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2 Helpful Votes
Sail Date: January 2018
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to ... Read More
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to board the port shuttles to the ship should be kept inside...it was raining and people were queuing outside, as per port reps. More than 50 people waited for the first shuttle to arrive. Once in the ship, registration was smooth and officers and crew were helpful. We received only a token juice upon arrival, no champagne, nor even prosecco. We would like to point out that the CD Chris was charming and it was a pleasure to hear him sing. Our cabin, 825 in the pool deck, was adequate. What was shocking was a miniature TV set, which could not be properly seen from either the couch nor the bed, that also failed to work several times. The movie selection was good, but not adapted to the screen. Even though we do not cruise to watch TV, at times we watch movies between activities. The bathroom was adequate, great to have two sinks, but the shower stall was small to move around in. Our stewardess was very sweet, but we missed having a butler. We very much like the concept of the MDR (the Restaurant). We found the food good and very good and we were pleased. The wines were acceptable, as we could ask for substitutions when we deemed necessary. What we found surprising was the inconsistency of the service crew. Some were excellent and others perfectly poor! We could tell there were more than a few who were not properly trained. We liked the Colonnade for lunch and enjoyed most of the food. The servers were good on the whole (after all it's a buffet...smiley face here), but the wine servers were not up to task. Many times we had to flag wine servers several times during a meal!! We ate at the TK twice. We had excellent and not very good offerings both times. All servers, however, were impeccable. We did not eat at the Patio. Lunch starts at 1:00pm, and since we have early breakfast, we just could not wait. Dinner starts at 7:30. What we did not enjoy was having no available food venue between lunch and dinner, except for pastries and limited sandwitch offerings in Seabourn Square. Of course, there's always room service, but we would have preferred to have snacks by the pool. Seabourn Square, by the way, is a gem of a site! The library is diverse and pretty well stocked. The coffee is excellent and the servers are delightful. The ambiance is congenial in a quiet way, as it should be. For us, port highlights were San Juan and Santo Domingo, but we also enjoyed going for the first time to Martinique and Guadeloupe. We like to chat with locals and walk around the towns. We felt safe all the time, and spent good money to contribute to the islands' economies. We found we enjoyed the entertainment, especially a magician and comedians. The dancers were very good and the singers as well. Debarkation in Miami suffered by not calling "by colors" and many people queued at the same time. All in all, it was an enjoyable cruise. Read Less
4 Helpful Votes
Sail Date: January 2018
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us ... Read More
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us to believe that we would receive fine service. We anticipated excellent food and service. Unfortunately, many of our expectations were not met. What did meet or exceed our expectations? Embarkation - The Barbados Port left something to be desired as we waited in the drizzle for the bus to take us to The Odyssey. After a 10 minute wait, the bus finally arrived to take us to the ship. There was a mad dash to board the vehicle. Magically, when we arrived, Seabourn staff rushed out to meet the passengers holding large umbrellas. It was obvious that the Port of Barbados was responsible for the transfer to the ship...not Seabourn. Once we boarded, the embarkation process was perfect. Stateroom Stewardess - At 2:00pm, we left the pool deck to go to our stateroom. Stephanie was there, greeting us with a huge smile. She was a delight from the first day to the last. She was constantly in motion. I truly felt that she needed a pair of roller skates. I have never seen hotel staff work so hard. Methinks Seabourn needs to hire additional room stewards. Cruise Director & Entertainment - Chris was the consummate host. He was always ready to greet us. When I asked Chris who I should complain to about an issue, he immediately contacted the person responsible (without telling me). We typically do not go to more than two or three shows during a cruise. We felt that the entertainment was first rate. Fellow Passengers - We met some fantastic people on the cruise. I would guess the average age was 65. We enjoy small ships and the Odyssey presented us with lots of opportunities to engage with other passengers. Ports Visited - We were pleased to revisit Martinique, Guadeloupe and Santa Domingo. On our previous cruises, we explored on our own and were not impressed with the ports. This cruise, we booked excursions and found the ports to be much more enjoyable. We toured the San Juan El Morro Fort which was worthwhile. Beach Day at St. Kitts - This day was certainly a highlight of the cruise. The Odyssey staff went way beyond to give us a fantastic BBQ and day at the beach. Perfect logistics, plenty of beach chairs, an amazing facility, lots of food and fun beach toys. So wish this could have been better... I can honestly say that after reading several negative Odyssey posts on CC, I assumed that those posters were just being picky. Actually, those people were just being truthful. As a 10-time Seabourn cruiser said to me "something just seems a bit off on this sailing". For this first time Seabourn cruiser, that