1 Helpful Vote
Sail Date: July 2019
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills ... Read More
Great itinerary. Lots of stops in Ireland. One really gets a feel for the country and island. Northern Ireland was also very interesting. Most of the excursions were satisfactory but tame. We did some trips on our own (such as to Bushmills Irish Whiskey Distillery and Antrim Coast), Limerick, and other places where we wanted to spend more time. But many of the ship excursions were half day and we felt there would not be enough time at the locations to really experience them. We felt the dining experience was overly formal for our tastes- not including the formal nights which we did not go to. There was only sit down service available in all the dining venues. Staff was very attentive and helpful and the food was good. But no buffet was available. As a result dining took 2-2 1/2 hours each night. The ship also changed the time of departure in several ports which upset our plans when we were doing activities on our own. No explanation was given for such changes. The cruise director had no interest in coordinating what passengers could do on their own with local services and transportation. For example, in Foynes, Ireland, the last shuttle bus from town to the ship was scheduled to leave before the local bus from Limerick to Foynes would arrive in Foynes even though the ship would still be in port. That information could have easily been ascertained and the shuttle bus coordinated with the local bus times from Limerick to Foynes. When this lack of information was pointed out to him he was disinterested. The cabin was generous in dimensions, had good storage space, a comfortable bed and in general, nice appointments. However, the tv was a small tv that fit inside a cabinet with doors that rolled out (circa 1980). I would have expected a big screen tv mounted on the wall, maybe 2 tvs. The on demand selection was good. Read Less
7 Helpful Votes
Sail Date: July 2019
We are long time Seabourn cruisers recently off a 16 day cruise on Quest. Last year on an 18 day trip on Ovation we noticed many changes, not for the good. This trip, it’s clear the product has sunk far below what it once was. ... Read More
We are long time Seabourn cruisers recently off a 16 day cruise on Quest. Last year on an 18 day trip on Ovation we noticed many changes, not for the good. This trip, it’s clear the product has sunk far below what it once was. 1. Dinner Service in the Restaurant/Colonnade. Three dinners where we casually appeared between 7:30 and 8:30. Result: At least a half hour between courses. Water and wine filled once and never again. This situation was a topic of discussion around the ship and some had figured out that if you go right when they open, you will have decent service. So for all the next dinners we raced to get in line before 7 so that we could have a decent dinner. Many times the line at 6:50 snaked to the back of the ship. 2. Service in the Observation Bar. This was a cold trip so the Sky Bar and Patio Bar were useless. The Observation Bar was the only bar open before 6:30 P.M. and since we had to be in line before 7 P.M. to get a decent dinner, you had to be in the Observation Bar for a pre-dinner drink. It was packed. People would get there at 5:30 and put clothing on seats. At 6:15 there would be massive groups circling for a seat. And getting a refill or second drink - forget it. We, and many others, asked for the Club to open early. It never did. So now if you wanted to be at the Observation Bar you had to rush to get up there by 5:30/5:45 or you weren’t getting in. Now we are rushing to get a drink and rushing to get dinner 3. Service in Housekeeping. Hand towels missing, called Guest Services, called Housekeeping, three days later hand towels. Same with bath towels and a bath mat on different occasions. One night came back from a show, took a shower and did not notice until exiting the shower – no bath towels. Loved drying my long hair with a hand towel. They have taken away bottled water in the room and now have a jug. But that only works when you have glasses which we had only twice. 4. I could go on including waiting for tables at breakfast because there were no clean ones. The major topic everywhere in the ship was complaints and horror stories about dinners and shore excursions and such. That old thing about “have dinner when you want with whom you want” is a joke. Our whole schedule was about getting to the Bar and one of the Restaurants when they opened so we could get a seat. Ugly. They have removed the good champagne and replaced it with a very poor version. The Patio Grill buffet at lunch is half what it was. The great cranberry nut cookies they used to have on all ships are no more because “cranberries are too expensive”. This is not a luxury experience anymore. 5. We spoke to many staff about what had happened and the answer was they have gone from the former ratio of 2 guests to one staff to three guests to one staff (150 crew on Quest versus the former 225). It shows. I can’t imagine what would get us, long time Seabourn cruisers, back on board. Sorry to see Seabourn become what they have become. Read Less
Sail Date: July 2018
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. ... Read More
Nice small ship, great itinerary. Scotland, Iceland, Greenland. There are three "castes" on the ship: The Antarctica experienced (orange parka), the Alaska experienced (blue parka) - and the rest :-). Most in their 70+. Excellent stateroom, very spacy (28m2). Good housekeeping. Dining good - but not so good as expected. Food often was not made to order, so often food was overcooked. Service good - but not excellent. Lost reservation twice. Expected definitively more - especially from the speciality restaurants and the pool grill. On the other side quite decadent: Caviar in the Surf (pool). Excellent included wines and cocktails. Disappointing policy on debarkation on St. Kilda. Needed written confirmation from head office to leave vessel without paying for expensive ventures excursion. Enrichment good, entertainment average. Shore excursions: quite good, but expensive. Why the "geological tour" was led by someone, who answered on every question "Sorry I´m no geologist" remains a miracle. Read Less
3 Helpful Votes
Sail Date: July 2018
