512 Seattle Norwegian Bliss Cruise Reviews

I have cruised with Norwegian 9 times now and have never had a bad experience until now. The food was cold, the wait staff forgot some of the order and when we spoke to the supervisor we were not welcomed back. When we went to the Italian ... Read More
I have cruised with Norwegian 9 times now and have never had a bad experience until now. The food was cold, the wait staff forgot some of the order and when we spoke to the supervisor we were not welcomed back. When we went to the Italian restaurant we were told we could not gift our coupons to my parents which wasn't a problem at cagney's but we could gift what was left of our dining package at guest services, but when I went to guest services to do so I was called a liar and told he wasn't going to waste his time to call and check. Half of our party had their show times changed and the other half did not so we were separated. I will never go on this ship again and may never go with Norwegian again. On a good note the ports of call were absolutely amazing and our room steward was the best one yet. Read Less
Sail Date August 2019
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. ... Read More
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. breakfast in the buffet? good luck finding a table. dinner at the buffet? good luck finding a table. oh...and reserve everything beforehand. everything. i am not that kind of planner...if you are, you are a good fit for this ship. while it is perhaps well suited for others, the layout of the ship with all activities taking place in the atrium is not my cup of tea. you cannot hear anything at the guest services or excursion desk if you are trying to get info. too loud from the game shows and other stuff going on. the plus side is everything you might want to do is very centralized on decks 6, 7 and 8. smallest mini suite cabin i have ever had and most expensive cruise i have ever taken. seriously not worth what i spent. the ports are beautiful, but owing to a medical emergency the night before, our time in ketchikan was cut to about 3 hrs . good thing we had been there before and knew exactly where we wanted to go. elevators had quite the wait. disembarkation was one of the worst experiences if not THE worst of any ship i have sailed. 1.5 hrs just off the thing, never mind the almost 1hr wait for our bus transfer to the airport. can't help that...the traffic in seattle is a cluster you know what on cruise days. choose another port to sail from...seriously...if you are not big on being patient. will i sail her again? nope. will i sail any megaship again? nope. Read Less
Sail Date August 2019
As a Miami resident, we have sailed the Caribbean often. For this summer vacation, we decide to embark on an Alaskan cruise. This is our second Norwegian experience. We stayed in the Haven and had an amazing experience. Anywhere on the ... Read More
As a Miami resident, we have sailed the Caribbean often. For this summer vacation, we decide to embark on an Alaskan cruise. This is our second Norwegian experience. We stayed in the Haven and had an amazing experience. Anywhere on the ship, the service was superb and delightful. The activities were well timed and diverse. We were treated like royalty all over the ship and enjoyed every minute. Food was delicious, amenities were immaculate and inviting, and the ship itself was magnificent. The destinations were well organized and timed. We cannot wait for the next one. We did complain about the Victoria excursion, Bites and Sites did not deliver the intended itinerary. We did have a walking tour but the bites were literally "bites". The caliber of restaurants described for the excursion were not even close. The staff in the Haven assisted us in rectifying the situation. The kids club for the 8-10 yr old was a blast and we loved the kids circus. We did explore Seattle 2 days prior and had a great time there also as it was our first. We loved the Jersey Boys and comedy and attended each multiple times. We felt we were on Broadway!!! Special thanks to David Contreras, Concierge Haven, for making it all happen for us Quan Qi, assistant concierge with helping fulfill all our requests and cancellations Haven Maitre D's Keith Poblete and Juline Canalang. These 4 individuals and our butler Walter made our cruise the best vacation ever. We are so grateful to have had them assist us. Read Less
Sail Date August 2019
The Bliss was very clean and you can tell it’s a newer ship. The Haven is amazing, great customer service, private restaurant was yummy, bar tenders always attentive, concierge always willing to help. Penthouse was nice size with lots of ... Read More
The Bliss was very clean and you can tell it’s a newer ship. The Haven is amazing, great customer service, private restaurant was yummy, bar tenders always attentive, concierge always willing to help. Penthouse was nice size with lots of storage space with huge bathroom and balcony however I do feel the room was overpriced compared to other cruise lines. Butler “Walter” was wonderful. Cruise to Alaska did not have to fight for loungers at the pool deck. Casino is nice and the smoking section is separate from the regular casino so doesn’t leave you smelling like gross smoke. Laser tag was so much fun and a must. My son loved the race cars. Jersey boys was great. My son loved the splash academy! Cons: do your research and make reservations before you go. Everything books by afternoon first day don’t miss out. Race cars are fun but only 3 laps, too quick should be at least 5 laps. Havana was ok, not great but something to do. Bingo staff not entertaining but fun to play but expensive. Most Entertainment is in atrium and location is too small. Kids arcade much smaller than some other newer ships but it was entertaining to my 7 yr old. Food was good but not memorable at all. Haven was good but speciality restaurants were just average. Ate at steakhouse (ok), Italian (below average),Q-bbq (good). Margaritaville has good appetizers but burgers seemed like the same burgers served on the buffet. The local was good and ate there several times for quick bites. Cupcakes at the bakery were good but nothing special. I enjoyed the cake in the Haven Lounge more. Ate breakfast once in buffet and a couple lunches in the buffet and it was your typical cruise buffet but i was impressed by how clean it was and staff were always cleaning and clearing dishes and offered good variety of food. The ship was full occupancy but I always found table for 4. I never felt over crowded. The drop waterslide was not open the entire cruise (rumor was it was missing a bolt), kids water slides didn’t open till later in day. 1st day not till 4pm and every other day was 11 or 12. Everyother cruise I’ve been on opens early like 9/10am especially on embarkation day. My son was disappointed not to try out the kids slides until late on the first day. Also closes early