4 Helpful Votes
Sail Date: May 2018
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with ... Read More
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with recollections and new images. Embarkation was a disaster taking well over 2 hours with management alluding that it was us passengers who arrived later than their appointments that caused the issue. She took no responsibility for having sent staff home knowing how many passengers were yet to arrive. To make tings worse; we kept being told how good they were and their average wait time is 30 minutes. At this point my wife and I were thinking we had made a huge mistake leaving our well established loyalty to Princess. Once aboard ship and having finally received our luggage many hours later, we met our cabin steward who unfortunately was met with our frustration and very professionally asked how he could meet our expectations throughout our cruise which he did and actually exceeded our desires. We ate everywhere from the buffet to the specialty dining rooms to the regular dining rooms enjoying the quality and variety of food offered throughout the entire cruise. Advice - spring for the specialty Dining Package for at 3 nights and make sure you get to Cagney's. Outstanding service and steaks. Speaking of steaks; the regular dining room has steaks every night that are equal to other fee-extra restaurants on other ships. And don't forget the washy-washy greeter at the buffet entrance making hand sanitizing the most fun event of the day. REALLY!! Do you love wine? Bosco, the sommelier is the best. He offers unique offerings and pairing and leaves you wishing there were more classes offered. He is knowledgeable, informative and much like the staff on the Norwegian Jewel gives the appearance of loving being employed on the Norwegian Jewel and therefore passes that friendliness and happiness on to us, the passengers. If you love good music check out Leo who takes pride in literally knowing his followers and makes each one of us feel special as he remembers your name and greets you when you come to hear him sing. In Skagway, the train was cancelled due to a rock slide which sent everything into confusion. The professionalism exemplified the excursion staff was superlative as they calmly handled rebooking and advising alternative excursions for the day. A true picture of a well organization was evident when they took disaster and turned it to another routine day in port.. I would recommend the Norwegian Jewel for your next Alaska cruise if for no other reason to be enchanted by the likes of our new friends the washy-washy greeter, Bosco for some wine and education and last but not least, our friend Leo who like another couple who has booked 5 cruises to just see him will be doing the same. Thank you Norwegian Jewel for fulfilling our dreams. We will be joining NCL next year as we join you on the Encore in Southampton in November. Read Less
Sail Date: May 2018
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us ... Read More
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us salivate at seeing the beauty of Alaska. Alaska speaks for itself from high glacial mountains to tree lined shores encircled by deep glacial waters. The stop at Icy Point Straight was a cultural experience. Hearing how the Tinglit people were forced to move from their ancestral homes, in what once was fertile land in Glacier Bay, to Icy Point Straight. Seeing their history carved into a totem pole combined with a fascinating narrative of their fleeing to Icy Point Straight in 1750. Watching Orcas rising out of the water only two hundred yards from shore were we where enjoying a sumptuous fresh Halibut lunch, made Icy Point Straight the highlight of the tour. Watching at least 15 whales cruise alongside the ship as we headed to Seattle was incredible. The Russian gymnasts performance, in the Stardust theatre, was probably the best entertainment we saw. Musicians were not only highly skilled but played with dedication and enthusiasm in all the bars. The Spa was excellent particularly on the sea days. Repositioning of a ship is highly recommended if you want to experience many dierent cultures The selection of ports by the company ensured we had a high range of cultural experiences. These range from the amazing arrival and departure reception in Aomori telling us how happy they were to see us arrive and sad to see us go. To the Hoonan totem poles showing the history of the Tinglit peoples. Highly recommend traveling on Norwegian Cruise Line vessels for ports of call, onboard service Read Less
1 Helpful Vote
Sail Date: May 2018
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be ... Read More
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be average or rather more like cafeteria style fast food, nothing to really rave about quality wise. On several ocasions the corn on the cobs were completely dried out, and the majority of the deserts were simply terrible in taste. The pool and spa could not be utilized due to cold weather and this is mind boggling why this area was not enclosed and or heated as well for the passengers to utilize during the cruise. We booked a train tour ride at Skagway thru Norwegian shore excursions which unfortunately was canceled at the last minute due to a rock slide that damaged the train tracks. Although we were disappointed we were offered a discount on the excursion tour and a bus tour ride instead. We departed on the tour for a long day filled with several scenic stops thru the mountains on a 2 lane undivided winding curved roadways with narrow shoulders and steep declined embankments with no safety guard rails. The young driver did a great job narrating and maneuvering the long and heavy vehicle thru the mountaineous terrain for most of the trip. However, the on the return trip in a very desolate area where there is no phone cell service and other emergency services resources available the driver of the bus fell momentarily asleep behind the wheel and the bus began to drift off the travel lane onto the narrow shoulder of the roadway. Coincidently, at my wifes request we had moved seats to the right front seat adjacent to the driver. Upon seeing the bus departing from the roadway and failed attempts for the driver to respond to my loud verbal requests to correct I jumped up from my seat and made the necessary corrections to the steering wheel of the vehicle traveling at an estimated 50 mph in order to prevent the bus from completely departing from the shoulder embankment down a precipice which have undoubtedly resulted in the bus vehicle rolling over multiple times which would have resulted in numerous fatalities and serious injuries to all of the occupants. This older model bus was not equipped with seat belts except for the drivers seat. The startled driver awoke and upon briefly conversing with her she assured me that she was able to continue driving to the next and final stop of the day. All of the passengers were terrified of the harrowing near death scenario we all unfortunately experienced which undoubtedly dampened this scenic trip which as anyone can imagine we will never ever forget. Upon returning to the ship numerous complaints were voiced by some of the passengers that were on board this bus tour to the shore excursion personnel so they decided as a goodwill public relations gesture to make a full refund to all passengers on board this bus tour. However, this does not change the fact that, young inexperienced drivers are operating this long and heavy buses in a very hazardous roadway conditions. In addition, without having the proper emergency public safety resources in place to deal with such an incident in a desolate area approximately 20 miles into the Canadian territory. To make matters worse, a certified letter ref this near death incident was submitted to Frank Del Rio ( Ceo) for NCL and or other staff members have thus far failed to privately respond to this incident so therefore I believe it is time to now go public and share with every potential passenger of this near death experience. Please note that, while we were in Vancouver, another tour bus ( not related to NCL) collided with a side of mountain embankment which critically injured 20 passengers and 5 fatalities occurred. Also sometime last year in Mexico another tour bus departed from the roadway due to the operator speeding and driving recklessly which caused the bus to rollover which resulted in the loss of lives of 8 passengers and injured numerous others that were onboard. Whenever traveling on an tour excursion in any Nation do not let personal and public safety guard down since there are tours that, can easily become dangerous and result in either being seriously injured or killed while being on your vacation. Always be vigilant and be safe whenever traveling anywhere !!!! Read Less
