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3 Seabourn Western Caribbean Cruise Reviews

SEABOURN SOJOURN CRUISE 27TH NOVEMBER, 2013 TO 7TH DECEMBER, 2013. This would be our second time on Sojourn, our first one was when she was new and we did a segment of the World Cruise. We flew to Fort Lauderdale the day before our ... Read More
SEABOURN SOJOURN CRUISE 27TH NOVEMBER, 2013 TO 7TH DECEMBER, 2013. This would be our second time on Sojourn, our first one was when she was new and we did a segment of the World Cruise. We flew to Fort Lauderdale the day before our cruise and stayed at the Crown Plaza Cruise Port for the night. We found the hotel to be very good and very near to the port, only downside was that there was not a lot around the hotel. They provided a shuttle service from the airport to the hotel, which was free of charge, but if you wanted to be taken to the port the following morning then they charged a fee. Unfortunately the following morning we received a call to say that the ship had been delayed and would not be getting back into Fort Lauderdale till approx 1230pm. We found out that the delay was caused by the Captain having a heart attack and being air lifted off the ship. We were told to go to the port from 1230pm and they would provide a buffet lunch at a nearby hotel. We went to the port and they drive us in a fleet of taxis to a nearby hotel and provided us with lunch. Then at 4 o’clock they started to call us in groups to board coaches for the return journey to the port to be checked in. This must have been a logistical night mare for Seabourn but everything went like clockwork, unfortunately there were a few who found that they had to moan and said they had lost a part of their holiday. We were soon onboard and the welcome was as usual from the staff. Our first two days were at sea so we were able to unwind, we felt during this two days that many of the staff were training. Like other Seabourn cruises, where you were addressed by name, this did not happen. Perhaps this is one thing Seabourn do not now insist upon. Many of the staff were also very unsure of themselves. We found in the MDR that the food we ordered was not given to the right people, so they had to switch meals around. They had started again to have a Block Party and we found this to be very good, in that you met your neighbours and were able to say Hi! We felt that even Seabourn had started to cut corners, normally when you board your Stewardess would come to introduce herself and offer you a selection of soaps and a glass of champagne. Yes she came but the selection of soaps had been to reduced to one. Also no more Seabourn Tote bags, as we normally get one per cruise we had not packed a beach bag thinking that one would be placed in our suite. We also noticed that in the Colonnade things like Berries were very much in short supply, they normally would have bowls of strawberries, raspberries, blueberries, etc but now only a small bowls containing all three. Overall an enjoyable cruise, but we felt that Seabourn had started to slide in their presentation of things. Some of the staff were actually rude towards customers, in fact one of the waiters on the pool deck was very offhand and it was noticed by many passengers. The only time he was pleasant was the very last day when he enquired if we would be doing the online survey of how things had gone on the cruise. He asked that we put excellent for service around the pool. This we were not happy about. Will we be sailing with Seabourn again, yes if the price and itinerary is right.   Read Less
Sail Date November 2013
She was an elegant young lady waiting;tied up at the dock but that was the surface; like with many painted ladies! We eventually got to and waited in the Grand Salon (after waiting on the dock facilities for 45 min.), no announcements, ... Read More
She was an elegant young lady waiting;tied up at the dock but that was the surface; like with many painted ladies! We eventually got to and waited in the Grand Salon (after waiting on the dock facilities for 45 min.), no announcements, people confused, no music, no smiles, waiting for a "person" to take us to our cabin about an hour later; there he was, no smile, bored I think! We marched to our cabin, our bags were outside the room, he said "this is your cabin" and left. We carried the bags in! I as a person with 3 gen. of contractors noticed shims put in near the ceiling. I knew what that meant and took pictures, this is not my first rodeo. My husband at 6'3" could not stand upright in the shower, I liked it. The T.V., think the size of a place mat- oh well I hate T.V. The frig stocked with soda, we asked for water, we don't drink soda. The deck-dirty! We never saw the soda leave so we brought our water in from other sources. The first night it was like 50 people partying above us, the creaking and crunching and vibrating bed?? was horrible. We called and they sent a maintenance guy asap that a.m. I asked if the shims were there to fix the noise and he said "yes, he could do no more. That night the "elegant young lady of a boat" wallowed in the sea like a fat sow in a mud pile. First time in all my cruises