something was service. Service Issues – Emilian Cygan is a new Seabourn Captain. The only passenger interaction that I saw him engage in was at The Restaurant one evening when he hosted a table. The Captain wasn’t the only newcomer to The Odyssey. Chris Harley, our cruise director was also recently promoted from the entertainment staff as was the assistant cruise director. Chris was very professional, the other two were awkward in their positions. It was obvious that a great number of staff members were new to Odyssey or Seabourn. The service in the Colonnade in the morning and during lunch was particularly bad. You could certainly tell the experienced servers from the new staff. The new staff got orders mixed, did not come back with beverages and were way too busy to smile. We finally gave up after four days and had all of our breakfasts in The Restaurant or via room service. A huge issue for my husband is Gluten Free options due to his Celiac Disease. This is where the service truly had an impact on our vacation. We have sailed on 10 different ships since his diagnosis. His Odyssey experience was one of the most frustrating. The very first day in The Colonnade he asked if there were GF rolls and was told that there were no rolls, but they did have toast. He also asked the dessert servers if they had anything he could eat besides ice cream. He was told no. Two nights later at dinner when he remarked that he would love a cookie, the waiter brought him a delicious GF one. Without asking, the waiter offered to have cookies delivered to our room the next morning. There were no cookies delivered that day, so my husband went to the square for coffee. They did not have GF pastry or cookies at the Square, but, promised to have them for him the next day. That night at dinner, the assistant restaurant manager inquired about our dinner as we were not able to eat the tough, dry chicken. We also told him of our issues with obtaining GF food. He promised to have the cookies delivered the next day. Well….no cookies the next day in our room or at the Square. By this time, I had totally given up on receiving pampered service…I just wanted service. We met with the assistant restaurant manager, David, again and he was truly upset. He informed us the next day that there had been some communication errors between the kitchen, room service and the restaurant. He also advised us that a meeting was held to ensure that the communication issues were corrected. They were. Every day, my husband would receive a plate of cookies. My husband also asked at his first Colonnade breakfast if there were GF muffins or pastry. He was told no. This was false. David informed us that they certainly had both available. On Day 7, he was finally served the pastry which turned out to be the best he has had since his Celiac diagnosis. I truly believe the lack of experience staff contributed to the poor service. Pool Towel Issues – Three days in a row, towels were not available by the pool or on deck 9 after 400pm. Pool attendants did not seem to care as they shrugged their shoulders and explained that “we called 30 minutes ago”. Food Quality - We sailed on Princess last year and experienced their new enhanced suite class dining. The food quality, selection and taste were superior on Princess compared to Seabourn. I expected to be blown away by the food on Seabourn...I was not. In the Colonnade on several nights the menu consisted of one salad, fried chicken or ribs and desert. This Thomas Keller menu was served family style. The Restaurant was fantastic for breakfast. However, service and food quality went downhill for dinner. One entree, (a Thomas Keller chicken dish), was so dry that it was inedible. I was offered a different entree and declined because the desert sounded amazing. Unfortunately, it was not. The steaks were ordered medium and served well done. The salad and soup options were meager. My husband’s GF pizza in the Patio came out totally uncooked…even the cheese was not melted. After sending it back twice, the chef came out to inform us that it was a pre-cooked frozen pizza crust and he cooked it for 10 minutes at 250 degrees on the plate it was served on. Anyone who has ever cooked a frozen pizza knows that this time and temp won’t cook the pizza. After we gave the chef instructions, my husband received a properly cooked pizza the next day. Would we sail on Seabourn again? I’m really not sure. I know from past experience that when a cruise line brings new ships into service, it can be a drain on older ships as their top staff may jump to the new ship. Several first time Seabourn cruisers that we met onboard indicated that they would return to Silversea or Oceania. While we had many enjoyable moments on the Odyssey, it could have been so much better. Read Less
2 Helpful Votes
Sail Date: December 2017
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload ... Read More
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload passengers,impossible to find your suite,cabin without a map and compass ,surrounded by thousands of people,takes ages to tender to port,queue for two hrs for food,full of screaming spoilt children,it was an absolute pleasure and we will do it again soon,nothing was left to chance,off ship barbecue/beach days were well organised embarkation and luggage service first class,probly not possible but I would like to have been able to see NBC sports channels on suite TV and a pool table,only this might be tricky unless they invented metallic balls that didnt roll about with the sea ( lol) did hope to see Ross Roberts as we have sailed with him 3 times and he is the complete entertainer,still there is always next time Thank You Alastair and Carolyn Read Less
5 Helpful Votes
Sail Date: December 2017