We booked this cruise for its awesome itinerary. We've been in over 115 countries, but not Iceland or Greenland. Those of us on the Roll Call thought we'd have a Meet & Mingle get together. The Quest was unaware of such a ... Read More
We booked this cruise for its awesome itinerary. We've been in over 115 countries, but not Iceland or Greenland. Those of us on the Roll Call thought we'd have a Meet & Mingle get together. The Quest was unaware of such a social gathering. I met with the Hotel and Bar Manager who made our Meet & Mingle possible. I was so delighted such a party would take place. Guest services helped in sending out invitations and Roberto, the Bar Manager, arranged the food and drinks. We were honored to have the Captain and several of his officers attend, plus Chris, the executive chef. Pictures were taken of this first of kind event and those will follow soon. Thank you Seabourn Quest for making possible a very special and unforgettable event. Please include Meet & Mingle parties on all your sailings. The staff at the Patio Grill were the best. Brooke and Jose were outstanding. This was our first cruise with Seabourn and we look forward to returning on another. Read Less
3 Helpful Votes
Sail Date: June 2018
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of ... Read More
Chose this 15 day trip with Seabourn because of our interest in travel around Iceland and Norway. Our previous experience has been with Oceania and Regent. Overall, the cruise was excellent, particularly the competence and attitude of the staff and the attention to detail. Ironically, the worst service we received was in the Thomas Keller specialty restaurant. Variety and quality of entertainment was quite good, especially for a small 480 passenger ship. Food generally was excellent, with only complaint being the lack of variety of food offerings during off hours. The Ventures shore excursions (hiking, kayaking, zodiacs,etc) were exceptional, with amazingly qualified Seabourn employees as guides. Standard shore excursions, however, were hit and miss, and several of the ports of call should have been skipped as either uninteresting or repetitive. My biggest issue with the cruise, however, which obviously is no fault of Seabourn, is the overwhelming advanced age of the vast bulk of the passengers. I am 70 and my wife 64, and we both felt like youngsters. Don't get me wrong, the clear majority of passengers were friendly and engaging, but you can't be in a group of 450+ aging passengers and not come away with a number of stories and impressions about how difficult some seniors can be to deal with. Read Less
13 Helpful Votes
Sail Date: May 2018
First let me say this is my 1st review ever. We have been on over 140 cruises and have over 150 days on Seabourn but they have seen us for the last time. Unfortunately Seabourn has implemented so many cost cutting features including a new ... Read More
First let me say this is my 1st review ever. We have been on over 140 cruises and have over 150 days on Seabourn but they have seen us for the last time. Unfortunately Seabourn has implemented so many cost cutting features including a new set of Auxilliary Generators that come on whenever they leave port or come into port to Dock. They run for a solid hour at 3:00 am - 6:00 am or Midnight depending on when they leave or dock. It is so loud you can't hear your partner in your cabin. We were on for 30 days and never got a decent nights sleep. When the Hotel Manger Pepe was asked about what to do or what the reason is he played dumb and said "We don't know" and could do nothing to solve the problem. This is intolerable. Furthermore, we have witnessed the pencil pushers cost cutting to the bare bone on Seabourn. The food is severely limited choices and bland and usually cold, with only 1 real restaurant that you can go to at night. It is a joke to say they have 5 dining venues - they count ROOM SERVICE as a dining venue. At the grill you can only have 1 booking per week, the Patio is 32 degrees on some cruises and impossible to eat outside in that. The tours are outrageously priced at $279 for 3 hours bus ride in city? The enrichment lectures are planned during dinner - is that convenient? Dinner starts at 7:00 pm and the shows are at 9:45 PM. Great if you want to stay up to midnight everynight. Better not cuz you will be waking at 3am with the generator. This is a terrible value for money spent - there is nothing 6 star- grand or gourmet or high end about Seabourn and you are kidding yourself if you hope otherwise. Read Less
Sail Date: August 2017
This was our second Seabourn cruise, the first on the Quest. We had a blast on our Sojourn cruise and happily checked off another bucket list with this cruise around the UK and Ireland. I'm surprised to have read some recent ... Read More
This was our second Seabourn cruise, the first on the Quest. We had a blast on our Sojourn cruise and happily checked off another bucket list with this cruise around the UK and Ireland. I'm surprised to have read some recent reviews about the food. We eat out all the time at home at some very nice restaurants, and have high expectations for our food. We have learned to temper those expectations while cruising, but were very pleased with the Quest's performance. One of the better culinary experiences on the seas for us. That being said, The TK Grill had some dreadful food our first night there. More flash than substance. We ordered a bespoke meal at the Restaurant, and the staff went all out to make it a fine culinary event. The standard balcony cabin on Seabourn is subdued and very functional. A better, bigger flat screen TV is overdue, but no complaints other than that. The cabin attendant we had was not perfect, but pretty good. Seabourn excursions were fine, and we did a bunch on our own too. In summary, we enjoyed the Quest, and will be going on another bucket-list tour on the Quest in a month. Read Less
5 Helpful Votes
Sail Date: August 2017
Thought it would be the best cruise for us-upscale and all inclusive However, we told our travel agent that we needed a sound proof separation between the sleeping and sitting areas. He spoke to Seaborne and their person said the curtain ... Read More
