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Sail Date: May 2011
Norway on the Sojourn was a fantastic experience....it was the first time with Seabourn,,but not the last...everything about it was top of the line,,the cabin,food,service,entertainment,appearance,,,etc.....This itinerary was ... Read More
Norway on the Sojourn was a fantastic experience....it was the first time with Seabourn,,but not the last...everything about it was top of the line,,the cabin,food,service,entertainment,appearance,,,etc.....This itinerary was wonderful,,with lots to see and do,,and I highly recommend it,,esp.to those that have seen the Med..and Caribean,,and need something a little different...the fjords were spectacular,,the excursions interesting ..but the small towns were easy to do on own.A food lover will be happy in the variety of restaurants,,and great room service...with tasteful dishes and service to match.I had a problem with smoking,,but not as bad as I had imagined...it was strong in halls,and near the bars that allow it...its allowed in rooms and balconies,,,lucky no one near us smoked,,and room had no smell...so that would not stop me from going back...but I do think it should be stopped in cabin/balcony... Read Less
Sail Date: June 2011
I recently sailed the Seabourn Sojourn, through the Baltic Seas, and we had a great time. This was my second time cruising a Seabourn ship, and the experience was a bit different. We had cruised the Spirit that was smaller and more ... Read More
I recently sailed the Seabourn Sojourn, through the Baltic Seas, and we had a great time. This was my second time cruising a Seabourn ship, and the experience was a bit different. We had cruised the Spirit that was smaller and more personalized. The Soujourn was bigger and the small cruise experience was definitively lost a bit, which was a bit disappointing, since we are kind of quite couple, and enjoy the time spent by ourselves, even though we don't mind sometimes a bit of company.The weather was beautiful, which made the experience more enjoyable. The personal service provided by our chamber maid was as not as personal as the time we sailed the cruise. When we first arrived, we had forgotten to bring toothpaste, so we asked her to try to help us with that, and she said there was none aboard. I thought it was a small detail that should have been easily taken care of and didn't. Considering the cost of our cruise and that you can get that even in a three star hotel, I found it not at the level of service.In general the service was good, not over friendly always, except from the staff that got to know you closer, as per example the waiter/ress that came from your country of origin, that made the effort to remember your last name. But other waiters where almost rude, for example in the situation that I was very tired (due to illness) and asked a random waiter to bring me a salad from the salad bar, she just answered "go an select it yourself from the salad bar", absolutely unthinkable for the service that you are supposed to get. In all, the experience was excellent. Food was very good, not excellent, but totally enjoyable.Also, I have to say that the show on board was also very good, much better than I remembered at the Spirit. They had four singers, Broadway style, that were really good, I have to give them credit for that.I liked the new hub style lounge that the Soujourn had, that hadn't seen before, and it was very good.In all, very enjoyable cruise experience. I heard nothing but compliments from other fellow cruisers, specially the ones that were cruising the Seabourn for the first time. I guess they had no point of comparing. Read Less
Sail Date: July 2011
We just returned from a 9-day Norway cruise (round trip from Copenhagen) on the Sojourn. Although we don't have the extensive luxury cruising experience of many who post on this site, I wanted to pass along our impressions. First of ... Read More
We just returned from a 9-day Norway cruise (round trip from Copenhagen) on the Sojourn. Although we don't have the extensive luxury cruising experience of many who post on this site, I wanted to pass along our impressions. First of all, as background, my wife and I are in our mid 40's and we have a 17 year-old daughter who travels with us. While, our luxury cruise experience consists of only two cruises on Regent (Voyager Baltic, 2010 and Navigator Caribbean, 2011) and Cunard (Atlantic Crossing, Queen's Grill, 2005), we do consistently take very nice vacations and we prefer to stay in nice hotels (Four Seasons, Mandarin, Ritz-Carlton, etc.). So, to some extent, we are naturally comparing experiences on Sojourn to land-based luxury experiences as well. However, for purposes of this post, I will primarily compare our Seabourn Sojourn experience to our two prior experiences on Regent ships. While I understand that these impressions are entirely subjective and are based on a single Seabourn cruise on a single vessel, I'm passing them along for whatever they may be worth. Overall, the Norway trip was one of the best trips we've ever taken. In part, that was due to the stunning scenery and location, which would have been amazing even if we were on a non-luxury ship. In addition to the scenery, however, the high quality Seabourn experience also made this a wonderful trip. There were a number of areas in which we thought that the Seabourn experience was superior to Regent, as well as some areas where we preferred our prior Regent experience. All in all, we think that both Seabourn and Regent offer excellent experiences, but we did note some differences. AREAS WHERE WE WOULD GIVE THE NOD TO SEABOURN SOJOURN: Food This is one area where we thought that Seabourn was the clear winner. While we didn't find the difference to be that significant in the main dining room, we thought that Seabourn was far superior in the other dining venues. This was particularly true for the Colonnade, which we thought was simply superb all the way around (the buffets at breakfast and lunch, as well as the superb dinners with table service and excellent dishes prepared to order in the open kitchen). We never thought that we were "settling" for lesser food quality or diminished quality of service when we opted to dine in the Colonnade in lieu of the main dining room. By comparison, we felt that the buffet-style dinners in Regent's La Veranda were a notch-down in quality and atmosphere from the experience offered in Regent's main dining rooms. When weather conditions permitted, the Sojourn's pool grill also was open in the evening, serving excellent made-to-order steaks, lamb chops and other grilled items with table service, as well as antipastas, salads and other "side" items available as a buffet. While we have very much enjoyed Regent's Prime 7 steakhouse venue, the dining there requires a reservation and might only be available once per cruise - by contrast, we could eat in Sojourn's Colonnade or pool grill in the evening without a reservation anytime we wanted. I can't comment on Restaurant 2, as we never made it there for dinner (not because we were intentionally trying to avoid it, but simply because we never got around to it, as we found the other alternatives so appealing). Service in Dining Venues. This is another area where we would give the nod to Seabourn. It is hard to define precisely what was superior about it, but the European Seabourn dining staff somehow seemed more polished and professional. In addition, we never made a request that the dining staff was unable to grant. For example, waiters in each dining venue were happy to have decaffeinated iced tea specially prepared for my wife (she avoids caffeine but, being a Texan, she loves her iced tea). By contrast, my wife has made the same request in Regent dining venues a number of times, and the waiters have never been able to accommodate the request (in some cases, acting as though they had never heard that such a thing as decaffeinated iced tea even existed). All in all, the dining service on the Sojourn seemed to us to be essentially the same as what we would expect if staying and dining at a Four Seasons resort - spot on and highly consistent. Outdoor Public Areas of Ship We were really surprised by the wonderful outdoor "nooks and crannies" and other places to relax - from multiple hot tubs to secluded hidden deck areas, the exterior spaces on the Sojourn were incredibly well conceived and executed. We had the impression of almost being on a private yacht - really no comparison to Regent Navigator (which seemed cramped in terms of outdoor spaces) or Voyager. Stability of Ship and Lack of Vibration We sailed through some pretty rough waters in the North Sea, but the Sojourn seemed rock solid, without any hint of vibration. By contrast, we found the vibration in the rear portion of the Regent Navigator to be HIGHLY bothersome, and the Regent Voyager also seemed to have some issue with this. No Art Auctions The Sojourn had a relaxed but sophisticated on-board feeling, and thankfully no art auctions to destroy the ambiance (unlike Regent). AREAS WHERE WE WOULD GIVE THE NOD TO REGENT: Purser and Similar Services We thought that the Sojourn fell far short of the Regent standard in terms of on-board purser and similar services. While the "set up" of the personnel to assist with account/purser issues in Seabourn Square was good, there were some real problems with systems and/or execution. First of all, we had made the mistake of reserving some spa treatments and shore excursions online in advance of the cruise (not having previously sailed with Sojourn, we were afraid that these might be "sold out" if we waited until getting on board). Seabourn's website required us to pay for these in advance with a credit card. Because we had significant onboard credits from American Express, I asked onboard to apply these credits to the spa treatments and shore excursions that we had pre-reserved. The staff in Seabourn Square was unable to accommodate this. At first, they essentially indicated that we were simply out of luck, and one staff member told me repeatedly that we should have simply reserved, but not paid for, the pre-booked items when we reserved - I told them that the website seemed to indicate that we MUST prepay for the pre-booked items. Eventually, we were paid out in cash for the items we had pre-paid, but this took several days to resolve. They were unable (or unwilling) to simply reverse the credit card charges. Secondly, we asked to get a key to our daughter's suit (she's a minor), so that we would be able to access her suite if we need to do so. At first, we were told that the system would not accommodate this and that there could be only one key issued for each person in a suite. Finally, after three days, the purser was able to override the system (or something) and get us another key. These may seem like minor annoyances, but they were definitely annoyances, and these are not the type of issues with which we've ever had a hassle on Regent or at a high-end hotel on land. Bars Open During Day Only one bar (the pool bar) was open prior to 6:00 pm on the Sojourn. By contrast, on Regent we had always appreciated that there was at least one other indoor (and more convenient) bar open during the day - which was nice if returning from a long shore excursion, etc. Smoking Policy While our suites never smelled of smoke, the hallways often smelled of it when passing other cabins. Also, the observation bar could be extremely stinky from smoke when it was full of people. We much prefer Regent's smoking policy. Places to Get Coffee in the Morning While the Sojourn had excellent coffee drinks of various sorts available in Seabourn Square, one had to get the coffee from the staff member working the coffee counter and there was often a line (and a wait). This was the only thing for which I ever had to wait in a line on the Sojourn - but I hate waiting in lines. I have always enjoyed the ability to get self-service coffee (at Coffee Connection or by the pool) on Regent. This may seem minor to most people, but it's annoying to me to have to wait just to get a cup of coffee and to not have a self-service option. Suites Although this is a close one (and in most respects we found the Sojourn suites to be equivalent to the Regent suites), there were a couple of minor things that would cause us to give the nod to the Regent suites. First, the dressing area (with mirror) on the Sojourn is in the entry hallway and is completely exposed if one opens the suite door. So, when opening the door to the suite from the outside, it would be very easy to expose one's spouse, etc. to an embarrassing situation if they happen to be getting dressed. By contrast, this area in the Regent suites is at an angle, sort of "around the corner" and not exposed to the suite door. Also, while the bathrooms were very pretty, we thought that the double sink configuration was a mistake. The second sink deprived the bathroom of too much storage space and was not really useful. Once again, not a big differences in the suites. All in all, two excellent cruise lines. We likely will sail both in the future (depending on itinerary, etc.). Read Less