Sail Date: May 2018
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for ... Read More
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for Alaska in May, so not much time was spent on deck. The food on this trip was very disappointing. There were never available tables at the buffet and the specialty restaurants (with the exception of the Brazilian one - it was awesome) were just OK. My son compared the food in the Italian restaurant to Chef Boyardee. On previous NCL cruises, the Italian was our favorite, so I'm not sure what was up on the Jewel. They also didn't seem to be leaving the restaurants open long enough. For one stop, the all-aboard time was 1:30. They closed the dining room at 1:30 that day, and the pool deck was closed for weather. So at the time when nearly everyone was returning to the ship, only O'Sheehans and the buffet were open. And they closed the buffet at 2:30! We ended up skipping lunch that day because there was no place to eat that had tables available. The cabins are smaller and dated, but manageable. The cover on the couch actually had some holes worn into it, and there were clothes in the closet when we arrived. In my Mom's cabin next door, the beds had been left as a Queen instead of the requested two twins, and the cabin steward asked if he could fix it the next day (ummm - no). We had to go to customer service in the lobby to get that fixed. Cabin service improved on about the third day, and we didn't have any issues after that. We will try Norwegian again, but not the Jewel. Read Less
Sail Date: May 2018
We were on the 5/26 to 6/4/2018 Alaska cruise on the NCL JEWEL that cruised to a port we have never been to before, the Icy Strait Point, and to the Sitka port that we visited over 20 years ago. The crew were wonderful to us. Dorothy , ... Read More
We were on the 5/26 to 6/4/2018 Alaska cruise on the NCL JEWEL that cruised to a port we have never been to before, the Icy Strait Point, and to the Sitka port that we visited over 20 years ago. The crew were wonderful to us. Dorothy , Evelyn , Sambas and Jayson are the waitresses and waiters that we had most often at the Tsar dining room. Appreciate them very much. One day, Jayson saw me at the Garden buffet and remembered that I had ordered green tea at the Tsar and he brought it to us since we didn't have any beverage with our meal. Appreciate the fact that at the Tsar dining room, passengers are expected to dress according to code. I have seen passengers refused entrance. Good for NCL. What I didn't like at the Garden buffet, was the kernel of the corn of the cob...they were tough and no taste, not like the corn I purchase at the supermarket were it is soft and tasty with no seasoning added. Also Steven , the hotel director, is very personable and admire his dedication to his work. He is always walking around and making sure that everything is going well. He is the only hotel director that I have seen doing this constantly. At Ketchikan, it was raining so didn't do much. At Skagway, we decided to walk/hike to the old cemetery and to the waterfalls above it. I needed that since I was gaining weight. At Icy Point Strait, we walked to Hoonah and saw lots of eagles. Also did the nature trail at IPS, right outside the ship. At Juneau, we did the Tracy Arm excursion, which was the Endicott Arm since Tracy Arm was iced. This was the best ship excursion that we have taken. The pontoon met us at the ship to take us on the excursion where we saw whales etc. Hot drinks were free and also samples of Alaskan delicacies. The captain, even went to a large iceberg were we were able to touch it. I highly recommend this excursion. At first, I hesitated to book this excursion but very happy we did. At Sitka, we did the Gallant Adventures because I wanted to see puffins at the Saint Lazaria island although there was no guarantee we would get to the island. We sure saw lots of nature going there, whale, sea otters, seals, eagles etc. Will go with Paul again, when we return to Sitka. At Victoria, it was showering but some of the NCL employees were out on the dock as we disembarked to visit, doing rhythm with music, including Steven. We thought that was a nice touch like other previous NCL cruises. Next year, NCL doesn't go to Sitka and wish they would. Also wish that NCL would expand their Alaska ports that would include ports like the Kodiak, Homer and Haines. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise for a couple of reasons: our two oldest children, who accompanied us, had requested Alaska, and my parents wanted a return trip to Alaska for their 55th wedding anniversary. We liked the 9-day itinerary as opposed to ... Read More
We chose this cruise for a couple of reasons: our two oldest children, who accompanied us, had requested Alaska, and my parents wanted a return trip to Alaska for their 55th wedding anniversary. We liked the 9-day itinerary as opposed to the typical 7-day trip, and we had a couple of Norwegian deposits saved up. We flew to Seattle two nights before the cruise and enjoyed a full day of sightseeing the day before departure. Embarkation did not go very well because of the previous cruise's tardy disembarkation, which created a big traffic jam on the sidewalk in front of the port as people were trying to board shuttles while others were trying to drop off luggage and check in. The muster drill and sail-away were both delayed. Our experience on board was very good. There's a great selection of restaurants, bars, and lounges. The nightly entertainment was good quality; the stage band in particular was fantastic, and the various members in it were always impressive when they played in various places around the ship during the cruise. In general we had great service from the crew, although our food tended to come very slowly in the main dining room. Our weather was great for Alaska, and we enjoyed our shore excursions. The one big disappointment was a that a rock slide forced the cancellation of our train ride to White Horse Pass out of Skagway. We traveled with two teens, 15 and 13, who both loved the Entourage facility and went there as often as they could. Although there are many other cruise destinations I want to visit, I would do this cruise again if the price was right. Read Less
2 Helpful Votes
Sail Date: May 2018
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at ... Read More