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed ... Read More
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed to be really nice and get us away from Fort De France where the regular ships dock.. But there was nothing to do on shore. Now for the food.. unremarkable for a "6 Star" line.. menu was NOTHING special.. The Grill was good but the menu in there never changed for 14 days.. Definitely not what we would consider good food.. had better selections on RCCL and Celebrity.. Seabourn isn't even close to Regent or Oceania which we have traveled on many times.. Service was good around the ship but the beverage selections in the bars needs to be more upscale.. Primary reason for the Two star rating is NO INTERNET included... and the pricing was high.. 4 hours for $39.95 for unlimited it was well over $350 If you are calling your self and all inclusive then include the internet too.. Will be traveling on Regent or Oceania in the future.. Read Less
1 Helpful Vote
Sail Date: December 2017
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have ... Read More
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have sailed on. A bit of background. We seldom take cruises under 30 days. We broke with our tradition in that this was 14 day and a holiday cruise to boot. This trip served as the first leg of a 134 day adventure we had planned. The Sojourn is virtually identical to the Quest which we have sailed on prior. That being said we found a difference in our overall experience. We have two theories for this belief. First it is a shorter cruise and the ship’s company doesn’t really have the time to shine. Secondly being a holiday cruise there are most likely more groups sailing together making mingling more difficult. A corollary to these theories is that ship’s company reflects the guests attitudes. Having said that our overall experience was excellent. We met some wonderful people and had great conversations. We prefered the colinaid to the restaurant. The wait staff,wine stewards and matredee were not only attentive, but friendly as well. We always felt welcome which frankly was not as true in the Restaurant. As the cruise progressed thing improved Would we sail Seabourn again, absolutely. We love the cruise line. Read Less
10 Helpful Votes
Sail Date: December 2017
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have ... Read More
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have given it 5 stars except for the antiquated small tv. Food- Nothing special and definitely lacking creativity. Menu is the same in everyday in all dining venues. Wine- The wine that is inclusive is absolutely dreadful. They are serving Woodbridge which a very low end wine that can be purchased a Walgreens or any other discount retailer. I don’t think we have drank that since college. So we are having to purchase a bottle of wine each night to even have something drinkable. Spa/gym- Spa shower was back up with water and hair around shower. It was disgusting. Also the treadmills were full of dust and dried up sweat marks. Totally disgusting and I did complain immediately as that is a sanitation issue in my opinion. Entertainment- not too much offered, but that we understood that because it is a small ship. The casino is a joke. The most antiquated slot machines ever. Ship- There are several spiral staircases on the ship. The sides of these staircases are covered with dirt, spilled food etc. so dirty and unsanitary. In general the cleanliness of the ship is very very poor. OK now the positives- There are many areas to lounge around the ship. Very well laid out considering size of vessel. Lots of chairs and lounge chairs with different views. There is a hot tub on bow that’s nice. Putting green is great. Pool area nice. Overall this cruise line needs some serious revamping. Seabourne should be embarrassed calling themselves 6 Star. We will go back to Crystal on our future cruising as they are hands down superior to Seabourne. Read Less
1 Helpful Vote
Sail Date: December 2017
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional ... Read More
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional service and excellent food have always been our past experience with Seabourn, and similary, was once again. Entertainment, lectures and on-board activites were either excellent or more than adequate. The Carambola Beach barbeque with grilled lobster, a fabulous food spread, exotic cocktails, wine, beer, Champagne and "Caviar-in-the Surf" was a highlight of the cruise. I'd go again just for this! Our other high point was the newly introduced "Grill by Thomas Keller". We had heard from several guests who went the first two nights the restaurant first opened, about mid-cruise, that there were some problems. However, we were able to book a table on the last night of the cruise, and everything seemed to have been resolved by then. The outstanding service, food quality and presentation, not to mention the excellent craft cocktails, wine selection (both by bottle and by-the-glass) were truly memorable. If you go, don't miss their fabulous unique version of Caesar Salad, done table-side. As usual, probably because this is a relatively small ship, it is easy to meet and make friends with others on-board. My wife and I have sailed on some 25 plus cruises on a variety of premium and luxury cruise lines over the last 20 years, and believe that Seabourn is definately our "top-notch" choice. Read Less
15 Helpful Votes
Sail Date: December 2017
We cruised from Singapore to Sydney to experience the ship rather than the Itinerary as we had sailed this section 3 years ago on the Odyssey. Overall the ship was not of the highest standard possible. There were a number of rust spots on ... Read More
