tolerable. When I booked these rooms my requirements from the personal planner from Norwegian were that the 3 cabins be close together and in a quiet area. We have been under the kitchen on the Carnival Dream and it was a nightmare. My personal planner Letecia assured me that these rooms were quiet. Nope, carts rolled above us, things were dropped on and off all night, every night. We called guest services several times. After an hour or so if we were lucky enough to fall back asleep someone would knock on the door and ask where the noise was. I clearly told them each time that it was coming from above us when I called. Guest services sent us a bottle of wine (We still have it), 4 chocolate covered strawberries and took $200 from our bill. I would have preferred to have some sleep.It made us tired much of the cruise and limited the enjoyment of the cruise to be so tired. (We booked early so there was a wide choice of rooms for the personal planner to choose from) . NOTE do not book this cruise early. They will tell you that it fills up quickly. It did not and we paid $1800 more for our 3 rooms and still got crappy rooms.Norwegian gave us $50 per room in onboard credit because the price dropped, so technically we paid $1650 for "choice" rooms that should have a disclaimer. The ship is older. Laid out so that you cannot go past the 7th floor on some elevators, then you have to walk across the ship and go on down. The food in the main dining room was fair. My steak was tough and dry. I had looked forward to Cagney's since we booked the cruise. We ate there one night. It was not worth the money. I finished only half of my steak and my granddaughter barley touched hers. Moderno did not disappoint. Excellent food, Excellent service. Well worth the money. The buffet was very overcrowded with much of your time trying to find a table. I had lots of salads and ice cream. The food was not that appealing. Cold food, no where to sit. The circus act was entertaining. The comedian, not so much. The casino was fun. The port times are a little odd. Arriving at 6 am and leaving at 1 in one port. Arriving in BC at 6 and leaving at midnight when most shops close around 6 but that may be how it has to be with travel time to make it to the next port. I enjoyed the train in Skagway but the guide only spoke about every 15 minutes or so. There was no running dialogue. I would have appreciated more history. I slept the whole way back down the mountain, best sleep I had all week. The dog sleds in Juneau were great. Informative, fun. Glacier Bay was beautiful. When we arrived in Victoria we walked (cabs were$13 a person and there were 10 of us so that would have been $260 round trip) for about 20 minutes to the dock. Most of the businesses were closed. Town was another 20 minute walk. We went to the park above the dock. It was nice. Day 2 I got seasick and had to use medical. Heart out of rhythm. They came to the room and took me down in a wheel chair. Medical had to argue with house keeping to clear the hallways. Medical was competent and friendly. ($2100) I like the new thing where you check your bags the night before and they are sent to the airport onto your plane. Our luggage arrived with us. Disembarkation was smooth. Overall would I do it again? NO WAY. We arrived home needing 2 days just to catch up on sleep. We were exhausted. Read Less
Sail Date May 2018
The good - we stayed in a Haven room. As a result we had a private restaurant for breakfast and lunch. Without that, the cruise would have been awful had we been in the battle that occurred each day in the public spaces and the buffet. ... Read More
The good - we stayed in a Haven room. As a result we had a private restaurant for breakfast and lunch. Without that, the cruise would have been awful had we been in the battle that occurred each day in the public spaces and the buffet. We also did specialty restaurants each night except one, also saving us. Lastly, we did the drink package, also a good thing. So all in all the cruise was barely OK due to our finessing around the normal cruise experience. Our shore excursions were AMAZING, also salvaging the vacation. The service in the Haven restaurant and the specialty restaurants was fantastic. The bad - AVOID any Norwegian cruise that allows friends and family to sail free unless you are one of the people that wants to jam 4 people into an inside cabin in a double bed PLUS two bunk beds. That's right - we saw four large people coming out of one room the size of a walk-in closet. Now normally I would not care what the in-room situations are, but those people all want nothing more than to get out of that little room, clogging up all of the public spaces. And then there is chow time. The buffet had less manners and respect from the patrons than the lunch line at a maximum security penitentiary. We noticed one "clan" literally locking down 12 seats across 4 booths for the entire breakfast span of time (5 hours). It appeared they would send 3 people down to hold one table each at around 6:00 a.m.and then all of their free friends and family would shuffle through in shifts. At approximately 2:00 p.m. there was one person still at each of the tables and each was asleep. Yes, asleep. The casino - perhaps it is a nice casino, but as a non smoker I was appalled that they allowed smoking in the casino. A smoker can enjoy the casino by going out for a smoke break. But a non smoker cannot enjoy a casino that looks like it is full of fog due to all of the smoke. HORRIBLE. Going ashore and re-boarding - good luck avoiding a long line. Lastly, be sure you know what your deal is. We had a few questions for the front desk concerning our bill. On two occasions the front desk agent was not aware of the promotion we had booked. If it were not for me knowing, we would have been overcharged. We are long time Regent Seven Seas cruisers (3 previous to Alaska) and tried to do our 4th Alaska cruise in a manner to save some $$. We had an 800+ sq ft room with two bathrooms and two balconies that was fabulous. The Haven amenities were good. But we would NEVER book Norwegian again if it was a Friends Sail Free cruise and likely would not cruise again even if it was not. Read Less
