4 Helpful Votes
Sail Date: May 2018
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with ... Read More
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with recollections and new images. Embarkation was a disaster taking well over 2 hours with management alluding that it was us passengers who arrived later than their appointments that caused the issue. She took no responsibility for having sent staff home knowing how many passengers were yet to arrive. To make tings worse; we kept being told how good they were and their average wait time is 30 minutes. At this point my wife and I were thinking we had made a huge mistake leaving our well established loyalty to Princess. Once aboard ship and having finally received our luggage many hours later, we met our cabin steward who unfortunately was met with our frustration and very professionally asked how he could meet our expectations throughout our cruise which he did and actually exceeded our desires. We ate everywhere from the buffet to the specialty dining rooms to the regular dining rooms enjoying the quality and variety of food offered throughout the entire cruise. Advice - spring for the specialty Dining Package for at 3 nights and make sure you get to Cagney's. Outstanding service and steaks. Speaking of steaks; the regular dining room has steaks every night that are equal to other fee-extra restaurants on other ships. And don't forget the washy-washy greeter at the buffet entrance making hand sanitizing the most fun event of the day. REALLY!! Do you love wine? Bosco, the sommelier is the best. He offers unique offerings and pairing and leaves you wishing there were more classes offered. He is knowledgeable, informative and much like the staff on the Norwegian Jewel gives the appearance of loving being employed on the Norwegian Jewel and therefore passes that friendliness and happiness on to us, the passengers. If you love good music check out Leo who takes pride in literally knowing his followers and makes each one of us feel special as he remembers your name and greets you when you come to hear him sing. In Skagway, the train was cancelled due to a rock slide which sent everything into confusion. The professionalism exemplified the excursion staff was superlative as they calmly handled rebooking and advising alternative excursions for the day. A true picture of a well organization was evident when they took disaster and turned it to another routine day in port.. I would recommend the Norwegian Jewel for your next Alaska cruise if for no other reason to be enchanted by the likes of our new friends the washy-washy greeter, Bosco for some wine and education and last but not least, our friend Leo who like another couple who has booked 5 cruises to just see him will be doing the same. Thank you Norwegian Jewel for fulfilling our dreams. We will be joining NCL next year as we join you on the Encore in Southampton in November. Read Less
Sail Date: May 2018
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us ... Read More
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us salivate at seeing the beauty of Alaska. Alaska speaks for itself from high glacial mountains to tree lined shores encircled by deep glacial waters. The stop at Icy Point Straight was a cultural experience. Hearing how the Tinglit people were forced to move from their ancestral homes, in what once was fertile land in Glacier Bay, to Icy Point Straight. Seeing their history carved into a totem pole combined with a fascinating narrative of their fleeing to Icy Point Straight in 1750. Watching Orcas rising out of the water only two hundred yards from shore were we where enjoying a sumptuous fresh Halibut lunch, made Icy Point Straight the highlight of the tour. Watching at least 15 whales cruise alongside the ship as we headed to Seattle was incredible. The Russian gymnasts performance, in the Stardust theatre, was probably the best entertainment we saw. Musicians were not only highly skilled but played with dedication and enthusiasm in all the bars. The Spa was excellent particularly on the sea days. Repositioning of a ship is highly recommended if you want to experience many dierent cultures The selection of ports by the company ensured we had a high range of cultural experiences. These range from the amazing arrival and departure reception in Aomori telling us how happy they were to see us arrive and sad to see us go. To the Hoonan totem poles showing the history of the Tinglit peoples. Highly recommend traveling on Norwegian Cruise Line vessels for ports of call, onboard service Read Less
1 Helpful Vote
Sail Date: May 2018
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be ... Read More
