We were on board for 24 days, 10 days with our adult family. The family had not sailed with Seabourn, we had done many cruises with Crystal…my DH & I have over 250 days on Seabourn ….we had so many “not to Seabourn standards” that we are booking a SS cruise next!
The office in SEA had so much trouble with our OBC that one never came thru at all and one came thru on the last day of the 10 day ...
We chose this cruise because we heard/read that this was a top of the line cruise and we wanted to compare to other cruise lines we've sailed with including some European river cruises. From the time we booked the cruise until we actually embarked, communication and customer service was definitely sub par. All correspondence with customer service was by phone with the exception of booking a ...
I will not discuss the noticiable drop in service here, just the Covid situation. Seabourn’s attitude is cavalier at best, not even enforcing their own written rules. On day eight of an eleven day cruise, there were seven quarantined rooms on our floor out of 189 passengers on board. Not a peep or warning from company to passengers.
“Masks are required to be worn on transportation during any ...