but water is always warm so that was a plus. Kids waterpark is smaller than I’m use to. Would have thought they would have had more waterpark attractions on new ship but my son still had fun but gets crowded. Mini golf-5 holes, nothing fancy. Smoke stack blows on you while playing. No real entertainment on the pool deck at all. If you go with kids make sure to make reservations for race cars and laser tag $. Other than letting them play in arcades $ and going to the kids club splash academy there is nothing else for them to do. Surprised there weren’t more shopping options on board. The Margaritaville store and pool accessories not available on Alaska cruise. Overall it was a great family vacation and Alaska is beautiful and lots of fun excursions. The Bliss was a beautiful new ship. The ship was nicely decorated and clean. The restaurants were disappointing but I never went hungry. Just think I could have got the same experience for a lower price on a different ship; guess it was newer so paid more. I don’t think we would have had the same experience if we didn’t stay in Haven room. It was nice not to have to wait in any lines to get on or off boat and always had seat available for the shows but again would have paid less on another cruise line. Would love to go back to Alaska but most likely will try another cruise line for less but ship was big and beautiful and we did have great time overall. If staying in Seattle, the Marriott waterfront is across from the NCL terminal. We literally walked across the street with our luggage and were on the boat. Plus there is free shuttle outside that takes you to all the local Seattle attractions. Very convenient. Read Less
Sail Date August 2019
We (family group of 8 / 3 rooms) choose this cruise for the Alaska outings and wanted to try the large ship with great looking laser tag and race track. You cannot book those 2 in advance. As a result, when you get on the ship, you need ... Read More
We (family group of 8 / 3 rooms) choose this cruise for the Alaska outings and wanted to try the large ship with great looking laser tag and race track. You cannot book those 2 in advance. As a result, when you get on the ship, you need to book for your entire week and availability is very limited. Do not plan on that for entertainment. The slide my teens hoped to enjoy was closed the entire cruise. On the race track, you cannot bump and speeds are very restricted, passing is difficult so the person first in line will always be first at the end. There are 4,000 people trying to eat in the Market Cafe which probably has seating for 1,000. It's a crowded mess and trying to sit with family is impossible (breakfast and lunch - horrible). Food is good, especially the Indian section. They must assume all cruising will pay for the additional restaurants. We did not, and when we saw some of those places they seemed available - for an additional fee. Very little entertainment options so bring books and games. There is ~1 or 2 show options daily and again, if you did not book before you came on board, you will likely not be seeing a show. The comedians we did see where great. Jersey Boys also was terrific - I booked that pre-cruise. The staff are robotic, sing songy, and have no attention to service or making your experience fun. First time on Norwegian and this is a striking difference from Royal Caribbean. Pass you in the hall - surly looks - not like you are their guest. Very limited public announcements about the days events. Sporadic screeching over a scratchy intercom that can only be heard in the public halls. It was great to see some whales from the ship and the beauty of Glacier Bay. Amazingly beautiful scenery all the time. The excursions were decent, but the time in port is extremely short. For teens, the teen club requires that you wear a bracelet the entire cruise. My teens would not go, due to that, plus nothing happening in there. They did hang out in the video arcade, but that was their main entertainment. 2 bowling lanes for 4,000 - not possible. 4 mini golf holes - 4,000 people - not possible. Fitness center is open at 6 (sometimes when someone opens the door). On a day we could get off the ship at 7 am, the Market Cafe did not open as planned at 6 am. We were told 6:15, then 6:45 by staff that acted like we were expecting too much. Norwegian - never again. We can and will receive better service on a different line. Read Less
Sail Date August 2019
we just returned from our cruise with ncl bliss. i just wanted to say if you use a mobility scooter and are concerned about getting around with the scooter in ketchikan, juneau, skagway or victoria dont be. we traveled to these ports. my ... Read More
we just returned from our cruise with ncl bliss. i just wanted to say if you use a mobility scooter and are concerned about getting around with the scooter in ketchikan, juneau, skagway or victoria dont be. we traveled to these ports. my husband and granddaughter went their own way and i was by myself with the scooter. ketchikan i took myself up to creek street and while i didnt see salmon there i walked up a street on the left followed the stream up and the salmon. went way up past where all the people were and there they were thousands of salmon. wonderful site! in skagway i took the ocean raft wildlife adventure. these ladies went out of their way to make sure i was able to walk (which i couldnt) and brought the bus where they could. in juneau i went to mendenhall glacier. the bus drivers took the scooter and put it under the bus. scooters MUST BE FOLDABLE. otherwise they will not take you. went out 2 miles to nugget falls. wonderful site. great photos. i probably could have done the helicopter and raft excursion but im afraid of heights. went thru the towns w/o any problem including the wood slated walkways. there is nothing to fear but fear itself. so give it a try. you didnt spend all that money to sit on the ship. enjoy! as for ncl bliss itself. i cannot say enough about the service or accommodations on this ship. i saw a waiter go over to a man and cut up his meat. even though this person was with his family and his wife was sitting right next to him. staff at the buffet would ask if i needed a table or if they could get something for me because i was in the scooter. they would ask if i needed assistance with an elevator. embarkation was wonderful. disembarkation in victoria was a bit annoying but then again the staff/crew handled it the best they could and even brought me down a "secret" elevator. the food was great. entertainment at all levels was wonderful. a cruise is what you make of it. we sat quietly in the observation deck reading & playing a game or two. we went to the comics and different bands, and saw havana and jersey boys, played bingo and daily games. its certainly what you make of it. sit like a bump on a log and you'll not enjoy yourself. i have been on other cruises. ncl was by far the best we have been on. a shout out to the maitre d in manhattan who made sure i had my cappuccino in a glass. even though he gave me his card, im sorry i misplaced it. my only complaint was at seattle airport. SMS & Sons Int'l. i did not pick up my luggage at the airport to board flight to nyc. jason who is the 'DIRECTOR' was a rude, nasty, arrogant person. even if i was wrong, he deals w/the public and should be able to control himself, which he cannot. how SMS has this person working for them amazes me and is a loose cannon. cant tell me i am the only one who left their luggage and he tells me 'the fact that you left your luggage @ the airport tells me something about you." i was furious w/this comment and made him know it. glad i spoke w/him after the cruise as he did not ruin it. but management should certainly pay attention to him. Read Less
