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34 Seabourn Caribbean Cruise Reviews

We chose Seabourn having traveled with them before. As always the staff were delightfulm friendly, helpful and efficient. Our cabin was clean, spacious and well provided minibar was continually restocked. The food on board was generally ... Read More
We chose Seabourn having traveled with them before. As always the staff were delightfulm friendly, helpful and efficient. Our cabin was clean, spacious and well provided minibar was continually restocked. The food on board was generally superb. We ate mostly in the main dining room for dinner, Colonnade for breakfast and pool bar for snack lunch. Othee options available all the time. Simple continental breakfast from early in Observation lounge. Coffee and tea plus pastries to take away or have in Seven Square. amazing afternoon tea in Observation lounge. The entertainment team were a very high standard with excellent musicians and guest artist pianist fantastic. The guest magician was just ok and the onboard lecturer for our trip was not very good. we only went to her first lecture - it was much too generalized. the UNESCO speaker was excellent and enthusiastic. There were two disappointments on the cruise. The Keller grill was well below expectation. At least 3 other couples we met cancelled thier second booking as main dining room better! My Caesar salad made at the table had a lot of mustar, anchovy and Worcester sauce and was rather spicy and not at all creamy. I ate very little and the maitre D' just nodded when I said, not what I expected. The included wines were very nice but the sommellier did not ask if we would like to see additional wine list The excursions from the ship were expensive and we were not happy with our trip to the Cousteau reef in guadaloupe. We expected to go snorkeling on the reef, but in fact had a glass bottom boat trip over the reef, which is not in brilliant condition any more and then were taken snorkeling for 20 minutes nearby. This cost $169 each! Complained to services manager who said he would feed my comments back into the system. Read Less
Sail Date January 2020
Honeymoon We had a PH for 4 weeks. My parents joined us on 4th Jan. My 82 old mum was ill for the last days of the trip and was disembarked by ambulance to a hosp in Barbados on 18/01 thereby missing flt back to the UK. My 83 old dad has ... Read More
Honeymoon We had a PH for 4 weeks. My parents joined us on 4th Jan. My 82 old mum was ill for the last days of the trip and was disembarked by ambulance to a hosp in Barbados on 18/01 thereby missing flt back to the UK. My 83 old dad has dementia. My mum was discharged today and has been pronounced fit to fly by the doctor after suffering with pulmonary congestion. My problem is this, we booked our tickets with Seabourn Flight Ease, first class with BA. I am unable to access the booking as it says agent has to do it. I now hear from BA that Seabourn called to amend the ticket but BA needed further information. Seabourn did not go back to them until after the flight had left so we were classed as No Shows. BA have said that it is down to Seabourn to sort it out, they are the named party on the Atol certificate. Seabourn Family Assistance in Seattle are telling us that they can not assist us and our only choice is to purchase tickets for c$21,000Us, 3 club seats and 1 premium economy. I am getting no where fast! Having spent over £60,000 on this trip I feel that Seabourn have left us high and dry! Our time onboard the Odyssey was very nice, although having sailed on Seabourn for many years we notice the cutbacks. On the whole the staff were great, especially the bar staff, our stewardess, who couldn’t do enough for us and although service in the Restaurant was a bit hit a miss we found a great waitress called Beiber who was amazing. Special thanks goes to Mirelle, the assistant hotel director, Alex, the head sommelier and Chiprian in the sky bar. The doctor and nurses were lovely to my mum and all of their work to get her disembarked by ambulance and admitted to hospital was second to none. The cruise director Robert was great and the singers were superb. We ate in the Thomas Keller restaurant twice and that was very good, although limited on choice. Read Less
Sail Date December 2019
Had previous safe trips but this one was horrible. Not only injured but upon return home was advised by ship insurance carrier that we required tons of previous medical information in order to obtain satisfaction for injuries and loss of ... Read More
Had previous safe trips but this one was horrible. Not only injured but upon return home was advised by ship insurance carrier that we required tons of previous medical information in order to obtain satisfaction for injuries and loss of ship use for 10 days after injury. Tender was ordered to stop operations after my injury but should have happened in advance. Lack of security to stop Tender operations in rough sea resulted in personal injury. Poor food service in all restaurants, except room service ; obnoxious child in suite opposite ours was running about unsupervised and sometimes naked and knocking on doors before 6am! Ship medical officer was less than helpful and failed many requests or obtain my medical records. Ship did have highlights but since this was a cruise to latin isles there was little to none of latin music in clubs or entertainment Ship excursions were less than satisfactory; on one the guide was obnoxious and some cruise members were stuffed 6 into a 4x4 car resulting in pain and back injuries. We lost 3 excursions booked in advance; 2 cancelled due to Tender injury and 1 cancelled at last minute by vendor. We recommend NOT using the ship for excursions but booking you own, either on the dock upon arrival or with other companies in advance. Read Less
Sail Date December 2019
Having cruised with around 8 different cruise lines over the last 25 years, we decided to up the anti and try Seabourn as we do like the finer things in life including champagne! We weren’t disappointed. We never saw a queue the whole ... Read More
Having cruised with around 8 different cruise lines over the last 25 years, we decided to up the anti and try Seabourn as we do like the finer things in life including champagne! We weren’t disappointed. We never saw a queue the whole two weeks of our holiday. We are very picky when it comes to food, service and drinks and we can honestly say that we could not find one thing to criticise. We had an Ocean View cabin on Deck 4 in the centre of the ship as a precaution in case of heavy seas and this cabin suited us as it was conveniently located close to the Restaurant. The embarkation and disembarkation were seamless. We used our own private transfer to and from the airport with Renaldo Matthias of Exquisite Transport who we have used before and he is always reliable and meets us in his air conditioned BMW with refreshments and local news and knowledge. The food onboard was great in particular the fish at the Patio Grill and the Indian Buffet in the Colonnade. We met many interesting people during our two weeks - staff and crew. The staff quickly learn what your favourite tipple is and if you have special requests - just ask. Formal Night at the Captains Table was a delight. The Beach BBQ was great fun and the lobster was delicious. We tendered the majority of our islands but the crew were very conscious of passenger safety so we had no reservations even in high swell. Plenty of storage in the cabin and the stewardess couldn’t do enough to please us. We will certainly be booking our next Seabourn as soon as we can. Read Less
