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6 Helpful Votes
Sail Date: March 2019
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but ... Read More
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but that seemed to magnify the faults when they showed. Breakfast in the collonade was an American buffet and options including none cremated bacon were available to Oder; however the staff never once got it right. On one occasion an English Breakfast with English bacon not crispy. Grilled tomatoes, eggs over easy and toast was served as two eggs served over easy. Seabourn need to encourage use of order pads or the tablets used at dinner to easily solve this issue, the food was good but similar in all venues on some nights which wffectively meant choose room service before 1900 or after 2200 to avoid the dinner menu. The bar was a popular area for many passengers and the unlimitedcdtinks were a major feature for some. The itinerary on the first week was much better than the second week and beach days which followed in succession were a bone of contention amongst many so spoke with. The cabins were comfortable (V6 grade) and a spacious walk in wardrobe was a great feature. We had issues with our steward who failed to deliver the daily programme, failed to replenish the soft drinks in the fridge or note our preferences but these were not so big an issue - because we had a steward did not mean we were unable to do things ourselves. The trip was very good but not exceptional and I think that if the company manages expectations rather than raises them with false hope they will continue to do well. It's very good and enjoy it but don't expect the earth - believe me the positives outweigh the negatives. Read Less
12 Helpful Votes
Sail Date: December 2018
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, ... Read More
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, Viking, Holland America, NCL, Regent, QE2...other Cunard line ships, Windstar, Star Clipper, National Grographic, Private charters and cruised our own boat for many years. For this cruise (12/22/2018) We made our own flight reservations and arrived a day early to enjoy some time on St Maarten. Seabourn made the hotel & transfer arrangements. Hotel (Belmont de Samana, St Maarten) was pretty bad (no hot water, messed up the arrangements for transfer to ship, couldn’t sort out the dinner reservations and kept thinking we were different guests in a different room. Even so, beautiful location and we still enjoyed being there (though only being able to take cold showers was not that pleasant.) Embarkation went fairly smoothly- at first they couldn’t find us but then got us onboard and photos and told us our room would be ready in an hour or so. We had the buffet lunch and proceeded to our room. Penthouse suite was nice and roomy. Lots of drawers, big closet, luxurious bath. Room Steward offered champagne. I had arranged a dinner in KT Grill for first night to celebrate my husbands birthday. No mention of his birthday at restaurant or room ( I wasn’t expecting a big deal but perhaps a little candle would have been nice.) Dinner was ok - rather mediocre - very snooty attitude and you could observe disputes between the wait staff which didn’t add much of a pleasant environment. We use to love dining at The French Laundry - TK’s original restaurant in Yountville - I doubt he’d like what they’re doing under his name on this ship!! We won’t return. We also discovered there were no papers in our room with information about internet, itinerary, excursions, spa, in room dining or even a ship map. So, after dinner we went to the square and tried to track down some information. No staff were available and there seemed to be many passengers with the same problems trying to find out info. We gave up and strolled around the various decks trying to get oriented. The second day we were anchored off St Kitts. Planned to go ashore and do some exploring on our own. Stopped by the destination desk to get maps and some tips on taxis in to town, etc. Local woman was at desk and told us the only option was to stay at the Carambola beach club...saying everything was closed, no taxis, no shops, no touring, etc. we found out much later she was working for the Carambola Beach club and was not telling the truth but we never tried to go ashore because it seemed there would be no way to get into town. (She said it was not walkable). We decided to explore the ship and maybe have lunch at Pool Grill. Everything was closed except the buffet. Tried visiting the Spa - all personnel were at beach. In the end we had a quiet reading day in our suite. We got several phone calls in which various ship personnel kept asking my husband if he’d like to celebrate his birthday (since they had forgotten the day before). We decided we’d have his celebration with in room dining that night. So, when it was time to order, we called room service- there was no paperwork with a menu in our room so they couldn’t take an order so we had to track down our room steward to get the current menu. She insisted it was December 22 and gave us that menu (it was actually the 23rd) we called again to try and order. The kitchen said we had to use the menu from December 23rd. So we went back to the room steward and she gave us the menu for the 24th because she didn’t have the menu for the 23rd. Eventually we were able to order a couple of salads, a club sandwich and a cheeseburger. Food arrived about 40 minutes later. Cold burger & fries, barely edible salad, dry sandwich. 2 ice waters. Nothing indicating a birthday...we strolled the decks, nothing going on so returned to our suite, sat and watched the moon and had a quiet reading night. In general, I would say this is a rather boring cruise with very little information available to passengers. No announcements, no help with basics like internet, no orientation and late or nonexistent paperwork in the suite. We are fairly self reliant and creating our own shore excursions (there are NEVER any staff to help with booking). Since almost all the ports are anchor/tenders it is a bit more complicated than simply stepping off the boat on to the dock. We do miss the ship events, lectures, entertainment that we’ve enjoyed on other cruises (they seem to be nonexistent, cancelled at last minute or very badly organized on this cruise). A note on the (Penthouse Suite) on the 10th floor: DON’T BOOK it!!! Above our suite is the outdoor game area (shuffleboard, table tennis, etc. VERY NOISY starting early in the morning and lasting all day!! So in closing we are sticking with Silversea, Viking, Charters and anyone else but the CARNIVAL line and SEABOURN!! Cons: poorly organized, unprofessional staff, mediocre food and waste of time & money!! Pros: quiet, not too many activities, lots of time to yourself, some beautiful sunsets on this itinerary comfortable bed, spacious suite. Read Less
2 Helpful Votes
Sail Date: December 2018
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. ... Read More
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. Even a Royal Caribbean do better. The Good: Fast and easy embarkation, beautiful ship, spacious suite, spacious bathroom, excellent food. Thomas Keller Restaurant was the best. Their Menu was to die for. Excellent staff. Loved the caviar service in stateroom. The all inclusive is the best thing you can have on a cruise. Good amenities, More mature and upscale but mostly friendly passengers made it classy. The assistance at debarkation to get a taxi, etc. make you feel special. Room service on disembarkation day, most cruise lines don't offer room service on disembarkation. The bad: Just average service. Slow most of the times. We met our room attendant around 9 pm when we called guest services because the room was too warm. (We called 3 days in a row to get the AC checked and stateroom was never cool the whole week). Even on a Royal Caribbean the room attendant make the effort to meet and greet as soon a you board. We were never called by our names by anybody. Every morning we had to wait 20-30 min for the same Cappuccino and Omelette I got for breakfast. On the dinning room we waited for wine, long wait between courses (at least 10 min) and they took a long time to remove dishes too. Gym is tiny and is not really usable, just 3-4 treadmills and a few leg machines. Room service had a limited menu. Not related to the Cruise, but be aware of a Chaotic St. Maarten Airport. Only one line for Security with only 1 metal detector and 2 x ray machines for the whole airport, the wait was almost 2 hours to get thru, then got into a very overcrowded and cramped gate area. Our flight was delayed 2 hours, so it was very exhausting experience. I really sound like a lot of pity winning, but I have done over 40 cruises, from Royal Caribbean, Windstar, Celebrity and now Seabourn, I was expecting excellent Service from them. It was a fantastic cruise, don't get me wrong, but for what we paid, the expectation was high and it came short for me. Other passengers said the same about the Odyssey, and It might be different experience form other ships. I might be willing to try again in a different ship. Read Less
4 Helpful Votes
Sail Date: March 2018
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ... Read More
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ship. The private island was cancelled due to choppy waters. They made up for it with the Market Lunch in the Galley kitchen. Enjoyed the unexpected day at sea. Next day was Guadeloupe which was unfortunately basically closed for Easter Monday. The rest of the trip went seamlessly. We ate in each of the dining venue options, MDR, Colonnade and TK Grill and the patio grill. All a different experience but all delicious. The entertainment was enjoyable. Really enjoyed The Trio and The Band as well as the pianist in the Onservation Lounge. We enjoyed one tea time, their tea selection was quite enjoyable. The intimacy of the cruise at 450 pp was really a highlight! Read Less
20 Helpful Votes
Sail Date: March 2018
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group ... Read More
