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129 Seattle Princess Emerald Princess Cruise Reviews

This was a great quick, one-night getaway cruise. Great option for people who can't dedicate a lot of time and just want a quick weekend getaway. The ship and service are great. We had dinner at Share, which was really good. I ... Read More
This was a great quick, one-night getaway cruise. Great option for people who can't dedicate a lot of time and just want a quick weekend getaway. The ship and service are great. We had dinner at Share, which was really good. I always enjoy the Share restaurants on the Princess ships. As it was only one night, we skipped the entertainment and just enjoyed a little time out on deck. I love the Pacific Northwest, so departing from Seattle and ending in Vancouver is great. I booked flights directly through Princess, as the prices were actually better than booking separately. Embarkation in Seattle was quick and easy - As most people don't have a lot of luggage (due to the shortness of the cruise), embarkation and disembarkation were super quick and painless. I would definitely recommend the quick weekend/one-night cruises that Princess offers a few times a year. It's also a great way for a new cruiser to get a feel for cruising without committing to a whole week or longer. Read Less
Sail Date September 2018
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a lifetime”. ... Read More
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a lifetime”. Alaska Which was absolutely fabulous, provided that experience. We were blessed to see pods of whales migranting south from the ship as we sat on our baloncy. Arriving in Ketchikan, the beauty of God’s was everywhere. Our excursion was the Eagles,Lighthouses and Totems, we saw several eagles and could spot them on our own after a brief lesson from the captain. Next stop was Tracey Arms Fjord, we took the tender boat into the Fjord and it was simply beautiful that I do not possess the vocabulary to do it justice-but a word of advice is to spend the money and do it. Juneau at the Hangar, we had the best crab legs ever. Unfortunately, our Captain was unable to port the ship in Victoria due to “high winds” but the two ships that came in following ours were able to dock so we missed that stop. The only complaint is the the food was substandard compared to previous cruises. The quick service pizza and burgers were just lacking. The burgers would be defeated in a head to head competition with a rec league concession stand. Service by the dining room were polite and knowledge of the diner menu but slow. The dining room food was average at best. Entertainment-we enjoyed the outdoor movies. We attended one comedy performance in the theater, it was a fun time. Weather was perfect Ship was clean and decor was up to date. Go and enjoy yourself!! Read Less
Sail Date September 2018
My husband and I were celebrating our 20th wedding anniversary with an Alaskan cruise aboard the Emerald Princess. Loved the staff and crew! They were professional, friendly, and fun. Strike up a conversation with any of them and you will ... Read More
My husband and I were celebrating our 20th wedding anniversary with an Alaskan cruise aboard the Emerald Princess. Loved the staff and crew! They were professional, friendly, and fun. Strike up a conversation with any of them and you will learn so much about them, where they are from, and get a little glimpse into their lives......very honored to have met everyone we did. The excursions were great. Really enjoyed the catamaran ride to Tracy Arm Fjord to see north and south Sawyer glaciers as well as whales, porpoises, eagles, and a bear. The public decks and the dining areas were always clean. The wait staff and crew were always respectful, courteous, and professional. Loved our mini suite with balcony. Had great views of the sea for whale watching and of the ports and towns. The bed was so comfortable and our steward took such great care of us all week. Cannot wait to book our next cruise with Princess Cruises!! Read Less
Sail Date September 2018
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. We ... Read More
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. We booked our Juneau and Skagway excursions before we left and Ketchikan on the dock near the ship. The Emerald Princess was the second cruise ship we have been on, the first being Celebrity Reflection, weeks after it first sailed and there was a huge difference in both ships in terms of standards, Celebrity really had the upper hand as their ship was brand new. Emerald Princess is quite dated but it still has a lovely charm about it which we liked. We stayed on deck 10, Caribe balcony room 722, loads of space and a fantastic room steward Reynaldo! We chose an anytime dining package and ate mostly in the buffet restaurants. Here’s a few reasons why I think the trip failed for us though. The food really wasn’t great. It was tasteless and oftentimes looked like slop especially the curries and casseroles. I got sick mid week after eating breakfast, I had scrambled eggs and half way through the meal I knew they weren’t tasting great. It put me off the food for the rest of the cruise. We ate later in the week in the Botticelli twice, however we found the waiter to be pushy about selling us a wine tasting package for the following evening as we were having our meal!!! On that note, there really is a ‘sell, sell’, policy on board. We just felt under pressure constantly to cough up cash! Before departure we were offered a cocktail on the deck with no mention of a charge until we had both taken sips of each drink (we weren’t fooled again!!) when we were asked for our room keys to charge us!! We didn’t purchase a drinks package because we don’t drink a lot but when we did purchase sodas we were told by bar staff we’d be better off buying the packages and why hadn’t we done so!!!!! There’s plenty of lemonade, ice tea and water in the dining areas and also tea and coffee making facilities so we were happy with that! The entertainment was very good and varied. We especially loved the on board naturalist, her commentary as we cruised was superb throughout as she pointed out so many wonders along the way. The only other big issue we had was with our stateroom bathroom. We thought our shower was leaking as the curtain wasn’t very strong so we were mopping up after each shower but we couldn’t figure out why there was water pools on the bathroom floor all of the time! We realised to our horror though on returning to our room unexpectedly one morning there was an engineer replacing our toilet bowl! So we were mopping up leaking toilet water rather than shower water!!!! Only