Sail Date May 2018
We sailed on her in May 2016 for a 10 day to Seattle. WOW what has happened?? Food has gotten less desirable, even Cagney's was marginal, and no lobster. La Bistro was still nice and felt like it was special. So here goes. First ... Read More
We sailed on her in May 2016 for a 10 day to Seattle. WOW what has happened?? Food has gotten less desirable, even Cagney's was marginal, and no lobster. La Bistro was still nice and felt like it was special. So here goes. First let me say I truly dislike people who go on and on about something trivial but now I am one of them. My husband and I love to play a dominos game while we cruise. One of the few places that has good light and chairs to sit in is the Garden Café, we usually play out by the pool if the weather is good, this cruise, the weather was not good, oh well it's Alaska. So we were playing our game while only three other tables were occupied in the section, it was 130 on Skagway Day. Along comes an officer and tells us to leave, it is a Company rule, fleet wide, no one can play games in any area that serves food. And it has been a policy for three years. Really? Well we played day in and day out on our TA to Spain in the outdoor café in April 2017, we played everyday out back on the same ship in May 2016 for 10 days. Went to Guest Services - told the same thing, talked to Nextcruise people same thing, then got to talk to the Hotel Manager at the loyalty get together. He stumbled all over himself. My point is - if people can sit and visit and not eat, if people can sit with their phones playing games, or reading their tablets, if people can occupy tables to let their children color and no one says anything, then why were we singled out?? I will write Headquarters and I am sure they will hem and haw about it. But take notice Norwegian we are thru with you. Your staff kick Two Loyal Platinum members to the curb like rubbish, we are done. Read Less
Sail Date April 2018
Norwegian pearl horribly lacked seating...absolutely no outside along the decks. Only around the pool (by the way i would never recommend this ship for warm weather sailing because the two pools and 4 jacuzzis are side by side....so every ... Read More
Norwegian pearl horribly lacked seating...absolutely no outside along the decks. Only around the pool (by the way i would never recommend this ship for warm weather sailing because the two pools and 4 jacuzzis are side by side....so every one on the ship would be crammed in to the same area). This ship is horribly lacking in entertainment!! It was a big waste of time and money!! We have sailed with other lines before and loved it....something is wrong with this line! The big on board entertainment consisted of daily origami lessons (offered by inexperienced instructors who could barley clarify what it was we should be doing and more often just went from person to person doing it for them). The sanitation crew was the best daily entertainment on board.....they give you hand sanitizer! the night life was dull. The crew was boaring. And the staff was rude!!!!! We hated this ship....this cruise was so boring and lacking in entertainment we feel a sleep in the middle of the day because their was nothing to do! and forget trying to find a seat anywhere!!! We woke up at 5am (2hrs before sunrise)....to get chairs on glacier day. And it paid off because no one had charis...i saw elderly people sitting on the floors crammed in corners because they had no where to sit. This ship was poorly designed. And dont even think your going to be able to use the other on board activities like "rock climbing wall"...the slightest breeze makes them close. My kids 12 & 6 hated the kids clubs!!!! All the ages are mixed together so you have 5 year olds and 12 yr olds playing the same games....and its pretty much you play this or you dont play at all. I checked on them more then once (which is against their policy, but i stormed past them anyways) and saw all the kids sitting in a row while 2 kids played. My 6 yr old was freaking out one day because they played "killer batman!!!"....batman was evil and trying to kill people! So inappropriate for that age group! My kids hated this room and refused to go! The crew actually told us we were not even allowed to sit in the cafeteria to enjoy the scenery or read a book! They told us to leave!! We hated this cruise....we will never sail with norwegian again.....we had problem after problem (including non functioning toilets one day). Would never recommend! Read Less
Sail Date September 2017