Sail Date December 2019
This was a wonderful, low key cruise. The ship is small with just 450 people and nothing was ever crowded and I never felt cramped. The staff were wonderful, helpful and friendly - all of them. I especially liked eating at the Patio ... Read More
This was a wonderful, low key cruise. The ship is small with just 450 people and nothing was ever crowded and I never felt cramped. The staff were wonderful, helpful and friendly - all of them. I especially liked eating at the Patio Grill. It was a small but varied menu for lunch each day and a larger menu for dinner There are numerous bars with great bartenders who have fun stories and remember what you like to drink. The Grill by Thomas Keller had great service but none of us found the food to be that outstanding and preferred the dining room or Colonnade for dinner. The suites were wonderful and the balconies were put to good use. We were on the 14 day exotic Caribbean and frankly the ports were not of much interest. We had two beach parties that included caviar and champagne - both were a lot of fun. The passengers were very friendly and relaxed. All alcohol, except high end wine, was included and was very good brands. This was not a get drunk party boat. It was very relaxed and sophisticated in a non-snobby way. Very smooth embarkation and disembarkation. Read Less
Sail Date December 2019
Beautiful beaches great islands. We got upgraded to a penthouse (handicapped) but didn't bother us since it was bigger than the other suites. Almost the size of an owners suite and updated furniture ! The pre cruise and post cruise ... Read More
Beautiful beaches great islands. We got upgraded to a penthouse (handicapped) but didn't bother us since it was bigger than the other suites. Almost the size of an owners suite and updated furniture ! The pre cruise and post cruise arrival and departure was through seabourn and without any issues. La samana in st martin and Fairmont Barbados both great properties! The downgrade for this trip is the restaurant service in the buffet restaurant was horrible you would get a drink and never see your waiter again for any sort of refill! This was a recurrent theme on the ship even after we commented to the managers in the buffet. The saving grace were the two Alex waiters. They were the best on the ship and we always looked for them and they saved the dining experience for us even the Keller restaurant Grill was just OK. Our stewardess Sonja was gracious and responded to our requests. The guests on the ship were friendly and cocktailed! The shows talent was excellent. The ports were all amazing. I hope that the service doesn't keep slipping on Seabourn since there are great cruises on Silversea and Regent for the same price point and better service! Read Less
Sail Date November 2019
It is 16 years since we last sailed on Seabourn - when the ships only carried 220 passengers so this was a new experience on a larger ship. We thought the ship size was actually better, with more restaurant space and better entertainment. ... Read More
It is 16 years since we last sailed on Seabourn - when the ships only carried 220 passengers so this was a new experience on a larger ship. We thought the ship size was actually better, with more restaurant space and better entertainment. The cabin was a perfect size with a good size bathroom, lounge area and balcony. The ship was lovely and clean and restaurants and all public rooms very comfortable and I would say recently refurbished. The shower was small but adequate although I feel they would have been better with a larger shower and no bath. The Hotel Director - Therasa - “old” Seabourn was amazing. We felt that some of the staff weren’t upto the usual Seabourn standard- but most were. No sure that Seabourn actually needs a Celebrity Chef collaboration, don’t think this addd to the experience as Thomas Keller appeared to have too much influence on the menus. Our stewardess Erika was fantastic. The Collonade Restaurant was great for Breakfast and lunch as there were lots to choose from. The restaurant was sometimes a bit limited on an evening. Seabourn do need to start and specify which wines are included as at times it was confusing. They also need to not fall totally under the Carnival Umbrella as we felt that would do them more harm than good especially with the number of Top End luxury cruises currently on the market. Read Less
Sail Date November 2019
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but ... Read More
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but that seemed to magnify the faults when they showed. Breakfast in the collonade was an American buffet and options including none cremated bacon were available to Oder; however the staff never once got it right. On one occasion an English Breakfast with English bacon not crispy. Grilled tomatoes, eggs over easy and toast was served as two eggs served over easy. Seabourn need to encourage use of order pads or the tablets used at dinner to easily solve this issue, the food was good but similar in all venues on some nights which wffectively meant choose room service before 1900 or after 2200 to avoid the dinner menu. The bar was a popular area for many passengers and the unlimitedcdtinks were a major feature for some. The itinerary on the first week was much better than the second week and beach days which followed in succession were a bone of contention amongst many so spoke with. The cabins were comfortable (V6 grade) and a spacious walk in wardrobe was a great feature. We had issues with our steward who failed to deliver the daily programme, failed to replenish the soft drinks in the fridge or note our preferences but these were not so big an issue - because we had a steward did not mean we were unable to do things ourselves. The trip was very good but not exceptional and I think that if the company manages expectations rather than raises them with false hope they will continue to do well. It's very good and enjoy it but don't expect the earth - believe me the positives outweigh the negatives. Read Less
Sail Date March 2019
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, ... Read More