Thought it would be the best cruise for us-upscale and all inclusive However, we told our travel agent that we needed a sound proof separation between the sleeping and sitting areas. He spoke to Seaborne and their person said the curtain was sound proof. He said that all he has ever been told is that these curtains are purposely made thick to keep the light and sound from coming in from the seating area . The curtain was NOT sound proof. I did not sleep for 2 weeks because of my husband's snoring. The head person did NOTHING to help us. He said he was not able to build a wall. That was not funny to us. We wrote to Seaborne and they responded that they would not do anything about what happened. They even played a taped conversation with our travel agent and heard us telling him what we needed to make this trip doable.-a noise separation curtain. Also, for such a high price, it was incredible that Wi-fi and excursions was not included! This is a nickel and diming operation, not for people who have paid top dollar The food was very disappointing-lackluster and no creativity. Bascially the same menu and so many items repurposed. How many times can you have shrimp and salmon!!! Also found The Grill wanting. Expected top notch dining and did not get it. We must say the service crew was wonderful The bartenders, housekeepers and other service personnel did their utmost . That being said the administrative crew from the captain on down, were totally oblivious of their passenger needs, complaints and desires. We skipped ports and anchored out too frequently , abusing out time and investment. Read Less
3 Helpful Votes
Sail Date: July 2017
When we travel broad, it has to be for a least a month in order to make the cost of flying Business Class and getting over jet lag worth it. We received the Norway two weeks as our gift from Seabourn for having sailed over 250 nights with ... Read More
When we travel broad, it has to be for a least a month in order to make the cost of flying Business Class and getting over jet lag worth it. We received the Norway two weeks as our gift from Seabourn for having sailed over 250 nights with them, and thus it was logical to add on another seven days in order to do the Baltic, where I had never been. I was not at all disappointed because not only did St. Petersburg live up to all the hype and its reputation, but also Helsinki and Tallinn were great surprises. We did very few excursions organized by the ship on the Norway portion of the cruise because we were spending a lot to avail ourselves of all that Russia had to offer. We packed our three days there with excursions, morning and afternoon, and they were all worth it, with excellent guides, who not only were knowledgable but also had amazing commands of English and wonderful senses of humor. Everything I had to say about the cruise is definitely applicable to this cruise. The one thing to add was the difference in demographics. I have never been on a Seabourn cruise where the median age skewed so young. There were 20 passengers under 21 along with young and youngish marrieds and singles in their thirties, forties, and fifties. It was interesting that there was less of a sense of camaraderie than on the typical Seabourn cruise. We really socialized far less than usual. I suppose that the brevity of the cruise is one important factor in explaining the diverse clientele. We actually received a Tiffany crystal candle holder as a prize for having the most sail days, an honor that our friend Carole had garnered on the Norway section of the cruise with three times as many days as we. Obviously, the Baltic is a cruise that true cruisers do early in their careers. I am not going to repeat what I said in reviewing Norway because everything is applicable and accessible in that review. Read Less
Sail Date: June 2017
First of all, it was the two week cruise which we got for free because we have 250 plus sail days, and so we picked the most expensive (or one of the most expensive) venue. Secondly, everyone who cruises the fjords of Norway is blown away ... Read More
First of all, it was the two week cruise which we got for free because we have 250 plus sail days, and so we picked the most expensive (or one of the most expensive) venue. Secondly, everyone who cruises the fjords of Norway is blown away by the natural beauty, and so were we. Not only was the landscape spectacular, second to what we experienced in Antarctica on the same ship in December/January, but the cities we visited were also quite picturesque. Scandinavia is very civilized and clean. As usual, the food and service were excellent not just in the dining room but also in the Thomas Keller Grill and in the Colonnade, the nights where there are the Ad Hoc menus. A word of caution with the Grill is to share the entrees because they are, contrary to the servings in the Restaurant, large. The eggplant parmesan is amazing, as are the artichoke, the Caesar salad,), the roast chicken, and the meats. The menu is pretty much fixed, but there are always specials among the entrees and appetizers. The entertainment is also wonderful, not only the cast, but also the guest artists, with the sole exception of the Norwegian folk lore show, which was dreadful. Usually, I enjoy the local talent, but this time, they had a group of women without much talent or soul. Of note is the spectacular Tim Rice show with familiar and beautiful tunes from his shows. I always enjoy the gym classes, and this time, the gym instructor from Latvia (Enjis) was in a league of his own by creating workout routines that were amazingly effective in thirty minutes. I lost four more pounds on the trip, all the while eating to my heart's content and consuming wine only at dinner. Assiduously avoiding the elevator at all cost is also key to keeping off the unwanted avoirdupoids. I am continuing with his regimen here on land because it was so effective. Admittedly, Seabourn is my cruising "drug" of choise, and I have limited exiperience with any other line, its being Regent. What I love about Seabourn is the personal touches, the fact that everyone knows your name a la Cheers, and the international cast of characters that work on the ship, which allows me to keep my languages current. Read Less
5 Helpful Votes
Sail Date: June 2017
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore ... Read More