for our untimely return to our room we would have been none the wiser. We complained about this being a health and safety issue twice at the guest services desk. On both occasions the staff were uninterested and despite logging our complaint and promising that a supervisor would contact us, no one did.This was the second last Alaskan cruise of the season and I just felt the staff were ‘tired’. In particular the guest services desk team appeared to be withered from dealing with people. We went to the gym most days and it’s very well laid out with great views. The spa is located on the way into the gym but like the reception desk, the girls at the Spa reception desk never had a smile or a quick Hello as we passed, so that put me off trying one of the treatments which in fact were heavily discounted towards the end of the week. The ship was extremely full but we never felt overwhelmed. We had a time change as we traveled further North but the wall clocks on each deck were either wrong or not working. All in all though, we had a fantastic week, we will certainly return to Alaska to explore more of the beautiful landscape. It really is a trip of a lifetime. We enjoyed our Princess experience despite the issues detailed and would cruise with them again. Read Less
Sail Date September 2018
it was the best time to go according to my schedule. We were going to go next September but we changed our minds. I am 81 years old and who knows what can happen in a year's time. This cruise has been on my bucket list for years. ... Read More
it was the best time to go according to my schedule. We were going to go next September but we changed our minds. I am 81 years old and who knows what can happen in a year's time. This cruise has been on my bucket list for years. My wife had no interest in going so I went with my daughter. She was a big help particularly after I broke my wrist at check-in, The crab fest in Ketchikan was the highlight of the cruise. The staff was great. The waiters cut mt meat for me. We missed the excursion in Juneau because I had to go to the hospital. Everything at the hospital worked out well. Loved the Skagway train excursion. The sights were great. The disembarkation was very well arranged. Very simple. Hope to possibly go again soon. Maybe land and cruise next time. Depends on what the future holds. Read Less
Sail Date September 2018
Wow!! Princess runs an extremely well organized cruise. Our excursion was fantastic. The service on board was amazing and the picture package was a total value!!!! We had the best formal dining room experience with an incredibly wonderful ... Read More
Wow!! Princess runs an extremely well organized cruise. Our excursion was fantastic. The service on board was amazing and the picture package was a total value!!!! We had the best formal dining room experience with an incredibly wonderful wait staff. It was every thing we would have wanted in a cruise experience. The comedian on board was the best comedian I’ve ever seen in person. My kids and I enjoyed the warm weather and sat in the hot tub on many occasions. The couples massage we received on board was fantastic except for the sales pitch that came at the end of the massage. Unfortunately, that tainted our relaxation experience a little bit. They tried to sell us oil and acupuncture treatments at the end. Bad call and disappointing. Honestly, that is the only negative experience we had for the whole week. I really can’t say enough good things about our cruise experience. We would travel on princess anytime. The boarding and disembarking was so smoothe and easy as well. . Read Less
Sail Date September 2018
Our first Princess Cruise was fantastic. Went with another couple and we had a great time. Weather was fantastic in all ports. Missed Tracy Arm, but Endicott was great. Viewing very close. Only did buffet once, but dining room and Crown ... Read More
Our first Princess Cruise was fantastic. Went with another couple and we had a great time. Weather was fantastic in all ports. Missed Tracy Arm, but Endicott was great. Viewing very close. Only did buffet once, but dining room and Crown Grill, plus a couple of room services were great. Just not enough time in ports with doing a shore excursion. Could have spent 2 days each in Ketchikan and Skagway. The towns were small, but quaint. Juneau was just Ok. Could have left off stop at Vancouver as it was only a few hours and at night. Will go back to Vancouver. Spa services were just too expensive. Pizza and trident grill was very good. Shows were good. Adele singer should be in the big theater. Saw many bears in Ketchikan. Roberts tram in Juneau was great. Fantastic views. White Pass train ride was fun, again fantastic views. Could have spent more time in Ketchikan and Skagway as towns were small, but quaint. Skagway was our favorite port. Could have skipped Vancouver as only a few hours there and mostly at night. Very pretty City, will go back to visit for a few days. Let Princess book air, hotel and transfers and price was good and everything was taken care of for us. Will cruise with Princess again. Thought Carnival was good, but Princess was better. We love children, but there were very few and that made it a more pleasant experience. Not much, if anything for children to do. Read Less
Sail Date September 2018
The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra ... Read More
The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra for sure, just the bare minimum. Food was ok but not a lot of variety. Buffet was small and had most of the same food every night. Dining room staff was great! You would barely get finished with your plate and they were cleaning up after you. Entertainment was poor, not much planned for the sea days. Casino was small with just a few table games and little variety for the slots. Jacuzzi wasn't any warmer than a cool bath. Shopping was fair but nothing to brag about. The ports were excellent though, the highlight of the cruise. Every since tips have been included, service has become horrible. Need to go back to making the staff earn their tips. Read Less
Sail Date September 2018
We liked the selection of food at the buffet but the taste wasn’t great nor the preparation. I got sick after the first night after eating there the day before (horrible diarrhea & vomiting) or lunch from the Gastric Pub that same ... Read More