Sail Date: August 2011
As professional musicians from Jacksonville, Florida, we don't usually take expensive luxury cruises, but there is no question that the Seabourn Sojourn delivers the value and exceptional quality of food, facilities/stateroom and ... Read More
As professional musicians from Jacksonville, Florida, we don't usually take expensive luxury cruises, but there is no question that the Seabourn Sojourn delivers the value and exceptional quality of food, facilities/stateroom and service expected for the price. One night we had amazing Nigerian shrimp that were 10 inches long! The staff members were always helpful and attentive. While we know it's their job to be friendly, they were sincere. With less than 400 passengers on board, we had all the amenities of the big ships, but none of the crowds for dining or disembarkation. The people on the cruise were mostly interesting professionals from the US. We enjoyed dining at Restaurant 2 seated with other passengers, with exceptional food and tableside informance about each of the dozen dishes served. Toward the end of the cruise, we got a tour of the galley with the head chef to see what goes on behind the scenes to make the magic happen for the passengers. All the artists, performers and cruise director were excellent, not over amplified, and they went out of their way to engage with the passengers - and even stay in touch after the cruise. We also like the all inclusive policy - no bills for drinks or tips at the end to worry about. As amazing as the ship was, it was the great port cities that were the highlight of our trip. Seabourn provided a travel/history expert on board to speak about each destination to help plan excursions or activities. With the exception of Stockholm, the Sojourn ports right in the city center. We are good walkers and like to explore on our own, so we easily walked to all the city highlights in Helsinki (such as the Church of the Rock), Tallin (Alexander Nevsky church, shopping for amber) and we covered all of the quaint city of Visby. Though you might not choose this cruise for the purpose of going to Tallin or Visby, both were surprisingly delightful medieval walled cities. The Stockholm embarkation port was quite a ways from the city center and not at all glamorous. Fortunately we arrived in Stockholm a few days early to see the sites and insure our arrival for the cruise. The Arlanda Express train got us from the airport to our hotel in 15 minutes. We stayed at the Frey Hotel (mentioned in Stieg Larsson's 3rd book) which was reasonably priced, friendly and perfectly located to walk to the Royal Palace, Gamla Stan, Opera House, Skansen, Vasa Museum and central downtown. When the ship leaves port in Stockholm, it goes by the 24,000 islands in the archipelago with great views on both sides of the ship. Though it was raining hard when we departed, delay dinner and stay out on deck to experience this! The highlight for us and the reason most of the passengers were on the cruise was to visit historic St. Petersburg. Though the ship docked right in downtown St. Petersburg, the sites are spread out and it is not a walkable area/city. You also have make advance arrangements with a St. Petersburg tour in order to get your 72-hour tourist visa. Recommended by a friend in Jacksonville (who lives in Riga, Latvia), we contacted Timofey Kruglikov of Tailored Tours of St. Petersburg. (www.tour-petersburg.com). Via email, we discussed our interests and Tim then emailed an outline plan for each of our 3 days. Tim took care of our visas and met us with a private car and driver at the ship each morning. He is a scholar in so many areas and has a wealth of knowledge in history, art, and architecture. He is an native of St. Petersburg and speaks openly about the changes in Russia in the last decades. Tim personally guided us at the Hermitage, Russian Museum, Peterhof, St. Isaac's and shared deeper meanings of symbols in much of the art. If you love art/history Tim will flood your senses and you will learn so much! It was also a very crowded time of year (August) and somehow Tim planned our entrances to exhibits so there was never any wait time. When you have so little time to visit, it's nice not to have to wait in huge lines, which we saw many. We saw the major sites and had time to visit many other places not offered on excursions and we had access to rooms not accessible to the large tour groups. Tim is congenial, sincere and has a great sense of humor. We highly recommend his affordable and wonderful guidance while in St. Petersburg! Many of the passengers took the excursion to Moscow and enjoyed it, but were exhausted with the extra travel. We like to travel and explore cities by public transport and usually pack light with carry on and small roller bags. Our disembarkation was in Copenhagen and we easily got from the port to our hotel in the central city by train in 15 minutes. We met some fellow cruisers making the same trek and made good friends quickly! We stayed at the Imperial Hotel which was adequate and conveniently located by Tivoli Gardens and again, walking distance to nearly every major site. We were there on a Sunday so some things were closed but the Nyhavn restaurants were bustling and the bike portion of their Ironman triathlon was going on. It was amazing to see thousands of bikes parked everywhere in this northern city The hardest part was coming home. We were thrilled to have a non-stop from Copenhagen to Atlanta on Delta but what a long flight ending a trip of a lifetime, that we would recommend to anyone. Read Less
Sail Date: June 2012
First time on Seabourn. Booked Baltic and St. Petersburg due to itinerary, with 3 full days in St. Petersburg. I booked hotels independently in Copenhagen and Stockholm so we could extend our holiday before and after the cruise. ... Read More
First time on Seabourn. Booked Baltic and St. Petersburg due to itinerary, with 3 full days in St. Petersburg. I booked hotels independently in Copenhagen and Stockholm so we could extend our holiday before and after the cruise. Booked private taxi to and from the dock before and after the cruise, since we were staying on. Also booked a private guide for 3 days in St. Petersburg, which cost us less than it would have booking similar ship excursions and we had the guide and driver's full attention. Great way to tour. Visited Copenhagen, Talinn, St. Petersburg, Helsinki (& Porvoo) and Stockholm. Boarding the ship was seamless, quick and easy. The entire staff was cordial and professional. We have nothing but praise for the service standard and service ethic of the staff we encountered. Very positive attitudes, fast on their feet, smiles all around, great command of English. Our cabin attendant was sweet and had a nice sense of humor. We are not demanding passengers, were just looking for some private "us" time due to a crazy work schedule outside vacation. The staff seemed to pick up on this and were discreet in their comings and goings. The cabin was the nicest we've had on any ship: spotless, large, lots of conveniences and thoughtful touches: makeup vanity, double sinks, tub and shower separate, a nice dining area, great AV system, walk in closet, safe, good bedside reading lamps. Bar was stocked with our requests, but we didn't really touch any of it: there were wine and spirits everywhere on board! Beautiful sunsets from our veranda. However, we did enjoy afternoon tea, or a late glass of bourbon or cognac in the Observation Lounge. We ordered room service breakfast every morning so we could get ready for early tours while we finished breakfast. Lovely, flakey croissants, crumbs everywhere, just as it should be. Used the gym once, completely deserted, could not figure out how to get the TV working on my treadmill but no worries. Stepped into Seabourn Square a few times for a bite or some help with touring suggestions. Baristas were excellent, a very nice area to relax. Dining was good, service excellent. I personally felt the food on Oceania was a bit ahead of Seabourn, but spouse felt otherwise. I like more exotic menu items and he's a little more old school: grilled meats or fish is his liking. Never had a miss while dining. Tried the patio grill one night and a sudden downpour occurred while we were choosing appetizers. In the flash of an eye, our pool deck staff had the tables moved to shelter. They were amazing and fun! Best dining experience was Restaurant 2, a bit on the wild side which we liked. Since we were off board everyday on tour, returning late in the afternoon, did not use the pool, spa, or attend activities. We did catch the champagne and caviar sail away which was a lot of fun! The ship itself was modern, spare and beautiful. Felt VERY spacious, quiet and uncrowded. We rarely saw others as we passed through the halls except during early tours. Even then, none of the mass hysteria and confusion that I recall when leaving Oceania on tour. That was very welcome. The ship ran like clockwork, the itinerary was great (would have like more time in Helsinki though: Finland is spectacularly beautiful!) Both my spouse and I would definitely take another Seabourn cruise. And while we both prefer the small sailing ship ambiance of Windstar, which has a certain romance that larger ships can't match, the Seabourn Sojourn felt a lot like a private yacht, just as they advertise. Read Less
Sail Date: July 2012
This is our first time on the Seabourn Sojourn but we have cruised three times on the Seabourn Odyssey and honestly couldn't tell the difference -- right down to the staff as there were several familiar faces. Embarkation in ... Read More