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, Viking, Holland America, NCL, Regent, QE2...other Cunard line ships, Windstar, Star Clipper, National Grographic, Private charters and cruised our own boat for many years. For this cruise (12/22/2018) We made our own flight reservations and arrived a day early to enjoy some time on St Maarten. Seabourn made the hotel & transfer arrangements. Hotel (Belmont de Samana, St Maarten) was pretty bad (no hot water, messed up the arrangements for transfer to ship, couldn’t sort out the dinner reservations and kept thinking we were different guests in a different room. Even so, beautiful location and we still enjoyed being there (though only being able to take cold showers was not that pleasant.) Embarkation went fairly smoothly- at first they couldn’t find us but then got us onboard and photos and told us our room would be ready in an hour or so. We had the buffet lunch and proceeded to our room. Penthouse suite was nice and roomy. Lots of drawers, big closet, luxurious bath. Room Steward offered champagne. I had arranged a dinner in KT Grill for first night to celebrate my husbands birthday. No mention of his birthday at restaurant or room ( I wasn’t expecting a big deal but perhaps a little candle would have been nice.) Dinner was ok - rather mediocre - very snooty attitude and you could observe disputes between the wait staff which didn’t add much of a pleasant environment. We use to love dining at The French Laundry - TK’s original restaurant in Yountville - I doubt he’d like what they’re doing under his name on this ship!! We won’t return. We also discovered there were no papers in our room with information about internet, itinerary, excursions, spa, in room dining or even a ship map. So, after dinner we went to the square and tried to track down some information. No staff were available and there seemed to be many passengers with the same problems trying to find out info. We gave up and strolled around the various decks trying to get oriented. The second day we were anchored off St Kitts. Planned to go ashore and do some exploring on our own. Stopped by the destination desk to get maps and some tips on taxis in to town, etc. Local woman was at desk and told us the only option was to stay at the Carambola beach club...saying everything was closed, no taxis, no shops, no touring, etc. we found out much later she was working for the Carambola Beach club and was not telling the truth but we never tried to go ashore because it seemed there would be no way to get into town. (She said it was not walkable). We decided to explore the ship and maybe have lunch at Pool Grill. Everything was closed except the buffet. Tried visiting the Spa - all personnel were at beach. In the end we had a quiet reading day in our suite. We got several phone calls in which various ship personnel kept asking my husband if he’d like to celebrate his birthday (since they had forgotten the day before). We decided we’d have his celebration with in room dining that night. So, when it was time to order, we called room service- there was no paperwork with a menu in our room so they couldn’t take an order so we had to track down our room steward to get the current menu. She insisted it was December 22 and gave us that menu (it was actually the 23rd) we called again to try and order. The kitchen said we had to use the menu from December 23rd. So we went back to the room steward and she gave us the menu for the 24th because she didn’t have the menu for the 23rd. Eventually we were able to order a couple of salads, a club sandwich and a cheeseburger. Food arrived about 40 minutes later. Cold burger & fries, barely edible salad, dry sandwich. 2 ice waters. Nothing indicating a birthday...we strolled the decks, nothing going on so returned to our suite, sat and watched the moon and had a quiet reading night. In general, I would say this is a rather boring cruise with very little information available to passengers. No announcements, no help with basics like internet, no orientation and late or nonexistent paperwork in the suite. We are fairly self reliant and creating our own shore excursions (there are NEVER any staff to help with booking). Since almost all the ports are anchor/tenders it is a bit more complicated than simply stepping off the boat on to the dock. We do miss the ship events, lectures, entertainment that we’ve enjoyed on other cruises (they seem to be nonexistent, cancelled at last minute or very badly organized on this cruise). A note on the (Penthouse Suite) on the 10th floor: DON’T BOOK it!!! Above our suite is the outdoor game area (shuffleboard, table tennis, etc. VERY NOISY starting early in the morning and lasting all day!! So in closing we are sticking with Silversea, Viking, Charters and anyone else but the CARNIVAL line and SEABOURN!! Cons: poorly organized, unprofessional staff, mediocre food and waste of time & money!! Pros: quiet, not too many activities, lots of time to yourself, some beautiful sunsets on this itinerary comfortable bed, spacious suite. Read Less
Sail Date December 2018
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. ... Read More
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. Even a Royal Caribbean do better. The Good: Fast and easy embarkation, beautiful ship, spacious suite, spacious bathroom, excellent food. Thomas Keller Restaurant was the best. Their Menu was to die for. Excellent staff. Loved the caviar service in stateroom. The all inclusive is the best thing you can have on a cruise. Good amenities, More mature and upscale but mostly friendly passengers made it classy. The assistance at debarkation to get a taxi, etc. make you feel special. Room service on disembarkation day, most cruise lines don't offer room service on disembarkation. The bad: Just average service. Slow most of the times. We met our room attendant around 9 pm when we called guest services because the room was too warm. (We called 3 days in a row to get the AC checked and stateroom was never cool the whole week). Even on a Royal Caribbean the room attendant make the effort to meet and greet as soon a you board. We were never called by our names by anybody. Every morning we had to wait 20-30 min for the same Cappuccino and Omelette I got for breakfast. On the dinning room we waited for wine, long wait between courses (at least 10 min) and they took a long time to remove dishes too. Gym is tiny and is not really usable, just 3-4 treadmills and a few leg machines. Room service had a limited menu. Not related to the Cruise, but be aware of a Chaotic St. Maarten Airport. Only one line for Security with only 1 metal detector and 2 x ray machines for the whole airport, the wait was almost 2 hours to get thru, then got into a very overcrowded and cramped gate area. Our flight was delayed 2 hours, so it was very exhausting experience. I really sound like a lot of pity winning, but I have done over 40 cruises, from Royal Caribbean, Windstar, Celebrity and now Seabourn, I was expecting excellent Service from them. It was a fantastic cruise, don't get me wrong, but for what we paid, the expectation was high and it came short for me. Other passengers said the same about the Odyssey, and It might be different experience form other ships. I might be willing to try again in a different ship. Read Less