We cruised from Singapore to Sydney to experience the ship rather than the Itinerary as we had sailed this section 3 years ago on the Odyssey. Overall the ship was not of the highest standard possible. There were a number of rust spots on some of the pipes above our balcony which had left a stain on the balcony wall. This stain remained the entire cruise. One of the emergency exit signs fell off the wall near the whirlpool on deck seven and lay on the ground for 3 days until we advised an officer doing a deck inspection. The sign was not affixed to the wall but sat on top of the fire hose box and then fell to the ground again. A number of the towels in the pool area had rust marks on them and at least one towel in the gym had a hole in it. Somebody clearly is not doing their overseeing job correctly. We started by eating breakfast and lunch on the lower deck of the Colonnade. The service down there was that poor that we eventually left. The service on the upper deck was much more efficient. Clearly the waiter on the lower deck was just waiting to get to Sydney to finish his contract. One night I ordered green beans with my dinner in the Colonnade only to be informed that they had none, yet there was a green bean salad the next lunch day and we had not been to port in between. Similarly I was severed a Chocolate Pot de Creme with out the cream and there was supposedly no Malibu Rum on board from 2 days after Singapore. Again somebody does not appear to be doing enough supervision. My cabin robe had a stain on it from spilt food day 1 and was not changed for 17 days, 2 nights we had no chocolates on the bed at night and one time change was not done on the cabin clock. Again I point the finger at poor supervision. The breakfasts were continually overcooked and meat was of a various degrees of finish. We both ordered a dish medium, one came burnt the other dripping blood. When I raised this with the Executive chef he said that was not possible and wanted to put the blame on the waiter. After having Julia Gillard on board as a guest speaker who is Chairperson of Beyond Blue the "comedian" the next night proceeded to make jokes about a subject which is a major cause of depression in older men. The same "comedian" sat near us at dinner and proceeded to harass each waitress that served him. Shore excursions were ridiculously expensive. I broached most of these subjects with senior officers with no response and also in my post cruise survey to Seabourn. I am yet to hear from Seabourn. Read Less
14 Helpful Votes
Sail Date: December 2017
all dining venues close at 8:45. If you want something to eat later--only room service. Food quality not nearly as good as Crystal & Regent (& even main stream lines like Princess) NO vegetables. No one ever knew if beef was ... Read More
all dining venues close at 8:45. If you want something to eat later--only room service. Food quality not nearly as good as Crystal & Regent (& even main stream lines like Princess) NO vegetables. No one ever knew if beef was farm raised or if the fish was wild caught or farmed. The Grill was the best of all the dining. There were vegetable sides on the menu & the food was much better. The enrichment activities were average except for the bridge instructor Denise, who was the best of any cruises on which I have sailed. Service was mediocre at best. The bartenders were elated when asked for a glass of champagne rather than having to mix a drink. The Ventures snorkeling excursion was at a beach--not the usual kind that take you to an area in the water where there is colorful aquatic sea life The best part of the cruise was the Thermal Suite. The heated stone beds, sauna & steam plus a private deck with cabanas--& it was always empty. Maybe that is why they had no bar service there. When i tried to get service & said i was on the outside deck of the Thermal Suite, they had no idea what I was talking about. This was my first cruise on Seabourn & it is also my last. I'll stick with Crystal & Regent, which are both far superior. Read Less
2 Helpful Votes
Sail Date: December 2017
we chose this cruise because we did not want to drive australia and new zealand but still wanted to see both countries first hand. the ship is not even one year old and is deluxe. we arrived in sydney 3 days early and did our own ... Read More
we chose this cruise because we did not want to drive australia and new zealand but still wanted to see both countries first hand. the ship is not even one year old and is deluxe. we arrived in sydney 3 days early and did our own exploration. the food was very good and the service was usually but NOT ALWAYS, responsive. breakfast was a challenge to get FAST service and especially hot coffee (a bit of an irritant to those of us needing their caffeine fix). the staff, except for the excursions department, was very responsive. the seabourn guest services department in charge of excursions was a BIG disappointment. we could not get permission to disembark at milford sound to dunedin BUT we know of passengers that did get permission to disembark!! A DOUBLE STANDARD THAT HAS NOT BEEN EXPLAINED BY SEABOURN!! since this was an area of new zealand we wanted to explore ourselves, it was a bitter disappointment!! and another excursion in wellington was NOT executed as described in the excursion brochure and it took 3 inquiries for seabourn "guest services" to refund payment for our lost day. it seemed as the seabourn excursion department was intent on making a profit instead of enhancing our cruise experience. dining was very good but not better than expected from a highly rated cruise line. entertainment was good. service was spotty but mostly good. Read Less
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