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group (someone I had invited). When I requested a the same for the other two cabins I got a very negative/rude response and attitude from the Customer Rep who told me she had to charge me $100 for each of the other two. Her supervisor was no better. When I finally received the two missing brochures, they were both in the name of the only man in group, again! I wrote to Seabourn's home office explaining that this was very chauvinistic, but got no response for over a month. On the Odyssey ship the issue continued. All invitations to special events with the Captain etc. were only sent to the cabin of the only guy on the trip. As a group we laughed about how absurd it was that Seabourn would only cater to the only man in the group. But this is no laughing matter. As a working professional woman this is troublesome. I deserve to be treated equal to the men on Seabourn cruises. Furthermore, while the islands were absolutely gorgeous, on the ship I watched a supervisor scream at an employee, and when the supervisor realized I was behind them, he was apologetic. Seabourn is an inferno. Staff in the Restaurant complained about the company. Staff all across the ship (Destinations, Restaurant, Cleaning crew, and Customer Relations) had negative things to say about Seabourn. In fact, one advised me to travel with Crystal cruises going forward. I will follow their advice. This is the last trip we will make with Seabourn. There is no room in todays' environment to put up with rudeness, chauvinism, employee mistreatment, and a lack of customer care. Ignoring a customer's plea makes no business sense either. Read Less
2 Helpful Votes
Sail Date: March 2018
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in ... Read More
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in Solarium with a soaking tub and a lounging bed. lots of open deck space, and a variety dining venues made this a great trip. what we got as perks. An invitation from the Master for a bridge visit when the ship is in port. A personal visit from the Hotel Director. Fresh orchids or potpourri in your bathroom. All-natural Molton Brown bath and beauty products including Pure Pampering bath oils. A large basket of succulent tropical fruits. High-quality bathrobes, soft and luxurious. Complimentary Internet service. A large bouquet of fresh flowers when you embark. A convenient espresso machine with a variety of coffees in your suite. Swarovski Optik binoculars in all Premium Suites Complimentary private car transfers between airport and ship.* A choice of daily newspapers delivered to your suite.** Wellness Bag exercise kit containing easy-to-carry workout gear Read Less
11 Helpful Votes
Sail Date: March 2018
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night ... Read More
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night before) and were greeted by a smiling reception crew (just a few feet from where our taxi dropped us) we knew this was going to be a “wow”. The Seabourn Odyssey kept up this extraordinary level of service to the very last goodbye after clearing customs on disembarkation. Every one of our needs was eagerly anticipated and offered without having to ask! On arrival day we showed up 2 hours early thinking we may have to wait around. No. They welcomed us on board and hosted a wonderful lunch advising us that room may still take a couple of hours. We actually checked our room early and were delighted to find it was ready and suitcases had already arrived. We were set to go. Never a line up. The cabins are large and very well layed out. Ours (balcony 718) was nice with a beautifully appointed and spotlessly clean bathroom including a bathtub. Absolutely nothing to complain about and the room service was wonderful (thank you to Tanja!). On dining. As expected all meals were a 10. Even the buffet had tremendous selection of beautifully prepared food, lots of seating and never rushed. Always exceptional service and you just could not go long before a server was at your elbow for anything. They would even carry your plate from the buffet to your table. The Grill (featuring the menus of Chef Thomas Keller) was superb. We had an amazing meal with no complaints. One suggestion would be to offer 2 different size portions. It is a shame to have to leave 1/2 a beautiful steak uneaten! Reservations here, however, were another matter. They were always required and difficult to get. We only had one seating using a table of 4 (2 seats sat empty) that could easily have been shared. Many guests complained about this and I wonder whether this was done intentionally to keep up a synthetic demand. Everyone we talked to always mentioned many empty tables yet no waiting list ever offered! Hint to Seabourn...offer a wait list. Even for appearance sake, every table should always be occupied. On entertainment. Again, spotless! Shows exuded talent, were on time, varied, and enjoyable. Really liked Mark Donahue who was a multi-instrumentalist and singer. Did an amazing compilation of Western songs on his violin to a standing ovation. Some downsides. The onboard internet is hopeless. Caution if you are paying by the hour because what would take 5 mins on land took 45 mins onboard. Yes, I know issues with ship internet but I'm also pretty certain this could be improved. One major disappointment and where I think Seabourn blew it. We had several of our excursions cancelled when the ship had to be rerouted due to higher than usual swells which affected safe access to the tenders. This I understand. What was infuriating was to prepare for the excursion, pack night before, retire early, get up early, rush only to get a morning call saying cancelled with NO back up excursions!! What would it have taken to add another bus to another island tour? Nope. We were left 4 days basically walking through the Port area with very little to do. To me, this was so easy to avoid and inexcusable. The one excursion we managed was a "Jeep" tour of Tobago. This was a joke and should be taken off the excursion list. Four vehicles and in ours five of us huddled in the back of a crappy truck with side facing seats, flying down a highway, no seat belts, nothing even to stop us from falling out had we lost our grip, drove through one swampy creek, driver pointed out one lifeless cayman, and 4 hours later we were thankfully back on board. As decent excursions seems like an easy fix, I'm hoping never to have to encounter such experiences again. All considered, we are now Seabourn fans and, depending on itinerary, will now be our go to cruise line. Thanks to a great staff and management. RG Toronto Read Less
3 Helpful Votes
Sail Date: February 2018
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right ... Read More
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right itinerary, but we are by no means 100% converted! We had already notched up over 20 cruises on nine different lines, mostly in the Caribbean and the Med. I can honestly say that we have never had a bad cruise: there have been one or two indifferent experiences, but the majority have been good, and a few, truly great. For us the difference between a good cruise and a great one is the buzz or energy aboard when everything “gels”. Unfortunately, this was lacking on the Odyssey. To give Seabourn credit, there are some things they do exceptionally well and we appreciated these - but as we read in other reviews, there are gaps. The pre- and post- cruise arrangements were almost faultless, but the welcome aboard was non-existent. The cabin/stateroom/suite was about 50 % larger than we are used to, but the engine noise. vibration and “rocking and rolling” was much more marked than on the larger ships. The service was mostly excellent, but there were exceptions – for example, no crew members on the pier to assist guests with mobility problems board or leave the ship. The food was good but not outstanding and the choice of dining venues quite limited for most of the week. No meal or dish stands out as having been exceptional. We liked the sense of space around the pool, but the ship was very quiet while in port with virtually no music or activities. We were certainly not looking for party central, but the whole atmosphere aboard seemed muted, the incidental music very samey and middle of the road, and a feeling that Seabourn took pains to keep everything, from the décor to the general ambience, very low key. Bland is the best word to sum it up. (Reminiscent of my father’s golf club in the 1970s.) We have asked ourselves, If Seabourn and Celebrity were to offer a similar itinerary at a similar total cost, which would we choose? Sorry, Seabourn, it wouldn’t be you! Read Less
6 Helpful Votes
Sail Date: February 2018
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling ... Read More
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling wine,but champagne!) Our bags were delivered by 3:15pm. The suite was lovely. Just like the YouTube videos we had seen. Spacious suite with very comfortable bed. Two club chairs, dining table, couch with foot stool/coffee table. Bring UK adaptors. There are a couple of North American plugs and a couple of UK plugs. We had to run an extension cord across the room for my husband’s CPap. The staff taped down the cord to avoid a tripping hazard . They had no adapters for us to borrow . We travel with an extension cord. The bathroom was lovely too. Double sinks. A separate shower and a soaking tub (no shower in the tub). Plenty of storage space. There is a lovely vanity area with a drawer for cosmetics. There is a walk-in closet which is roomy enough to use as a dressing room. We could have stored clothing etc for a month long cruise and still have drawers, shelves available. By the way, this is suite 648. Just a regular balcony room. The balcony has 2 chairs with footstools and a table. It is cleaned every day - swabbed down, including the glass railing. In general, the food and beverage service was wonderful. The food was excellent in most venues. The Patio was lacking somewhat, but you have other options! The Restaurant was excellent, food and beverage. The Thomas Keller was good, but not hugely superior to the Restaurant. The house wines are great. Many different wines available as part of the basic fare. We opted for wine in our suite and bottles arrived regularly! Lots of water too. One treat that we enjoyed was the caviar and champagne. Order whenever you want. Nice! The fitness facility was very nice as well. The pools were clean. Two pools. Main pool was about 5 feet deep and there is a stairway with a wide stair at about 4’ deep suitable for aqua aerobics. Lots of lounge chairs but hard to get one in the shade at times. The pool on deck 5 is very small, and only 3’6” deep. There are 2 whirlpools here and it is a much quieter choice than the main pool. The only drawback with this is getting a drink. Sometimes no service there, but always water and self serve soft drinks in the cooler . We took this cruise for the ship more than the ports. Frankly, they all blend together in my memory! Some were very sleepy. The weather was so windy that we missed having the marina day with caviar in the surf. This was done in the pool instead. We also had to change our Tobago port due to wind. Didn’t bother us. Bottom line, I highly recommend Seabourn Odyssey. The crew was excellent. The ship well maintained and clean. All as advertised! Read Less
5 Helpful Votes
Sail Date: January 2018
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 ... Read More