Sail Date December 2018
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ... Read More
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ship. The private island was cancelled due to choppy waters. They made up for it with the Market Lunch in the Galley kitchen. Enjoyed the unexpected day at sea. Next day was Guadeloupe which was unfortunately basically closed for Easter Monday. The rest of the trip went seamlessly. We ate in each of the dining venue options, MDR, Colonnade and TK Grill and the patio grill. All a different experience but all delicious. The entertainment was enjoyable. Really enjoyed The Trio and The Band as well as the pianist in the Onservation Lounge. We enjoyed one tea time, their tea selection was quite enjoyable. The intimacy of the cruise at 450 pp was really a highlight! Read Less
Sail Date March 2018
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group ... Read More
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group (someone I had invited). When I requested a the same for the other two cabins I got a very negative/rude response and attitude from the Customer Rep who told me she had to charge me $100 for each of the other two. Her supervisor was no better. When I finally received the two missing brochures, they were both in the name of the only man in group, again! I wrote to Seabourn's home office explaining that this was very chauvinistic, but got no response for over a month. On the Odyssey ship the issue continued. All invitations to special events with the Captain etc. were only sent to the cabin of the only guy on the trip. As a group we laughed about how absurd it was that Seabourn would only cater to the only man in the group. But this is no laughing matter. As a working professional woman this is troublesome. I deserve to be treated equal to the men on Seabourn cruises. Furthermore, while the islands were absolutely gorgeous, on the ship I watched a supervisor scream at an employee, and when the supervisor realized I was behind them, he was apologetic. Seabourn is an inferno. Staff in the Restaurant complained about the company. Staff all across the ship (Destinations, Restaurant, Cleaning crew, and Customer Relations) had negative things to say about Seabourn. In fact, one advised me to travel with Crystal cruises going forward. I will follow their advice. This is the last trip we will make with Seabourn. There is no room in todays' environment to put up with rudeness, chauvinism, employee mistreatment, and a lack of customer care. Ignoring a customer's plea makes no business sense either. Read Less
Sail Date March 2018
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in ... Read More
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in Solarium with a soaking tub and a lounging bed. lots of open deck space, and a variety dining venues made this a great trip. what we got as perks. An invitation from the Master for a bridge visit when the ship is in port. A personal visit from the Hotel Director. Fresh orchids or potpourri in your bathroom. All-natural Molton Brown bath and beauty products including Pure Pampering bath oils. A large basket of succulent tropical fruits. High-quality bathrobes, soft and luxurious. Complimentary Internet service. A large bouquet of fresh flowers when you embark. A convenient espresso machine with a variety of coffees in your suite. Swarovski Optik binoculars in all Premium Suites Complimentary private car transfers between airport and ship.* A choice of daily newspapers delivered to your suite.** Wellness Bag exercise kit containing easy-to-carry workout gear Read Less
Sail Date March 2018
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night ... Read More
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night before) and were greeted by a smiling reception crew (just a few feet from where our taxi dropped us) we knew this was going to be a “wow”. The Seabourn Odyssey kept up this extraordinary level of service to the very last goodbye after clearing customs on disembarkation. Every one of our needs was eagerly anticipated and offered without having to ask! On arrival day we showed up 2 hours early thinking we may have to wait around. No. They welcomed us on board and hosted a wonderful lunch advising us that room may still take a couple of hours. We actually checked our room early and were delighted to find it was ready and suitcases had already arrived. We were set to go. Never a line up. The cabins are large and very well layed out. Ours (balcony 718) was nice with a beautifully appointed and spotlessly clean bathroom including a bathtub. Absolutely nothing to complain about and the room service was wonderful (thank you to Tanja!). On dining. As expected all meals were a 10. Even the buffet had tremendous selection of beautifully prepared food, lots of seating and never rushed. Always exceptional service and you just could not go long before a server was at your elbow for anything. They would even carry your plate from the buffet to your table. The Grill (featuring the menus of Chef Thomas Keller) was superb. We had an amazing meal with no complaints. One suggestion would be to offer 2 different size portions. It is a shame to have to leave 1/2 a beautiful steak uneaten! Reservations here, however, were another matter. They were always required and difficult to get. We only had one seating using a table of 4 (2 seats sat empty) that could easily have been shared. Many guests complained about this and I wonder whether this was done intentionally to keep up a synthetic demand. Everyone we talked to always mentioned many empty tables yet no waiting list ever offered! Hint to Seabourn...offer a wait list. Even for appearance sake, every table should always be occupied. On entertainment. Again, spotless! Shows exuded talent, were on time, varied, and enjoyable. Really liked Mark Donahue who was a multi-instrumentalist and singer. Did an amazing compilation of Western songs on his violin to a standing ovation. Some downsides. The onboard internet is hopeless. Caution if you are paying by the hour because what would take 5 mins on land took 45 mins onboard. Yes, I know issues with ship internet but I'm also pretty certain this could be improved. One major disappointment and where I think Seabourn blew it. We had several of our excursions cancelled when the ship had to be rerouted due to higher than usual swells which affected safe access to the tenders. This I understand. What was infuriating was to prepare for the excursion, pack night before, retire early, get up early, rush only to get a morning call saying cancelled with NO back up excursions!! What would it have taken to add another bus to another island tour? Nope. We were left 4 days basically walking through the Port area with very little to do. To me, this was so easy to avoid and inexcusable. The one excursion we managed was a "Jeep" tour of Tobago. This was a joke and should be taken off the excursion list. Four vehicles and in ours five of us huddled in the back of a crappy truck with side facing seats, flying down a highway, no seat belts, nothing even to stop us from falling out had we lost our grip, drove through one swampy creek, driver pointed out one lifeless cayman, and 4 hours later we were thankfully back on board. As decent excursions seems like an easy fix, I'm hoping never to have to encounter such experiences again. All considered, we are now Seabourn fans and, depending on itinerary, will now be our go to cruise line. Thanks to a great staff and management. RG Toronto Read Less