A cruise to Alaska was on our bucket list. We celebrated our 42nd wedding anniversary. Scenery was FANTASTIC. Our best excursion was a catamaran to Dawes Glacier by Allen Marine - a priceless experience. The food was sub par - at best. Buffet from purgatory. One day they served MEAT LOAF at the carving station! You can't make this up. The menu was SFDD - Same Food/Different Day. The other "complementary" restaurants had the same menu items as the buffet. The "extra charge" restaurants are severely overpriced. We went once and got charged almost an arm and a leg. Watch out for the "games" they "play". Deal or No Deal is NO DEAL. Rips you off for $25 a card and all four of ours were 100% losers. Our friends 4 cards were the same - LOSERS. The Spa staff ripped us off for $1,000 in extra charges - Teeth Whitening, Introductory Acupuncture and 50 minute Hot Stone Massage. It was a 10-20-30 offer - 10% off first service, 20% off 2nd service, 30% off 3rd service. Still over $1,000! The acupuncture person told me if I came every day for the 9-day cruise I wouldn't need a knee replacement. Fairy dust right there. Read Less
6 Helpful Votes
Sail Date: September 2017
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go ... Read More
Alaska was our dream destination. Me and my husband decided to go at the end of the season because of the value we got for 10 day Alaskan cruise plus there were 9 other people in our group and that was the only time when all of us could go together. I definitely recommend going to Alaska, at least once in a lifetime. I loved Glacier Bay National Park where we could see glaciers, hear them cracking and see big chunks of ice falling into the beautiful blue green waters. That was the highlight for me. The scenery is just breathtaking and I didn't know that places like this still exist. The reason why I'm writing this review is not about Alaska but it is about NCL cruise lines. One, we went on Jewel and the ship was very old needed update and many crew members especially in dining areas were flat out unhappy. There were no smiles or jokes like I am used to from the other cruises. The same situation at the bar. Barman was polite, gave you your drink but no other interaction. Next, I am not a greatest cook and for me any food is good as long as I don't have to cook it. However, food on this cruise was awful wherever you went. Buffet was just cheap cafeteria food and very greasy. I think Dennys serves better breakfast than this ship. Hardly any seafood or fish in the buffet. Couple of times we went to the main dining room but we had to wait 1.5 hours for food to be served and it wastasteless. One night they served steaks but by the time we got them they were cold and hard as a rock. Further, shore excursions: Ketchikan - Misty Fjords National monument by boat started off really misty. We went early in the morning and fog was so thick we couldn't see anything but later on the fog cleared and we were grateful that we went. It was very cold and windy but there was plenty of shelter on the boat and hot tea, coffee and cocoa. They served salmon chowder for lunch and it was delicious. Highly recommend this excursion. Juneau - we booked Seaplane tour to Taku lodge that got cancelled due to weather and the cruise didn't offer any interesting replacements. Disappointing. They said they will refund us. So we went out on a pier and booked excursion on our own which almost turned out to be a disaster. Their instructions were sketchy and we almost didn't make it back to our cruise on time. Skagway - Train and an extension bridge in Canada. Well it was enjoyable at least but it could've been more fun if our friends were allowed to go with us. All of us booked this trip and the bus took us to train station where our friends were required to present with Canadian visas. They are from Czech republic and before this trip they called Canadian embassy and were informed that they don't need visa if they are entering Canada by boat, train, or car. Well high altitude customs in White Horse pass felt differently and our friends weren't allowed to enter Canada. So they got to enjoy tiny little town of Skagway and it's many bars and shops. They were very disappointed because the train was the highlight of Skagway. However, I partially blame for this fiasco NCL because they should warn international travelers that there is a possibility of not being allowed to Canada if you are not US citizen. At least NCL was going to refund all of them. Or that's what they promised. It was six people that went and it's been more than two months and they still haven't seen their refund checks. We filed claims on NCL web site, called them on multiple occasions, were promised that they will call back when they find out more. No calls, no money. Go figure. In Icy Strait we booked 4WD buggies and zip line. It was fun but couldn't see a squat. If you end up there and want to go on world highest zip line book it for the afternoon, chances are the fog will be gone by then. Icy Strait reminded me one of those Caribbean cruise ports like Grand Turk with Alaskan style Margaritaville. After foggy zip line we ventured to small town of Hoonah where we sat at the pub, enjoyed some local brew and chit chat with the locals. The little town is charming. After mixed feelings about excursions on this cruise we decided not to book anything in Sitka and Prince Ruppert. We just enjoyed walk around downtown in both of these ports. Read Less
5 Helpful Votes
Sail Date: September 2017
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that ... Read More
I read a review saying "First and last" and I could not agree more. Wish I had listened. From the food that was on par with school cafeteria to the bed and pillows that make rocks seem cozy, to the staff who could care less that there were no paper towels or soap in the public washrooms. The ONLY good thing was a Client Service desk woman named Amie. She was actually concerned about the lack of soap and towels and too immediate action. She also followed up - she was a rare and unique staff member. While eating in O'sheehans (shall I recite the menu?it never changed) we noticed a staff member taking the meat off a meal, putting it in a zip lock baggies and putting it under the counter. When we brought this to the hostess's attention her comment was "maybe he was hungry" I was really baffled so we informed some at the Customer service desk - she said "maybe he wanted to try it" - unbelievable!! We talked to another staff member who said, "what you get is better than what we get" So, if we were eating sub-par food, what the heck is the staff getting that they need to steal food? Since no one seemed shocked or surprised- it must be common. The daily paper with events of the day consistently had lots of errors - more "I'm sorry " but what I found upsetting most about this daily occurrence was the staff in the area that had the wrong event info - they had to take the anger and frustration of guest after guest as they tried to explain the area. No wonder the staff seemed so frustrated and uncaring. I can honestly say I would not recommend this ship - and if this is an example of the line then I would say - please book with another line - we wish we had. I have never been happy to leave a cruise in the past, but I cannot properly express the joy I felt to leave this one. I wish it could have been different NCL Read Less
1 Helpful Vote
Sail Date: September 2017
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. ... Read More