Sail Date August 2019
We decided to celebrate out 50th wedding anniversary by taking our children and their families on an Alaska cruise. The kids had been on NCL and had good experiences. The embarkation process was the best I've experienced. Staff was ... Read More
We decided to celebrate out 50th wedding anniversary by taking our children and their families on an Alaska cruise. The kids had been on NCL and had good experiences. The embarkation process was the best I've experienced. Staff was well trained and we all (11) got on the ship with no problem. We had three mini-suites, 9230, 9232 and 9234. The living space was definitely on the mini side. The rooms were so small that there was not a chair to sit on. We found out that there was another problem. The rooms received quite a a bit of noise from one of the ships venues . Only saving grace was that the band shut down at 11 pm. Reported this on the second day but didn't hear back from guest services until the following Friday. The problem was acknowledged and they were kind enough to give a $100 per cabin credit. Next thing, food. The food was nothing to write home about. A prime measure of a cruise to me is if I can get a good hamburger for lunch. Did not happen. Tasted like it had been cooked earlier and reheated. Next, the sirloin steak. A bit on the tough side. The group did go to Q barbecue, the Italian and Teppanyaki specialty restaurants. The food was OK,but nothing memorable. We sent to an early shown one night and attempted to get a bite in the buffet. Found the area closing at a little before 9 when they were supposed to close at 9:30. Had to confront a supervisor to get access to the buffet. The crew was very courteous to the guests but didn't seem to be happy with their work circumstances. Never happened before but I did hear several crew members complaining to each other about "unfair" work schedules. The production of Jersey Boys and Havana were enjoyable. The comedy club was also good but it sold out quickly and we could only see one show. The grand children did some laser tag, but could not get on the race track. Need to get this type of reservation when you first get on the trip. The pools on the ship were a big disappointment to me. THEY ARE ALL SALT WATER AND IRRITATE KID'S EYES. Had I picked up on this I would have booked with a different line. Read Less
Sail Date August 2019
I took this cruise because we had 12 family members also going. The cabin with balcony was everything I expected. Just great. But we never saw ourStuart. There was a sign about towels on the floor to be exchanged and on the hooksto be ... Read More
I took this cruise because we had 12 family members also going. The cabin with balcony was everything I expected. Just great. But we never saw ourStuart. There was a sign about towels on the floor to be exchanged and on the hooksto be used again. Didn't matter what we did they took all of them for exchange, but didn'tchange the beds, ever. All the bartenders were great. Very personable. Probably for the tips. But that's OK. Other staff never smiled much less greet you. The water slide was broken the whole trip. We had no one that would use it but therewere a lot of kids on this trip. The dodgem cars were impossible to get on, and veryexpensive. The music everywhere was possible good for teenagers. There was no lounge orquite area with modern-soft music to relax to. Could use a good piano player. Who doesn't need to sing like the lady on the observation deck. We had the full package that included 3 specialty meals. Forget it. Not worth a nickel. The seafood restaurant served us whole, sliced in half lobster that was spoiled. Thesmell was awful. I'm surprised no one in the kitchen realized the problem. It ruined usfor the whole night. We couldn't get that smell out of our beings. The specialty steak was not rare as ordered and was heavily seasoned. We didn't sendit back because it took 50 minutes to get it. The wedge salad was very nice. At the Italian specialty place everyone was somewhat satisfied. The chicken in my orderwas dry and uneatable. I found this to be true in every dish with sliced chicken. Read Less
Sail Date August 2019
We decided on the Norwegian Bliss because it is a New ship and seemed to have everything. We cruised with them 15 years ago and had a good experience. This cruise was not a good experience and they have lost my future business. Couple of ... Read More
We decided on the Norwegian Bliss because it is a New ship and seemed to have everything. We cruised with them 15 years ago and had a good experience. This cruise was not a good experience and they have lost my future business. Couple of issues: * 4700 guests and no more common space than any other ship we have sailed on. * The restaurant service was very poor. They rushed to get us out when they were there. * The food was below standard compared to the 15 cruises I have done. Buffet was ok * Needed reservations for EVERYTHING including dinner. We had seven and the best they could ever do was 9:00PM. So much for Anytime dining..Apparently if you don't get your reservations 90 days in advance of cruise you get what you get. Early shows were booked. Comedy shows sold out but was able to get in with the overflow group. Plan on waiting. * The premium drink package we purchased did NOT include water or coffee. * The world famous water slide / tube was closed for the entire cruise for repairs. * They offered a painting class that had 12 spots for 1 day only. Good Luck with 4700 guests and only 12 spots for a class. Why was it even in the daily program. * The drinks were not consistent. Find a bar you like and stay with it. Our biggest issue was the late dining time,poor food quality and service. Just FYI, the strawberry shortcake was made with pound cake. * Getting on the ship was simple but getting off at port was ridiculous. Again, 4700 guests is big if you dont have the staff to handle them. * One Starbucks coffee ship for 4700 guests. Yes, they charge. . Cabin was nice and steward was great. After providing examples of our issues, the manager of food services moved out last two dinners to 5:30. Expensive boat ride. Lost more cabins and the same amount of ship. When I take a week off work for cruise I expect a little more. Read Less