This is our first time on the Seabourn Sojourn but we have cruised three times on the Seabourn Odyssey and honestly couldn't tell the difference -- right down to the staff as there were several familiar faces. Embarkation in Copenhagen was dealt with smoothly as always and we were surprised to find we had been upgraded to an Owner's Suite 601. We had slightly mixed feelings as we had selected our suite with some care - but an upgrade is an upgrade. The obvious benefit is the space and of that we had plenty. The lounge/dining area wouldn't disgrace an apartment and having a separate bedroom is always a good thing -- as indeed is having two loos. We did however feel that more could have been done with the decor to make the whole more luxurious. The obvious downsides of 601 are that the bedroom overlooks the whirlpool at the bow so could lack privacy (not an issue in The Baltic) but more obviously it is above the anchor and this really did waken us up when docking. The first day was at sea. A top tip for this itinerary. I think I would do the cruise the opposite way i.e. from Stockholm to Copenhagen as after a busy time sightseeing we could have really enjoyed this one day at sea and made the most of the ship. Tallinn and Helsinki are great short stops and top and tail the highlight of any Baltic cruise -- St Petersburg -- brilliantly. For Russia we had booked our own guide online so only used the cruise trips for the ballet one evening. This worked perfectly. I was slightly nervous about the visa situation but it really was perfectly straightforward. As long as you had your official tickets with you each time you exited the ship the immigration process was simple and fuss free. Because the ship is docked for three days (two nights) in St Petersburg and the Baltic is so city intensive we spent far less time on board than we would normally do so didn't stretch the ship's facilities at all. As usual the food was excellent and the standard wine decent enough. We've booked our next cruise with Seabourn which I guess says it all. Read Less
Sail Date: August 2012
Everything about the Seabourn Sojourn is pleasant and hassle free. The entire ship is clean in its design and does not suffer from the tasteless decor you may have seen on other ships. The palette is neutral and modern - although ... Read More
Everything about the Seabourn Sojourn is pleasant and hassle free. The entire ship is clean in its design and does not suffer from the tasteless decor you may have seen on other ships. The palette is neutral and modern - although perhaps a bit bland and characterless. Think Four Seasons and you are nearly there. Cabin was excellent in every way with a nice size bathroom, walk in wardrobe, great beds and ample space for everything. Cabin service was perfect although we actually only met our stewardess once when we boarded - after that we never even glimpsed her. The food in the restaurants was pretty good. On the penultimate night we had the Chef's menu in the main dining room - easily the best meal we had onboard. Otherwise we felt some of the food was a bit of a let down when compared to the 'six star' billing. Meat was always superb - but desserts almost all poor (seem to use the same cheap artificial/prepackaged looking desserts and cheap ice cream and day-glo sauces as on Carnival ?). The main point here is that if you are expecting an overall standard comparable to a top London, Paris or New York restaurant then you will be disappointed. For a cruise ship it is of a good standard and once or twice exceptional. Restaurant 2 which is meant to be the fine dining experience was a bit of a let down and I would avoid- main dining room more enjoyable. Some of the most striking advantages of Seabourn Sojourn over other cruises I have taken relate to the noticeable lack of onboard selling. What a relief not to have every minute of every day spent trying to sell the next excursion or the latest embarrassing photo. None of that here - hurrah ! Also no queues or waits for anything. Get on and off the ship when you like and have a table for two right away. Perfect. Entertainment was really surprisingly good. Lack of ambition from a production point of view was made up for by the talent of the 4 singers and 2 dancers we had to entertain us. They did a few shows and they were truly fantastic vocally and did not rely on pre-recorded voices for their numbers. These were the best shows I have seen on a cruise ship because they did not try to be something they were not and instead relied on good old fashioned talent to do the job. At first sight the port lecturer seemed a bit doddery but in fact he was excellent in every respect. Witty, informative and totally unpatronising - he assumed a degree of intelligence amongst his audience which I have not experienced on other ships. We followed many of his tips to our advantage and at no time was he trying to push any excursions or other commercial ventures for the cruise line. Perfect. We did not take any of the ships excursions. In Tallinn and Helsinki the ship provides a free shuttle to the town centre where you can then do your own thing. Otherwise you can just walk from the ship in 15 minutes or so to both city centres. Likewise Stockholm and Copenhagen are full of wonderful sights which are easy to walk between and visit on your own (everyone speaks perfect English). In St Petersburg we followed the advice of another Cruise Critic reviewer and booked the services of a private guide for all 3 of our days there. His name is Timofey Kruglikov who has his own website at http://www.tour-petersburg.com/en Timofey was the absolutely perfect host for our 3 days in St Petersburg. He provided an excellent car and driver and escorted us around the main sights of the city and environs. We pretty much followed his suggested 3 day itinerary and he proved to be a fount of knowledge for all things Russian. Timofey's English is near perfect and there is little he does not know about his city. Test him at the Hermitage.....almost any painting you care to highlight will be explained in detail. ofcourse 3 days in nothing like enough for this fascinating city and everything always feels somewhat of a rush. The services provided by Timofey were not cheap but were good value for money when compared to the alternative options. We had no problems entering the country without a visa - just following Timofey's instructions and we paid him at the end of of our second day. We cannot recommend Timofey more highly. Overall we had a wonderful time on the Sojourn. The ship is the perfect size, in perfect condition and is a relaxed and easy place to be. The lack of queues, bossy announcements, onboard selling or indeed any other annoyance was a highlight. Service at all times was warm and friendly and we would recommend the experience. Read Less
Sail Date: August 2012
Escorted my mother on a truly wonderful adventure in the Baltics. The August weather could not have been more perfect the entire time we were there, we packed expecting cool weather but every day was warm and sunny. But every port we ... Read More
Escorted my mother on a truly wonderful adventure in the Baltics. The August weather could not have been more perfect the entire time we were there, we packed expecting cool weather but every day was warm and sunny. But every port we went to the people complained on how crummy the weather had been during the previous months so we lucked out. The Sojourn is a beautiful ship with huge cabins, it really was like having an apartment at sea. The food is pretty good, and I am sure better than most cruise lines. We only had one bad meal, too bad it was the Chef's Special Dinner night, the main course was a bit salty and the service was extremely slow. Although we had a larger party set up by our tour company the dinner should have not taken 3 and a half hours, and water glasses should have be refilled. It's a pity because that was the only night we ate in the main dining room. We dined in Restaurant 2 on our second night and I found the food to be very good, modern small tastes, but we were stuffed by the end of the meal. Most nights we dinned at the Colonnade or Patio Grill. The Colonnade is great for breakfast they have a decent buffet of scrambled eggs, hash browns, beans, grilled tomatoes, sausages, fresh fruit, cereal, pastries, breads, cold cuts, cheeses, yogurt and fish. And you may also order dishes like omelets, benedicts, lamb chops, minutes steaks and other special dishes table side. The staff and crew, with the exception of the one night in the dining room were always friendly and attentive. Read Less
1 Helpful Vote
Sail Date: May 2013
In May, 2013 my husband and I cruised from London  The cruise crossed the North Sea to the Norwegian fjords, Oslo, Gothenberg and finished in Copenhagen. We had a balcony cabin on deck 7 and book some of the excursions but by no means ... Read More
In May, 2013 my husband and I cruised from London  The cruise crossed the North Sea to the Norwegian fjords, Oslo, Gothenberg and finished in Copenhagen. We had a balcony cabin on deck 7 and book some of the excursions but by no means all. My booking process was most unfortunate. I was quoted a price for the cruise and for insurance and paid my deposit. When the time came to pay the balance the insurance price had doubled. I talked to three people and finally faxed a copy of what I had printed out showing the original prices. A booking supervisor called and left a message that they"could not replicate that quote in the system and therefore the new price was in effect." I bought my insurance privately and went to pay my balance and the booking supervisor had arbitrarily added the newly priced insurance into my balance. I then had to get that removed. I wrote a letter to John Delaney, Senior VP of Sales and Marketing protesting the level of customer service; he continued the same level of service by not bothering to reply to my letter. When I discussed this with those who actually work for Seabourn I was told they call this the "Carnival Factor". Apparently the level of service that is more common to Carnival is now prevalent in Seattle. When we embarked in London our spirits were raised significantly by the efficiency of the process;from leaving our driver to walking onto the ship and being whisked off to lunch at the Colonnade took all of twenty minutes. It was cold in London and as we strolled the decks exploring the ships one of the bartenders noticed I was cold and asked if he could get me some hot tea. He then raced down a deck and came back with a tray of tea. The booking process was fast fading from our minds! Our cabin was comfortable and was kept immaculate and well supplied by our stewardess Banita who was delightful. We asked for our double duvet to be exchanged for two singles and it was done immediately. The interior of the cabin was in surprisingly good condition with few "dings" & "knocks". The balcony furniture was in decidedly lesser condition. Beds (it is two singles on one headboard)were very good and the pillows (always a problem area) were quite acceptable. The bed is high enough to fit empty luggage underneath. The walk in closet and all the drawers and shelves in the cabin provided ample storage and the bathroom was well-stocked and with separate bathtub and shower was ideal for us. We found the food to be almost always excellent. Now we were in Norway and fresh fish and seafood arrived daily and indeed one could shop the fish market in Bergen with the Chef. I do not eat much beef but my husband thought it was excellent and I do know we both enjoyed the lamb. We found that if a wine was not to our taste there was always an alternative or two and of course champagne. I liked that portions were not enormous but that there were enough courses to keep everyone satisfied. Service was exemplary and we found many of the wait staff remembered our names and preferences. The staff is friendly without being overly familiar and really strive to keep passengers happy. The dining venues (we did not use Restaurant 2) allow you to dine as a couple or join others at tables for four or six. We met many of our fellow travellers and thoroughly enjoyed their company. About 50% were from the