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore excursion was chaos - you had to go down the row of buses looking for your tour as there was no one to direct you. Disembarkation was chaos - a long line of passengers waiting to leave (after it was announced we could leave) while new staff were scanned in for a very long time. Long lines to find a table at breakfast. Long waits for drinks at the bar. The dress code (no jeans after 6) was completely ignored - even the staff commented on it. We booked another cruise on the ship but cancelled the day we got home. We are now looking at other cruise lines and will be very reluctant to book again. Read Less
7 Helpful Votes
Sail Date: May 2017
Overall our trip exceeded our expectations. Nevertheless, we thought it would be important to provide comments based on our experiences and alert you to areas that need improvement, i.e., Before the Cruise, Room, Servers, Food, and ... Read More
Overall our trip exceeded our expectations. Nevertheless, we thought it would be important to provide comments based on our experiences and alert you to areas that need improvement, i.e., Before the Cruise, Room, Servers, Food, and Activities. Before the Cruise • The webpage did not work well. Links did not work, pages were inaccessible, and there were too many times that the page was down for “regular maintenance”. • The materials sent were not helpful; too much and too redundant and not sufficiently customized. • It would have been helpful to know in advance that dry cleaning was not available on the cruise. • Price for internet use has to be more reasonable; access to the internet is essential for most of us. Room The room worked well for us— very comfortable bed, excellent way to adjust lights, good hangars. Having a balcony with a full view was very important and made a big difference. There were sufficient plugs for our electronics. Much to our pleasant surprise, if desired, two people could shower together. Area for Improvement: • The laundry service could have been better. We ended up having to hand wash an item as the laundry was concerned it would be damaged if they tried to get the stain out. We found that all it needed was a little bit of soap and water. Staff: We enjoyed that staff throughout the ship wonderful were consistently friendly, accurate, and pleasantly attentive. Areas for Improvement: • Rigidity by Restaurant hostess: If the room is empty why not give a window seat? • If it is late and most people have had dinner why not give 2 people a table for 4? • Set tables that have a view and not just the ones to make it convenient to serve. Food: We appreciated being able to dine when we wanted, where we wanted, and just the two of us when desired. Breakfast or dinner at The Restaurant ranged between very good and excellent. Truly enjoyed lamb chops for breakfast. Room service was very good. Having toured the kitchen we had a good understanding of why room service was more prompt and accurate than eating at The Restaurant. Thomas Keller restaurant was very good but not spectacular. Some of the dinners at The Restaurant were actually better, e.g., salmon, steak, duck breast, lovely sóuffles, and salads. We enjoyed having champagne with all of our meals and the frozen ice cream sticks dipped in dark chocolate were exceptional. During Tea both the food and service were excellent. Areas for Improvement: • Lunch at The Restaurant was uneven (ice cream was served half melted; veal was dry). • The Restaurant should have more whole grain breads. • It would have been better to have menus that benefited from the local food, e.g., Norwegian waffles for breakfast, more salmon and crab dishes. • Colonade dinner featured Paella. It was terrible; was more like rice with seafood on top and not a drop of saffron. Beyond disappointing. • Good idea to add the tea scones as a breakfast item. Activities: The hotel manager was consistently exceptional in how he took care of us and all the guests. We found the shows entertaining and the lectures interesting. The dance classes (especially the lady) were lots of fun and helped to amp up our steps. The Seabourn singers were good and put on an admirable effort. In the Beauty Salon the stylist and colorist did a great job. Areas for Improvement: • We did not appreciate the Spa trying to sell additional add-ons, e.g., the shoe inserts. It seemed too much of a hustle. • The staff at Seabourn Square were pleasant and as helpful as they could be but they needed to have better knowledge of what there was to see and do in each port and better skills at using the Internet to gather information, e.g., car rental service. It seemed as if each one had their own set of resources and the information was not shared. A shared database similar to what the restaurants have for servers would be very helpful. • Not a good idea to promote tours that were fully booked in advance. Read Less
2 Helpful Votes
Sail Date: July 2016
Just back from a delightful cruise to Northern Europe and St. Petersburg. The ship was excellent in every way--beautiful suite with balcony, very good service, and outstanding food. Casually elegant, low-key luxe. Not a whole lot of ... Read More
Just back from a delightful cruise to Northern Europe and St. Petersburg. The ship was excellent in every way--beautiful suite with balcony, very good service, and outstanding food. Casually elegant, low-key luxe. Not a whole lot of entertainment and activities, and a quite small pool, but I went sightseeing every day except the one at-sea day. Wished the cruise were longer--I loved it. Embarkation and disembarkation went very smoothly. We spent 2 days in Stockholm and 2 days in Copenhagen on our own before and after the cruise, respectively. The ports covered were good, with St. Petersburg being the centerpiece--3 days spent there (could have used 4). Cruise takes care of visa if you take tours. Also stopped at Tallinn, Estonia, and Helsinki. Some people continued the cruise to Norway instead of disembarking at Copenhagen. The tours were good, but the ballet--2nd -rate company and full of ill-dressed tourists--could have been skipped. Read Less
11 Helpful Votes
Sail Date: July 2016
We picked this cruise line because of the itinerary. We wanted the opportunity to visit St. Petersburg for 3 full days instead of the usual 2 days. We booked our own private tours while in St. Petersburg but used the ship's tour in ... Read More