Sail Date August 2019
This was our first cruise and our first time visiting Alaska. Overall we had a good experience but we wouldn't do a cruise on this ship again. Positives: - Two highlights for us were two excursions we took. In Juneau with did a ... Read More
This was our first cruise and our first time visiting Alaska. Overall we had a good experience but we wouldn't do a cruise on this ship again. Positives: - Two highlights for us were two excursions we took. In Juneau with did a helicopter ride and walkabout to the Mendenhall glacier, this was definitely worth the relatively high price for the excursion. We also thoroughly enjoyed a bike ride that we did in Skagway. - We spent a bit more money to get a stateroom in the Haven, which is a separate, private section located at the top of the forward section of the ship. I'm not sure if our room was much bigger than any other room on the ship, but it was well-appointed with a nice big deck. Even better we had access to two private lounges, an indoor pool, sun deck, concierge and access to the Haven Restaurant. This was well worth the additional cost. - The food was great overall on the ship. We ate a number of meals at the Haven Restaurant. We also got a 3-meal restaurant package and are glad we did that. We had two meals at Ocean Blue and one meal at La Cucina, and all the meals were excellent. We also had a few lunches at the Garden Cafe, a buffet-style restaurant that offered any kind of food you would want. The food quality was high across the board. - Service was top-notch across the aboard on this ship. All the people working on the ship were professional, helpful, knowledgeable and friendly. A first-class operation. - The ship's gym is good. We used it several times during our trip. Negatives: - A low point of the cruise, from our perspective, was the cruising in Glacier Bay. Due to manmade climate change, there were really no glaciers or icebergs to see except for one glacier at the very end of the bay. Lots of brown and green, and no wildlife. It was pretty depressing. - An odd segment of the itinerary was our stop at Victoria, BC. We didn't get off the ship until 8:30 pm and had to be back on the ship before midnight. So we really didn't have much time to see Victoria. - The beverage package was a bit awkward to use. I like to have a glass of wine with dinner, but the package didn't cover a lot of wines. You had to pay extra for most of the wines. - This final point isn't really a fault of the ship, but as a married gay couple with no kids this really wasn't the right ship for us. This ship is HUGE, and most of the people on the ship are large younger famililes with lots of kids and older straight couples. If we were to do another cruise, we'd try to find a smaller ship and/or a cruise for LGBTQ folks. Again, this isn't really a criticism of the cruise. We didn't really expect there to be a lot of LGBTQ folks on the ship, but we didn't think we'd be the only one. Read Less
Sail Date August 2019
We were a group of 10 - 6 of us were 50-60 years old and 4 of us were 15-20 years old. We had a WONDERFUL time on the Bliss. I've taken 20+ cruises, though this was my first time on a Norwegian ship - the Bliss is only a year old and ... Read More
We were a group of 10 - 6 of us were 50-60 years old and 4 of us were 15-20 years old. We had a WONDERFUL time on the Bliss. I've taken 20+ cruises, though this was my first time on a Norwegian ship - the Bliss is only a year old and really great. The race cars were fun, and laser tag was awesome. The Jersey Boys show was terrific (I've seen the NYC-Broadway production and it was well followed) but we thought the Havana show was "meh" at best. Service was excellent, from the room steward to the dining room servers, and the ship was always clean! There is a small closed in smoking area in the casino but the casino itself is non-smoking … so unusual but so wonderful. I didn't like the $10 craps limit ($10 blackjack is ok for me, but craps moves quickly and I prefer $5) but it is what it is. The food was very good - I haven't had "great" food in the last 10 cruises, but it was def very good - the buffet is well managed and well laid out and there were no lines. We didn't eat in any of the specialty restaurants b/c some of the kids in our group are horribly picky, but we sure didn't starve (get the mint chocolate mousse dessert when you see it on the menu - I special requested it a second night and was the hero of our group - it's that good)! The highlight of our trip was the Juneau excursion - we took the helicopter ride to the glacier, visited the dog sled camp, and rode on the dog sleds. At $650/pp it was def pricy, but it was hands down a once in a lifetime experience and I highly recommend it! In Skagway we did the gold panning/bbq lunch trip with the bus ride to the summit - the driver was awesome but the gold panning/lunch was only ok and not worth the $. Others in my group did the wildlife refuge trip and said that was awesome. In Ketchikan we just did the lumberjack show - it was an hour, it was corny, but it was fun. There are lots of shops there, so we were plenty busy. Only a 3 hour stop in Victoria, so it was rushed to take a bus downtown and back - wish it was longer. We saw whales at some point each day, and Glacier Bay was great. We caught a wonderful week of weather (it isn't wonderful for the glaciers but we enjoyed it) and had a terrific time. Read Less
Sail Date August 2019
We were excited about experiencing the new Norwegian Bliss, but were disappointed on several fronts. In short, there were just simply too many passengers on the ship. We had long waits for dinner service every evening. Also long waits ... Read More
We were excited about experiencing the new Norwegian Bliss, but were disappointed on several fronts. In short, there were just simply too many passengers on the ship. We had long waits for dinner service every evening. Also long waits for the elevators -- there were only 2 banks of elevators, and we often had to wait for several to go by because they were packed to the gills. Also there were always long lines at Customer Service. We had a hard time finding any quiet uncrowded space to relax . The Observation Deck was usually full, with no chairs available. The gym as well was over-crowded. We have been on 12 other cruises (Royal Caribbean, Princess, Norwegian, Cunard, Carnival) and have never felt so crowded. In addition, this cruise was more expensive than others we have taken -- so there was just no upside to this cruise at all. Very long waits to get on and off the boat at the Alaska stops, as well as the Victoria stop. Just so I'm not a nabob of negativity, there were a few good things. The comedians on board were very good, and we enjoyed Jersey Boys. Read Less