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. Embarkation in Seattle was a little confusing to us, as well as the NCL personnel. There were circumstances we later learned that were overblown that kept cash paying customers from coming to Seattle to board the ship. They received a notice that if they were allowed to board the ship as their booking stated that they would be in violation of the Jones Act in some fashion. Most of us seasoned travelers could never figure out what the violation would have been unless it had something to do with the way the trip was booked by some of the cruisers in separate segments instead of the entire 49 day initial segment altogether. Anyway once we got past the visa/ETA snafu the boarding process was quick and efficient. We were welcomed aboard at the top of the ramp by a host of Officers and Uniformed Staff and once inside there was champagne being distributed by the wait staff and musicians were playing in the atrium. Having sailed with NCL on a few occasions we were familiar with the process of waiting for the staterooms to be announced as ready. We went up one deck to O'Sheehans and had some mozzarella cheese sticks and French fries while we waited. It wasn't long before they announced our floor was ready and we proceeded down what I like to call the "Secret Passageways" ( a couple of hallways on each side of the bar) to our room which was also located on Deck 8. The same as O'Sheehans. Clean, comfortable, cool and laid out well is how I would describe our Starboard side Oceanview Cat.A stateroom. Lots of closet space and convenient to the main dining room, Tsars, which has its Main Entrance just one floor below ours. The restaurant itself is on Deck 6. A spacious shower and the toilet was not cramped as is with a lot of other rooms. They replaced the mirror in our bathroom about 10 days before we reached Sydney. It was on their list of things to do. We had no issue with it. All in all I can recommend Stateroom 8122 as a good choice for location and quietness. The entertainment and Cruise Directors staff aboard the Jewel for this voyage was second to none. The Jewel Showband, the guest musicians playing guitars and piano in the atrium, the Alambre Trio, Taylor Kundolf, Fire and Ice, Temperature, the singers and dancers of the Jewel Production Cast and the Burn The Floor dancers kept everyone applauding the whole trip! Bravo.. The ports visited on this voyage were in order: Seattle WA, Ketchikan AK, Cruise Sawyer Glacier, Juneau AK, Skagway AK, Cruise Glacier Bay, Icy Point Strait AK, Sitka AK, Prince Rupert BC, Vancouver BC, Hilo HI, Nawiliwili Kauai HI, Kahului Maui HI (2 nights), Honolulu HI, Nawiliwili Kauai HI (2nd time), Hilo HI (2nd time), Nuku Hiva French Polynesia, Fakarava FP, Bora Bora FP, Moorea FP, Papeete FP, Raiatea FP, Bora Bora (2nd time and overnight),Pagp Pago American Samoa, Cossing International Dateline, Lautoka Fiji, Suva Fiji, Port Vila Vanuatu, Noumea New Caledonia, Isle of Pines New Caledonia, Sydney Australia, Burnie Tasmania, Hobart Tasmania, Sydney (2nd time) Melbourne, Australia, Burnie Tasmania (2nd time) Wellington New Zealand, Napier NZ, Tauranga NZ, Auckland NZ, Bay of Islands NZ and finally Sydney for disembarkation. 68 wonderful action filled days intertwined with days of nothing but leisure and enjoying the amenities of the NCL Jewel. Accolades to the Captains and the staff for our numerous tendering to a lot of these exotic locations that went off without a hitch. Using tender tickets and discovering that using ALL of the boats available was the best way to go with getting passengers off the ship and onto these islands so they could spend their time onshore. The weather cooperated 95% of the entire cruise with smooth sailing. The Jewel is a very capable ship and I look forward to visiting her again for another round of adventure. The officers made it clear that this voyage was a learning tool for them as well as an adventure for the passengers. Other than Alaska and Hawaii these were waters not traveled by an NCL vessel before and caution with safety seemed to be in place at all times. If this itinerary is ever visited again, along most of the same lines, I would seriously consider boarding for it once more. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise as it was longer than the seven night cruise that we had done before and included three extra ports. We flew into Seattle the night before from Australia. As platinum latitudes members embarking was a breeze as we ... Read More
We chose this cruise as it was longer than the seven night cruise that we had done before and included three extra ports. We flew into Seattle the night before from Australia. As platinum latitudes members embarking was a breeze as we went when we wanted. had priority check in and were on the ship 20 minutes after getting out of the cab, Our deck 9 Balcony cabin although a bit small, was quite comfortable the only con was the bathroom as the toilet was a bit of a tight squeeze as I am not a small person. The crew of the jewel were great. Dave the Cruise Director a fellow Aussie was fantastic and very approachable. The Captain was a real character and due to his skill showed us several glaciers so close up you felt you could touch them. All of the Ports were nice even though the weather in a couple of them was ordinary. Ketchikan -Took local tour. Very Good Juneau - Walked around town. End of season sales in all the shops. Skagway. Weather was not great, Did short local tour OnlyFair. Icy Straight A beautiful place, not too much to do .Plenty of wildlife to see. Sitka Highlight of the cruise did local tour Top Class very reasonable price. Prince Rupert Just walked around town. Very beautiful place. Entertainment on the ship was quite good, the shows top class. The production shows as good as any you would see in the world. The food was quite good, We used the specialty restaurants a lot as well as the main complementary restaurants. The buffet left a bit to be desired for dinner. Breakfast and lunch was OK. Back to Vancouver Took the easy walk off option. Best way to go off the ship in 15 minutes from Cabin to out of terminal. Would recommend this cruise over the seven day option. Read Less
2 Helpful Votes
Sail Date: September 2017
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating ... Read More
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating really cold temps in Alaska with layering clothes and warm winter boots. We did the 10-hour tour by Northwest which included a tour to the Boeing Airplane Factory. We really enjoyed this tour of the Seattle downtown and surrounding areas including the Salmon fish ladder at Ballard Locks and Dam. NCL embarkation went very smoothly. We arrived at the pier about 1030, dropped off our luggage, and stood in line to get our cabin card assigned, then sat waiting for our boarding group to be called. We were boarded and having lunch by 1:00pm at the Garden Cafe. NCL Jewel left port in Seattle around 4pmish on Saturday 23 Sep 2017. Our cabin was 10528, a balcony cabin, close to elevators. The room and balcony were kept clean during our 10-night cruise. Our cabin steward was a young lady (Wuan One sp?) who sang happy birthday to me and made me a cake out of a towel, flowers and sparkly confetti. Very sweet of her!! Cabin furnishings were showing wear and tear; recommend to NCL to refurbish within the year. Electronics for cabin need to be updated as well. The food was great at each of the complimentary restaurants except for the Chin Chin. We ate there the last evening and ordered Kung Pao chicken, steamed rice and spring rolls. The chicken was very tough, the sauce tasted old. Rice and spring rolls were good. I experienced extreme gas for several hours afterwards and frequent trips to bathroom. Maybe their other dishes are better. Entertainment and activities were outstanding. Something for everyone throughout the day even when in port. Alaska was beautiful (Skagway, Juneau, Sitka, Ketchikan, Prince Rupert, Icy Strait Point). We discovered that we over packed (way too many clothes and cold weather boots which were never worn). Our trip lasted 17 days flying from Cincinnati to Denver (one night), Denver to Seattle (2 nights in Seattle), NCL Jewel 10-night Alaskan cruise, 1 night in Vancouver, AMTRAK train ride from Vancouver to Seattle on the Cascades Train in business class (very nice), 2 night AMTRAK train ride on the Empire Builder from Seattle to Chicago, one night in Chicago, and flight from Chicago O'Hare to Cincinnati