My family/friends and I (group of 6 – age 32-59) returned, on 9/17/2017, from a 7 day cruise to Alaska on the Norwegian Pearl. We chose the Pearl as the ship description stated that it was newly refurbished. We selected 3 ocean view ... Read More
My family/friends and I (group of 6 – age 32-59) returned, on 9/17/2017, from a 7 day cruise to Alaska on the Norwegian Pearl. We chose the Pearl as the ship description stated that it was newly refurbished. We selected 3 ocean view balcony rooms at a very hefty expense. While I cannot say enough about the beauty of Alaska, I have a lot to report regarding the actual cruise itself. I have categorized the issues below: 1) Hidden Fees - We took advantage of 2 “FREE” specialty programs offered. The Adult Ultimate Beverage Package and the Specialty Dining Package. After booking those 2 selections, I was informed that an 18% tax was due on both packages, totaling $224 per person. Definitely not free, and does not include the sodas in the mini-fridge. Upon boarding the ship we learned that soda and water were only available upon request in a cup unless you purchased a Water Package for $15 - $45 per person or a Soda Package (includes large thermal cup) for $52.50 per person. We also learned that Room Service, which typically was a free service, is now $7.95 per order. Additionally, we were each charged a “service fee” of $13.99 per person per day (total of $200 per cabin) which was not previously disclosed and seems inappropriate based on the service received. Finally, our Spa Services were increased by an 18% gratuity, which was also unknown until after the service. 2) Food – The food was just plain terrible, even in the Specialty Restaurants. The buffet food was typically cold and over cooked and the desserts tasteless. It was also a zoo everyday with no attempt to bring order to the chaos. The dining room meals were substandard and the only restaurant which provided what I would call a “good” meal was the Teppenyaki restaurant. I stepped on the scale when we got home and I had actually lost weight. 3) Customer Service - This was our biggest disappointment. 90% of the staff we interacted with were either rude, lackadaisical or just plain exasperated by the question asked. Our group has cruised multiple times with multiple cruise lines, and we have never heard NO so much, over the simplest things. For example: a) No. You may not have Diet Pepsi in the mini-fridge. Only regular Pepsi and Sierra Mist; b) No. We do not serve coffee in the casino; c) In O-Sheehan’s. No. We can’t seat you for another 5 minutes. We are changing from breakfast to lunch, and No you may not have a menu; if I give you one everyone will want one; d) Photo Shop. No, we will not hold your photos for you. Just put them someplace out of the way. e) Guest Services. No, we can’t help you with dining reservations. Call them or visit an interactive monitor; f) Lotus Garden lunch. No, we only serve noodle dishes, you may not have anything else even if you pay for it. The regular menu is for dinner only. The most obnoxious experience was when our room attendant argued with one of us over a bottle of water that she believed was not part of the water package purchased. It was very disturbing how long this discussion continued and included threats of a supervisor intervention. 4) Misc. - It seems at embarkation they transposed identities between my roommate and I. Oddly no one noticed for days, and then we got a letter telling my roommate her bank had suspended her debit card. Turns out I was registered as her and she was registered as me. Credit Cards, ship charges and pictures included. Oddly no one noticed and we boarded and exited the boat multiple times. It took 3 people and several hours to get them to understand what had happened and another day to get it straightened out. The casino was closed while at sea on the last day of the cruise, however, no notice of that was provided or posted. All parties had chips and tickets that needed to be redeemed which meant a trip to Guest Services. As expected, Guest Services was not helpful and directed the guest with tickets back to the casino. The day before departure we selected 8:45am as our time to leave the ship and picked up the appropriate luggage tags. At 7am that morning, our room attendant was knocking on the door and I explained that we were leaving at 8:45am. She advised we had to leave the room and go to a lounge. First I heard of that. We departed as soon as we could and was able to leave at 8:30am instead. We have cruised multiple times with Royal Caribbean and never had a single one of the issues detailed above. If already booked, I wish you a much better experience. Read Less
Sail Date September 2017
Having sailed on the Norweigan Epic to the Mediterranean 5 years previously and enjoyed we opted to do a cruise with NCL which was entirely different. We decided to travel to Alaska. Coming from Barbados with a tropical climate year round ... Read More