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be average or rather more like cafeteria style fast food, nothing to really rave about quality wise. On several ocasions the corn on the cobs were completely dried out, and the majority of the deserts were simply terrible in taste. The pool and spa could not be utilized due to cold weather and this is mind boggling why this area was not enclosed and or heated as well for the passengers to utilize during the cruise. We booked a train tour ride at Skagway thru Norwegian shore excursions which unfortunately was canceled at the last minute due to a rock slide that damaged the train tracks. Although we were disappointed we were offered a discount on the excursion tour and a bus tour ride instead. We departed on the tour for a long day filled with several scenic stops thru the mountains on a 2 lane undivided winding curved roadways with narrow shoulders and steep declined embankments with no safety guard rails. The young driver did a great job narrating and maneuvering the long and heavy vehicle thru the mountaineous terrain for most of the trip. However, the on the return trip in a very desolate area where there is no phone cell service and other emergency services resources available the driver of the bus fell momentarily asleep behind the wheel and the bus began to drift off the travel lane onto the narrow shoulder of the roadway. Coincidently, at my wifes request we had moved seats to the right front seat adjacent to the driver. Upon seeing the bus departing from the roadway and failed attempts for the driver to respond to my loud verbal requests to correct I jumped up from my seat and made the necessary corrections to the steering wheel of the vehicle traveling at an estimated 50 mph in order to prevent the bus from completely departing from the shoulder embankment down a precipice which have undoubtedly resulted in the bus vehicle rolling over multiple times which would have resulted in numerous fatalities and serious injuries to all of the occupants. This older model bus was not equipped with seat belts except for the drivers seat. The startled driver awoke and upon briefly conversing with her she assured me that she was able to continue driving to the next and final stop of the day. All of the passengers were terrified of the harrowing near death scenario we all unfortunately experienced which undoubtedly dampened this scenic trip which as anyone can imagine we will never ever forget. Upon returning to the ship numerous complaints were voiced by some of the passengers that were on board this bus tour to the shore excursion personnel so they decided as a goodwill public relations gesture to make a full refund to all passengers on board this bus tour. However, this does not change the fact that, young inexperienced drivers are operating this long and heavy buses in a very hazardous roadway conditions. In addition, without having the proper emergency public safety resources in place to deal with such an incident in a desolate area approximately 20 miles into the Canadian territory. To make matters worse, a certified letter ref this near death incident was submitted to Frank Del Rio ( Ceo) for NCL and or other staff members have thus far failed to privately respond to this incident so therefore I believe it is time to now go public and share with every potential passenger of this near death experience. Please note that, while we were in Vancouver, another tour bus ( not related to NCL) collided with a side of mountain embankment which critically injured 20 passengers and 5 fatalities occurred. Also sometime last year in Mexico another tour bus departed from the roadway due to the operator speeding and driving recklessly which caused the bus to rollover which resulted in the loss of lives of 8 passengers and injured numerous others that were onboard. Whenever traveling on an tour excursion in any Nation do not let personal and public safety guard down since there are tours that, can easily become dangerous and result in either being seriously injured or killed while being on your vacation. Always be vigilant and be safe whenever traveling anywhere !!!! Read Less
Sail Date: May 2018
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for ... Read More
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for Alaska in May, so not much time was spent on deck. The food on this trip was very disappointing. There were never available tables at the buffet and the specialty restaurants (with the exception of the Brazilian one - it was awesome) were just OK. My son compared the food in the Italian restaurant to Chef Boyardee. On previous NCL cruises, the Italian was our favorite, so I'm not sure what was up on the Jewel. They also didn't seem to be leaving the restaurants open long enough. For one stop, the all-aboard time was 1:30. They closed the dining room at 1:30 that day, and the pool deck was closed for weather. So at the time when nearly everyone was returning to the ship, only O'Sheehans and the buffet were open. And they closed the buffet at 2:30! We ended up skipping lunch that day because there was no place to eat that had tables available. The cabins are smaller and dated, but manageable. The cover on the couch actually had some holes worn into it, and there were clothes in the closet when we arrived. In my Mom's cabin next door, the beds had been left as a Queen instead of the requested two twins, and the cabin steward asked if he could fix it the next day (ummm - no). We had to go to customer service in the lobby to get that fixed. Cabin service improved on about the third day, and we didn't have any issues after that. We will try Norwegian again, but not the Jewel. Read Less
Sail Date: May 2018
We were on the 5/26 to 6/4/2018 Alaska cruise on the NCL JEWEL that cruised to a port we have never been to before, the Icy Strait Point, and to the Sitka port that we visited over 20 years ago. The crew were wonderful to us. Dorothy , ... Read More