Sail Date March 2018
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right ... Read More
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right itinerary, but we are by no means 100% converted! We had already notched up over 20 cruises on nine different lines, mostly in the Caribbean and the Med. I can honestly say that we have never had a bad cruise: there have been one or two indifferent experiences, but the majority have been good, and a few, truly great. For us the difference between a good cruise and a great one is the buzz or energy aboard when everything “gels”. Unfortunately, this was lacking on the Odyssey. To give Seabourn credit, there are some things they do exceptionally well and we appreciated these - but as we read in other reviews, there are gaps. The pre- and post- cruise arrangements were almost faultless, but the welcome aboard was non-existent. The cabin/stateroom/suite was about 50 % larger than we are used to, but the engine noise. vibration and “rocking and rolling” was much more marked than on the larger ships. The service was mostly excellent, but there were exceptions – for example, no crew members on the pier to assist guests with mobility problems board or leave the ship. The food was good but not outstanding and the choice of dining venues quite limited for most of the week. No meal or dish stands out as having been exceptional. We liked the sense of space around the pool, but the ship was very quiet while in port with virtually no music or activities. We were certainly not looking for party central, but the whole atmosphere aboard seemed muted, the incidental music very samey and middle of the road, and a feeling that Seabourn took pains to keep everything, from the décor to the general ambience, very low key. Bland is the best word to sum it up. (Reminiscent of my father’s golf club in the 1970s.) We have asked ourselves, If Seabourn and Celebrity were to offer a similar itinerary at a similar total cost, which would we choose? Sorry, Seabourn, it wouldn’t be you! Read Less
Sail Date February 2018
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling ... Read More
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling wine,but champagne!) Our bags were delivered by 3:15pm. The suite was lovely. Just like the YouTube videos we had seen. Spacious suite with very comfortable bed. Two club chairs, dining table, couch with foot stool/coffee table. Bring UK adaptors. There are a couple of North American plugs and a couple of UK plugs. We had to run an extension cord across the room for my husband’s CPap. The staff taped down the cord to avoid a tripping hazard . They had no adapters for us to borrow . We travel with an extension cord. The bathroom was lovely too. Double sinks. A separate shower and a soaking tub (no shower in the tub). Plenty of storage space. There is a lovely vanity area with a drawer for cosmetics. There is a walk-in closet which is roomy enough to use as a dressing room. We could have stored clothing etc for a month long cruise and still have drawers, shelves available. By the way, this is suite 648. Just a regular balcony room. The balcony has 2 chairs with footstools and a table. It is cleaned every day - swabbed down, including the glass railing. In general, the food and beverage service was wonderful. The food was excellent in most venues. The Patio was lacking somewhat, but you have other options! The Restaurant was excellent, food and beverage. The Thomas Keller was good, but not hugely superior to the Restaurant. The house wines are great. Many different wines available as part of the basic fare. We opted for wine in our suite and bottles arrived regularly! Lots of water too. One treat that we enjoyed was the caviar and champagne. Order whenever you want. Nice! The fitness facility was very nice as well. The pools were clean. Two pools. Main pool was about 5 feet deep and there is a stairway with a wide stair at about 4’ deep suitable for aqua aerobics. Lots of lounge chairs but hard to get one in the shade at times. The pool on deck 5 is very small, and only 3’6” deep. There are 2 whirlpools here and it is a much quieter choice than the main pool. The only drawback with this is getting a drink. Sometimes no service there, but always water and self serve soft drinks in the cooler . We took this cruise for the ship more than the ports. Frankly, they all blend together in my memory! Some were very sleepy. The weather was so windy that we missed having the marina day with caviar in the surf. This was done in the pool instead. We also had to change our Tobago port due to wind. Didn’t bother us. Bottom line, I highly recommend Seabourn Odyssey. The crew was excellent. The ship well maintained and clean. All as advertised! Read Less
Sail Date February 2018
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 ... Read More
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 star and parts were 4, never did it achieve the 6 stars it clams to be! Embarkation was a little shambolic, but it was Barbados, so we were not surprised. Welcome aboard was casual and we were ok with that. Our cabin was identical to the one we had on The Quest, so fine for us. What let this cruise down so badly was the service and it feels very sad to say that because at times it was exceptionally good, indeed I think by the last week our complaints had been listened too and service was noticeably better. Areas of utter chaos were breakfast in the Colonade, where it was not unusual to wait 20 minutes for tea, where we were several times totally ignored and not asked what we would like to order and where orders were taken that simply never came! Senior staff were clearly battling trying to get new staff doing what they should be doing whilst serving guests themselves. There were several excellent senior staff there but they were spread far too thinly. The deck/pool area was another place where waiting for a drink was a hit and miss affair. Occasionally we were served within 5 minutes but mostly we waited up to 20 minutes and sometimes gave up and went and ordered for ourselves. This would not be such a big deal had we not paid a great deal of money for this cruise and been sold it on it's basis of being 6 star! The Club on deck 5 had a wonderful trio playing each evening but the service in the bar was really poor. Again after complaining, it improved, but only on and off, there are huge problems with lack of communication between staff and way too much chatting with guests at the bar whilst ignoring other guests at tables. 