We liked the selection of food at the buffet but the taste wasn’t great nor the preparation. I got sick after the first night after eating there the day before (horrible diarrhea & vomiting) or lunch from the Gastric Pub that same day. Share restaurant was great, the only one with good food. The Crown restaurant, my husband had tender filet, mine was tough. I should have taken a picnic basket like Yogi bear. Would I go with Princess again? Yes, definitely. I’ll just be more picky with food. Excursions through Princess were ok except for the 4 hr. Ketchikan, too expensive, boring but super nice people running it. Embarkation & disembarking was easy & impressive! Great service by all employees. Cabin dated but new ship on the way to replace this one ( yay!) entertainment , ok. Casino:so so( small, boring). Train ride in Skagway was a don’t miss excursion! Brought me to tears because it was so beautiful. Ship balcony stateroom was worth the extra money for us. Would go with Princess again, just wish the food was better & less people spreading germs- not everyone used hand sanitizer before getting food in buffet line. Our first cruise- will go again with Princess. Read Less
Sail Date September 2018
My sister's husband died this year and my other sister and I took her on the cruise of her dreams to Alaska. Our ages are 79, 78 and 75. I love Princess Cruise lines and have made the trip 2X before. The embarkation and ... Read More
My sister's husband died this year and my other sister and I took her on the cruise of her dreams to Alaska. Our ages are 79, 78 and 75. I love Princess Cruise lines and have made the trip 2X before. The embarkation and disembarkation went very smoothly and we maneuvered in and out quickly. The dining staff was exceptionally friendly, prompt and accommodating. The entertainment was not as good as usual. The one production show was late at night, so we missed it. The comedy was good. The room steward was prompt and helpful. We were disappointed that we were unable to see the glaciers due to unsafe conditions. However, we knew that was not the fault of Princess. The #1 thing on my sister's to do list was to see the Butchart Gardens and the Butterfly Gardens. She talked about it with anticipation a lot. It was our last stop before Seattle. The ship docked at 7:00 p.m. and it was getting dark by the time we arrived at the butterfly gardens. The butterflies had all gone to sleep and were difficult to see. When we got to the gardens, we were told to go to the gift shop first, because they were closing soon, then to the sunken gardens. We only had a little over an hour there. There was little light on the flowers and very difficult to see much of anything. it was so dark that we could not even see the directional signs and had to ask directions to find our way through the darkness back to the bus. A total waste of $109 each! This was my sister's special trip of a lifetime for her and it was far less than rewarding. Very disappointed all in all. Read Less
Sail Date September 2018
Chose this cruise for the itinerary. We lucked out as it was sunny and cool everyday. Sweatshirt and/or jacket in the morning and at sea days due to the wind. Otherwise, a long sleeve shirt or light sweater did the trick. In Ketchikan. We ... Read More
Chose this cruise for the itinerary. We lucked out as it was sunny and cool everyday. Sweatshirt and/or jacket in the morning and at sea days due to the wind. Otherwise, a long sleeve shirt or light sweater did the trick. In Ketchikan. We walked around town, and purchased t-shirts. Saw salmon, an eagle and a seal off the bridge in Creek ? Took the Tracy Arm tour but couldn’t go because of the ice so they directed us to Dawes Glacier. The tour operator, Allen Marine was fabulous. I especially appreciated their knowledge, the way they rotated the boat so all could have a photo op and the fact that they held tight waiting for us to get a close up view of a hump back whale (this was a glacier tour, not a whale watching tour). They were outstanding! In Skagway, we rode the white pass trail railway. We had gorgeous weather so we could see for miles. Our tour in Victoria was cancelled so we signed up for an alternate. Unfortunately it was a tour of the city. Great tour. Bad timing. Nothing to see at dark. Surprised Princess would endorse this. Tour guide was knowledgeable but points of interest couldn’t be seen from our coach. Food on board was mediocre. Wait staff and steward were excellent and always trying to make a memorable experience. Entertainment was meh. The Walker Black Duo was worth listening to. The only music for classic/soft rock. Majority of music was geared toward older folks except on deck where oddly it was rap music. Weird. Cabin was a mini-suite loves the extra sitting area and balcony. Didn’t use our club class perks as we were traveling with non club class people. Don’t feel like I really missed our. Getting on and off the ship was a breeze and being able to check our luggage while onboard all the way to our destination was genius. No problems! Read Less
Sail Date September 2018
I would give this cruise 3.5 stars rather than 4. The embarkation was a breeze and didn't take long at all. It was very efficient. We boarded the ship in Seattle. The cruise ship could use some updates and remodeling. Overall, the ... Read More
I would give this cruise 3.5 stars rather than 4. The embarkation was a breeze and didn't take long at all. It was very efficient. We boarded the ship in Seattle. The cruise ship could use some updates and remodeling. Overall, the cruise ship was okay. Our first stop was in Ketchikan. I don't remember the exact name of the shore excursions, but the one in Ketchikan involved a scenic tour and a seafood feast. We got very lucky with the weather and the tour was beautiful. The feast needs to include more seafood for the money you are paying for that excursion and the fact that you have to share with other people. There were a lot of potatoes and corn though that nobody was interested in. Our next destination was Juneau. Beautiful weather there as well. I was really looking to whale watching. However, when we got on shore from the ship, we learned that the whale watching portion was cancelled. We had to make a spontaneous decision on what to do. I did not appreciate it. If you cancel something, notify people in advance, so, they have time to research their options. This was very poorly handled. We ended up getting on another whale watching tour, but it was not worth it. The guides were good, but I just wasn't educated enough about whales. I have nobody but myself to blame. We saw three backs of whales slightly out of the water and a few tales. That's it! If I could go back, I would never had selected this tour because I saw more whales from the balcony of our cabin. For those of you considering the balcony, definitely get the cabin with the balcony. It is so worth it! What I didn't know was that the whales fully come out of the water only when they are frightened or irritated. Luckily or