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4 Seabourn Transatlantic Cruise Reviews

Service is exceptionally excellent by all staff allways. Food is not up to expectations: very refined on the printed menus but too many different ingredients result sometimes in lack of genuine taste. Thomas Keller Grill is just ... Read More
Service is exceptionally excellent by all staff allways. Food is not up to expectations: very refined on the printed menus but too many different ingredients result sometimes in lack of genuine taste. Thomas Keller Grill is just o.k., nothing exceptionnal. For lunch at the Collonade, there is not much variety for the cold dishes and salads: allways the shame shrimps and salmon and salads. The breakfast on the terrace outside the Collonade is a magic moment and very well served. The tea time at the Observaton Bar is also a delicious experience. And after dinner, the same observation bar is a cozy place to enjoy a night cap with Jacqui's singing at the piano. We did not like the noisy entertainment games at the pool deck (Costa style), but they took place just 2 or 3 times. Entertainment and activities were not very interesting, we expected more lectures and classical music performances (piano 1 time, violin 1 time). But all by all, it was a marvelous experience, the weather in november on the south atlantic was sunny and warm, but above all, the way the staff makes you feel as a king all the time is the best reason to come back! Read Less
Sail Date November 2018
We usually do Transatlantic cruises for the long uninterrupted days. Seabourn on past cruises shines above the others for making the crossing fun and exceptional. This cruise did not start that way but midway morphed into a different ... Read More
We usually do Transatlantic cruises for the long uninterrupted days. Seabourn on past cruises shines above the others for making the crossing fun and exceptional. This cruise did not start that way but midway morphed into a different ship. I believe the reason was many of the guests had done this before and found that the service and attention at the beginning of the cruise did not meet their expectations and made sure the ship's senior officers were aware of this. I have never been on a Seabourn Cruise that started with so many disappointed cruisers. However, I believe that by the end, most, if not all were happy with the cruise. The dining has always been the best on Seabourn. Other cruise lines are beginning to rival it but it consistently performs. The entertainment through the years has weakened. You can also get a sense that although the crew are working very hard, the for profit, Carnival administration has found ways to cut costs at the expense of the once impeccable Seabourn experience. I truly find the staff exceptional but they were clearly in short supply. The ship was in excellent shape. The captain and senior officers receptive and courteous. Carnival's senior officer's may be forced to cut to the point of Seabourn's diminished status. I have signed up for another cruise in December 2016. I hope that there are no further changes "to improve the bottom line". I would rather pay more. Read Less
Sail Date October 2015
Our second Seabourn cruise and our first Transatlantic. We are experienced cruisers on all the top lines and while none of them are perfect we've decided that Seabourn is our favourite. It's just has the right "feel" ... Read More
Our second Seabourn cruise and our first Transatlantic. We are experienced cruisers on all the top lines and while none of them are perfect we've decided that Seabourn is our favourite. It's just has the right "feel" in terms of the ship, the dining options, the facilities, the entertainment and most importantly, the crew and our fellow passengers. Suite - comfortable, well appointed and very spacious. In the unlikely event we needed anything it was quickly supplied by the excellent housekeeping staff who kept the suite looking great. How they are able to wrestle those huge duvet covers in a comparatively small space is a mystery. Lovely bed linen, cloud soft pillows and a very comfortable bed. Good choice of TV/Movie options although a minor niggle was the fact that the several TV series options weren't presented in the correct order so you had to skip around the list trying to figure out where the next episode was. Ship - we were familiar with the Odyssey layout after our previous Quest cruise so we already knew where everything was and where our "secret spots" were. Some of the decor, carpets and furnishings are starting to look rather tired and worn and need to be replaced. We had a couple of days of pretty rough seas which the ship handled very well although there were still a few green faces. Food - always a very subjective area and I should declare that we are not "foodies", nor do we cruise to eat. We just enjoy good food in pleasant surroundings with fun/interesting companions. For the most part we were perfectly happy with the offerings in all the dining venues. Wine selections were also more than adequate although we quickly ran out of the popular New Zealand Sauvignon Blancs which could or should have been anticipated. One consistent complaint was the slow service in the MDR. Even on less busy nights it seemed to take an age to be served. Whether this is due to fewer wait staff or cutbacks in the kitchen I'm not sure but it should not take over 2 hours to be served a 3 course dinner. In any event we prefer a rather less formal dining venue and so usually chose the Colonnade or poolside Patio Grill. We are not fans of Restaurant 2 either which seems rather pretentious and pleased with itself. We'd much rather see that space used as a specialist Asian or Italian restaurant. The much fanfared new Thomas Keller menu is nothing special really and again, rather too pleased with itself. Or maybe we don't appreciate these things as much as we should. Crew - Very friendly and efficient although several experienced Seabourners commented there seem to be fewer of them. Captain David Bathgate and his officers mostly stayed out of sight on the bridge and we didn't often see them out and about. Cruise Director Heather Clancy was very competent and professional although we didn't see her mingling very much either. Hotel Director Teresa Haughey was much