Sail Date August 2019
This was my 60th year of awesomeness; several friends joined me for the journey. I wanted to add places that I have not been for the 2019 trips. This was the 5th Trip of the year with more to come. The food was excellent aboard the ... Read More
This was my 60th year of awesomeness; several friends joined me for the journey. I wanted to add places that I have not been for the 2019 trips. This was the 5th Trip of the year with more to come. The food was excellent aboard the ship with several dinning opportunities. Le Bistro... top notch, our server, “M”. (I cannot remember her name was superb. Cagney... excellent and great service by Ahmant. Taste... wonderful server, Mr. Cruz, he made our experience wonderful. Activities... There were fewer activities compared to other ships that I have been on. This could be better for adult and family entertainment. Prohibition was sold out, the Race trace was sold out...: The spa... wonderful. The warming lounge chairs are beyond description. The ports... just okay. Arriving at 8:30 for Victoria was a sad experience and not worth the walking tour we scheduled. Thankfully the experience of sailing and ocean views were great. The balcony view was worth the fare for great weather. Read Less
Sail Date August 2019
Must book activities and meal places within the first 24 hours or there is nothing available. I travelled with 2 teenage kids who were so excited about this ship. their excitement quickly turned to frustration as they couldn't do ... Read More
Must book activities and meal places within the first 24 hours or there is nothing available. I travelled with 2 teenage kids who were so excited about this ship. their excitement quickly turned to frustration as they couldn't do all the activities freely. The race track has a longer wait/demo time than the actually ride time. Same with laser tag. The slides were down the whole cruise for maintenance. Cabin is tight with 3 people in it. There was no where to put our luggage. The bathroom was ok. The dining experience is crazy. They have 4000 people on the ship and all trying to eat in the free places is mayhem. Everyone stalks for tables in the Garden Café. Towards the end of the cruise I made us go early to meals so we could get a seat. Feels like they are trying to force one to go to the 'for fee' restaurants. Staff is not friendly. During the week I only met 2 friendly staff personnel that were not robots saying whatever in a robotic voice. Lines for de/embarkation were LONG. Read Less
Sail Date August 2019
Short and sweet.... The cruise itself was amazing! The Bliss is an amazing ship and the crew were unbelievable. Dining options are very good and the food is amazing, however good luck getting into the dining venue you want. Even ... Read More
Short and sweet.... The cruise itself was amazing! The Bliss is an amazing ship and the crew were unbelievable. Dining options are very good and the food is amazing, however good luck getting into the dining venue you want. Even attempting dining reservations months in advance I could not get into Cagney's or Ocean Blue, I called and was told on the ship it would be no problem as they only pre book 10-20% ahead of time for reservations. Totally wrong! We were early on board between 10 and 11 am and they had a reservation specialist on the way to the ship. Cagney's and Ocean Blue were already 100% reserved for the entire cruise! To me, not having these choices available at all is highly unacceptable! My only other complaint the entire time was the photography studio. We were celebrating our anniversary on the ship and had a ceremony that was captured by the studio. We also had a shoot the same day in glacier bay. Since the studio took the photos we had no other photos of either event that day, not a single one! Now I was told when I inquired that they had something starting at $350 so I figured I could afford at least a few of the best pictures. When I went to view my photos they have packages already set and they were not anywhere in the realm of $350. The first package was 5 photos for $1300 and that was the lowest price package and they were astronomical from there. I could get the cheapest package and add digital copies of all 123 pictures for the low low price of $2400. There were probably 60 pictures that I would even dream of keeping and when I asked about just the digital files they will give them to you on a flash drive without any hard copies for $2000. So basically our big day and the real reason for the entire cruise was held hostage. They also do not have any way to order pictures after you leave the ship. The digital files would be nothing for them to store for at least a period of time and as a business they would make more money allowing post cruise purchasing for those of us not made of money. Other than that the cruise was wonderful and we will be going again I am just not sure about Norwegian as a choice in the future. Read Less
Sail Date August 2019
Alaska has always been a must see for me. This was my first cruise and my first solo trip. It was fantastic! Norwegian has everything down to a science, from embarkation to disembarkation. The ship itself is beautiful with so many ... Read More
Alaska has always been a must see for me. This was my first cruise and my first solo trip. It was fantastic! Norwegian has everything down to a science, from embarkation to disembarkation. The ship itself is beautiful with so many places for entertainment, socializing or whatever your heart desires! The dining options are great and will please any palette, young and old. I loved the entertainment. I saw the Jersey Boys, Havana and Prohibition. This ship is so big with so many activities like mini race car driving, mini golf, water slides, walking/running path, full gym. You won't be bored on this ship! All of the staff are profession and so very nice. All you have to do is ask and they will do their very best to accommodate you. I booked all of my excursions through the NCL website. My experience was top notch. My favorite was the 5 Glacier Float Plane Flight to Taku Lodge. The landscape was stunning! And, the salmon bake at the lodge was delicious! Read Less
Sail Date August 2019
Cruising out of Seattle was amazing. Embarking was simple as we had our forms filled out before hand. Disembarking went smooth as well. The ship is huge 3 decks seemed to be dedicated to the elite of elites only. Our cabin balcony room was ... Read More