28 days is a long time on a ship and not something we would repeat but it really does give you an opportunity to get to know how everything works, or doesn't and we really did see the holes in the operation. Staff bickering in The Restaurant service area was observed more than once and bar staff arguing over which bar the sole bottle of Armangac on board belonged to! Our cabin steward was excellent on the first half of the cruise and mostly our room was cleaned and sorted by 10am, then she had to train a new girl and suddenly we were lucky if our room had been serviced by 3pm, which we thought was very poor. Trips ashore were generally quite good although in Curacao we were moored so far from the port that we had get awful taxis into town, despite being promised just a 5 minute walk to the centre of the town! The hype about being a small ship and getting into ports that others couldn't, certainly didn't work on this cruise. I had not intended writing so much on Cruise Critic but I am cross not to have received any customer survey from Seabourn. We had one delivered to our cabin during the first part of the cruise which was tidied into the bin by our steward before we had the chance to fill it in. No further survey appeared. On our last evening one of the Senior Restaurant staff asked us to make sure we filled in our online survey that would come through as soon as we got home, he emphasised to us that he knew how much had gone wrong on the cruise and that management at top level really needed to be told. No survey has come through and we have now been home 10 days. Hence this review. We are very disappointed, there was lots we did enjoy, we experienced a few moments of exceptional service but generally speaking the smile has gone from a lot of the staff, there is a feeling of a general drop in standards and although they can still really pull it off when they want to, like Champagne and Opera night or the only Beach Barbeque in 28 days, when you think what you pay compared to many other cruise lines, I can no longer say it is worth every penny. Read Less
Sail Date January 2018
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to ... Read More
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to board the port shuttles to the ship should be kept inside...it was raining and people were queuing outside, as per port reps. More than 50 people waited for the first shuttle to arrive. Once in the ship, registration was smooth and officers and crew were helpful. We received only a token juice upon arrival, no champagne, nor even prosecco. We would like to point out that the CD Chris was charming and it was a pleasure to hear him sing. Our cabin, 825 in the pool deck, was adequate. What was shocking was a miniature TV set, which could not be properly seen from either the couch nor the bed, that also failed to work several times. The movie selection was good, but not adapted to the screen. Even though we do not cruise to watch TV, at times we watch movies between activities. The bathroom was adequate, great to have two sinks, but the shower stall was small to move around in. Our stewardess was very sweet, but we missed having a butler. We very much like the concept of the MDR (the Restaurant). We found the food good and very good and we were pleased. The wines were acceptable, as we could ask for substitutions when we deemed necessary. What we found surprising was the inconsistency of the service crew. Some were excellent and others perfectly poor! We could tell there were more than a few who were not properly trained. We liked the Colonnade for lunch and enjoyed most of the food. The servers were good on the whole (after all it's a buffet...smiley face here), but the wine servers were not up to task. Many times we had to flag wine servers several times during a meal!! We ate at the TK twice. We had excellent and not very good offerings both times. All servers, however, were impeccable. We did not eat at the Patio. Lunch starts at 1:00pm, and since we have early breakfast, we just could not wait. Dinner starts at 7:30. What we did not enjoy was having no available food venue between lunch and dinner, except for pastries and limited sandwitch offerings in Seabourn Square. Of course, there's always room service, but we would have preferred to have snacks by the pool. Seabourn Square, by the way, is a gem of a site! The library is diverse and pretty well stocked. The coffee is excellent and the servers are delightful. The ambiance is congenial in a quiet way, as it should be. For us, port highlights were San Juan and Santo Domingo, but we also enjoyed going for the first time to Martinique and Guadeloupe. We like to chat with locals and walk around the towns. We felt safe all the time, and spent good money to contribute to the islands' economies. We found we enjoyed the entertainment, especially a magician and comedians. The dancers were very good and the singers as well. Debarkation in Miami suffered by not calling "by colors" and many people queued at the same time. All in all, it was an enjoyable cruise. Read Less
Sail Date January 2018
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us ... Read More
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us to believe that we would receive fine service. We anticipated excellent food and service. Unfortunately, many of our expectations were not met. What did meet or exceed our expectations? Embarkation - The Barbados Port left something to be desired as we waited in the drizzle for the bus to take us to The Odyssey. After a 10 minute wait, the bus finally arrived to take us to the ship. There was a mad dash to board the vehicle. Magically, when we arrived, Seabourn staff rushed out to meet the passengers holding large umbrellas. It was obvious that the Port of Barbados was responsible for the transfer to the ship...not Seabourn. Once we boarded, the embarkation process was perfect. Stateroom Stewardess - At 2:00pm, we left the pool deck to go to our stateroom. Stephanie was there, greeting us with a huge smile. She was a delight from the first day to the last. She was constantly in motion. I truly felt that she needed a pair of roller skates. I have never seen hotel staff work so hard. Methinks Seabourn needs to hire additional room stewards. Cruise Director & Entertainment - Chris was the consummate host. He was always ready to greet us. When I asked Chris who I should complain to about an issue, he immediately contacted the person responsible (without telling me). We typically do not go to more than two or three shows during a cruise. We felt that the entertainment was first rate. Fellow Passengers - We met some fantastic people on the cruise. I would guess the average age was 65. We enjoy small ships and the Odyssey presented us with lots of opportunities to engage with other passengers. Ports Visited - We