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 star and parts were 4, never did it achieve the 6 stars it clams to be! Embarkation was a little shambolic, but it was Barbados, so we were not surprised. Welcome aboard was casual and we were ok with that. Our cabin was identical to the one we had on The Quest, so fine for us. What let this cruise down so badly was the service and it feels very sad to say that because at times it was exceptionally good, indeed I think by the last week our complaints had been listened too and service was noticeably better. Areas of utter chaos were breakfast in the Colonade, where it was not unusual to wait 20 minutes for tea, where we were several times totally ignored and not asked what we would like to order and where orders were taken that simply never came! Senior staff were clearly battling trying to get new staff doing what they should be doing whilst serving guests themselves. There were several excellent senior staff there but they were spread far too thinly. The deck/pool area was another place where waiting for a drink was a hit and miss affair. Occasionally we were served within 5 minutes but mostly we waited up to 20 minutes and sometimes gave up and went and ordered for ourselves. This would not be such a big deal had we not paid a great deal of money for this cruise and been sold it on it's basis of being 6 star! The Club on deck 5 had a wonderful trio playing each evening but the service in the bar was really poor. Again after complaining, it improved, but only on and off, there are huge problems with lack of communication between staff and way too much chatting with guests at the bar whilst ignoring other guests at tables. 28 days is a long time on a ship and not something we would repeat but it really does give you an opportunity to get to know how everything works, or doesn't and we really did see the holes in the operation. Staff bickering in The Restaurant service area was observed more than once and bar staff arguing over which bar the sole bottle of Armangac on board belonged to! Our cabin steward was excellent on the first half of the cruise and mostly our room was cleaned and sorted by 10am, then she had to train a new girl and suddenly we were lucky if our room had been serviced by 3pm, which we thought was very poor. Trips ashore were generally quite good although in Curacao we were moored so far from the port that we had get awful taxis into town, despite being promised just a 5 minute walk to the centre of the town! The hype about being a small ship and getting into ports that others couldn't, certainly didn't work on this cruise. I had not intended writing so much on Cruise Critic but I am cross not to have received any customer survey from Seabourn. We had one delivered to our cabin during the first part of the cruise which was tidied into the bin by our steward before we had the chance to fill it in. No further survey appeared. On our last evening one of the Senior Restaurant staff asked us to make sure we filled in our online survey that would come through as soon as we got home, he emphasised to us that he knew how much had gone wrong on the cruise and that management at top level really needed to be told. No survey has come through and we have now been home 10 days. Hence this review. We are very disappointed, there was lots we did enjoy, we experienced a few moments of exceptional service but generally speaking the smile has gone from a lot of the staff, there is a feeling of a general drop in standards and although they can still really pull it off when they want to, like Champagne and Opera night or the only Beach Barbeque in 28 days, when you think what you pay compared to many other cruise lines, I can no longer say it is worth every penny. Read Less
6 Helpful Votes
Sail Date: January 2018
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to ... Read More
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to board the port shuttles to the ship should be kept inside...it was raining and people were queuing outside, as per port reps. More than 50 people waited for the first shuttle to arrive. Once in the ship, registration was smooth and officers and crew were helpful. We received only a token juice upon arrival, no champagne, nor even prosecco. We would like to point out that the CD Chris was charming and it was a pleasure to hear him sing. Our cabin, 825 in the pool deck, was adequate. What was shocking was a miniature TV set, which could not be properly seen from either the couch nor the bed, that also failed to work several times. The movie selection was good, but not adapted to the screen. Even though we do not cruise to watch TV, at times we watch movies between activities. The bathroom was adequate, great to have two sinks, but the shower stall was small to move around in. Our stewardess was very sweet, but we missed having a butler. We very much like the concept of the MDR (the Restaurant). We found the food good and very good and we were pleased. The wines were acceptable, as we could ask for substitutions when we deemed necessary. What we found surprising was the inconsistency of the service crew. Some were excellent and others perfectly poor! We could tell there were more than a few who were not properly trained. We liked the Colonnade for lunch and enjoyed most of the food. The servers were good on the whole (after all it's a buffet...smiley face here), but the wine servers were not up to task. Many times we had to flag wine servers several times during a meal!! We ate at the TK twice. We had excellent and not very good offerings both times. All servers, however, were impeccable. We did not eat at the Patio. Lunch starts at 1:00pm, and since we have early breakfast, we just could not wait. Dinner starts at 7:30. What we did not enjoy was having no available food venue between lunch and dinner, except for pastries and limited sandwitch offerings in Seabourn Square. Of course, there's always room service, but we would have preferred to have snacks by the pool. Seabourn Square, by the way, is a gem of a site! The library is diverse and pretty well stocked. The coffee is excellent and the servers are delightful. The ambiance is congenial in a quiet way, as it should be. For us, port highlights were San Juan and Santo Domingo, but we also enjoyed going for the first time to Martinique and Guadeloupe. We like to chat with locals and walk around the towns. We felt safe all the time, and spent good money to contribute to the islands' economies. We found we enjoyed the entertainment, especially a magician and comedians. The dancers were very good and the singers as well. Debarkation in Miami suffered by not calling "by colors" and many people queued at the same time. All in all, it was an enjoyable cruise. Read Less
7 Helpful Votes
Sail Date: January 2018
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us ... Read More
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us to believe that we would receive fine service. We anticipated excellent food and service. Unfortunately, many of our expectations were not met. What did meet or exceed our expectations? Embarkation - The Barbados Port left something to be desired as we waited in the drizzle for the bus to take us to The Odyssey. After a 10 minute wait, the bus finally arrived to take us to the ship. There was a mad dash to board the vehicle. Magically, when we arrived, Seabourn staff rushed out to meet the passengers holding large umbrellas. It was obvious that the Port of Barbados was responsible for the transfer to the ship...not Seabourn. Once we boarded, the embarkation process was perfect. Stateroom Stewardess - At 2:00pm, we left the pool deck to go to our stateroom. Stephanie was there, greeting us with a huge smile. She was a delight from the first day to the last. She was constantly in motion. I truly felt that she needed a pair of roller skates. I have never seen hotel staff work so hard. Methinks Seabourn needs to hire additional room stewards. Cruise Director & Entertainment - Chris was the consummate host. He was always ready to greet us. When I asked Chris who I should complain to about an issue, he immediately contacted the person responsible (without telling me). We typically do not go to more than two or three shows during a cruise. We felt that the entertainment was first rate. Fellow Passengers - We met some fantastic people on the cruise. I would guess the average age was 65. We enjoy small ships and the Odyssey presented us with lots of opportunities to engage with other passengers. Ports Visited - We were pleased to revisit Martinique, Guadeloupe and Santa Domingo. On our previous cruises, we explored on our own and were not impressed with the ports. This cruise, we booked excursions and found the ports to be much more enjoyable. We toured the San Juan El Morro Fort which was worthwhile. Beach Day at St. Kitts - This day was certainly a highlight of the cruise. The Odyssey staff went way beyond to give us a fantastic BBQ and day at the beach. Perfect logistics, plenty of beach chairs, an amazing facility, lots of food and fun beach toys. So wish this could have been better... I can honestly say that after reading several negative Odyssey posts on CC, I assumed that those posters were just being picky. Actually, those people were just being truthful. As a 10-time Seabourn cruiser said to me "something just seems a bit off on this sailing". For this first time Seabourn cruiser, that something was service. Service Issues – Emilian Cygan is a new Seabourn Captain. The only passenger interaction that I saw him engage in was at The Restaurant one evening when he hosted a table. The Captain wasn’t the only newcomer to The Odyssey. Chris Harley, our cruise director was also recently promoted from the entertainment staff as was the assistant cruise director. Chris was very professional, the other two were awkward in their positions. It was obvious that a great number of staff members were new to Odyssey or Seabourn. The service in the Colonnade in the morning and during lunch was particularly bad. You could certainly tell the experienced servers from the new staff. The new staff got orders mixed, did not come back with beverages and were way too busy to smile. We finally gave up after four days and had all of our breakfasts in The Restaurant or via room service. A huge issue for my husband is Gluten Free options due to his Celiac Disease. This is where the service truly had an impact on our vacation. We have sailed on 10 different ships since his diagnosis. His Odyssey experience was one of the most frustrating. The very first day in The Colonnade he asked if there were GF rolls and was told that there were no rolls, but they did have toast. He also asked the dessert servers if they had anything he could eat besides ice cream. He was told no. Two nights later at dinner when he remarked that he would love a cookie, the waiter brought him a delicious GF one. Without asking, the waiter offered to have cookies delivered to our room the next morning. There were no cookies