We were on the 5/26 to 6/4/2018 Alaska cruise on the NCL JEWEL that cruised to a port we have never been to before, the Icy Strait Point, and to the Sitka port that we visited over 20 years ago. The crew were wonderful to us. Dorothy , Evelyn , Sambas and Jayson are the waitresses and waiters that we had most often at the Tsar dining room. Appreciate them very much. One day, Jayson saw me at the Garden buffet and remembered that I had ordered green tea at the Tsar and he brought it to us since we didn't have any beverage with our meal. Appreciate the fact that at the Tsar dining room, passengers are expected to dress according to code. I have seen passengers refused entrance. Good for NCL. What I didn't like at the Garden buffet, was the kernel of the corn of the cob...they were tough and no taste, not like the corn I purchase at the supermarket were it is soft and tasty with no seasoning added. Also Steven , the hotel director, is very personable and admire his dedication to his work. He is always walking around and making sure that everything is going well. He is the only hotel director that I have seen doing this constantly. At Ketchikan, it was raining so didn't do much. At Skagway, we decided to walk/hike to the old cemetery and to the waterfalls above it. I needed that since I was gaining weight. At Icy Point Strait, we walked to Hoonah and saw lots of eagles. Also did the nature trail at IPS, right outside the ship. At Juneau, we did the Tracy Arm excursion, which was the Endicott Arm since Tracy Arm was iced. This was the best ship excursion that we have taken. The pontoon met us at the ship to take us on the excursion where we saw whales etc. Hot drinks were free and also samples of Alaskan delicacies. The captain, even went to a large iceberg were we were able to touch it. I highly recommend this excursion. At first, I hesitated to book this excursion but very happy we did. At Sitka, we did the Gallant Adventures because I wanted to see puffins at the Saint Lazaria island although there was no guarantee we would get to the island. We sure saw lots of nature going there, whale, sea otters, seals, eagles etc. Will go with Paul again, when we return to Sitka. At Victoria, it was showering but some of the NCL employees were out on the dock as we disembarked to visit, doing rhythm with music, including Steven. We thought that was a nice touch like other previous NCL cruises. Next year, NCL doesn't go to Sitka and wish they would. Also wish that NCL would expand their Alaska ports that would include ports like the Kodiak, Homer and Haines. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise for a couple of reasons: our two oldest children, who accompanied us, had requested Alaska, and my parents wanted a return trip to Alaska for their 55th wedding anniversary. We liked the 9-day itinerary as opposed to ... Read More
We chose this cruise for a couple of reasons: our two oldest children, who accompanied us, had requested Alaska, and my parents wanted a return trip to Alaska for their 55th wedding anniversary. We liked the 9-day itinerary as opposed to the typical 7-day trip, and we had a couple of Norwegian deposits saved up. We flew to Seattle two nights before the cruise and enjoyed a full day of sightseeing the day before departure. Embarkation did not go very well because of the previous cruise's tardy disembarkation, which created a big traffic jam on the sidewalk in front of the port as people were trying to board shuttles while others were trying to drop off luggage and check in. The muster drill and sail-away were both delayed. Our experience on board was very good. There's a great selection of restaurants, bars, and lounges. The nightly entertainment was good quality; the stage band in particular was fantastic, and the various members in it were always impressive when they played in various places around the ship during the cruise. In general we had great service from the crew, although our food tended to come very slowly in the main dining room. Our weather was great for Alaska, and we enjoyed our shore excursions. The one big disappointment was a that a rock slide forced the cancellation of our train ride to White Horse Pass out of Skagway. We traveled with two teens, 15 and 13, who both loved the Entourage facility and went there as often as they could. Although there are many other cruise destinations I want to visit, I would do this cruise again if the price was right. Read Less
1 Helpful Vote
Sail Date: May 2018
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at ... Read More
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at best. Buffet from purgatory. One day they served MEAT LOAF at the carving station! You can't make this up. The menu was SFDD - Same Food/Different Day. The other "complementary" restaurants had the same menu items as the buffet. The "extra charge" restaurants are severely overpriced. We went once and got charged almost an arm and a leg. Watch out for the "games" they "play". Deal or No Deal is NO DEAL. Rips you off for $25 a card and all four of ours were 100% losers. Our friends 4 cards were the same - LOSERS. The Spa staff ripped us off for $1,000 in extra charges - Teeth Whitening, Introductory Acupuncture and 50 minute Hot Stone Massage. It was a 10-20-30 offer - 10% off first service, 20% off 2nd service, 30% off 3rd service. Still over $1,000! The acupuncture person told me if I came every day for the 9-day cruise I wouldn't need a knee replacement. Fairy dust right there. Read Less