sadly, none of the whaled during our cruise were either of those. The next destination was Skagway. There, we took a train and also did a tour of the city. Ok, the city can be covered in 30 minutes on your own. The cruise ship docks and there's the city. You can buy your own ticket to the train which is totally worth it and it would be much cheaper than booking an excursion through the cruise like. The train station is probably a 10 minute walk. Longer if you are elderly. We then sailed to Victoria arriving at Victoria at 7 pm. The itinerary can easily be modified. We did not have much time in beautiful Victoria at all, and by the time we got on a tour bus it was dark. Such a waste. We went to the gorgeous Butchart Gardens, but were very limited on time. Only 1.5 hours. At night! The gardens are lit up, but we had to rush through them and it was very hard to see at night, so, some gardens got visited twice solely because of the challenge of navigating at night. If you walk slow or require assistance, you will not be able to cover the gardens in the time frame provided. It would be nice if the cruise line revamped the itinerary and arrived in Victoria in the morning with plenty of time for people to tour the gardens and the city. By the way, our originally planned excursion in Victoria, also got cancelled. A note the was left in our room indicated that it was due to the fact that not enough people had booked the tour. When my husband and I went to book a different tour, we noticed that our original one was sold out. Clearly enough people had booked it. So, I didn't appreciate the dishonesty. It also seems that cruises these days try to push more sales on people: jewelry, art, ridiculously overpriced pictures, and more jewelry sales daily. This one was no exception. Overall, it was a really nice cruise. We got lucky with the weather and all destinations were sunny with no rain. Gorgeous weather. Food was decent. We dined at SHARE as well, and it was great. Service was good and prompt everywhere. Ship was clean but outdated. Entertainment was good but targeted towards people in the age group of 60 and above. There was a fantastic Irish duo on the ship and a naturalist. We enjoyed them a lot. I will definitely consider Princess cruise lines for my future cruises, but will do a better research about the excursions we select. If you wonder what to wear, layering is key! It's chilly in the mornings but gets nice and warm around noon. In the evening you may want to add a sweater and a wind/rain jacket. I brought my hiking boots, but didn't need them. Tennis shoes did a beautiful job. If your jacket doesn't have a hood, I recommend bringing a hat to protect you from winds especially when you are at sea an decide to spend some time outside on the ship. Read Less
Sail Date September 2018
My friend invited me to travel with her family group to celebrate our birthdays. The Family choose the cruise line, so I was not involved in the decision of a cruise line or ship. Their travel agent only cruises on Princess. This was my ... Read More
My friend invited me to travel with her family group to celebrate our birthdays. The Family choose the cruise line, so I was not involved in the decision of a cruise line or ship. Their travel agent only cruises on Princess. This was my second cruise to the Inner Passage. First was on Celebrity (fabulous!). I was falsely under the impression that Princess is the top of the line in cruising. I was very disappointed by a number of things. Our balcony cabin was kept exceptionally clean by our friendly steward, Edward, but the bathroom shower was unusually small. Our DINING experience was a problem. There were 11 of us and the dining room could not accommodate us at one table (the travel agent managed to get her own group at one large table)and we were separated into two tables in different parts of the dining room. Very disappointing for the grandmas who wanted to spend time with family members. The food was FAIR and generally FLAVORLess (especially the seafood). Our head waiter was very pleasant but extremely harried. Service was rushed and not very personal. Not the attentive, luxury I was expecting. A night at Chili’s not Ruth Chris! ENTERTAINMENT Fair. Two shows had repeat songs from different entertainers and both were somewhat hokey. More geared to an older crowd and I’m 59! I think the CRUISE DIRECTOR was terrible and very annoying. She needs to be replaced with someone with more energy. Ship was very CROWDED and not relaxing. CREW did their job but I encountered several that were rude (especially the bartenders). Captain was alone with the grannys waiting for elevator and didn’t acknowledge them in anyway. Not a hello! The last night of the cruise I felt that they were done with us and they were on to the next group. I’m planning a cruise to Panama Canal with my husband and will probably not book with Princess. Read Less
Sail Date September 2018
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will ... Read More
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will only repeat that the Emerald is beautiful ship and is being maintained reasonably well. We had cruised to Alaska about 10 years ago and wanted to do it again. We had a very narrow window of time in which we could travel and, of the available options sailing from Seattle, we chose this ship primarily for its competitive pricing. Embarkation in Seattle was one of the easiest we have ever experienced, certainly the best from any US port. Our hats are off to the Seattle ground crew who were efficient, organized, and professional. It took only an hour from the time we caught an Uber at our hotel in downtown Seattle to be fully checked in, on the ship, and seated in the main dining room with cocktails in hand and lunch ordered. And we do not yet have priority boarding! Service: The service on the ship was uniformly good and always given with a smile. The staff and crew convey the impression that they really want you to have a pleasant experience on board. Cabin: B722 – see review below. Activities and Entertainment: If you cannot find at least two things of interest to do on the ship on any given day, you simply are not trying. The entertainment staff was professional and organized. We enjoyed trivia, and many of the music options, such as the Dixieland band in the piazza and the Elton John imitator. The only negative comment is that sometimes the venue selected is too small and the overcrowding gets annoying. The cruise director overly relied on the Piazza when events could have been scheduled elsewhere with more seating and a better chance to hear, such as the Adagio lounge and Skywalkers’ night club, neither of which has anything