US, 25% from Australia and then a mix of quite a few other countries. A word about formal nights. There were a few dinner jackets and some suits but a pair of dark slacks, a dress shirt and tie and a navy blazer for my husband was more than acceptable. The ladies did dress up. We did not avail ourselves of the evening entertainment so we have no comment there. Lectures we found interesting and worth attending. There were two areas that did not meet expectations and this came as a suprise when compared to the rest of the staff. Security was very offhand and particularly when one was returning to the ship were not averse to keeping passengers on the ganplank (once in the rain) while they chatted with returning crew members. In addition the operators of the Xray machines are not trained and had difficulty recognizing simple items like an ordinary hairbrush. The other area of concern was the coffee service in the Seabourn Square. The main barista was brusque to the point of being surly. I thought perhaps I had offended him but after sitting with my coffee and watching him I realised that while he was serious but respectful with men he was demonstrably disdainful of women; I assume this was a cultural attitude. Fortunately his place was taken by a young Irishman on occasion and he had enough charm for both of them. Excursions were rather a mixed bag. All of the guides were very good and the transport was comfortable and clean. Seabourn uses a tour company to set up the excursions and by the time they have added their "fee" and Seabourn has marked it up the net result is that the excursions are overpriced. Be aware of the fact that in some locations (Bergen and Gothenberg) the cruise line provides a free shuttle to the center of the town. We book excursions in four of the nine stops and in retrospect we could have skipped at least one more. This applies if your intention is sigthseeing. If you take the more active excursions such as sea kayaking or extensive hikes the above comments may not apply. Disembarkation was handled as efficiently as embarkation. This is a detailed review but a summation might be that we will cruise again with Seabourn if the itinerary is appealing to us.   Read Less
Sail Date: June 2013
Our first time on Seabourn, although we have cruised Crystal and Celebrity. The ship was lovely, the service mostly superb. The exceptions being the Patio Grill Bar and the Observation Bar (although Daniel, our Irish server, in the ... Read More
Our first time on Seabourn, although we have cruised Crystal and Celebrity. The ship was lovely, the service mostly superb. The exceptions being the Patio Grill Bar and the Observation Bar (although Daniel, our Irish server, in the Observation Bar was wonderful). The other servers not so much. Our greatest disappointment was the food. It was just OK - but nothing special - sometimes overcooked, sometimes undercooked. Not the 5 star ratings we were led to believe (and paid for). The exception was Restaurant 2. The food there was excellent! We thoroughly enjoyed our meal there. Our cabin on deck 6 was lovely. We especially appreciated the walk in closet and the bathroom with a tub and shower. Our 3 days in St. Petersburg were amazing - and exhausting. Our private tour was through TJ Travel and our guide was Helen. Her knowledge was extensive and wonderfully presented. We could not have asked for more. Our group consisted of three couples and Helen moved us smoothly and seamlessly through the huge crowds. Since the mediocre food was such an unpleasant surprise, we are unsure about future Seabourn cruises. Perhaps we were naïve to believe the Seabourn hype. Read Less
Sail Date: June 2013
This cruise was my first and several seasoned cruisers said I had set the bar very high form my first cruise and I agree! We arrived in Stockholm 2 days early and I highly recommend doing this since there is so much to see in this ... Read More
This cruise was my first and several seasoned cruisers said I had set the bar very high form my first cruise and I agree! We arrived in Stockholm 2 days early and I highly recommend doing this since there is so much to see in this beautiful city. We met 2 single girls that were doing a St. Petersburg tour with us at our hotel (this was a pure coincidence!) and shared a taxi to the port with them. One of the Texas ladies, Jennifer, recommend we go straight to the ship at our 12pm check out, even though our ticket said to board at 2pm. This was great advice since we were able to quickly get through the check in process and go directly to the Collonade for lunch. Our suite was ready before we finished lunch. We were on deck 5 and the pictures I have seen online were a perfect match for the real thing, but none of the pictures were of the walk in closet. This was such a blessing since it was large enough to store all of our clothes and keep the suitcases hidden. Our bed was heavenly and the balcony large enough for 2 chairs and a table with room to move around. Daniela, our hostess did a great job throughout our cruise and had champagne and cavier canapes awaiting us. We were later given a full bottle of vodka (which we didn't even open!), a stocked min refrigerator with beer, cokes, water, juices, and 2 bottles of red wine and could have ordered more if we wished. We ordered room service fro breakfast 3 times and ordered a snack once. I had put our anniversary as our special occasion and received a phone call asking when we wanted to receive a special turn down the first day of the cruise. I chose our sea day and the staff did not disappoint. While at breakfast, they fastened balloons to our ceiling and later on that night a beautiful chocolate cake was delivered to our suite! We ate at every eating place on the boat and the Restaurant was our favorite. 5 nights were spent there and one was at a hosted table. This was quite fun, even though they separated the spouses. We met singer Nicola, her charming British parents, singer Marie Lee, and 2 other couples. On the formal night, we booked a table for 10 to accommodate our private tour group we put together for our 3 days in St. Petersburg using SPB tours. This was our going away present to each other and it was wonderful. Great people, great food (7 courses!) and great memories! The other 3x we were in the restaurant was at a table for 2. The food was great, the service, impeccable, and the wine choices were spot on. Our first night on the boat was at Restaurant 2. Don't miss out on this wonderful experience! They will provide you with menus of all the tastings ahead of time so you can pick and choose which night to reserve your spot (other nights can occur but you will be put on a wait list since this restaurant is quite small). Don't be turned off by the menu describing all the ingredients in each tasting. My husband is a picky eater and he loved everything he ate! The Collonade is mainly a buffet, but is classily done. We ate there for breakfast 5x and 1x for dinner. We booked the Russian ballet and had a letter in our suite stating that the Collonade would be opening early for us and service would be quick so we could prepare for the ballet (we had to load the bus by 6:45). We were in and out super fast but the service and food was impeccable, as usual! My only complaint about the food (and it is a small one) is for the Patio Grill. The food on the buffet was cold, even if it had a warmer on it. Now, in their defense, the temps on this cruise was quite chilly at time (50-60's being the norm). Now, onto the entertainment. We spent every night in the Club, either listening to the guitarist/singer Michael or the Band featuring Sabrina, and one show featuring Brent doing Broadway hits. All were fabulous, especially Michael. He would take request and when he found out we were from Alabama, he played Sweet Home Alabama for us on several occasions. Some nights there were not too many people in the Club and other nights it was fairly full. They have a small dance floor and beware, some of the entertainers will pull you out to dance, even if you have 2 left feet like me! The professional dance couple was awesome and I wished they would have dance more since it reminded me of the dancers off of DWTS. My only complaint about the Club is that the later you stayed the more breaks the band and waiters seem to take! One time on the last night, the band played for 30 minutes and then took a 45 minute break! We had to go to the bar 2x at the end of the cruise because the waiters stopped coming around to take our drink orders. It was like they were deliberately trying to get rid of us! Not a good feeling to have after paying so much money for this cruise.  We didn't go to the small casino off the Club, and only went to one show in the Grand Salon. We did have tea/cocktails at the Observation Bar on deck 10 (THE PLACE to see the launching of the ship). Since we are from the south, we tried to order a Hurricane but they didn't know what it was (obviously they have never been to New Orleans!), so we ordered Rum Punch instead. It was great! We didn't use the spa but the Texas ladies, Jennifer and Teddie did, and they really liked it. They each bought the spa pass for the week and seem to think it was a good use of money/ship board credit. We didn't go up on Deck 11 for ping pong or anything else since the brisk wind seemed to always be felt the strongest there. We also didn't use the pool or whirlpools, but everyone who did use them felt the temperature was great. Seabourn Square was a great place to get information, book excursions, get a cup of coffee, or just relax with a book or a puzzle. Computers for guest were here (internet was a steep $20 for 2 hours). Overall, this was a fantastic cruise and I will be sailing with Seabourn again in the future. Read Less
Sail Date: June 2013
The 7 day cruise of the Baltic Sea in June/July 2013 had been our third cruise with Seabourn within the last 10 month (41 sea days). Why? My wife and I we simply feel at home aboard Seabourn. We are in our late 40ties and until 1 ½ years ... Read More