I was sea sick, ugh! One crew member eventually told us stabilizer issues? After 2 days I complained about the noise and another maintenance guy came in and reshimmed the cabin. It helped for two days then it started again. My husbands birthday is on Christmas day, At time of reservations Seabourne knew this and NO celebration was given to him except our own. I tried to get a cake but finally scored a peach pie, Thanks to Guenther. Although my husband wore expensive Tommy Bahama shorts and shirts we were not made welcome in 3 restaurants. The food when we did manage to get in was not of the quality we were use to. We did eat at the Grill and the service was wonderful, warm but the menu extremely limited. Many of the crew members were not warm and helpful like we are use to on Regent. The Barrista at Seabourne Square was the best I've seen AND always smiled and his service was wonderful. The goodies there great! When the wait staff at "The Restaurant" refused to sing "Happy Birthday" to my husband and the only other gentleman (70) celebrating a Christmas birthday at the restaurant and said that was policy; I was shocked. Two days later they were singing in force for another persons birthday; I was stunned. The time we went to the Colonade for Italian night and my husband ordered salmon (excellent) and the wait staff person announced 3 times very loudly "You want Salmon" its Italian night!! At 6'3" and a voice that makes a dog cringe at 50 paces; she absolutly heard what he wanted. Italian night was Osso Buco and potato stuffed noodles. No lasagna, spaghetti, or many of the wonderful Italian dishes we know. It was just plain strange. On a positive note I had several spa services and they were exceptional; but overpriced and I'm assuming that the space was contracted for as being the reason. I feel the Odyssey is beautiful, has service issues,food issues,no warmth,only one formal dining area is needed it is 2010 and my grandparent's day of flying/cruising around the world dressed to kill is gone! We work many hours and vacations are a get away not a dress up to impress. The crew- few smiles,crew act stressed, no personalities emerged among the crew. It was like no one really cared. I asked one crew member to help an elderly couple and was told "Its not my job!' My husband watched as a person delivering drinks spilled a drink on the tray and it was spooned up behind the counter and served to someone! Was That YOU! This beautiful ship is an ice princess and lacks warmth; she needs TLC. My question is since they/staff/maintenance/shim maker/shim installer/boat owner and on knew our cabin was not suitable to occupy how could they let us pay to not sleep for 7 days and have what we feel is NOT a good experience. Read Less
Sail Date December 2009
The satisfaction from most of life's experiences depends on expectations. Seabourn sets the expectation bar impossibly high. But it very nearly succeeds in all aspects. A bit about us. We're both former magazine executives, ... Read More
The satisfaction from most of life's experiences depends on expectations. Seabourn sets the expectation bar impossibly high. But it very nearly succeeds in all aspects. A bit about us. We're both former magazine executives, widely traveled on land, but this was just our second cruise,the first being a Caribbean cruise on the Regent Navigator. The former confirmed that we liked small ships, but that even a week-long cruise (as on the Navigator) demanded a more dining options. Which the Odyssey certainly has. Not to keep anyone in suspense, the Odyssey experience offered the luxury of really pampering service, a la the Four Seasons in Buenos Aires, for example. A majority of the stewardesses and waiters were South African, and the residue of our contacts was a sudden interest in visiting that country. One of the interesting things that Seabourn does is to allow--and perhaps encourage--their service people to be individuals. Yes, you get the requisite "sir" and "madam" often, but you also get a strong sense of the human being behind the service being rendered. This is especially true in Restaurant 2, the smallish tasting restaurant available by reservation only, and in the Colonnade,the less formal (with an outdoor terrace) alternative to The Restaurant.The latter is a trifle too dramatic for our taste, and perhaps the service there is a bit less personable-though no less efficient-- then elsewhere, as the staff responds to the more formal surroundings. The food was generally excellent. The fish--always on the menu-- never seemed anything other than fresh.Though the meat dishes were often overcooked.