5 Helpful Votes
Sail Date: September 2017
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go ... Read More
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go together. I definitely recommend going to Alaska, at least once in a lifetime. I loved Glacier Bay National Park where we could see glaciers, hear them cracking and see big chunks of ice falling into the beautiful blue green waters. That was the highlight for me. The scenery is just breathtaking and I didn't know that places like this still exist. The reason why I'm writing this review is not about Alaska but it is about NCL cruise lines. One, we went on Jewel and the ship was very old needed update and many crew members especially in dining areas were flat out unhappy. There were no smiles or jokes like I am used to from the other cruises. The same situation at the bar. Barman was polite, gave you your drink but no other interaction. Next, I am not a greatest cook and for me any food is good as long as I don't have to cook it. However, food on this cruise was awful wherever you went. Buffet was just cheap cafeteria food and very greasy. I think Dennys serves better breakfast than this ship. Hardly any seafood or fish in the buffet. Couple of times we went to the main dining room but we had to wait 1.5 hours for food to be served and it wastasteless. One night they served steaks but by the time we got them they were cold and hard as a rock. Further, shore excursions: Ketchikan - Misty Fjords National monument by boat started off really misty. We went early in the morning and fog was so thick we couldn't see anything but later on the fog cleared and we were grateful that we went. It was very cold and windy but there was plenty of shelter on the boat and hot tea, coffee and cocoa. They served salmon chowder for lunch and it was delicious. Highly recommend this excursion. Juneau - we booked Seaplane tour to Taku lodge that got cancelled due to weather and the cruise didn't offer any interesting replacements. Disappointing. They said they will refund us. So we went out on a pier and booked excursion on our own which almost turned out to be a disaster. Their instructions were sketchy and we almost didn't make it back to our cruise on time. Skagway - Train and an extension bridge in Canada. Well it was enjoyable at least but it could've been more fun if our friends were allowed to go with us. All of us booked this trip and the bus took us to train station where our friends were required to present with Canadian visas. They are from Czech republic and before this trip they called Canadian embassy and were informed that they don't need visa if they are entering Canada by boat, train, or car. Well high altitude customs in White Horse pass felt differently and our friends weren't allowed to enter Canada. So they got to enjoy tiny little town of Skagway and it's many bars and shops. They were very disappointed because the train was the highlight of Skagway. However, I partially blame for this fiasco NCL because they should warn international travelers that there is a possibility of not being allowed to Canada if you are not US citizen. At least NCL was going to refund all of them. Or that's what they promised. It was six people that went and it's been more than two months and they still haven't seen their refund checks. We filed claims on NCL web site, called them on multiple occasions, were promised that they will call back when they find out more. No calls, no money. Go figure. In Icy Strait we booked 4WD buggies and zip line. It was fun but couldn't see a squat. If you end up there and want to go on world highest zip line book it for the afternoon, chances are the fog will be gone by then. Icy Strait reminded me one of those Caribbean cruise ports like Grand Turk with Alaskan style Margaritaville. After foggy zip line we ventured to small town of Hoonah where we sat at the pub, enjoyed some local brew and chit chat with the locals. The little town is charming. After mixed feelings about excursions on this cruise we decided not to book anything in Sitka and Prince Ruppert. We just enjoyed walk around downtown in both of these ports. Read Less
5 Helpful Votes
Sail Date: September 2017
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that ... Read More
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that there were no paper towels or soap in the public washrooms. The ONLY good thing was a Client Service desk woman named Amie. She was actually concerned about the lack of soap and towels and too immediate action. She also followed up - she was a rare and unique staff member. While eating in O'sheehans (shall I recite the menu?it never changed) we noticed a staff member taking the meat off a meal, putting it in a zip lock baggies and putting it under the counter. When we brought this to the hostess's attention her comment was "maybe he was hungry" I was really baffled so we informed some at the Customer service desk - she said "maybe he wanted to try it" - unbelievable!! We talked to another staff member who said, "what you get is better than what we get" So, if