70 Seattle Norwegian Bliss Cruise Reviews

I picked the Norwegian Bliss, because it was a new ship and NCL was recommended to me. The embarkation in Seattle went smoothly (we were on board by 11.30am), we were given access to our cabin by 12.30pm and all our prebooked excursions ... Read More
I picked the Norwegian Bliss, because it was a new ship and NCL was recommended to me. The embarkation in Seattle went smoothly (we were on board by 11.30am), we were given access to our cabin by 12.30pm and all our prebooked excursions vouchers and the on board credit, was waiting for us in the cabin or on our account. The things NCL got right - Bliss is beautiful inside. Our cabin (Balcony deck 10) was a good size and we had plenty of storage space. It was clean and comfortable and there is toiletries in the bathroom. Most of the staff are friendly. NCL need to Address. The excursions are over priced and badly organised (plus they get dearer, nearer the cruise date). We were asked to meet in bars, resturants or the theatre, but it didn't help as we still had to get off the ship in the normal way - so the coaches were often late leaving and we had the trip time reduced. When I wanted to change my original excursion choice, I had to pay for the new one and wait for a refund ( I was told 5 days to get my money back) it took three weeks because the reservation team cancelled the excursion and didn't tell the accounts team to refund. I found this out, because I had to nag to get my money back on two sperate occasions. We spent more time at sea than in the Alaska inside passage or on shore. Due to a storm in Skagway and the ship leaving port seven hours late - we had our shore time in Ketchikan cancelled the night before we were due to dock. The reason we were given was bad weather, but a Holland and America ship, which was also struck in Skagway with us, still managed to dock on time in Ketchikan. The storm we were told we needed to out run, was just heavy rain. Passengers who had private bookings lost their money, but NCL refunded the passengers who booked with them. The worst bit is that some staff were warning passengers that Ketchikan was cancelled hours before the captain told everyone else and this wasn't the first time this port of call had been cancelled. NCL gave us $4 each for dispointment and refund of shore fees, which is a joke. The plus side for NCL is that the seven hours we lost on shore and they kept us at sea, allowed them to open the casino and on board shops, so they could recover the revenue from struck in Skagway. Especially as we were on slow and slower speed to Victoria, so that the Holland and American, came out of nowhere, overtook us and we lost sight of them really quickly. One of their guests asked us why we were on stop mode. Most of the time NCL docked away from the main town area, so Passengers had to pay for the shuttle buses to get anywhere and when you were on the trips, you were rushed,so you didn't get to enjoy what you had paid for. Victoria was four hours at night, Juneau and Skagway are full of the shops belonging to the cruise lines. Glacier Bay was really beautiful, but for me - we spent two much time there. NCL like to charge you multiple times for the same things - pay for meals, then the speciality meals and two restaurants also charge you an additional fee. Tips,Tips and more Tips. for instance they charge $14.99 ($18.99 Haven and Suites) per person, per night. But what they don't tell you is that they will remove the fees if you ask. (So if they charge you - ask on the last day for the full charges to be removed). But some people didn't know and paid this bill in full. You even have to pay $7.95 for room service and in our case it took over an hour and after we chased room service the food was delivered but it was stone cold. They don't offer many changes to see the shows (Jersey Boy and Six was good) and the spaces are limited - so book ahead. Likewise with the speciallity restaurants, as there isn't as many bookings available. The main dinning area is always really busy and while you can get a table, sometimes it is more luck then organisation,but the staff are good at removing old dishes. The traven is always slow and you often get your drinks after you have eaten your meal. No free indoor pool on Bliss, so unless you book a spa room, suite or Haven cabin you need to pay $200 for a weekly spa pass (You cannot get a daily one) or use the outdoor pool on the top deck - Well Planned for Alaska. Passengers on my cruise, had a number of issues - didn't feel the food was any good, ( I found it ok, but most of the menu doesn't change daily). No quiet areas on Board, bad organisation, not enough shows in the evening. Lastly we all felt like we were being feeced by NCL. I don't feel that I had value for money and I cannot see me rushing to rebook. Read Less
Sail Date September 2019
We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not ... Read More
We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not clear and seamed like everything was "extra" which is odd for a typical cruise. Once booked at not the best price by any means, the process from there of checking in etc was not as clear as it should be. Embarkation was smooth as possible. Disembarkation for each port was awful. No clear communication of what the plan was, they called everyone at once vs floor by floor so it was long lines, slow moving and a complete fire hazard. If we actually had to get off the boat for an emergency, thank goodness we didn't, it would be a disaster. The fact they only had one door open for thousands of people to exit was mismanagement. The staff had contradicting directions and operated like they've never done this before. Final disembarkation was a cluster as people didn't understand the tag system, when they needed to get off, where the luggage was going to be etc. I honestly felt bad for 1/2 the travelers because they were foreign or elderly and purely lost. Dining was fine as we didn't get the upgraded dining packages. Probably the one area of our experience that was on par with expectations. Entertainment and activities were interesting. The shows were the best experiences on the ship. Pure talent but again lack of organization having to reserve or not, letting people in or making them stand in lines etc. Activities were odd but overall not thought out. Everything on the deck didn't have the space for people to participate. Everything in the atrium seemed like again it was their first time doing it. The music acts were fabulous. Anything without the actual cruise staff was great! Service was spotty as there was no consistency in messaging. We ended up paying $300 each to have entry to the spa and while that is a ridiculous price for what we got, it made the trip bearable. I book groups into hotels and cruises for a living. I would never recommend this cruise to a client. Read Less
Sail Date September 2019
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the ... Read More