Cruising out of Seattle was amazing. Embarking was simple as we had our forms filled out before hand. Disembarking went smooth as well. The ship is huge 3 decks seemed to be dedicated to the elite of elites only. Our cabin balcony room was spacious and clean. Our steward was very friendly and helpful. The dining was very disappointing. We upgrade to a 3 dinner premium package all 3 restaurants the food was not good and sent back all 3 times. Entertainment on ship was lacking. The comedy club was good but need pre reservations to get into as well as the other 2 shows that were offered. Havana show was very disappointing no story line to it at all. Jersey Boys was good but the earlier show should of taken into consideration the children there the "F" word was used a lot. I can see that in the evening show. Activities were expensive. Seemed to be an upcharge for most ie: race track, Arcadia room/games, slide (never open the whole week).All extra charge to do. Ports were nice but a long long walk to get to them. And some of the excursions were way over priced for what they included. Surprised to see a cover charge to get into Margaritaville. And for what, the name? I was under the impression that people go on a cruise because it's all inclusive. Well it's not! There seemed to be a charge for a lot of things. Water $5. a bottle or $26 plus tax for a 6 pack of water. and soda pop extra charge? Crazy. What happened to the dressy night on the ship I packed all white for their all white night when I asked about it they said they cancelled it. Could of told me before I packed. Read Less
Sail Date August 2019
We were a large cruise and one member of the family had cruised Norwegian before and really liked the freestyle cruising model, so we chose this cruise. Embarkation was smooth, disembarkation was less smooth, but not awful. The ship ... Read More
We were a large cruise and one member of the family had cruised Norwegian before and really liked the freestyle cruising model, so we chose this cruise. Embarkation was smooth, disembarkation was less smooth, but not awful. The ship was beautiful and very big. We had a lot of issues with booking specialty dining. Months in advance, we were closed out of the specialty restaurants almost as soon as they were opened to book. I was told by my cruise consultant that we should have no issue straightening that out once we got on board - unfortunately, that was not the case. The first hour spend on board was spent trying to rearrange dining reservations - and we still were unable to book the restaurants we wanted as they were fully booked for the duration of the cruise. They also seemed to be half empty when we looked inside, I can only guess that they did not have the staff to fill the restaurants to capacity. Given that we spent so much time on dining reservations, we ended up missing out on reserving the racetrack and laser tag for the kids in our family, as they were then fully booked for the duration of our cruise. The large slide was broken for the duration of the cruise. That left little for them to enjoy. The service was good. I think it could have been more personal. Our cabin steward was nice, when we ran into him. He didn't make the towel animals for our kids - however I found that he did so for one of our family members that asked about them! I wish I had known that was something you needed to request, as I know my kids would have enjoyed them. I did enjoy the cruise very much. Having cruised before on other lines, I just thought this newest, larger ship would have "wowed" and it really didn't for me. Read Less
Sail Date August 2019
We had a great time on the ship. Great service all around. Easy embarkation and disembarkation— pretty painless. Food options plenty but in terms of taste, just about ok, however, special call out for the Taste of India station in ... Read More
We had a great time on the ship. Great service all around. Easy embarkation and disembarkation— pretty painless. Food options plenty but in terms of taste, just about ok, however, special call out for the Taste of India station in Garden Cafe— superlative food! Splash Academy was another great experience— ours kids truly enjoyed it! Go karting was just ok and pools were ok. The app was easy to use but would like for it to have better notification service especially, for the events we favorited everyday. Shore excursions were well planned, easy to get to and overall 4 star affairs. One of things that felt like a pain was reserving the main dining or the specialty options on day 1 — wish there was an easier way to do it beforehand. Overall it was a great experience and we will be recommending the cruise line to friends and family Read Less
Sail Date August 2019
Wasn't informed why a Hot Stone Massage was to be 270.00 when asked if I wanted to upgrade from a regular deep tissue massage. Had a 3 meal package and was added the total price of an additional steak for 42.00 instead of some ... Read More
Wasn't informed why a Hot Stone Massage was to be 270.00 when asked if I wanted to upgrade from a regular deep tissue massage. Had a 3 meal package and was added the total price of an additional steak for 42.00 instead of some adjustment based upon cheaper offerings. Time spent in Victoria was supposedly to be from 8 to MN but unable to leave ship until 8:30 and On Board time was 11:30. Many rude people on elevators that weren't full and closed doors on us while we were trying to get on. No donuts available as we expected from previous cruises. Tough to get on an elevators at peak times but I guess was expected. Maybe needed to have more elevators. The show Havana had seemingly repeatable song and dance numbers as was overheard by others as well. Other than the cruise was as expected. Also my wife was walked in on while in her underwear by the porter after being asked if anyone was in the room. Read Less
Sail Date July 2019
This cruise was picked as a VIP Park West Gallery art auction cruise. We did not directly pay for this cruise but we are glad we chose it. Park West Gallery paid in full for Cruise, drinks, gratuities, and special dinning. The only real ... Read More
This cruise was picked as a VIP Park West Gallery art auction cruise. We did not directly pay for this cruise but we are glad we chose it. Park West Gallery paid in full for Cruise, drinks, gratuities, and special dinning. The only real down side was the specialty dinning. It was not very good. Service was poor and the food was just ok. Got a backed potato at one dinning and did not even receive butter or sour cream, or anything other then the potato. We had charges on our bill that were not correct, the customer service desk had us back and forth several times for the same reason. Just seemed like they were not concerned. We were unable to use the go cart track as it was booked full the second day of the cruise. I would just think that they would have there act together if they were concerned about the customer. I did enjoy the cruise and most of our complaints are small, overall it was a nice cruise. Read Less
Sail Date July 2019
After doing research on cruise lines, we chose Norwegian based on the amenities and the itinerary, and they did NOT disappoint! This was our first cruise and from preparations and pre-cruise communications to embarkation, we knew exactly ... Read More