Airport. The two-night train ride on AMTRAK was not very restful, with us waking each time the train hot a bump, rocked or rolled. We slept for 13 hours straight in Chicago on a luxurious bed with a great view of the city at Magnificent Mile location. Flight from Chicago to Cincinnati on United was very relaxing. Made it home Saturday night by 9pm and slept for another 13 hours. Good thing my husband and I are retired (we are both in our young 60s), but we definitely needed a rest from our 17 day journey (trip of a lifetime and now marked off our bucket list). A word to the wise for advice on packing: We only needed clothes really for seven days as most outfits could be interchanged and worn again. We did not need heavy winter coats. We did not need cold weather boots. We could have taken three medium sized suitcases and two personal carry on bags and have been just fine. The more suitcases you have, the more difficult to navigate without assistance and additional expenses. There is plenty of room under the bed to store the suitcases. NCL Jewel freestyle cruising fit our needs where we could dine when we wanted to within restaurant hours. The perks associated with our cruise included the ultimate beverage package, $100 onboard credit and $50 per cabin deduction for port excursion. Drinks being served while still in Washington area while free under our package still incurred state tax which quickly eroded the onboard credit. Drinks could be pretty potent, so advise being aware and conscious of number of drinks consumed. They hit you hard when you get up and start moving around a rocking ship. Too easy to stumble from the rocking and fall and get hurt before ever starting the vacation. Also Medicare insured folks should be aware that Medicare does not pay outside the USA. One of our friends had to visit the ships doctor for a bad cold that turned for the worse and had to get a prescription for medicine (antibiotics, etc). His bill was $500. I have since discovered that Medicare insured folks can purchase additional supplemental or gap insurance that does cover outside the USA. We immensely enjoyed the WhitePass and Youkon Route train ride in Skagway and the Otter Express excursion in Sitka. We saw over 50 humpback whales, sea otters and seals and bald eagles in Sitka. Overall: This was a great experience. My husband and I had never been to Alaska and we loved the parts we saw. Luscious pine tree forests, beautiful pristine waters, and Oh My Goodness: The glaciers were magnificent! We witnessed and heard the loud cracking noise of calvings before they occurred. The staff on the NCL Jewel were extremely professional, courteous and helpful and actually looked and acted they were glad to be there serving the NCL Jewel and its customers. We loved it. We highly recommend taking this cruise. Read Less
2 Helpful Votes
Sail Date: September 2017
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we ... Read More
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we got. Amazing. This was my first cruise and would do the cruise again without hesitation. The scenery the Excursions the people that lead the excursion were all great. We left on time and returned to the ship on time. I think we got a little extra being the last cruise ship in the Alaskan port until next season. Extra sled dog time, extra Glacier flying time, extra everything. We learned a lot about the people working on board the ship. They come from all over the world and were very knowledgeable with not only our cruise but others they have worked on as well. Hats off to the entire Staff and Crew of the Norwegian Jewel! Read Less
2 Helpful Votes
Sail Date: September 2017
The 10 day Alaskan Cruise was beyond my expectations. I've been on other cruise lines and enjoyed them but Norwegian out did them all with great attendants. We saw the restaurant and buffet crew assisting people with food and drinks. ... Read More
The 10 day Alaskan Cruise was beyond my expectations. I've been on other cruise lines and enjoyed them but Norwegian out did them all with great attendants. We saw the restaurant and buffet crew assisting people with food and drinks. The ratio of clients to crew was a little more than 2 to 1. The scenery and silence of Alaska was so restful and peaceful. We purchased the thermal spa package and experience the beauty of Alaska from the front of the boat. The spa was awesome to relax those muscles. The entertainment in ship in the theater was unexpected. I've seen Cirque Du Sole in Miami and aerial dancers in LAS Vegas. The stage was definitely smaller and shorter than the tent and LAS Vegas stages. However, the show by leCirque Bijou made excellent use of the confined space. Jacques and Maria were amazing with their balancing moves. You expect the man to hold the woman in intricate positions but you definitely don't think of a tiny woman balancing a man in her upper arms. Just amazing. Read Less
1 Helpful Vote
Sail Date: September 2017
I thought the cruise was almost perfect. Was disappointed that the Good Feet arch supports were not actually discounted $100. Checked on-line and the price was the same after the "discount". Attended 2 art auctions. Bid ... Read More
I thought the cruise was almost perfect. Was disappointed that the Good Feet arch supports were not actually discounted $100. Checked on-line and the price was the same after the "discount". Attended 2 art auctions. Bid on an item and thought it was reserved until I paid for it. 2nd auction, I requested prices on 2 items and an appointment was made later that day and I was under the impression that the meeting was to discuss the price. 20 minutes late, I was informed that there was no longer the auction price but full. Really. I did not even get the initial item I bid on. Never been to an art auction before and these problems were unexpected. Extremely disappointed. First cruise I have ever been on that a fee is charged for the steam room. Another disappointment. Ate dinner in the buffet once and was the last time. Good variety but very bland. Room steward was great! Did truly enjoy every port!!!!!!!!!!! Read Less
7 Helpful Votes
Sail Date: September 2017
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how ... Read More
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how to take care of people. The ship was always on schedule. Plenty of activities, but wish they had more ping pong tables (only 3) which seemed to be used all the time. The on board entertainment was good, and it was nice to see the comedian was so friendly even off stage. She did a wonderful job. I would go again if I had the chance. The captain was very informative about what we were doing. We took the train in Skagway and I would recommend that to anyone who go on this cruise. Last about 3 hours with incredible views of Alaska and Canada. Skagway was in my opinion the best port. The cabin steward was the best. He always was very courteous and friendly. Read Less
5 Helpful Votes
Sail Date: September 2017
As my first cruise experience, this was amazing. To cruise in a location with stunning scenery, amazing wildlife and great people was a lifetime highlight. The cruise was a round trip from Seattle, stopping at Ketchikan, Juneau, Skagway ... Read More