We picked this cruise line because of the itinerary. We wanted the opportunity to visit St. Petersburg for 3 full days instead of the usual 2 days. We booked our own private tours while in St. Petersburg but used the ship's tour in Estonia and Helsinki. We were very pleased with the knowledge of both guides. The other reason we chose Seabourn was the Thomas Keller dining experience Seabourn offered, a foodie's paradise. We were totally blown away with the various Keller inspired dining venues. The chef and his crew did not disappoint in any of the exquisite meals prepared. The crew was friendly and knowledgable from how the food are prepared to explaining differences in caviar sourcing. Both galley and kitchen tours were informative and well presented. What makes this smaller ship attractive is the size. There are no huge crowd during embarkation or disembarkation, no crowd dining. The ship is able to get into the smaller ports thereby closer to all attractions. In St. Petersburg, we were docked in the city. Most attractions were just a few minutes away by car. The larger ships must dock further away and sometimes 2-3 hours drive to any given destination. The verandah cabins on deck 6 were spacious and very well appointed. We were able to have caviar in our cabin or outside deck most late afternoon before dinner. Deck 6 is also a central location for all the dining venues, pool, bar, library and salon. Overall, cruise service, cabin, lectures and dining were superb. Read Less
17 Helpful Votes
Sail Date: June 2015
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we ... Read More
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we selected the Seabourn Quest. On balance, we truly enjoyed our experience, but I don't think any of us would say we "loved it" the way so many previous cruise critic reviewers said we would. The ship itself is well laid out but the decor of both the main dining room and the observation bar were a disappointment. The dining room felt overly crowded and was very noisy (the hard wood floors didn't help). The observation bar was minimalist modern, but the furniture was down right uncomfortable so I grew tired of it rather quickly. All of us expected a much more elegantly appointed ship. Our suites, however, were wonderful. Two couples opted for Penthouse suites while the other two were in veranda suites. We loved the layout, the furnishings, the comfort of the beds and the bathrooms were superb. The poolside area was great and so was its bar and restaurant. I personally very much enjoyed the library/coffee area. What is missing from the Quest, however, is the nooks and crannies we have been able to find on other ships that allow you to slip away for more privacy. We had been told to expect excellent service and while service continued to improve each day, we had a number of mishaps which were disturbing. Room service was 45 minutes late on one occasion and never arrived on another. One couple held a cocktail party in their penthouse suite for the 8 of us and they ordered wine, champagne and assorted appetizers the previous day. When it did not arrive as scheduled, they called and were told that it had been delivered but no one was there to receive it. Really? After the phone call it did arrive within about 10 minutes. In another mishap, one of our travel mates was in tears because the suite staff mistakingly threw out a large zip lock bag containing a knitting project she had been working on for over a year. When we were returning from an excursion, she noticed several men unloading trash from the ship. On a whim, she asked if any of them had seen it. We were actually incredulous that one of the guys did remember seeing it and had set it aside. So there was a happy ending thanks to the efforts of this one person. We had also been told that the wait staff would call you by name after the first day or so and would remember your drink preferences. Not so. We ate dinner in the main restaurant at the same table with the same wait staff 4 nights, and we always went to the observation bar afterwards. No one ever knew who we were or called us by name or remembered our preferences for anything. All in all, a disappointment from our expectations. The food on Seabourn is a cut above the other cruise lines we had been on and it was a great treat for me to have caviar and champagne every afternoon. However, there were mishaps in the main dining room as well. On the formal night, 6 of us ordered the lobster and 4 of us sent it back because, while nicely presented, it was mushy and tasteless. On the last night, 3 of us ordered quail and while no one sent it back, it was dry and tasteless. Some of us had taken the galley tour and we realized just how difficult it is to put out consistently great food so we were somewhat forgiving about these mishaps. But, Seabourn, you really should do better. We thought Restaurant 2 was outstanding and the service was impeccable. On the Sail Away, my husband and I arrived late and all the caviar was gone; however, when one of the servers say my disappointment, he asked where we would be sitting and I pointed it out. Within minutes we had a lovely tray of caviar with all the trimmings. How nice was that. Wine choices were also quite good. On other cruise lines we've had to pay extra for premium wines. That was not necessary on Seabourn; the daily selections were excellent. A note about shore excursions. If you are sailing to St. Petersburg, as we did, then hire an independent, licensed Russian guide and driver. This was far less expensive for our group then if we had arranged for excursions off the ship. The experience was magical and our guide was so knowledgeable. We had 3 very full days of sightseeing plus 2 night activities including the opera. While we were exhausted by the end of it, we saw just about everything there is to see in this amazing city. All in all, the cruise was very good. Perhaps our expectations were too high, but Seabourn presents itself as being #1 in the small ship luxury cruise line category and frankly, I'm not sure its worth the additional expense. While we will continue to sail in the luxury cruise category, I would probably only chose Seabourn again based on the itinerary being offered but in making that decision I would also consider value for money. Read Less
1 Helpful Vote
Sail Date: May 2015