delivered that day, so my husband went to the square for coffee. They did not have GF pastry or cookies at the Square, but, promised to have them for him the next day. That night at dinner, the assistant restaurant manager inquired about our dinner as we were not able to eat the tough, dry chicken. We also told him of our issues with obtaining GF food. He promised to have the cookies delivered the next day. Well….no cookies the next day in our room or at the Square. By this time, I had totally given up on receiving pampered service…I just wanted service. We met with the assistant restaurant manager, David, again and he was truly upset. He informed us the next day that there had been some communication errors between the kitchen, room service and the restaurant. He also advised us that a meeting was held to ensure that the communication issues were corrected. They were. Every day, my husband would receive a plate of cookies. My husband also asked at his first Colonnade breakfast if there were GF muffins or pastry. He was told no. This was false. David informed us that they certainly had both available. On Day 7, he was finally served the pastry which turned out to be the best he has had since his Celiac diagnosis. I truly believe the lack of experience staff contributed to the poor service. Pool Towel Issues – Three days in a row, towels were not available by the pool or on deck 9 after 400pm. Pool attendants did not seem to care as they shrugged their shoulders and explained that “we called 30 minutes ago”. Food Quality - We sailed on Princess last year and experienced their new enhanced suite class dining. The food quality, selection and taste were superior on Princess compared to Seabourn. I expected to be blown away by the food on Seabourn...I was not. In the Colonnade on several nights the menu consisted of one salad, fried chicken or ribs and desert. This Thomas Keller menu was served family style. The Restaurant was fantastic for breakfast. However, service and food quality went downhill for dinner. One entree, (a Thomas Keller chicken dish), was so dry that it was inedible. I was offered a different entree and declined because the desert sounded amazing. Unfortunately, it was not. The steaks were ordered medium and served well done. The salad and soup options were meager. My husband’s GF pizza in the Patio came out totally uncooked…even the cheese was not melted. After sending it back twice, the chef came out to inform us that it was a pre-cooked frozen pizza crust and he cooked it for 10 minutes at 250 degrees on the plate it was served on. Anyone who has ever cooked a frozen pizza knows that this time and temp won’t cook the pizza. After we gave the chef instructions, my husband received a properly cooked pizza the next day. Would we sail on Seabourn again? I’m really not sure. I know from past experience that when a cruise line brings new ships into service, it can be a drain on older ships as their top staff may jump to the new ship. Several first time Seabourn cruisers that we met onboard indicated that they would return to Silversea or Oceania. While we had many enjoyable moments on the Odyssey, it could have been so much better. Read Less
2 Helpful Votes
Sail Date: December 2017
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we ... Read More
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we would up visiting some ports twice. We only went on one excursion which turned out to be terrible (glass bottom boat). Saw little amount of fish, boat was a rickety wooden contraption and not at all comfortable. Otherwise we took a taxi tour and just walked around some ports which docked or tendered close to town or just stayed on the ship. We really like sea days and there were only 3 out of 22. We play bridge and that was offered the 3 days but the bridge director was not personable. Our cabin stewardess Rebecca was wonderful. Couldn't do enough for us. Overall the food was good and they accommodated my gluten free requests. The Keller Grill was fantastic. We were lucky enough to get 4 reservations. The chicken, dover sole and bone-in rib eye were so delicious. Service impeccable. The Captain was newly promoted and very droll--no personality. We had 2 cruise directors one of whom was just promoted. They were good but it seemed like the staff were undergoing a lot of changes. All in all we had a relaxing cruise and signed up for the new Ovation for next year. Read Less
3 Helpful Votes
Sail Date: December 2017
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload ... Read More
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload passengers,impossible to find your suite,cabin without a map and compass ,surrounded by thousands of people,takes ages to tender to port,queue for two hrs for food,full of screaming spoilt children,it was an absolute pleasure and we will do it again soon,nothing was left to chance,off ship barbecue/beach days were well organised embarkation and luggage service first class,probly not possible but I would like to have been able to see NBC sports channels on suite TV and a pool table,only this might be tricky unless they invented metallic balls that didnt roll about with the sea ( lol) did hope to see Ross Roberts as we have sailed with him 3 times and he is the complete entertainer,still there is always next time Thank You Alastair and Carolyn Read Less
17 Helpful Votes
Sail Date: December 2017
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have ... Read More
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have given it 5 stars except for the antiquated small tv. Food- Nothing special and definitely lacking creativity. Menu is the same in everyday in all dining venues. Wine- The wine that is inclusive is absolutely dreadful. They are serving Woodbridge which a very low end wine that can be purchased a Walgreens or any other discount retailer. I don’t think we have drank that since college. So we are having to purchase a bottle of wine each night to even have something drinkable. Spa/gym- Spa shower was back up with water and hair around shower. It was disgusting. Also the treadmills were full of dust and dried up sweat marks. Totally disgusting and I did complain immediately as that is a sanitation issue in my opinion. Entertainment- not too much offered, but that we understood that because it is a small ship. The casino is a joke. The most antiquated slot machines ever. Ship- There are several spiral staircases on the ship. The sides of these staircases are covered with dirt, spilled food etc. so dirty and unsanitary. In general the cleanliness of the ship is very very poor. OK now the positives- There are many areas to lounge around the ship. Very well laid out considering size of vessel. Lots of chairs and lounge chairs with different views. There is a hot tub on bow that’s nice. Putting green is great. Pool area nice. Overall this cruise line needs some serious revamping. Seabourne should be embarrassed calling themselves 6 Star. We will go back to Crystal on our future cruising as they are hands down superior to Seabourne. Read Less
9 Helpful Votes
Sail Date: December 2017
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed ... Read More
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed to be really nice and get us away from Fort De France where the regular ships dock.. But there was nothing to do on shore. Now for the food.. unremarkable for a "6 Star" line.. menu was NOTHING special.. The Grill was good but the menu in there never changed for 14 days.. Definitely not what we would consider good food.. had better selections on RCCL and Celebrity.. Seabourn isn't even close to Regent or Oceania which we have traveled on many times.. Service was good around the ship but the beverage selections in the bars needs to be more upscale.. Primary reason for the Two star rating is NO INTERNET included... and the pricing was high.. 4 hours for $39.95 for unlimited it was well over $350 If you are calling your self and all inclusive then include the internet too.. Will be traveling on Regent or Oceania in the future.. Read Less
3 Helpful Votes
Sail Date: December 2017
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have sailed ... Read More
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have sailed on. A bit of background. We seldom take cruises under 30 days. We broke with our tradition in that this was 14 day and a holiday cruise to boot. This trip served as the first leg of a 134 day adventure we had planned. The Sojourn is virtually identical to the Quest which we have sailed on prior. That being said we found a difference in our overall experience. We have two theories for this belief. First it is a shorter cruise and the ship’s company doesn’t really have the time to shine. Secondly being a holiday cruise there are most likely more groups sailing together making mingling more difficult. A corollary to these theories is that ship’s company reflects the guests attitudes. Having said that our overall experience was excellent. We met some wonderful people and had great conversations. We prefered the colinaid to the restaurant. The wait staff,wine stewards and matredee were not only attentive, but friendly as well. We always felt welcome which frankly was not as true in the Restaurant. As the cruise progressed thing improved Would we sail Seabourn again, absolutely. We love the cruise line. Read Less
3 Helpful Votes
Sail Date: December 2017
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional ... Read More
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional service and excellent food have always been our past experience with Seabourn, and similary, was once again. Entertainment, lectures and on-board activites were either excellent or more than adequate. The Carambola Beach barbeque with grilled lobster, a fabulous food spread, exotic cocktails, wine, beer, Champagne and "Caviar-in-the Surf" was a highlight of the cruise. I'd go again just for this! Our other high point was the newly introduced "Grill by Thomas Keller". We had heard from several guests who went the first two nights the restaurant first opened, about mid-cruise, that there were some problems. However, we were able to book a table on the last night of the cruise, and everything seemed to have been resolved by then. The outstanding service, food quality and presentation, not to mention the excellent craft cocktails, wine selection (both by bottle and by-the-glass) were truly memorable. If you go, don't miss their fabulous unique version of Caesar Salad, done table-side. As usual, probably because this is a relatively small ship, it is easy to meet and make friends with others on-board. My wife and I have sailed on some 25 plus cruises on a variety of premium and luxury cruise lines over the last 20 years, and believe that Seabourn is definately our "top-notch" choice. Read Less
21 Helpful Votes
Sail Date: December 2017