As my first cruise experience, this was amazing. To cruise in a location with stunning scenery, amazing wildlife and great people was a lifetime highlight. The cruise was a round trip from Seattle, stopping at Ketchikan, Juneau, Skagway and Victoria (British Columbia) and as I booked from the UK was based on an All Inclusive booking (bottled water, drinks, and gratuities were included) and I was a single traveller travelling in an Inside Sailaway stateroom (8633) Pro's: Location - Alaska is amazing and cruising it is unique, there's not many places you can cruise up next to a Glacier or through Fjords whilst sipping a cocktail Shore excursions - getting to see wildlife and scenery up close Cruise - The Jewel provides a relaxed and easy going environment and the cruise staff make the holiday that little bit better. Con's: Cost of the cruise - Cruising is expensive and as a single traveller it was even more so. As I booked from the UK I also had to take the All-Inclusive option which whilst good for some did not represent value for me. The cruise cost also dropped 2 weeks before I left, with an ocean view room now being at a price lower than I paid Cost of shore excursions - I had expected that the cruise lines buying power and volume of cruisers taking the excursions from the ship would mean shore excursions would be cheaper than going direct to local travel operators and they weren't. Next time I'll look to book direct with shore based tour providers - There was no ship organised aurora borealis call tree - one thing I had hoped to see was the aurora and I had thought that there would have been a ship based call tree (where you could register your interest and if there was an aroura sighted they would initiate calls to all registered parties) and there wasn't. - Speciality restaurant prices felt expensive when you including cover charge and tips - smoking on board the ship especially in the casino Overall I'd give the NCL Alaskan cruise on the Jewel a 4* rating - as a first cruise it was a great place to experience the scenery and the wildlife (Humpbacks, Orcas, Bears, Bald Eagles, Salmon, Seals and all kinds of sea birds). The relaxed atmosphere on the cruise was a bonus as I was concerned about how to dress and from day one I felt the NCL "cruise casual" theme made me feel comfortable - from bars to restaurants, at shows and roaming the ship. First port was Ketchikan and I had booked the Neats Bay Bear watch by floatplane. It does what it says on the tin, we took a float plane to Neats Bay and saw some bears (well one 3 year old bear cub actually). The floatplane experience was great (pilot did an amazing take off and landing - smooth as silk) and the flight gave a unique view of the landscape. At Neats Bay we saw a bear near the pier, and then we walked to the salmon hatchery where there was to be more bears, but there were none to be seen. We did see a couple of bald eagles and some seals, so a little compensation for not seeing any more bears. Overall 8 out of 10 (would have been 9 with more bears and 10 if the cost was lower) Next was a morning visit to Glacier Bay by the Jewel. There were fog and ice issues so we had to go to an alternate Glacier (can't remember the name), however the fog cleared and the Fjords and Glacier were amazing. I spent 3 hours walking the decks taking photos and being awed by the views. Crystal green reflective waters gave stunning views. Overall 9 out of 10 (would have been 10 out of 10 if we did the Tracy Arm Glacier as I was advised it was bigger and better) We docked in Juneau after lunch and I had booked the Wildlife and whale watching tour. We were shuttled to another boat dock for 3 hours of whale watching. The boat was great, 2 decks (one indoors and one outdoors) and we saw loads of Humpback whales, blowing mist and vapour and then diving with a tail flick. They were some distance away however easily seen by the eye or close up with binoculars or camera zoom lens. Overall 8 out of 10 (would have been 9 out of 10 if very close up or 10 out of 10 if we saw whales jumping and breaching) Next port was Skagway and I had booked the White Pass and Yukon Railway trip. I'll start by saying it was a 10 out of 10. We met the train at the dock right next to the ship. The train journey was exceptional - to experience the journey that the gold rush miners took and to see the route they had to traverse showed how hard it must have been just to get to the mining areas. The scenery was stunning, amazing, awe inspiring - I could go on, however you get the picture. A trip not to be missed and deserves its 10 out of 10 rating. After the train I did another excursion - the Liarsville Salmon bake. Overall I was disappointed with this trip. We were bused out of town to a half dozen wooden structures and couple of tents aged to look like a mining village. Whilst there, we were given some salmon, salad, lemonade/coffee and cake - which was good, but not worth the £45 price tag. I would give it a 5 out of 10 and would not recommend it at the price I paid. I'd value it at half the price (which would give it a maximum of 7 out of 10) Last port of call was Victoria British Columbia and I opted for the Whale and wildlife tour. The main objective here was to see Orcas and boy did we. A small walk from the cruise ship to a dock where we boarded a 2 deck boat. We cruised to the other side of the harbour and then were very close (no more than 50 meters at times) to a pod of 6 Orca, we saw them swimming for a good 20 minutes and we also saw them breach. After a good Orca watch we powered out to see a humpback that had been spotted. We saw one whale dive a couple of times and visited a sea lion colony (hundreds of large and active sea lions. Again a great tour and I would give it 10 out of 10. Aside from the shore excursions the cruise was good. Food, food and more food. Drink, drink and more drink. A good selection of on ship evening entertainment - with the 3 shows I saw rated 9 out of 10 - Band on the run (the ships dance troupe doing an amazing 50 minute tribute to 70's music), Jocka and Maria (Aerial flying, acrobatics and dance) and Circ de bijou (a show which combined Jocka and Maria wth the entire dance troupe in a spectacular of dance, song and acrobatics) As a first cruise it was a great and a I consider it one of my lifetime experiences. The wildlife and sights of Alaska, from a floating hotel with westend shows, bars and casino to boot. Overall the cruise rates a 9 out of 10 (would have been a 10 out of 10 if I didn't have to pay extra as a single traveller and if the cost of the tours were better) Read Less
Sail Date: September 2017
My wife and I booked the cruise for the destination. We wanted to see Alaska, the cruise line was less of a consideration. After some quick searches we found Norwegian had a trip that fit our schedule and included several perks with ... Read More
My wife and I booked the cruise for the destination. We wanted to see Alaska, the cruise line was less of a consideration. After some quick searches we found Norwegian had a trip that fit our schedule and included several perks with their Free At Sea promotion. The ship was nice, clean and updated. It didn't seem like a worn out ship despite its age, I think it had been remodels in the last few years. The dining was typical for any cruise line, the food was of the same quality I've experienced. The open seating dining rooms are nice for trying a new location and cuisine every night. They aren't very great if you enjoy building a relationship with your servers. On other cruise lines after a few nights they knew my drink order and had kids meals waiting when we arrived. The bars were a bit of a let down. Despite the naming the really have no differences in menu. The ship's beer selection was the same whether you were at the pool side bar or the Whiskey and Beer bar. If you like craft beer the selection is very small. The entertainment was decent for the trip. A few of the lounge acts were good, a few were alright at best. The shows in the main theater were very good. The staff and service was also very similar to other cruise lines, polite and attentive. I felt that my stateroom, while small was well arranged, and it had a larger bathroom than I had experienced on other cruise lines. The ports were all beautiful, the forecast changed before we traveled, every port was sunny and warm. We didn't take any excursions but the port area shopping and dining was all excellent. This trip was booked to see Alaska, and that did not disappoint. From the ship we easily saw seals and whales. The ship made a point of traveling to the Dawes glacier. Everywhere you look its another photo worthy view. Read Less