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the Norwegian bliss a C+ We had arranged a excursion in the port of Ketchikan and due to high and rough seas we were not able to get into port. I know that the cruse line can not be accountable for the weather, but the same ship (Bliss) didn't make it into the same port the week before for the same reason, but they were willing to take our money when they knew the same thing might happen again. They also offered a NIGHT Bus excursion in the city of Victoria BC, what were we thinking?? at night in a dark bus you could hardly see the totem polls that the driver was pointing out. I guess that one is on us, but why would you offer such a excursion? The food was ok, but not great, no laundry available for passengers unless you were willing to shell out, I believe it was $15.00 per bag. I did enjoy the race track on deck 16 and wish I had gone more than once. I was told that you needed to book early as it fills up fast, didn't find that a problem. We enjoyed the musical Six on the ships stage, However we missed the musical Jersey Boys as we missed the 10:30 performance. Read Less
Sail Date September 2019
This was our honeymoon. My husband and I flew into Seattle 3 days early. Rent a car and travel to the Boeing plant. Worth the trip! Stayed at the Westin, nice hotel. Ship The ship is gorgeous, and feels brand new. From the dining ... Read More
This was our honeymoon. My husband and I flew into Seattle 3 days early. Rent a car and travel to the Boeing plant. Worth the trip! Stayed at the Westin, nice hotel. Ship The ship is gorgeous, and feels brand new. From the dining areas to the deck layouts, it all feels very modern. Common areas are spacious but the elevator situation, especially forward, leaves a lot to be desired. Cabin We were in a minisuite. Don't bother the upgrade from balcony. Unless you both are size 2 or below, there in no way youll ever need both sinks. Shower was decent. Dining If you are used to lobster at sea, or are expecting crab legs at some point in Alaska, you might want to rethink this. Food was middling but by the 3rd day, I found myself eating the same things over and over again in the complimentary dining. Cagneys is an overpriced steakhouse, La Cucina had some of the worst Italian food I've eating, and Teppenyaki, while good with large portions, is the same thing you get everywhere else. The District has a decent craft beer list, Maltings does whiskey flights, and the Observation deck is the place to go for a Martini. Entertainment/Activities Are you over 60? You'll love it. Under 10? Totally a blast. 11-59? Get ready for some long times in your cabins. Who really buys art at sea? Who honestly wants to learn napkin folding? Who needs Chinese tshirts at 4 for $40, when the next day everything is 60% off? Silent disco? Deserted. The shows do sell out, though I am not sure why...middling performances at best. And attend the comedy club at your own risk. Are you not a straight, white male age 18-49? Get ready to be offended. Service Service was great. Most passengers treat them like servants, and it took 3 days til I heard another passenger even say thank you. Shore Excursions Plan your own. Rip off for what they charge. Take the Juneau city bus to the glacier ($2) and hike 1.5 miles to the visitor center. Rent a car and go explore. Whales are in the harbor...no need for whale watching. Skagway is a ploy to sell you something...anything. Do not expect cheap king crab prices ($35-70 a leg). I do recommend Klondike Brewing Company, and at 9th and Alaska, hit up Skagway distilling. Excellent vodka and gin. Glacier bay is spectacular. Ketchikan was closed due to wind. Dont even get off the boat in Victoria. You have time to walk into town and walk back which is 5 miles round trip. Overall, if you want to see Alaska, fly into Juneau and spend a couple days. The fly into Anchorage, rent a jeep and go exploring. This cruise is nothing more than a ploy to gouge you for money at every turn. Read Less
Sail Date September 2019
For the price NCL Bliss it's really not worth it. If your a smoker don't go on this ship. If you're older and looking to really just relax and don't care about much more this is the ship for you. First the very ... Read More
For the price NCL Bliss it's really not worth it. If your a smoker don't go on this ship. If you're older and looking to really just relax and don't care about much more this is the ship for you. First the very back of the boat bar on the 17th floor is tje only place to smoke. If the casino is open that's the only secondary place. The casino wasn't open much so your stuck. The only restaurant that was good was the ocean blue restaurant. It's a specialty dining and it's worth the price. The rest of the specialty dining restaurants were horrible. Maybe a c- at best. The buffet and the regular free places were crap. For the expensive price I'd rather go with any other cruise line. On a brighter note if relaxing and not doing much is your ideal trip then spend then this is it for you. The casino was closed most of the time. Crazy part is Norwegian cruise line charges a hefty fee for bottle water and a flat fee for room service. They nickel and dime you for everything. We had the specialty dining and unlimited drinks package but no water. That's crazy and it's a big RIP off. I will never cruise with them again ever. I spoke to ayu least 30 other couples and they feel the same way about three good and the ship. Ultimately it's up to you but my advice is go on another destination and cruise ship. I paid 7k for my family but I met other families that paid 23k and hated it. Read Less
Sail Date September 2019
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. ... Read More
We chose to cruise Alaska on this ship to experience a 'big' ship with all it had to offer: go carts, laser tag, water slides, broadway style shows. We are all experienced cruisers but had never sailed on a ship this size. There are positives about this ship but more negatives. First and foremost, there are not enough public spaces. As there were six of us, we were always looking for a place to have drinks before dinner or, just to get together somewhere during the day for a a visit. This was a most difficult task on this ship. All the lounges were full before dinner and often during the day as well. The Observation Deck is spectacular but you have to get there early in the day to secure a spot as so many people stake their spot for the entire day! This becomes very obvious when you see staff bringing in hundreds of folding chairs into the Observation Deck. The lounges are mostly full. And, even if you do find a lounge with seating for six, it's nothing to write home about. The lounges on this ship rarely offer an outside view and are mostly very noisy. Nothing like the quiet spacious lounges with views that we're used to. Additionally, the Maltings Whiskey Bar on Deck 8 has a cigar smoking lounge beside it but because of inadequate ventilation you can often smell the smoke from this lounge. The same with the Casino on Deck 7. Smoke smells from their smoke room permeate throughout most of the public areas of Deck 7. We weren't always looking for room for six as often there were just two or four of us looking for a lounge. There was space in the outside lounges like Margaritaville, and the Pool bars and the Waterfront (which is lovely when the weather is nice) but it's cold up there in Alaska and, like the Waterfront spaces, these are weather dependent. In a nutshell, there just aren't enough nice quiet lounges or public spaces. Now for the food. We did not