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5 Seabourn Copenhagen Cruise Reviews

We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with ... Read More
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with Cunard, Holland America and in our early days NCL. Firstly the ship is beautiful, well presented and lots of room. Cabins are more generously sized than other lines and our stewardess was excellent. I did not open my bottle of whisky as I would have only had a couple of shorts before the whole thing would have been poured down the drain. Multiply this by the number of cabins and what a waste, the bar was very close! I felt sorry for the recent poster who said he would not sail with Seabourn again and was immediately lambasted by Seabourn aficionados but I have to wholeheartedly agree with him. For a line that sells itself as 'ultra-luxury' I found their levels of service terribly disappointing. We were constantly waiting to be noticed, order drinks or wait for drinks. A pot of tea shouldn't take 30 minutes, when mentioned to a manager her only reply was 'are you sure its been 30 minutes?', this was a common experience at all the eateries. Service in the eateries was generally hard work, the feeling one got was that they were doing a favour by serving us. Service at the bars - especially the club - was excellent. Food was mediocre, plenty of it, but just not very exciting. We enjoyed the Sushi but found the food in the special 'Grill' not good at all with my 'Veal' being very fatty and grizzly. I did report my general disappointment in the mid cruise feedback form which prompted a reply from the Hotel Director who told me 'she had sorted my problems' which i found impressive as I had not been over specific what my concerns were. Shore excursions were very good but on the first couple of trips there was no guidance from staff as to where meet ashore - Tickets were printed 'Meet Pierside' which didn't help, before immigration or after? there was no one there anyway. The expectation was that you made your way to the coaches, on one occasion our coach went without us and we were greeted by excursion staff with the comment 'ah you're the missing ones'. As we went straight from the ship on being called to the coaches I still find it difficult to understand how we were missing. I really did want to like Seabourn but apart from the ship, which again I will say was beautiful and Handre who was fantastic, other(not so ultra-luxury) lines beat Seabourn hands down down for service, food and of course value for money. Read Less
Sail Date August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date August 2019
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! ... Read More
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! The Thomas Keller was one of the worst restaurants at sea i have experienced. Decor was lovely but the food has been better at Denny's. The additional 150 passengers totally changes the feeling of the ship. This may have also have been impacted by more European passenger makeup but the ship was full of a bunch. of snobs. No sense of comradery. The Japanese Restaurant food was OK but far from good. The Retreat is a joke - expensive and seldom used. In general the crew was good - a great captain, bar tenders and pool side servers were excellent but our cabin stewards was poor at best and the waiters and management ti the main dining room were not ally ways helpful. New tenders ware great - much improved access. The itinerary was great- we attended most of the enrichment lectures and they were lacking. Olive oil lecture was a waste of time. Read Less
Sail Date August 2018
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had ... Read More
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had a day in Tallin ,Estonia and a half day in Helsinki, Finland, with one day at sea.Embarkation was easy at 2 pm, with a delicious buffet lunch waiting..We had a verandah suite on deck 7. On arrival, I noticed that the floor had not been vacuumed and they were hairs in the bathtub. When I contacted housekeeping this was quickly rectified. The suites are well thought out with lots of storage space, but if the bathroom door is open and you open the front door, they smash together. I had chosen to be in the middle of deck 7 as I wanted a quiet room away from any high traffic areas. However, the poor internal design of the ship meant the doors slammed, which could be heard at all hours, footsteps from above caused loud noise and strong vibrations in the room, and people could be heard in the next cabins. Several people I spoke to who,unfortunately were given rooms that interconnected with others had it even worse and made complaints. What a shame that the latest luxury liner did not use the latest technology for soundproofing. On the positive side, all the staff were exceptional in all areas. The food was of a very high quality, and I recommend the afternoon tea scones as well as the gelato. However, a lot of the food felt somewhat old fashioned, and I think they would benefit from some more modern cuisine, such as Asian fusion. The guest entertainers were excellent, including a mentalist and an award- winning pianist. Read Less
Sail Date July 2018
Our third Seabourne cruise in two years but probably our last.The destinations were great but the quality of food and service generally was much worse than on The Legend or The Oddyssey., The crew are just not as happy,in particular the ... Read More
Our third Seabourne cruise in two years but probably our last.The destinations were great but the quality of food and service generally was much worse than on The Legend or The Oddyssey., The crew are just not as happy,in particular the security staff were miserable,most restaurant staff were good,Juanita stood out as did David the Irish bar server.but unlike previous Seabourne experiences where the vast majority were outstanding. Food in all venues did not live up to expectation and nowhere near as good as our recent Azamara Journey experience . We were allocated 913 which is able to take disabled passengers(we are not disabled)This means that the bathroom is large to accommodate a wheelchair but at the expense of wardrobe space. The final straw was that having booked both Air and port transfers with Seabourn they made us debarked at 8am in Stockholm for a 45min.journey to Arlanda airport even though our flight was not due until ten past five that afternoon giving us an 8 hour wait.My complaint was met with "tough it is what it is no exceptions" Read Less
Sail Date June 2013
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