4 Helpful Votes
Sail Date: September 2017
On the 6th of September I was playing online and noticed how cheap the cruise prices were, so we booked and left Seattle on the 16th. This was our second cruise and first on Norwegian and to Alaska. We were on the ship less than half ... Read More
On the 6th of September I was playing online and noticed how cheap the cruise prices were, so we booked and left Seattle on the 16th. This was our second cruise and first on Norwegian and to Alaska. We were on the ship less than half an hour after arrival and disembarkation was even quicker. We decided to spend our money on our cabin rather than booze or excursions so we got a balcony near the stern on the starboard side. This provided us with multiple hours of enjoying the landscape and wildlife of British Columbia and Alaska. Our cabin was not huge, but it was kept extremely clean. If you bring a clock, make it battery-powered. We had an electric one and it gained two hours the first day. Showing up for breakfast before the restaurant opens doesn't work. The weather was excellent. There was a brief shower off Vancouver Island for a couple of minutes and that was it for the trip. Temperatures were in the 60's in Juneau and Skagway. We were impressed with the cleanliness of the ship. The food can improve--especially the buffet. With some experimenting, we found how to get good meals in Tsar's and O'Sheehans. Remember that most restaurants have food and beverages not listed on the menu so don't be afraid to ask. We did speak to people that paid for the "fancy" meals and they had mixed experiences. The entertainment was good. We were impressed with the comedienne and the aerialists/acrobats were outstanding in the theater. Numerous acts performed in the lounges around the ship which were entertaining and worth the time. We especially enjoyed the Philippine trio that was playing throughout the ship most nights. In Ketchikan we took a self-guided tour that we received at an information booth. There were over 30 places to visit including a salmon hatchery and Native American museum. We saw thousands of salmon ready to spawn and the tour took us 4-5 hours to complete. In Juneau we went to the state museum of history. We spent a couple of hours and probably should have spent more. In Skagway we wandered the town for a couple of hours and then booked a 3.5 hour tour into the Yukon by bus. It was $60 and half the price of the place across the street. Our guide from SkagwayTours was fabulous and took us 50 miles from town and into the Yukon providing us with history of the area and the gold rush. On a clear day like we had, the scenery was fabulous and well worth the money. In Victoria we went to the Royal British Columbia Museum. This is easily the greatest museum we've ever visited. You can spend 3-4 hours here without going to the Imax. Some of the exhibits showed the history of farming, mining, and trapping in British Columbia. They also had displays on weather and birds and animals of the area. Overall, it was a great cruise that we really enjoyed. But as a previous reviewer said, it just seemed like something was missing. There were very few children on board, despite all of the activities that were available. I would have no problem going on Norwegian again, but I may also want to try another cruise line. Read Less
10 Helpful Votes
Sail Date: September 2017
Alaska destination offered online. Was talked into buying insurance. Had a small medical problem. They charged huge amount of money for consult and 10 pills. They said they did not know how to get our money back. Knew nothing about ... Read More
Alaska destination offered online. Was talked into buying insurance. Had a small medical problem. They charged huge amount of money for consult and 10 pills. They said they did not know how to get our money back. Knew nothing about insurance. When we talked to agent when we booked they said medical would be covered. ??? Service in dining room was terrible. Food was mainly served cold and not seasoned. The best part of the cruise was the intertainment at the evening shows. Best I have seen. The beverage packages were very expensive. I like some wine but could not drink enough to pay for daily package and individually very expensive per glass. The staff in general were wonderful especially our room steward. With open cruising he was the only one who remembered who we were. Sorry to say my husband and I probably would not cruise on Norwegian Cruise line again. Read Less
1 Helpful Vote
Sail Date: September 2017
I have already taken two cruises to Alaska. One with my friend and one with my Mother. Was not thinking about another one but when I heard about a previous Cruise Directors Staff Employee Milo, who was going to be on this ship, I knew I ... Read More
I have already taken two cruises to Alaska. One with my friend and one with my Mother. Was not thinking about another one but when I heard about a previous Cruise Directors Staff Employee Milo, who was going to be on this ship, I knew I had to take this cruise again. When I got on the ship, I felt right at home knowing the layout was similar to The Jade and The Gem. There were two more Gabi (Cruise Directors Staff I've seen on 3 cruises in three years). Then David The Cruise Director on my last cruise and was surprised to see him on this one. I loved the band called Temperature who I saw last year on The Jade (fantastic) and hope to see them again. The shows were great but no comedians for me. The first night, being a Platinum Level, I got an additional meal for free and decided on Le Bistro (French) an the food was fantastic. The next night to La Cucina (Italian). Main dining room for breakfast, lunch and one evening meal. Teppanyaki (Japanese Steak House Style) was good but I've had better outside of the ship. Did La Bistro two more times. Met Alex, Hector and Jeffrey (also Cruise Directors Staff) who were lots of fun. What more can I say Read Less
10 Helpful Votes
Sail Date: September 2017
I sailed to Alaska late in the season (September) Jewel and found the destination to be worth every penny. The downside to the trip was the NCL Jewel, specifically, the on-board activities and enrichment. We purchased the Mandara Spa ... Read More
I sailed to Alaska late in the season (September) Jewel and found the destination to be worth every penny. The downside to the trip was the NCL Jewel, specifically, the on-board activities and enrichment. We purchased the Mandara Spa package (Thermal Suite) for $139 per person which we had heard rave reviews about from other NCL cruisers. What we found was a spa area that was segregated (male & female) and did not allow my partner and I to enjoy the spa together. There was one unisex area which included a few chairs, 6 heated-stone chairs, and a hydro-therapy pool, which couldn't be qualified as a hot tub as it wasn't even the temperature of normal bath water and could not hold many guests comfortably (4ish). This did not match the experience of those who had recommended the package and left us sorely disappointed in our experience. The Jewel lacked many of the amenities in the Thermal Suite which other NCL cruises have, yet costs the exact same. As cruisers in their 30s, we found the activities to not be suitable or interesting. While there were a lot of activities, they were primarily focused at the 60+ crowd and left the younger generations with few things to do. Many of the activities were fee based at an outrageous level. One example was bingo; for a 1-game