like the food on this ship. It's not a bad thing, but it's probably the only cruise we have ever been on that we either didn't gain and probably lost weight on! The food was plentiful, but not tasty. We ate in the specialty restaurants and were disappointed. We were also disappointed with the Garden Cafe buffet. To be fair to the ship, we never experienced breakfast and maybe that was their best offering! Overall, however, we would have to say it was the worst tasting food we have ever had on a cruise ship. By the end of our week we were looking forward to Q Smokehouse thinking that they couldn't really mess up ribs! Right? Wrong! The ribs themselves were OK (if you put enough sauce on them) but the sides were actually inedible. Why would any restaurant present you with four ribs on a huge platter and then place four tiny little sides in tiny little metal dishes on this huge platter? The platter looked absolutely bare! But worse, the sides were so bad! The coleslaw was flavourless, the beans so bland, the pickles awful and I can't remember the last side because I couldn't bear to try it! It seems the Executive Chef does not oversee the food or taste it. There is absolutely no food quality control on this ship! And if there is, they need a new taster! The best meal we had on this trip was at the Seattle airport! The internet. We took the internet package but should have received a refund. It didn't work for a day or two because of bad weather (we think) and when it did work it was soooooooo slow! It took an hour to download our (small) local newspaper. We had to buy more internet time just to have a paper to read. No game playing, no responding to emails (just reading them) and still we were out of time on our package. The ship did offer a Superior Package with a quicker download speed but having spent what we had already, we felt it should be more than enough for just simple email and newspaper downloads. We've never run out of Internet minutes before, even on much longer cruises from just as remote places. This ship stands alone! Guest Services was not really a service, and NCL should be well aware of this given the lines in front of Guest Services snaked down the corridor! Once you got to Guest Services, you were lucky if you got someone who actually understood what you were saying or cared about what you were there to discuss. We didn't get lucky! The Spa area floor is extremely slippery in spite of the fact that a staff member is constantly 'squeeging' it! This is around the Thermal Pool and Sauna area so beware. Also the Sauna is coed, you may prefer it, but we didn't. We did like our cabin, which surprised us as it was the smallest cabin we have ever cruised in but it was so well planned that there was room for everything, plenty of storage, nice vanity/desk layout, great washroom, and the TV was well situated and one was able to swivel it. Also, the ventilation was good and the bed was comfortable. We had a Mini Suite on Deck 8 and it was nice. The Lectures by the Park Rangers while cruising Glacier Bay were excellent. We appreciated the decisions the Captain had to make in regards to missing a port because of bad weather however, when we missed our port stop in Ketchikan, we fully expected to either sail into Victoria early (as there was a berth open at 2PM) or at the every least, be right on time. As it was, we were allowed off the ship at 8:30 PM and asked to be back on the ship by 11:30! Three hours in the nicest port of the cruise! All the other ships that we saw were there for at least 5 hours and often more. This ship spends far too little time in Victoria! Even their original schedule of arriving at 7:30 (which was adjusted to 8:00 PM prior to sailing) is too little time in this port. One should look closely at their port stop schedule, particularly in Victoria before choosing this ship. We were very disappointed. As a group, we enjoyed our time together and it was interesting to discover what a mega ship offers as we have always sailed on smaller ships but, having tried it once, we will not be trying it again as there was nothing that would entice us back such as good food or nice public spaces or an Observation Deck we could actually find a seat in. Having said this, if the weather is good so that you can enjoy the pool areas, waterslides, go carts and other outdoor areas and you have young children, it's probably a good ship for you! Read Less
Sail Date September 2019
We have been planning this trip since January 2019. We live in Nashville so we flew to ORD to catch Amtrak from Chicago to Seattle with a two night stay in Glacier National Park. This part if the trip was fantastic. We arrived in Seattle ... Read More
We have been planning this trip since January 2019. We live in Nashville so we flew to ORD to catch Amtrak from Chicago to Seattle with a two night stay in Glacier National Park. This part if the trip was fantastic. We arrived in Seattle and boarded the ship quickly, which is one of the best embarkations ever. Beautiful balcony room in 13th floor. Our room steward is pesky. Knocking on door when do not disturb was illuminated. But did not bring bottled water for two days after requested. We enjoyed the freestyle dining but most restaurants served the same food. So, choices were not what we had hoped for. Our first port was Juno, not much going on here. It’s like a manufactured cruise ship stop. Skagway was next and we loved this port. We had booked an independent tour and very much enjoyed this port of call. The town is very quaint and the people and shop owners are very nice. The weather wasn’t great but this was not the fault of NCL, but the beginning of weather issues for the remainder of the trip. Our third port was to be Ketchikan, AK. and we had a crab fishing tour scheduled that we had been looking forward to for months. We were awakened by an announcement at 7am that the stop was cancelled due to weather. Our money for the tour would be refunded. And they were trying to get an early arrival at our final port of call, which was originally scheduled for 2 pm until 11 pm when trip was booked but upon boarding the ship we noticed it was changed to 8 pm to 11 pm. So early arrival would be great especially after being coupled up for 3 days. No early arrival approved for Victoria, B.C. we arrived a bit after 8 pm in the pouring rain with not enough shuttle buses or taxis to get 4000 passengers off the pier and into town efficiently. We waited in line for about 20 minutes town decided it was pointless to pay $30 bucks r/t into a place we didn’t know in the dark and pouring rain. We were looking for a specific item that we had hoped to purchase in Ketchikan, but didn’t have any assurance that stores would be open once we got there and we would only have a little over an hour to look for it. Cruise Director did not know what if anything would still be open and we were directed to the tacky pier store. We were not looking for magnets or coffee cups and this store was mobbed with people. So, in a nutshell, we feel robbed of two ports ( half of the trip). We live on the other side of the country and it’s unlikely we will get back to Alaksa again. It’s not a cheap trip Read Less
Sail Date September 2019