Having sailed on the Norweigan Epic to the Mediterranean 5 years previously and enjoyed we opted to do a cruise with NCL which was entirely different. We decided to travel to Alaska. Coming from Barbados with a tropical climate year round we thought this would be a great experience. Embarking was ok, would you believe everyone had to discard the water or liquids they were drinking before getting on the boat? That directive still baffles me. There were three ladies in our party and we shared an inside cabin. The temporary bed was inconvenient as it was wedged between the 2 single beds in the cabin. Each one of us ladies has a back problem so climbing up and down to the overhead bunk was a no no. The closet was small and the bathroom even smaller, you could not sit on the toilet seat facing the wall, you had to turn your feet to the side. The only redeeming factor was that the toilets were high which alleviated the need to go too far down to do your business. The safety drill was a fiasco as people were unaware of where their muster stations were. Some of the crew were oblivious. I had done a cruise with Carnival the previous month and everything was well orchestrated. One could not hear the announcements in the room clearly unless the door was open, they were also being aired on a tv channel but who keeps the ship's channel on all the time? Most of the time anyway they were advertising their sales etc. The few occasions the captain came on was to speak of the weather at the next destination and remind the cruisers that other people were facing "more than a little rain" his inference to Hurricane Irma which was about to make landfall in Florida. Although there were some cruisers from Florida aboard I did not hear any updates of the storm from the captain. The food was just ok, long waits in the restaurants and the breakfast omelette station. Clearly the omelette makers were amateurs. The flavoured waters were blah and the expensive water for purchase seemed to be tacky. The crew tried their best but it was seen that they were extremely tired. The most cheerful staff seemed to be the "washy washy ,happy happy " crew with their innovative ditties. To us the ship's tours were overpriced and for someone whose $ equates to US50 cents we had to be very choosy. Mayde we were the incorrect demographic for this cruise. The three towns visited were replicas of each other, an over abundance of jewellery stores. Seen one and you have seen them all. Expected to see picture postcard snow covered mountains all the way, guess we should blame global warming for that or great expectations. However one of the greatest disappointments of this cruise was the visit to B.C. how can you visit someplace when it is dark? A few hours to explore in the dark? Come on! It would have been so much better if we could have seen the place in daylight. I was told that Carnival does an overnight, how clever of them. The additional US $13.99 per day per guest is ludicrous, feels like you are being held at gun point and robbed. I hear you can request a refund, where can I find this form? I would not go again at least not with NCL. Next trip Hawaii, need to find a new cruise line. Read Less
Sail Date September 2017
I consider myself an experienced cruiser with 14 cruises under my belt. I just completed a cruise to Alaska on the Norwegian Pearl and can say that I experienced something I have never experienced on a cruise before, HORRIBLE FOOD! I ... Read More
I consider myself an experienced cruiser with 14 cruises under my belt. I just completed a cruise to Alaska on the Norwegian Pearl and can say that I experienced something I have never experienced on a cruise before, HORRIBLE FOOD! I will admit, this is my first Freestyle cruise and that may be why we had this experience but, I would expect even basic food on a cruise ship to be better quality than a grade school cafeteria. Other cruise lines also offer a variety of restaurants but the food in their main dining rooms is still exceptional. The menu in the main dining rooms on the Pearl was usually the same as the buffet. The only difference between the two experiences was the wait to get into the main dining rooms and then the wait to be served in those rooms, or the take-your-life-into-your-own-hands battle for bread at the buffet. It was the rare occasion when the food was hot and we found ourselves grateful when we could say it was warm rather than cold. Yes, we had cold sausages for breakfast, and hockey puck hamburgers for lunch. Those were also cold. When my husband ordered wings at the pub, O'Sheehan's, they came with feathers still attached, although the feathers were also basted in the buffalo sauce. I called it a cutting edge dining experience. Please note that I am talking about basic food items, not gourmet food. There was no flambe to be found. How hard is it to grill a hamburger? I tried two pork dishes, a roasted pork loin and a grilled pork chop and both times it tasted like someone had farted in my mouth. That is the only way I could describe the flavor. The good thing about dessert is you didn't have to worry about a bad flavor because there was no flavor at all to any of the desserts. We both thought we were getting ill because all we could experience of dessert was texture. We weren't getting ill, all of the other passengers were having the same experience. Unfortunately, even the textures were bad. The bread pudding (which did not include any bread) developed the texture of warm cottage cheese when you put the burnt caramel sauce over it. Warm cottage cheese is generous, warm curdled milk is more accurate and the caramel sauce was not supposed to be burnt. When were were in Ketchikan, we ran into other Norwegian Pearl flavor refugees at a local restaurant and one told us she found a bug in her rice. We were talking to some passengers from the Princess line and they said they had Filet Mignon, Lobster Tails, Pork Medallions in Marsala Sauce, Asparagus Salad, Crab Bisque, and Cherries Jubilee on their main dining menu the night before. We had chicken fried chicken and mashed potatoes. Two things are keeping this review form being a one or zero. This first is Alaska. the magnificence of the destination fed our souls and that made up for the abuse we were feeding our bodies. The second is the the ship was keep immaculately clean. Sans the bug in the rice. I will say that because of this experience, I will never cruise on Norwegian Cruise lines again. Read Less