takes all, it was $30 for 6 cards. The nightly shows (comedian, magician, and acrobats) were quite entertaining and a fantastic night cap. Finally, it was nearly impossible to watch NFL, sports, or movies on the cruise. There was not large screen on the deck and these televised events were shown in O'Sheehans (NCLs version of a sports bar or Irish pub). The problem with O'Sheehans on the Jewel is the screens are not visible from the majority of the seating, the staircase which transverses at the base of the screen causes guests to routinely walk in front of the screen, and the lower seating has to peer through the staircase to see the screen. In general, the food on the cruise was quite good. The buffet was well stocked with a variety of foods and found it to be neat and clean. The dining rooms (Tsar's and Azura) were classy and provided high-quality, tasty options. We found no reason to visit the specialty dining as the provided food was sufficient with a variety of flavors. The one exception was O'Sheehan's which was the stark opposite. The food was bland, with little to no flavor and the service was sub-par (not getting water for your entire meal). Overall, I would sail to Alaska again, but I doubt I would utilize NCL Jewel or any NCL cruise again. Their price model is competitive for the base price, but the price quickly adds up to participate in the on-board activities. Especially for days at sea, I felt as if I was being "sold" something at every event... it felt as if it was a constant grab for money. This does not match my experience on other cruise lines. Read Less
1 Helpful Vote
Sail Date: September 2017
I had been on a previous Alaskan cruise with another cruise line and swore I would never cruise again. After finding a good deal online I decided to give cruising another try. I really enjoyed just about everything about my experience on ... Read More
I had been on a previous Alaskan cruise with another cruise line and swore I would never cruise again. After finding a good deal online I decided to give cruising another try. I really enjoyed just about everything about my experience on the Jewel. I highly recommend the specialty dining, Teppanyaki was one of the highlights of our trip. We only ended up eating in the main dining room one night since we had so many other options but the food was good and the service was very attentive. There seemed to be dining options 24/7, you just had to decide what you felt like eating. We ate at the buffet a few times, if there isn't seating in the first section there was always a spot in the next couple or on the aft deck. We enjoyed the trivia and games which were offered most nights. Jocka and Maria are amazing and put on phenomenal shows. The other shows were fun and very entertaining. We tried one of the painting classes and it was disappointing but everything else was good. We did several different spa treatments and had access to the spa, the treatments were good and the employees were very friendly. They do really push you to buy the products and some seemed upset when you didn't but prices were much higher than if you purchase the same product online. We loved the Spinnaker lounge, the view is great and the servers are very attentive. We enjoyed having a balcony room, we had some issues initially with neighbors smoking on their balcony but it was taken care of by the third day and we were able to enjoy the balcony and the views as we worked our way up the Alaskan coast. We went on excursions through the ship in Skagway, Ketchikan and Victoria and they were well organized and well done. We had to tender to the dock in Skagway so that cut down on our time to explore a little but overall I was impressed with how well they handled the whole process. I enjoyed this cruise and actually plan to try another cruise with NCL in the future. I really enjoyed the size of the Jewel and the variety of options they had to offer, you don't realize how many other people are on the ship with you, it seemed to be the perfect size in my opinion. If you cruise with NCL don't be surprised if you see the directors out and about interacting with the guests. Read Less
5 Helpful Votes
Sail Date: September 2017
NCL has the poorest food quality I have seen. I think a school cafeteria has way better food. Finding the parking and the dock in Seattle is a nightmare. Park somewhere and take an Uber or Lyft to the dock. The cabin was very ... Read More
NCL has the poorest food quality I have seen. I think a school cafeteria has way better food. Finding the parking and the dock in Seattle is a nightmare. Park somewhere and take an Uber or Lyft to the dock. The cabin was very functional and the shower was surprisingly good. Decent size balcony and the bed was comfortable. Our cabin steward knew us by name on the first meeting and was top notch. Basic room service was included and we order almost every morning but they never got our order right once! The ship was ok but did not have many quiet areas for enjoying the scenery. The 13th floor lounge over the bow was great when there was no trivia, bingo, karaoke, etc. Dining was HORRIBLE! Poor food quality, inconsistent hours and service. I actually lost weight on the cruise because the food was so bad. We attended two shows and both were very entertaining and fun. Overall service was mediocre at best. Many of the crew were wonderful but many others were indifferent and almost rude. When my wife asked the concierge desk where we need to pick up tender tickets, she was abruptly told "over there". In another case I had to wait for two crew members to get done flirting for a few minutes before one of them would acknowledge me. The ports and excursions were wonderful. Fantastic times on each excursion! I would definitely go to Alaska again! I will never cruise with Norwegian again! Read Less
4 Helpful Votes
Sail Date: September 2017
I actually did not know what cruise line to choose since I never have been on a cruise. While I was looking at some options I came across Norwegian with pictures of Alaska, that I wanted to go see. Unfortunately, I did not shop around ... Read More
I actually did not know what cruise line to choose since I never have been on a cruise. While I was looking at some options I came across Norwegian with pictures of Alaska, that I wanted to go see. Unfortunately, I did not shop around and I probably should of. I was not entirely impressed with the whole process. Unfortunately, this was not an all inclusive cruise and everything had to be purchased separately. If I didn't upgrade my dining and drink package, for sure it would of been boring. I did not care for the food at all. To me it was just glorified hospital food. Nothing special, never really tasted any seasoning on the food. The majority of the entertainment was real good. The magician was not good :( It seemed anything fun had to be bought? $$$$ The view and sights were gorgeous though and my cabin was acceptable. Cruising to another state and then some, I would hope I would of got a better deal on souvenirs, but I didn't, even those were expensive? I spent more than I wanted to? The part of the cruise that disappointed me most was when I booked a shore excursion, Toward my appt time, I became ill and had to go lie down. I was not able to make it so 1 hr later I went back to the desk to request a refund and they gave me such a hard time. I even told them I would apply it to another but they kept brushing me off. The morning we docked home they finally returned it back to me. Terrible customer service. No movie theater, nothing exciting. Also the buffet on Mexican food night was so bad I was in the restroom all night praying to the porcelain god? Sorry never again with NCL. :( Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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