First, a little background to put this review in context. We are in middle and late middle age, respectively, one retired and the other still in the workforce. We cruise often, are five star with Holland America Line ("HAL"), so ... Read More
First, a little background to put this review in context. We are in middle and late middle age, respectively, one retired and the other still in the workforce. We cruise often, are five star with Holland America Line ("HAL"), so that line is our point of comparison. HAL is a very good mid-tier cruise line while Seabourn bills itself as a "luxury' line. Thus, on Seabourn, with this smaller ship, we expected more than the very good service we have come to consistently enjoy on HAL. Generally, Seabourn does some things very well. Yet our overall experience, and thus our first impression of Seabourn, is that it missed the mark for consistent delivery of a "luxury" experience. We found a lack of consistency in food and service. Some days and some meals everything was great. Yet at other times it was not up to par (below HAL standards). We also thought that on the Odyssey for our cruise there were many new staff not yet fully trained, and that the ship at times seemed short-staffed, both of which led to some service "misses". As these staff become better trained, and more people are added, some of those "misses" will hopefully disappear. Yet this did impact our cruise. Beginning at the beginning, Embarkation was awful. On HAL we are used to arriving at the port about 12:30PM, waiting perhaps in a short line to see an agent, checking in and boarding the ship. That entire process usually takes about 20 minutes. Once checked-in we typically go to the dining room for a relaxing lunch to start our cruise, avoiding the busy Lido buffet. By the time we are done with lunch, around 2PM, the cabins are ready. On this Odyssey cruise, however, after arrival at the Port we (and most everyone else) ended up sitting on those hard bench-chairs in the Port. We sat for close to 40 minutes before a group of us were invited to join a long line-up to check-in. We then waited in that line another at least 20 minutes. On boarding the ship, the Colonnade (buffet) was, we were told, full, and the Restaurant (dining room) was not open for lunch. So we sat outside after I found a shady spot (not without difficulty). After having a self-serve hamburger (in fairness it was brought to me but I had to go down stairs to order it), we went into the "Square", usually a nice seating area which was also jammed full of tired people waiting for their cabins. The expectation in the boarding documents was that cabins would be ready at 2PM, a reasonable time. Our check-in agent told us it would be 2:30. Yet it was only after 3PM when we finally were told that the cabins were ready. On the much larger ships, with more people and cabins to process, the entire process is far more efficient. The same comparison is made for disembarkation. Not since many years ago have we had to vacate our cabin early in the morning of the last day. Rather, on HAL one may remain in ones cabin until one disembarks, by no later than 9:30 AM. That civilized process is not yet replicated on Seabourn. Rather, we had to be out of our cabins by 8AM, with general disembarkation only scheduled to begin at 8:30 AM. In fact it only began about 8:45 AM, with us waiting in the Club (one of the very nice bars on board which that morning was full of folk waiting for the "all clear"). We waited a bit to allow the crowds to disperse...yet got caught anyway in a hold in a hallway where we had to stand for about 15 minutes and wait until congestion below cleared up. On finally entering the hall where luggage is stored, two of three of our cases were present. Yet the third was not. We noted a bag that was easily identifiable on the slow-moving baggage belt and, when that bag came around again without our third bag having in the interim appeared, we reported our bag missing. We were told that, yes, all bags were off. My wife and the agent went to see if our third bag was elsewhere, while I waited with the other two cases. Lo and behold, after 9:30 a number of other bags suddenly appeared on the belt! So, contrary to what shore-staff were told, not all bags had, even as of that late hour, yet been removed from the ship! Again, this ship has 450 passengers. It thus begs the question as to why HAL ships with three, four, and even five times more passengers can manage a far more efficient and, dare I say, luxurious, embarkation and disembarkation experience. After all, these two experiences book-end the cruise. They respectively set the tone for the cruise to come, and are the last memories which passengers take away. In my view, it is important that these thus be as positive experiences as is possible. At present, however, for this cruise I describe them as a Gong Show (for younger readers or those who never saw this circa 1980's US TV show, Google it). From what I hear, Seabourn will be streamlining these processes in the future. Good; as once new and presumably more efficient processes conducive with the goal of providing a luxury experience are in place, we would be interested in how these work. When we finally got to our room after 3PM, part of our cabin requests were accomplished, yet part were not. There was one person at guest relations who, when I called, was unfortunately completely unhelpful. Thank heavens for our excellent stewardess who sorted matters out, yet that guest relations person was either untrained and/or should go work for a governmental postal service. Alas, this was, however, our continuing "first impression" of what, after all, is billed as a luxury experience. It was in our view until that point the antithesis of luxury. Not a good first impression, yet happily, things did improve. What was good on the Odyssey? In fact, there was lots we ultimately liked: • We really liked the verandah cabin. It was more spacious, with more storage space than we expected (lots of drawers and the walk-in closet is great). It also was nicely appointed. We liked the very functional table in the room and footstool with tray, which facilitated room service meals. The verandah was just fine too. It held two nice chairs with ottomans, and a pub table suitable for a light meal or drinks. • Carambola Beach Day—lovely beach, great meal (grilled lobster) prepared in somewhat challenging circumstances (not on the ship), and everyone, passengers and staff, in a great mood that day, with caviar and champagne in the surf--brilliant! • Thomas Keller: We had two dinners there, each were truly excellent for food and service. • Sommelier Onur, who really knows his stuff and is a very hard worker—the man was everywhere, all at once, yet he did it with aplomb! Sommelier Katryna in Keller was also excellent—quite knowledgeable, also, about wine and how to select for her customers. • Our stewardess was a delight, as indeed were all of them on that floor. • Some dining room (“The Restaurant”) lunches and dinners were excellent—on those occasions everything came together in a symphony of excellence. Following from the last bullet above, let’s review what should have been better. The overall impression we formed is a lack of consistency. For example, some meals were great in the Restaurant, others less so. Some servers really were tops; others were the opposite—for example, when dining with another couple one night (night of the Chef’s Dinner) we were being rushed through course after course until my wife put a stop to it. As our second course plates were removed, she asked the waiter to hold the main course. He at first answered that “they were up”—meaning that he was going to bring them straight-away. We had to tell him, no, we don’t want them yet. In fine dining, should not rushing the meal not be obvious, without the guest needing to state the obvious? Food is subjective, so this is just our taste and preferences. We found some meals excellent whether in Colonnade, Restaurant, or from Room Service. Service also improved as the cruise progressed, as did the food. Yet there were in some dishes too much salt, in our view. For example, the night the BBQ ribs were offered in Colonnade, those were great, yet the baked beans were just loaded with salt (too bad as they were otherwise promising). The lobster soufflé served one evening in the Restaurant also was too salty. Regarding salt, “less is more”. Other spices can be used instead, and more salt can always be added at the table. Regarding the Colonnade, again, some of the servers (at all meals) were better than others. It was not always consistent. As to the Patio, the one night we tried it for dinner we found the service at best perfunctory, with long waits even for a menu. Nice venue, quite decent food, yet the service was “off” that night. It may have been that the area was short-staffed that night but, whatever the reason, service suffered that night. One day at the small pool on deck 5 (a lovely spot), unlike the other days there was no bar-server periodically checking for who needed a drink. A deck-hand/mechanic when I asked kindly agreed to call someone to offer service. The chap who arrived took my order and the order of another lady, and eventually brought our drinks. Yet when I suggested that he see if others wanted a drink (the area was nearly full), he demurred, stating it was very busy at the upstairs pool, but he would send someone. My thought was while it was busy at the upstairs pool, what were we all at this pool--chopped liver? Moreover, I was there another almost two hours and nobody ever showed up to offer anyone anything. The next day it was much better, with servers regularly checking in to see if we wanted anything. That is as it should be, yet it should have happened seamlessly. This again speaks to the lack of consistency in the service. Bar service in the Club was excellent generally, yet some of the new waiters were not aware of what was meant by “soda on the side”. The more experienced ones knew to bring a little beaker of soda water on request. Yet others did not, nor did some clearly understand our drink order the first time. The Bands were excellent at this venue, and got us all up and dancing before and after dinner (it was a different band after dinner). Regarding the Observation Bar, there was a pianist in the Observation Bar. Yet when a few of us went up there one night after the show it was clear she was playing for background only. Other than a few groups most people left as it was kind of “dead”. If it could be made more of an impromptu piano bar, with sing-a-longs encouraged in the later evening, that would be very nice. I bet other guests would enjoy it. Overall, we found the entertainment very good to excellent: lovely cast of talented singers and some nice impromptu shows, including opera on deck one afternoon. Some of the speciality acts were good too. Overall, it appeared to us that the ship was struggling at times with demand. It seemed at times short-staffed, also with lots of new staff. A word on dress code: we expected Seabourn to be more "formal" or dressy than is HAL. In fact, for our 12 day cruise there was only one formal night. While a few gents wore tuxes, many more wore suits (as did I) or sports jackets/blazers that night. At other nights in the Restaurant, while some men wore a jacket without a tie (most nights, as I schlepped a few jackets in my luggage, I wore them) many just wore a nice shirt and slacks. In the Colonnade or at the Patio it was even more casual. In the Caribbean this was not necessarily a bad thing. In Europe it may be more dressy yet, for this cruise at this time, this was what we observed. Bottom line: we bought future cruise credits so we have the "no risk" option to return if we wish with a slight discount. We probably will return at some point to give Seabourn another chance. Yet, as can be seen, we were not blown away by our experience. Our first impressions of Seabourn is a mixed one, more mixed than I thought it would be. 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14 Helpful Votes