After sailing across the Atlantic from Fort Lauderdale (on another cruise line to escape flying!) we stayed one day at the Eurostar Grande Marina right at the port. The next morning we watched from our window as the Quest pulled up right ... Read More
After sailing across the Atlantic from Fort Lauderdale (on another cruise line to escape flying!) we stayed one day at the Eurostar Grande Marina right at the port. The next morning we watched from our window as the Quest pulled up right beside the hotel. When we were ready to go to the small terminal, the bell man took our bags across the way!! What convenience. Boarding was easy and since we have been on Seabourn for over 200 days we knew where everything was. Suitcases were in our stateroom after a lovely lunch in the colonnade including a glass of wine (to relax). We were so happy to see Heather as the cruise director as we knew her as an assistant last year. Her assistant Judy was a doll too. And both astounded us with their beautiful operatic voices several times during the trip. They provided many laughs during trivia which is always great fun. We took back to back cruises--first one 18 days to Copenhagen and then 7 days to Stockholm. There were several lecturers but the one who stood out was Ian Cox who lectured on many subjects. His main interest is art and his lecture on Faberge eggs was one of the best presentations we have seen. It so prepared us for our fantastic visit to the Faberge Museum in St. Petersburg. Jes was the head chef and kudos go to him for his culinary expertise and for his willingness to to be available to all. Our "shopping with the chef" in Tallinn was the best excursion! Jes is so personable and talented! We loved the food. We ate almost all nights in the Restaurant as I have Celiac and my food was prepared to meet my needs. Fish was prepared wonderfully almost all of the time Two nights we ate in Restaurant 2 and we did not especially like it. It is being replaced by a new venue next year. The colonnade is great for breakfast and lunch but for dinner there are not enough tables for 2 or 4 and buffets there on selected nights are not relaxing. We were in port so many days that at night we were exhausted and did not see many shows. But we did see Julian, a wonderful classical pianist. All in all our cruise was wonderful. We signed up for another and we hope we remain healthy to experience the new ships coming!!! Read Less
3 Helpful Votes
Sail Date: July 2014
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last ... Read More
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last unless they change their smoking policy. They allow smoking inside! Yes, inside the Observation Bar after 8:00 PM which is one of the nicest places to be prior to and after dinner. In this case, it was only one or two couples smoking. Besides from not being able to enjoy an after dinner drink (or two), we had smoke pouring into our Penthouse Suite which was located on the same level (top floor). We decided to stay in one evening and enjoy room service and watch a couple of movies. The smoke was so bad that night, we had to cover our door and vents with towels and pillows to prevent the smoke from coming in to our room. The Seabourn crew immediately responded with a great working air purifier but come on! Both my husband and I suffered from Asthma all night and part of the following day. The other complaint is that they will close a very large workout area for one personal training session. We were all cramped into a very tiny space and were locked out of large room during these sessions. Quite a few of us wondered if Seabourn is trying to make their guests happy with adequate workout space or funding a personal trainer who charges $110 an hour? Otherwise, we love Seabourn and are hoping that they will change their no smoking policy to no smoking with the exception of the designated outside areas. The world has changed their policy to not allowing smoking inside so we can't understand why it's taking Seabourn to get the message!   Read Less
11 Helpful Votes
Sail Date: July 2014
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. ... Read More
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. Flight to Port: Concern over short layover in Chicago. Another discourteous Seabourn clerk said, "We don't book flights you can't make. But you can purchase your own flight if you're concerned." We barely made the connection, by running, but we got to Copenhagen with NO luggage. Dining: Main Dining room was more than expected~ more time, 3 hours…for a 3 course meal. Food presentation was great, but taste was only adequate…disappointing. Shore Excursions: Not a diverse choice. Took a bicycle tour in Estonia, that should have been labeled strenuous. One cyclist was hit by a drop arm, knocked off his bike and bloodied… Entertainment: so, so… Cabin: Wonderful, spacious bathrooms, walk-in closet, great Stewardess! Disembarkation, Driver, Hotel: Driver picked us up in Dover on time. However, he rarely went to London and was lost for 45 minutes. When he did find the Grosvenor, he dropped us off on the wrong side. Booking fouled up, again. Had to fuss to get another room, and then for $700 it faced a tarred roof and engine room. The Seabourn agent on site had not a clue what her duties were! Reparations: Seabourn gave me a whopping $2000 toward my next cruise….I had spent $20,000. on this one. NEVER AGAIN!!   Read Less
5 Helpful Votes
Sail Date: July 2014
This won't be a gushing infomercial, nor will I find fault with the tiniest detail. As with any cruise there was plenty of Good and some Bad so overall we had a wonderful trip, not least because the weather was perfect for the entire ... Read More