more accessible and often stopped to chat with guests. A minor banking glitch was swiftly rectified by the Purser but we did find certain Guest Services staff rather aloof and dismissive. Entertainment - We didn't see all of the offerings so can't comment as it's not really our "thing", but those we did see were enjoyable enough. Trivia was very popular (16 teams of 10) and MC Heather didn't have to remind us too often that "it's only a game". The Card Room was busy every day with the many bridge players making the most of all those sea days. Classes were available but a few of the regular players did get a bit territorial about "their" card room and beginners weren't always made to feel very welcome. Spa - Popular as always with friendly staff. It always surprises us how much space is dedicated to the various Spa facilities. It really is quite large for a comparatively small ship. The gym was usually busy as were the treatment rooms. The inevitable add-on sales pitch of various products wasn't too pushy but still a little pervasive. No cruise is perfect and this was no exception, but those issues or shortcomings we did encounter were really very minor and did nothing to spoil our enjoyment of a very pleasant, relaxing cruise across the Atlantic. Thank you Seabourn, we'll be back. Read Less
Sail Date October 2015
We are repeat Seabourn clients. This was our first (and only) try aboard Seabourn's larger vessel. Virtually none of the small-ship experience Seabourn is famous seems to have transferred to the much larger Odyssey class ship. ... Read More
We are repeat Seabourn clients. This was our first (and only) try aboard Seabourn's larger vessel. Virtually none of the small-ship experience Seabourn is famous seems to have transferred to the much larger Odyssey class ship. Visually the ship is beautiful. Food was excellent with the notable exception of the morning galley chefs' treatment of eggs. Day after day the scrambled eggs in the chaffing dish was like a soupy swampy mess. It is unbelievable that any chef worth his salt could send this out for consumption. The scrambled eggs were so watery they should have been served with a ladle. I've seen egg drop soups that were more cohesive than the Seabourn scrambled eggs. Made-to-order eggs were no better. The key seems to have been to order eggs well done in order to receive an edible plate. Even then they had to be sent back half the time. The coffee on Odessey was terrible. The coffee bar at Seabourn Square was better, but still nothing to write home about. Beyond the coffee and egg issues, food over all was excellent. The restaurant 2 menu we had seemed a bit over the top in terms of making very unusual pairings for the sake of being unusual. One course was a corn meal, chorizo sausage, and lobster fritter. The inherent greasiness of chorizo combined with the corn meal to create a fritter of such heaviness with flavors that completely overpowered whatever lobster was in there. We commented on this and the server said even the chef wasn't pleased with this course. So why did he send it out then? Come on chef, don't insult your diners' pallets by sending out dishes you yourself agree are terrible. Odyssey vibrates and rattles like no other ship I have ever been on. Fortunately the ship was not full and they were able to move us to another PH suite on another deck. The specific pipe rattle behind the wall in our first room was replaced by the clanking elevator shafts next door to the new room. It was however, much much better. Other guests we met said their rooms have wooden shims throughout the ceiling to quell vibration in their suites. The staff... The Seabourn Stewardesses are amongst the most friendly and hardest working people on the high seas and it shows. While the complaints on this voyage were numerous, most seemed to be associated with the apparent drop in what I will call the 'true Seabourn' experience. Aside from our stewardess, the only Seabourn staffer who used my name was a barista at the coffee bar, and that was on day 10. Most of the staffers were friendly, but there were a couple whom you wonder how they made it past Seabourn charm school. The dining staff in the restaurant ran either full hot or full cold with descent service followed by nights of long painful service. A table for two next to us was so frustrated one night they left midway through their entrees. Food was a 10. Service was a 5 at best on good nights, and a 2 on bad nights. One day I arranged to have the pastry chef prepare a special dessert that was supposed to be sent up to our suite the following evening. It never arrived. The staff was very apologetic and they did deliver the next evening, but again, it is so uncharacteristic for these types of errors to occur on Seabourn. A very telling indicator of the degree of dissatisfaction is how many of us did not put down the $1000 deposit for the next Seabourn cruise. We had forged friendships with about 40 people on this crossing with whom we would like to see again. Additionally we also knew several people who were sailing on this trip. To my knowledge none of them put down a deposit either. Right then and there that is at least $20,000 of revenue lost, to say nothing of the cost of the itineraries that will end up being booked on Silversea or one of the other luxury lines. Speaking personally, we love cruising; we don't love having so many little negative details adding up over the course of 12 days. It becomes annoying. It diminishes the overall experience to the point of wondering what is Seabourn going to screw up today? Vacations should not be dragged down with detail after detail being overlooked. One comes to Seabourn with certain expectations. Ours were not the only expectations not met on this trip. We will sail with Silversea on our next cruise in early fall. Will we return to Seabourn? Perhaps yes on their smaller ships, but I will be keeping an eye on the reviews and first hand reports from friends. It would be a shame if this is indicative of where Seabourn is heading; however they will have to work harder to retain business. Maybe Silversea will be better, maybe it will be lacking. But one thing is certain, our next itinerary will not be on Seabourn. Read Less
Sail Date March 2012
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