The 7 day cruise of the Baltic Sea in June/July 2013 had been our third cruise with Seabourn within the last 10 month (41 sea days). Why? My wife and I we simply feel at home aboard Seabourn. We are in our late 40ties and until 1 ½ years ago we didn´t thought a cruise will suite us. We liked and still like being on our own exploring. We prefer top class hotels, but hardly use all the facilities they offer. Usually we stay at one site between 2-5 days. Then we travel on our own to the next destinations. Why do we like Seabourn? Maybe we better have to start to write about what the 3 larger Seabourn ships according to our opinion aren´t. They are not a place where you marvel about fancy details or the sheer size and quantity of facilities. The offered standard of the ships is high class. References to a huge yacht can be done. The suites. The regular suites (we had been in categories V3 and V6) have a satisfactory size. The furnishing is very well thought-out and utilizable. The small walk-in wardrobe is an absolute plus. The bathroom is nice as well and has all the necessities needed, but for 2 persons at once drying hair it´s too small. The shower could be larger. The interior design of the suite has to address to the taste of huge number of guest. It does so. The HDTV is working well, but, like in brand new cars or airplanes, their entertainment and computer equipment is already outdated when they hit the market. We don´t want to miss our veranda. It is nice to have the possibility to go outside from your own cabin (suite). Yes, the veranda furniture could be improved. A short while after embarkation all our luggage has found its spot and we consider it as "our” suite. In many top notch hotels rooms this feeling never developed. Food. We read in some reviews that the food on Seabourn is not always living up to the expectations. On our cruises with the Odyssey and the Sojourn we had 3 different chefs. We were told that the menus are set by Seattle headquarters. Therefore the food is mainly not purchased locally. Fish for example is delivered mostly frozen in containers to the ship. But even then can you feel the influences of the different chefs. Seasoning differs. Seabourn is trying not to make something wrong. Health risks are linked with undercooked food. So they overcook. Fish and seafood is here mostly at risk. I never tried to order a "bleu” beef dish. I stick to "rare”. In total the food meets our expectations. We consider it very good. 3-star Michelin restaurants with the restriction to 15-20 tables and a few dishes and 2 degustation menus can´t be compared. In the main restaurant you cater up to 450 passengers in about 2-3 hours at a very high level. At the Colonade we always had our breakfast. It is a mix of being served and self-service. We as Germans love our bread. Choice could and should be improved. Same with cheeses. I love to have goat, sheep and blue cheeses for breakfast. But again, we sorrow at a very, very high level. In addition you can ask. The service staff is trying to accomplish what you have asked for. Perrier mineral water for example might not available at once. San Pellegrino mineral water instead. So you have to wait a little to get your preferred one. Double shot Cappucino and Espresso you better get at the Square (take out) before you go for breakfast. The regular coffee within The Colonade is so so. Restaurant 2. We had dinner there 5 times so fare. It differs from the main restaurant as there are only around 30 guest each evening. A set 6-7 course menu is offered. The food differs. They try to present a more seasoned cooking style. As long as they don´t hype at the presentation of the dinner it is a very joyful evening. The Pool Bar. For us exactly what it should be. Great burgers, pizza, salad and so on. Wines and spirits. The offered wines for dinner are good middle class. That is ok with us. We never opted for the silver or gold wine package. You can always have the Feuillatte Champagne which is very decent French Champagne. Spirits and cocktails. You cannot ask for more. Our favorite place for cocktails and drinks is the Observation Lounge. Staff and Crew. As soon as you enter the ship, they make you feel welcome and at home. Security measures and procedures can be annoying, but in this times? We always felt that the staff is willing to interact with guest. But the guests have to make the first moves. If you don´t, they furthermost act highly professional. As always in life some do excel from the rest. But on Seabourn not because you tipped them. They excel because they love what they do. High ranking officers were always available. Room for improvement. Yes. The use of internet (wifi) should be included in the cruise fare. The excursions are overpriced. Offering more options for sleeping pillows. Sometimes a little more attention even to the smallest detail is needed. More "harbor” information by the service crew on Seabourn Square. Onsite self drive car rental information. How to get in and out of the port. How far from some highlights by taxi. Those details we don´t have in our guide books and internet information. The concept of the ships boutique. On our Baltic Sea cruise. In our travel documents the wrong embarkation site in Stockholm was stated. No information about changes. When we arrived we found out. It took 1 hour and 50 Euros additional taxi rides. Just an apology. No refund. Staff friendly as ever. We had the best stewardess for our suite so far. In Talinn and in Helsinki we walked the city on our own. The 3 days in St. Petersburg we arranged a private tour for us. Guide, driver and Minivan. We would do so again. For us the one week cruise was too short. We would have loved at least 3 more sea days. In January 2014 we are crusing Antarctica. Seabourn of course. If Seabourn will remain or even improving its service level and food and drink quality we have found our cruise line. They also should stick to their upscale all-inclusive concept. The size of the Odyssey, Sojourn and Quest are in our opinion a good balance between choices offered and intimacy. On our first cruise ever in December 2011 we had been on a 4-star plus ship. The suite was good, as was the executive lounge, but with 2.000 passengers on board, we never really felt home like we do on Seabourn. We are looking forward to go back to "our” Seabourn ships.   Read Less
3 Helpful Votes
Sail Date: June 2013
Our third Seabourne cruise in two years but probably our last.The destinations were great but the quality of food and service generally was much worse than on The Legend or The Oddyssey., The crew are just not as happy,in particular the ... Read More
Our third Seabourne cruise in two years but probably our last.The destinations were great but the quality of food and service generally was much worse than on The Legend or The Oddyssey., The crew are just not as happy,in particular the security staff were miserable,most restaurant staff were good,Juanita stood out as did David the Irish bar server.but unlike previous Seabourne experiences where the vast majority were outstanding. Food in all venues did not live up to expectation and nowhere near as good as our recent Azamara Journey experience . We were allocated 913 which is able to take disabled passengers(we are not disabled)This means that the bathroom is large to accommodate a wheelchair but at the expense of wardrobe space. The final straw was that having booked both Air and port transfers with Seabourn they made us debarked at 8am in Stockholm for a 45min.journey to Arlanda airport even though our flight was not due until ten past five that afternoon giving us an 8 hour wait.My complaint was met with "tough it is what it is no exceptions" Read Less
3 Helpful Votes
Sail Date: July 2013
Mr Waldo's friends had said "Oh you must go to Russia" and Miss Waldo had just embarked on a thesis about the Romanovs so we began planning. Things went pear shaped and it turned out to be just me and the Little Waldos aged ... Read More
Mr Waldo's friends had said "Oh you must go to Russia" and Miss Waldo had just embarked on a thesis about the Romanovs so we began planning. Things went pear shaped and it turned out to be just me and the Little Waldos aged 22 and 18 (moral ...live life to the full) one of the negatives to this cruise was having been to 2 ports before so we cut short our pre in Stockholm just overnighting and taking in the splendours of the new ABBA museum. So: Emabarkation: I wasn't quite sure why we were segregated, at first I thought it was being with 2 "kids" Note: Mr 22 yo was invited to join the children's program. I'm sure if 20 years time he will appreciate not looking his age or whether it was our comp upgrade to an OW. Either way this was hassle free and we were onbaord quickly. First Impressions: Colonnade: OMG this is a Zoo. Every man and his travelling companion was out on the back deck soaking in the summer rays. We were served relatively quickly and the only hitch was wine with lunch. yeah.... i know... she's going to complain about the quality. Well actually NO. They asked for Little Waldo to prove his age so he could drink and after much digging around he produced his drivers licence (note we found this into Day 2, if you have hole punched into your card no grog!). Offering Miss W a drink, she declined we settled into mmmm this is nice Suite: Our suite was ready just as we finished dining and we were very happy. Cmon OW who wouldn't be! Our Stewardess offered our soap options (a choice each) and asked if we wanted any additional beverages for the bar (Yes please we needed 3 different tipples..at this point we were not aware of the 21 drinking age) The cabin was explained and we just went wow (again) I wont go in to detail about an OW except to say for 3 it was MORE than ample and while the rollway was removed each day it wasn't really necessary to do so. Now Mr 22 is a foodie (yep) so his first task was to book for Restaurant 2. Mission accomplished, Miss 18 and I made our Spa bookings. Yes it was tight, 7 days are an issue if you want to fit around ports. the only hitch for the Spa was the Spin bike is apparently only for fitness classes :( Meals: there was only 1 course in The Restaurant which was a let down and it was ......... the Souffle. Now Miss W is a Souffle Queen and I mean that seriously. Whilst 22 dutifully consumed his to the last Iota I struggled and Miss W, took 2 spoonfuls and said urrg, scrambled eggs. ( to give reference Miss W has dined and worked in hatted restaurants) I have to admit the waiters took her critique with a grain of salt. She has said if the souffle isn't up to scratch on Quest in January she'd like a cook off ;) We only managed one meal in Resaturant 2 and well...yum........not up there with the likes of Geranium or Quay, but certainly excellent for location matching wines IMHO worth the $$ Remember we convicts have limited access to anything non home grown. Liquid: Hitch wasn't aware that US drinking laws onboard. Note to self (read the fine print). Did it matter, um no. But poor Mr 22 got sick of dragging out his card until everyone knew him and that took 3 DAYS! ;) Ships Tours: bone of contention. We did 1 out to Cathy's place and wow. The solitude was worth the $ the wine, not so. I wanted to Kayak in Helsinki but was howled down by Miss W (aka I know everything now I'm 18). In short, should have Kayaked! Ports: Well we are small ship creatures because I like to convenience of central docking and fats flow immi, and Seabourn ticks that box nicely. (well more than nicely because it added 2+ hours to each day in SPB) Service: Yep this is where it went pear shaped I had ONE server who ignored me. T......??? in the Colonnade at the dessert bar. Why do some people think only guys want ice cream!! Loved pulling up my chair and within 30 secs having my tipple and MissWs Fire Engine (paul;) ) on the table. Now i do NOT like buffet or tie dining, so Seabourn is an excellent choice for avoiding this. breakfast in the restaurant , was great, yeah it's only open for an hour but hey, 8-9am ain't early bad if your tour starts at 8,30.. heaps of time! For those eat all you can, as fast as you can Colonnade will suit. Disappointment: never had IRD ( will fix this in Jan) Trivia (ohhhhh) only once and only a few of us. Poor Miss W. Trivia is one of her things and to to the supercilious guest who pooh poohed Mr 22s knowledge of TdF, yep don't think the onboard newspaper is up to date. Mr 22 is a sport tragic. Other than that less friendly than we have had before, especially on SS, maybe it was being 3? (never been 3 before) and I know more than 1 pax was surprised it wasn't a gay divorcee situation. Maybe because our other cruises have been less port intensive? Debark: too soon Other lines : What i missed for SS.. the opportunity to be seated at a communal table (but that may have been to us being 3 and Mr W missing and conversations with other liekminded guests Next step Antarctica :)   Read Less
1 Helpful Vote
Sail Date: July 2013
I just returned from our 7 day cruise of the Baltics. I have been on many cruises but this was my first with Seabourn. I wanted to share some thoughts while they are fresh in my mind. First of all - I loved the experience. We will ... Read More