going on during the day and plenty of space. Food: This is a mixed bag and there is absolutely room for improvement. The Crown Grill and the Salty Dog Gastropub were both very good and worth the upcharge. We did not eat at Share because the menu was just too odd for our taste. Pub lunch (offered on sea days in the Wheelhouse bar), the International Café, and tapas in Vines are good, complimentary choices. The Main dining room is hit or miss; sometimes good, sometimes not. The poolside grill and pizza bar are nice choices. The buffet is okay for breakfast but absolutely terrible at lunch and dinner; poor quality of food, limited choices, inadequate seating. Room service breakfast is only continental and not available on disembarkation day. A word about “Anytime Dining.” We booked very late (about 3 weeks before the cruise) and this was our only option. We were told that we could call and make a reservation. We tried to do so many times and, with only one exception, nobody ever picked up the phone! We finally spoke with the head waiter in the Michelangelo dining room; she is amazingly efficient and took care of seeing to it that we had a dining time and table of our choice. We do NOT recommend this option if any others are available. Disembarkation is always a jolt to the system; it starts really early and there is nothing relaxing about it. However, the Seattle ground crew again did an excellent job and we were in and out of the cruise terminal expeditiously. We booked ship-to-airport transfers through Princess and were off the ship and at SeaTac by 9:00 a.m. Port Valet: One of the reasons we found disembarkation so smooth was that we used the Port Valet system. This is fairly new in the cruise industry (though we used it successfully last November while disembarking a Holland America ship in Fort Lauderdale.) Here is how it works: you receive information about the service and sign up for it early in the cruise. Only certain airports and airlines participate. (We were flying American Airlines to Dallas/Fort Worth). The ship will obtain your boarding passes and deliver them to you along with luggage tags different from those on the rest of the ship. When you put your luggage out the night before disembarkation, you will not see it again until you reach your home airport. The luggage goes directly from the ship to the airport. This eliminates the annoying search for bags in the terminal and really speeds up the process. The cost? None in Seattle; it was a courtesy of the Port of Seattle. While we had a good cruise, it is an old saying, but the devil is in the details. There were things that Princess still does very well; formal night still involves dress whites for the bridge crew and long gowns for female staff. The champagne tower is fun. The “Captain’s Circle” cocktail party is great. But little things indicated to us that Princess may be cutting corners a bit – no breadsticks in the main dining room, smaller portions in the main dining room, no shower caps in the bathrooms, no “towel critters” on the beds, thin towels and not enough of them, worn out bathrobes. The buffet area (as well as our stateroom) is looking shabby and in need of refurbishing, if not a total re-design. We worry that Princess is spending so much money building new ships that it is in danger of ignoring its existing fleet. Time will tell…. Read Less
Sail Date September 2018
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train ... Read More
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train excursion, sailed to glacier, petted sled dog pups. Views so beautiful that pictures don’t do them justice. Couple we met said this was their 4th a Princess Cruise to Alaska. I can certainly see why. We were able to get on the ship even before our time which was much appreciated. The ship is beautifully decorated as well. Only downside was movies mostly outside which does not make sense for Alaskan Cruise in September. Not much variety of activity on last sea day. So very happy we were able to take this trip together as friends to beautiful Alaska with Princess. Rex, our singing waiter, made each dinner a truly special evening. And if you like fresh seafood, this is THE cruise for you. An unexpected highlight was chef’s cooking demonstration and a tour of the galley Read Less
Sail Date September 2018
We went on a friends 50th anniversary party, with 81 people. We loved the small boat excursion through fiords, and we loved the train ride the time before we cruised, and we loved the gardens in Victoria the time before we cruised. We ... Read More
We went on a friends 50th anniversary party, with 81 people. We loved the small boat excursion through fiords, and we loved the train ride the time before we cruised, and we loved the gardens in Victoria the time before we cruised. We loved our Botticelli waiters Joseph and Alexandro. I loved Reena, and Xanisha in the spa. The spa shoes were never available but always in the dirty hamper. The spa equipment and products seemed cutting edge. I wish the bands and entertainment would have started at 7:30 after our early dinner instead of at 9:30 PM or so. I wish we had more speakers and naturalists. I liked the dueling chefs. The arrival and the departure was very efficient. I wish they would have had scrolling print outs of the captains announcement on channel 44, because we couldn't alway hear the hall announcements, and a scrolling text on that ship channel would convey all the information missed. Read Less
Sail Date September 2018
We chose this ship and date because it was suppose to be less crowded, because it is toward the end of season. Which is was less crowded and we were able to see some great port sales. Seattle was rated to be one of the easiest ports for ... Read More