Sail Date: December 2017
As a long time Seabourn cruiser (22+ since 1997), I was a bit disappointed with the many things that are no longer "Seabourn Style"... No champagne waiting for you on a tray as you embark the ship. No one beaming and ... Read More
As a long time Seabourn cruiser (22+ since 1997), I was a bit disappointed with the many things that are no longer "Seabourn Style"... No champagne waiting for you on a tray as you embark the ship. No one beaming and saying "Welcome Home" as you board, recognizing you from a precious cruise, or greeting you after returning from an excursion other than security checking you in. No check in while sipping champagne and nibbling canapes in the lounge waiting to be escorted to your room. The gangway person pointed to a crew member near the elevator, who simply punched deck 8 and told me to enjoy my lunch at the patio bar. No explanation, no choice given to dine elsewhere. Honestly, out of 350+ crew, I only recognized FOUR, who have now been promoted. They do seem to be bringing all new crew to the 'older' ships now to train for the new ships coming. The majority of crew I met were on their first contract. Seabourn boasts that the crew members will greet you by name after the first day. That didn't happen until the 5th day, and then only after I mentioned that was lacking at a hosted dinner table. Then the 'upper' crew knew me, but still not the more than 2 or 3 of the crew. Service the first 3 to 4 days was dismal. At breakfast in the Collonade, I would be almost finished with my breakfast before coffee or water was offered. This improved after day 5 when I figured out to sit in the same spot each day near the service area so I could flag someone down. I do expect better service on Seabourn than I receive at Denny's. I was assured the first night that I would receive the traditional invitations to join a hosted table for dinner. That didn't happen the second and third nights. In the dining room, most nights the dessert was served as the main show would be starting, causing us to either miss dessert, or walk in late to the show. How can dinner take more than 2 and a half hours??? If I had not sailed on Seabourn over the last 20 years and experienced the exceptional, intuitive service with everyone knowing my name by the second day, or expected what the brochure still promises, even after the things they no longer do, this might have been a good experience. For those passengers that are moving up from lesser lines, this is still a good product. The ship was not decorated for Christmas. Not even one bow!! Very disappointing. I understand they are trying to save money wherever they can, but really?? No Christmas? Every other ship I have sailed on during December always had decorations up by Dec 1st. The bar is now self service sodas, wine and beer for lectures in the grand salon, and only self service popcorn and sodas for the afternoon trivia games - I have never seen that before. How is that 6 star service???? I don't see much difference now between Seabourn, Crystal, Oceania, and Ponant so I will shop by the best value and itinerary. Yes, Seabourn has the larger suites, but I am rarely in my room. I would rather have better service for the money or spend less and still get better service than I just experienced on Seabourn. On the positive side: The food was amazing and Chef Tom (not Keller) is one of the best I have seen on the Seabourn ships. The singers onboard were fabulous! Brett and Ashley Ricci have stunning voices. Her Opera songs were amazing (and I am not even an opera fan!) The cafe at Seabourn Square is divine - perfect for an early coffee and danish or a late afternoon treat with decadent cookies and desserts!! The beach BBQ at Carambola's was great. The spa is great, the 'sound bath' meditation class was a nice addition. Overall, I am hoping that this little glitch is just growing pains similar to what we went thru on the little ships when they were training new crew for the Odyssey, Quest and Sojurn. I am come back after they are done training... Read Less
6 Helpful Votes
Sail Date: November 2017
We had 12 fabulous nights on the Seabourn Odyessy . After sailing on her in August 2016 we were intrigued to see if it would be as good as our first time on this vessel . YES it was ! What surprises us are some of the negative reviews ... Read More
We had 12 fabulous nights on the Seabourn Odyessy . After sailing on her in August 2016 we were intrigued to see if it would be as good as our first time on this vessel . YES it was ! What surprises us are some of the negative reviews and i sometime wonder if they were on the same vessel or perhaps their expectations differed from ours. We found the service friendly and helpful , particularly once we and the crew got to know each other better . We had some absolutely classic moments where the wait staff knew our drink choices and also seating preferences down to the brand of Vodka / Chardonnay we enjoyed . Our room attendant Jade was the best. Our room was serviced before 9am every day which suited us to a T . Nothing was ever a problem and she kept our sparkling water/ liquor replenished daily . The restaurant was consistent with its service and food quality . We had breakfast and lunch here occasionally and enjoyed the change from the Colonnade and the Patio Grill. We had dinner twice at the Thomas Kellar Grill and enjoyed both occasions however we loved Restaurant 2 that's no longer available more , bit that's life . The Colonnade had some great theme lunches , the German lunch was a highlight with Roast Suckling Baby Pig. For us the absolute highlight was the Champagne and Caviar in the Surf day at Carambola beach. It surpassed anything we have ever done on any Cruise anywhere . The attention to detail is a credit to the staff with a very inviting private beach side setting on Carambola Beach . With over 700 Char grilled Caribbean Lobster and eye fillet Steak this was a day to remember. We had Complimentary Watersports along with the famous Caviar and Champagne in the Surf. The entertainment was superb and noticeably better than our last cruise , congratulations Seabourn for that improvement . Seabourn Odyssey is for relaxed well traveled individuals who can can laugh at themselves and enjoy the finer things in life. Its a one class vessel with all restaurants/facilities available to all . Read Less
4 Helpful Votes
Sail Date: November 2017
My wife and I have over 100 nights on Seabourn. We got to experience the transition from small ships to the Odyssey class and subsequently, the departure of the older and smaller ships. We only travel on the luxury lines and are not big ... Read More
My wife and I have over 100 nights on Seabourn. We got to experience the transition from small ships to the Odyssey class and subsequently, the departure of the older and smaller ships. We only travel on the luxury lines and are not big shore excursion customers Our boarding and initial experience were as expected. Our Penthouse was clean and well appointed as previous ones were. The cabin stewardess was excellent and we has always found that Seabourn beats any other luxury line in training personable and efficient steward/stewardesses. We were traveling with friends and dined with them at lunch and dinner. On the very first night we experienced spotty dining room service. We chalked it up to the stress of the passenger turnover day. Unfortunately, this service slippage continued through out the voyage. We would always seem to have to wait for the initial order of if that was fine we would experience a wait for a dessert menu while the rest of the dining room picked up around us (we always ate late and seemingly closed the resturant frequently). Bar service was spotty as well. We knew the bar manager from previous cruises and watched him work very hard to bring his crew together. Unfortunately, they just weren't up to the task. We frequently had to get up to retrieve our drinks from the bartenders. One bartender was apparently required by staff to cover a tattoo with an arm bandage (we asked because we are concerned that she had been hurt) and thus seem to develop a small attitude. This was our first Seabourn trip ever when we didn't tip either a bartender of other wait service staff. Though out the trip we would at times receive the 6 star service that is advertised but as fast as it appeared, it would disappear. We emailed our travel agent with the report and she must have immediately forwarded our concerns to Seabourn management. And here is where I must give Seabourn full credit for listening and trying to please passengers. With 1 day left in the cruise we were summoned to a meeting in the square with the captain and hotel director. They took one full hour out of their busy day to listen to the good and bad. Both were apologetic and did not try to offer excuses. We were so impressed that we made a future cruise deposit, an action that initially, we were not going to do. In summary, we feel that Seabourn grew too fast. They were unable to keep up the "Yacht" service level. The addition of the 3 large ships went well. But 3 small ones went away, along with some of the better employees during the transition to the 2 newer and larger ships. We equated the service problems to a sports team that tried but just couldn't mange to work together as a team to win. I rate this cruise as a 3, as there were shining moments, followed by, service that was not up to Seabourn's historic standards. Read Less
4 Helpful Votes
Sail Date: November 2017
This was a 10 year wedding anniversary cruise and was a bucket list cruise and the price was right for the amount of days. Roundtrip Miami was a plus rather than having to fly to Barbados or St. Martin. First of all, let me say that I ... Read More
