3 Seabourn Quest Cruise Reviews for Luxury Cruises to South America

We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first ... Read More
We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first time and the itinerary staff knew little or nothing about them. You would think they would send out people ahead of time to learn about the areas they were going to visit. One port in Ecuador was rated so dangerous in online reviews that we did not even get off the boat. First time ever for us on a cruise. Food was okay but nowhere as good as on Oceania. In general, the cruise was very overpriced and did not include airfare in the pricing. Many of the people on board cruised year round, knew each other and were quite clique-ish. Many of the staff were snootish as well. Disembarkation was a disaster!!! Basically, they were done with us. We will not travel with them again. We will probably stick with Oceania. Read Less
Sail Date November 2018
My spouse and I sailed on the Seabourn Quest – “21 Day Ultimate Antarctica and Patagonia”, from January 12, 2017 through February 2, 2017. Anyone that has sailed with Seabourn knows the trips are ridiculously expensive and should ... Read More
My spouse and I sailed on the Seabourn Quest – “21 Day Ultimate Antarctica and Patagonia”, from January 12, 2017 through February 2, 2017. Anyone that has sailed with Seabourn knows the trips are ridiculously expensive and should expect to receive exceptional service and the trip you expected. We enjoyed our experience but are disappointed that Seabourn reduced the Antarctic portion of our cruise from the scheduled six days to four days due to the illness of two of the passengers onboard. While we are most sympathetic to the circumstances of these individuals and their families, is seems unfair that the remaining 400 plus passengers were so negatively impacted. We question whether or not this situation could have been addressed earlier when there would have been less impact. Specifically, there was clearly better access to medical facilities during our stops in Montevideo, The Falkland Islands and perhaps even in the South Shetland Islands. Although information provided regarding the status of the sick individuals was limited, understandably to protect their privacy, it is our understanding that both were seniors (86 and 90 years old) and that the 90 year old ultimately passed away while on the ship. We were directly familiar with the circumstances of the 86 year old woman, given that she and her family had their cabins located close to ours and, consequently, we got to know them during the cruise. As a result, we are fully aware that the woman took sick immediately after boarding (if not sick prior to boarding) and was either in her stateroom or in the ship’s infirmary during her entire stay onboard. We therefore question whether or not it would have been possible for staff members to identify her emergent medical condition earlier in the voyage. Many of the passengers we spoke to on the ship wondered if Seabourn had other options to deal with the sick passengers prior to departing from the Falklands. We question where Seabourn’s protocol for passenger embarkation on trips to remote locations takes into consideration the passenger’s age and the increasing likelihood of illness as the passenger gets older. This is especially relevant when sailing to areas like the Antarctic when the ship is not in close proximity to medical facilities, and in this case for 10 days. Presumably this is why International Association of Antarctica Tour Operators recommends having passengers complete a medical form prior to sailing to the Antarctic. Does Seabourn follow this protocol? Seabourn refused to answer us on this! It was clear that the Captain Dvergastein and the Quest staff were sincerely regretful that our time in the Antarctic was cut short. Efforts were made to compensate (and perhaps distract) us by including the sail to Cape Horn and the addition of another port (Chacabuco). It is, however, noteworthy that the additional port was disappointing and required passengers to spend more money if they wanted to go on a tour – which was advisable as there was absolutely nothing to do or see in the town. It is important to underscore that we, and the great majority of passengers we spoke with, specifically chose this Seabourn itinerary because of the opportunity to go to the Antarctic. The fact that we lost one third of the scheduled time in the Antarctic on a very expensive cruise is upsetting to say the least. We acknowledge that Seabourn provided a token onboard credit as well as a $750 credit per passenger for a future cruise with Seabourn. While appreciated, frankly, these efforts fall far short of adequately compensating us for the lost time in the Antarctic. After arriving home we contacted Seabourn advising them of our concerns, and after numerous emails and phone calls that went unanswered, we finally received the token refund. Seabourn needs to do better. Read Less
Sail Date January 2017
We have taken other long cruises and most are much better value for money. This ship takes 400 passengers, so does not have the quality of entertainment that a larger ship offers. There were several speakers on nature topics, but often ... Read More
We have taken other long cruises and most are much better value for money. This ship takes 400 passengers, so does not have the quality of entertainment that a larger ship offers. There were several speakers on nature topics, but often at times that were not convenient, so we didn't attend. The female onboard photographer was "cool" when asked specific questions. I thought it was just me, but in conversation others had the same experience. The FOOD problem was the severely undercooked beef and pork that was sent back to the kitchen to be re-cooked in all dining rooms where food was made to order. It became a joke as to how undercooked it would be. On one occasion I had a hamburger on the outer deck and asked for it to be well done, which he wrote down on the order. I took one bite and spit it out because the inside was so rare it was purple! The waiter apologized and said he'd bring another one. After quite a lengthy wait a new meat patty came to me on the SAME bun I had taken a bite out of. I was placed in QUARANTINE so missed an Antarctic landing. I phoned the nurse for help after 8-10 bouts of simultaneous vomiting and diarrhea because my pills were not staying in my body to help me . She had no medicine better than mine, and placed me in quaranting in our roon. With time in bed I felt somewhat better the second afternoon, but then got sick again later in the day. The third morning I woke very early with severe abdominal pain. (9 out of 10 on the pain scale) After several hours sitting with a cloth on my forehead and not moving, it gradually passed. For several days afterward I didn't feel very hungry. The nurse would not answer any of my questions about how many others were sick on the ship. Speaking with other passengers after my experience, there were definitely others who said they were also sick. My doctor feels I had Noro Virus because of the severity of my symptoms and the 3 days it lasted. I received POOR ROOM SERVICE while in Quarantine in our room. Three occasions ordering tea with honey and milk was a joke. - the first time there was no tea cup and saucer - the second time, no tea bags to make the tea - the third time there was no milk, so at that point I phoned Customer Service to complain There were other disappointments that I am not going to waste my time typing about. They got our money, and I didn't feel it was worth the price. Nothing now will change the poor experiences we had. Most of the service staff, especially in the buffet restaurant were very friendly and helpful. Read Less
Sail Date November 2016
Seabourn Quest Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.5 4.3
Entertainment 3.5 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 4.0
Service 4.5 4.5
Value For Money 4.5 4.0
Rates 5.0 4.3

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