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1 Seabourn World Cruise Reviews

Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in ... Read More
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in dining rooms and bars. To say the least, we were disappointed in Seabourn Service standard not even 1 star. These are the highlights (tongue in cheek): Bar staff totally disorganized and inexperienced ( served gin/tonic with stick of olives) Terrace outside dining chaotic and inefficient, sometimes service other times not Main dining room food bland, monotonous,poorly prepared, service inexperienced Sometimes staff indifferent and other times friendly were not knowledgeable What was good: The itinerary and ports of call fabulous The ship itself and captain great The Ventures tours interesting with competent staff The emphasis on safety in tendering excellent The cabin a haven of refuge Summary Clearly, the cruise industry is struggling with high fuel-costs,labor costs and commissions to travel agencies. So revenues from passenger bookings are off set with cost cutting in services areas such as labor and food etc. to achieve operating margin and profitability curves, a sad commentary and unhappy experience for passengers. Seabourn did not meet. mission or vision for this cruise: What's so special about poor service and poor food?, Read Less
Sail Date November 2018
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