This was a 10 year wedding anniversary cruise and was a bucket list cruise and the price was right for the amount of days. Roundtrip Miami was a plus rather than having to fly to Barbados or St. Martin. First of all, let me say that I have been LIVING this cruise through YouTube videos and was thrilled beyond anything to be cruising with Seabourn. Check in was too slow. "Bob" needed much more computer training and kept waiting for the Seabourn rep. next to him to help out. Each rep. to either side checked in 3-4 couples and we were still waiting to be checked in. One issue is that 'Bob' put my husbands passport info and credit card info under my name and didn't know how to correct it. Next, walking onto the ship were several hello's, but there was no one there with a tray of champagne welcoming you like the videos. Though I'm not a big drinker, was a little disappointed. Our cabin was large and lovely. My couple of requests from guest services were not fulfilled. Smart Water and one pint of Jeni's Brown Butter Almond ice cream. Also, my husbands Glenfiddich not there. However, there was a bottle of Jim Beam Bourbon with a note card (unfortunately, it was for the person in the next cabin!). Ok, we will live, no big deal. Bathroom nice and roomy. Minor issues - toilet seat should have been wiped better and vanity had a couple hairs on it. Hmmmm. However the biggest issue was our shower. There was a horrible stench coming from the shower. By the fourth night, I gagged and went to dinner with no make-up. Over the first 5 or 6 nights we had a total of 4 plumbers try to remedy the issue. It calmed the stench down, but it never went 100% away. I heard two other cabins had similar issue as well. After all the above, our room stewardess came over with flowers and........a bottle of Glenfiddich for my husband! Our room stewardess was new, her 2nd cruise. I wondered if the new stewardesses had the lower decks, 4-5, while the more experienced had the higher decks. Other passengers we met felt the Odyssey was more of a training vessel, I can see that. Pool waiters gravitated to the 'regulars' and so it took a very long time to be acknowledged to get a drink. In the back of the ship at the Collonade, the waiter introduced a waiter in training. I did receive my Coke, my husband never did get his water! What is very nice is receiving the next nights dinner menu in your cabin each night. The majority of the time it was right and I'll leave it at that. The Herald is the daily paper with all the happenings. I showed up for a facial talk at 2pm in the Spa as stated in the Herald. I was told 'no there is no talk'....long story short - that was a mistake and the girl who gives the talk was on her day off. I did win the $150 grand prize for the spa. I didn't bother looking at the letter until right before using it for a facial. It actually 'expired' on November 10. The cruise didn't start until Nov. 11. Oops, again. The facial was $219 and so I had to pay the difference $69, no problem. Unfortunately it felt like at $69 mini speed facial. After I made myself clear I was not purchasing the products (which they get credit for) she quickly gathered her things and advised for me to meet her at the front desk. Now I've had enough. For the first time ever, I did not leave a tip. This was so different than the facial I had on Crystal in May, so luxurious and relaxing, I had it twice on my 14 night Crystal cruise. The Thomas Keller Grill was indeed a highlight. Lobster Thermidor superb as the Rib Eye. From start to finish, and a Lemoncello, absolutely superb, both service and food. Our Cruise Directors Ashley and Chris were Super Excellent. I adored the comedian Dale Gonyea - how refreshing and creative. The four singers - we enjoyed them so much. They are so talented I hope they achieve their dreams. The Internet guys Franco and Juron were so wonderful, a true GOD send. The food portions are small, but I liked that. It's a cruise, you can always ask for more. How I would sum up this cruise is that the passengers, as wonderful as they were, they know their wines and spirits. Ordering pre-dinner wine, appetizer wine, first, second, third course wines, then entrée wine and whatever in between. I found the passengers enjoying their books and pool time. Only 2-4 couples ever danced at any venue. This was indeed certainly different from our Crystal cruises = those people are so much more livelier and live it up, all ages. So even though there were many oops/issues, in time I might try them again. It's just that between Crystals new cruise ship being built and Virgin's as well, I look forward to both of those. For now my money is better spent on Oceania and Crystal. Our Oceania cruise last December was flawless and actually surpassed Crystal. Read Less
5 Helpful Votes
Sail Date: November 2017
This was our first cruise with Seabourn and it was excellent from beginning to end. The organisation from the point we arrived at Miami from London was well thought out and expertly executed. We were greeted at Miami with a private car ... Read More
This was our first cruise with Seabourn and it was excellent from beginning to end. The organisation from the point we arrived at Miami from London was well thought out and expertly executed. We were greeted at Miami with a private car which took us for a one night stay at The Four Seasons. The private car from the hotel, to the port and then embarkation on the Odyssey were faultless. Our suite, 645 was very clean and spacious. Throughout the cruise it was impeccably serviced and any requests were happily satisfied. The main dining room was our preferred option for lunch and for dinner and the service was elegant and friendly. We also like ambiance at the colonnade restaurant with the buffet. Whichever dining area we chose the food and the wine was delicious and every meal was a good experience. We love good food and good wine and it was a surprise at how high they set their standards. We were agreeably surprised at how spacious the Odyssey is and we were always able to find a quiet corner to relax. The whole team on the Odyssey seemed to be so keen to ensure that our time on board was the best it could be, they succeeded! We have already committed to another cruise on the Odyssey in 2018. Read Less
10 Helpful Votes
Sail Date: October 2017
On 11/11/17 my 89-year-old mother and I disembarked Seabourn Odyssey after a 12-day Caribbean cruise. It was our first Seabourn cruise. Most of my cruises have been on Holland America (700+ days), Regent (200+ days), Celebrity (80+ days), ... Read More
On 11/11/17 my 89-year-old mother and I disembarked Seabourn Odyssey after a 12-day Caribbean cruise. It was our first Seabourn cruise. Most of my cruises have been on Holland America (700+ days), Regent (200+ days), Celebrity (80+ days), Viking Ocean (50+ days) and I have cruised on many other lines but not Silversea or Crystal. This cruise was selected since I only had a three week window of availability in which to find a cruise that would meet my mother’s needs – in and out of the U.S. on a small luxury ship with standalone showers (or preferably a handicap cabin but none were available on any possible cruise option when booking only three months prior to sailing). We usually book cruises at least 18 months in advance but mom wanted to go on something sooner than her next booked cruise in February 2018. MUSTER DRILL – On other cruise lines passengers that use walkers and wheelchairs meet in a special place for muster or they are told to come down early or there is a special way to handle it. I called Guest Services and was told mom could stay in the cabin per the Safety Officer. I had never heard of this before and repeated it two different ways and kept being told that I should attend muster and mom didn’t have to. Mom was happy with that and changed into her spa outfit for her 5 PM massage. I was shocked to see her wheeled into The Restaurant in a Seabourn wheelchair during muster. She was embarrassed due to her attire and I was also miffed that her own transport chair wasn’t used. After muster was over mom told me that the steward that was pushing her didn’t believe her when she said that Guest Services told her to stay in the cabin. I went to Seabourn Square to talk to a representative and the Guest Services Manager came to meet with me. She told me that I must have misunderstood what was said since every guest must attend Muster. I told her I didn’t misunderstand anything since I was the one that kept repeating, in different ways, what I had been told. The Guest Services Manager apologized for the miscommunication but continued to believe that I misunderstood. Two hours later a representative of the Safety Officer called to find out when the Safety Officer could come to the cabin to give mom her personal instruction since she was told not to attend. I think the miscommunication was between the Safety Officer and the stewards checking the cabins! BEVERAGES – We were both looking forward to Seabourn since it was a new experience. Mom especially was interested in ordering the caviar whenever she wanted as well as the champagne! She really liked the caviar and ordered it three times and enjoyed the champagne, too. Alas, my beverage of choice is water, and I drink a lot of it every day, so when I am on a cruise where beverages are included, I drink room temperature bottled still water. I was unable to get room temp bottled still water twice at Coffee Bar and The Club. It was also challenging to get it in The Restaurant. I solved this by carrying around a 1.5 liter bottle of water most of the time. Bringing in my 1.5 liter bottle of water from our cabin actually caused a problem at The Grill by Thomas Keller. The waitress said she had to go check with her manager to see if I could keep the bottle of water on the table. This was a bottle that I brought in!! I explained that I better be “allowed” to keep the bottle of water or we would leave. She checked with her manager and lo and behold, I was allowed to keep the bottle of. Other than that one issue at The Grill, we enjoyed our meal so much that we went back a second time. Those two meals were the highlight of our dining experience on Seabourn. I do not drink caffeine but sometimes I do like to drink a fruity, decaf hot tea. However, Seabourn does not have any fruity teas. The crew tried to give me mint and hibiscus teas but neither of those are fruit as far as I’m concerned. They also gave me orange pekoe tea. I realize it is my fault for not inquiring in advance on what type of hot fruity tea is available, but all of the other cruise lines I have ever cruised on have had at least one kind of fruity, decaf tea such as cinnamon apple, cranberry apple, orange spice, etc. so it never even occurred to me to ask in advance. It is interesting to note that on Day 10 I was told that there were no more travel lids available