were pleased to revisit Martinique, Guadeloupe and Santa Domingo. On our previous cruises, we explored on our own and were not impressed with the ports. This cruise, we booked excursions and found the ports to be much more enjoyable. We toured the San Juan El Morro Fort which was worthwhile. Beach Day at St. Kitts - This day was certainly a highlight of the cruise. The Odyssey staff went way beyond to give us a fantastic BBQ and day at the beach. Perfect logistics, plenty of beach chairs, an amazing facility, lots of food and fun beach toys. So wish this could have been better... I can honestly say that after reading several negative Odyssey posts on CC, I assumed that those posters were just being picky. Actually, those people were just being truthful. As a 10-time Seabourn cruiser said to me "something just seems a bit off on this sailing". For this first time Seabourn cruiser, that something was service. Service Issues – Emilian Cygan is a new Seabourn Captain. The only passenger interaction that I saw him engage in was at The Restaurant one evening when he hosted a table. The Captain wasn’t the only newcomer to The Odyssey. Chris Harley, our cruise director was also recently promoted from the entertainment staff as was the assistant cruise director. Chris was very professional, the other two were awkward in their positions. It was obvious that a great number of staff members were new to Odyssey or Seabourn. The service in the Colonnade in the morning and during lunch was particularly bad. You could certainly tell the experienced servers from the new staff. The new staff got orders mixed, did not come back with beverages and were way too busy to smile. We finally gave up after four days and had all of our breakfasts in The Restaurant or via room service. A huge issue for my husband is Gluten Free options due to his Celiac Disease. This is where the service truly had an impact on our vacation. We have sailed on 10 different ships since his diagnosis. His Odyssey experience was one of the most frustrating. The very first day in The Colonnade he asked if there were GF rolls and was told that there were no rolls, but they did have toast. He also asked the dessert servers if they had anything he could eat besides ice cream. He was told no. Two nights later at dinner when he remarked that he would love a cookie, the waiter brought him a delicious GF one. Without asking, the waiter offered to have cookies delivered to our room the next morning. There were no cookies delivered that day, so my husband went to the square for coffee. They did not have GF pastry or cookies at the Square, but, promised to have them for him the next day. That night at dinner, the assistant restaurant manager inquired about our dinner as we were not able to eat the tough, dry chicken. We also told him of our issues with obtaining GF food. He promised to have the cookies delivered the next day. Well….no cookies the next day in our room or at the Square. By this time, I had totally given up on receiving pampered service…I just wanted service. We met with the assistant restaurant manager, David, again and he was truly upset. He informed us the next day that there had been some communication errors between the kitchen, room service and the restaurant. He also advised us that a meeting was held to ensure that the communication issues were corrected. They were. Every day, my husband would receive a plate of cookies. My husband also asked at his first Colonnade breakfast if there were GF muffins or pastry. He was told no. This was false. David informed us that they certainly had both available. On Day 7, he was finally served the pastry which turned out to be the best he has had since his Celiac diagnosis. I truly believe the lack of experience staff contributed to the poor service. Pool Towel Issues – Three days in a row, towels were not available by the pool or on deck 9 after 400pm. Pool attendants did not seem to care as they shrugged their shoulders and explained that “we called 30 minutes ago”. Food Quality - We sailed on Princess last year and experienced their new enhanced suite class dining. The food quality, selection and taste were superior on Princess compared to Seabourn. I expected to be blown away by the food on Seabourn...I was not. In the Colonnade on several nights the menu consisted of one salad, fried chicken or ribs and desert. This Thomas Keller menu was served family style. The Restaurant was fantastic for breakfast. However, service and food quality went downhill for dinner. One entree, (a Thomas Keller chicken dish), was so dry that it was inedible. I was offered a different entree and declined because the desert sounded amazing. Unfortunately, it was not. The steaks were ordered medium and served well done. The salad and soup options were meager. My husband’s GF pizza in the Patio came out totally uncooked…even the cheese was not melted. After sending it back twice, the chef came out to inform us that it was a pre-cooked frozen pizza crust and he cooked it for 10 minutes at 250 degrees on the plate it was served on. Anyone who has ever cooked a frozen pizza knows that this time and temp won’t cook the pizza. After we gave the chef instructions, my husband received a properly cooked pizza the next day. Would we sail on Seabourn again? I’m really not sure. I know from past experience that when a cruise line brings new ships into service, it can be a drain on older ships as their top staff may jump to the new ship. Several first time Seabourn cruisers that we met onboard indicated that they would return to Silversea or Oceania. While we had many enjoyable moments on the Odyssey, it could have been so much better. Read Less
Sail Date January 2018
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we ... Read More
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we would up visiting some ports twice. We only went on one excursion which turned out to be terrible (glass bottom boat). Saw little amount of fish, boat was a rickety wooden contraption and not at all comfortable. Otherwise we took a taxi tour and just walked around some ports which docked or tendered close to town or just stayed on the ship. We really like sea days and there were only 3 out of 22. We play bridge and that was offered the 3 days but the bridge director was not personable. Our cabin stewardess Rebecca was wonderful. Couldn't do enough for us. Overall the food was good and they accommodated my gluten free requests. The Keller Grill was fantastic. We were lucky enough to get 4 reservations. The chicken, dover sole and bone-in rib eye were so delicious. Service impeccable. The Captain was newly promoted and very droll--no personality. We had 2 cruise directors one of whom was just promoted. They were good but it seemed like the staff were undergoing a lot of changes. All in all we had a relaxing cruise and signed up for the new Ovation for next year. Read Less
Sail Date December 2017
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload ... Read More