Wanted to try this newer large ship. Ship itself was very nice. Appeared clean and in good condition. Unable to bring your own soda or bottled water on board They only serve fountain Pepsi products, which I am not a fan of. Still, ... Read More
Wanted to try this newer large ship. Ship itself was very nice. Appeared clean and in good condition. Unable to bring your own soda or bottled water on board They only serve fountain Pepsi products, which I am not a fan of. Still, difficult to get waiters or bartenders to get you soda products. Waited on alcohol consumers first. Would not buy that package again Muster drill was unorganized. Customers seated in assigned area and staff came and made every one “get out” and they were late setting up and wanted to scan cruise cards as people walked in . Same exact lunch menu every day in restaurants only ok. Buffet seating was a zoo-anytime around meal time. Food was edible but nothing special. Desserts were not worth waiting for. Pastries always stale. Balcony room acceptable, not particularly large, could not push suitcase pass end of end and wall “Jersey Boys” show high quality entertainment. Comedians you can skip Unable to make scheduled stop in Ketchikan due to size of ship. Waters rough due to wind. Two other ships (Princess and Holland America) were able to dock) so that was a bummer Scheduled stop in Victoria was changed after we booked- originally scheduled for 6 but was changed to 8pm . Not much to see in the dark. Highlight definitely the Day in Glacier Bay-great weather and beautiful views! Despite notices in the daily ship newsletter, people were allowed to sleep in public areas - shoes off, feet all over the furniture, full sleep masks covering their eyes , so the observation area was difficult to use Overall would choose a different cruise line and itinerary if doing it again Read Less
Sail Date September 2019
The ship was very nice but all the little things I was told I would experience on my first cruise did not happen The food in the restaurants that I had to pay for were not to the caliber as what you would expect my advise dine at the ... Read More
The ship was very nice but all the little things I was told I would experience on my first cruise did not happen The food in the restaurants that I had to pay for were not to the caliber as what you would expect my advise dine at the buffet Port stays to me were short and not enough time to enjoy the area Never did meet my stateroom steward, left numerous notes requesting things that never were addressed Wine tasting classes were one of the most entertaining and educational activates At this point I will have to try another cruise line to compare, but the group I was with has traveled on numerous other cruise lines and this was there first with NCL and they were not impressed The large shows were very nice but the music performed in the public areas need some improvement We were lucky to meet the beverage manager and enjoyed the laughter with her and she helped make some things better for our trip Read Less
Sail Date September 2019
This was my honeymoon cruise. I booked through NCL and was told I would be given a $50 shore excursion credit. When I got on the ship, I was told I didn't qualify. This put a damper on my honeymoon. It isn't the money, it is the ... Read More
This was my honeymoon cruise. I booked through NCL and was told I would be given a $50 shore excursion credit. When I got on the ship, I was told I didn't qualify. This put a damper on my honeymoon. It isn't the money, it is the principle of the matter. I was told to expect this perk but then denied it. I even asked if they would pull the tapes to check what I was promised. Guest services said they would be in touch on the ship, I never heard anything there and when I submitted a customer care ticket to NCL, I still haven't gotten a response. It just feels like I was misled. I always thought that Norwegian was supposed to be a higher-class company, but Carnival would have resolved it on the spot. I paid more because I wanted a beautiful honeymoon, but I didn't get what I envisioned. As far as the cruise itself, I read another person's review and I wanted to know what ship they were on...then I read they had Bulgari products and chocolate-dipped strawberries. I realized it had to be the Haven. So, unless you are willing to shell out a large sum of money, you will be treated differently. Here are my observations: Cons: 1. The cabin noise is awful. When we first got in our cabin, I thought we were under the swimming pool, then I figured out it was the toilets flushing that was making the noise. 2. The dining rooms are packed, even with reservations, we had to wait. They try to tempt you to get all your meals in the Garden area, but it is packed too and the food is subpar. Meat always overcooked and vegetables mushy. 3. Activities, when they are being held are always packed. Plan early or you won't get into anything. Luckily, I booked the shows before we got on board or we'd have missed out. We never were able to try out the racetrack. 4. As mentioned earlier, if you are in the Haven, you have additional perks. But I really expected them to do something for our honeymoon. We were given a card to take to the dining room, but we received nothing special. I was a little shocked. 5. The people on the ship really act like they don't want to be there. They look stressed as if they did something wrong, they were going to be fired. Made me feel like I was supporting a slave environment. 6. Photos - there just weren't a lot of opportunities for photos. 7. If you want premium food, you have to pay for it. At least Carnival puts lobster tail on the regular menu once during the cruise! 8. The ship's size is awful. The problem is just there are too many people on board and not enough resources put in place to deal with them. The Atrium was always packed. They pulled out aluminum chairs for people to sit on. Docking was awful. Packed elevators and long lines. When we got to BC there was a line that wrapped around the ship. We were late getting there and people who had excursions booked were anxious to get off. I still can't believe they put us in port at 8:00 at night for a three-hour docking. Just ridiculous. So, was it all bad, no, there were some good parts. So let's look at the Pros: 1. The ship itself is beautiful and elegantly done. The Observation Lounge is a treasure and should be enjoyed. 2. The views from the Garden Eatery tables are better than the ones in the dining room. 3. The shows were very good. Jersey Boys was great and so was Six. 4. You don't have the constant pressure to drink on the ship. No one will approach you trying to push the alcohol. 5. The ports were beautiful, (except for BC, we didn't do anything there because of the hour we got there.) Excursions were great. I highly suggest the gardens at Juneau and the train ride through the mountains at Skagway. It's long but has some beautiful sights. Make time to visit Seattle too. Pike's Place is awesome. Lots of great seafood and flowers aplenty! Read Less
Sail Date September 2019
The cabin (balcony stateroom) was roomy, bed was comfortable, tons of storage, clean, beautiful bathroom, and the steward was remarkable. And that just about sums up the pros. This was a humongous, obnoxious ship filled with way ... Read More