This won't be a gushing infomercial, nor will I find fault with the tiniest detail. As with any cruise there was plenty of Good and some Bad so overall we had a wonderful trip, not least because the weather was perfect for the entire 2 weeks with clear blue skies, warm temps and glass flat seas. Even the locals said it was unprecedented and it certainly enabled everyone to enjoy the magnificent Norwegian fjords scenery and the eerie midnight sun. This was our first Seabourn cruise, chosen mainly for the itinerary, but we are experienced Regent and Crystal cruisers so I think we can make some objective comments and comparisons. Pre Cruise Hotel : The Admiral, Copenhagen. A converted former wharf side warehouse (NB, no aircon) in a very good location near all the historic downtown sights. However, the water "view" is now dominated/obscured by a large multi storey car park currently under construction. Luckily we were there on a weekend so the builders weren't poring concrete but noise/dust would be a major problem on weekdays. It wasn't especially cheap (welcome to Scandinavia) but the lavish buffet breakfast made it worth every cent. Ship : Beautiful, well laid out and easy to "navigate". Plenty of public rooms and places to settle inside and out for a drink, or a book, or just to take in the ocean and views. The pool is very stylish and there are several other hot tubs/spas around the ship so nowhere feels too crowded. We especially liked the Seabourn Square "hub" concept where we could consult guest or destination services, use a computer, grab a very good coffee from a barista, find a book or newspaper, generally hang out. Suite : A verandah suite which was very spacious (even bigger than Regent) with a blissfully comfortable bed, plenty of storage and a marble clad bathroom with tub and separate shower stall. It puts the cramped accommodation on Crystal to shame I'm afraid. Our friendly stewardess was very efficient and seemed to get everything organised as if by magic. The fridge was restocked promptly and any other requests fulfilled with minimum fuss. Restaurants : Several dining options which you can choose whenever you like. No fixed dining! (Take note Crystal). The main dining room is elegant and light and the food/service to a very high standard. We don't "cruise to eat" and we aren't "foodies" so maybe we aren't as exacting as others but we didn't have a bad experience in any venue. Restaurant 2 is an interesting "tasting menu" concept which might be a little theatrical (pretentious?) for some but the food was beautifully prepared, presented and it was delicious. The Colonnade breakfast buffet and less formal lunch/dinner venue was just right and the rear verandah area was a lovely spot, especially in that spectacular weather and scenary. The poolside Grill was great for a lunchtime salad, burger, snack and informal dinner too. We had room service dinner in our suite a couple of times and couldn't fault it. Seabourn fries/chips must be the best on land or sea! Wines were good quality and well chosen so we didn't find it necessary to order any of the premium bottles. Bars : Again, several options inside and out. The Observation Bar is a great place to enjoy the sail away and pre-dinner cocktails and tapas as is the outside Sky Bar. The Club, as the name suggests, is a more low key venue which livens up after dinner when the dance band strikes up. You can also grab a luxurious afternoon tea there. There is also a Pool Grill bar with excellent waiters constantly patrolling with trays of refreshing drinks and cocktails. You can stock your fridge with practically anything you like so there's no excuse for being thirsty! Shops : Surprisingly large and well stocked. Spa : We didn't partake of any special treatments or hair dressing etc but heard glowing reports from those who did. The actual spa facility is a calm haven with a lovely restful atmosphere and professional staff. Prices were not excessive and good value. Staff : Friendly and professional at all levels although we did sometimes feel that Guest Services had difficulty grasping what we were trying to ask, especially if it was slightly outside the box. "Computer says No" or maybe a language problem? Service was generally prompt and efficient although it seemed to take an inordinately long time to get a simple pot of tea at breakfast. The maitres 'd were very cooperative and not at all intimidating (take note Crystal). Charming Cruise Director Handre was very visible without being intrusive and really knows how to do his deceptively difficult job. Entertainment : We aren't really into the cast production shows but the one we saw was OK if you like that kind of thing. The band was versatile and skilful and seemed able to handle everything they were required to do. The pianist in the Observation Bar was good, and the Club solo guitarist was very good indeed. We enjoyed a great piano guest soloist and a comedian/impressionist. Guest lecturers gave interesting and informative talks on a wide range of subjects although the political agenda of one was perhaps a little too obvious and currently sensitive for some. No gentlemen hosts for the dancing queens to enjoy but there didn't appear to be many hardcore dancers on this trip anyway. Chicken and egg? Trivia was popular and very competitive as usual. Excursions : Over the years we have learned to be very selective when or if to choose ships excursions. They are often overpriced and not very interesting bus tours so we tend to do some advance research and take a private tour from the pier to places we want to see. In very small fjord-side villages or even larger towns it was just as enjoyable to go for a stroll and explore for ourselves. We spoke to a number of more energetic types who went on hiking excursions and said they were well organised. The "must do" on this trip is the scenic railway in Flam which on this occasion proved to be rather chaotic as there was another large cruise ship in town and so lots of people milling around and jumping the gueue! The People : A really friendly bunch! Several nationalities represented and everyone seemed to be having a wonderful (well behaved!) time. It was always easy to strike up a conversation and socialise generally. Only one couple (and there's always one) made it abundantly clear to the point of rudeness they had no wish to talk to anyone so they were left alone to their solitary selves. We did try! Smoking : Unfortunately this was a major issue at times as Seabourn inexplicably allows smoking on private verandas as well as the designated public smoking areas. Our suite was located downwind from some heavy smokers who seemed to be out there morning, noon and night and rendering our verandah unuseable. Smoking is also allowed in the Observation Bar after 8pm and one solitary smoker did so every night which effectively emptied the place. We did mention it to the Hotel Manager but since the smokers weren't breaking any rules there wasn't much he could so except unofficially sympathise. Seabourn really does have to fall in line with the other luxury cruise lines on this important issue. Verdict : Probably the best cruise of the many we've taken. Yes, the perfect weather helped but there was that magical and elusive relaxed, happy vibe of people having a great shared experience on a lovely ship. We've already booked for 2015 and 2016. We'd consider Regent again for the right itinerary but I'm afraid Crystal just doesn't compare now. Seabourn certainly isn't the cheapest but it's probably one of the best and represents excellent value for money.   Read Less