After doing research on cruise lines, we chose Norwegian based on the amenities and the itinerary, and they did NOT disappoint! This was our first cruise and from preparations and pre-cruise communications to embarkation, we knew exactly how to prepare and what to expect. We boarded the ship with ease and had one of the most incredible experiences of our lives! Our cabin was bigger than we expected and worked well for three adults and all of our stuff (lots of storage)! The bathroom was spacious with a roomy shower. Our balcony gave us 24 hour views of the scenery, fresh air, and the experience of watching multiple dockings. We enjoyed many of the bars and some of the entertainment. We saw Jersey Boys, which we really liked, and sat in on trivia and other games in the Atrium. We also took in live music in the Atrium and Observation Lounge. One of our favorite spots was the aft bar Spice H20 which was adults only for most of the day. We sat in the hot tubs and sipped drinks while taking in the majesty of Alaska. The food was also delicious! The buffet had a wide variety of choices for every meal and a special dinner offering each night that was well advertised. The main dining rooms had lots of options and great wait staff. We tried three specialty dining restaurants that we also enjoyed...we especially loved Ocean Blue! We opted for the in-room continental breakfast several mornings and appreciated the option to have an easy and relaxing morning as we prepared for the day. Overall, the ship staff was always friendly and greeted us everywhere we went. We always had our questions answered and needs met. We did excursions in 2 out of 4 ports and were extremely satisfied. All of our guides were great, and the White Pass/Yukon Railroad is a must!! Getting on and off the ship, even on short port calls, was so much easier than we expected and we never had a problem. We had such an amazing time that we've already put down a deposit on our next Norwegian Cruise! We can't wait to come aboard again!! Read Less
Sail Date July 2019
This was my 33rd cruise and 8th time to Alaska. Maybe I'm just getting pickier or maybe because our last cruise was in the haven, but I seemed to notice more little things that bugged me. It was a good vacation but nothing ... Read More
This was my 33rd cruise and 8th time to Alaska. Maybe I'm just getting pickier or maybe because our last cruise was in the haven, but I seemed to notice more little things that bugged me. It was a good vacation but nothing spectacular. We are platinum and so we were expecting the priority boarding as stated in many places on the NCL website. We got the priority check in which had I believe 3 dedicated workers just checking in platinum and higher, and haven guests. The problem was that if you were in that "special" line, you had to wait for one of those 3 dedicated workers to check you in. After moving super slow and the non platinum/haven guests clearly getting their paperwork done quicker, a worker saw what was going on and waved us to a regular check in spot. The worker checking us in had no personality and barely said anything. The last thing anyone wants at this exciting start to a vacation is to get bummed out by someone who just doesn't care. We also didn't get a ship map or listing of what was going on the first day like everyone else. We got boarding group 18 and I asked about the platinum priority boarding and the worker either didn't speak English or couldn't formulate an answer more than a few grunts so we moved on. On to the waiting area and I asked 2 workers about the priority boarding and they said there is none for platinum. I had even printed out the platinum perks and showed them but they were oblivious. As I type this I know I probably sounds like a snob but I just wanted what we were told we'd get from NCL. Moving on, turns out the priority boarding is probably a farce because they called 2 or 3 boarding groups at a time and group 18 was called about 15 minutes after group 1 so probably something that NCL gives frequent cruisers that doesn't really make a big difference, at least for those who arrive early anyway. It was a warm day in Seattle and my daughter and I were excited to go on the loop slide but it was broken and not operational all week. We then moved on to booking go carts and laser tag. The first screen we encountered lead us all the way to the part where you insert your card to pay just to be told it didn't work. We found another one and were able to get a decent go cart time on day 5 and laser tag the last day while in Victoria. You must reserve these 2 things ASAP upon boarding because at least 2/3 of the times were already filled and we did this as soon as we boarded. Next we went to an unorganized line at Teppanyaki to remove the 4th person from our reservation there and at Cagneys. NCL still can't figure out how to let people book for an odd number. We were a party of 3 but had to book for 4 ahead of time. We got the drink package perk so off to a bar. Long island ice tea was the drink of the day so I got one. They pre-mix all the liquors into 1 bottle and then add sweet and sour and coke at the end. Without a doubt, the alcohol mix is watered down greatly. In a 12 ounce glass, there was 1 shot of the "alcohol" mix followed by what appeared to be heavily diluted sweet and sour mix and coke. I had a bad stomach ache about halfway through the drink. A better bet is beer or wine, or a 1 alcohol drink and tell them easy on the mixer. I feel bad for anyone who paid $100 a day for this package. Crazy expensive! We went to La Cucina the first night. I wish they had chicken parmesan still. They seem to be going more fancy. The food was great but our waiter was extremely quiet and hard to hear. We met our room steward later that night which was the only time we saw him. Didn't get any towel animals this trip either but he did a good job cleaning. Cagneys was excellent. No issues at all with the food or service. Great dinner. Since I'm complaining so much, after dessert we didn't get anything to sign and no one asked if we were done so we just left. No biggie, but weird because at the other specialty restaurants they gave us a bill to sign and a place to add even more than the 20% tip already included. Speaking of the specialty restaurants, I think it's way too expensive. For example, at La Cucina you can get salad, soup, spaghetti and dessert. This looks exactly like what you can get at the buffet or main dining room. Why pay $20-$30 more for this? Is it really worth that much more that eating at an included restaurant? Again, we got this perk included. Teppanyaki at $39 each plus 20% tip is even worse. More little annoyances- games in the atrium. This cruise starts and ends in the USA. Why not get someone to host the little games they have who has a grasp of the English language? It was like NCL looked for the person with the thickest accent and told them to host a trivia game. Platinum tour-I'm