Sail Date August 2017
This was our 22nd cruise (15th with NCL). We chose this cruise as our son and DIL live in Seattle and it was an opportunity to take both sons and DILs on a trip with us. We have sailed this itinerary on the Pearl before twice. ... Read More
This was our 22nd cruise (15th with NCL). We chose this cruise as our son and DIL live in Seattle and it was an opportunity to take both sons and DILs on a trip with us. We have sailed this itinerary on the Pearl before twice. Unfortunately this may be the last time. Our room and room steward were fine. The ship is showing her age but the crew is trying to maintain it the best that they can with what they have available to them. In many, places the carpeting was worn and ragged. It had been patched but the seams and patches were starting to show their age. The dining was sub par in my book. And the service in the main dining room was awful. Waiting for water and other drink refills is appalling. I remember when a half filled glass was promptly refilled. At one meal had to ask twice for a refill (once before the appetizer was served and again just before dessert--didn't ask at main entre' as server stated they were bringing refills). Now the service in the specialty dining was top notch. But the main dining room was top notch just a few years ago. Everything seemed to be stepped down a couple of notches. I think some of this may have to do with the advent of the free beverage packages being an incentive to get people to book the cruise. Today's cruisers are not as well traveled and their expected level of service is lower. Correspondingly the level of service offered just meets their expectations. We probably won't be going on an NCL cruise for some time. Probably not until we need kids programming. Sorry to have to miss out on all the perks that being Platinum has but other cruise lines have raised the bar and NCL appears not willing to go to that level. Or maybe we have just matured and are no longer interested in mass market ships? Read Less
Sail Date August 2017
We chose this cruise and cruise line to try something different. We had a group of 24 people go. We all had rooms relatively close so that was nice. We had kids from 12-19 and there was absolutely NOTHING for them to do! They were always ... Read More
We chose this cruise and cruise line to try something different. We had a group of 24 people go. We all had rooms relatively close so that was nice. We had kids from 12-19 and there was absolutely NOTHING for them to do! They were always bored and slept more than anything. There were really no activities for the kids to do. The dining options in the restaurants were always the same with VERY LITTLE change. Not many kid friendly dishes either. Portions were small (which I get, but Carnival did a much better job). Not many options for late night dining either. There was O'Sheehans bar and grill but when my 18 year old daughter tried to go eat at 11:15 at night (this is a 24 hour restaurant) the host said it was for adults only and nearly kicked her out, despite her being an adult. The food was pretty crappy. Often came out cold or not cooked correctly. Read Less
Sail Date June 2017
First cruise. Alaskan cruise. Ports were nice but only in Skagway long enough to do something. Buffet food about Dennys quality but the specialty dining (Braziilian steakhouse and Teppenyaki) were good. Dining rooms food same quality as ... Read More
First cruise. Alaskan cruise. Ports were nice but only in Skagway long enough to do something. Buffet food about Dennys quality but the specialty dining (Braziilian steakhouse and Teppenyaki) were good. Dining rooms food same quality as buffet. Had to search for seating in the buffet and several times had to eat standing in the corridor or take it back 8 decks to the cramped room and eat on the bed. Staff so so. Constantly being bombarded trying to sell you or upsell you. Casino so full of cigarette smoke you couldn't go near it, plus the smoke was all around the stairs/elevator and 2 of the entrances to the theater. Spent most of the time just walking on the deck, also full of cigarette smoke. Cabin was unacceptable and a lot of the time unusable do to noise. We felt NCL deceived us by "suggesting" this cabin when do to it's location it was one of the worse on the ship. Should have been told about the location or what is next to the cabin. Would have gladly paid more for a better space. Totally turned us off to cruising. Maybe another cruise sometime on a more upscale line but never again on NCL. Read Less
Sail Date June 2017
June 2017 Spent 2 days exploring Seattle before the cruise- got a City Pass and would totally recommend that to all. A seven day Alaskan trip out of Seattle for a friends birthday. There we a total of 6 of us in 3 separate cabins. Mine ... Read More
