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3 Helpful Votes
Sail Date: July 2018
We traveled with 3 other couples. We chose the cruise for its ports of call, areas we had not been to, and its lack of sea days. The service was excellent, from our cabin steward, Josephine, the destination manager Murat, the Director ... Read More
We traveled with 3 other couples. We chose the cruise for its ports of call, areas we had not been to, and its lack of sea days. The service was excellent, from our cabin steward, Josephine, the destination manager Murat, the Director of guest relations, Joanna, and the Asst Maitre'D Karim were exceptional. Everyone knew ours names, and fulfilled our every request. There were a few early hiccups, but the entire team jumped in and made the cruise wonderful. The food was excellent, and the service was superb. When our Virtuoso hosts left the pier in Dubrovnik, without the eight of us, Murat jumped in, got us a guide and saved the day. He was wonderful. The Virtuoso reps from California were not. When we confronted them, they denied everything, said they thought we were not going, and never apologized - very disappointing. Back to the cruise - Touring until 1-2 o'clock and back to the ship was wonderful. It gave us in-depth exposure, tired us out, brought wonderful relief when we got back to the ship for a late lunch. The entertainers were wonderful, talented performers, but on a smaller ship, you have to expect limited entertainment. However what was presented was wonderful. An example of the training and character of one entertainer Nathan Morgan, was exemplified on one tour, when a solo woman was way behind the tour group, Nathan unobtrusively hung back and waited for her so she wouldn't get lost. Our cruise Director was always full of energy and is an outstanding opera singer. Read Less
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