for the paper cups at Coffee Bar. This was confirmed by a receptionist at Seabourn Square who called someone and was told that they wouldn’t be replenished until we docked in Miami. On Day 12 we docked at 7 AM and by 8 AM the lids were available at Coffee Bar. I’m not sure that they were truly replenished first thing that morning, but that is when they became available again. CABIN – We had a Veranda Suite on deck eight. Our stewardess, Kudzi, did a fine job and we had absolutely no issues with the cabin or the housekeeping. Our only request was to have raspberries and strawberries every day which she delivered daily around 1 PM. We also asked for a night-light for the bathroom and were given two battery-operated candles that did the job in addition to our own nightlight plugged in under the vanity mirror outside the bathroom. The cabin was smaller than a Celebrity Sky Suite or a Holland America Neptune Suite but we knew that prior to the cruise and were okay with that. PORTS – I thought that it was very odd that at every port there was never a crewmember at the bottom of the gangway. When my mom and I would get back from touring, I would climb up and request help for mom. Then I would return to the bottom of the gangway and wait with mom. At the bottom of the gangway Seabourn always had a small canopy with four chairs, a cooler of bottled water and a cooler of wet towels, but no one ever manned that area. ADA – Mom uses a rolling walker when on the ship and a transport chair (a lightweight “wheelchair” with 4 small wheels) in order to explore the ports. Prior to the cruise I talked to the special services department of Seabourn three times to make sure mom would be able to get off the ship at the nontender ports and I was told that it would not be an issue. She WAS able to get off the ship at nontender ports, however, it was an issue, at least in my opinion! Three of the gangways were very steep and she had to be carried down the stairs. On other ships there are often special gangways for people with mobility issues. However, on Seabourn it seems they only have gangways with steep stairs at some ports. Luckily mom only weighs 110 pounds and her transport chair is 26 pounds. I could not bring myself to watch when the crew carried her down the steep gangway steps. They probably have lots of experience with this, but it seems that there is an easier and much safer way like I have experienced on other ships. ADA – Another thing to note on the Seabourn Odyssey if you are mobility challenged is that none of the exterior doors are automated. The doors are very heavy and have to be manually opened. Also, the ramp leading from the pool area on deck 8 (by The Patio Grill) to the corridor where the rooms are is a bit steep. I know my mother with her rolling walker could not open any of the exterior doors. I don’t know if someone in a wheelchair could do it on his or her own. ADA – Also, unlike on Regent were someone is there to help you with your plate at the buffet, that is not the case at Seabourn’s Colonnade. (Even on Holland America if a crewmember sees someone coming into the buffet using a walker, wheelchair or scooter, a crewmember will go and ask that person if assistance is needed.) Mom would push her walker and I would hold our plates and fill them. I would try to juggle them as best I could so that we could eat together but many times I would end up getting her food and then going back for mine. There was one time when the man that ladled the soup carried it to our table and there was another occasion when I was getting dessert at the Colonnade that a crewmember carried it to our table. Otherwise, the five times that we ate at the Colonnade for lunch were a balancing act. We ate in The Restaurant for lunch the first three days of the cruise but found the menu options way too limited which is why we ventured to the Colonnade. Mom does not enjoy buffets since she realizes she is an impediment to others and would prefer a sit down option. The last four days of the cruise I went to the Colonnade and got mom her lunch and brought it back to the room since that was easier. We tried In Suite dining one night but the food was delivered lukewarm. ENTERTAINMENT – The 9:45PM entertainment was enjoyable, especially the humorist pianist that was brought onboard. FOOD – The biggest area that we had an issue with was The Restaurant for our meals. We ate breakfast and dinner there every day. We went there every night around 7 or 7:30 and on the first night we asked if we could possibly have the same table and waiter each night and we were told yes. We started out by always sitting at table 61. However, we had four different waiters the first eight nights. Jorge, one of the restaurant managers, told us that one of his waiters had to fly home for a family emergency and another one was in the hospital. I don’t understand how losing two waiters out of an entire wait staff would mean that we would have so many new people wait on us but it did. Every night mom wanted Earl Grey hot tea but her hot water needed to be bottled otherwise her ankles would swell. (We realized this on the third day of the cruise and when she started using bottled water for hot tea, her ankles didn’t swell. I know people say the water on the ship is fine, but this is what she experienced.) Anyway, it was very difficult to get a new waiter to understand that the hot water needed to be from a bottle. Likewise, it was difficult for the waiter to understand that we both wanted to drink bottled still water (the waiter would always start pouring water out of the silver pitcher) and that I drink a lot of it. It was easier if I just carried a one and a half liter bottle of water with me at all times and that’s what I did. I met with the guest services manager on Day Two because of issues in The Restaurant and due to the issues I had with getting room temp bottled still water at The Club, Coffee Bar and in The Restaurant. On Day Six or Seven I met with Jorge, one of the restaurant managers (who interestingly enough recently left Silversea after 22 years there) and finally on Day 10 I met with the food and beverage manager. Nothing seemed to change after any of these meetings, but at least I let three different people on the ship know about the bad experiences we were encountering in The Restaurant. Towards the end of the cruise, my mother just kept saying, “I’m over it. We’ll be home soon.” as we experienced one problem after another in The Restaurant. I think the main problem was with the kitchen and not the wait staff. Here are some of the problems we experienced in The Restaurant: I ordered pecan nuts for my breakfast oatmeal and was given pistachios. I then ordered sliced almonds and was given whole, shiny, glazed almonds. I ate one and spit it out since it was so salty it literally hurt my mouth. My mother enjoys salted nuts and insisted on trying one. She also spit it out. When the chef visited our table the next day to apologize, I asked what they are used for. He said that they are used for fish stock and should not have been served to me. By the way, both pecans and sliced almonds are on the breakfast menu. Pistachios are not. A few days later we were told that Seabourn only carries salted pecans since those are what are used for baking. (???) At Carambola Beach a pecan bar was served and salted pecans were not used in it. When I pointed that out to a restaurant manager, we were each presented with a slice of a delicious (unsalted!) pecan pie the next night for dessert. The nasi goreng at lunch was too salty to eat. We also thought most of the cream soups served at dinner were overly salted, but they were at least edible although we usually chose not to eat them. A dinner entrée of pork with green apple coulis was missing the coulis. When I asked for it the waiter brought me diced apples and pistachios which was being served with another entrée on the menu and the waiter insisted it was the green apple coulis. I explained that coulis was a puree but never received it. An arugula salad with tahini dressing was served to my mother completely dry. This was not a special order and was listed on the menu as arugula with tahini dressing. After being shown that it was served dry, the waiter brought her balsamic vinaigrette and insisted it was tahini dressing although we knew it was not. She ate it without complaint and the waiter brought the tahini dressing about 10 minutes later. My mother is allergic to shrimp and peanuts (not life threatening) and received them on several occasions but since they are non-life threatening allergies we explained many times that she could pick them out of her food and that was fine. One night a butternut squash soup served with scallops and pumpkin seeds was on the menu. Without asking her, the chef decided that due to her allergies she was not allowed to have the scallops or the pumpkin seeds. So, although she was served shrimp on more than one occasion, she was not served scallops or pumpkin seeds. At the “Chef’s Dinner”, which is a set menu, the dessert had many components. One of the components was frozen chocolate ganache. I asked for just the frozen chocolate ganache and not any of the other components and was told “okay”. What I received were disks of frozen chocolate ganache floating in a pool of melting vanilla and strawberry yoghurt (i.e. frozen yogurt). As the waitress placed it in front of me (and without me saying a word), she told me that she explicitly told the chef that I just wanted the frozen chocolate ganache but was told no. Because we were so unimpressed with the desserts on the menu, we special ordered a blueberry pie. On the evening that we were to get it (as requested we gave 24 hours notice), we started to leave The Restaurant since it had been 2 hours and 10 minutes from the time we sat down for our dinner. As we were standing up our desserts were delivered – blueberry “muffins”. Since we had different wait staff almost every night, we would tell them at the very beginning that we wanted to be in and out as fast as possible. There were still three other occasions when we left without getting dessert since we waited at least 20 minutes after ordering our dessert and when it still never showed up we just left. On two occasions I ordered sambal and mom ordered mint sauce. The waiter repeated each condiment but they were never delivered. SUMMARY – Mom and I had a good cruise and many of these items are trivial, but when paying what Seabourn charges and after reading many reviews and knowing the crew to passenger ratio is much better than Holland America and Celebrity, we had high expectations. Our expectations were not even close to being met and therefore we will not book another Seabourn cruise. The good news is that I lost a pound on this cruise which has never happened before since I usually gain 5-8 pounds! Read Less
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