The cabin (balcony stateroom) was roomy, bed was comfortable, tons of storage, clean, beautiful bathroom, and the steward was remarkable. And that just about sums up the pros. This was a humongous, obnoxious ship filled with way WAY too many obnoxious people. It felt like a Cancun spring break for the middle-aged. I saw some really shocking behavior, and the cruise line didn't do anything to prevent it. In fact, some of the bartenders seemed intent on getting their guests as drunk and rowdy as possible. It was really difficult to find a quiet space to view the unbelievably beautiful scenery. The buffet dining room is actually scary. It's loud and pushy and, honestly, you get a little worried about your own safety, especially if you are blocking the pound of bacon someone is eyeballing for their breakfast. The crew doesn't enforce common codes of decency and health. People were sleeping like vagrants on the lounges and couches on the observation deck, even though that isn't permitted. I saw a guy puking into the public sink for pre-meal hand washing and it took me two tries--one with a crew member on duty and a later call to housekeeping--to get someone to promise to disinfect the area. (I didn't trust that enough to use those sinks again!). And forget about them keeping a tranquil atmosphere in spa. [ Do NOT pay for the spa pass. The people are noisy and obnoxious, partying like teenagers, yelling to each other and drinking booze--in glasses--in the therapeutic pools. The incident with the woman bleeding profusely who went back into the pool while the staff let us all continuing using it pushed me over the edge. After some, well, energetic complaining, they did refund my membership.] The food was pretty good, but I did send back several meals, either because the servers didn't understand my order and got it wrong or, on two occasions, because the pasta was undercooked. I'm not much for the theater so I can't comment on any of the shows. I did, however, come to view Deck 6--where the games and weird activities were held--as the 6th ring of hell. Pretty much every time you turn around someone is trying to up-sell you or get you to pay an enormous amount for services. I mean, a massage for $200?? Really? And you can't provide free WiFi? And, the NCL app doesn't work unless you pay for the WiFi ($15/day was the cheapest price I saw. $187 for the week was the highest!). Better prices for excursions can be found online from private companies. Read Less
Sail Date August 2019
Went with a group of friends. My wife and I had done the same cruise on NCL 8 years ago on a smaller ship. Totally different experience. The staff at a lot of the food and bar venues were rude. A lot of the people on this ship were rude ... Read More
Went with a group of friends. My wife and I had done the same cruise on NCL 8 years ago on a smaller ship. Totally different experience. The staff at a lot of the food and bar venues were rude. A lot of the people on this ship were rude and disrespectful. How about getting on an elevator with food piled high on numerous plates, dropping it, and covering it with napkins. The elevator wait time was 10 minutes or more. Elevators were hot and packed to the gills with loud obnoxious people. Like a cattle call getting on an elevator. Too many people not enough facilities.For the money NCL should provide free internet. There was only expensive wi fi and if you didn’t turn off your phone it would disappear. No way to stay in contact with your group on ship. The Garden Cafe looked like a chaotic cattle call. Too many onboard services involved extra charges. Never again!!! Read Less
Sail Date August 2019
We took our entire family on a cruise to Alaska to celebrate my husbands retirement. We chose the Bliss as we have 8 Grandchildren ranging in age from 6-13. This was my husbands and my 4th Norwegian cruise, so imagine our surprise and ... Read More
We took our entire family on a cruise to Alaska to celebrate my husbands retirement. We chose the Bliss as we have 8 Grandchildren ranging in age from 6-13. This was my husbands and my 4th Norwegian cruise, so imagine our surprise and disappointment at all the problems we had. We found the website a mess. If you schedule dinner and then an excursion, and there is a conflict, you are in trouble. You have to cancel the dinner, and in order to do that you must call on the phone. when you call the average wait time is 30-45 minutes. Then you get sent to another number where you wait another 30-45 minutes. Worse of all when you get to the ship, the prepaid items are a mess. We had to fight to get thins straight at Teppanyaki. Then we had to fight to get our prepaid photo package. We were charged for the game room after we prepaid for the kids, and we were using the green swipes. I actually got a call saying my charge was almost $600.00 and I had to fight with guest services to get it removed . We all got the $10.00 ability to text and call on the ship and it hardly ever worked. The staff in the dining rooms were a mess. I think they all must have just come onboard. On night we got desert before our meal. The most horrible thing was Splash Academy were they terrorized our 4 6 years olds. They threaten to put a diaper on my grandson because he cried, and belittled him. They threatened to tape my other grandsons mouth shut. When asked who they have caring for our children, there was no answer. I could go on and on. Alaska and the actual ship were great, staff poor Read Less
Sail Date August 2019
We have sailed with Norwegian 2 prior cruises and love it. So when our friends wanted to go on an Alaska Cruise, I immediatly recommened Norwegian based on past experiences. So not a good time. The overall service/staff were not helpful ... Read More
We have sailed with Norwegian 2 prior cruises and love it. So when our friends wanted to go on an Alaska Cruise, I immediatly recommened Norwegian based on past experiences. So not a good time. The overall service/staff were not helpful or plainly speaking rude. The food was sub-par for the most part, food was served cold, order was consistently wrong, and the selections were limited. I not sure if it is because of the Drink Package promotion, but most of the bar tenders were rude and non-socialble. Something from past cruised I was not expecting. The entertainment was great and had a grand time at the shows, bingo, etc. Our room was a good size, however, the staff kept using a stray washer at the front of the ship. Our room was on deck 8 AFT for we could not fully enjoy our balcony because of the constent spray from them cleaning. We were swamped with spray from the washing and runoff. During bad weather and high winds we had major issues with our sliding doors and were not able to get help or a satisfactory answer (after 3 calls to guest service)..The balcony funiture was thrown around during high winds for a couple of hours, slamming into the glass doors. No one would help, my husband had to jeapordize his safety to so outside and try to secure the funiture. We woke up to our balcony having broken funiture, bolts, screws, and similar debris all over. I try to reach out to the cruise line and also tried to fill out their survey. Survey wouldn't work. I have sent 2 e-mails requesting someone contact me, and to no avail. Totaly ignored. Read Less
Sail Date August 2019