We chose this ship and date because it was suppose to be less crowded, because it is toward the end of season. Which is was less crowded and we were able to see some great port sales. Seattle was rated to be one of the easiest ports for embarking and disembark, it is. We have went out of Mobile, Alabama, Miami, Florida, Tampa, Florida, Seattle is the best Port. First stop, Ketchikan was wonderful, then off to Juneau again fabulous, scenic cruising of TAF, didn’t happen because of glaciers and icebergs, Skagway was next, it was okay, not spectacular, final port was Victoria, BC, which was enjoyable. In Juneau our ship excursion was a no go, whale sighting, but weren’t told until we disembarked and all other tours had either sold out or left. BUT Alix and Gary from the pier sales, took care of us! They set us up on a seaplane tour @ 5:30 & gave us the most memorable trip. Weather was perfect in every port. Unfortunately, there was a lot of negative from this ship and crew. Prepurchased the Internet package, never worked on either of our phones, so our business was neglected when we had sea days, to make it worse, no one on the ship could fix it or care to. The cruise director, Jen, did things a little backwards, she gave history and information on the port as we sailed away from the ports. We had a mini suite with a balcony, it was great. We had club class dining, anytime, that was also wonderful. The downside was the food was not impressive at all. The buffet was dull everyday. When you pay what we did you’d expect better, both dining room and ship wide. I also do not think you should have to pay almost the same amount as your vacation/trip as you do for a beverage package. Lastly, with a ship full of crew members and staff, we only had 5 people that were friendly and outgoing, made an impression. Nimo, room steward, Slavica, club class dining waitress, Jorge aka Coco, photography, Razman, club class dining manager and Front Desk Service, from Roaton, Honduras, gentleman(didn’t get his name). All in All we will probably not go on Princess Cruise Lines again, lacks so much. Read Less
Sail Date September 2018
We booked this cruise last minute and loved the scenery! The cruise ship experience was the worst one we have had from the food to the staff! Apparently there were 350 people on board that Princess was catering to re food etc. the staff ... Read More
We booked this cruise last minute and loved the scenery! The cruise ship experience was the worst one we have had from the food to the staff! Apparently there were 350 people on board that Princess was catering to re food etc. the staff was not attentive and talked amongst themselves constantly. This was our first and quit possible our last Princess Cruise. We are cruisers ( 8 or 9 times)and expected so much more from Princess. With Princess being a step above Carnival we thought we would absolutely experience that and we did not. The cabin steward walked into our room unannounced, the dinner staff was kind but always talked amongst themselves as did the buffet staff. We did love listening to The Walker Black Duo. They were amazing singers with great voices and guitar skills. The sites we so beautiful! We did the luxury car train tour in Skagway and it was a wonderful experience. Read Less
Sail Date August 2018
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. ... Read More
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. I'm sure the staff are overworked, and probably have very little time off, but when you save for something this special, you expect to be treated a little better than I feel we were treated. I don't remember many smiles and I don't think we were welcomed by one person once we were on the ship, other than by our nice room steward. The buffet was just "ok." The first one was really bad and we were a bit worried about how the rest would be. It got a little better, but we were treated quite rudely as we would come in to the buffet. I accidentally went out the wrong way, and was reprimanded. Actually, "reprimanded" is a good word for a good amount of the cruise. I know they are worried about germs on the ship, so expect germ police to not let you go into food area without putting anti bacteria gel on your hands. Don't even think of walking in with glass or coffee in hand, even though there were few available tables to put down your drinks. At the buffet, we were constantly looking for tables. One afternoon we came upon another section of the buffet and when we went in that line, we were told we must leave because it was a religious buffet and only certain people could eat there. Yet, there was no sign to signify it was a "private group" section. So, another reprimand.... The anytime dining, where we had most dinners, was generally good. We enjoyed the meals and meal variety. Service was ok, but certainly nothing to make us feel like we were on a special experience. I think once the pre-tipping was arranged on the ships, the need to provide service anything over ok went away. We did enjoy a balcony breakfast on our anniversary. The selection of food was very good. We loved the whole balcony experience and beautiful views along the way. Mountains, glacier, whales, watching sea planes coming and going in the ports, all were wonderful. The variety of tv shows on the room was even good-but expect to see many commercials pushing things to buy on the ship. Our room was very comfortable and we enjoyed our room steward, who worked hard through the large number of rooms he had to make us all happy. The entertainment we saw was enjoyable. I loved the speaker who shared his experience as a camera man on the "Deadliest Catch" show. I enjoyed the naturalist's talks very much and gained some good history and widlife lessons. All "North to Alaska" presentations were enjoyable and informative. We were disappointed that one evening we went to hear a duo sing Fleetwood Mac songs, but the equipment failed so they had to cancel after singing one song. Onboard the ship, they do really push to sell the jewelry and other services at very high prices. We went on two excursions. The White Pass Train Ride and the Gondola ride. They were both fun. The port stops were great, but boy are there way too many jewelry stores, and the gift shops all have the same things over and over. I had no idea Alaska was so commercialized and touristy. Getting on and off the ship was a piece of cake. There were just lots of little things that could have made the experience one to remember as excellent. Instead, we went away feeling just a little letdown, but still had a very good time. Read Less
Sail Date August 2018
We chose this cruise because family members had taken it in August of 2017. They had a much more positive experience than we did. There was a "special group" of 200+ passengers on our cruise and Princess was obviously ... Read More