I just returned from our 7 day cruise of the Baltics. I have been on many cruises but this was my first with Seabourn. I wanted to share some thoughts while they are fresh in my mind. First of all - I loved the experience. We will definately do another - we already bought the $1000 certificate for our use. The whole "all inclusive" thing was wonderful. I never realized how much I was aggravated on other ships by constantly pulling out my card to order a drink or sign little slips of paper all day long. The smaller ship was plenty stable and it was great that I could walk from our cabin to anywhere on the ship in less than a minute. I never waited ina line - except maybe a couple of times getting coffee from the onboard starbucks-like cafe. Service: - Outstanding. From check in (we were litterally the first to board in Copenhagen at 12:05), the cabin steward, waitstaff. All were constantly smiling, many calling us by name by day 2. Passengers: Not as old as I was expecting. Maybe because this was a port intensive cruise, I would say the average age was low to mid fifties. (We are 58) and not surprisingly obviously rather affluent. I would guess there were maybe 4 children under 10 and another 3 or 4 teenagers. That is about it. Extremely friendly - we made many friends at dinner, in the hot tub and in the caasino. Food - Dining room: I am a bit of a foodie and loved it. Very good taste and well presented. Always served very hot. Dinning room food was limited at breakfast but a very nice variety at dinner. Beef wellington and lobster were favorites. Not a big dessert person but I enjoyed the cheese course most evenings. Strangely if I had a complaint it was that portion sizes at dinner can be a bit small - even considering you had three or four courses. (For me, two double lamb chops does not an entree make!) I would leaave dinner, go tothe show and casino and would be wanting a bite to eat about midnight with no real option (I know I could have room service, but a late night pizza or sandwich bar would be a nice touch). Food - Colonade: Having been on cruise ships much larger, I have grown accustomed to avoiding the buffet. I am so glad I did not. The food was excellent at breakfast and lunch and the ability to also order ala cart was great (albeit limited). Dining staff: Generally good, with just one less that excellent server. We ate a variety of ways....twice at a table for 2, twice paired up at random with another couple and twice at a large table with crew - once witht he ship's doctor and one with a singer. Dinning experience was great at all dinners. Wines: I know wines and we have wine most nights for dinner. Most of the wines I had would be comparable with what we have at home on a nightly basis. I would imagine our typical "house" wines are in the $12 to $17 per bottle range and that is pretty much comparison for these wines. (Having said that, we will have much more upscale wines with company or a special dinner - so I know the difference) We particularly liked a Petite Chablis they served at lunch the first day and often asked for and received it during the week. There was also a nice bordeau blend and a couple of Sauvignon Blancs (some too light, some much fruitier.) I had the champagne, it was fine but I am not a big fan anyway. The Pinot was on the light side - they suggested it to pair with the prime rib - I opted for a syrah. I never felt the need nor desire to buy up to a better wine. Casino: Small as expected - one each of a roulette, blackjack, three card poker and baccarat. The staff here were the only ones I found to be less than stellar. I got the impression that they hoped we would not show up or that we would go to bed early. Often, the casino would be advertised as opening at a certain time, and the staff would show up 30 minutes later. I also found it odd that they would accept - even encourage - gratuities. Entertainment: The production shows were excellent. Very talented singers and musicians. Cruise director was fine - enjoyable but somewhat unremarkable. The female lounge singer was not very good...I ended up avoiding her where-ever she sang. The onboard activities were sparse and not well attended since this is such a port intensive cruise. We were (slightly) diappointed that the wine tasting (offered at $100 per person) did not attract the minimum 10 attendees and was cancelled. Only 2 couples attended the trivia (the four of us got prizes) and only 7 played in the blackjack tournament. Pools: They were rarely used. High temperatures averaged in the low sixties so the hottubs were the only real options. There were rarely more than a few people a day partaking. (This was a very port intensive cruise) . I loved the drink service when in the hot tub - my drink waiter david was wonderful and attentive).   Read Less
2 Helpful Votes
Sail Date: June 2014
First time with Seabourn and only second cruise in total. First was with P&O which I would rate as 4star (and we would use P&O again). Seabourn was 6 star. First class professional service at all times, personal attention from ... Read More
First time with Seabourn and only second cruise in total. First was with P&O which I would rate as 4star (and we would use P&O again). Seabourn was 6 star. First class professional service at all times, personal attention from Cruise Director to the housekeeping lady. Polite, friendly and helpful, never deferential in approach. Food was excellent with plenty of choice, I have a gargantuan appetite but never left the table feeling hungry. Dress code seemed sensible and appropriate. Other guests were a delight, 40% American, many Aussies, Brits, Mexicans, Brazilians, all well heeled professional people some retired but all out for a good classy time. Cannot recommend this ship enough. It aint cheap and if you are looking for somewhere to show off your tattoos it is not here. I have not scored 5.5 for entertainment, the size of the boat does not lend itself to the all singing dancing, west end standard type of entertainment we had on P&O (which we did enjoy a lot). This is more low key, very high standard sophisticated type of entertainment, its a matter of personal choice and taste of course and there was absolutely nothing wrong with Seabourns entertainment. Last thought, its not for kids.   Read Less
3 Helpful Votes
Sail Date: June 2014
My wife and I just returned from our Baltic vacation, the main portion of it being a weeklong cruise on Seabourn's Quest. This was our first Seabourn experience, and as the title says, Seabourn exceeded our expectations. First, the ... Read More
My wife and I just returned from our Baltic vacation, the main portion of it being a weeklong cruise on Seabourn's Quest. This was our first Seabourn experience, and as the title says, Seabourn exceeded our expectations. First, the physical stuff. The ship is quite young as it went into service in June 2011. The ship was in great shape, as we saw no indications of the all too common unsightly wear and tear you can see on older vessels. We had a standard suite (#729 -- great, mid-ship location) that was plenty large enough for us -- there was no "squeezing" between the end of bed and the wall or dresser, something we've experienced on other ships. The suite's sitting area was fine, too, including a couch, table, two chairs and a handy ottoman that could used as a mobile table to snacks or any other use. The veranda seemed to extend further out than others, so it was very nice, too. The suites offer a good-sized walk-in closet that actually hand enough nice wooden hangers for our clothes; it houses the safe, water vests, extra blankets and pillows, too. The bathroom was simply elegant, too -- granite throughout, nice lighting, two sinks, a shower, a separate tub and the toilet, of course. Second, the staff service. In a nutshell, simply outstanding from embarkation through disembarkation. It seemed to us that the staff fully intends to provide an incredibly high level of customer service -- they want you to have a special experience, and they succeeded with us. Friendly, yet professional, was the provided by all of the staff, from the food servers, room stewardesses, bartenders and the other support staff that are always available. What was tangible is that not once did we experience a "that's not my job" attitude; they either handled it or made sure your need was addressed by the right person. I give big kudos to the staff for their execution, and also to the management team that developed the service standards and the required training and follow-up for the staff. Staff and management are on the same page at Seabourn. Third, the dining experiences. Seabourn's Quest offer "The Restaurant", which is the main formal dining room; The Colonnade, for still very good quality food in buffet style so that you can dine more casually; and of course the deck restaurant for the quick and easy food (burgers, pizzas, and other offerings of the day). We enjoyed each of them very much. The Restaurant offers a Chef's recommendation each night, as well as their standard fare -- we found the quality excellent. Most nights, a jacket is required, which is OK, I suppose. I'd prefer no jacket required jut to lighten the packing load, but I understand the intent. And when I wanted to go casual, to the Colonnade or deck we went. And the room service is excellent, too. Each late afternoon day, we enjoyed a terrific shrimp cocktail or a cheese plate along with a glass of wine. Fourth, the excursions. They are nice and expensive. We stuck to Seabourn excursions this cruise and they handled the process very well. We've used private excursions on previous non-Seabourn cruises, and to be frank, they offer a lot of benefits. Also expensive, but you can direct timing to your liking. The group excursions, however, get you preferred entry at most locations, so that's a plus. Overall, we loved our first sojourn with Seabourn on Quest. We had a terrific similar experience five years ago on Regent's Navigator, and a rather disappointing time on Crystal's Symphony last year (some interactions with two or three staff members really negated an otherwise good cruise experience). I would highly recommend Seabourn to anyone considering them for a cruise. Read Less
11 Helpful Votes
Sail Date: July 2014
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. ... Read More
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. Flight to Port: Concern over short layover in Chicago. Another discourteous Seabourn clerk said, "We don't book flights you can't make. But you can purchase your own flight if you're concerned." We barely made the connection, by running, but we got to Copenhagen with NO luggage. Dining: Main Dining room was more than expected~ more time, 3 hours…for a 3 course meal. Food presentation was great, but taste was only adequate…disappointing. Shore Excursions: Not a diverse choice. Took a bicycle tour in Estonia, that should have been labeled strenuous. One cyclist was hit by a drop arm, knocked off his bike and bloodied… Entertainment: so, so… Cabin: Wonderful, spacious bathrooms, walk-in closet, great Stewardess! Disembarkation, Driver, Hotel: Driver picked us up in Dover on time. However, he rarely went to London and was lost for 45 minutes. When he did find the Grosvenor, he dropped us off on the wrong side. Booking fouled up, again. Had to fuss to get another room, and then for $700 it faced a tarred roof and engine room. The Seabourn agent on site had not a clue what her duties were! Reparations: Seabourn gave me a whopping $2000 toward my next cruise….I had spent $20,000. on this one. NEVER AGAIN!!   Read Less
3 Helpful Votes
Sail Date: July 2014
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last ... Read More
