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2 Helpful Votes
Sail Date: June 2019
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean ... Read More
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on giving the line another dime or any more of our time. No less than a dozen accounting errors in pre-cruise purchases had us dealing with the shipboard back office staff every day. It was endless. Had it not been for our printed records and an American Express statement, we would have had a losing battle. Vacations are for relaxing, not for auditing the vendors accounting errors. Dear President Richard, please get your Seattle offices pencil sharpened and your website technology up to date. Cons: Smoking continues to be allowed indoors in public spaces. The retreat is an entirely useless waist of (for fee) space. Pros: Dining in all venues is 6 star, although it is much harder than it should be to get specialty reservations (much easier on Regent) so best to board with very limited expectations. Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement. Entertainment is sedate, but refined. Read Less
5 Helpful Votes
Sail Date: June 2017
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore ... Read More
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore excursion was chaos - you had to go down the row of buses looking for your tour as there was no one to direct you. Disembarkation was chaos - a long line of passengers waiting to leave (after it was announced we could leave) while new staff were scanned in for a very long time. Long lines to find a table at breakfast. Long waits for drinks at the bar. The dress code (no jeans after 6) was completely ignored - even the staff commented on it. We booked another cruise on the ship but cancelled the day we got home. We are now looking at other cruise lines and will be very reluctant to book again. Read Less
11 Helpful Votes
Sail Date: July 2014
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. ... Read More
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. Flight to Port: Concern over short layover in Chicago. Another discourteous Seabourn clerk said, "We don't book flights you can't make. But you can purchase your own flight if you're concerned." We barely made the connection, by running, but we got to Copenhagen with NO luggage. Dining: Main Dining room was more than expected~ more time, 3 hours…for a 3 course meal. Food presentation was great, but taste was only adequate…disappointing. Shore Excursions: Not a diverse choice. Took a bicycle tour in Estonia, that should have been labeled strenuous. One cyclist was hit by a drop arm, knocked off his bike and bloodied… Entertainment: so, so… Cabin: Wonderful, spacious bathrooms, walk-in closet, great Stewardess! Disembarkation, Driver, Hotel: Driver picked us up in Dover on time. However, he rarely went to London and was lost for 45 minutes. When he did find the Grosvenor, he dropped us off on the wrong side. Booking fouled up, again. Had to fuss to get another room, and then for $700 it faced a tarred roof and engine room. The Seabourn agent on site had not a clue what her duties were! Reparations: Seabourn gave me a whopping $2000 toward my next cruise….I had spent $20,000. on this one. NEVER AGAIN!!   Read Less
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