June 2017 Spent 2 days exploring Seattle before the cruise- got a City Pass and would totally recommend that to all. A seven day Alaskan trip out of Seattle for a friends birthday. There we a total of 6 of us in 3 separate cabins. Mine was on deck 8 mid ship was supposed to be ocean view but I had 2 life boats outside so there was a small space in between that I could see out of, also the lights were on all night at the lifeboats- kind of annoying. Not impressed by the cabin steward, repeatedly left dirty glasses in room, did not get turn down service nightly and only had 3 towel animals. I couldn't tell you exactly who our steward even was. The size of the cabin was what I had expected. I had cruised on another line about 5 years ago and it seemed identical. The ship was decorated and seemed to be in good condition, I had heard it had been refurbished recently. There was some touch up painting going on for 2 days in the hallway near my cabin and the paint fumes were pretty intense. The main theater had a few broken chairs at the top where handicap seating was and they were not very comfortable. The Newlywed type game was humorous and fun to watch. Didn't care for other entertainment. The adult Karaoke night was horrible! The kids Karaoke was right before and evidently the same handful of kids kept putting in requests and it was the same style (artist) of music each time and the DJ kept doing the kids requests even 30 minutes past when it was to end. Should have stopped taking kids requests earlier so Adult time could have started on time. I was looking forward to adult time and to have a bunch of teens & young kids running around at 10:30 pm was ridiculous. Also going on in the same area was bowling and someone kept dropping the ball over and over and over again and nothing was done- very rude to those trying to sing and just plan annoying. Throughout the cruise there was a lot of sales pitches, always trying to up-sell stuff- did not care for that at all. For example on the first day I think, was a Alaskan shopping tip and insider information presentation. All it was was a cruise staff member giving out "discount cards" and trying to sell you on the fact that this was the time to buy expensive gemstone jewelry and how he was in each port to help all of us get the best deal on thousands of dollars of gold and gems as a personal shopper. My travel companions booked excursions through NCL for each port and they were somewhat happy about their choices, however they did state that they did not feel there was always enough time to explore the towns. I booked 2 excursions through NCL for Skagway and was pleased with each. I did the Ocean Raft Adventure and the short White PassTtrain ride- both in the afternoon so I did have the morning to explore the town. I was by myself and got off the ship as soon as I could and was one of the last to re board the ship since I had the last train trip out that day. I feel like Juneau and Skagway were very touristy and the shops had all the same type of items. It was difficult for me to find items to buy that were actually made in Alaska unless I was willing to pay top $$. Ketchikan was my favorite port- no excursions just took the time by myself to explore. Could have stayed there longer- so much to see and not enough time. In Victoria BC I went with 2 others and we explored the waterfront by foot and found a great little restaurant for some good food and a fabulous sangria! The food on the ship was average at best(,I did not have any specialty dinning) I had the buffet several times for breakfast but seating was always an issue and I feel that after you walk around trying to get what you want by the time you sit down to eat your food is cold. The pub had pretty good fish and chips and their breakfast was decent and usually at least warm. I found dinners to all be pretty much the same no matter where you ate. I ordered the chocolate lava cake 3-4 times and never got one that was cooked properly- all over cooked and dry. The atmosphere at Indigo was nice and the food at Lotus Garden was probably my favorite but it was not a place I would repeat if it was in my hometown- it was just something a bit different than the rest of the places. Service was poor at all the eating choices in my opinion. Not a fan of the free style dining, server do not try to get to know you and your likes, allergies, etc. Seemed to me that a lot of the staff may have been in training maybe- unsure of things when asked questions, slow service on even the most basic requests, just not thrilled to be there in attitudes. Overall just disappointed Embarkation and Disembarkation went very smooth- 5 starts for this part but I was traveling with someone in a wheelchair so I am sure that had something to do with it. The luggage porters on both occasions were fantastic! Overall I am glad I had this experience but it was my travel companions and the actual ports that made it wonderful! The weather was absolutely perfect in each port- I dressed in layers and had a small backpack for each port. For the money I spent I was extremely disappointed in the actual cruise line- food, service & entertainment :( I will not travel on the NCL ever again Read Less
Sail Date June 2017
Norwegian Pearl Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 3.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 4.1
Value for Money 4.0 N/A

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