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload passengers,impossible to find your suite,cabin without a map and compass ,surrounded by thousands of people,takes ages to tender to port,queue for two hrs for food,full of screaming spoilt children,it was an absolute pleasure and we will do it again soon,nothing was left to chance,off ship barbecue/beach days were well organised embarkation and luggage service first class,probly not possible but I would like to have been able to see NBC sports channels on suite TV and a pool table,only this might be tricky unless they invented metallic balls that didnt roll about with the sea ( lol) did hope to see Ross Roberts as we have sailed with him 3 times and he is the complete entertainer,still there is always next time Thank You Alastair and Carolyn Read Less
Sail Date December 2017
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have ... Read More
We normally sail on Crystal, however we were told how nice Seabourn is so we decided to give it a try. It is so underwhelming and disappointing. Stateroom- Suite is very nice. Large and luxurious with lots of storage. I would have given it 5 stars except for the antiquated small tv. Food- Nothing special and definitely lacking creativity. Menu is the same in everyday in all dining venues. Wine- The wine that is inclusive is absolutely dreadful. They are serving Woodbridge which a very low end wine that can be purchased a Walgreens or any other discount retailer. I don’t think we have drank that since college. So we are having to purchase a bottle of wine each night to even have something drinkable. Spa/gym- Spa shower was back up with water and hair around shower. It was disgusting. Also the treadmills were full of dust and dried up sweat marks. Totally disgusting and I did complain immediately as that is a sanitation issue in my opinion. Entertainment- not too much offered, but that we understood that because it is a small ship. The casino is a joke. The most antiquated slot machines ever. Ship- There are several spiral staircases on the ship. The sides of these staircases are covered with dirt, spilled food etc. so dirty and unsanitary. In general the cleanliness of the ship is very very poor. OK now the positives- There are many areas to lounge around the ship. Very well laid out considering size of vessel. Lots of chairs and lounge chairs with different views. There is a hot tub on bow that’s nice. Putting green is great. Pool area nice. Overall this cruise line needs some serious revamping. Seabourne should be embarrassed calling themselves 6 Star. We will go back to Crystal on our future cruising as they are hands down superior to Seabourne. Read Less
Sail Date December 2017
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed ... Read More
I know the caribbean was hit by hurricanes last year.. our stops in San Juan and Martinique were a joke.. The entire towns were both closed .. Nothing and I mean nothing was open .. The small town(Ille De Trois) on Martinique was supposed to be really nice and get us away from Fort De France where the regular ships dock.. But there was nothing to do on shore. Now for the food.. unremarkable for a "6 Star" line.. menu was NOTHING special.. The Grill was good but the menu in there never changed for 14 days.. Definitely not what we would consider good food.. had better selections on RCCL and Celebrity.. Seabourn isn't even close to Regent or Oceania which we have traveled on many times.. Service was good around the ship but the beverage selections in the bars needs to be more upscale.. Primary reason for the Two star rating is NO INTERNET included... and the pricing was high.. 4 hours for $39.95 for unlimited it was well over $350 If you are calling your self and all inclusive then include the internet too.. Will be traveling on Regent or Oceania in the future.. Read Less
Sail Date December 2017
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have sailed ... Read More
Each ship has its own personality. Having said that as much as we loved this cruise, and we did, the cruise wasn’t as great as sailing on the Quest. This was our 6th cruise on Seabourn and the second ship in its fleet we have sailed on. A bit of background. We seldom take cruises under 30 days. We broke with our tradition in that this was 14 day and a holiday cruise to boot. This trip served as the first leg of a 134 day adventure we had planned. The Sojourn is virtually identical to the Quest which we have sailed on prior. That being said we found a difference in our overall experience. We have two theories for this belief. First it is a shorter cruise and the ship’s company doesn’t really have the time to shine. Secondly being a holiday cruise there are most likely more groups sailing together making mingling more difficult. A corollary to these theories is that ship’s company reflects the guests attitudes. Having said that our overall experience was excellent. We met some wonderful people and had great conversations. We prefered the colinaid to the restaurant. The wait staff,wine stewards and matredee were not only attentive, but friendly as well. We always felt welcome which frankly was not as true in the Restaurant. As the cruise progressed thing improved Would we sail Seabourn again, absolutely. We love the cruise line. Read Less
Sail Date December 2017
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional ... Read More
Although there were boarding delays, it was not really the fault of Seabourn.The ship experienced unforseen issues from its dry-dock just before this cruise, and we all received an onboard credit to help ease this annoyance. Professional service and excellent food have always been our past experience with Seabourn, and similary, was once again. Entertainment, lectures and on-board activites were either excellent or more than adequate. The Carambola Beach barbeque with grilled lobster, a fabulous food spread, exotic cocktails, wine, beer, Champagne and "Caviar-in-the Surf" was a highlight of the cruise. I'd go again just for this! Our other high point was the newly introduced "Grill by Thomas Keller". We had heard from several guests who went the first two nights the restaurant first opened, about mid-cruise, that there were some problems. However, we were able to book a table on the last night of the cruise, and everything seemed to have been resolved by then. The outstanding service, food quality and presentation, not to mention the excellent craft cocktails, wine selection (both by bottle and by-the-glass) were truly memorable. If you go, don't miss their fabulous unique version of Caesar Salad, done table-side. As usual, probably because this is a relatively small ship, it is easy to meet and make friends with others on-board. My wife and I have sailed on some 25 plus cruises on a variety of premium and luxury cruise lines over the last 20 years, and believe that Seabourn is definately our "top-notch" choice. Read Less
Sail Date December 2017
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