We chose this cruise because family members had taken it in August of 2017. They had a much more positive experience than we did. There was a "special group" of 200+ passengers on our cruise and Princess was obviously specifically catering to them. You would have thought the other 2900 of us on board were bottom dwellers they way we were treated by Princess crew members. It quickly became the topic of conversation in elevators, on shore trips, in lines at the dining room (even at 6:30 a.m. on the day of departure) and elsewhere throughout the duration of our cruise. While it seems Princess took great strides to over-accommodate this special group,they offended a large portion of their other passengers. One cafe was closed off to everyone but this group, however members of this group had free reign throughout the ship. They didn't have to wait in lines, they didn't have to search for seating, as all of this was reserved, and they had their own menu that was not available to other guests. However, the cafe that was available to those of us not in this group had a large section of food devoted to that special group, every day, every meal. This left a very meager and limited selection of food items for the rest of us. When I say that the food selection in the cafes was meager, I am not exaggerating. Salad bar items were typically iceberg lettuce, spring mix, and shredded carrots. Once I saw cherry tomatoes and a couple of times were was a slice or two of cucumber available. Fruit consisted of watermelon, pineapple, cantaloupe and honeydew, as well as canned fruits. There was an ample selection of breads and rolls, but the remaining selections were minimal and did not taste very good. For example, their bacon is inedible - it tastes like it has been soaked in liquid smoke. Also, they continuously serve corn on the cob which is nothing more than a mushy mess. Even the cobs were mushy - just gross! Princess should consider checking out their competition and/or hiring an American chef who understands the need for more variety in the food items offered at the cafes: cole slaw, chips, sloppy Joes, sushi, finger goods, nachos, are just a few suggestions. If you love a certain kind of ethnic food morning, noon and night, you would have been well served on this cruise. In my experience, it is a type of food that many of the people who actually do like it, will only eat on occasion. Needless to say, the lines at the hamburger and pizza stands were very, very long. Most of the food in the dining room was good and the service was great. One total miss was the Baja fish taco, which was clearly not made by someone with culinary skill. Food trucks have better tacos. Back to the original point of contention, an overwhelming majority of the ship's passengers were relegated to one cafe while the small group had exclusive access to the other. But, they did not exclusively use that area, further impeding up the limited selection granted to the rest of us. Not to mention, those of us not in the group often had to wait in line outside of the dining room until all of the group members arrived. They were seated and served first. The explanations given by Princess staff members were inconsistent to say the least. I was told that area was reserved for vegetarians. I said, "Great! I'd love to have a vegetarian selection!" Then I was literally blocked and told I could not enter. I overheard a staff member tell another gentleman that this area was reserved for special people. He turned to me and said, "I guess we're not considered special." Another person was told that the area was restricted because this group did not eat root vegetables (potatoes, carrots, etc.). A supervisor told another passenger that this group could not eat what those outside the group were eating, due to religious affiliation. I could understand that if it were true, but the members of this group were constantly in the other areas taking the same food items that non-group members were eating. Whatever the reason was, I really don't care. The bottom line is that many, many of us "non-special" passengers were inconvenienced and offended and the staff didn't care at all. Quite honestly, they only have to put up with us for a week, so why would they care? Of course, on Saturday night, hours before departure, the staff and crew became very helpful and attentive (Gotta get those tips!) I had also heard that the president of Princess came on board in Juneau, the day we were in port until 10:30 p.m. Convenient timing. I would have loved to have given her an earful, but it seems she planned on arriving at a time when many guests were off the ship. The cruise to Alaska is not an inexpensive cruise and it was my first vacation in a long time. For several people I spoke with, this was their first cruise and they were figuring it would be their last. I also spoke with passengers who have other cruises booked with Princess that they are canceling, as well as passengers who had already canceled future cruises while on board. Princess truly failed its customers this week. Period. As we were nearing the end of our cruise, Princess became known as the ship of "No." and Royal Caribbean's praises were being heard more and more frequently. I've traveled with RCL several times and I must say that I concur. This was my second Princess cruise and I"m fairly certain I won't take another. Regarding the trip itself, Alaska is a beautiful place. The scenery is breathtaking. If you like to hang out with and talk to the locals, they very much like to talk to visitors and they have great pride in their paradise. Ketchikan was delightful, the Tracy Arm Fjord is simply stunning, and Skagway and Juneau were both great stops as well. We arrived in Victoria BC on Saturday night and many of us who booked the tour to Butchart Gardens were disappointed. We assumed their would be lighting so we could enjoy the gardens, however there was very little and what was available was dim. The excursion was kind of a waste of time and money. I have mixed feelings about the naturalist. She was entertaining and highly informative, however she spent a great deal of time talking about global warming and its effects on Alaska and the Arctic in general. In my opinion, it seems a little hypocritical to work for a cruise line and complain about how humans are damaging the planet. Also, I'm on vacation to get away from politics and environmental activism, but she frequently espoused her political stance. It didn't seem appropriate for the venue. All in all, if you have the opportunity to visit Alaska, by all means do so. I love warm weather so I wasn't sure it was for me, but the landscape and the wildlife will blow you away. However, if you choose to visit via cruise, please shop around before choosing Princess. We met people from Norwegian Cruise Lines who were very impressed with their experience, so definitely give them a peek. Note that the larger ships cannot go through Tracy Arm, so be sure to book that shore trip so you don't miss the beauty. Read Less
Sail Date August 2018
Happy 50 % of the time, Disappointed 50 % of the time. Food and customer service average to below average. Share restaurant outstanding. Don't book on the Emerald. We have made this cruise three other times on other ships and were ... Read More