We (family group of 8 / 3 rooms) choose this cruise for the Alaska outings and wanted to try the large ship with great looking laser tag and race track. You cannot book those 2 in advance. As a result, when you get on the ship, you need ... Read More
We (family group of 8 / 3 rooms) choose this cruise for the Alaska outings and wanted to try the large ship with great looking laser tag and race track. You cannot book those 2 in advance. As a result, when you get on the ship, you need to book for your entire week and availability is very limited. Do not plan on that for entertainment. The slide my teens hoped to enjoy was closed the entire cruise. On the race track, you cannot bump and speeds are very restricted, passing is difficult so the person first in line will always be first at the end. There are 4,000 people trying to eat in the Market Cafe which probably has seating for 1,000. It's a crowded mess and trying to sit with family is impossible (breakfast and lunch - horrible). Food is good, especially the Indian section. They must assume all cruising will pay for the additional restaurants. We did not, and when we saw some of those places they seemed available - for an additional fee. Very little entertainment options so bring books and games. There is ~1 or 2 show options daily and again, if you did not book before you came on board, you will likely not be seeing a show. The comedians we did see where great. Jersey Boys also was terrific - I booked that pre-cruise. The staff are robotic, sing songy, and have no attention to service or making your experience fun. First time on Norwegian and this is a striking difference from Royal Caribbean. Pass you in the hall - surly looks - not like you are their guest. Very limited public announcements about the days events. Sporadic screeching over a scratchy intercom that can only be heard in the public halls. It was great to see some whales from the ship and the beauty of Glacier Bay. Amazingly beautiful scenery all the time. The excursions were decent, but the time in port is extremely short. For teens, the teen club requires that you wear a bracelet the entire cruise. My teens would not go, due to that, plus nothing happening in there. They did hang out in the video arcade, but that was their main entertainment. 2 bowling lanes for 4,000 - not possible. 4 mini golf holes - 4,000 people - not possible. Fitness center is open at 6 (sometimes when someone opens the door). On a day we could get off the ship at 7 am, the Market Cafe did not open as planned at 6 am. We were told 6:15, then 6:45 by staff that acted like we were expecting too much. Norwegian - never again. We can and will receive better service on a different line. Read Less
Sail Date August 2019
We were excited about experiencing the new Norwegian Bliss, but were disappointed on several fronts. In short, there were just simply too many passengers on the ship. We had long waits for dinner service every evening. Also long waits ... Read More
We were excited about experiencing the new Norwegian Bliss, but were disappointed on several fronts. In short, there were just simply too many passengers on the ship. We had long waits for dinner service every evening. Also long waits for the elevators -- there were only 2 banks of elevators, and we often had to wait for several to go by because they were packed to the gills. Also there were always long lines at Customer Service. We had a hard time finding any quiet uncrowded space to relax . The Observation Deck was usually full, with no chairs available. The gym as well was over-crowded. We have been on 12 other cruises (Royal Caribbean, Princess, Norwegian, Cunard, Carnival) and have never felt so crowded. In addition, this cruise was more expensive than others we have taken -- so there was just no upside to this cruise at all. Very long waits to get on and off the boat at the Alaska stops, as well as the Victoria stop. Just so I'm not a nabob of negativity, there were a few good things. The comedians on board were very good, and we enjoyed Jersey Boys. Read Less
Sail Date August 2019
Must book activities and meal places within the first 24 hours or there is nothing available. I travelled with 2 teenage kids who were so excited about this ship. their excitement quickly turned to frustration as they couldn't do ... Read More
Must book activities and meal places within the first 24 hours or there is nothing available. I travelled with 2 teenage kids who were so excited about this ship. their excitement quickly turned to frustration as they couldn't do all the activities freely. The race track has a longer wait/demo time than the actually ride time. Same with laser tag. The slides were down the whole cruise for maintenance. Cabin is tight with 3 people in it. There was no where to put our luggage. The bathroom was ok. The dining experience is crazy. They have 4000 people on the ship and all trying to eat in the free places is mayhem. Everyone stalks for tables in the Garden Café. Towards the end of the cruise I made us go early to meals so we could get a seat. Feels like they are trying to force one to go to the 'for fee' restaurants. Staff is not friendly. During the week I only met 2 friendly staff personnel that were not robots saying whatever in a robotic voice. Lines for de/embarkation were LONG. Read Less
Sail Date August 2019
We have been on many cruises and cruise lines. My husband has done over 25 cruises. Quick Summary: Ship - Beautiful, a little choppy not as open. Maybe because it was made for Alaska. Embarkation - Easy Debarkation - ... Read More
We have been on many cruises and cruise lines. My husband has done over 25 cruises. Quick Summary: Ship - Beautiful, a little choppy not as open. Maybe because it was made for Alaska. Embarkation - Easy Debarkation - Nightmare Ports - Beautiful Port times - Horrible, we only had a couple hours in two ports and Glacier bay was 4/5 hours (not all day) Cabin: beautiful and new.. not much difference in the categories though. Hot tubs: kicked out every night at 10:00pm Pool: small Go Karts - $15 per ride, tiny track Laser Tag - not free never did it Messaging App: Gliched often missed messages and $9.95 per person Specialty dining: amazing food Buffet: average Staff: Just ok, not nearly as friendly as other trips. A rude staff member asked my 19 year old where his parents were. Excursions: Great! You must book excursions most days or you will be bored due to the horrible short port times. Shows/activities: just ok, Jersey boys was good, Havana and comedy show were bad. Overall the cruise was extremely expensive and there was an upcharge for everything you walked by. Beware!!! You will spend much more money on board if you have children. We booked this cruise way in advance with a group of 10 in 4 rooms and we grossly overpaid. They had the same rooms a thousand less per person 90 days before. We called and we got a 25% of total difference credit and some room upgrades. Robbed!!! I suggest you book 90 days before when sales run and people didn’t pay in full. We are done with NCL for now or maybe cruising all together. We spent 13k without airfare for 2 mini suites for 4 people. Read Less
Sail Date July 2019
We were a group of 8 traveling with family which included 3 children (5, 9, 10). We thought it would be fun for them as well as have the opportunity to see Alaska and it's wildlife. Because the ship is so large getting on and off ... Read More