We went on our 2nd Seabourn Quest trip in two years. This time, we chose a 12day trip up to the Northern Europe/Baltic Sea for our honeymoon. We have loved our experience with Seabourn however, our last trip will probably be the last unless they change their smoking policy. They allow smoking inside! Yes, inside the Observation Bar after 8:00 PM which is one of the nicest places to be prior to and after dinner. In this case, it was only one or two couples smoking. Besides from not being able to enjoy an after dinner drink (or two), we had smoke pouring into our Penthouse Suite which was located on the same level (top floor). We decided to stay in one evening and enjoy room service and watch a couple of movies. The smoke was so bad that night, we had to cover our door and vents with towels and pillows to prevent the smoke from coming in to our room. The Seabourn crew immediately responded with a great working air purifier but come on! Both my husband and I suffered from Asthma all night and part of the following day. The other complaint is that they will close a very large workout area for one personal training session. We were all cramped into a very tiny space and were locked out of large room during these sessions. Quite a few of us wondered if Seabourn is trying to make their guests happy with adequate workout space or funding a personal trainer who charges $110 an hour? Otherwise, we love Seabourn and are hoping that they will change their no smoking policy to no smoking with the exception of the designated outside areas. The world has changed their policy to not allowing smoking inside so we can't understand why it's taking Seabourn to get the message!   Read Less
5 Helpful Votes
Sail Date: July 2014
This won't be a gushing infomercial, nor will I find fault with the tiniest detail. As with any cruise there was plenty of Good and some Bad so overall we had a wonderful trip, not least because the weather was perfect for the entire ... Read More
This won't be a gushing infomercial, nor will I find fault with the tiniest detail. As with any cruise there was plenty of Good and some Bad so overall we had a wonderful trip, not least because the weather was perfect for the entire 2 weeks with clear blue skies, warm temps and glass flat seas. Even the locals said it was unprecedented and it certainly enabled everyone to enjoy the magnificent Norwegian fjords scenery and the eerie midnight sun. This was our first Seabourn cruise, chosen mainly for the itinerary, but we are experienced Regent and Crystal cruisers so I think we can make some objective comments and comparisons. Pre Cruise Hotel : The Admiral, Copenhagen. A converted former wharf side warehouse (NB, no aircon) in a very good location near all the historic downtown sights. However, the water "view" is now dominated/obscured by a large multi storey car park currently under construction. Luckily we were there on a weekend so the builders weren't poring concrete but noise/dust would be a major problem on weekdays. It wasn't especially cheap (welcome to Scandinavia) but the lavish buffet breakfast made it worth every cent. Ship : Beautiful, well laid out and easy to "navigate". Plenty of public rooms and places to settle inside and out for a drink, or a book, or just to take in the ocean and views. The pool is very stylish and there are several other hot tubs/spas around the ship so nowhere feels too crowded. We especially liked the Seabourn Square "hub" concept where we could consult guest or destination services, use a computer, grab a very good coffee from a barista, find a book or newspaper, generally hang out. Suite : A verandah suite which was very spacious (even bigger than Regent) with a blissfully comfortable bed, plenty of storage and a marble clad bathroom with tub and separate shower stall. It puts the cramped accommodation on Crystal to shame I'm afraid. Our friendly stewardess was very efficient and seemed to get everything organised as if by magic. The fridge was restocked promptly and any other requests fulfilled with minimum fuss. Restaurants : Several dining options which you can choose whenever you like. No fixed dining! (Take note Crystal). The main dining room is elegant and light and the food/service to a very high standard. We don't "cruise to eat" and we aren't "foodies" so maybe we aren't as exacting as others but we didn't have a bad experience in any venue. Restaurant 2 is an interesting "tasting menu" concept which might be a little theatrical (pretentious?) for some but the food was beautifully prepared, presented and it was delicious. The Colonnade breakfast buffet and less formal lunch/dinner venue was just right and the rear verandah area was a lovely spot, especially in that spectacular weather and scenary. The poolside Grill was great for a lunchtime salad, burger, snack and informal dinner too. We had room service dinner in our suite a couple of times and couldn't fault it. Seabourn fries/chips must be the best on land or sea! Wines were good quality and well chosen so we didn't find it necessary to order any of the premium bottles. Bars : Again, several options inside and out. The Observation Bar is a great place to enjoy the sail away and pre-dinner cocktails and tapas as is the outside Sky Bar. The Club, as the name suggests, is a more low key venue which livens up after dinner when the dance band strikes up. You can also grab a luxurious afternoon tea there. There is also a Pool Grill bar with excellent waiters constantly patrolling with trays of refreshing drinks and cocktails. You can stock your fridge with practically anything you like so there's no excuse for being thirsty! Shops : Surprisingly large and well stocked. Spa : We didn't partake of any special treatments or hair dressing etc but heard glowing reports from those who did. The actual spa facility is a calm haven with a lovely restful atmosphere and professional staff. Prices were not excessive and good value. Staff : Friendly and professional at all levels although we did sometimes feel that Guest Services had difficulty grasping what we were trying to ask, especially if it was slightly outside the box. "Computer says No" or maybe a language problem? Service was generally prompt and efficient although it seemed to take an inordinately long time to get a simple pot of tea at breakfast. The maitres 'd were very cooperative and not at all intimidating (take note Crystal). Charming Cruise Director Handre was very visible without being intrusive and really knows how to do his deceptively difficult job. Entertainment : We aren't really into the cast production shows but the one we saw was OK if you like that kind of thing. The band was versatile and skilful and seemed able to handle everything they were required to do. The pianist in the Observation Bar was good, and the Club solo guitarist was very good indeed. We enjoyed a great piano guest soloist and a comedian/impressionist. Guest lecturers gave interesting and informative talks on a wide range of subjects although the political agenda of one was perhaps a little too obvious and currently sensitive for some. No gentlemen hosts for the dancing queens to enjoy but there didn't appear to be many hardcore dancers on this trip anyway. Chicken and egg? Trivia was popular and very competitive as usual. Excursions : Over the years we have learned to be very selective when or if to choose ships excursions. They are often overpriced and not very interesting bus tours so we tend to do some advance research and take a private tour from the pier to places we want to see. In very small fjord-side villages or even larger towns it was just as enjoyable to go for a stroll and explore for ourselves. We spoke to a number of more energetic types who went on hiking excursions and said they were well organised. The "must do" on this trip is the scenic railway in Flam which on this occasion proved to be rather chaotic as there was another large cruise ship in town and so lots of people milling around and jumping the gueue! The People : A really friendly bunch! Several nationalities represented and everyone seemed to be having a wonderful (well behaved!) time. It was always easy to strike up a conversation and socialise generally. Only one couple (and there's always one) made it abundantly clear to the point of rudeness they had no wish to talk to anyone so they were left alone to their solitary selves. We did try! Smoking : Unfortunately this was a major issue at times as Seabourn inexplicably allows smoking on private verandas as well as the designated public smoking areas. Our suite was located downwind from some heavy smokers who seemed to be out there morning, noon and night and rendering our verandah unuseable. Smoking is also allowed in the Observation Bar after 8pm and one solitary smoker did so every night which effectively emptied the place. We did mention it to the Hotel Manager but since the smokers weren't breaking any rules there wasn't much he could so except unofficially sympathise. Seabourn really does have to fall in line with the other luxury cruise lines on this important issue. Verdict : Probably the best cruise of the many we've taken. Yes, the perfect weather helped but there was that magical and elusive relaxed, happy vibe of people having a great shared experience on a lovely ship. We've already booked for 2015 and 2016. We'd consider Regent again for the right itinerary but I'm afraid Crystal just doesn't compare now. Seabourn certainly isn't the cheapest but it's probably one of the best and represents excellent value for money.   Read Less
1 Helpful Vote
Sail Date: May 2015
After sailing across the Atlantic from Fort Lauderdale (on another cruise line to escape flying!) we stayed one day at the Eurostar Grande Marina right at the port. The next morning we watched from our window as the Quest pulled up right ... Read More
After sailing across the Atlantic from Fort Lauderdale (on another cruise line to escape flying!) we stayed one day at the Eurostar Grande Marina right at the port. The next morning we watched from our window as the Quest pulled up right beside the hotel. When we were ready to go to the small terminal, the bell man took our bags across the way!! What convenience. Boarding was easy and since we have been on Seabourn for over 200 days we knew where everything was. Suitcases were in our stateroom after a lovely lunch in the colonnade including a glass of wine (to relax). We were so happy to see Heather as the cruise director as we knew her as an assistant last year. Her assistant Judy was a doll too. And both astounded us with their beautiful operatic voices several times during the trip. They provided many laughs during trivia which is always great fun. We took back to back cruises--first one 18 days to Copenhagen and then 7 days to Stockholm. There were several lecturers but the one who stood out was Ian Cox who lectured on many subjects. His main interest is art and his lecture on Faberge eggs was one of the best presentations we have seen. It so prepared us for our fantastic visit to the Faberge Museum in St. Petersburg. Jes was the head chef and kudos go to him for his culinary expertise and for his willingness to to be available to all. Our "shopping with the chef" in Tallinn was the best excursion! Jes is so personable and talented! We loved the food. We ate almost all nights in the Restaurant as I have Celiac and my food was prepared to meet my needs. Fish was prepared wonderfully almost all of the time Two nights we ate in Restaurant 2 and we did not especially like it. It is being replaced by a new venue next year. The colonnade is great for breakfast and lunch but for dinner there are not enough tables for 2 or 4 and buffets there on selected nights are not relaxing. We were in port so many days that at night we were exhausted and did not see many shows. But we did see Julian, a wonderful classical pianist. All in all our cruise was wonderful. We signed up for another and we hope we remain healthy to experience the new ships coming!!! Read Less