(It may be that the customer base--essentially quite senior--likes their meat well done,so getting anything "medium rare" was virtually impossible.) Only two dishes were unacceptable. One was a mournful sauerbraten,tough and clearly not marinated long enough. The other was a New York Clam Chowder so salty as to be inedible. (Remember, I did declare I was picky.) But, how many restaurants do you know where you could have 33 consecutive meals in 11 days and walk away singing its praises? The wines, on the other hand, were far less impressive. Too many come from Chile--which certainly produces some excellent wines, and some not. We got a disproportionate share of the latter. We also got a Rhone wine that was harsh, and an Albarino--hurray for the idea of offering it--insufficiently dry. You can buy packages of higher-priced wines, but that is catering to label snobbery. There are plenty of good wines available at $15 or so retail, and far less than that in the quantities Seabourn orders. So, some disappointment there. The bartenders, I should hasten to add, were tireless in their efforts to make you happy. The chap in the Observation Lounge on Deck 10--Ivo?--made the best bourbon sour I've ever had. (Actually, he made, and I drank, many.) Others have already commented on the ample cabin dimensions. My wife always travels with a pillowcase from home, but never used it once she fingered the on board linens. Our stewardess could not have been nicer, and seemed always to be there when we needed something--which, honestly, wasn't that often. Entertainment. The cruise director and his team work hideous hours and seamlessly reflect good cheer. They trio, headed by Barry Hopkins-I hope I've spelled his name correctly-- are thoroughly engaging. Still, there are limits to what a ship of this size can offer.I thought the singers were quite good, the bands good enough to listen to and dance to. The rest was, to my taste, quite uneven. The most lauded was a British film type whose major contribution was workshops devoted to Photoshop, which seemed an odd area of emphasis given the age of many of the passengers. (More on that in a moment.) Happily, this non-event was balanced by Mark Haslam, a master magician, and Phillip Huber, a master pupeter. If those terse descriptions don't tingle your interest, their performances certainly would have. There were other guest lecturers whose personal descriptions seemed inflated, and whose arena of focus seemed not irrelevant to the ship's Caribbean destinations.  Oh yes, there is a casino on board, and the experience of being there is pleasant. (And I was not a winner.) So, who went on the cruise? Of 450 passengers, 245 held American passports. Other nationalities included Canadians,Brits,Belgians, Dutch, French, German and others. We met Americans and others who were bright, witty, interesting. We also met Americans and others who were snobbish, boring and loud.The criticisms from some Americans were both illogical and ignorant."Why can't we have bingo?" whimpered one henna-haired lady from Florida.The answer, I presume, is that you pay for Seabourn's definition of sophistication which quite rightly excludes bingo. (It also, thankfully, excludes the art auctions which pockmark some other cruises.)Other passengers complained that Odyssey only had four singers, while Crystal and Princess cruises offered at least eight. Yes, and those ships are much bigger.Some people just like to complain,and there was always a bit of that.It always seemed to me somewhat unfair to characterize passengers in simple demographic terms. Which is to say, how old were they? On Odyssey they skewed older--a few in wheel chairs, a few more than that with canes. But there were younger couples too. And interestingly, several gay couples, predominantly from Europe. In the beginning at dinner we asked to seated with other passengers. Sometimes this experience was interesting, sometimes dreadful. By mid-voyage we had found a circle of acquaintances with whom we happily socialized. The only other aspect of the Seabourn experience which was less that thoroughly satisfying was shore excursions.These seemed pretty routine, and the experience we had with three--a snorkel trip on Antigua; a safari trip on Barbados and a beach excursion to Grand Anse on Guadeloupe were bad, worse and quite good, in that order.Mind you, we had been to all of these islands --excepting Barbados--before. And to the Caribbean many times. We had never--well, rarely--booked group excursions because they are too often commercial, leaving you with a taste of Disney gone really bad, as opposed to the insightful experience you were hoping for.But nobody forced us to take the excursions. And I want to emphasize that people from the local tourism office always appeared aboard the morning we came to a port. They offered maps, brochures and lots of advice. And the Seabourn folk in Seabourn Square were (literally) available 24-hours a day to offer advice about into local tour options. One small negative that may be very important to some is that Odyssey has a vibration problem. Well, maybe not vibration. One night the seas were running 8-14 feet, and the wind was blowing at 30 knots. In our cabin we didn't feel a lot of rolling or pitching. More like a shudder, a little shake, and the sense of sliding forward. Now, imagine all three of those things happening in rapid sequence. The next morning I would estimate that perhaps half of the passengers were suffering from mal de mer. But my wife, who is sensitive to such things, was unaffected. So, would we go back? Yes. The Seabourn Odyssey was a memorable experience. Read Less
Sail Date December 2009
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