We have been Seabourn loyal cruisers for a number of seasons, but no more. We like the ship size and outstanding onboard personnel. However, the overall quality of service, food, little extras, and ability of crew members to respond to special needs has disappeared. The ships are the same, the outstanding crews are the same, the food is a little sub-par when compared to Oceana and the excursions ...
We chose this cruise as a way to visit both Greenland and Nunavut. With our tickets, two weeks before departure, the itinerary stated that we would not be able to go ashore at any of the three stops in Nunavut. We did not look at the itinerary before boarding the ship - we thought we knew where we were going and had of course paid in full. We anchored in the harbour of Iqaliut for customs ...
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year.
Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on ...
We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade.
This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships are lovely, as are the cabins. The cabin stewardess was excellent. The cruise director was excellent - but the apparent problems are far from his ...
Since 1999 my wife and I have sailed 300+ days with Seabourn. It goes without saying that over the years we have been very satisfied. Not so with our last two week cruise on the Encore in the Med.
It has been a while since we last sailed on a Seabourn cruise and it will be a while - if ever - before we try again.
The interior of the Encore including the suites is fabulous, but we cruise ...
Thought it would be the best cruise for us-upscale and all inclusive However, we told our travel agent that we needed a sound proof separation between the sleeping and sitting areas. He spoke to Seaborne and their person said the curtain was sound proof. He said that all he has ever been told is that these curtains are purposely made thick to keep the light and sound from coming in from the ...
We were so looking forward to sailing on the new ship as wehave done countless seabourn cruises, it's a beautiful ship but they are obviously cutting back, they did not have the staff to attend to customer needs and so the service was apppaling in all areas, there were 6 of us onboard and all seabourn previous customers and not only we felt this but others did as well
The pool area was like ...
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore excursion was chaos - you had to go down the row of buses looking for your tour as there was no one to direct you. Disembarkation was chaos - a long line of ...
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out.
Flight to Port: Concern over short layover in Chicago. Another discourteous Seabourn clerk said, "We don't book flights you can't make. But you can purchase ...