17 Helpful Votes
Sail Date: June 2015
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we ... Read More
The 4 couples that made up our travel group are well traveled and have cruised previously, most notably, on Regent and Crystal. None of us had been on Seabourn before and we wanted another luxury experience for this Baltic Cruise so we selected the Seabourn Quest. On balance, we truly enjoyed our experience, but I don't think any of us would say we "loved it" the way so many previous cruise critic reviewers said we would. The ship itself is well laid out but the decor of both the main dining room and the observation bar were a disappointment. The dining room felt overly crowded and was very noisy (the hard wood floors didn't help). The observation bar was minimalist modern, but the furniture was down right uncomfortable so I grew tired of it rather quickly. All of us expected a much more elegantly appointed ship. Our suites, however, were wonderful. Two couples opted for Penthouse suites while the other two were in veranda suites. We loved the layout, the furnishings, the comfort of the beds and the bathrooms were superb. The poolside area was great and so was its bar and restaurant. I personally very much enjoyed the library/coffee area. What is missing from the Quest, however, is the nooks and crannies we have been able to find on other ships that allow you to slip away for more privacy. We had been told to expect excellent service and while service continued to improve each day, we had a number of mishaps which were disturbing. Room service was 45 minutes late on one occasion and never arrived on another. One couple held a cocktail party in their penthouse suite for the 8 of us and they ordered wine, champagne and assorted appetizers the previous day. When it did not arrive as scheduled, they called and were told that it had been delivered but no one was there to receive it. Really? After the phone call it did arrive within about 10 minutes. In another mishap, one of our travel mates was in tears because the suite staff mistakingly threw out a large zip lock bag containing a knitting project she had been working on for over a year. When we were returning from an excursion, she noticed several men unloading trash from the ship. On a whim, she asked if any of them had seen it. We were actually incredulous that one of the guys did remember seeing it and had set it aside. So there was a happy ending thanks to the efforts of this one person. We had also been told that the wait staff would call you by name after the first day or so and would remember your drink preferences. Not so. We ate dinner in the main restaurant at the same table with the same wait staff 4 nights, and we always went to the observation bar afterwards. No one ever knew who we were or called us by name or remembered our preferences for anything. All in all, a disappointment from our expectations. The food on Seabourn is a cut above the other cruise lines we had been on and it was a great treat for me to have caviar and champagne every afternoon. However, there were mishaps in the main dining room as well. On the formal night, 6 of us ordered the lobster and 4 of us sent it back because, while nicely presented, it was mushy and tasteless. On the last night, 3 of us ordered quail and while no one sent it back, it was dry and tasteless. Some of us had taken the galley tour and we realized just how difficult it is to put out consistently great food so we were somewhat forgiving about these mishaps. But, Seabourn, you really should do better. We thought Restaurant 2 was outstanding and the service was impeccable. On the Sail Away, my husband and I arrived late and all the caviar was gone; however, when one of the servers say my disappointment, he asked where we would be sitting and I pointed it out. Within minutes we had a lovely tray of caviar with all the trimmings. How nice was that. Wine choices were also quite good. On other cruise lines we've had to pay extra for premium wines. That was not necessary on Seabourn; the daily selections were excellent. A note about shore excursions. If you are sailing to St. Petersburg, as we did, then hire an independent, licensed Russian guide and driver. This was far less expensive for our group then if we had arranged for excursions off the ship. The experience was magical and our guide was so knowledgeable. We had 3 very full days of sightseeing plus 2 night activities including the opera. While we were exhausted by the end of it, we saw just about everything there is to see in this amazing city. All in all, the cruise was very good. Perhaps our expectations were too high, but Seabourn presents itself as being #1 in the small ship luxury cruise line category and frankly, I'm not sure its worth the additional expense. While we will continue to sail in the luxury cruise category, I would probably only chose Seabourn again based on the itinerary being offered but in making that decision I would also consider value for money. Read Less
11 Helpful Votes
Sail Date: July 2016
We picked this cruise line because of the itinerary. We wanted the opportunity to visit St. Petersburg for 3 full days instead of the usual 2 days. We booked our own private tours while in St. Petersburg but used the ship's tour in ... Read More
We picked this cruise line because of the itinerary. We wanted the opportunity to visit St. Petersburg for 3 full days instead of the usual 2 days. We booked our own private tours while in St. Petersburg but used the ship's tour in Estonia and Helsinki. We were very pleased with the knowledge of both guides. The other reason we chose Seabourn was the Thomas Keller dining experience Seabourn offered, a foodie's paradise. We were totally blown away with the various Keller inspired dining venues. The chef and his crew did not disappoint in any of the exquisite meals prepared. The crew was friendly and knowledgable from how the food are prepared to explaining differences in caviar sourcing. Both galley and kitchen tours were informative and well presented. What makes this smaller ship attractive is the size. There are no huge crowd during embarkation or disembarkation, no crowd dining. The ship is able to get into the smaller ports thereby closer to all attractions. In St. Petersburg, we were docked in the city. Most attractions were just a few minutes away by car. The larger ships must dock further away and sometimes 2-3 hours drive to any given destination. The verandah cabins on deck 6 were spacious and very well appointed. We were able to have caviar in our cabin or outside deck most late afternoon before dinner. Deck 6 is also a central location for all the dining venues, pool, bar, library and salon. Overall, cruise service, cabin, lectures and dining were superb. Read Less
2 Helpful Votes
Sail Date: July 2016
Just back from a delightful cruise to Northern Europe and St. Petersburg. The ship was excellent in every way--beautiful suite with balcony, very good service, and outstanding food. Casually elegant, low-key luxe. Not a whole lot of ... Read More
Just back from a delightful cruise to Northern Europe and St. Petersburg. The ship was excellent in every way--beautiful suite with balcony, very good service, and outstanding food. Casually elegant, low-key luxe. Not a whole lot of entertainment and activities, and a quite small pool, but I went sightseeing every day except the one at-sea day. Wished the cruise were longer--I loved it. Embarkation and disembarkation went very smoothly. We spent 2 days in Stockholm and 2 days in Copenhagen on our own before and after the cruise, respectively. The ports covered were good, with St. Petersburg being the centerpiece--3 days spent there (could have used 4). Cruise takes care of visa if you take tours. Also stopped at Tallinn, Estonia, and Helsinki. Some people continued the cruise to Norway instead of disembarking at Copenhagen. The tours were good, but the ballet--2nd -rate company and full of ill-dressed tourists--could have been skipped. Read Less
19 Helpful Votes
Sail Date: April 2017
Check-in in Barbados was an indication of what was to come. there was just on member of staff on the quay side. No champagne or cold towels and certainly not the line of staff used in the advertising and this was 15 minutes after check in ... Read More
Check-in in Barbados was an indication of what was to come. there was just on member of staff on the quay side. No champagne or cold towels and certainly not the line of staff used in the advertising and this was 15 minutes after check in opened. I carried my hand luggage round to the ship and up the gangplank. I was not offered a glass of champagne until after I'd had my photo taken and handed over credit card details. Booked a gty balcony cabin and was allocated 650. This is mid ships and fine, although it had an adjoining door I never heard the people next door and they said they'd never heard me. I was offered lunch after boarding although only at the Patio grill which didn't have any menu and when I asked the chef went to list all that was available and the weeks specials. I settled on a burger and discovered I had to do it all myself, so then had to ask for the bun to be toasted and a special order of fries. A waiter then appeared and took over so that I could get a table in the shade. he also got me a drink so avoiding another queue. After the emergency drill I went to the Sky bar for the sail away party.....the poor individual there was only assisted by an equally overworked girl who could.t keep up with the demand for ice and more glasses. They were totally overwhelmed. It was as if this event had come as a surprise. The helpfully located clock told me I waited 10 minutes to be served. The cabin set up didn't have the alcohol requested as part of the on line check in and that took over 24 hrs to arrive. I went to the Solo travellers get together which wasn't hosted an neither was the LGBT one, no canapés, just a sign at the door to the bar. I had a reservation for R2 on the 4th night and had a thoroughly enjoyable meal and managed to get another booking which was equally enjoyable along with the wine pairing for which you do pay extra. I learnt that sadly R2 was to be removed in place of Thomas Keller. Some of his dishes were available on the main restaurant menu but for me they weren't a patch on R2. This will be a sad loss. Dinner in the main restaurant was a bit hit and miss. I have unsalted butter and on the first couple of nights I waited twenty minutes and then it didn't arrive at all and neither did any bread. Only when I let the soup go cold did someone enquire what was wrong. Needless to say I arranged to see the Hotel Manager and things did improve. I never went to any of the entertainment/ shows so cannot comment on them. Ship décor is good and well maintained. Due to weather conditions we didn't call at Marseille but Toulon instead. If you've never been here it's worth a stroll ashore. Disembarkation was quite a long drawn out affair. Sadly not the line of officers on the quayside to wish you well and safe onward travel although the captain and hotel manager were there, the latter by now knowing my name. Did I expect too much? Only if doing what you advertise is too much. I'd rather they under promise and over deliver. Read Less
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