3 Helpful Votes
Sail Date: June 2014
My wife and I just returned from our Baltic vacation, the main portion of it being a weeklong cruise on Seabourn's Quest. This was our first Seabourn experience, and as the title says, Seabourn exceeded our expectations. First, the ... Read More
My wife and I just returned from our Baltic vacation, the main portion of it being a weeklong cruise on Seabourn's Quest. This was our first Seabourn experience, and as the title says, Seabourn exceeded our expectations. First, the physical stuff. The ship is quite young as it went into service in June 2011. The ship was in great shape, as we saw no indications of the all too common unsightly wear and tear you can see on older vessels. We had a standard suite (#729 -- great, mid-ship location) that was plenty large enough for us -- there was no "squeezing" between the end of bed and the wall or dresser, something we've experienced on other ships. The suite's sitting area was fine, too, including a couch, table, two chairs and a handy ottoman that could used as a mobile table to snacks or any other use. The veranda seemed to extend further out than others, so it was very nice, too. The suites offer a good-sized walk-in closet that actually hand enough nice wooden hangers for our clothes; it houses the safe, water vests, extra blankets and pillows, too. The bathroom was simply elegant, too -- granite throughout, nice lighting, two sinks, a shower, a separate tub and the toilet, of course. Second, the staff service. In a nutshell, simply outstanding from embarkation through disembarkation. It seemed to us that the staff fully intends to provide an incredibly high level of customer service -- they want you to have a special experience, and they succeeded with us. Friendly, yet professional, was the provided by all of the staff, from the food servers, room stewardesses, bartenders and the other support staff that are always available. What was tangible is that not once did we experience a "that's not my job" attitude; they either handled it or made sure your need was addressed by the right person. I give big kudos to the staff for their execution, and also to the management team that developed the service standards and the required training and follow-up for the staff. Staff and management are on the same page at Seabourn. Third, the dining experiences. Seabourn's Quest offer "The Restaurant", which is the main formal dining room; The Colonnade, for still very good quality food in buffet style so that you can dine more casually; and of course the deck restaurant for the quick and easy food (burgers, pizzas, and other offerings of the day). We enjoyed each of them very much. The Restaurant offers a Chef's recommendation each night, as well as their standard fare -- we found the quality excellent. Most nights, a jacket is required, which is OK, I suppose. I'd prefer no jacket required jut to lighten the packing load, but I understand the intent. And when I wanted to go casual, to the Colonnade or deck we went. And the room service is excellent, too. Each late afternoon day, we enjoyed a terrific shrimp cocktail or a cheese plate along with a glass of wine. Fourth, the excursions. They are nice and expensive. We stuck to Seabourn excursions this cruise and they handled the process very well. We've used private excursions on previous non-Seabourn cruises, and to be frank, they offer a lot of benefits. Also expensive, but you can direct timing to your liking. The group excursions, however, get you preferred entry at most locations, so that's a plus. Overall, we loved our first sojourn with Seabourn on Quest. We had a terrific similar experience five years ago on Regent's Navigator, and a rather disappointing time on Crystal's Symphony last year (some interactions with two or three staff members really negated an otherwise good cruise experience). I would highly recommend Seabourn to anyone considering them for a cruise. Read Less
2 Helpful Votes
Sail Date: June 2014
First time with Seabourn and only second cruise in total. First was with P&O which I would rate as 4star (and we would use P&O again). Seabourn was 6 star. First class professional service at all times, personal attention from ... Read More
First time with Seabourn and only second cruise in total. First was with P&O which I would rate as 4star (and we would use P&O again). Seabourn was 6 star. First class professional service at all times, personal attention from Cruise Director to the housekeeping lady. Polite, friendly and helpful, never deferential in approach. Food was excellent with plenty of choice, I have a gargantuan appetite but never left the table feeling hungry. Dress code seemed sensible and appropriate. Other guests were a delight, 40% American, many Aussies, Brits, Mexicans, Brazilians, all well heeled professional people some retired but all out for a good classy time. Cannot recommend this ship enough. It aint cheap and if you are looking for somewhere to show off your tattoos it is not here. I have not scored 5.5 for entertainment, the size of the boat does not lend itself to the all singing dancing, west end standard type of entertainment we had on P&O (which we did enjoy a lot). This is more low key, very high standard sophisticated type of entertainment, its a matter of personal choice and taste of course and there was absolutely nothing wrong with Seabourns entertainment. Last thought, its not for kids.   Read Less
Seabourn Quest Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.3
Entertainment 3.5 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 4.0
Service 4.5 4.5
Value For Money 4.5 4.0
Rates 5.0 4.3

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