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10 Helpful Votes
Sail Date: July 2016
Sea Dream is the Carnival Cruise line of the luxury brands. Overall the quality of the food was very good, but the wines served were not high quality, thus greatly dimishing the dining experience. They wanted vast amounts of money for the ... Read More
Sea Dream is the Carnival Cruise line of the luxury brands. Overall the quality of the food was very good, but the wines served were not high quality, thus greatly dimishing the dining experience. They wanted vast amounts of money for the better wines. The service was not first rate either. There were several service failures. The attitude of several staff members was arrogant. Prices in the gift shop were outrageous (I saw sunglasses that I paid $120 for offered at $280) and the management was always trying to sell something (drinks, services, etc. They wanted $199 to $299 for a cab ride to from the disembark port to Rome but did not mention the 5 euro train ride as an option. They had staff do "fashion shows" trying to sell their high priced goods. Totally unpolished; lame. It was an outstanding vessel and the ship's professional staff (the Captain and those who operated the shop) were second to none. Others on the vessel were very happy, but they hadn't experiences true luxury and truly outstanding service where you're not being hassled to buy something or be overcharged such as Seabourn. Value of what we paid vs what we experienced was poor. Read Less
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