We were a group of 8 traveling with family which included 3 children (5, 9, 10). We thought it would be fun for them as well as have the opportunity to see Alaska and it's wildlife. Because the ship is so large getting on and off took forever. The elevators were almost always crowded. The food, although there was lots of variety all tasted the same--salty, oily, fattening! Not enough healthy choices. The stateroom had a very small balcony and the bed reached almost to the desk. It was cramped and hard to get around, no room for a chair with a back!--we thought we paid for a good stateroom! The ports were interesting but the time was limited. Too much time at sea. We went dogsledding via helicopter in Juneau and that was fabulous! Skagway wildlife excursion was way too long and we saw NO wildlife and the guides seemed uninterested. Because there was a medical emergency we were late getting into Ketchikan and missed opportunities to go on the bear adventure we had planned on. The next day was all at sea and we got to Victoria at night! Took almost an hour to get off the ship, taxi/bus lines were long and we had to be back on board in less than 3 hours! Shops in Victoria were mostly closed, not much else to do. Wished we could have spent the time in Ketchikan. Lots of games and mediocre entertainment on board but how many bingo or deal or no deal games can you play? We wanted to be outside experiencing the wonders of Alaska. WiFI was extra and we had to share it! Only one device at a time! The service was good and the staff was very nice. This ship and this cruise just had too many people and it made it difficult to do anything. I've been to Alaska on Princess much better experience! Read Less
Sail Date June 2019
Staterooms were clean but very small in comparison to other ships we've been on. Noise from decks above should not be heard in rooms below in a modern ship. If you book on deck 5, bring your sleeping pills as it will be noisy. ... Read More
Staterooms were clean but very small in comparison to other ships we've been on. Noise from decks above should not be heard in rooms below in a modern ship. If you book on deck 5, bring your sleeping pills as it will be noisy. Photography is a big miss on NCL's part. Photos taken at dinner are strong-arm sold on the spot and are not available once you leave the restaurant. There are plenty of gimmicky backgrounds for pictures and no shortage of NCL badged borders. If I wanted this style of photo, I would have booked with Disney. Needless to say we did not get photos. Royal Carribbean does a much better job with photos. Dining was generally okay but waiters hovered over us while expecting additional tip to be offered on the bill. signing with a tablet is fine but the interface is not ready for the consumer. It had very small font and looks like it was made for the employees. We had this issue at Cagneys. Shore excursions were generally good but overpriced. Do not go on the Bering Sea tour. You might do better to watch an episode of deadliest catch and then visit your local seafood store to see the crabs up close. Waste of money. The shows were raunchy with no notice of content so we had to find out the hard way when we brought our kids to see Havana. The app was useless and it's absurd NCL charges for the ability to e-chat with other cruisers. Overall, a great itinerary but a very poor value and many missed opportunities for NCL. Read Less
Sail Date June 2019
Food was great in the specialty dining where you had to pay lots of extra money. Nothing is cheap on this cruise. Everything is extra even the free drinks in Drink Package as they add on a 20% gratuity to every drink. The Wifi sucks. ... Read More
Food was great in the specialty dining where you had to pay lots of extra money. Nothing is cheap on this cruise. Everything is extra even the free drinks in Drink Package as they add on a 20% gratuity to every drink. The Wifi sucks. Forget your Laptop. The entertainment ,was good. Stateroom was tight as we continually kept bumping the bed as we walked past it. the Stateroom was poorly designed. A large bathroom was nice. but they could not remove the barrier on our deck as we had the grand kids in the next room and wanted to expand our deck i don't like Carnival cruises. But at least they were able to move the barrier if requested. the food is very subjective but the quality from the main dining room to specialty dining was obvious of their intensions PAY THE EXTRA TO GET FINE DINING. The Fitness Center was over crowded and had to wait for a machine. and no place to set a mat down to Plank. But this was for the Grandkids and they enjoyed it Being their first cruise.plus every thing is extra . The ship was very clean.very nice looking. but have stayed in places where all the money went into appearance not quality. The grandkids did not use the teenage lounge so no comment. . I would skip the Lager ships and try a smaller one . Read Less
Sail Date June 2019
We have been on 14 cruises and this was our first with Norweigan, there will not be a second. Of course what you enjoy is very personal, but we were very disappointed with the options on board for our teen and under 10 yr old. Basically, ... Read More
We have been on 14 cruises and this was our first with Norweigan, there will not be a second. Of course what you enjoy is very personal, but we were very disappointed with the options on board for our teen and under 10 yr old. Basically, you have the kids club (one of which housed kids from 3-12 in one area) or you spend money for the race track, laser tag, or arcade. They did have a couple of ping pong tables - for over 4K passengers. My youngest was crying when we picked him up from the one time he would go to the camp; they had not reached out to us at all and just said, “Well there are a LOT of kids in here tonight”). The teen last 30 minutes and checked himself out, refusing to return. The ship had movies we could attend together.... at 11pm that were decades old like Field of Dreams or Sully. Two of the musicals were not kid-appropriate at all and note that even the Jersey Boys has cursing in it if that is a concern for you. The menu was extremely repetitive. The same every day in the non-buffet for breakfast and lunch, a couple changes for dinner. Kids menu was pizza, hot dog, burger or chicken strips for lunch and dinner, not a vegetable to be had. And really odd offerings for the adults like “loaded potato skins” loaded with just crabmeat. The servers seemed very new. We had the wrong items brought to us often, they seemed perplex by their own ordering system, they would forget to take one member’s order, they were arguing in front of the guests, and stacks of plates were dropped on a daily basis. When I asked for soy milk for my youngest, I was told to go to the top of the ship, because nowhere else had it - this was while I was in the restaurant. Nearly every time, we had to call the server over to ask for a refills, perhaps they spread them out too thinly. While on one of the excursions, it was almost all Norweigan passengers and the guide receive a loud “No!” from almost everyone when she asked if they were feeding us well. We saw our room steward once