Happy 50 % of the time, Disappointed 50 % of the time. Food and customer service average to below average. Share restaurant outstanding. Don't book on the Emerald. We have made this cruise three other times on other ships and were very happy. The Emerald fails to deliver in almost all areas. A chefs table experience is advertised and this is the second cruise in a row they have failed to have it. Crown Grill had average tasting steak. Not worth the money. Share restaurant was great. Must DO!. Salty Dog Ernesto burger was way undercooked and the meat was very unappealing. Picture of burger looked much better than the burger actually was. Crew members in the shops were more busy stocking shelves and talking amongst themselves than helping customers. Club Class dining had good service, but food was not up to par. In summary, it felt like Princess rounded up all the non-performers in the fleet and put them on the Emerald. Try another ship or cruise line. I am. Read Less
Sail Date August 2018
My sister chose the Princess cruise to Alaska for her 50th birthday. My family groaned at this idea because all we could think about was that it was going to be cold? Why should we pack winter clothes for a vacation? Needless to say all 12 ... Read More
My sister chose the Princess cruise to Alaska for her 50th birthday. My family groaned at this idea because all we could think about was that it was going to be cold? Why should we pack winter clothes for a vacation? Needless to say all 12 of us, brothers, sisters and friends we set sail August 26, 2018. The port was in Seattle and it was a little chilly; however, the boat was beautiful. There was live music playing in the main lobby 6th floor while passengers were checking in. People everywhere, swimming pools are filled with water, steam rolling off the jacuzzi's and pitter patter from children running all around. Plenty of entertainment on the ship, treasure hunts, zumba, line dancing, movies, shopping, kareoke, auctions, Voice of the ocean (my sister won) and concerts. Our first stop was Ketchikan ,small quaint town full of shops and houses on hills. The people are friendly and you will see vendors trying to pursue people to buy excursions. Lots of jewelry shops and cannibas shops. Surprised. :) Weather was rainy. Next stop is Junea which is more shops, vendors but just a different place. My daughter and I went to a great pub and had some fish and chips. Quite good. Weather got better. While sailing to Skagway we see glaciers in the water and whales. Skagway is beautiful. Me, my sisters and brothers take a scary train ride 3hrs long. We go through tunnels, hills and mountains way up top. We travel across Canada and then return. More whales sightseeing as we go to Victoria, British Columbia. Beautiful weather and oh my goodness sooo many shops. The town is beautiful but the trip there was wayyy too short. 3hrs really? Overall this is a beautiful cruise and I encourage anyone that's truly wanting a relaxing and fun time go. Food on the ship was great and the staff was even better. Look out for Hendri, Fernando, Franco and Supervisor Joel. Esperanza took care of my rook and she was wonderful.Loved this trip!!!! Read Less
Sail Date August 2018
Some good some bad .I don’t think I’d go on Princess ever again .There were many good things. The cabin itself was fine ,( minus the bathroom floor ) Getting on and off the ship was seamless . The crew was generally very good. The ... Read More
Some good some bad .I don’t think I’d go on Princess ever again .There were many good things. The cabin itself was fine ,( minus the bathroom floor ) Getting on and off the ship was seamless . The crew was generally very good. The excursion was wonderful. Here is the main issue. The food was of poor quality . Meats were terrible , most desert were tasteless (exceptions creme brûlée amaretto ice cream and a few chocolate deserts ) .The buffet was generally filled with junk . They even ruined the lobster with a weird sauce and green / brownish riscotto In addition our hallway on occasion swelled of urine (not sure why) . Entertainment/ singers was just fair ( comedian was funny ) . Watercolor / trivia was fun . Naturalist very interesting .Too much upselling . For example ....feet hurt , buy this , poor metabolism buy this . Hated that aspect. Seemed like everyday you had a bunch of classes that were about buying something . Final critism was not enough fitness classes . Only early morning classes which is no good for people who likes to sleep In . Read Less
Sail Date August 2018
Very disappointed that we were not right by the glacier. The picture online when i booked looked like it was on both sides. The food was just okay. The ship itself was beautiful. Needed more entertainment during the days at sea. The ... Read More
Very disappointed that we were not right by the glacier. The picture online when i booked looked like it was on both sides. The food was just okay. The ship itself was beautiful. Needed more entertainment during the days at sea. The staff there was very friendly and helpful. The rooms were nice and comfortable, we had an inner stateroom. The bars and restaurants were nicely decorated. Went in August which i didnt know was their rainy season, So we didnt get to enjoy the pool but only one day. The nightly entertainment was good. We had enough time at each port. We booked our excursions through Princess and evertyhing went smoothly. When we were boarding and disembarking the ship, it was very organized. The casino was very nice size and not overly crowded. We spent almost every day in the casino as not much else to do. Did trivia games everyday but only lasted maybe 20 minutes. Overall had a good time Read Less
Sail Date August 2018
Embarkation and disembarkation on the Emerald was the quickest and smoothest we have ever had. Ship was clean and enjoyable! Our cabin steward, Winston, was a dream come true, If we needed anything, Winston was easy to find and if ... Read More
Embarkation and disembarkation on the Emerald was the quickest and smoothest we have ever had. Ship was clean and enjoyable! Our cabin steward, Winston, was a dream come true, If we needed anything, Winston was easy to find and if we needed anything, he would stop what he was doing to accommodate us. Dining, perfect staff! Arkadvsz Przybyl (Archie), head waiter, along with Jayson and Malroy made our dining experience PERFECT! We have been on many cruises and have never had a dining crew treat us as though we were the only ones on the ship! The Salmon excursion through Princess was great! Princess chef cooked the fresh salmon, and Archie went over and above to make sure everything was perfect, which was always perfect! We would definitely go again on the Emerald Princess with this crew! Read Less
Sail Date August 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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