we were eating sub-par food, what the heck is the staff getting that they need to steal food? Since no one seemed shocked or surprised- it must be common. The daily paper with events of the day consistently had lots of errors - more "I'm sorry " but what I found upsetting most about this daily occurrence was the staff in the area that had the wrong event info - they had to take the anger and frustration of guest after guest as they tried to explain the area. No wonder the staff seemed so frustrated and uncaring. I can honestly say I would not recommend this ship - and if this is an example of the line then I would say - please book with another line - we wish we had. I have never been happy to leave a cruise in the past, but I cannot properly express the joy I felt to leave this one. I wish it could have been different NCL Read Less
1 Helpful Vote
Sail Date: September 2017
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. ... Read More
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. Embarkation in Seattle was a little confusing to us, as well as the NCL personnel. There were circumstances we later learned that were overblown that kept cash paying customers from coming to Seattle to board the ship. They received a notice that if they were allowed to board the ship as their booking stated that they would be in violation of the Jones Act in some fashion. Most of us seasoned travelers could never figure out what the violation would have been unless it had something to do with the way the trip was booked by some of the cruisers in separate segments instead of the entire 49 day initial segment altogether. Anyway once we got past the visa/ETA snafu the boarding process was quick and efficient. We were welcomed aboard at the top of the ramp by a host of Officers and Uniformed Staff and once inside there was champagne being distributed by the wait staff and musicians were playing in the atrium. Having sailed with NCL on a few occasions we were familiar with the process of waiting for the staterooms to be announced as ready. We went up one deck to O'Sheehans and had some mozzarella cheese sticks and French fries while we waited. It wasn't long before they announced our floor was ready and we proceeded down what I like to call the "Secret Passageways" ( a couple of hallways on each side of the bar) to our room which was also located on Deck 8. The same as O'Sheehans. Clean, comfortable, cool and laid out well is how I would describe our Starboard side Oceanview Cat.A stateroom. Lots of closet space and convenient to the main dining room, Tsars, which has its Main Entrance just one floor below ours. The restaurant itself is on Deck 6. A spacious shower and the toilet was not cramped as is with a lot of other rooms. They replaced the mirror in our bathroom about 10 days before we reached Sydney. It was on their list of things to do. We had no issue with it. All in all I can recommend Stateroom 8122 as a good choice for location and quietness. The entertainment and Cruise Directors staff aboard the Jewel for this voyage was second to none. The Jewel Showband, the guest musicians playing guitars and piano in the atrium, the Alambre Trio, Taylor Kundolf, Fire and Ice, Temperature, the singers and dancers of the Jewel Production Cast and the Burn The Floor dancers kept everyone applauding the whole trip! Bravo.. The ports visited on this voyage were in order: Seattle WA, Ketchikan AK, Cruise Sawyer Glacier, Juneau AK, Skagway AK, Cruise Glacier Bay, Icy Point Strait AK, Sitka AK, Prince Rupert BC, Vancouver BC, Hilo HI, Nawiliwili Kauai HI, Kahului Maui HI (2 nights), Honolulu HI, Nawiliwili Kauai HI (2nd time), Hilo HI (2nd time), Nuku Hiva French Polynesia, Fakarava FP, Bora Bora FP, Moorea FP, Papeete FP, Raiatea FP, Bora Bora (2nd time and overnight),Pagp Pago American Samoa, Cossing International Dateline, Lautoka Fiji, Suva Fiji, Port Vila Vanuatu, Noumea New Caledonia, Isle of Pines New Caledonia, Sydney Australia, Burnie Tasmania, Hobart Tasmania, Sydney (2nd time) Melbourne, Australia, Burnie Tasmania (2nd time) Wellington New Zealand, Napier NZ, Tauranga NZ, Auckland NZ, Bay of Islands NZ and finally Sydney for disembarkation. 68 wonderful action filled days intertwined with days of nothing but leisure and enjoying the amenities of the NCL Jewel. Accolades to the Captains and the staff for our numerous tendering to a lot of these exotic locations that went off without a hitch. Using tender tickets and discovering that using ALL of the boats available was the best way to go with getting passengers off the ship and onto these islands so they could spend their time onshore. The weather cooperated 95% of the entire cruise with smooth sailing. The Jewel is a very capable ship and I look forward to visiting her again for another round of adventure. The officers made it clear that this voyage was a learning tool for them as well as an adventure for the passengers. Other than Alaska and Hawaii these were waters not traveled by an NCL vessel before and caution with safety seemed to be in place at all times. If this itinerary is ever visited again, along most of the same lines, I would seriously consider boarding for it once more. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.9
Rates 3.0 4.1

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