on the entire cruise. Most of the time, we had to go to Guest Services to get the daily paper that gives the details off events or required forms. They left the bunk beds down each day, so that our room felt smaller than it already was. This may not seem so bad, but you are charged $15 per person per day (little kids included), so that was $420 for really lousy service for us. Also, they broke the handle on our new luggage and left it outside of our door without a word - if this happens to you, take it to Guest Services because they have to fill out a report if you want to fill out a claim afterwards. Again, the group that attending the towel folding session responded “No!” when asked if they had seen the towel animals shown because the majority had no turndown service over the cruise. We did like the observation lounge and the embark/disembark processes went smoothly. Alaska, of course, was absolutely gorgeous. However this was certainly not the cruise line for us. The kids have begged us not to go back (never a reaction to a cruise previously) so it will be “No!” to NCL for us. Read Less
Sail Date May 2019
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and ... Read More
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and provide only basic service. You had to ask multiple times for refills. They reached over people when serving, even spilled water down the back of some poor lady. Often they pressed themselves against me to reach across the table to fill coffee and water. The served our food in random orders, some getting soup while others got appetizers and then serving the others soup while the remaining got soup.It appears they have not been trained on proper serving techniques. Often, you have to flag them down to get items forgotten. We paid a surcharge and ate at all the upscale restaurants. Found 3 hairs in our food at Ocean Blue- one in salad, one in my son's drink and one on our steak. We pulled them out and let them see them. They apologized but we left...this is the restaurant that you pay for specialty fees and then pay another surge of 12 per person to eat and believe if or not, after essentially paying 3 different charges to eat here, if you order lobster or shrimp, you will be charged an additional fee. Once again, the service was slow, inattentive and ungracious. The food in all of these restaurants was just okay. We did not attend one bar or one restaurant where the wait staff was happy or civil. The noise on the ship is at a very high decibel. It is very unsettling. The cruise director screams in the microphone near the main areas , restaurant and coffees so you can't enjoy this areas unless you can stand the LOUD annoucements he makes as he plays games. The Buffett was pretty highly traffic and loud. Seats very hard to find. The observation deck is where most people went and camped out all day, sleeping and sitting on the floors. It was soothing and quite a beautiful area. Bartenders here are the happiest We are pretty laid back and don't expect a lot but the basics are lacking on this ship. This cruise line charges you for everything they can think of and its wearisome. You reach for you wallet every minute. All said and done, this ship costs a great deal more than others that offer a much better product. From what we heard from fellow passengers, this cruise was not a good one. I would rate this cruise below average in food, service and entertainment. Honestly, we regret going on NCL. Princess, Royal or Celebrity would have been same dollar wise. Read Less
Sail Date May 2019
I planned an Alaskan Cruise for a year before my husbands birthday, I chose the Bliss because it was said to be an awesome ship. While the ship was very nice, we were really disappointed with the food quality. The dining rooms had ... Read More
I planned an Alaskan Cruise for a year before my husbands birthday, I chose the Bliss because it was said to be an awesome ship. While the ship was very nice, we were really disappointed with the food quality. The dining rooms had limited selections and the quality of the food was poor. I've had better food in a cafeteria. Normally food on cruises we've been on was great. We couldn't even eat any of the desserts the entire week, they were dry and awful. The other issue was how many people were on the ship, the elevators were a nightmare and everyone felt packed in everywhere we went. Way too many people. I wish we had gone on a smaller ship with better food! We stayed in a mini suite, which was very nice, the bathroom shower was great. The bed was like a board though, we were happy to get off the ship and sleep in a normal bed again. Read Less
Sail Date May 2019
Embarkation was not a smooth process in Seattle. Staff forget to give several of us boarding passes. We were disappointed when we saw our cabin. Our travel agent said he booked a cabin with an ocean view in the middle of the ship. ... Read More
Embarkation was not a smooth process in Seattle. Staff forget to give several of us boarding passes. We were disappointed when we saw our cabin. Our travel agent said he booked a cabin with an ocean view in the middle of the ship. Our cabin was at the front of the ship with a window with a partially obstructed view that looked out on the deck where staff took their breaks; we did not have an ocean view. When we went to guest relations to try to resolve the issue, the young woman rudely told us that the ship was overbooked and there was nothing they could do. I asked to speak with a supervisor about a partial refund due to not receiving what we paid for; after waiting about an hour a supervisor came out to meet with me. She told me that they were international waters and did not have to follow any U.S. laws and then threatened to detain me for bringing this issue to their attention. I asked to speak with her manager to resolve the issue. The guest relations manager called me later in the day and said that their corporate office said to contact them after the cruise to resolve the situation. Our travel agent contacted us to say that the corporate office contacted him saying that I was was threatening the guest relations staff by asking about this issue. I contacted the guest relations manager and she said that I had not threatened her nor any of her staff; she did not know why corporate would make this false accusation and reassured me that none of her staff were out to detain me. After the cruise, I contacted the corporate office and have not received a response back to date. It is illegal to charge for a service and then provide a different service. The guest relations staff have done nothing to resolve the issue. The buffet often did not have enough seating. We had to carry our food to other decks or eat at the restaurants. The onboard entertainment was not very good. Activities included folding towels in the shape of animals, watching cakes be iced, and "game shows" where people shared places they have sex (Walmart parking lots, freeways, etc.). The best entertainment was the Jersey Boy show. The Havana show was only 45 minutes and did not have much of a story line; several people said they were disappointed as they left the theater. Read Less
Sail Date May 2019
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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