glad I didn't pay the regular $79 price. Again, 2 of the 3 places we visited (laundry and galley) had workers speaking to us who were barely understandable and then asked if we had any questions only to have to ask several times and then have the tour guide answer for the other person. The show coordinator was English so at least everyone understood him and he was able to communicate. Lame tour other than the show guy. Perhaps add some interesting facts about how much laundry or how many eggs they use....something interesting other than here we do laundry and here we cook a lot of food. Los Lobos restaurant- despite the board showing completely full, the restaurant was less than half full when we arrived and left. While waiting to check in we heard them tell several guests that they were completely full. Strange. Maybe they were just short handed. Go carts- very fun but we arrived 15 mins before start time, then waited another half hour for some unknown reason. Then we got our racing hoods and were told the smokestack was blowing black stuff onto the track so our clothes might get dirty (they didn't get dirty at all). Then we waited longer sitting in the carts with helmets on for who knows why? It took 1 hour and 15 mins to complete this yet the racing part was only 10 mins. Once we got going it was really fun. The waiting was annoying especially since you have a reservation. Laser tag was also fun but the instructions given on the TV screens as you wait were completely different that what you are told when given your weapons. How does NCL not notice that? Again, the worker who gives verbal instructions can barely speak English. One guest asked how many bullets you can shoot and she asked, "what bullet mean?" This went on for a few more questions until everyone just agreed that we'd figure it out on our own. Butchart garden tour- way too short. I think this should not even be offered. Judging from other reviews, this is a common theme. Here's how it went down. Meet at 745 in the theater. Walk to the bus off the ship at 815. Drive 45 mins to Butchart and get tickets. Enter the gardens at 915. Immediately go to the fireworks area for the 930 show. Sit on the sidewalk because all the lawn seats are long gone. Fireworks ends at 10 and all aboard bus at 1050 cause all aboard the ship is at 1130. Try to work through the massive crowd leaving the fireworks to see at least a little of the gardens and then start the walk back to the bus. Too rushed!!! Despite the annoyances, it was a good trip. Alaska is a fun place and the ship has a lot to offer. Food was great everywhere we ate and service fairly good. This is not a luxury cruise line but NCL can make some easy changes to greatly improve things. For just over $7k I expect more. As many say, "first world problems." Read Less
Sail Date July 2019
The Bliss is a beautiful vessel... without a doubt! Everything looked beautiful and for the most part the staff was good. The cruise director Roberto was fabulous. The entertainment was top notch, really all the shows and the ... Read More
The Bliss is a beautiful vessel... without a doubt! Everything looked beautiful and for the most part the staff was good. The cruise director Roberto was fabulous. The entertainment was top notch, really all the shows and the comedy shows were fabulous. The spa package for the week was a great experience and a great deal we thought. We did a couple of really great excursions at port.. they were on time and very informative about the Alaska culture. My one HUGE disappointment was the photography services. We got our photos taken in the atrium and asked if we wanted to do photos on the day we were cruising through glacier bay.. of course!! We showed up at the time we were given for those family photos in front of the biggest glacier, we were so excited!! These were the same photographers that took pictures two days before, once we were done they handed us a paper and off we went. We went to the photo area 2 days later to look at all the pictures taken throughout the week so we could order but noticed those glacier pictures were not there, come to find we had a specific time to view those in a different photo gallery.. several other families also were experiencing the same issue and were upset they were not informed of the difference. We went to the gallery and were told to come back the next day at a specific time.. we did and they did this elaborate slide show of our photos and once done we asked what’s the deal they said all these photos are only available in canvases.. Ridiculously EXPENSIVE!! we couldn’t even buy one print.. Therefor we didn’t get one photo of our family in front of that glacier! This made me sick and made me cry I was so upset... Shame on you Norwegian!!!! Why have 2 different photography shops and not allow people to view their memories with just one shop. We went to the arcade and was shocked you charge to play. I think charging for video games is ridiculous. The food was very repetitive. Would of liked it changed up some. Read Less
Sail Date July 2019
ship is only two years old. very clean and modern. 3 main dining rooms all had same menus, so you had your choice for dining. dinner menu could of been more selective. so called nightly specials not up to par that i have experienced on ... Read More
ship is only two years old. very clean and modern. 3 main dining rooms all had same menus, so you had your choice for dining. dinner menu could of been more selective. so called nightly specials not up to par that i have experienced on other cruise lines. had about six items on menu all seven nights and about six specials. food was tasty,but could of used a better selection (fish,lobster,filet) wait staff was excellent! entertainment was good. different game show activities for all ages several times during day and night. two major shows on ship. Havana was very good. Jersey Boys was outstanding! previously saw show on Broadway. the ships show was almost the same exact show, Fantastic! rock band Siglo was best cruise ship band I ever heard. They should be on a concert stage, not a boat! Can't say anything bad about service on ship! everyone very friendly and never had to wait for any amount of time for anything Time at ports could be longer. A cruise to Alaska is about the scenery especially the Inside Passage which is worth the price of admission itself! There is a lot of down time on the ship.to much time between ports. Again, I realize the trip is about the scenery, but time to explore the ports is also fun. shore excursions were excellent. 12 person canoe ride on Mendenhall Lake to see a glacier was stunning! Bus ride through the Yukon was breathtaking. Bike and Hike through rain forest outstanding! Highly recommend this ship to see Alaska. It was a trip of a lifetime! Read Less
Sail Date July 2019
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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